Goodwill Industries International is a nonprofit organization headquartered in Rockville, Maryland. People often search for the Goodwill corporate office when they need the Goodwill headquarters address, corporate phone number, main office, donation help, store complaint guidance, employee or manager feedback, online shopping support, job training information, or a way to escalate an unresolved issue with a local Goodwill store or donation center.
Goodwill Corporate Office and Headquarters Contact Information
- Organization: Goodwill Industries International, Inc.
- Type: 501(c)(3) nonprofit organization
- Goodwill Corporate Office / Headquarters Address: 15810 Indianola Drive, Rockville, MD 20855, USA
- Goodwill Corporate Phone Number: 1-301-530-6500
- Goodwill General Information: 1-800-GOODWILL / 1-800-466-3945
- Goodwill Email: co*******@******ll.org
- Official Website: goodwill.org
- Goodwill Contact Page: Goodwill Contact Us
- Find a Local Goodwill: Goodwill Locator
The Goodwill corporate office phone number is best treated as a national headquarters or organization contact. For local store complaints, donation-center issues, donation receipts, pickup questions, pricing concerns, employment programs, or store employee feedback, the local Goodwill organization responsible for that location is usually the best first contact.
Goodwill Headquarters Address
Goodwill Industries International headquarters are located at 15810 Indianola Drive in Rockville, Maryland. This is the main address many readers search for when looking for Goodwill Industries International headquarters, Goodwill corporate office, Goodwill headquarters address, Goodwill corporate address, Goodwill HQ address, Goodwill main office, or Goodwill head office.
Goodwill operates through a network of local Goodwill organizations. That means many store-level and donation-center issues are handled locally rather than by the national headquarters. If your concern involves a specific store, outlet, donation center, pickup, manager, employee, price, receipt, or local program, use the Goodwill locator to identify the local Goodwill office responsible for that area.
Choose the Correct Goodwill Support Route
- Local store complaint: Contact the local Goodwill organization that operates the store.
- Donation receipt or donation-center issue: Contact the local Goodwill donation center or regional Goodwill headquarters.
- Pickup, furniture, or accepted-items question: Check the local Goodwill website before donating.
- Shopping, pricing, discount, return, or exchange issue: Contact the store or local Goodwill organization.
- Outlet bins or Goodwill Outlet issue: Contact the local Goodwill that operates that outlet.
- ShopGoodwill.com issue: Use the customer-service tools on ShopGoodwill.com.
- Job training or employment program: Use the local Goodwill career-services contact for your area.
- National Goodwill question: Contact Goodwill Industries International in Rockville, Maryland.
What to Have Before Contacting Goodwill Corporate Office
- Store location, city, and state
- Date and time of the visit or donation
- Receipt, donation receipt, transaction number, or order number if available
- Description of the issue, including whether it involved shopping, donating, pricing, staff conduct, cleanliness, safety, pickup, or a program
- Photos of receipts, signs, damaged items, store conditions, or donation issues when helpful
- Name of the local Goodwill organization if known
- Names or descriptions of managers or employees contacted, if appropriate
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing full addresses, phone numbers, payment information, tax records, donation receipts with personal details, employee personal information, medical information, or private program records.
How to Escalate a Goodwill Complaint
Start with the local Goodwill store, donation center, outlet, or regional Goodwill headquarters connected to the issue. Goodwill stores and donation centers are usually operated by local Goodwill organizations, so a complaint about a specific location is often handled locally.
If the local store does not respond, look up the local Goodwill organization’s headquarters, contact form, or customer-service page. Include the store location, visit date, receipt or donation details, and a clear description of what happened.
If the issue involves Goodwill Industries International itself, national programs, media, partnerships, legal correspondence, website issues, or general organization questions, contact Goodwill Industries International at 15810 Indianola Drive, Rockville, MD 20855.
Common Reasons Customers Contact Goodwill Corporate Office
- Finding the Goodwill corporate office or headquarters address
- Looking for the Goodwill headquarters phone number
- Store complaints involving pricing, discounts, policies, or employee behavior
- Donation receipt, pickup, accepted-items, or donation-center issues
- Outlet bin concerns, store cleanliness, organization, or safety complaints
- Online shopping, ShopGoodwill.com, auction, shipping, or pickup issues
- Questions about local Goodwill programs, job training, or career services
- Donation use, nonprofit status, community impact, or sustainability questions
- Difficulty getting a response from a local store or regional Goodwill office
- Media, partnership, legal, accessibility, or national organization inquiries
Donation, Receipt, and Pickup Guidance
Donation policies can vary by local Goodwill organization. Before donating furniture, electronics, mattresses, large items, fragile items, or specialty goods, check the local Goodwill website or call the donation center. Some locations may accept items that other locations do not, and some donation centers may have different hours than nearby retail stores.
If you need a donation receipt, ask for it at the time of donation. Keep the receipt with your tax records and add your own itemized list or photos when appropriate. Goodwill locations generally do not assign tax values for donors, so donors are responsible for keeping their own records.
Store Pricing, Discounts, Returns, and Local Policy Guidance
Many Goodwill complaints involve prices, discount programs, color-tag sales, senior discounts, bag policies, return rules, store organization, outlet bins, and item condition. These policies can vary by local Goodwill organization and sometimes by store format.
