Do your employees track and disrupt,cancel emails and phone calls, block phone calls, charge extra for phone calls and texts by re-submitting the text at a later date or cancelling/dropping the call. Or is someone else controlling my phone. This is what is going on with my phone and it has been since I have received it. What is going on with my phone.
FIRE THE CEO.
Dude- Get a life or at least learn a different saying
i have been with straighttalk thru 2 previous phones with no problems with service. wanted to upgrade because of battery issues on old phone. ordered online, when received i got on line and entered i fo to port from one straighttalk phone to another straighttalk phone. waited and waited. nothing happened just kept saying no service. so got online since old phone was not working and new one either. told them what happening. prevoius to taling online with them to battery out trned off on so many times. so i tell them that. first thing they want me to do is that same thing. then try more things. keep looking at my account. got disconnectonline had to sign on again and get new persozn and start emails from start again. that happened one more time. this went on for hours. then finally someone said you need to call in to fix. i am disabled and do not get out much, and we are having snow storms but i need my phone on incase something happen to me. so found someone to let me use their phone. i waited 45 minutes on hol and finally hung up. so came home and got on ipad again and started whole story again. talked to several people again take out battery turn off and again. finally last girl says the new phone is off sprint toer. old phone off verizon. that was the problem. i need verizon. straighttalk website does not tell you what provider tower it uses. so all in all i should not have ordered that phone. then someone to,d me dial #22890 instead of *22890 to finish setup on old phone to get back in service. now sent straighttalk to tell me how to get new phone returned to them they should at least put on their website who is service provider towers used. it has been a really bad experience and very stressfull. it has taken me 2 days to get back to my old phone in which the battery does hold a good charge anymore. i need a reliable phone and wanted to upgrade to android or something with a slider keyboard. easiest for me. new phone i got was an lg optimus q. it was a good looking phone with slider keyboard just doesnt work in my area because of sprin and not verizon. [email protected] 2163469513
FIRE THE CEO.
I just upgraded my phone with Straight Talk, from an Lg to Samsung Galaxy Centura phone...was excited at first...then I realized that the phone, for whatever reason, cannot accurately identify where it is physically located.I live in St. Augustine Florida. Any location specific application thinks that the phone is located in Tallahassee FL, some 200+ miles west of my location.I tried finding a movie with my Redbox app yesterday...and my only choices were in Tallahassee FL and couldn't change it.If I ask Google for my current location...it shows me a map of Tallahassee.The operating system has crashed multiple times. Thephone cannot maintain an accurate time of day.I'm fighting with Straight Talk now..who is saying it's not a problem with the phone...really?? A smart phone that doesn't know where it's at is pretty dumb to me?Not sure what the problem is...Samsung...I've sent you guys an email discussing the problem...and didn't even get a "we'll get back to you email"...Overall...furious...bought the phone as a Christmas Gift to myself...I could have purchased a bag of coal at Dollar Tree for a Buck...and saved another $98.00.I have tried all of the location settings available on the phone and @ Google...nothing fixes the problem permanently. The Phone default to Tallahassee as it's location.Just what everyone needs... A smart phone that doesn't even know where it lives...much else, be able to find it's way home...and the customer service people @ Straight Talk have been absolutely worthless...they're now telling me that the phone is functioning properly...Really???
Horrible customer service! Spent over 30 minutes waiting for a supervisor or the number for corporate and never got either one. Went online and looked it up myself because she took 15 minutes trying to find a number. Had to make multiple calls just to activate a phone because the old one has water damage and wouldn't come on. How many different ways do you have to say "it won't come on" before they understand? Just terrible!
Very annoyed, I called today to activate a new phone and transfer my number from an old tracfone to a new tracfone. When I called I had a hard time understanding the rep so I had to call back, the second rep that I got told me that my phone will be activated within a few minutes, 30 minutes past and I still wasn't able to use the phone when I called back the rep I got told me that it takes 2 days for the number to be ported, and that there was nothing that he could do for me, so when I asked is this normal he said yes, so I said no where on the site does it states 2 day porting and why didn't the previous rep say this too me, (I know he wouldn't know the answer) he didn't answer so at this point I ask for a supervisor and he couldn't give me one then I asked for his Corporate head quarters # or email and stated he couldn't give me that information. I laughed and gave him the number email and address for future use I said I googled it. He didn't know what to say and hung up. Have to say that I am glad that I took down both names and office I called and sent out an e-mail. Very unprofessional.
