Embassy Suites Corporate Office Headquarters

34 comments
Embassy Suites Corporate Office Headquarters
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-362-2779
Fax Number: n/a
Reservations: 1-800-445-8667



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34 comments:

  1. Yesterday December 11, 2013, I attended an office Holiday Party at the Embassy Suites in Parsippany NJ. After 28 yrs. of service and 28 parties this was by far the worst function I have ever attended! The food was awful, the accommodations were worse than you could ever imagine. The room was small and cramped the dance floor (taped together) was in terrible condition and only large enough for one table to dance at a time. The service was horrendous and the temperature in the room was so hot people were feeling ill. The staff was informed numerous times about the heat and did nothing about it! The cost of this event which started at 12:00 and ended at 4,( middle of the day during the week!) was 38 per person. The food offered was embarrassing no bread and butter and soda in cans! The bar closed at 2pm and that was it!! The staff was not the least bit flexible, and rather rude. I will let you know that we are a group out of the nearby Army Installation and word of mouth will fly around quickly. Out of the Thousands of local people in the area no one will ever make the mistake of hosting anything with embassy suites ever again!

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  2. Our recent say at the Embassy BlueAsh, was good. The hotel is Beautiful and kept clean. The front desk staff was great and friendly. Housekeeping was great. But,, something is going on in your kitchen,,, We checked in on Christmas day.
    The next day (Friday) we had breakfast at the hotel. The food was warm at best and the sausage links were bad. I actually spit it out in a napkin.. (YUCK)
    I had stopped at the front desk to ask about how long the restaurant would be open,, cause we were considering having dinner there FRIDAY.. while at the desk, a woman was telling a desk person, about how her family ate there Christmas eve and they ALL got sick from the fish.. Needless to say,, we did not eat dinner at the hotel.. ☹
    Saturday, we had breakfast again,, we skipped the sausage because it smelled bad. My husband had chocolate milk and it was sour. I told the woman, running front dining area. She agreed and had it changed out.
    Sunday, again, we tried breakfast,,, The scrabbled eggs were runny (how that happens , I don't know) The sausage still smelled funny… The bacon had been reheated to the point it was hard and chewy like jerky.. I opted to only eat toast.. cant screw that up… NOPE,, the toaster only toasts one side,, barely..
    As you can see there is something wrong with your kitchen staff..

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  3. Where can I get a room floor plan for embassy suites in downtown Denver?
    Is breakfast and evening reception included 7 days a week? What are the start and stop times for each?
    I searched the website but could not find the information I was looking for. Hopefully someone can point me in the right direction

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  4. Great company I can't even get a response back. I guess I'm booking Marriott

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  5. The Midwest Winds from the US Air Force Band of Mid-America are staying at the Des Moines Embassy Suites tonight, while on tour in the area. I find it appalling that the hotel refuses to allow them to use the Wi-Fi without charging them. They need computer access for work and also to communicate with their families while they are away. These are active duty military and they deserve a bit more respect. I know the hotels make a profit by charging for wi-fi use, but for active duty military? Really????? That's disgusting and I plan on letting everyone know it!

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  6. I thought working here by far was going to be the best place but know I see it isn't I've been working here for over 2 yrs and with our first manager it was ok but now that we have a much different one she doesn't know anything she always put her kind first and she shows favoritism towards them. If she wasn't there I think this place would be a much better place. Our main manager doesn't know what goes on in housekeeping. Yes I'm working in housekeeping the place I think is the heart of the hotel. I like working here but I just don't like my manager. I work at the embassy in Kansas City Mo. I wish the owner of this Embassy would come in and speak to all the housekeeping to hear their point of the hotel and not just certain people's that they chose.

