I have worked for ideal image for 9 months. I have been wrongly terminated. I was accused of misconduct three after the fact. I have complainted about my treatment as an employee with nothing being done. I have worked on my days off and stayed after hours and my treatment was horrible and unappreaciated.

Fact: I took a day off from work because my LAST visit at Ideal Image, an appointment was made. The only action that takes place, is when I was done, the provider tells the receptionist the approximate dates of next appointment. I reiterate AGAIN, as mentioned in my original complaint The GUEST, does NOT set the appointment date, that is the responsibility of the provider. I did NOT make the appointment arbitrarily, that is just ridiculous. WHY, would a guest just pick a date out of thin air, to just show up? It was a FAILURE on IDEAL IMAGE who scheduled the appointment.
FACT: “I” was not taken back by the provider. I was taken back by an assistant, that had no idea, on why I was there. AT NO TIME, did a provider/Nurse come back and talk to me and provide any evaluation. The remarks from the OWNER are absolutely FALSE.
FACT: The PROVIDER/IDEAL IMAGE, scheduled the appointment 3months out. “I” did not have that option. The remarks from the OWNER are absolutely FALSE.
FACT: The comments from the owner show a lack of understanding on what actually goes on within the business. EVERY time, I repeat, EVERY time I have shown up previously; 1. I am taken back by an assistant, 2. I then meet a provider/nurse, 3. I then receive the treatment, 4. I then am walked up to the front desk, 5. Provider tells the receptionist (3 months, 4 months, 5 months) or whatever she determines. AT NO TIME, did I ever make an appointment without then making it for me. How does a GUEST know, what that time may be? The OWNER, is either mis-informed or not being honest of the event that has taken place within in her business.
FACT: As stated in the original complaint, I had received a call the day before to re-schedule, due to them OVER-BOOKING clients. I stated that I would wait, and be seen at the scheduled day because I HAVE to take the day off from work to make this appointment. In Addition, the provider was treating another client the whole time I was there, and NEVER came out of the other treatment room. If MY appointment was scheduled TOO soon, why did IDEAL IMAGE send me a reminder through email? If my appointment was TOO soon, why did IDEAL IMAGE NOT inform me the day before when THEY called to see if I wanted to re-schedule the appointment, inform me that THEY had made a mistake.
FACT: The manager on duty that day stated; the REFUND would be sent. I have NOT received a single letter of reimbursement for this failure from Ideal Image.
FACT: I requested to be reimbursed for the FAILURE from Ideal Image because of these absolutely poor customer relations, poor customer service, and REFUSED service. Nobody should have to waste a day from work, and be refused service from a provider that had made the appointment. Nobody should have to waste (3 hours) of drive time because of a failure from Ideal Image because for their inept scheduling practices.

Hello I signed up back in December 2020 for laser hair removal, the first visit in January 2021 went fine but 2nd time I was told she couldn't fine enough dark hair to laser and sent me home without a treatment. Now I live an hour away from Strongsville, oh ideal image and I had to take a lone out for this treatment!!! Its March now I'm still paying on a lone and no treatment!! Is there anything or another treatment I can have since I'm paying still?? This is crazy and doesn't make it look good on Ideal image!!