My name is Isaac Mullins and I am a new AFLAC agent here in beautiful Anchorage, AK.Thank you all for your comments both good and bad. I'd like to point out that the lack of service in certain areas of this company does disturb me and I have made alot of headway in righting wrongs from that lack of service. Please keep in mind that the concept behind AFLAC benifits and the what the company does stand for is right on track with how every corporation America should do business. Right before 9/11 we started enrolling the firefighters in New York. Well being as huge as the New York fire department is we had to start from the outskirts of the city and work our way in. As a result we did not get to the central stations who happened to be the first responders that day to the towers. Well Dan Amos, top dog at AFLAC, decided to pay death benifits to all the fire fighters who lost there lives that day just because it was the right thing to do. I'll follow that kind of leadership.In the Japan catostrophe many bodies were swept out to see and never recovered. Standard life insurance practice is that death benifits will not be paid without a physical body. So what does Dan Amos do,pays regardless and donates millions to the recovery effort on top of that. With any large corporation you will have the good and the bad (most of the bad I've noticed came from lack of service on an individual agents part) but coming from a small town where insurance is the devil's work (no offense to anyone) to actually being excited not only have insurance that I believe in as a consumer but as a budding business owner being able to mirror Dan Amos's vision with my own clients by doing the right thing while helping people in their time of greatest need. And I am not alone in that vision either. So please continue to express your concerns and I will be reading. Thank you all and appreciate yourselves. Sincerely, Me P.S. Isaac Mullins P.S.S. Did you at least smile. Just kiddin, take care all.
Isaac, a very nice write you delivered. My original reply was of understanding to my current situation based on what you wrote. I then scrolled to all the comments and realize I am having the same problem everyone is complaining. I am from NYC and a City Employee, so I know the hard days that followed 911. it was during this time that I joined AFLAC, and the service provided in the years that followed where awesome. The Processing time, phone calls answered and the customer service personnel where very sympathetic and awesome. Fast forward today, 1hr 40min wait time and a call back I missed. Faxed documents Dec. 20, and according to the website 24 to 48 hrs to see my claim and Jan. 2, I still don't see my claim. I called as soon as the office was opened and waited 10min, only to have a customer service tell me the documents were received on Dec. 20, but waiting for documents to be entered into the system and I will see them on Jan. 4. It takes 20 days for them to processes. I mentioned to the rep. then for now I go without money until 20 days? She said I had to understand that it was Dec. 20, I submitted and it was the holidays and they were backed-up? That is unacceptable. Goes back to your write where you mentioned how AFLAC worked rapidly during 911. Has AFLAC become more than AFLAC itself, and can't handle what they have promoted or is helping where there is fame the only real concern for Aflac. It seems to me that the everyday worker needs as much attention as the headlines of the day. Suggestion lets spend some of those big salaries at AFLAC on getting staff properly trained (a little sympathy), the call wait time reduced, document processing time reduced, web-page client's info updated less than 48hrs or in my case 12 days minus 2 holidays. I hope the processing goes quickly from here, because right now I would no longer recommended Aflac. Trust me everyone refers my co-workers to me as I have been with Aflac for 19 yrs and have always said it's the best. I don't see myself saying that anymore. Extremely disappointed in NYC.
Aflac is not a trust worthy company. They owe me money and each time I contact them they get all my information s nd say they going to take care of the situation and it is never resolved. Mary Swift really surprise me.
I agree, I'm dealing with them now and they are claiming they don't pay for on the job injuries. Not sure what they have been taking money out of my check for all these years!
