Forever 21 no longer operates from its former Los Angeles corporate headquarters in the same form described by older directories. The former U.S. store operator entered Chapter 11 and closed its U.S. physical-store business in 2025, while the Forever 21 brand continues through Authentic Brands Group, a new U.S. online operator, wholesale partners, and international licensees.
Forever 21 Corporate Office and Headquarters Status
- Brand: Forever 21
- Former U.S. operating company: F21 OpCo, LLC
- Former Forever 21 headquarters: 3880 North Mission Road, Los Angeles, CA 90031
- Former Los Angeles corporate number: 1-213-741-5100
- Current brand owner: Authentic Brands Group
- Current U.S. e-commerce operator: Unique Brands
- Current online Customer Support: 1-888-684-5375
- Current online support email: su*****@*******21.com
- Official shopping website: Forever21.com
- Former operator’s bankruptcy case: F21 OpCo case information
The former address at 3880 North Mission Road was associated with Forever 21’s former U.S. retail and administrative operation. It should now be treated as historical information rather than an active Forever 21 corporate office.
The former headquarters is not a current retail store, public complaint office, merchandise-return center, online-order warehouse, gift-card service center, Human Resources office, or walk-in Customer Service location. Do not mail returns, payments, employment records, gift cards, legal documents, or sensitive personal information there unless an authorized party provides current written instructions.
Is 3880 North Mission Road Still Forever 21 Headquarters?
No. The Los Angeles address remains historically associated with Forever 21, but it is not the current headquarters for the brand’s new U.S. e-commerce operation.
Forever 21’s former U.S. operating company, F21 OpCo, LLC, filed Chapter 11 in March 2025 and wound down its physical U.S. retail operation. Older pages may continue to display the address and 1-213-741-5100, but neither should be presented as a verified current route for online orders, returns, store complaints, Human Resources, or gift-card help.
Who Owns Forever 21?
Authentic Brands Group owns the Forever 21 brand and intellectual property. Authentic operates as a brand-management and licensing company that works with separate partners to manufacture, distribute, sell, and support products.
Authentic’s current New York office is:
Authentic Brands Group
1411 Broadway, 21st Floor
New York, NY 10018
Authentic publishes co*******@*******ic.com for partnerships and general corporate information. Authentic is not the ordinary first contact for a Forever21.com order, return, shipment, refund, or website account.
Who Operates Forever21.com?
Unique Brands operates Forever 21’s current U.S. e-commerce business and men’s wholesale program. The current Forever21.com website also displays Brands Online, LLC in its copyright notice.
Unique Brands lists its office as:
Unique Brands
121 West 36th Street, Suite 411
New York, NY 10018
Unique Brands publishes 1-212-382-0000, extension 520, as a corporate contact. That number is not presented as the normal Forever21.com order-support line and should not be used in place of current online Customer Support.
Forever 21’s current U.S. operating-partner structure also includes:
- Unique Brands: U.S. e-commerce and men’s wholesale
- Mark Edwards Apparel: U.S. women’s wholesale
- Kidz Concepts: U.S. children’s apparel
- International licensees: Country- and region-specific stores and operations outside the United States
These companies perform different functions. A wholesale apparel partner, brand owner, international licensee, and U.S. online retailer should not be treated as one interchangeable Customer Service department.
Forever 21 U.S. Store Closures and Current Operating Status
Forever 21’s former U.S. store operator closed its physical U.S. retail business following its 2025 Chapter 11 filing. The closing of that operator did not eliminate the Forever 21 trademark or every Forever 21 business worldwide.
The brand currently continues through:
- Forever21.com in the United States
- U.S. wholesale partners
- International stores operated by regional licensees
- International websites and distribution arrangements
- Possible future retail partnerships announced by the brand owner
No current nationwide Forever 21-operated U.S. store chain or replacement U.S. store headquarters was verified for this update. Consumers should not rely on old store-locator listings or travel to a former location without independently confirming that it is open.
Current Forever 21 Online Customer Support
For a current purchase made through Forever21.com, use the current online Customer Support system:
- U.S. support telephone: 1-888-684-5375
- Support email: su*****@*******21.com
- Published hours: Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time
- Weekend availability: Telephone and staffed support are closed on weekends and selected U.S. holidays
- Help Center: Forever 21 Help Center
- Contact form: Contact Forever 21
- Return Center: Start or review a return
The older 1-888-494-3837 number appears on a bankruptcy-era notice but is not the telephone number displayed by the current Help Center. Current online customers should use 1-888-684-5375.
