GameStop Corporate Office Headquarters, Customer Service Phone Number, Returns, Reviews & Complaints

Written by

Eric Strand

in

If an online order is missing, a refund has not appeared, a store cannot resolve a complaint, or a GameStop Pro account needs attention, begin with GameStop Guest Care or the department responsible for the transaction. The Grapevine corporate office is appropriate for company correspondence and substantial unresolved concerns, but it is not usually the fastest route for an ordinary order, return, trade-in or credit-card problem.

GameStop Corporate Office and Headquarters Information

Corporate office or Guest Care? Use Guest Care at 1-800-883-8895 for online orders, returns, refunds, digital codes, GameStop Pro accounts and unresolved store complaints. The number 1-817-424-2000 is the Grapevine headquarters number and should not be treated as the primary order-support line.
GameStop corporate office headquarters in Grapevine, Texas
GameStop Corp. is headquartered at 625 Westport Parkway in Grapevine, Texas.

Choose the Correct GameStop Support Route

  • Online order status: Use the GameStop order-search page with the order email, order number and billing ZIP code.
  • Missing, delayed, damaged or incorrect delivery: Contact Guest Care at 1-800-883-8895 or care@gamestop.com.
  • In-store purchase or employee complaint: Begin with the store manager. Use the store locator to obtain the location’s direct telephone number.
  • Return or exchange: Review the current GameStop return policy before opening, mailing or taking an item to a store.
  • Trade-in question: Check the GameStop trade-in page and confirm the final value and eligibility at a participating store.
  • GameStop Pro membership: Sign in to the GameStop account, use Guest Care or review the current Pro terms.
  • GameStop Pro Credit Card payment, balance or lost card: Contact Comenity Capital Bank at 1-855-497-8168.
  • Investor or media question: Use GameStop Investor Relations rather than Guest Care.
  • Employment inquiry: Use the official GameStop careers website rather than labeling the headquarters number as Human Resources.

What to Have Before Contacting GameStop

Prepare the information that applies to the order, store, membership, return or product problem:

  • GameStop order number and order email address
  • Billing ZIP code used with an online order
  • Purchase date, store location and receipt
  • Product name, condition, model and serial number when relevant
  • Tracking number and current carrier status
  • Photos of damaged packaging, an incorrect item or a defective product
  • GameStop Pro account email and approximate renewal date
  • Gift-card or digital-code receipt without disclosing the complete code
  • Trade-in receipt or quoted trade value
  • Product Replacement Plan receipt and coverage term
  • Names or departments previously contacted
  • Previous Guest Care case number
  • A concise description of the requested resolution

Ask for a case or reference number and retain receipts, emails, tracking details, return labels and representative instructions until the matter is resolved.

How to Escalate a GameStop Complaint

  1. Start with the responsible store or support channel. Contact the store manager for an in-store transaction or Guest Care for an online order, account, digital-code or membership problem.
  2. Provide the identifying information privately. Give GameStop the order number, store location, purchase date, product and requested resolution through an official support channel.
  3. Request a case number. Record the date, representative, department, promised action and expected response date.
  4. Follow up in writing. Email care@gamestop.com with a concise timeline and attach redacted copies rather than original documents.
  5. Request management review. Ask for a store manager, Guest Care supervisor or another department with authority over the issue.
  6. Use written corporate correspondence when necessary. An unresolved complaint may be sent to GameStop, Attn: Guest Care, 625 Westport Parkway, Grapevine, TX 76051.
Keep separate companies separate: A shipping carrier may control delivery scans, a console manufacturer may control warranty repairs, and Comenity Capital Bank services the GameStop Pro Credit Card. GameStop Guest Care may help identify the correct route but cannot necessarily change another company’s account, shipping, warranty or credit decision.

GameStop Online Orders and Missing Deliveries

Check the GameStop order-search page before contacting support. Save screenshots of the order status, carrier tracking and delivery scan when an item is delayed or marked delivered but cannot be found.

GameStop’s current policy states that claims for orders lost in transit or marked delivered but not received must be submitted within 60 days of the shipment date. Report the problem promptly and provide the order and tracking numbers privately through Guest Care.