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  7. Horrible experience with management, I suggest Embassy Suites corporate office go undercover on Undercover Boss before they are faced with lawsuits. They can start in Montgomery Alabama. Upon arriving early before check in time which we were told that we could do, the hotel manager notified us that there we no rooms available because cleaning was still in progress. So my party and I ask if there was anywhere that we could get dressed for a wedding, the hotel manager replied " you can used the private area two doors down to your right by the pool area". So we proceeded to go to the area only to find the restroom by the pool with wet floors and no wet floor sign. I ask the hotel manager were you trying to be funny, she replied no I just didn't want to say restroom. Really! You would think that she would be more concern about the safety of the guest and to prevent any lawsuits from occurring. During checkout time, the attendant ask "Did you get a statement under your door about the charges", I replied no, but I did received an email is there a problem. The attendant replied "Oh we just wanted to make sure that you knew what your charges were", I said is this your normal procedure for all guest or just me. My family have season tickets to the ASU games and have always lodged at the Embassy Suites, but after this incident, we will definitely choose another hotel that has quality hospitality.

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  8. Embassy suites :Little Rock, AR, SUCKS

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  9. We traveled to Dallas 400 miles by auto and stayed at the location at SpringValley Exit. We used our business visa and that was the only time we used that card in Dallas. A week later we got a call from our bank about some charges that looked like fraud on the card. I logged into our online banking. WOW. This card was used in various suburbs of Dallas, including having the thief call the bank. Big mistake. Anyway, I contacted Embassy on three different occasions asking to speak to the manager who was never available. I left messages with the attendant and no return calls. On the last call I explained to the desk clerk what had happened and he was going to look through reports and return a call the me the following day. Today is another week with no call so I called him. He assured me they committed no fraud. I thanked him for not returning my call and hung up the phone. My bank and legal is taking care of this issue. The culprit will be caught.

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  10. We stayed at the Embassy Suite in Livonia, MI for our family reunion during July 4 -7, 2015. The air conditioning service went out on the 5th and still wasn't restored when we checked out on the 7th. Our stay was hot & miserable!!! Horrible experience!!!

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  11. Two couples have made reservations at Embassy Suites in Tuscaloosa, AL for Th, Fri, & Sat nights, October 22 to 24, to attend the Alabama/Tennessee football game. Imagine our surprise when we found out rooms for Friday and Saturday nights were $599 each! This is outrageous and a case of price gouging at its worst! We love staying at Embassy Suites because of the comfortable rooms and other special features. Needless to say, this has made a bad impression on us. I understand raising room rates for special events, but to take advantage of out-of-towners by charging such prices is unbelievable! No doubt all rooms would have been rented out that weekend without price gouging. This will be taken under consideration in considering Embassy Suites for future stays. Something needs to be done!

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  12. The Frisco Texas Embassy Suites - the room we had was not clean; I lifted up the dirty bed sheets and on the mattress was a big pool of blood stain. Obviously no one changed the mattress. The stain look to have been there a long time.
    I will contact The Department of Health Services.

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  13. anonoymous
    We stayed at the Embassy Suites, Buckhead, Atlanta. This was by far the filthiest hotel I have ever been to. I will call the Dept. of Health. The cooking area for breakfast had flooded water in the kitchen, cook floor. the carpet in the eating room was black with filth. The air vents in the hotel room was covered with an inch of dust. Three of us had severe asthma problems. Even the elevators had filth, a dropped brush, dirty klenex's and trash. I rate this hotel a minus 10. Too filthy to even allow animals to sleep.

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  14. My husband & I recently stayed at the Embassy at 4415 E Paradise Village in Phoenix AZ. Our room was very nice but after traveling over 9 hours, we were very tired & got upset because there were several issues wrong with our rooms. I was very angry & yelled at the front desk & the next morning I felt so bad for my reactions we went down to the front desk to apologize. They were so nice & made us feel so good. They sent us a small basket the next morning and apologized as well. What a great team, The Front Desk, Joe, Eve & Mayale. Thanks them for us.

