Liberty Mutual’s corporate office is located in Boston, Massachusetts. This page provides the Liberty Mutual headquarters address and phone number, personal and business insurance contacts, claims and roadside-assistance numbers, complaint-escalation guidance, ownership information, and reviews from policyholders and consumers.
Liberty Mutual Corporate Office Address and Phone Number
- Parent organization: Liberty Mutual Holding Company Inc.
- Corporate office address: 175 Berkeley Street, Boston, MA 02116, USA
- Corporate office phone number: 1-617-357-9500
- Personal-policy and billing customer service: 1-800-290-8711
- Personal auto and home claims: 1-800-225-2467 or 1-800-2CLAIMS
- Roadside assistance: 1-877-762-3101
- Personal-insurance quotes: 1-800-295-2723
- Small-business insurance quotes: 1-844-925-1273
- Small-business claims: 1-844-325-2467
- Midsize and large-business claims: 1-800-362-0000
- Official customer-support page: Liberty Mutual Customer Support
- Claims Center: File or Manage a Liberty Mutual Claim
- Business-insurance contacts: Liberty Mutual Business Insurance
- Corporate information: Liberty Mutual Corporate Contact Information
- Careers: Liberty Mutual Careers
- Official website: libertymutual.com
The 1-617-357-9500 number is Liberty Mutual’s published corporate-office number and is also used for insurance-fraud reporting. It is not identified as a dedicated policy-service, claim-escalation, Human Resources, executive-complaint, or roadside-assistance line.
Customers with a personal auto, home, renters, condo, umbrella, or other personal policy should normally begin with Customer Service at 1-800-290-8711. Claims should be directed to 1-800-225-2467.
Liberty Mutual may display a different service number on a policy, billing statement, agent record, or account page. Customers who purchased coverage through an independent agent should contact that agent or use the number printed on the policy when the general customer-service line cannot access the account.
Where Is Liberty Mutual Headquarters Located?
Liberty Mutual headquarters is located at 175 Berkeley Street, Boston, Massachusetts 02116.
The Boston property serves as the company’s principal corporate headquarters. Liberty Mutual’s member information states that the annual meeting of Liberty Mutual Holding Company Inc. is generally held at the Berkeley Street headquarters unless another location is designated.
The headquarters address should not be treated as a public claims counter or ordinary walk-in customer-service center. Policyholders should contact the appropriate policy, billing, claims, business, employment, or legal department before attempting to visit or send sensitive documents.
Which Liberty Mutual Phone Number Should You Call?
Personal Policy, Billing and Cancellation Questions
Call 1-800-290-8711 for assistance involving:
- Auto, home, renters, condo, and umbrella policies
- Policy changes
- Billing and payment questions
- Automatic payments
- Premium explanations
- Adding or removing vehicles or drivers
- Address and contact changes
- Coverage questions
- Renewal documents
- Policy cancellation
- Proof of insurance and identification cards
- Online-account assistance
Many policy documents, billing records, and identification cards can also be accessed through the Liberty Mutual online account and mobile app.
Claims Questions
Call 1-800-225-2467 for personal-insurance claims involving:
- Auto accidents
- Vehicle damage
- Home or property damage
- Wind, hail, fire, smoke, or water losses
- Theft and vandalism
- Liability claims
- Injuries connected with a covered incident
- Claim-status questions
- Communication with an adjuster
- Repair and payment questions
Claims may also be filed and managed through Liberty Mutual’s Claims Center. Existing claimants should keep the claim number and assigned representative’s information available.
Roadside Assistance
Call 1-877-762-3101 for Liberty Mutual roadside assistance.
Roadside services may include:
- Towing to a qualified repair facility
- Battery jump-start assistance
- Emergency fuel delivery
- Flat-tire changes
- Vehicle lockout assistance
Coverage and charges depend on the policy. Liberty Mutual states that optional Towing and Labor coverage generally must have been purchased for covered roadside service.
Business-Insurance Claims
- Small-business claims: 1-844-325-2467
- Midsize and large-business claims: 1-800-362-0000
Commercial-policy servicing, billing, workers compensation, premium audits, surety, specialty insurance, and other business questions may use different departments. Check the policy, broker information, business portal, or official business-insurance contact page.
How to Escalate a Liberty Mutual Complaint
- Contact the department handling the issue. Begin with Customer Service, the assigned claims adjuster, agent, billing department, or business-policy contact.
- Request a case or reference number. Record the date, approximate time, department, representative’s name, and summary of the response.
