Black and Decker Corporate Office Headquarters HQ


Black and Decker Corporate Office Headquarters

Stanley Black & Decker Inc.
Official Address:
1000 Stanley Drive
New Britain, CT 06053 United States
Corporate Phone Number: 1-860-225-5111
Fax: 1-860-827-3895
Customer Service Number: 800-231-9786
Email:  Online Only

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  1. About a month ago I purchased a 12 cup Black and Decker coffee pot because my Mr. Coffee, which I had used for years and years, finally gave out (and all the water was not coming out near the end of its death).
    So my Mr. Coffee got replaced with a Black and Decker. The first thing I did was put in 12 cups of water and ABOUT 11 1/2 cups came through ... so I said to myself that I can live with that, I guess... figuring some water still in the coffee grounds.
    I am old, retired, and on a very limited budget. Buying a new coffee pot had to be budgeted. Because I only drink one or two cups a day and cannot make that in what I bought, I make more coffee than needed for one day, BUT I pour me a cup the next day, heat it up in the microwave because of the price of coffee, and because I cannot afford to throw it away. I cannot just get a little one or two cup coffee pot, because I need a larger one when my family visits me.
    I started noticing that lots of water condensates on the inside TOP lid and no where for it go except drip down into the already made coffee. The water still stays there on the second and third day. Even when on the third day I am making NEW COFFEE, the OLD WATER CONDENSATION is still there. (Yuck)
    When I take a paper towel and wipe the condensation off, I get a brown/black color which of course is from the coffee.
    I do not think this coffee pot could have passed any rules or regulations. Whoever designed this MUST NOT drink coffee or perhaps never use a coffee pot, or perhaps even SLEEPING WHILE ON THE JOB.
    So now I have to have a NOTE by the coffee pot that says "REMEMBER TO WIPE THE INSIDE LID" so that I don't forget.
    I am not happy to have old CONDENSATED water drip back into my new fresh coffee.
    My sign is NOT A GOOD ADVERTISEMENT FOR BLACK AND DECKER..... why? Well, because everyone who visits asks me "what is this sign about?" and I show them the water inside of the top lid, tell them why and tell them never to buy a coffee pot like this ....... you should hear some of the comments I get .... Black and Decker would not be happy.
    So everyday I wipe the condensation off because some design engineer got paid for designing a piece of CRAP ..... Just so you know.......... I have drank coffee for OVER 50 YEARS so trust me, I know all about MY COFFEE................................

  2. Please visit Would make a great addition to your product line.. Thank you

  3. Last night at your Black & Decker factory in Jackson, Tennessee; one of your well known and liked, long time employees; a maintenance man with years of experience with your machines, was electrocuted to death. -In front of all of the employees. I'm pretty sure, without even an autopsy, that the organs inside his body were burned to a crisp. I'd like to think he passed quickly, but I'm sure there was PLENTY of pain involved in his demise. The employees all saw the blood pouring out of his nose (not a trickle. I said pouring. P O U R I N G!!!), SMELLED THE BURNING FLESH, and saw that no amount of CPR would resuscitate him. This isn't an incident that could have been hidden! Naturally, such a tragic and traumatic event is deeply disturbing to peoples psyche. Young people, old friends, people who have NEVER seen a person die and certainly, for God's sake, never smelled burning organs. Add the unexpectedness of it all, and this creates a very confusing and disturbing place for a mind to return. And IT WILL. Now I can say that Black & Decker treats their employees pretty well there. Although the warehouse workers aren’t exactly living big. In fact, if you figured up the rate of a temporary person (2/3 of the staff) at $10./hr and then looked at just the cost of housing, you quickly see that they’re barely scraping by. Those employees may not be on your direct payroll, but the damage is just as great to them as it is to your full-time regular employees. I know this was a -perhaps unavoidable- accident.
    I know that your men did the right thing in sending all of the employees home after it happened. But these people who were sent home- they should be paid for the hours they are losing. EVEN the temps. In fact, if B&D were a really DECENT company, there'd also be some kind of special monetary compensation for all of those affected.
    In addition, I'm proud of how quickly you got the grief counselors in there! I believe that they must be available to all who were working and all who share the same position as your fallen employee, and any others in need; for A YEAR!!! I’m really concerned about those temporary employees not getting shafted in this. That’s 2/3 of the workforce there and they are just as deeply affected by this. PTSD and other anxieties can manifest later, after the person stops repressing the memories.
    I’m sure that B&D will take care of that poor man’s family, who we are in prayer for. We’re also lifting up the company itself and all of the employees. This is such a sad thing to happen.
    I just want to be sure that ALL of the workers will be attended to properly. They NEED that counseling and they NEED the money. I’m just saying. Do them right, and I will praise your company Keep on doing them right and I will be praising your company LOUD & PROUD to all 1,500 of my social media followers, my church and to the public media for the entire holiday season and after.

