HCA Healthcare is headquartered in Nashville, Tennessee. Patients, employees, applicants, vendors, and others searching for the HCA Healthcare corporate office, headquarters address, patient complaints, hospital billing, medical records, MyHealthONE support, Human Resources, Ethics Line, or employment assistance should use the contact route that matches their issue.
HCA Healthcare’s corporate headquarters is located at One Park Plaza, Nashville, TN 37203. The corporate office phone number is 1-615-344-9551. This is HCA Healthcare’s headquarters number rather than a universal patient customer-service or hospital complaint line.
HCA Healthcare Corporate Office: Quick Answer
- Company: HCA Healthcare, Inc.
- Corporate Headquarters: One Park Plaza, Nashville, TN 37203
- Corporate Office Phone: 1-615-344-9551
- Ethics & Compliance Line: 1-800-455-1996, available 24/7
- HR Answers – Employees & Former Employees: 1-844-472-6797
- Job Application Technical Support: 1-844-422-5627, option 1
- MyHealthONE Portal Support: 1-855-422-6625
- Patient Billing: Contact the Patient Account Services center for the HCA hospital where care was received
- Medical Records: Contact the business or medical-records office at the treating facility
- Corporate Status: Publicly traded, NYSE: HCA
- Official Website: HCAHealthcare.com
Headquarters Information |
Phone Numbers |
Patient Complaints |
Ethics & Compliance |
Billing & Financial Help |
Medical Records |
MyHealthONE |
Privacy & HIPAA |
External Complaints |
HR & Careers |
FAQ |
Reviews
HCA Healthcare Corporate Office and Headquarters
- Legal Company: HCA Healthcare, Inc.
- Corporate Headquarters: One Park Plaza, Nashville, TN 37203, USA
- Corporate Phone: 1-615-344-9551
- Stock Symbol: HCA on the New York Stock Exchange
- Official Contact Page: HCA Healthcare Contact Us
- Facility Directory: HCA Healthcare Locations
- Official Website: HCAHealthcare.com
HCA Healthcare’s One Park Plaza address is its principal executive office and corporate headquarters.
The Nashville headquarters handles corporate leadership, administration, finance, legal, investor relations, business operations, ethics and compliance oversight, technology, human resources, and other enterprise functions.
It is not a walk-in hospital, emergency room, patient billing office, medical-record pickup location, or general treatment facility.
For an immediate patient-care issue, HCA Healthcare directs people to contact the hospital or facility providing the care. For a medical emergency, call 911 or go to the nearest emergency department.
Which HCA Healthcare Phone Number Should You Use?
| Department or Issue | Contact Information |
|---|---|
| HCA Healthcare corporate headquarters | 1-615-344-9551 |
| Ethics or compliance concerns | 1-800-455-1996, 24 hours a day |
| Employee payroll, W-2, benefits, or employment records | 1-844-472-6797 / 844-HR-ANSWR |
| Job application technical support | 1-844-422-5627, option 1 |
| MyHealthONE patient portal support | 1-855-422-6625 |
| Patient billing | Use the Patient Account Services number listed by the hospital where care was received |
| Medical records | Contact the hospital or facility where treatment was received |
| Employment verification | 1-615-242-8246; HCA employer code HCA747 |
| Approved vendor inquiries | 1-615-344-2966 |
HCA Healthcare does not publish one universal patient customer-service number for its entire hospital network. Patient care, billing, insurance, medical records, appointments, complaints, and facility services are generally managed locally.
How to Escalate an HCA Healthcare Patient Complaint
Because HCA Healthcare operates many hospitals and other healthcare facilities, most patient complaints should begin at the location where the care was provided.
- Contact the hospital or facility directly. Explain the concern to the department involved, nursing leadership, physician office, patient representative, or other appropriate facility contact.
- Ask for the facility’s patient grievance process. Hospitals generally maintain a formal process for receiving and reviewing patient complaints and grievances.
- Request patient relations or administrative review. If the first department cannot resolve the concern, ask for the patient advocate, patient relations representative, risk management team, nursing administration, facility administration, or other designated complaint contact.
- Keep written documentation. Save discharge documents, billing notices, appointment records, complaint correspondence, and notes from conversations.
- Ask for a complaint or grievance reference number. Record the date submitted, person contacted, and expected response.