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  15. This by far one of the worst hotel that I have ever stayed at. What was suppose to be one of the most enjoyed night prior to getting married the next day was indeed a catastrophe. After later reviewing my debit card statement while I am on my honeymoon in the Dominican Republic I discovered my debit card was charge $367.36. My original rate for the room was $117.26 for my Law Enforcement Rate. After talking with one of the hotel representatives I was informed that the room smelled like smoke. I disagree with this because I didn't smoke while inside the building at all. As a Law Enforcement Officer I am a "Law Abiding Citizen" and I booked the room I know it was non-smoking so why would I smoke inside the room. I was told by the representative that work last night (11/13/15) it nothing he could do I would just have to take his matter for with the corporate office if I want to resolve this matter. He was totally rude, disrespectful, and unprofessional about resolving this matter. I will appreciate if this matter was resolve in a timely fashion and the difference be credited back on to my debit card because I find this allegation to be untrue and if not I am requesting proof of evidence proving otherwise.



    Thank you



    I am currently out of the country on my honeymoon, hopefully this matter will be resolve before I return back to the U.S. this upcoming Tuesday.





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  16. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

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  17. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

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  18. My family had a horrific experience at the Embassy Suites in Centennial, Colorado on our recent one week stay for the NPL Soccer Championships in Aurora, Colorado. On our first night to check in at the front desk after 11:30 p.m. just off a 4 hour flight from Newark with a takeoff delay we are informed by the front desk receptionist that they mistakenly gave away our first night to someone that requested to stay another night. Myself and wife were in total shock and disbelief when we were told that all hotels in the Denver area where completely booked. Hotel receptionist informed us that they had been calling hotels in the area for hours without success.We had our very tired 12 year old daughter with us and both myself and wife were totally exhausted from a long travel day. It's get more crazy from here as we are told they found us a Holiday Inn in Fresco, Colorado. We asked how many miles away and we were informed that it was up in the mountains some 70 miles and 2 hours away. This hotel made an inexcusable mistake and sent us packing to the mountains in the middle of the night. I put all the bags back in my truck and proceeded to drive well over 2 hours to the Holiday Inn in Fresco. However there was an even more scary development as the Interstate 70 that would take us there was closed due to tunnel widening. We had navigate to our destination on the Loveland Bypass snaking my way up the mountains on some very dangerous and narrow roads. We are from New Jersey and we do not have experience driving through mountain bypass roads as we do not have mountains in NJ. The majority of the time we spent behind an 18 wheeler in low gear with it's hazard lights on all the way. Although it was so scary riding behind a tracker trailer, the truck actually acted as a beacon to guide us up through the mountains. A horrifying experience for my family that put the safety and well being of my entire family in jeopardy. In the past we have enjoyed staying at Embassy Suites all over the world. However with this unbelievably horrific experience we seriously doubt that we will ever return to another Embassy Suites again in the future.

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  19. I am trying to report a spoofing attempt using Embassy Suites for a fraudulent credit card charge. My bank has canceled the transaction, but I am trying to find your department that is concerned about damaging your reputation so they can investigate this incident. I can be reached at [email protected]

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  20. Embassy Suites in San Juan overcharged us for services not received and they refuse to give us a credit.

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  21. Embassy Suites in San Juan charged us for services we did not receive and they refuse to give us a refund. They have more employees than guest who stand around doing nothing. I heard a few employees stand around doing nothing and complain about the guest.

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  22. A friend of mine and I traveled to Deerfield Beach for a couple of days. He was looking to see if he wanted to move out there. He choose the Embassy Suites in Deerfield Beach and I was excited as I have had a lot of experience as a guest with You. Unfortunately, this was the worse experience I have ever had with your company. Usually your hotels are immaculate, smells wonderful and excellent customer service. The lobby smelled of deodorizer, and it looked out dated. The front desk was far from "Friendly" and my friend who is an honors member didn't even get offered his bag. We received it the next day once we asked for it. The room was quite outdated, and the wall paper in the bathroom was coming off the wall. My bed didn't even have a fitted sheet on it. It had a straight sheet that didn't even cover the whole bed. The bottom of the mattress was openly exposed. We stayed 3 nights, and they never corrected it. The breakfast was the worse I have ever experienced at an Embassy Suites. It was quite lacking and most of the food was quite cold. The man who made the omelets was terrible for 2 days straight. He couldn't do a simple fried egg well done either of the 2 mornings I asked for it. The yolks were totally raw. I will never stay at this hotel again, and will make sure I tell others. I was told by several employees they have an employee shortage, but that is no excuse, neither does it explain the condition of the hotel or the restaurant.