Boy this company is going down hill fast. I also was told there was no way to contact corporate and that the supervisor I spoke to was as high up as I could go. That there was no further solution that could possibly be give to address their inability to turn my bring my own phone into a net10 phone and since they activated the sim card while trying, the store I bought this nonsense from wouldn't take it back. I am on the "30 day" wait list to see if they are going to mail me a check. I found this with BING. I will come back and post if the number reaches someone. Then maybe I will post it on net10's facebook page so that other people can find it.
I tried to transfer minutes and my number from one phone to another. First I tried the website and when that did not work I tried customer service. Even thought I still had plenty of minutes and service days left I was told my phone had expired. It had not. I was treated like a liar, as if I was trying to cheat or steal from tracfone. All I wanted was to transfer minutes which I had paid for fro one phone to another. I realized I'd have to transfer the number as well and I agreed to let them do that. Why they would not do that but kept insisting on informing me that they would have to transfer the number too I can't begin guess. Even though I told them that was exactly what I wanted them to do they still would not do it nor would they transfer me to someone who could help. I tried contacting customer service through email and still was told my phone had expired (it still had not expired)I got an email saying the problem had been resolved. It hadn't been resolved. I tried once more contacting customer service this time with even more details about what happened and was still told the same thing as they had told me before except they claimed I was a valued customer! How can I possibly believe that? I've been a Tracfone customer for years and they used to be a good company. Not anymore. What happened?
I have been a Tracfone customer for years myself and have been sending friends to that company. So imagine when the old phone I had also got wash while in my jacket, after returning home from the hospital.Call to get a new Sim card to activate a new phone and a manager told me he would need the old phone that I had trash serial number in order to activate it. I am now out of a phone with no help from this person who said he's a manager and when I ask him for the Corporate office telephone number he told me there were none he would have to give me their address in Florida. What I guess he did not know is how technology now control everything because I went online and found what he did not want to give to me. I will be back here to let you know their response to this serious matter.... Their were a good company maybe Management change ..Who knows.
I am a straight talk user. On christmas eve my phone was deactivated two days early when i called to get it reactivated the rep I talked to named "Reniel" was very rude and disrespectful I asked her to talk to a supervisor to report her at which point she said she was a supervisor at this point I requested to talj to her manager which she just left me on the line for 45 minutes stating she was waiting for the manager I eventually got tired of waiting and hung up the following day we realized my wife straight talk phone wasn't working mind you this was the phone I used to call to get my issue resolved upon calling straight talk to find out why her phone wasn't working we were told we had reported her phone stolen I immediately knew it was bull carp and asked the lady what time the phone was reported stolen and told her I knew it was reniel who did this the rep hung up on me I called back and was hung up on twice more being it was christmas day I had to open gifts with family so I called back a few hours later this time the rep said she couldn't tell me what time the report was made but if I told her when I called she would tell me if it was reported around that time so I did and she confimed the phone was reported stolen immediately after our call ended and she and I agreed reneal had in spite made the false stolen phone report to inconveniece me it would have taken up to 72hours to get this issue resolved had I not put the pieces together but then I asked to talk to someone to get her fired for this and they told me I had yo contact corporate office which I've tried to do and am still trying to do I keep being transferred to a manager which ends up being a answering machine I've left messages but have yet to receive a return call what a crappy christmas gift from my friends at tracphone/straight talk im not letting this go ill call back everyday till im finally heard
Roy-- I love my tracfone Moto E but It says triple minutes for life well don't believe it . I tried to add 1000 texts and 2 GB of data that should have tripled to 3000 texts and 6 GB of data according to the box my phone came in and the add that tracfone shows to sell this phone and plan but it didn't triple the purchase so I called customer service and they said it only applies when you purchase minutes like a 450 / 90day card . BUT the ad don't say that and the box the phone came in don't say that. If you are not going to do what you say then don't advertise it. I hate to complain be cause I have had a good experience with tracfone until this happened .
Called to transfer my cell number and minutes from a Android prepaid Tracfone plan to my older Tracfone flip phone I had before I got the android do not like the Android phone".When I asked to transfer the minutes he said they could not transfer to the old phone. Why would they not transfer the minutes???. I had paid for them already. When I asked why I was told you cannot transfer minutes from an Android back to the old fliptop, I think this is ridiculous and I think they are not telling me the truth.. when asked to speak to a manager they would not get a hold of any superior.. I have health issues and one is having rheumatoid arthritis and I am unable to work the Android..I just want my minutes that I paid for transferred back to my Motorola flip top phone. I have doctors that I have to get in touch with and am unable to use the phone. If I had to call 911 I would be in serious trouble. It is a Samsung galaxy android phone. I am not asking you to take my phone back. I just what the minutes that I have paid for. I need this as soon as possible due to my health issues. Please do not tell me this cannot be done. In this day and age anything can be done and certainly given me back my minutes that I have paid for should be very easy for TracFone to do.