- Use specialized reporting channels when appropriate. Ethics, privacy, discrimination, billing, and patient-safety issues can use different complaint processes.
HCA Healthcare’s corporate phone number of 1-615-344-9551 should not be presented as a dedicated patient complaint department. HCA’s own contact guidance tells patients with immediate care concerns to contact their local hospital or facility.
Information to Have When Filing a Patient Complaint
- Hospital or facility name
- Approximate date of service
- Department or unit involved
- Names or job titles of staff members when known
- Patient account, encounter, or medical-record information shared only through secure channels
- Previous grievance or case number
- A concise timeline of what occurred
- The specific resolution or review requested
Do not publish a patient’s date of birth, Social Security number, medical-record number, complete account number, diagnoses, test results, medications, photographs of medical records, insurance identification numbers, addresses, telephone numbers, or other protected health information in a public review.
HCA Healthcare Ethics and Compliance Complaints
HCA Healthcare maintains a confidential Ethics Line for reporting possible misconduct or obtaining guidance about ethics or compliance concerns.
HCA Healthcare Ethics Line: 1-800-455-1996
The Ethics Line is available:
- 24 hours a day
- 7 days a week
- In multiple languages
- By telephone or online reporting
HCA states that reports can be submitted anonymously through the Ethics Line where permitted.
Use the HCA Healthcare Ethics Line page for current reporting information.
Issues that may be appropriate for ethics or compliance reporting can include suspected:
- Violations of HCA’s Code of Conduct
- Compliance concerns
- Fraud or improper business practices
- Patient privacy concerns
- Workplace misconduct
- Retaliation
- Other possible violations of HCA policy or applicable law
The Ethics Line is not a substitute for emergency medical treatment and should not be used instead of contacting a hospital directly about an immediate patient-care need.
HCA Healthcare Online Ethics Reporting
HCA also provides an online Ethics and Compliance Reporting Service.
Use the official online reporting page to select the correct HCA business entity and reporting method.
HCA Healthcare and Parallon use the primary HCA Ethics Line. HealthTrust and Methodist Healthcare have separate ethics reporting numbers and online systems listed on the same page.
HCA Healthcare Billing, Insurance, and Financial Assistance
HCA Healthcare does not operate one nationwide billing telephone number for every hospital.
According to HCA’s current contact guidance, patient accounts are handled by the Patient Account Services center for the individual hospital.
For a hospital bill:
- Visit the website for the HCA Healthcare hospital where services were provided.
- Locate the Bill Payment, Billing, Pricing, or Patient Financial Resources section.
- Use the telephone number associated with that hospital and patient account.
Use HCA’s Pricing and Financial Information page to select a facility and access hospital-specific billing resources.
Common HCA Healthcare Billing Complaints
Billing questions can involve:
- Hospital charges
- Insurance payments
- Deductibles or coinsurance
- Duplicate charges
- Payment posting
- Payment arrangements
- Financial assistance
- Uninsured discounts
- Out-of-network services
- Separate physician, radiology, pathology, anesthesia, or laboratory bills
- Refunds
Keep the bill, explanation of benefits, insurance correspondence, payment confirmation, and any previous case numbers when requesting a review.
HCA Healthcare Financial Assistance
HCA Healthcare maintains Patient Financial Support programs for eligible patients, including financial counseling, charity-care policies, uninsured discounts, and assistance for some underinsured patients.
Eligibility depends on the facility, type of service, household income, insurance status, and applicable policy.
Use the HCA Healthcare Patient Financial Support page and the hospital’s own financial-resource page for current eligibility information.
Patients who are having difficulty paying a hospital bill should contact the facility’s Patient Account Services or financial counseling team as early as possible.
Surprise Medical Billing Questions
Federal and state protections can apply to certain emergency and out-of-network bills.
HCA Healthcare publishes information about patient protections against surprise medical bills through its legal and patient-information resources.
For federal No Surprises Act information, consumers can also visit the Centers for Medicare & Medicaid Services.
Do not assume that every unexpected bill is prohibited. Coverage depends on factors such as the type of service, facility, insurance plan, provider network status, and whether valid consent was provided.
HCA Healthcare Medical Records
Patients requesting a complete medical record should contact the facility where the treatment occurred.
HCA Healthcare’s corporate contact page specifically directs medical-record requests to the business office or records department at the treating facility.