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  23. is that hr girl in down town omaha still hiding the activities the idiot in charge of engineering chrissy is touching the cleaning girls in inapropriate manners shes gonna get you a major law suit i hear he didnt get into any trouble she thinks he has friends in high places hes a glory hole guard who lives off the glory of our combat troops and this poor little girl he calls our honorable combat troops little Army guys while that glory hole guard guarded his glory hole while they conducted major combat operations hes a noncombatant desert strombolie lover t5hats what she he it calls fore skin he circumcized when it lined its ass with broken glass

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  24. My wife and I recently experienced the most peaceful, relaxing, pleasant, and tremendous stay at your property at Hunt Valley, MD. Told that this property was due for "renovations" was a total shock!! Please take note, be advised, and LISTEN! Yes, the property may be in need of some upgrades...but PLEASE DO NOT alter the ambiance of the tropical-lush greenery, ponds, waterfalls, and meandering walkways that make this property a tranquil, relaxing, and HEAVENLY guest experience. Your management team of a GM named William Leonhardt as well as Assistant GM Katie Williams truly love and care about every facet of the operations as witnessed in frank, candid interactions with them personally. NEVER--NEVER will Embassy have the sincere, honest, property presence/involvement, and genuine Embassy Suites allegiance that these two individuals exhibited. A staff equally as polite, helpful, sincere, professional, AND REAL: Bria, Alexa, etc. etc. Their input is paramount to Embassy as these team members listened attentively to these (Steve and Barbara Benyo- Elmira,NY) guests who could never have experienced a more HEAVENLY STAY. Please-Please recognize Mr. Leonhardt and Ms. Williams and their staff for who/what they their guests other than a room....The entrance amazing seeing the calming effects of the lush tropical greenery-the breakfast outstanding-the Manager's Reception exceptional, AND the room...hmm-hmm...clean and most relaxing..Thank You for sharing this with the CEO and Board of Directors, as we are the people who stay-see-AND SPEND ($$$)- Steve-Barbara Benyo (Elmira, NY)

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  25. My stay at the Embassy Suites Atlanta was pleasant, my room was spacious well decorated and clean.
    My stay was from 3/13/19 to 1/16/19.
    Upon check in on Wednesday I was pleasantly surprisingly to see such a spacious room.
    Thursday night around 10:30 pm, I returned to my suite and found the room clean, but a bit stuffy.
    Friday night as I entered the room I found it to be extremely stuffy. I was unable to sleep, I propped myself up on 4 pillows hoping to sooth the congestion. Finally around 3:30 am I dozed off.
    Saturday morning at 7:00 am I went down to breakfast and drank 4 cups of tea and coffee with lemon.
    I went back to my room until 10:30 am.
    I checked out around 11:00am, while checking out, I realized I had a fever and the stuffiness with congestion grew considerably worst.
    In the lobby I asked a clerk where I can get medication, she instructed me to the machine, where I purchased a pack of Advil.
    I took 2 tablets with black coffee and went to the airport.
    At 4:00pm, I felt the fever rising again and took 2 more tablets.
    I returned to NYC with a raging fever and a very bad cold.
    Today I contacted the Manager in Atlanta and the corporate office at 703 883-1000. Informing them of my experience. Yes the room was clean but the last 2 night I experienced tremendous stuffiness upon entering the room. Especially on the 3rd night. I also informed them that I attribute the stuffiness to the carpet or the air filter in the room.
    They both thanked me and wish me a safe recovery, I asked them to please pass the information on before someone else have a bad experience, I have not had a fever in over 18 years, I had surgery and 2 days after I developed a fever. My last cold was 30 years ago.
    My family and I are very surprised that I came down with a fever and a cold.
    While staying at the Embassy Suite, should you experience stuffiness as I did, do not stay in the room as I did especially if you have respiratory challenges, you are elderly or you're a child. In such cases the outcome could be considerably worst.
    I honestly hope that the 2 representatives I spoke to, present my information to higher authority who can truly correct all unhealthy situation and not give lip service to my call. Should the information go unattended because it was not disclosed to be corrected and someone become ill with similar effects. These representative should be charged with endangerment to public safety.
    Hoping that the unhealthy situation is remedied, because the suite is clean, spacious and nice.