- Ask for a supervisor. Explain what remains unresolved and what action you are requesting.
- Follow up in writing. Use the secure online account, claim portal, email route provided by the representative, or mailing address listed on the policy or claim correspondence.
- Keep the complaint connected to the existing case. Include the policy number, claim number, or earlier service reference in private communications.
- Request a written decision. Ask Liberty Mutual to explain a denial, payment, valuation, cancellation, nonrenewal, premium adjustment, or other disputed decision in writing.
- Contact the state insurance department when appropriate. If internal escalation does not resolve the issue, the insurance regulator in the applicable state may accept a formal consumer complaint.
A clear complaint should explain:
- The type of policy or claim
- Policy or claim number in private correspondence
- Date the issue began
- Departments and representatives contacted
- Documents already submitted
- Responses or decisions received
- Policy provision involved when known
- The specific resolution requested
Do not publish a policy number, claim number, driver’s-license number, vehicle identification number, accident report, medical record, repair invoice containing personal information, home address, payment details, adjuster direct number, or login information in a public review.
How to Complain About a Liberty Mutual Claims Adjuster
Begin by contacting the adjuster and requesting clarification of the disputed issue. When the concern remains unresolved, ask for the adjuster’s supervisor or claims manager.
Document:
- Date the claim was filed
- Date the adjuster was assigned
- Calls, emails, and messages sent
- Information or documents requested
- Responses received
- Inspections or estimates completed
- Repair-shop or contractor information
- Payments, denials, or reservation-of-rights letters
- Statements that appear inconsistent
- The outcome being requested
Keep the complaint focused on claim handling, communication, documentation, policy interpretation, valuation, repair decisions, or delays. Avoid personal attacks and do not publish the employee’s full name or private contact information.
Liberty Mutual Claim Delay or Denial Complaints
Claims may take different amounts of time depending on the severity of the loss, coverage questions, inspections, repair estimates, medical information, police reports, liability disputes, weather events, contractor availability, and state requirements.
If a claim appears delayed:
- Ask what information remains outstanding.
- Request the current claim status.
- Ask which policy provision or investigation step affects the timeline.
- Confirm the next expected action and date.
- Request supervisory review if deadlines repeatedly pass without explanation.
- Keep a written communication log.
If a claim is denied or only partly paid, request the decision in writing. The letter should identify the policy language or factual finding supporting the decision.
A state insurance department may review complaints involving possible unfair delays, lack of communication, disputed cancellation, nonrenewal, or failure to follow state insurance requirements. A regulator generally cannot rewrite a policy or automatically order payment for every disputed claim.
Auto Repair and Body-Shop Complaints
One review on this page describes dissatisfaction with an automobile repair completed after a Liberty Mutual claim.
Policyholders dealing with a repair dispute should retain:
- Initial and supplemental estimates
- Photographs before and after repairs
- Repair authorization
- Parts descriptions
- Body-shop invoices
- Warranty documents
- Messages from the adjuster and repair facility
- An independent inspection or dealership evaluation when obtained
Report visible defects, incorrect parts, warning lights, alignment concerns, unsafe conditions, or incomplete repairs promptly. Ask whether the repair facility provides a workmanship warranty and whether Liberty Mutual’s repair program includes additional review.
Do not continue driving a vehicle that appears unsafe. Have it inspected by a qualified repair facility when steering, braking, structural, electrical, restraint-system, or other safety concerns are present.
Liberty Mutual Premium and Billing Complaints
Premiums can change because of:
- Policy renewal
- State-approved rate changes
- Claims history
- Driving records
- Vehicle changes
- Address or garaging location
- Coverage or deductible changes
- Discount eligibility
- Household drivers
- Property characteristics
- Insurance-score or underwriting information where permitted
- Taxes, assessments, or installment fees
Ask Customer Service for a side-by-side explanation of the old and new policy. Confirm which coverage, rating factor, discount, fee, or underwriting change caused the difference.
When disputing a payment, retain the bill, declarations page, bank or card record, payment confirmation, cancellation notice, and any refund correspondence.
How to Cancel a Liberty Mutual Policy
Liberty Mutual directs personal-policy customers to call 1-800-290-8711 to request cancellation.
Before canceling, ask:
- What date the cancellation will become effective
- Whether a signed form is required
- Whether proof of replacement coverage is needed
- Whether an early-cancellation fee applies
- Whether a refund or remaining balance is expected
- How automatic payments will be stopped
- When written confirmation will be issued
Do not allow required auto, property, mortgage, lease, or business coverage to lapse before replacement insurance becomes effective.