Medical-record requests can include:
- Hospital records
- Discharge summaries
- Laboratory results
- Imaging reports
- Emergency department records
- Operative reports
- Billing records
- Records for another physician
Some information is available electronically through MyHealthONE, but the patient portal may not contain the complete medical record.
The facility can explain:
- Required authorization forms
- Identity verification
- How records can be delivered
- Applicable fees
- How a personal representative may request records
Do not send complete medical records to the corporate headquarters unless HCA or the treating facility specifically instructs you to do so.
MyHealthONE Patient Portal Support
MyHealthONE provides patients with electronic access to supported healthcare information and services at participating HCA Healthcare facilities.
MyHealthONE Portal Support: 1-855-422-6625
HCA currently lists portal telephone support Monday through Saturday from 8:00 a.m. to 10:00 p.m. Central Time.
MyHealthONE can provide access to features such as:
- Clinical records
- Laboratory results
- Imaging results
- Provider reports
- Discharge summaries
- Bill payment
- Appointment services
- Pre-registration
- Proxy access for supported patients and caregivers
Use MyHealthONE for patient portal access.
MyHealthONE Proxy Access
HCA provides a process that can allow an authorized parent, guardian, caregiver, or other approved person to access certain patient information.
Proxy-access requirements vary based on the patient’s age and legal circumstances.
For assistance setting up or managing proxy access, contact MyHealthONE support at 1-855-422-6625.
HCA Healthcare Privacy and HIPAA Complaints
Privacy complaints involving medical information should normally begin with the HCA facility involved and the contact identified in that facility’s Notice of Privacy Practices.
HCA Healthcare maintains location-specific privacy notices because individual hospitals and healthcare entities may have different privacy contacts.
Use HCA’s Notice of Privacy Practices page to select the relevant location.
Privacy concerns can involve:
- Access to health records
- Incorrect disclosure of protected health information
- Patient authorization
- Medical-record corrections
- Confidential communications
- Privacy restrictions
- Electronic health information
For privacy issues specifically involving the MyHealthONE online service, HCA also maintains a separate MyHealthONE Privacy Policy.
External HIPAA Complaints
A person who believes a HIPAA-covered healthcare organization or business associate violated the HIPAA Privacy, Security, or Breach Notification Rules can review the U.S. Department of Health and Human Services Office for Civil Rights complaint process.
HIPAA complaints are different from complaints about medical judgment, bedside service, billing amounts, or general customer service.
HCA Healthcare Discrimination and Accessibility Complaints
HCA Healthcare publishes a nondiscrimination notice and facility-specific grievance information for patients who believe they were denied appropriate language assistance, accessibility services, or otherwise experienced prohibited discrimination.
Use the HCA Healthcare Nondiscrimination Notice and select the applicable facility for current grievance contacts.
Civil-rights complaints involving covered healthcare providers may also fall within the jurisdiction of the U.S. Department of Health and Human Services Office for Civil Rights.
External Patient Safety and Hospital Complaint Options
Patients should normally give the hospital an opportunity to address a complaint first unless the circumstances require immediate outside reporting.
Depending on the issue, outside complaint resources can include a state health agency, healthcare regulator, accrediting organization, or federal agency.
State Health Department or State Survey Agency
The Centers for Medicare & Medicaid Services maintains a directory of State Survey Agencies.
These agencies accept eligible concerns about the quality or safety of care at healthcare facilities subject to their oversight.
Because HCA Healthcare operates in numerous states, use the agency for the state where the hospital or facility is located.
Joint Commission Patient Safety Complaints
If the HCA Healthcare facility is accredited by The Joint Commission, patients can review its patient-safety complaint process.
Joint Commission Patient Safety Concern Phone: 1-800-994-6610
Use the Joint Commission patient-safety complaint page to determine whether the organization and concern qualify.
The Joint Commission focuses on concerns within its accreditation and patient-safety standards. It does not serve as a general billing-dispute service or determine individual malpractice claims.
Emergency Department Rights and EMTALA
Federal law provides certain rights to people who seek examination or treatment for emergency medical conditions at Medicare-participating hospital emergency departments.
Patients who believe a hospital may have violated the Emergency Medical Treatment and Labor Act can review the CMS EMTALA complaint process.
This process is intended for possible EMTALA violations, not ordinary dissatisfaction with hospital service.
About HCA Healthcare
HCA Healthcare was founded in Nashville in 1968 as Hospital Corporation of America.