If a package is marked delivered, check with household members, neighbors, building management, a mailroom and the carrier. These checks do not prevent the customer from reporting the problem to GameStop within the applicable period.

GameStop Returns, Refunds and Exchanges

Return eligibility depends on the product, condition, purchase channel, proof of purchase and customer membership. Current general rules include:

  • Unopened new products: Generally returnable within 15 days.
  • Special or collector editions: Generally returnable within seven days.
  • Pre-owned products: Generally eligible for a full refund within seven days.
  • PCs, PC components, laptops, televisions and monitors: Generally returnable within seven days.
  • Opened new products: Generally not returnable, although qualifying defective products may be eligible for an identical exchange.
  • Online purchases: Many can be returned to a store, but product and value restrictions apply.
  • In-store purchases: Must generally be returned to a store.

Trading cards, digital products, graded cards, clearance merchandise and other identified categories may be final sale. Return windows, fees and exclusions can change, so check the current policy for the exact product before relying on a summary.

Keep the return receipt, shipping record or refund confirmation. Monitor the original payment method until a promised refund appears.

GameStop Pro Membership and Auto-Renewal

Questions about GameStop Pro membership benefits, account information, renewal settings and qualifying rewards should begin with the GameStop account or Guest Care.

GameStop’s current terms allow members to manage or cancel auto-renewal through their online account, by emailing care@gamestop.com, or by calling 1-800-883-8895. The company instructs members to submit cancellation at least five days before the membership anniversary.

Do not send complete payment-card information by email. Save the cancellation confirmation and verify the renewal setting before the next anniversary date.

GameStop Pro Credit Card Support

The GameStop Pro Credit Card is issued and serviced by Comenity Capital Bank, a Bread Financial company.

Contact Comenity for card payments, balances, statements, fees, lost or stolen cards, replacement cards, credit limits and credit-account access. Contact GameStop Guest Care when the issue involves connecting the card to a GameStop account or receiving an eligible GameStop benefit.

GameStop Trade-In and Product Warranty Questions

GameStop accepts selected games, consoles, controllers, headsets, smartphones, tablets, storage devices and other products through participating stores. An online estimate is not a guaranteed final offer. The store evaluates the item’s condition, eligibility, required components and available cash or store-credit value.

GameStop states that completed trades are final. Before trading a device, back up needed information, sign out of personal accounts, remove saved payment information, disable locks when instructed and erase personal data using the manufacturer’s recommended process.

For product defects, determine whether the issue is governed by GameStop’s return window, a Product Replacement Plan or the manufacturer’s warranty. Nintendo, Sony, Microsoft and other manufacturers may control repairs after the retailer’s return or exchange period ends.

GameStop Reviews and Complaints

Five reader reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated. They were dated between December 16, 2023 and April 2, 2025.

The reviews describe problems involving orders that were not shipped or received, delayed refunds, an incorrect account email that prevented delivery of a digital code, long telephone waits, unanswered emails, a local-store interaction and confusion over the edition of a preordered game.

These are individual reader reports and not independently verified findings about every GameStop store or transaction. No aggregate rating has been calculated because consistent individual star ratings are not displayed with the currently visible reviews.

The related GameStop Customer Service page currently has no published reader reviews, so its review record should not be combined with the five COH submissions.

About GameStop Corp.

GameStop Corp. is a publicly traded specialty retailer headquartered in Grapevine, Texas. Its common stock trades on the New York Stock Exchange under the symbol GME. Ryan Cohen serves as chairman and chief executive officer.

GameStop sells new and pre-owned video games, consoles, accessories, trading cards, collectibles, toys, apparel and related products through stores and GameStop.com. The company also operates trade-in, GameStop Pro membership, product-protection and card-grading services.

GameStop competes with large retailers, online marketplaces, local game stores, gaming-hardware sellers and digital distribution services. Digital game stores operated by Nintendo, Sony, Microsoft, Valve and publishers compete directly with physical game sales.

GameStop Competitors and Related Corporate Offices

Official GameStop Resources

Frequently Asked Questions

Where is GameStop’s corporate headquarters?

