Aflac Incorporated’s worldwide headquarters is in Columbus, Georgia. This guide provides its corporate address and telephone number, explains which team handles policyholder concerns, and distinguishes consumer complaints from claim appeals.
Write an Aflac review — share your experience with claims, policy service, billing or complaint handling.
Aflac worldwide headquarters:
Aflac Incorporated
1932 Wynnton Road
Columbus, GA 31999
United States
Corporate telephone: 1-706-323-3431
Policyholder customer service: 1-800-992-3522
Verified September 6, 2026, using Aflac’s SEC corporate filing and official contact page. No suite number is listed.
On This Page
Aflac Corporate Office and Policyholder Contacts
The Columbus address above is Aflac Incorporated’s principal executive office. The corporate number is not identified as a dedicated claims, HR or complaints line. Match your support contact to the insurer and product shown on your policy or certificate.
| Reason for contacting Aflac | Contact and purpose |
|---|---|
| Corporate inquiries | 1-706-323-3431, the registrant telephone published in Aflac Incorporated’s SEC filing. |
| Individual policy service and claims assistance | 1-800-992-3522, Aflac Customer Solutions Center. |
| Aflac Group coverage | 1-800-433-3036. Use Aflac Group’s contact resources for group-policy assistance. |
| Aflac New York policy support | 1-800-366-3436, Aflac New York Customer Solutions Center. |
| Dental, vision, Tier One or Medicare Supplement | Use your policy’s contact details or the official contact directory. Routing varies by product, issuer and, for Medicare Supplement, policy issue date. |
| Unresolved consumer complaint | Use Aflac’s consumer complaint form. Claim appeals require the separate process described below. |
For additional product-specific telephone numbers and account guidance, see Aflac customer service and claims help at CustomerServiceNumbers.com.
How to Escalate an Aflac Complaint
These suggested steps can help organize your request. Aflac publishes a consumer complaint channel, but a complaint does not replace a required claim appeal.
- Identify the policy and issue. Check the issuing insurer, policy or certificate number, and whether the concern involves a claim, premium, enrollment or account change.
- Prepare a short timeline. Keep policy documents, claim decisions, payment records, correspondence and previous case numbers. For payroll deductions, retain relevant pay statements.
- Contact the responsible support team. Explain what remains unresolved and the action you want, such as a missing-document explanation, payment investigation or correction of policy information.
- Request further review. Ask whether a supervisor or the appropriate specialist can review your existing case. Record the reference number and expected follow-up.
- Use the published complaint route. Submit the official consumer complaint form or use the correspondence address below. For Aflac Group, start with its separate contact page and complaint option.
Aflac publishes this address for consumer complaints:
Aflac
Consumer Response and Resolution Department
PO Box 5388
Columbus, GA 31906-0388
Reviews are public, not official submissions: Posting here does not file a claim, submit an appeal or change your coverage. Send confidential insurance and medical documents only through the appropriate official channel.
Appealing an Aflac Claim Decision
Aflac’s published appeal instructions require written appeals and list:
Aflac Claims Appeals
PO Box 84065
Columbus, GA 31908-9998
The listed appeal fax is 1-888-659-1023, addressed to Aflac Claims Appeals. This is a fax destination, not a voice-support number.
Follow the instructions and deadlines in your decision letter. Aflac Life, Absence and Disability Solutions has a separate appeal route; consult that letter or your case manager before sending documents.
Explain why you disagree, identify supporting policy provisions and include relevant evidence. Keep a complete copy and proof of submission. Do not assume a general complaint or public review satisfies appeal requirements.
Aflac Account, Billing and Employment Questions
How can I check a claim without calling headquarters?
Start with Aflac’s claims page and sign in to MyAflac to submit or track a claim. Account access also supports document submission and direct-deposit setup. Use the contact page for chat or telephone assistance.
Who handles missing payroll deductions or premium payments?
Ask your employer’s payroll or benefits team to confirm deductions and remittance details, then ask Aflac to check how payments were applied to your policy. Compare pay statements with policy billing records and request written confirmation of any correction.
How should I request cancellation or a billing correction?
Contact the policy-service team shown on your documents. Ask what instructions apply, when any change takes effect and whether another premium is due. If payroll deductions are involved, coordinate with your employer and retain confirmation from both parties.
Can I use the corporate telephone for HR or employment verification?
The corporate number is not published as a dedicated HR hotline. Use Aflac’s careers website for corporate job opportunities. Employees and employment verifiers should follow the company’s established HR instructions.
Does this guide cover Aflac Japan policy service?
The policyholder contacts in this guide focus on U.S. coverage. For a Japanese policy, use the insurer and service details on the policy documents rather than assuming a U.S. support number can handle the account.
About Aflac Incorporated
Aflac Incorporated is the publicly traded parent company of insurance businesses operating in the United States and Japan. Its shares trade on the New York Stock Exchange under AFL.
“Aflac” is a brand used across affiliated insurers, including American Family Life Assurance Company of Columbus, American Family Life Assurance Company of New York and Continental American Insurance Company, marketed as Aflac Group. The insurer named on your policy matters when choosing a service or appeal channel.
The company offers supplemental insurance and other insurance products through its subsidiaries. Benefits, exclusions and payment conditions depend on the policy; coverage should not be described as guaranteeing payment for every illness, accident or expense.
Related Insurance Corporate Office Guides
- MetLife corporate office and headquarters — another insurer offering workplace benefits.
- Insurance company corporate offices and phone numbers — browse other insurer contact guides.
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com has helped readers locate corporate contact information since 2004. We checked Aflac’s SEC filing, official contact directory, claims resources and complaint instructions on September 6, 2026. This guide separates headquarters inquiries from policy service and claim appeals.
Independence: CorporateOfficeHeadquarters.com is not affiliated with Aflac Incorporated or its insurers. We cannot access policies, decide claims or change coverage. Reader experiences vary; this guide provides contact information, not insurance or legal advice.
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