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  • Reach Out To Embassy Suites Corporate Office – Complaints

Reach Out To Embassy Suites Corporate Office – Complaints 

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Embassy Suites Corporate Office in the United States is headquartered in McLean, Virginia. Below are comprehensive details about Embassy Suites, including their address, contact numbers, and a brief overview of the company.

How To Contact Embassy Suites by Hilton Corporate Office Headquarters

Embassy Suites Headquarters: Overview

Embassy Suites Corporate Office

Maps and Directions To Embassy Suites Corporate Headquarters

A Snapshot of Embassy Suites by Hilton’s History

Embassy Suites by Hilton, part of the Hilton Worldwide portfolio, is known for its upscale all-suite hotels. Since its establishment, Embassy Suites has provided guests with spacious and comfortable accommodations, often featuring separate living areas, bedrooms, and wet bars, appealing to both business and leisure travelers.

The Hospitality Industry and Embassy Suites by Hilton’s Position

In the hospitality sector, Embassy Suites competes with other upscale hotel brands like Marriott, Hyatt, and InterContinental. Embassy Suites is renowned for its spacious suites, free made-to-order breakfast, and evening reception offerings, setting it apart in the full-service hotel category. Embassy Suites faces competition for the travel dollar from Great Wolf Lodge, IHG, and Choice Hotels.

Embassy Suites by Hilton’s Commitment to Guest Satisfaction

Embassy Suites by Hilton is committed to ensuring a pleasant stay for its guests. The brand focuses on providing value-added amenities, such as complimentary breakfast and evening receptions, and prides itself on offering excellent customer service in a relaxed and inviting atmosphere.

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Disclaimer:

CorporateOfficeHeadquarters.com is not affiliated with Embassy Suites by Hilton or Hilton Worldwide. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Embassy Suites Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Embassy Suites’ accommodations, amenities, and services. Your feedback helps others understand the company’s operations and commitment to providing high-quality hospitality and guest satisfaction.

Not up to what we are accustomed to Embassy Suites

Rated 3.0 out of 5
December 28, 2023

We have used Embassy Suites many times. We are also Hilton Diamond status. We checked into the Embassy Suites Myrtle Beach for our 41st anniversary on December 26th. All the personnel were very nice. First, although clean, the carpet was worn and old. Second, I was shocked when I went in the women’s restroom in the lobby to see the toilet propped up with a Jack. Third, the buffet breakfast this morning was lukewarm/cold.

Gary and LaRee Jones

Palm Beach Fl. Embassy Suites The absolute worst hotel!

Rated 1.0 out of 5
October 5, 2023

I would give them a 0 because our room was deplorable!! The bathroom was in total disrepair. The bathtub/ shower leaked all over the floor. The customer service upon arrival was absent. There were no carts to unload our baggage with and I was told “Sorry there are none available at this time.” I had to go to all of the floors looking for one. Finally, we had to just make several trips to take our things to the room without a cart. But did see two small carts in the parking garage. So apparently they don’t go get them from there. I reserved a room with two beds and a sleeper sofa. Both beds were pushed to the wall on one side. So you would have to climb over the other person to get in and out of the bed. I was told, “That’s the way our rooms are.” I just called to find out what time breakfast was and was told 6 a.m. to 8 a.m. In every other embassy suite I have stayed at, breakfast is available from 6-9:30. And to top it off, the AC is not working.

Judy Socha Meek

For Embassy Corporate Office - Poor cleaning in your rooms - Photos Attached

Rated 2.0 out of 5
August 20, 2023

I stayed at the embassy from August 15 to August 18. The hotel room appeared clean until both I and my daughter noticed a strange smell coming from the couch at first we weren’t sure but the smell began to grow stronger it smelled like spoiled Milk or worse. Also when my daughter was laying on the couch before noticing the smell, she noticed that the pillow on the couch had stains. It was a hard substance that looked like dry, baby food or tomato sauce., I requested room service to clean the room but I was informed that it was too late to request cleaning for the same day and they would only be able to change the trash and put fresh towels. I took both pillows that were on the couch and put them on the floor so that the cleaning lady would notice. I also put them in a spot that I would be able to tell if they were touched when we return to our room after dinner, we noticed that both of the pillows were still on the floor the one with the stain on it was still laying face up in the same position. I had left it so that the spot would be visible. I went downstairs to inform the front desk that the couch had a smell and that the pillows had stains on them. She took my room number down, did not offer to change my room or ask for any additional accommodations, and when I return back to the room, I noticed that nothing had been done. It was very challenging to sleep in the same room that night, knowing that Cleaning was not up to standard so I worried about what me and my daughter were sleeping on in the bed. We slept on top of the sheets and lucky we also travel with a small blanket which she was able to use for the night I left the hotel early the next day because I could no longer stay in the room, I have very sensitive skin issues. Which causes me to break out in hives. It was not a very fun drive home itching during the 6-hour trip. I was very disappointed.

Kristina coleman

Embassy Suites Albuquerque NM No Hot Water

Rated 2.0 out of 5
January 27, 2024

NO HOT WATER!

Checked in at Albuquerque, NM Embassy Suites on 1/21/24. At no time did we have hot water. I am sure they knew at the time of our check-in but we were not informed. After our stay at checkout, (1/22/24) we were told by the front desk that they were “sorry bout that” and then on to another customer ignoring us. We left a negative rating on our phone after checkout and were told that someone was going to be in touch with us. No such luck. After paying $200 for a room we expected more. I plan to rate the hotel on every site I can for years to come until someone actually calls me.

Michael R Stapleton

Embassy Suites Front desk Needs Several Inservices

Rated 3.0 out of 5
December 7, 2023

My stays was at Embassy Suites/Ft. Lauderdale – 17th Street. My husband arrived prior to my arrival and ask for our room. 2 women at the front desk had an all out discussion with him and continued well after he left about how the room had NOT been paid for therefore he could not check in – couldn’t he just pay for it while they were going on about it.11/18/23 – After checking in, I called the front desk to report the water was NOT getting hot. She asked me to let it run for 15 mins. I informed it has been running for sometime but she asked again to allow it to run for 15 mins. I called her back after about 25 – 30 mins – she asked if I allowed it to run for 15 mins. REALLY! She sent 2 guys up and it was the boiler. They made the adjustments and the water was very hot. The next morning, after that AWESOME breakfast, I went to the front desk to ask for extra towels. I was given a lecture by the woman about the towels having to be taken to the room and I couldn’t get them handed to me. OK! I just wanted towels. That same evening… I called the front desk and asked if they have any safety pins. The guy that answered told me no. Again … REALLY. No safety pins??? I know that was minimal but after the “towel” lecture I thought that there was nothing that EMBASSY SUITES could not provide. Needless to say, I refrained from asking the front desk for anything the rest of my stay. I wanted to enjoy my stay. The grounds are beautiful. The pool was clean and well kept. The BREAKFAST was off the chain but the front desk staff are a little too comfortable with themselves. It doesn’t matter how long you work on a job – it is how well you do the job.

Sheila Young