The company was established by:
- Dr. Thomas Frist Sr.
- Dr. Thomas Frist Jr.
- Businessman Jack C. Massey
The founders developed a model in which hospitals could share resources, expertise, and operational support while providing care within their local communities.
HCA Healthcare has since become one of the largest healthcare delivery organizations in the United States.
As of March 31, 2026, HCA Healthcare reported:
- 189 hospitals
- Approximately 2,600 ambulatory sites of care
- Operations in 19 U.S. states and the United Kingdom
- More than 320,000 colleagues
Its sites of care include:
- Hospitals
- Physician clinics
- Ambulatory surgery centers
- Freestanding emergency rooms
- Urgent care centers
- Diagnostic and imaging facilities
- Behavioral health facilities
- Home health and hospice services
HCA Healthcare is a publicly traded company listed on the New York Stock Exchange under the ticker symbol HCA.
HCA Healthcare Facilities and Locations
Patients should use HCA Healthcare’s facility locator to identify the hospital, clinic, surgery center, emergency facility, or other site responsible for their care.
Facility pages can provide:
- Local telephone number
- Street address
- Directions
- Departments and specialties
- Patient billing contacts
- Medical-record information
- Patient grievance information
- Visiting information
- Pricing resources
Using the local facility is particularly important for time-sensitive patient care, medical records, bills, appointments, discharge questions, or complaints about a particular hospital stay.
HCA Healthcare Human Resources, Employees, and Careers
The old practice of labeling the corporate headquarters number as HCA Human Resources is inaccurate.
HCA Healthcare currently directs current and former employees with questions about employment records, payroll, W-2s, or benefits to:
HCA HR Answers: 1-844-472-6797 (844-HR-ANSWR)
Employees can also use HCA’s authorized HR resources for employment, payroll, and benefits information.
For 401(k) and certain retirement-plan questions, HCA directs current and former colleagues to BConnected at 1-800-566-4114.
HCA Healthcare Job Applications
Jobs are published through the HCA Healthcare Careers website.
For technical problems with an HCA Healthcare job application:
Application Technical Support: 1-844-422-5627, option 1
This number is for application-system technical assistance rather than general Human Resources questions.
Applicants who have a disability and require assistance completing an online application can use the accessibility assistance information published on HCA’s careers site.
Employment Verification
HCA Healthcare currently directs employment-verification requests for current and former employees to Thomas & Company:
Employment Verification: 1-615-242-8246
Employer Code: HCA747
Employees should not post payroll records, Social Security numbers, employee IDs, tax forms, medical leave information, disciplinary records, or other private employment information in a public review.
HCA Healthcare Competitors and Related Healthcare Corporate Office Pages
HCA Healthcare operates in a healthcare market that includes other investor-owned hospital operators, nonprofit health systems, specialty providers, physician groups, surgery centers, urgent care companies, and regional healthcare networks.
Related CorporateOfficeHeadquarters.com pages include:
- AdventHealth Corporate Office
- Dignity Health Corporate Office
- Ballad Health Corporate Office
- Wellstar Health System Corporate Office
- DaVita Corporate Office
For other companies based in the state, browse the Corporate Offices in Tennessee directory.
Official HCA Healthcare Resources
- HCA Healthcare Official Website
- HCA Healthcare Contact Us
- HCA Healthcare Facility Locator
- About HCA Healthcare
- HCA Healthcare History
- HCA Ethics and Compliance
- HCA Ethics Line
- Pricing and Financial Information
- Patient Financial Support
- MyHealthONE Patient Portal
- HCA Notice of Privacy Practices
- HCA Healthcare Careers
- HCA Healthcare Investor Relations
Frequently Asked Questions About HCA Healthcare Corporate Office
Where is HCA Healthcare headquarters?
HCA Healthcare is headquartered at One Park Plaza, Nashville, TN 37203.
What is the HCA Healthcare corporate office phone number?
HCA Healthcare’s principal corporate telephone number is 1-615-344-9551.
Is 615-344-9551 HCA customer service?
It is HCA Healthcare’s corporate headquarters number, not a universal patient customer-service number. Patients should normally contact the hospital or facility where they received care.
Is 615-344-9551 HCA Human Resources?
No. HCA Healthcare currently directs current or former employees with employment-record, payroll, W-2, or benefits questions to HR Answers at 1-844-472-6797.