GameStop headquarters is located at 625 Westport Parkway, Grapevine, TX 76051.

What is the GameStop corporate-office phone number?

The verified GameStop headquarters number is 1-817-424-2000.

What is the GameStop customer-service number?

GameStop Guest Care can be reached at 1-800-883-8895.

What is GameStop’s customer-service email?

Email Guest Care at care@gamestop.com. Do not email passwords, complete card numbers, security codes or gift-card codes.

How do I complain about a GameStop store?

Begin with the store manager. If the store does not resolve the concern, contact Guest Care with the store address, visit date, receipt information, prior response and requested resolution.

How do I track a GameStop order?

Use the GameStop order-search page with the order email, order number and billing ZIP code.

Who handles the GameStop Pro Credit Card?

Comenity Capital Bank handles card payments, statements, balances, lost cards and credit-account servicing at 1-855-497-8168.

Can I reverse a completed GameStop trade-in?

GameStop states that completed trades are final. Confirm the item’s final value and remove personal data before completing the transaction.

Does GameStop publish a general Human Resources number?

A separate current public general Human Resources number was not verified. Job seekers should use GameStop’s official careers site, while current employees should use authorized internal HR channels.

Can I visit GameStop headquarters to file a complaint?

GameStop does not identify its Grapevine headquarters as a public walk-in complaint center. Contact Guest Care or write to the company before attempting to visit the corporate office.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has independently published corporate addresses, phone numbers and customer-feedback resources since 2004. For this update, we reviewed GameStop’s current headquarters, corporate and Guest Care numbers, email support, official Help Center, return policy, trade-in information, Pro membership routes, credit-card servicer, investor contacts, existing image, related internal links and the reader reviews currently displayed on this page.

CorporateOfficeHeadquarters.com is independent and is not affiliated with GameStop Corp., a GameStop store, Comenity Capital Bank, Bread Financial, a console manufacturer, shipping carrier or product-protection provider.

Page Update Note

This GameStop corporate-office page was substantially revised on August 29, 2026. The update verified the Grapevine headquarters address, corporate number, Guest Care phone and email; removed an unverified fax number; separated corporate, consumer, store, investor and credit-card contacts; added order, return, refund, trade-in, Pro membership, warranty and complaint guidance; added the updated GameStop Customer Service Numbers resource; reviewed the five visible COH submissions; improved the existing image caption and alt text; and added relevant corporate-office links with an emphasis on lower-internal-link pages.

Disclaimer

This page is provided for general corporate-office, retail, product-support and customer-feedback information. CorporateOfficeHeadquarters.com does not represent GameStop Corp., GameStop Guest Care, any GameStop store, Comenity Capital Bank, Bread Financial, Nintendo, Sony, Microsoft, a product manufacturer, carrier or warranty administrator.

Addresses, telephone numbers, executives, store locations, product offerings, return periods, shipping fees, Pro benefits, trade values, card servicing and support procedures can change. Verify time-sensitive information through GameStop or the company responsible for the applicable account or product.

Share Your GameStop Experience

Readers may share a firsthand GameStop experience below. Helpful reviews identify whether the issue involved GameStop.com, a particular store, an order, delivery, refund, return, trade-in, digital code, GameStop Pro membership, product plan or corporate contact. Include the approximate date, general location, support route used, response time and whether the issue was resolved.

Privacy and moderation notice: Do not publish complete order, tracking, gift-card, digital-code, membership, credit-card or bank information. Remove passwords, verification codes, security codes, home addresses, personal telephone numbers, product serial numbers and private employee information. Unsupported accusations, threats, doxxing, discriminatory remarks, spam and confidential records may be edited, withheld or removed.
1.6
1.6 out of 5 stars (based on 7 reviews)
ExcellentVery goodAveragePoorTerrible


GameStop Disappointing Online Order Experience

April 2, 2025

GameStop, Online order not shipped! Ordered several items from GameStop.com on May 23, received USPS tracking, on the 24th for the items coming from the Pittsfield, MA store. It’s been nine days and no movement, not even a p/u (pre-shipment label) from the Pittsfield, MA store. Contacted the store on 29th for status, store was asking me to come pick up the items due to managerial changes, reorganizing the store (lame excuses); hard to do, since I live in Virginia. Store associate said they would ship out the items first thing Monday the 31st. Here it is, the 2nd of April and still no movement and the store will not answer the phone. Sent two emails to customer service for assistance, not a single response back. Made multiple calls, left call back number….it’s been over an hour with no response. Horrible Horrible customer service!!!!