    1. You obviously have ZERO business experience, but it is also obvious that you are a socialist liberal idiot. No company can afford to do as you have outlined. As an electrician for over 50 years, I can assure you that the man died without pain. I can understand the anguish of seeing this happen, but, damn, give me a break! Unless you are a weak-minded fool, death is a part of life. Accidents happen. Get on with your life and stop expecting to get play-doh, coloring books, and the other stupid crap being done on the communist-run college campus'. I came here to say that I bought one of the tools this company manufactured, and got screwed. Quite frankly, I'll be surprised if this company is financially viable in the future. I DO know that I won't be buying anything of any brand this company makes. It has become entirely too "top-heavy" and the engineering is sad. I also am a trained engineer, Ohio University College of Engineering. Take your socialist bullcrap and go to a country that buys that failed economic philosophy.

  4. Purchased a B&D LD120 VA 20V cordless drill through Amazon August 21,2015.Drill ran fine for about a month, and I just tried to work with it again; the battery is evidently defunct or dead... continual blinking, drill does not function. Out of warranty; do I have any recourse except to buy another EXPENSIVE battery??

  5. I see that Stanley Black & Decker are planning to open a new manufacturing plant. I would like to suggest that the company consider Limestone Maine as a location for such a factory. We are a community of hard workers and are in great need of such an opportunity to help build our local economy. We have the workforce we just need you to make it happen. Chief Stacey Mahan, Limestone Police Department.

  6. I am a very angry customer. I just bought a random orbital sander, BD5100 type 1, a few months ago, and I now find out that B & D don't even make the replacement disc-holding pad anymore. Basically, I bought an out-dated model without being advised that that was the case. This is the first time in a long time that I decided to give B & D another chance and they utterly failed. I will never again buy any tool or product made by Black & Decker or any of it's subsidiaries. It is a shame that a once-great company like Stanley got gobbled up by this poorly-run company. I think they also killed Porter-Cable. I would recommend the Board of Directors fire the entire executive staff.

  7. I went and got a new drill and it has 18 v battery and after using it and killing the battery and charged them back up and now they wont hold a charge at all .. if I know this before I got it I never would of .. Why are they making crappy batteries that can only be used two times then they are JUNK ........ I think Black & decker should give me two new batteries for free so I don't have to go buy two more ..

  8. Save your clacking on the keyboard. The executives here don't give a rat's butt about your problem. If your product doesn't work, scrap it and buy another. They don't care if you don't buy from them again, they have already made their profit.

  9. If you have issues with any business, contact the state attorney general office where their corporate office is located

    I'm filing a complaint today due to the norcross ga b and d repair center refusing to perform maintenance on my mower and lying by saying parts were not available for it

  10. LOVE my B&D blender. Just want a new gasket. I don't want to pay $13 for one to be shipped UPS. Also don't want to use a credit card but that was my only option. Will try to find one that works elsewhere. Also took me FOREVER just to get a phone #. I had to be transferred to yet another dept. I like the product but not the service.


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