Stopping a bank payment does not necessarily cancel the policy. Obtain written confirmation showing the effective cancellation date and final account balance.
Policy Cancellation and Nonrenewal Complaints
An insurance company may cancel or decline to renew coverage only as permitted by the policy and applicable state law. The notice should identify the effective date and may state the reason or provide instructions for requesting more information.
If a cancellation or nonrenewal appears incorrect:
- Read the notice immediately.
- Confirm the policy and property or vehicle involved.
- Check whether a payment was missed.
- Review inspection, underwriting, driving, or claims information.
- Call Customer Service before the effective date.
- Ask whether reinstatement or correction is available.
- Request the reason in writing.
- Contact the applicable state insurance department if the matter remains unresolved.
Begin seeking replacement coverage promptly when a cancellation or nonrenewal date is approaching.
Liberty Mutual Solicitation and Marketing Complaints
One review on this page alleges that a Liberty Mutual solicitation letter stated the recipient had requested insurance information when the reviewer says no request was made.
Consumers receiving unwanted mail, telephone calls, or email should preserve the communication and identify:
- Date received
- Name and address used
- Telephone number or email sender
- Reference or campaign number
- Whether the communication came from Liberty Mutual, an agent, affiliate, or marketing vendor
- The wording believed to be inaccurate
Contact Liberty Mutual and request removal from applicable marketing lists. Do not publish the full letter, mailing barcode, account reference, personal address, telephone number, or email address in a public review.
Liberty Mutual Commercial and Advertising Feedback
Two visible reviews object to Liberty Mutual television advertising. These are advertising-opinion submissions rather than policy, billing, or claims complaints.
Advertising feedback is most useful when it identifies:
- The commercial or campaign involved
- Where it appeared
- Approximate date
- The specific content considered confusing, repetitive, offensive, or ineffective
- Whether the concern involves accuracy or only personal preference
A dislike of a commercial does not establish a problem with an insurance policy or claim. Reviews should avoid insults and focus on the specific advertising concern.
How to Report Suspected Insurance Fraud
Liberty Mutual publishes 1-617-357-9500 for reporting suspected insurance fraud.
Potential fraud concerns may involve:
- A claim containing materially false information
- Staged accidents
- False repair or medical bills
- Identity misuse
- Impersonation of Liberty Mutual or an agent
- Suspicious payment requests
- Fake insurance documents
Do not accuse an identifiable person publicly. Provide information privately to Liberty Mutual or the appropriate authorities and preserve the relevant records.
Legacy Liberty Mutual Life Insurance Policies
Liberty Mutual sold Liberty Life Assurance Company of Boston in 2018. Lincoln Financial acquired the company, and Protective became the administrator for substantially all former Liberty individual life-insurance and annuity policies.
Liberty Mutual’s current support resources direct legacy life-insurance correspondence to Protective in Birmingham, Alabama.
Existing policyholders should use:
- The current policy statement
- The most recent premium notice
- The administrator name printed on the policy correspondence
- Protective’s official policyholder-support resources
Do not send a life-insurance payment to Liberty Mutual’s Boston corporate headquarters unless current written policy instructions specifically direct it there.
Liberty Mutual Canada Headquarters and Contacts
Liberty Mutual Canada operates as the registered business name of the Canadian branch of Liberty Mutual Insurance Company and primarily serves commercial insurance customers and brokers.
- Canadian regional headquarters: 181 Bay Street, Suite 900, Toronto, ON M5J 2T3, Canada
- Toronto office phone: 1-416-365-7587
- Canadian toll-free number: 1-800-461-5079
- General Canada email: In********@***********al.com
- Canadian claims email: LM************@***********al.com
- Canada website: Liberty Mutual Canada
U.S. personal auto and home customers should not use the Canadian commercial-insurance contacts unless their policy or broker specifically directs them there.
Liberty Mutual Business Insurance
Liberty Mutual provides commercial and specialty insurance through its Global Risk Solutions and business-insurance operations.
Business offerings may include:
- Commercial property
- General liability
- Commercial auto and fleet
- Workers compensation
- Umbrella and excess liability
- Cyber insurance
- Surety
- Professional liability
- Environmental liability
- Marine insurance
- Specialty and multinational coverage
- Reinsurance
Commercial customers should use the agent, broker, policy documents, business portal, or specialized contact listed for the account. Personal-insurance representatives may not have access to commercial-policy records.
