Marriott Corporate Office Headquarters

25 comments
Marriott Corporate Office Headquarters
Marriott International, Inc.
10400 Fernwood Road
Bethesda, MD 20817 USA
Corporate Phone Number: 1-301-380-3000
Fax:1-301-380-3967
Email: Online Only
Customer Service Number: 1-800-721-7033
Marriott Hotel Reservations: 1-888-236-2427



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25 comments:

  1. Courtyard Cleveland Willoughby requires closer oversight. The amount I was charged on my credit card, I checked my credit card balance after I returned home, - was not what I was quoted when I reserved the room or the amount that was on the bill placed under my door which was the same as the reservation quote. When I called I was told this was for incidentals. I never charged any "incidentals" to my room. How do I get a refund and I will never stay at any Marriott again if "deception" is now your corporate policy.

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  2. Rewards scam phone harassment pre recorded messages sent too my phone. I call them back and it is a non working number. I think the people whom work for Marriott is using peoples information too commit crimes. I think we need settlement and free hotel stays.

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  3. My daughter was injured at the Atlanta Marriott-Galleria (Aug.25) after stepping on a rusty nail in their hot tub! She required medical treatment to a local hospital. Front desk guaranteed me they would handle this correctly and several weeks later, I have still yet to hear from anyone. When I call the hotel they tell me to be patient. Is the hospital going to be patient when I tell them I am not responsible for the bill?? Heck....the hotel did not even cover my hotel stay, why am I surprised they aren't handling the medical bills? Probably the worst customer service experience ever!

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  4. it's non-stop robo calls from any and every number including local cell and home numbers. How can I get this to stop.....tired of it.

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    Replies
    1. I am with you on this one. The BS has to stop. No longer even interested in Marriott in any way!

      Delete
  5. Vacations by Marriott are not Vacations by Marriott

    AND reply from FTC

    Begin forwarded message:

    From: [email protected]
    Subject: Response to your complaint Ref No. 94626859
    Date: April 16, 2018 at 1:14:36 PM CDT
    To:
    Reply-To: [email protected]

    Thank you for contacting the Federal Trade Commission. We have reviewed your complaint and have determined that the following information may assist you.

    Travel Scams - http://www.ftc.gov/travelscams

    Travel Tips - http://www.consumer.ftc.gov/articles/0046-travel-tips


    FYI:
    We just want you and others to be aware of this change in the Marriott vacation packages.

    One should be aware that no points or visits accrue to your Marriott account when booking through the Marriott.com website for a Marriott “vacation”.

    We are a Ritz-Carlton Credit Card holder and booked flights to and hotel at Ritz-Carlton Naples, Fl in Nov 2017 for a Feb 2018 visit. We did this through the Ritz-Carlton website which sent us to the Marriott.com website. We received a confirmation email from Marriott with the Marriott logo attached to it

    I thought it strange that we did not get a welcome email from the hotel about a week before our arrival

    When we arrived I thought it peculiar that the receptionist, Michelle, was rather cool to us. We had asked for a club upgrade but she said we did not do book through Marriott and thus we were not eligible.

    When I got home after the trip I noticed they failed to send us an electronic bill as we requested.

    The paper bill we got had my name and address wrong.

    I contacted Ritz-Carlton concierge and was informed that while I booked through the Marriott.com website, the hotel and flights were booked by a third party, possibly Expedia.

    Thus they could not help me with the mistake OR anything else about the booking.

    Also she told us we would not earn points or receive ANY credits for the four nights we stayed there.

    Nothing on the site at the time we booked informed us of any of this.

    Indeed they stated we would get an ADDITIONAL 5,000 points for booking through Marriott.com

    Which also probably explains why we did not receive a hotel survey.

    I reviewed the confirmation email after my phone call to them and at the bottom in very small type it says:

    "You are receiving this transactional email based on a recent booking on [email protected] "

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  6. Regarding our stay at the Residence Inn in Des Moines, Iowa.

    We understand unforeseen circumstances arise in the middle of the night, that are beyond the hotel's control, (Air Conditioning failure). But it's how you respond that makes a difference. They stepped up to the plate...worked quickly to get us to another room (without having to move our belongings) We thank you for that.

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  7. My family stayed @ the Renaissance Sea World Aug 9-20. On the 10th we went to our first theme park. Just before we left I looked at the night stand and told myself not to forget my wedding band. I did, and of course when we got back it was missing. We searched & searched, nothing. I reported it to the hotel, and Mr. D. Lewis, the “Security Ambassador” took my statement. After a very quick investigation he called me the next evening to let me know there were no confessions, and the cleaning lady had worked for them a long time. On to the claims adjuster, who it took 14 days to just talk to her. She tells me right away that my claim is void because the ring actually had to be in the hotels possession physically, like for safe keeping. So in other words the non english speaking cleaning lady gets a pass, and my wedding band. That ring has been with me for over 31 yrs., along with military deployments, 6 kids, cancer, a career in the fire service, etc.. So much for keeping a Bible, & Book of Mormon in the room. I would much rather have my ring back than the compensation that they did not offer. I do wonder if they would have leaned on the illegal resident cleaning staff a little more I could have gotten my ring back. Do not stay @ that Renaissance hotel.

