Corporate members: I work at Bel Air, MD Massage Envy!! I enjoy working there & have a wonderful, full clientele!!!! My only complaint is that I am not satisfied with the 'NEW' forms to enter SOAP notes...not enough space to write our assessments, treatments, and such!!!!! Please consider to expand the amount of space provided, so that we may write our notes appropriately, ethically, & professionally!!!! Thank you!!!!
I agree 100%.
The manager & owner of palm desert suck!!! The manager joey rolls her eyes when we (front desk) explain to her situations that have to do with clients in her words she says "i dont care i dont care just tell me what the client wants!" What type of management is that? And the owner holly know that 80% of her staff are weed smokers!!! And they are therapists! It was once brought to her attention to drug test everyone but they informed her that if she did she'd loose all her good therapist!!!! Poor massage parlor!!!! Everyone be careful!
Massage Envy USER's: You better read your contract and make sure you understand it. These people and their management try and charge you after the contract Expires, the store I am referring to is at 3384 Cobb Parkway NW, Acworth Ga 30101 and the manager Lori was rude about how "I need to read my contract"I will never ever step foot in another Massage Envy, and make sure to let every single person I know how they rope you into their "Auto Renew" contract.Buyer's beaware
Amen! I was roped into the same deceptive contractual practices with the office at 1936 South University Dr., Davie, FL 33324. This cured me of massages at Massage Envy and I would never give them (if I ever step in a Massage Envy again) a credit card number of mine. They just keep charging after the expiration date even if you specifically tell them BEFORE you contract expires, "cancel...close my contract as of the expiration date." They are "rip off" artists by the greatest description.
I totally agree, I have had the exact same experience with a Massage Envy in Riverside and it is a very unpleasant situacion. I have prepaid massages and when time came to use them they tell me they have expired and to renew a contract which truly I did not even remember I had a contract, as they made me sign when I paid as to their liability without explaining anything. I hope this does not keep happening to other people.
Yes, please read you contract, I got a letter from my doctor's office that I no longer need the treat, due to other issues regarding my shoulder. I did as was told, gave them the letter the next month the money was taken again. I call the corporate number a man by the name of Freddie was very rude, keep saying God Damn each time i answered his question,stating I kept cutting him off. I am cancling my card and have learn a very great lesson not to give my card number out for any services. Pay cash is the best way.
This company should be shut down. The corporate morons should be thrown in jail. This pace found a loophole on how to steal money. But these morons don't believe in attrition apparently. If they had the ability to use their brains they would relies that the money they stole from me this year they could have made in future years off me if they were a good company. They must not believe in networking either because no one that I know will ever step foot in this scumbag company, Ever! Now think of all that money you lost, idiots!
The contract incident is common, across The US it sounds like! I am a therapist, and I can tell you horror stories about working there!
LACK OF EDUCATION IS ONE BIG PROBLEM.ACCUSSING A SIXTEEN YEAR VET OF DOING SOMETHING THAT I DON'T EVEN THINK ABOUT IN MY LIFE, WHAT KIND OF PEOPLE ARE THEY DEALING WITH?I THINK THEY WERE AFAID OF MY EXPERIANCE AND EDUCATION.