Forever 21 Return and Refund Policy
The current Forever21.com policy generally permits qualifying merchandise to be returned within 30 days after receipt.
Important current terms include:
- A $9.99 return-shipping fee generally applies.
- Original shipping charges are generally not refunded.
- Products must normally be unworn, undamaged, unwashed, and in resalable condition with original tags and packaging.
- Direct exchanges are not currently offered.
- A different size or color normally requires a new order and a separate return of the original item.
- Final-sale and clearance merchandise is not returnable.
- Personalized, monogrammed, altered, intimate, assembled, perishable, and certain other products may be excluded.
- Return fees may be waived when an incorrect, damaged, or defective product was shipped.
Review the complete current Forever 21 return policy before mailing an item.
Do not mail a current online return to the former Los Angeles headquarters, Authentic Brands Group, or Unique Brands’ corporate office. Use the return authorization and shipping label supplied through the official Return Center.
Returns, Gift Cards and Rewards Issued Before May 1, 2025
The current Forever21.com return policy states that returns, gift cards, store credits, and rewards issued before May 1, 2025 are not accepted on the current website following the ownership and operating transition.
This distinction may affect:
- Gift cards purchased from the former U.S. store operator
- Store credits issued during the former retail operation
- Rewards connected with an older account
- Returns involving merchandise purchased before the transition
- Claims involving a closed physical store
Current online Customer Support may be able to explain the new website’s policy, but it should not be assumed to have accepted every debt or obligation of F21 OpCo, LLC.
A person seeking information about a claim against the former operator should review the official bankruptcy case website. Filing a claim or contacting the case administrator does not guarantee payment, reimbursement, or acceptance of an expired gift card.
Forever 21 Bankruptcy Case Information
The former U.S. operating companies filed Chapter 11 cases in the U.S. Bankruptcy Court for the District of Delaware. The cases include:
- F21 OpCo, LLC
- F21 Puerto Rico, LLC
- F21 GiftCo Management, LLC
- Case-information website: Verita Global Forever 21 case page
- Case-information telephone: 1-866-480-0830
The case administrator is not ordinary Forever21.com Customer Support. It is the more appropriate source for court documents, claim notices, deadlines, creditor information, and questions tied to the former U.S. operating companies.
Do not send bankruptcy claims, employment records, tax documents, landlord records, vendor invoices, or legal correspondence to 3880 North Mission Road unless a court filing or authorized professional provides current service instructions.
Current Online Order Problems
For an order placed through the current Forever21.com website:
- Locate the current order-confirmation email.
- Confirm the email address and shipping address used at checkout.
- Review tracking information through the account or order-status link.
- Check the carrier’s current delivery status.
- Photograph damaged packaging, incorrect items, or product defects.
- Contact current support at 1-888-684-5375, by live chat, or at su*****@*******21.com.
- Provide the order number and item information through the secure official contact channel.
- Request written confirmation of a refund, replacement, return authorization, or carrier investigation.
Do not publish a full order number, shipping address, account password, payment-card number, tracking label, or private correspondence in a public comment.
Unauthorized or Unrecognized Forever 21 Charges
First confirm whether the charge relates to:
- A recent Forever21.com purchase
- A transaction made by another authorized cardholder
- A pending authorization rather than a completed charge
- A split shipment or separately billed item
- A return, refund, or replacement order
Contact current online support when the transaction appears connected with the current website. Contact the card issuer promptly when the charge remains unrecognized or appears unauthorized.
Do not email or post a complete payment-card number, bank account number, security code, password, or identity document.
Forever 21 Human Resources and Employment Questions
No current public Forever 21 Human Resources telephone number was verified. The former Los Angeles corporate telephone number should not be labeled as a current HR number.
The correct route depends on the employer and time period:
- Former F21 OpCo employee or applicant: Employment, wage, benefit, tax, or claim issues may involve the former employer and bankruptcy process.
- Current U.S. online operation: Employment may be through Unique Brands or another service provider.
- Wholesale apparel role: Employment may be through Mark Edwards Apparel, Kidz Concepts, or another partner.
- International store employment: Contact the country-specific licensee or local operator.
The current Forever 21 contact form includes an Employee Inquiries category, but it should not be assumed to replace formal payroll, benefit, tax, bankruptcy, employment-verification, or legal processes.