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  8. Several months ago we stayed at the Marriott Medical Center Hotel in Houston We were treated magnificently. My wife very recent wrote a letter which said.
    Dear Mr. Sorenson, I think that it should be noted that Brent Richardson, who works as the Senior Rooms Manager at the Houston Marriott Medical Center is a most outstanding member of the Marriott family.
    My husband and I were going through some procedures at the hospital and stayed at the Marriott nearby. Brent treated us as valued members of his family and made sure that our every comfort was insured before we could ask.
    We have never experienced more loving care in all of our long years of hotel experience.
    He is a real star and I hope he will receive the accolades that he so deservers. We intend to return often and know that our stay will be exceptional do to his presence.
    With sincere thanks. Lynne Gleaso

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  9. i called marriott to complain about the manager at marriott downtown syracuse and was told i would get an e-mail back in 3-5 days. no e-mail. how unresponsive of you. i had a terrible experience and was hoping would acknowledge it. so much for marriott. i have been a very loyal customer for years and expected better. diana mahler

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  10. I would like to make a formal complaint regarding the general manager at Towne Place Suites Airport location in Cheektowaga NY,Andrea. She is very degrading and belittling to her employees especially the African American women who work there. She makes the working conditions very hostile and difficult. There are never any supplies or enough staff. The hotel has very poor rating and I believe it's because of management. Thank you.

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  11. I would like to make a complaint about the Eden Prairie MN Marriott. The manager Mike at this location takes rudeness to his customers to a new level. I was charged for 2 nights which cleared my bank and the next day a charge in the same amount for a 2 day stay was pended on my account. I initially thought that simeone had used my card but found out it wss pended in error. When I contacted Mike about the situation I was told that I am no longer welcome at this hotel because I am argumentative. No apology for the problem. Mike also has stated that this Marriot is guided by Sharia Law...my response was that this would be a violation of Federal law as well as some state laws. Imao...this entailed a difference of opinion & I let it go, however...one of the housekeepers Juanna entered my room and rifled my things, then had the audacity to tell me as I was loading my car that it was time to leave. Juanna also stood at the front desk and told the clerk that I didnt qualify for the rate she was guving me aaa rate. I was already staying in the room and added another day the clerk told me that she had to have my ID & credit card again...I told her the last stay when I added a day the clerk just used what was on file...she insisted. Michael has treated me extremely poor, condescending, argumentative, refusing to put my rewards number on some of my reservations as well as refusing to use my AAA or ARP discounts...any arguments on my part have ensued due to these behaviors. a hotel being guided by Sharia Law in the US makes me really uncomfortable....Michael didnt think twice about this.

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  12. I don't like to get robocalls. Mariott just called me. OK. I won't be staying at a Mariott for 2 years.

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    Replies
    1. I hear!! Even if you select the option to be removed, you still get calls.

      Delete
  13. STAY AT THE FAIR FIELD INN AND SUITE LOCATED IN AMHERST NEW YORK OFF SWEET HOME ROAD, WORST PLACE I EVER STAYED THE BREAKFAST WAS LIKE EATING A CHEAP DINER IN THE GHETTO. THE ATTENDENT THAT WASON STAFF ON 3-22-2019 WAS UNPROFESSIONAL AND RUDE MAKING THE HOTEL A 5 STAR HOTEL FEEL LIKE A ONE STAR LOW PAYING HOTEL. THE LOBBY WAS FULL OF GUEST AND AT 955AM THE ATTENDENT PULLED THE FOOD WHEN GUEST WERE STILL EATTING AND TOLD ALL FOOD IS GONE TO BACK TUFF LCK IF YOU DIDNT EAT BUT BREAKFAST IS OVER. I WAS IN THE WAY TO MAKE A PLATE AND THE ATTENDENT PULLED THE TRAY OF BREAD OUT FROM IN FRONT OF ME AND PLACED IT ON THE CART. LIGHTS WERE TURNED OFF IMMEDIATELY. THE ATTENDENT NEVER ASK ANY OF THE GUEST IF THEY WERE GOOD ON FOOD BEFORE THE CLEANUP STARTED. I ATE THE BREAKFAST AND RETURNED TO ROOM ONLY TO GET SHITS AND VOMIT LIKE CRAZY. THE FOOD WAS HARD LIKE ROCK AND TEMPERATURE WAS COLD AND UNDER COOKED. COFFEE WAS NEVER FILLED AND TABLES WAS NEVER CLEAN AFTER GUEST LEFT THE TABLE FOR NEXT GUEST TO EAT. CUSTOMER SERVICE IN THE BREAKFAST AREA AND THE ATTENDENT NEED SOME TRAINING ON HOW TO TREAT A GUEST OF THE HOTEL IS GOING TO FIND GUEST STAYING ELSEWHERE. ROOM SERVICE IS SO SO AND ALSO NEED ATTENTION ON WHO TO CLEAN STAY OVER FOR GUEST.