I have had to buy 5 phone to replace one phone,every time I call to get my min tranfered they say we have to send you a new sim card,I was promised a new phone from corp never got so went and bought a new one called to have my min tran to new phone the same thing we have to send you a new sim card.I have made a complaint with walmart and with radio shack I have spent almost $250 on new phones in the last month I am sick of this company Kathy Glaze Lakewood,Colorado
I call tracfone or safelink now I bought my phone and I called them to get a replacement phone MY phone was lost. I was told that I would get the same type of phone which is a s390g and still have my same number. they send me a replacement government phone( which Is a ALCATEL) not my same phone and took away my phone number and replace it with my landline phone what is really going on with this company can someone please help me to at least get a phone close to the one I requested from tracfone since they took away my phone number that I,ve had over a year or more and my s390g
I've had problems with all of my tracfones including the Safelink 'service phones and services. Being on a fixed income limits me to using the tracfone line of phones and service, to say it stinks would be putting it mildly, within my years with this service I've had to file SEVERAL BBB COMPLAINTS in order to get the right service, with safelink they kept asking for my personal proof when my state does that and they're not allowed to collect that information, then they never added my minutes despite me following all the proper procedures and directions to keep the phone active, which led me back to a tracfone again, also the safelink phone is a piece of junk, I'd never use their safelink because IT DOES NOT WORK!! Meanwhile the refurbished G3 LG L34C phone they sent me from tracfone is also junk, now they want me to pay for shipping it to them first before sending a replacement and when I called the customer care person on it he lied and said he never said that I had to pay for shipping it back to them first before they'd send a replacement G3 phone. DOES NOT ACCEPT IN COMING CALLS, DOES NOT ACCEPT MY BLUE TOOTH UNIT, VERIZON IS THE CELL TOWER CARRIER NOT AT&T, triple mins doesn't mean much if the phone is crap!! (the list goes on and on)
I don't know where to start. I sent my phone in on 11/30/2015. it is 12/16/2015 when I am makingcomment. my phone has yet to be sent. my Samsung S4 is on back order. I was told since it is not available in the quote 3-5 days they were going to send a upgraded phone.. on Thursday 12/10/2015 said it would be shipped on 12/11/2015. on Monday 12/14/2015 it hasn't been shipped. that according the representative I spoke with.on Tuesday 12/15/2015 I called for tracking number and I was told it was ready to be picked up by fed ex and would be here in 2 business days. I called on Wednesday 12/16/2015 after being put on hold for 57 minutesrepresentitive asked if I was still there and asked what he could do for me.in short he transferred me to corporate. transfer made was a lady from Philippines. out of 20 plus representitives I spoke with were almost all from Philippines. I have adopted family from there and one person works with time warner cable and one work for trac phone wireless. work full day for less than 5.00 per day. they all talk and answer like they reading off a script. anyway 12/16/2015 after 3 calls I am told my phone not shipped yet. called corporate in Miami and Indiana and both calls transferred to reps in Philippines. FRUSTRATING
TRACFONE Ticket# 1134427369 April, 2016I returned my defected to TRACFONE to Customer Service as it was still under warranty less than a year old. I gave them all information (date purchased, receipt number, phone info) They told me it would take about 7 days to send me a replacement. It's July 1 now (2 months+) and still no phone. I've made several calls to Customer Service but get the run around.They claim they are in south America and the warehouse is in US and they have no way to contact them to check status on my order except by email and haven't received a reply, and there's nothing they could do for me at this point? I asked them to return my phone they said they can't they don't know where it's at? So basically they stole my phone and all my minutes and Data (over 400 and 600). However they (Marie, Rodian/ supervisor) said for my inconvenience they are adding minutes to my account, so I got that going for me.....???? Consumer Beware Tracfone departments are spread all over the globe and don't work together, a classic case of the left hand don't know what the right hand is doing and loving it. TRACFONE philosophy is base on Ignorance is Bliss. TRACFONE Corporate thinks "Hey lets hire a bunch of ignorant people for customer service so customers can't communicate with them and eventually they will get tired of calling.