Hired on July 1st 2013,RELEASED ON AUGUST 5TH 2013. APPARENTLY A CLIENT MADE A STATEMENT TO MY BOSS JOHN ABOUT MY MASSAGE.JOHN STATEMENT TO ME WAS I DON'T KNOW WHAT U ARE DOING IN THE MASSAGE ROOMS BUT I HAVE TO RELEASE YOU. NEVER EXAMPLED TO ME WHAT AND SAID THE CLINT WAS COMPLAINING ABOUT. WHAT WERE THEY COMPLAING ABOUT? JOHN SAID HE WOULD SEND THE COMPLAINT AND NEVER DID.I HAVE BEEN PRACTING MASSAGE FOR 16 YEARS LICENSED IN MY STATE OWN MY OWN PRACTICE FOR EIGHT YEARS AND NEVER HEARD GARABGE LIKE THIS.I NEVER JEORPIZE MY LICENSE FOR ANYONE IN THE WORLD.WHAT EVER THESE PEOPLE ARE SAYING THIS HAS TO BE SETUP WITH SOME OF JOHN'S CLIENTS TO RELEASE ME.HOW DO YOU HAVE A LEAD THERAPIST WHEN YOU CAN'LEAD OURSELF.COLLEEN IS THE HEAD THERAPIST THERE AND SHE CAN'T HANDLE HER CROW. THEY ONLY DO CONTINUING EDUCATION ONLINE DON'T HAVE ANY EDUCATION IN NEW THERAPY'S THAT HAVE COME OUT. HE NEEDS TO BE RELEASED FROM A OWNER BECAUSE OF HIS LACK OF EXPERIANCE, LACK IN EDUCATION AND BEING BUSINESS OWNER WHO DOE'SNT KNOW HOW TO HANDLE STITUATION FOR HIS THERAPIST. ALSO I DID A COUPLES MASSAGE WITH A NOTHER THERAPIST,AFTER THE SESSION THE FEMALE CLIENT COMPLAINED ABOUT DIZZINESS,DANCIA TOLD HER TO DRINK PLENTY OF WATER AND SENT HER ON HER WAY.LACK OF EMERGCY TRAINING AND EDUCATION AGAIN.HOTSTONE MASSAGES DON'T SENT ANYONE.AGAIN LACK OF EDUCATION ON HOW TO CLEAN THE STONESTHERE IS ONLY ONE CORRECT NAME FOR THE STONE MASSAGE WHICH WAS FOUND IT IN AIRZONIA
CORPORATE OFFICELACK OF BUSINESS EDUCATIONMANAGERS NEED TO HAVE PROPER TRAININGLEAD THERAPIST NEED MORE EDUCATION AND UNDERSTANDING OF ALL TECHIQUES NEW AND OLDEXPERIANCE WORKING WITH CHRONIC CONDITIONS AND INJURIES.WOULD YOU DO DEEP THERAPY ON A CLIENT WHO HAD A HIP REPLACEMENT?
Not only are the soap notes too small to write everything properly, but I am a Massage Therapist in Connecticut and how am I getting in trouble for updating the client's info every year like it says to do so? I was taught in school to update every year, and I may be getting fired for updating client's information. The owner says to me, it's wasting paper. Stupid. It keeps me and the company covered but they want to remove me for doing my job right. I"m waiting to see what happens, but I am so unhappy. The workers come in whatever attire they please, and I'm getting in trouble for doing my job right.
I once worked as a Therapist at massage envy; they kept me busy which I really enjoyed. However when it came down to my health they didn’t care one bit. I transferred from the location in Chandler AZ to one of the Gilbert locations. The manager Kat from the Chandler location, stated hurt her feelings because of the transfer and that she would get back at me. After one week of the transfer she was at the new location, pulled me in the office and fired me. For apparently telling a client that she looked hot with red hair, I am completely blind and have been since 1994, so please inform me of how I would know the color of anyone’s hair or even skin at that rate? She told me that I would need to sign a release for my last check. So I did sign to get my last check. I moved out of state shortly there after, and applied at another massage envt. they said I wish I could bring you on our team but your reckard isn’t good at all. I was violated by not being told the truth of the paperwork. She had me sign a termination report stating unethical practice and speaking to clients unprofessionally and yet when I tried to get this resolved it was always convenient that the personnel I needed to speak with was always in a meeting and never returned phone calls. It is not only Clients they treat poorly it’s their employees. All Massage envy locations and the corporate office cares about is the green that fills up their pockets.
WORST MASSAGE ENVY EVER~!!!!!~ Went there last night for a couples massage, got there 15 min early as requested, filled out paperwork, as requested... They were late starting, my massage was ok, girlfriends massage, was more like someone rubbing suntan lotion on her. Oriental lady needs to be making the beds or cleaning toilets.. She does not know how to massage... AT ALL!! When we complained about it, they said well on your next massage (REALLY YOU THINK IM COMING BACK AND PAYING YOU AGAIN?) we can do better! LOL... Talked to the owner today, she said well you were here on a Complimentary massage so it isn't the same as a regular massage!!! SHE HAD NO FREAKING IDEA HOW WE WERE PAYING UNTIL WE GOT DONE AND WERE BACK IN THE LOBBY!!!! Called another massage envy and they said we could come there and they would give a free massage to make up for the CRAP at the TOMBALL MASSAGE ENVY!!!!!!! Its a shame another M.E. has to step up to the plate to take care of this dumps mistakes!!!!!
I am commenting on one of the Murad products I recently purchased and am amazed on the packaging to make you feel you are getting a reasonable amount of product. Essential C Eye Cream Broad Spectrum SPF15 PA++ I suggest you pull a bottle out of the box... 1/2 the container is the pump/lid ..and the in the bottom 1/2 only 1/2 of that is product!!!! it has a nice clear false bottom... so all in all, you are getting 1/4 container of product and 3/4 of packaging. I would also like to see "specials" on Murad products run on a monthly basis at ME....would make the all around costs for their product a bit easier to swallow. thank you and I hope this gets to someone and doesn't just hang out on a lost web page....