Do not publish Social Security numbers, employee identification numbers, tax forms, wage records, medical information, private manager information, or confidential workplace documents in the comments.
Forever 21 Leadership
No current standalone Forever 21 chief executive was verified for the new partner-operated structure. Older references to executives of the former U.S. store operator should not be presented as current leadership of Forever21.com.
At the brand-owner level:
- Jamie Salter: Founder and Executive Chairman of Authentic Brands Group
- Matt Maddox: President and Chief Executive Officer of Authentic Brands Group
Operational responsibilities for Forever 21 products and sales are divided among Authentic and its e-commerce, wholesale, children’s apparel, and international licensing partners.
International Forever 21 Stores
Forever 21 stores outside the United States may continue through separate regional licensees. Their ownership, operating company, policies, support contacts, currencies, gift cards, return rights, and employment systems may differ from those of Forever21.com in the United States.
Before contacting a U.S. operator about an international transaction, identify:
- The country where the purchase occurred
- The website or store shown on the receipt
- The legal seller or licensee
- The currency and payment processor
- The country-specific return policy
- The local Customer Service contact
Authentic’s ownership of the trademark does not mean that the U.S. online support team processes every international refund, store complaint, or employment concern.
How to Escalate a Forever 21 Complaint
- Identify the transaction: Determine whether it involves the current Forever21.com website, the former U.S. store operator, an international store, or a wholesale retail partner.
- Gather documents: Keep the current order confirmation, receipt, photographs, return tracking, gift-card records, and prior communications.
- Use current online support: Call 1-888-684-5375, email su*****@*******21.com, or use chat for a current Forever21.com transaction.
- Use the official Return Center: Obtain authorization and the correct shipping label before sending merchandise.
- Request written documentation: Keep case numbers, refund confirmations, tracking records, and promised response dates.
- Use the bankruptcy case route when appropriate: Claims involving F21 OpCo, closed U.S. stores, older gift cards, former employees, landlords, or vendors may require the Verita Global case site.
- Contact the correct international licensee: A purchase outside the United States normally follows the applicable country’s system.
- Contact the card issuer when necessary: An issuer may review an unresolved posted billing error or unauthorized transaction.
- Use consumer-protection resources appropriately: A government agency may accept a documented complaint but does not replace the retailer’s return procedure or a bankruptcy claim.
Forever 21 Competitors
Consumers comparing current fast-fashion, online apparel, and trend-focused retailers may also research:
Zara and H&M are separate companies. They are not Forever 21 owners, online support departments, bankruptcy administrators, or licensing partners.
Official Forever 21 and Related Resources
- Current Forever21.com website
- Current Forever 21 Help Center
- Current contact form
- Forever 21 Return Center
- Current return policy
- Current Forever 21 FAQs
- F21 OpCo bankruptcy case information
- Authentic Brands Group
- Unique Brands
Frequently Asked Questions
Where is Forever 21 headquarters?
Forever 21’s former U.S. corporate headquarters was at 3880 North Mission Road in Los Angeles. That address is now historical and should not be treated as the current headquarters for Forever21.com.
Is 3880 North Mission Road still Forever 21’s corporate office?
No. The former U.S. operating company entered Chapter 11 and closed its physical U.S. retail operation in 2025. The current U.S. online business is operated through a different partner structure.
What is the current Forever 21 corporate phone number?
No single current standalone Forever 21 corporate switchboard equivalent to the former Los Angeles office was verified. The old 1-213-741-5100 number should be treated as historical.
What is the current Forever 21 online support number?
The current Forever 21 Help Center publishes 1-888-684-5375. Published hours are Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time.
What is Forever 21’s current email address?
Current online-order support is available at su*****@*******21.com. Sensitive payment and identity information should not be sent by unsecured email.
Who currently owns Forever 21?
Authentic Brands Group owns the Forever 21 brand and intellectual property.
Who operates Forever21.com?
Authentic identifies Unique Brands as Forever 21’s U.S. e-commerce operator. The current site footer also identifies Brands Online, LLC.
Are there still Forever 21 stores in the United States?
The former U.S. physical-store business closed following the 2025 bankruptcy. No current nationwide replacement chain of U.S. Forever 21-operated stores was verified for this update.
Are international Forever 21 stores closed?
Not necessarily. International stores may operate through separate country-specific licensees and were not part of the former U.S. operator’s Chapter 11 case.
Can I return merchandise to the former Los Angeles headquarters?
