Reach Tires Plus Corporate Office Headquarters 

Problem with Tires Plus 3745 N Rock Rd Wichita, Ks. Third time this has happened. I take my work vehicle into get serviced and can only do it one day each week because that is all my work allows. Scheduled my van to be worked on and was told there is plenty of time and offered multiple time slots. Needed an oil change, one tire patch and the front end looked at. Told them I can drop if off at 9am and just need it back by 4pm. I called in at 3:45 to check up on the van to find out that it hasn’t been looked at. Now I have to wait another week until I get an opportunity to get it looked at. I have experience and understand the service, tire and repair world very well. There is poor organization and customer service at this repair shop. I’m assuming people are stopping in and staying in the lobby which is given priority over my service and before they know it, the service on my van is forgot about. I understand mistakes happening, but this is the third time to happen in the last couple of months and a major inconvenience each time it happens. Multiple company vans get serviced here routinely and offering consistent business. You would think our business would be appreciated.

Tires Plus, Vehicle diagnostic. I went to a different Tires Plus from my usual location. Had diagnostic done to find noise problems. Said it was wheel bearings and also recommended brakes. Had brakes and bearings done at my normal location and I still had problem with noise. I was told it was coming from the tires that were cupping. The location where I had diagnostic done knew about the tires but failed to recommend tires. I was sent away on compromised tires. could have waited on bearings and got the tires first. I went back to the location and questioned them why wasn’t I told about the tires. Gave me the run around. I recommend Tires Plus will continue to do so but just not that one.

Tires Plus, Getting too pricey. My car dealer is the same price! Tires Plus should be 20 percent less.! I love my tech Eric, and I have no issues with the service that is why I gave 5 stars being a prior service director for 40 years, you need to be priced lower than the dealers! Right now you are charging same price need to be 20% less after any coupons a synthetic oil change should not be more than $65.00 dollars bottom line.

Tires Plus, Just picked up van and I’m not happy. Sat waiting for 3 days for someone to call to let me know the vehicle was ready. I finally called. When I picked up the vehicle and went to pay my personal check was a problem. It was even declined. Never had that happen before. So I used my credit card and it was declined. Now the guy at the register was on the phone with someone this whole time. It was declined. Use your atm as a credit it might work. It did work. Are you guys serious? It was explained to me that the store was required to use a service to verify payments. If you have to you have to. This store has been a default for me when I need automotive help. I don’t want to use my ATM card. I will consider

Tires Plus, Beyond unsatisfactory. My car went in there with broken tie rods ends, control arm, cracked rim etc. So they basically said my front end needed replacing ok, that’s obviously my fault that’s why it was there in the first place, so they never told me that the tire on the broken rim was still good so that led to me trying to find a substitute for the oem rim because a oem and tire would cost more than just getting something temp or just getting aftermarket rims which I didn’t and wasted money on because if they would have told me I just needed the rim it would have been a different approach. Also there’s the communication. Very rarely did they reach out to me and when I called them part of the time the person answering had no idea what was going on and the manager wasn’t available. Then there’s the fact that numerous days in a row I was told it was going to be done and it wasn’t and this went on for 2 weeks. Then they ordered a part but the part didn’t come with bushing so that’s another 2 days. Mean while I’m trying to sell my other car and that’s based on the there done so every time they said they were done I told possible buyers they could come for my other car but I had to turn them away because had to keep it because they made false promises. Then thers the fact that the manager Jim yelled at my fiance on the phone and made her cry. Don’t be surprised if I take this further than just a complaint.