T

Game Stop Frustrating Account Issues

March 12, 2025

Game Stop, Account issues. I have called several times & have written at least 3 emails. The email address listed on my account is incorrect. I recently bought a Metaquest Gift Card online from Gamestop & because my email address is incorrect, I am not getting the code to use the card. This happened on another order too, but I was able to get the code from customer service. Therefore, if I make any orders, I will have to contact customer service to get any codes. This is not acceptable as I am on hold for too long & I don’t get a call back when I request one. I called the corporate office & it goes straight to customer service. I don’t know why it’s so hard to Change My Email Address?

A K

GameStop Granite Falls NC Terrible Experience

January 28, 2025

GameStop, Would give you a zero rating if allowed. Stopped into a GameStop in Granite Falls N.C in Dec. of 24 and. I bought a Nintendo game and some games for Christmas for my grandchildren. At the time, the employee who sold me the unit told me he was going to order me, via the Gamestop website, Madden’s Football game. I never received it at all and a month had gone by. I was told by the very courteous young man if I did not receive the game in the mail to return and he would follow through and check it out, and take care of the matter. I returned on Jan 27 to tell him I had not received the game. The original salesperson was not there. I spoke to another young lady(told me she was the manger) who was not interested at all in my situation, was rude, discourteous, and definitely had a defensive and antagonistic attitude. When trying to discuss the fact that I did not receive the game as promised and could she check it out, the response was like night and day compared to my original salesperson. I endeavored to explain my concern and she was increasingly dismissive and rude, kept interrupting me. As a retired 30 yr retail sales person/mgr with a college degree I tried to offer some advice on customer relations and the importance of a customer who actually walks through the door and has a concern. She basically told me to walk back out the door. I also told her that statically one dissatisfied customer would tell on average 10 other people about their negative experience. She responded that she actually didn’t care how many people I told and go-ahead. I endeavored very politely to question her about her attitude and demeaner and response as a representative of Gamestop and she was completely dismissive and rude. I am 71 yrs old with a lot of experience in the business world and if this is the best GameStop can do then God help them. Absolutely no respect for her elders, no interpersonal communication ability, and absolutely no desire to represent her employer in a professional manner. If I had been her superior I would have fired her on the spot and never provided a positive referral to any other employer. Subsequently I canceled my membership to Gamestop, will be sure to tell more than 10 people about my experience, and never set foot in the local stores again, nor will I purchase anything online from this company. BTW I called customer service about my original concern and (no fault of the representative) could not understand her because of her strong accent.

D A

GameStop Customer Service

January 24, 2024

Dishonest business practices!

My product was never delivered. My refund claim was approved according to 4 different customer service reps on 1/10/24. I have been told 4 different dates when my refund would be deposited into my account ( the latest being in 2 hours! ) Not quite as that is long passed

C S

Gamestop Bait and Switch – Avatar: Frontiers of Pandora Ultimate Edition for the PS5

December 16, 2023

Gs order number 395823 On November 21st, 2023, I visited the GameStop located in Roswell, NM to pre-order the Ultimate Edition of Avatar for the PS5. However, I was not informed that GameStop only had two editions, the regular and gold editions. If I had known that the Avatar: Frontiers of Pandora Ultimate Edition for the PS5 was unavailable, I would not have pre-ordered the game. Unfortunately, I did not find out until December 10th, 2023. The pre-tax amount for the Ultimate Edition is $129.99. I believe this is a form of bait-and-switch and a poor business practice. I have included the receipts for this order. What actions will you take to correct this situation, unless you want to lose a long-time customer?






K G