Before escalating, ask the local store manager for the written policy or local headquarters contact. If the issue involves a change in discounts, prices, return rules, or store conditions, include the specific store location and date of the visit.
ShopGoodwill.com and Online Shopping Guidance
ShopGoodwill.com is an online marketplace where participating Goodwill organizations list items for sale. Online purchase issues may involve a specific seller location, shipping charge, pickup schedule, item description, damage, payment, auction timing, or account access.
For ShopGoodwill.com issues, use the customer-service tools inside your ShopGoodwill account and include the item number, order number, seller location, photos, tracking information, and messages connected to the transaction.
Goodwill Reviews and Complaints
Current reader-submitted COH reviews for Goodwill include individual complaints about a Michigan store being open on Memorial Day, a Phoenix store manager and customer-service issue, high prices, discount changes, store organization, cleanliness, restroom access, outlet-bin behavior, employee conduct, and difficulty getting a corporate response.
These comments reflect individual customer experiences and may vary by local Goodwill organization, store, outlet, donation center, region, policy, employee, manager, and support route. If you leave a Goodwill review below, include the store location, city, state, issue type, contact route used, and whether your complaint involved shopping, donating, pricing, receipts, pickup, outlet bins, cleanliness, employee conduct, online shopping, or a local program. Do not post private payment, tax, address, phone, employee, donation, or program information.
About Goodwill Industries International
Goodwill Industries International is a nonprofit organization that supports a network of local Goodwill organizations. Goodwill’s model uses donated goods, thrift stores, online shopping, career services, training programs, and community partnerships to support employment and opportunity programs.
Goodwill’s national brand is widely recognized, but many day-to-day store, donation, pricing, and program decisions are handled by local Goodwill organizations. For that reason, a local Goodwill headquarters is often more useful than the national headquarters for store-specific complaints.
Competitors and Related Corporate Office Pages
Customers researching Goodwill corporate office information may also compare related nonprofit, thrift, resale, and community organization pages, including Salvation Army Corporate Office, Habitat for Humanity Corporate Office, Arc Thrift Stores Corporate Office, BBB Corporate Office, and AAA Corporate Office. These organizations may have overlapping complaint categories involving local offices, donations, receipts, stores, volunteers, programs, and customer feedback.
Related Resources
- Official Goodwill Website
- Goodwill Contact Us
- Find a Local Goodwill
- Donate Goods to Goodwill
- Shop at Goodwill Stores
- Shop Goodwill Online
- ShopGoodwill.com
- Goodwill Career Support
- Goodwill Annual Report
- Goodwill Legal and Privacy Information
- Salvation Army Corporate Office
- BBB Corporate Office
Frequently Asked Questions About Goodwill Corporate Office
Where is Goodwill headquarters?
Goodwill Industries International headquarters are located at 15810 Indianola Drive, Rockville, MD 20855.
What is Goodwill corporate office phone number?
Goodwill Industries International’s corporate phone number is commonly listed as 1-301-530-6500. Goodwill general information can also be reached through 1-800-GOODWILL / 1-800-466-3945.
How do I contact Goodwill about a local store complaint?
Use the Goodwill locator to find the local Goodwill organization responsible for the store. Store complaints, pricing issues, employee conduct, donation-center questions, and local policies are usually handled by the local Goodwill organization.
How do I contact Goodwill about a donation receipt?
Contact the local Goodwill donation center or regional Goodwill headquarters where the donation was made. Keep your donation receipt and any itemized records you created.
Is Goodwill Industries International the same as my local Goodwill store?
No. Goodwill Industries International is the national organization, while local Goodwill organizations operate stores, donation centers, outlets, job programs, and local services in their communities.
How do I contact ShopGoodwill.com?
Use the customer-service tools inside your ShopGoodwill.com account. Include the item number, order number, seller location, tracking information, photos, and messages connected to the transaction.
What should I include in a Goodwill complaint?
Include the store or donation-center location, city, state, date, time, receipt or donation details, names of contacts if appropriate, a short description of the issue, and the resolution you are requesting.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies, nonprofits, retailers, service organizations, and national brands. This page is designed to help readers identify the correct Goodwill corporate office, local Goodwill headquarters, store, donation center, online-shopping, job-training, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Goodwill Industries International, any local Goodwill organization, any Goodwill store, any Goodwill donation center, ShopGoodwill.com, or any Goodwill employee. This page is for informational purposes only. Store hours, donation policies, accepted items, discount programs, return rules, receipt procedures, online-shopping policies, local headquarters contacts, and complaint routes may change over time. For official help, use Goodwill.org, the Goodwill locator, the local Goodwill organization, ShopGoodwill.com, or the official contact route connected to your issue.
Share Your Experience
Have you contacted Goodwill corporate office, a local Goodwill headquarters, a Goodwill store, a donation center, an outlet, ShopGoodwill.com, or a career-services program about a store complaint, donation issue, pricing concern, receipt problem, pickup question, employee interaction, online order, outlet-bin issue, or customer service experience? Share your experience below. Include the store location, city, state, issue type, contact route used, and whether your complaint was resolved, but do not post private information such as full addresses, phone numbers, payment details, tax records, donation receipts with personal data, employee personal information, or private program records.