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  26. This comment has been removed by the author.

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  27. I recently had a stay at your Embassy Suites in Atlanta Buckhead location. I was very unhappy with the hotel. Upon arriving in room there was a wet musty smell. After looking at the room I noticed that the room had water damage from possible pipe leaking or bursting. The room (#224) should not have been open to use, the room across the hall had be closed and was being remodel. In the living area you could see where water leaked through the ceiling above the TV. In the bathroom you could see the water stains the ran down both sides of the bathroom wall. Just very dissatisfied with the stay here, will never come again.

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  28. I stated at the Embassy Suites in Savannah May 18,2019
    it was the worst experience of my life. I woke up to marks up and down my arm and left side. I reported to the front desk and was told You are in Savannah and mites are common. I said in my sleep The refridgator did not work and no hot water. When I complain they were so nonchalant about it. I then ask for the Manager name and number. When I spoke with him he said I probably got bitten somewhere else and it took a minute for the whelps to appear. I paid over 300.00 for one night stay. As I am reading comments I guess the service is bad with the company as a whole

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  29. On 6-21-19 at approximately 11.30am, Larry Ivey and myself, his spouse Doris Ivey, came to the front desk to check in early with Caitlyn at the Embassy Suites location at 605 W. Oglethorpe Ave, Savannah, GA. At that time Mr. Ivey said that he needed to check his family in early because he had to attend an early class at the GMA conference. Caitlyn said that there were not any rooms clean at that time and that we could come back and check in later. Mr. Ivey again told her that he had to leave for an early class. She said, ok and that “we” and looked at myself, Mrs. Ivey, could come back later when the rooms were clean to check in.
    I, Mrs. Ivey, returned at approximately 1.30pm and spoke to Caitlyn and she said the room was clean, but that now, I could not check in as was previously told to me, without having Larry Ivey with me, because I was not listed as a registered guest. I then called the City office of Davisboro, GA that made the reservation about this and handed my cell phone to the Assist. General Mgr. Lila Scaife, and after she spoke to them, promptly hung up and rudely said to me, “You are not listed as a registered guest, and unless Larry Ivey can come here with you, or call here, or text this phone number you will have to wait until he is with you to be checked in.” She also said that no rooms are guaranteed, and check in is not until 4pm anyway. She did not care that her employee had already told us that we could come back after Mr. Ivey presented with me that morning to check in. We were never told that morning that he needed to be with me, and he said twice that he had to leave for an early class.
    I even spoke to the City office of Davisboro, GA and asked them to call the Assist. General Mgr. Lila Scaife, and speak to her to verify that I was in fact Mrs. Lary Ivey and to add me as a registered guest, and the Mgr told her no, that due to security reasons, she would not allow me to be added unless Mr. Ivey called her and spoke to her himself. Mr. Ivey was in class with his cellphone off and unreachable.
    I called the phone number (703-883-1000) for the corporate headquarters to see if I could get assistance with this matter and spoke to Laura and she was just as rude as the Manager on site at the hotel and did not provide any more assistance.
    We had to sit in the lobby until after 5pm, after we had already unloaded all of our luggage onto the cart. We could not check in until after Larry Ivey had completed his class at the GMA conference. This is the WORST form of customer service I have ever experienced in the 4 years of coming to this establishment.
    On 6-25-19, yet again after having breakfast, I went to the front desk to request a late check out of 1pm, because my husband, Larry Ivey had a class that morning, and spoke to Stephanie. She was rude as soon as she spoke, huffed and rolled her eyes and said, “I have already reached my max for late check outs.” I said well, you just gave a late check out to another GMA guest, because their spouse is also in a meeting and need it. So she rolled her eyes again and said well I guess I can let you check out at 1pm.
    The only management staff that we received excellent service from was Paulina Caraol, Guest Services Mgr. Your other management staff could stand to be trained by your actual employees under them. By example, Mr. Blu that works as part of your Valet staff, and Ms. Mary that works as part of your breakfast staff, just to name a few. These employees know how to give excellent customer service with a smile. Mr. Blu remembers us every year that we come, and even mentioned when we pulled up outside this time. This is the type of service your establishment should strive for.
    I will have to think long and hard to decide if we ever come back to this place of business next year.