I had been a Aflac customer for 15 yrs., who only had two claims submitted in those fifteen years. I had a procedure done and was out of work for three weeks. Sumbitted my claim and was given threedifferent excuses for not paying. So guess what, I CANCEL THE POLICY. I refuse to allow my money to be sent for another premium with this company.Patricia M. Moore#A9139121
Aflac is a rip off!I have been a loyal customer since 2007 to date. I currently have 3 policies. I was recently taken out of work and submitted my claim. Initially , the doctor's nurse completed the claim form wrong but once made aware. the corected information was submitted. Aflac asked for my doctor's treatment notes to support the claim. I faxed the requested documents in and Aflac denied the claim again. I called in complained and they re-opened the claim this time they are asking for a note on the doctor's letterhead confirming and clarifying my condition. My doctor wrote the note on his prescription pad and i faxed it in. I called today to follow up and now they are saying they still need a note clarifying my condition. I made them aware that it was faxed in the previous day.... the supervisor claims the fax was light and they can't read it. I demanded an email address and I sent a scanned PDF of the prescription/note. I am still playing the waiting game for my claim and I have been out of work for 30 days. i feel like i wasted 9 years paying for insurance. Totally ripped me off!!!
Yes totally rip off! I will be cancelling them ASAP!
I am an Aflac agent soon to be no longer. I did not get along with my DSC who was the father of the RSC who was a good friend of the state director. The whole family worked together in this office and was fed very well if you know what I mean. If it was a cruise the family all won. Well I am being terminated because I do not get along with him and without cause. I asked to speak with the state director to no avail. so I will go to the next channel the Vp of Territory if they will give me the number to which I can call. This is protocol. I do not think they will. Very shady company. They want to take your money to work for them, ie testing if a new agent, ect.
my name is ahmad tounisi I have filed a claim on or a bout 2/16/2016and my claim is still not paid I called so many times. it sound to me like no one knows about this claim ,I have called the hospitals they said that no one asked for any thing in regards to this claim . mishandling is an understatement. It does not take 2 month's to pay a claim if the repsare doing their jobs right . please help me get this claim done somebody anybody please .my phone number is 312-459-9067my name is Ahmad tounisi
yes this company is tricky. they over sell and don t really tell the truth. i m not pleased with them or the agent i signed up with. sad thing is i wanted to change agents, cause they were very helpful and honest. could not. they train their agents badly. they are not professional. and how they market themselves, is terrible. i work for the school district and they are told several times, not to walk the campus. the school is in session, why do they disturb the classes and can t listen to the principal. bad bad products ok but can be pricey but cause how they approach you and try to over sell I m not crazy about that.
for new agents to be, you need to ask more questions about your commission. when the interview with holds how that is paid out and for how long, and if you are vested or not . THAT'S with holding information which is the same as a Lie. In fact in my office they don t want you to stay around, so they can keep your commissions, and when they give you hard time so you can leave, be aware. They make up false complaints and never give you answers when YOU need them. They are tricky.
My Regional Sales Coordinator is threatening me on a client who i did not write the business and there is a problem she is having which needs to be handled in Office, since the agent no longer works for the team/aflac and from what client is telling me was written up wrong. I do not rec'd commission for someone else problem and demanded to straighten it out? thats inside management issue. why should i be treated like that.
i am aflac client, work with the school district here in LA. An agent called me at my home phone. Was not my agent and was not from the Head Quarter s. I never give out my Home #. I am on a do not call list. I ask this agent , who s name is Yves why are you calling me and how did you get my number/information? He said aflac owes me money and he wants to meet up with me. Is this how aflac allows other agents to sell me something else? I thought my Information was private and only to my agent. I never authorize this Yves to call me. It then appears to me that my privacy is not private. I m not happy about that, I should have to right to authorize, but its not. Your privacy is not private. Be careful !!!!
AFLAC is a Rip off
i have had aflac cancer insurance policy since 1999. in february i was diagnosed with basal cell cancer in my ear. they removed four inches of tissue out of the inside of my ear and did a skin graft. aflac paid me $100 for two biopsies and $600 for the surgery. I requested my first time occurrence and i have been told i was denied because the cancer is not internal and its basal cell. There is nothing in my policy about basal cell and taking four inches out of someones ear sounds internal to me. They don't want to pay me the huge first time occurrence. Its a rip off.
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