Liberty Mutual Human Resources and Careers
Liberty Mutual does not prominently publish a general public Human Resources telephone number for applicants, former employees, or customers.
Job applicants should use the official Liberty Mutual careers website to:
- Search current openings
- Create or access a candidate account
- Review application information
- Learn about benefits and work locations
- Identify recruiting contacts supplied for a particular position
Current employees should use the internal manager, Human Resources, payroll, benefits, ethics, leave, or employee-support contacts provided by Liberty Mutual.
Corporate Customer Service and claims representatives may not have access to job applications, payroll, benefits, employment verification, personnel complaints, or former-employee records.
Who Owns Liberty Mutual?
Liberty Mutual is controlled by Liberty Mutual Holding Company Inc., a Massachusetts mutual holding company.
It operates through subsidiaries and affiliated insurance companies rather than as an ordinary publicly traded parent corporation. Liberty Mutual does not have a common-stock ticker symbol that consumers can use to purchase shares in the parent company on a public stock exchange.
Certain people named as insureds on qualifying policies issued by designated member companies may be members of Liberty Mutual Holding Company Inc. Membership rights depend on the issuing company and policy status.
About Liberty Mutual Insurance
Liberty Mutual was founded in 1912 and is headquartered in Boston, Massachusetts. It provides property-and-casualty insurance, commercial and specialty coverage, surety, reinsurance, investment management, and related services.
Liberty Mutual currently organizes its operations into three strategic business units:
- U.S. Retail Markets: Personal and small-commercial insurance
- Global Risk Solutions: Commercial, specialty, surety, and reinsurance solutions
- Liberty Mutual Investments: Management of the group’s investment assets
Liberty Mutual-associated names and businesses include Liberty Mutual Insurance, Safeco Insurance, State Auto, Ironshore, Liberty Mutual Surety, and other underwriting or specialty entities.
The exact insurance company issuing a policy matters because coverage, membership rights, complaint records, licensing, and financial information may belong to a specific subsidiary rather than to the Liberty Mutual brand generally.
Liberty Mutual Reviews and Current Complaint Themes
Five reviews are currently visible on CorporateOfficeHeadquarters.com. They are critical but cover different subjects and do not establish broad companywide performance trends.
Current feedback themes include:
- A solicitation letter the recipient considered misleading
- Objections to Liberty Mutual television advertising
- Difficulty communicating with a claims adjuster
- Disagreement about automobile-accident handling
- Dissatisfaction with a body-shop repair after a claim
- A request for a written adjuster and supervisor complaint route
- A request for reimbursement connected with alleged claim-handling errors
The two advertising reviews concern personal reactions to a commercial rather than experiences with a policy or claim. The two claims-related submissions provide more useful service information but remain individual accounts that have not been independently verified.
Reviews are most helpful when they identify the type of insurance, general location, approximate date, claim or service stage, department contacted, response received, requested resolution, and final outcome.
Liberty Mutual Competitors and Related Corporate Office Pages
Liberty Mutual competes with mutual insurers, publicly traded insurance companies, direct-to-consumer carriers, agency-based insurers, specialty insurers, and commercial risk providers.
Related corporate-office resources include:
- State Farm Corporate Office
- GEICO Corporate Office
- Allstate Corporate Office
- Progressive Corporate Office
- Nationwide Corporate Office
- Farmers Insurance Corporate Office
- The Hartford Corporate Office
- Safeco Corporate Office
For additional insurance-company headquarters and phone-number listings, visit the Insurance Company Corporate Offices directory.
For customer-service information, visit the related Liberty Mutual Customer Service page on CustomerServiceNumbers.com.
Frequently Asked Questions About Liberty Mutual Headquarters
Where is Liberty Mutual corporate headquarters?
Liberty Mutual corporate headquarters is located at 175 Berkeley Street, Boston, MA 02116.
What is the Liberty Mutual corporate office phone number?
The published corporate-office number is 1-617-357-9500. Liberty Mutual also identifies this number as its fraud-reporting line.
What is the Liberty Mutual customer-service phone number?
Liberty Mutual’s current personal-policy and billing customer-service number is 1-800-290-8711.
What is the Liberty Mutual claims phone number?
Personal auto and home claims can be reported or managed at 1-800-225-2467, also written as 1-800-2CLAIMS.
What is the Liberty Mutual roadside-assistance number?