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  14. Every day I get a Marriott robot call that I won a stay!I'm
    What a pain! I will never stay at Marriott!
    Quit calling me
    Rich

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  15. Your company is just like all the other rag and intrusive companies who invade our lives with BS calls! The area code spoofing is a very cheap approach! I used to have high regards for the Marriott company, however, who ever uses these automated phone BS calls is no longer even on my radar.


    SHAME ON YOU!

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  16. Increasing room sales during the covid 19 crises idea and PR program. The public conception is hotel rooms are infectious areas. The National Institute of health released a 3/17/2021 published and visible at:https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces

    Accordingly, since occupancy is down dramatically, a room will not be re-rented for 3 days in accordance with the aforementioned findings. Advise all frequent users, gold and platinum cards etc. In addition to a PR campaign. In times of crises Marriott is willing to reduce occupancy for your protection during these trying times. I have been a gold status member and shareholder for years. I am only offering this idea to you. In exchange I would like to receive lifetime Platinum status, for my wife, daughter and I. Thank You very Much. J. Austin Scheibel

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  17. Unless you want them to use up all your time & cause your bill to get higher.

    Marriot is one of the biggest ROBODIALING & ROBOTEXTING companies that I know of. I am CONSTANTLY being harrassed with them calling my cell phone with some BULLSHIT about a free stay. I have tried everything to get them t stop it & so far failed.

    I have over 20 phone numbers saved & blocked that are/were usng robocalling to harrass me.
    If it doesn't stop soon I am going to have to file a lawsuit against them.

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  18. You are failing to live up to your end of my rental agreement at the Marriott Grande Vista in Orlando. This place is not practicing the advertised social distancing and mask wearing at the facilities main pool. There are guests putting towels and sitting wear you removed chairs. There is no social distancing. mask wearing is not enforced. the entire pool area has no enforcement of the rules. There is no reason for me to pay you if you can't keep your end of a very important agreement. I contracted to stay here based on your advertised rules which you are not following. You need to step it up and walk the talk

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  19. Constant calls from Hyatt and Marriott Hotels-won a free stay- someone I know stayed with them and gave them my info. BOLOGNA I don't stay in these hotels nor does anyone I know. Stop the Harassments and stupid phone calls. I don't think much of either company and with all of the bugging and fake calls I will NEVER stay in the hotels. If you need customers that badly try a different approach. Honest employees and lower rates help. NOT CONSTANT PHONE CALLS

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  20. 18 June 2021. DISTRIC MANAGER DISRESPECT TO A GUEST <> I have been on an extended stay due to repairs at my home. I really enjoyed it because of the convenience and facility. I am a Senior Citizen, A retired military officer (JAG) and Attorney At Law. I decided to put my card on the front door of my room. Then one day the card was gone. I assumed one of the maids accidentally knocked it off. This happened 3 times. Each time I replaced the card. Then one day as I cam back to the hotel from a errand a short man with dark skin color had my card in his hand. He said here. We do not allow people to put these on the hotel room door. I said "Oh. So it was you. He said "I told the clerks to take it down." I asked if he was one of the managers. He said yes. He did not introduce himself. We chatted for a bit courteously. I informed him that people with heavy excavation companies seem to be bullying us with there large equipment and trailers. I said one of them actually vandalized my vehicle to intimidate me. He said "you have no proof". I said these people are attempting to intimidate us. They did it to me. They will do it to others. I just want to report it. I later called the front desk to see who he was. He did not introduce himself and he did not give me a card. I then learned he was the DISTRICT MANAGER AND HIS NAME IS JACOB. He is very courteous and nice. He is professional too. BUT WHY DID HE NOT INTRODUCE HIM SELF AND GIVE ME HIS CARD?? Here is my advice to all UNDERCOVER DISTRICT MANAGERS >>> DO NOT DO WHAT JACOB DID. IT DOES NOT REFLECT WELL ON YOU OR MARRIOTT. It is fine if you want to be undercover. BUT THEN DO NOT CONFRONT GUESTS. HAVE YOUR STAFF DO THAT. That is proper hotel etiquette. I also called and left him a voice mail and sent him an email voicing my observations of the meeting. It was very pleasant. But it was an unusual way to resolve the situation. Thank you. 18 June 2021.

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  21. Please reopen the East Marriott in NYC - as a Marriott!! It was my home away from home before COVID. The owners/managers were investing in the property with a new lounge, rooms and lobby. The staff were AMAZING. t is in the perfect location for Midtown East business. Super easy to get to off the FDR. Such a shame this hotel was closed.

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  22. This past week we stayed at the Fairfield, in Strasburg Virginia. The front desk associate was a Laine Anderson. Laine, did everything professionally, and went above and beyond, on our behalf.
    She located the right room after an exhausting search, and was quite positive and pleasant, throughout my check-in process. I have stayed at several properties but Laine, is the type of employee who should represent Marriott, and its values.

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  23. Marriott Griffin Gate in Lexington, KY is aweful. It would take me too long to count the reasons I will never stay there again. Really bad customer service. Really bad rooms.

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