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  30. Embassy Suites does not honor the do not call requests. I have been contacted a dozen times from someone named Wally who purports to be from Embassy Suites. I have asked this man every single time to remove my number from his calling list and then I block the incoming number. Of course, when he calls back, he's using a different number, so it gets around the blocked call number. If Embassy Suites isn't honoring a do not call request, what else are they doing that is not entirely legal?

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  31. JASON!!!! in the reservation department is rude and disrespectful!!!! The Embassy Suites has lost money due to the people that they have working for their company! I have made a complaint about the situation and hope that someone will make amends for the staff and their horrible behavior!!!! If this matter is not taken care of I will NEVER stay at an Embassy Suites Hotel!!!!!! Staff should be trained properly to handle reservations which doesn't take very much and if you don't enjoy your job go get another one that fits your attitude and demeanor!!!

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  32. Dear Sirs,
    Just a note to tell you of some of the most awesome folks that you have working for Embassy Suites in San Antonio, Texas. Let me begin by telling you that my husband and I have stayed at the Embassy Suites through the years however, in the last 2 years we have been frequent guests at the Embassy Suites at 7750 Briaridge NW I-10 in San Antonio, Texas. My husband of 48 years had congestive heart failure however, his health began to quickly in the last year. Your employee Antawn Nguyen who is the front desk supervisor always showed kindness and compassion for us. Whenever I called for reservations, he always tried his best to make sure that we had rooms. It was a very difficult time for us as we were in and out of Methodist hospital quite a bit. We also met Christiana Piper and she too, was very kind and caring. Unfortunately, in August of this year we lost my husband. It has been a very painful experience for me and my daughters. So, this past weekend we decided to get away and go to San Antonio. I called Antawn for reservations and I will never ever forget Antawn’s reaction when I told him that my husband had passed. He showed such compassion for my loss. When I arrived he was genuinely moved and his assistant Christina Piper showed the same caring compassion as Antawn did. I just wanted to make mention of this because of the compassion, caring and kindness that these two individuals showed my girls and me at our time of need. Thank you for allowing me to share my story. My girls and I will always cherish this sweet memory of your employees and will highly recommend your hotel. We will continue to use Embassy Suites when we can. TG

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  33. Lincoln Nebraska Embassy Suites is a horrible place. Left my purse in the restaurant. Yes, my fault. Restaurant employee took it to the front desk and notified the head of the event I was attending. Front desk denied anyone brought it to them. I spoke with multiple people in the restaurant who were genuinely concerned. The front desk people were very rude. After 17 hours of running around a new front desk guy said he knew where it was. Went through a door and back out with my bag. He was almost laughing and I was thrilled, until I realized all my cash was gone. $440. He couldn't stop smiling. No concern at all.
    This was the 1st and most egregious of several incidents. One of our party had her suitcase rifled through. Others had cash stolen. And another had a tablet stolen from her car in the valet service. My room was entered several times regardless of the do not disturb sign on the door. Management couldn't have cared less.
    There were 3 of us in the room but the pull out couch was so dirty we couldn't use it. And I still had to pay for this stay!

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  34. I am an employee for houston embassy suites at energy corridor. I was wrongly reported for a theft, that is actually conducted by the management of houskiping. The management of housekiping conducts a room severce theft of 3 persons. They use other houskiping personnel keys to enter guest rooms steal money or other valuables of the guests and reports them. Please stop this criminals who they are falsely reporting enocent employees! , I will be contacting osha . for other criminal activities

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