No. Use the official Forever21.com Return Center for an eligible current online purchase. Do not mail merchandise to 3880 North Mission Road.
Can I use an old Forever 21 gift card online?
The current website states that gift cards, store credits, rewards, and returns issued before May 1, 2025 are not accepted on the current site.
How do I ask about the Forever 21 bankruptcy?
Use the Verita Global case website or call 1-866-480-0830 for case information involving F21 OpCo and the other debtor entities.
What is the Forever 21 HR phone number?
No current public general HR telephone number was verified. The former Los Angeles corporate number should not be labeled as current Human Resources.
Who is the current Forever 21 CEO?
No current standalone Forever 21 chief executive was verified under the new partner-operated structure. Authentic Brands Group owns the brand, and separate partners manage e-commerce and wholesale categories.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Forever 21’s former Los Angeles headquarters, current operating status, 2025 Chapter 11 case, U.S. store closure, brand ownership, current U.S. e-commerce operator, wholesale-partner structure, Authentic leadership, current online Customer Support, return policy, gift-card transition, bankruptcy resources, international-licensee distinctions, historical headquarters photographs, QueryHunter search data, and the live review section.
We distinguish the former F21 OpCo retail business from Authentic Brands Group, Unique Brands, Brands Online, current Forever21.com transactions, wholesale partners, international licensees, former stores, and the bankruptcy administrator.
CorporateOfficeHeadquarters.com is independent and is not affiliated with Forever 21, F21 OpCo, Authentic Brands Group, Unique Brands, Brands Online, Mark Edwards Apparel, Kidz Concepts, Verita Global, any international licensee, payment provider, carrier, retailer, or government agency.
Page Update Note
This page was substantially revised on July 27, 2026. The update reclassified 3880 North Mission Road as Forever 21’s former Los Angeles headquarters; clarified that the former U.S. store operator filed Chapter 11 and closed its U.S. physical-store business; removed the incorrect description of F21 OpCo as the current parent company; labeled the former corporate number as historical; replaced the outdated Customer Service number with current Forever21.com telephone, email, chat, and support hours; identified Authentic Brands Group as brand owner; added Unique Brands as the current U.S. e-commerce operator; explained the current wholesale and international licensing structure; added current return, refund, gift-card, and pre-May 2025 transaction guidance; added bankruptcy case information; removed the unsupported HR label; clarified that no standalone current Forever 21 CEO or U.S. store headquarters was verified; retained both existing images as historical photographs; reviewed the live page and confirmed that no reader reviews are currently visible; narrowed competitor links; and added headquarters-focused FAQs, complaint escalation, privacy warnings, and official resources.
Disclaimer
This page is provided for general corporate-office, historical, retail, bankruptcy, contact, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Forever 21, F21 OpCo, Authentic Brands Group, Unique Brands, Brands Online, any wholesale partner, international licensee, former store, bankruptcy estate, claims administrator, card issuer, delivery company, or government agency.
Addresses, telephone numbers, operators, licensees, website ownership, support hours, return policies, claim deadlines, gift-card treatment, and future store plans may change. Verify current information through the official website, applicable operating partner, case administrator, or qualified professional.
Nothing on this page is legal, bankruptcy, financial, tax, employment, consumer-rights, credit-card, or investment advice. Bankruptcy claims, wage matters, leases, vendor debts, gift-card claims, and legal service questions may require review of court records and advice from a qualified professional.
Share Your Experience
Readers may share a firsthand Forever 21 experience in the comments. Helpful submissions identify whether the issue involved the former Los Angeles headquarters, a closed U.S. store, a current Forever21.com order, a return, gift card, refund, bankruptcy claim, international store, employment matter, or another operating partner; the contact route used; the approximate response time; and whether the matter was resolved.
Do not publish full order numbers, gift-card numbers or PINs, bankruptcy claim numbers, payment-card or bank information, account passwords, verification codes, home addresses, shipping labels, Social Security numbers, tax forms, payroll records, employment files, private telephone numbers, personal email addresses, children’s information, confidential court documents, or private employee details.
Do not identify individual employees unnecessarily or publish unsupported allegations that an identifiable person or company committed theft, fraud, discrimination, a bankruptcy crime, or other wrongdoing. Describe firsthand events and the requested resolution without presenting an unverified legal conclusion as established fact.
Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential records, private employee information, and sensitive financial or personal information may be edited, withheld, or removed.