GUARD YOUR CREDIT CARD NUMBERS< FYI.
They no how to steel money from people watch your self and look over and over the contract and don't think of getting sick with terminal illness they don't care and won't let you out of contract even when offered to pay it off still dipping in my account bad business better off paying cash all the time even if it's double and they are not sanitary
I'm a member of the Lincoln, RI location and I have been trying to cancel my account since I've been out of work. They keep taking money from my account even though the only income I get is a small amount of child support. This company is HORRIBLE.
Can someone please provide a phone number for Human Resources that is operable.
I have been a member of Massage Envy at the Tempe Marketplace for 5 years and I am cancelling my membership due to constant racist comments and abuse I have witnessed by the front desk people there. They recently hired a bunch of front desk personnel, all of whom are black, and their ring leader has to be one of the most abusive and racist people I have met at ME. As soon as I walked in the door, I was bombarded with "You best be celebrating black history month" and a smile... to imply they're kidding? I didn't respond and went to wait in the relaxation room as they call it. I am dark skinned due to visiting tanning salons, so I can only assume they think I'm part black. While in the relaxation room, I overheard two of them hollering out how great chocolate power is and how much better chocolate is than vanilla and that Massage Envy should have an entire month of specials and celebrations for their black workers, without whom the company would miserably fail and that they should get rid of all the crackers working there starting with the new manager who hired them because black people can do a better job. The ring leader of this racist group,Swanny, is extremely verbally abusive to the therapists as well; she has the worst attitude of anyone I have met in a long time. There are several Hispanic therapists I have overheard her belittling n the hallways and break rooms. It's kinda hard not to hear everything that goes on since the walls are paper thin. Apparently she is above reproach since complaints have gone unanswered and she is still employed there. Fine, keep her, I will spend my money elsewhere and never darken another ME door again!
Scary when you can't get a working phone number to the ME Corporate Office...I haven't found one in service yet...
When this location (O'kelly Chapel Road in Cary NC) first opened I had a massage there and was told about how great the membership program was and how easy it is to freeze your account etc. After having issues with my credit card and bank I found out that my payment had not gone through for 4 months. When I found this out after looking online and seeing that I did not have a membership I called to make a payment. I wanted to make sure that I did not lose any massages that I had accrued and asked about it. I was told multiple times that someone would get back to me about it and no one ever did until I called multiple times in one day. I was then told that I had to pay for every single month I had missed in order to activate my account and if I didn't pay within a month my account would be canceled and I would lose everything I had accrued. This was the first time I had ever been told this and I was shocked that I had to drop hundreds of dollars or lose hundreds of dollars in massages. After speaking to the manager her excuse was "the management at the time was not very good" and her only compromise was for me to make one payment and lose three massages I had accrued (mind you I hadn't accrued any during the time that my account was suspended nor could I or did I use any services). So I would still be paying for something that I was never told about. I was then talked to as if I were ignorant and that maybe the owners could "explain things to me better." It is not my fault that the past management was "not very good" and I am losing hundreds over something that I had no knowledge of and was not given any information on even after having a membership for at least one year. I was given false information and not given any information regarding various policies. The manager also claimed that she "had no corporate contact information." That I obviously found online. I have filed a complain with the Better Business Bureau and wish to resolve the issue by simply not having to pay hundreds of dollars for months that I did not use or receive any services. After paying for this month I could move forward now knowing of this policy and keeping a closer eye on my payments and credit card information to prevent this from happening again. I was unaware that my credit card had been continuously not going through after I thought I had resolved the issue months ago. I do not think that a customer should be responsible for something that they were not given any information on even after being a member for at least a year. I also did not receive any warnings or emails about my payments not going through or that this would happen or that my account would be canceled after 5 months.
I have had 5 appointments cancelled on me by Massage Envy. 2 they called at the last minute and three they just dropped from the books. I called on the day of my appointment to confirm - only to be told that they had no appointments in their computer for me. 2 of the three were booked for me at checkout by one of their staff. Our locations are always fully booked out - so I now have numerous credits to attempt to use. I think I will be taking a big loss since I can't even get appointments booked for sooner that 30 days out. Managers push me to call corporate but only voice mail answers and no one calls me back. Horrible business practices.
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