My wife phone quit working on 8/10/2016. I tried calling myself on a land line. I could not send or receive call on my phone my wife purchased a time card. Upon inspection of the phone I show I have 16 day left of service, with 1418 minutes are time. With this information I called customer service spoke to a rep. Darsa who later claimed to be a Mgr. He claimed that my phone was de-activated since May 2016. I took a picture of my phone to show and validate my claim. This fell on deaf ear. I lost my airtime and my phone he wanted me to put in more time to reactivate my phone. We don't used this phone daily but we have used this phone numerous time this year. I wonder if the FCC handle complaint of this nature. Highly disappointed.
If you live in California call the CPUC, 1-800-6497570
Worst Customer Ever. Can NOT GET PHONE SERVICE WITHOUT HAVING TO DIAL 1, WHICH MEANS A TOOL CALL FROM FRIENDS. CAN nOT GET IT CHANGED?????? wtf???
DON'T BUY TRACFONE. IT'S A NIGHTMARE IF ANYTHING GOES WRONG. THEY DON'T FIX IT (THEIR CUSTOMER SERVICES IS JUST A FRONT WITHOUT ACTUAL FUNCTIONING). IF YOU HAVE ALREADY HAD IT, USE IT UP AND SWITCH TO OTHER COMPANIES.IN MY CASE, I BOUGHT NEW MINUTES TO ADD TO MY CURRENT BALANCE, THE GENIUSES AT TRACFONE CUSTOMER SERVICES DIDN'T ADD THE NEW MINUTES IN, THEY SIMPLY REPLACED WHAT I PREVIOUSLY HAD IN MY BALANCE WITH THE NEW 1200 MINUTES I JUST BOUGHT SO I LOST MORE THAN 3000 MINUTES THAT I HAD BEEN SAVING YEAR AFTER YEAR. THEN OF COURSE THEY SENT ME ROUND AND ROUND FOR DAYS TALKING FROM ONE CUSTOMER SERVICE REP TO ANOTHER UNTIL I REALIZE THAT THIS SO CALL "CUSTOMER SERVICE" IS ONLY A FAKE FRONT. THEY DON'T SOLVE PROBLEM. YOU SIMPLY HAVE TO PAY FOR IT ON YOUR OWN IF THEY MAKE MISTAKE AND MESS UP YOUR ACCOUNT. SIMPLY PUT IT, WORLD, QUIT TRACFONE. DON'T BUY TRACFONE!!!
I will start by telling my experience I purchased a 2 line family plan card from a local business Krogers. My wife purchased it during her grocery trip as we do every month. My wife used one # on the card right away and I decided to wait 2 weeks to use mine. I contacted net 10 to activate the second line and was told the number was no good by Brian employee CEB1BFUENTES I explained to him that it does not make sense that if one number was used that the other should be good as well and that the card was defective. He said I would have to go to Krogers and get a receipt email it with a copy of the card. I said Brian I do not want to do that. This process is going to take a couple hours and my time is worth money as well. I explained the card was paid for you can verify this by the first number being used your product is defective my time is worth more that $45.00 to run all over town to fix a problem with your companies product. He said nothing he could do about it. Now here I will tell net 10 we have been loyal customer for over 10 yrs purchasing phone cards in excess of $10,000.00 and this is how we are treated. So I am sending this letter to let you know if this is not corrected as it is only $45.00 dollars out of my pocket it will be $10,000 out of yours because of this experience I will most likely be choosing to go with another provider next month other than net 10 and will likely spend another 10 years paying some other company than yours. I am loyal customer with Krogers as well spending $1,000 a month with them. I will send a copy of this letter and experience to their office to urging them not to carry net 10 or trac ph products as you do not stand behind your product and have stolen money from me and provide such poor service. By the way you may want to tell Brian that this receipt that was requested has to come from the main office at Krogers and was not a quick thing as he thought it would be. Number 2 their is only one bar code on the card that is processed when card is purchased and would not be possible to activate half the card. Yours truly very pissed off customer
Boy, just called corporate, and the operator should be replaced. When in NYC I started up as receptionist she is NOT an example of how to answer multiple lines! She asks a question and before you can answers goes on to answer another. The proper procedure in order of calls are. Identify company, please hold, and in order of call answer them. Ikes
I have a problem receiving texts and receiving calls when my phone is off. I began Facebook messaging at 5p.m. It is now 8:30p.m. I have been asked four or five times to call or text myself, shut the phone off, turn it on,blah blah. I have now been waiting 35 minutes for a response. This is horrible! This tracfone is useless abs is customer service. Time for a class action law suit!
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