Liberty Mutual’s current roadside-assistance number is 1-877-762-3101.
How do I complain about a Liberty Mutual claims adjuster?
Contact the adjuster, request the adjuster’s supervisor or claims manager, document every communication, and request a written response. If the dispute remains unresolved, contact the applicable state insurance department.
How do I complain about a denied Liberty Mutual claim?
Request the denial in writing, identify the policy provision relied upon, provide any missing evidence, seek supervisory review, and retain all correspondence. The state insurance department may accept a formal complaint when internal escalation does not resolve the matter.
How do I cancel a Liberty Mutual policy?
Call 1-800-290-8711. Confirm the effective date, final payment or refund, automatic-payment status, and written cancellation confirmation.
Is Liberty Mutual publicly traded?
No. Liberty Mutual Holding Company Inc. is a mutual holding company and does not have publicly traded common stock.
Who owns Liberty Mutual?
Liberty Mutual is controlled through Liberty Mutual Holding Company Inc. and its subsidiaries. Certain eligible policyholders may be members of the mutual holding company.
Does Liberty Mutual still provide life insurance?
Liberty Mutual sold its former life-insurance company in 2018. Protective administers substantially all of the former Liberty individual life and annuity policies. Existing policyholders should use current policy statements or Protective’s official support resources.
What is Liberty Mutual Canada’s headquarters address?
Liberty Mutual Canada’s regional headquarters is located at 181 Bay Street, Suite 900, Toronto, ON M5J 2T3.
How do I report suspected Liberty Mutual insurance fraud?
Liberty Mutual publishes 1-617-357-9500 for reporting suspected insurance fraud.
How do I contact Liberty Mutual Human Resources?
Applicants should use the Liberty Mutual careers website. Current employees should use the internal Human Resources and employee-support channels provided by the company.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, ownership structures, policy-service routes, claims contacts, complaint procedures, and reader reviews. Whenever possible, information is checked against official company contact pages, customer-support resources, claims pages, regulatory guidance, corporate reports, and current company materials.
Page Update Note
This Liberty Mutual corporate-office page was reviewed and updated on July 21, 2026, to verify the Boston headquarters address and corporate telephone number; remove an unverified fax number; update personal-policy, claims, roadside-assistance, and commercial-claims contacts; explain the different roles of the corporate office and customer-service lines; clarify the 2018 sale of Liberty Mutual’s former life-insurance business; update Liberty Mutual Canada contacts; explain the mutual holding-company structure; expand claims-adjuster, cancellation, premium, repair, solicitation, regulator, and complaint guidance; summarize current reader-review themes; add the related CustomerServiceNumbers.com resource; and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Liberty Mutual Holding Company Inc., Liberty Mutual Insurance Company, Liberty Mutual Group, Safeco Insurance, State Auto, Ironshore, Protective, Lincoln Financial, Liberty Mutual Canada, any agent, repair facility, adjuster, insurance regulator, employee, subsidiary, or related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, policy contacts, claims procedures, coverage terms, premiums, discounts, cancellation requirements, roadside benefits, underwriting companies, ownership structures, and regulatory processes may change. Verify important information through Liberty Mutual, the company shown on the declarations page, the current policy, claim correspondence, agent, broker, or applicable insurance regulator before sending documents, canceling coverage, making a payment, disputing a claim, or traveling to an office.
This page does not provide legal, financial, insurance, repair, or medical advice. Insurance coverage depends on the policy language, endorsements, exclusions, facts of the loss, applicable law, and the underwriting company that issued the policy.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access a policy or claim, change coverage, issue a payment, determine liability, select a repair facility, overturn a denial, cancel a policy, file a regulator complaint, or guarantee that Liberty Mutual will respond to a review posted here.
Share Your Liberty Mutual Experience
Have you contacted Liberty Mutual Customer Service, a claims adjuster, supervisor, agent, business-insurance team, roadside provider, Canadian office, regulator, or the Boston corporate headquarters about a policy, premium, payment, cancellation, claim, repair, settlement, solicitation, advertising, or communication concern? Share your experience below.
Helpful reviews include the type of insurance, general state or region, approximate date, department contacted, stage of the claim or policy issue, response time, requested resolution, and final outcome.
Do not post policy numbers, claim numbers, driver’s-license information, vehicle identification numbers, accident reports, medical records, repair documents containing private information, home or service addresses, payment details, account passwords, private telephone numbers, personal email addresses, adjuster direct contacts, or full names of nonexecutive employees.