What is the HCA HR phone number?
HCA HR Answers can be reached at 1-844-472-6797, also written as 844-HR-ANSWR.
What is the HCA Healthcare Ethics Line?
The HCA Healthcare Ethics Line is 1-800-455-1996. It is available 24 hours a day, seven days a week for ethics and compliance concerns.
How do I complain about an HCA hospital?
Begin with the hospital or facility where the care was provided and ask for its patient grievance or patient relations process. Keep documentation and request a case or grievance number. Depending on the issue, outside reporting may also be available through a state health agency, Joint Commission, CMS, or HHS Office for Civil Rights.
Does HCA Healthcare have one national patient complaint number?
HCA does not publish one universal patient complaint telephone number for every hospital. Patient complaints are normally handled at the facility level. The Ethics Line is available for possible ethics or compliance violations but is not a general bedside-service hotline.
How do I contact HCA about a hospital bill?
Visit the website for the hospital where the services were provided and locate its Bill Payment, Inquiry, or Patient Financial Resources section. Each hospital maintains its own Patient Account Services contact information.
Does HCA Healthcare offer financial assistance?
Yes. HCA Healthcare publishes Patient Financial Support programs that can include charity care, discounts, financial counseling, and other assistance for eligible uninsured or underinsured patients.
How do I get HCA medical records?
Contact the business office, Health Information Management department, or medical-records office at the facility where treatment occurred. MyHealthONE also provides electronic access to some records.
What is the MyHealthONE support number?
MyHealthONE patient portal support can be reached at 1-855-422-6625.
How do I report an HCA privacy or HIPAA concern?
Start with the privacy contact identified in the Notice of Privacy Practices for the HCA facility involved. Eligible HIPAA privacy, security, or breach-notification complaints can also be submitted to the U.S. Department of Health and Human Services Office for Civil Rights.
How do I file a patient-safety complaint against an HCA hospital?
Begin with the facility’s grievance process. For qualifying complaints, a state health department or State Survey Agency may also investigate hospital quality and safety concerns. If the facility is Joint Commission accredited, certain patient-safety concerns may be submitted to The Joint Commission.
What is the Joint Commission complaint number?
The Joint Commission accepts qualifying patient-safety concerns at 1-800-994-6610 or through its online reporting process.
What is HCA Healthcare’s job application support number?
For technical problems with an employment application, call 1-844-422-5627 and select option 1.
How do I verify employment at HCA Healthcare?
HCA currently directs employment verification to Thomas & Company at 1-615-242-8246 using employer code HCA747.
Is HCA Healthcare publicly traded?
Yes. HCA Healthcare, Inc. is publicly traded on the New York Stock Exchange under ticker symbol HCA.
What does HCA stand for?
HCA originally stood for Hospital Corporation of America. The company now operates under the name HCA Healthcare.
When was HCA Healthcare founded?
Hospital Corporation of America was founded in Nashville in 1968 by Dr. Thomas Frist Sr., Dr. Thomas Frist Jr., and Jack C. Massey.
How many hospitals does HCA Healthcare operate?
HCA Healthcare reported 189 hospitals and approximately 2,600 ambulatory sites of care in 19 states and the United Kingdom as of March 31, 2026.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides independently researched headquarters addresses, corporate phone numbers, patient-support routes, complaint guidance, and reader reviews.
For HCA Healthcare, we distinguish the Nashville headquarters from individual hospitals, Patient Account Services, medical-record departments, MyHealthONE, HCA HR Answers, the Ethics Line, careers, state regulators, and patient-safety complaint resources so readers can use the appropriate contact for their concern.
Updated September 8, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with HCA Healthcare, Inc., HCA Inc., any HCA Healthcare hospital or facility, Parallon, HealthTrust, MyHealthONE, The Joint Commission, the Centers for Medicare & Medicaid Services, or the U.S. Department of Health and Human Services.
This page is provided for informational, complaint, feedback, and review purposes and is not medical, legal, insurance, billing, privacy, or employment advice.
Hospital names, addresses, telephone numbers, billing contacts, patient grievance procedures, financial-assistance programs, medical-record procedures, HR resources, regulatory contacts, and facility ownership can change.
For urgent patient-care concerns, contact the treating facility directly. For a medical emergency, call 911 or go to the nearest emergency department.
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