Firestone Auto Care Corporate Office Headquarters

20 comments
Firestone Auto Care Corporate Office Headquarters
Bridgestone Retail Operations, LLC Address:
333 E. Lake St.
Bloomingdale, IL 60108 USA
Corporate Phone Number: 1-630-259-9000
Fax Number: 1-630-259-9158



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20 comments:

  1. On April 19, 2012, I requested my vehicle be serviced for the 60k mile recommended serviced. This service also included an oil change. Shortly after, I noticed that my vehicle was leaking oil all over my garage floor. I spoke to a Firestone rep at the Washtenaw location in Ann Arbor and they advised me to bring my car back for service. Apparently, they forgot to put the oil gasket back in after giving me an oil change which caused the oil leak. I was very disappointed at this point seeing the amount of oil that leaked on my garage floor and also my parent’s driveway.

    Recently, (July 11 2012,) I had to bring my vehicle back into the same location because my check engine light came on, on my way to work. I opened the hood of the car and found that my oil cap was off, and oil was leaking all over my engine and other parts. I immediately called and made an appointment to bring my vehicle in. It was found that the TPS throttle body assembly needs to be replaced. I find it very logical that the oil leak from my oil cap not being properly secured, caused this damage. The supervisor “Jeff” at said location disagreed, stating that he is sure that the mechanicals should have put the oil cap back on and told me that too much time had transpired from the last time I had my car serviced so the incident couldn’t have been caused by his team. Not only did this mishap cause me time off work, but the local branch have also charged me for a part that wouldn’t have been damaged had your local team put the oil cap back on properly.

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  2. Mr. MIKE GORDON, Manager,
    1796 MORSE RD, Columbus, OH Friday, March 29, 2013


    I was at your store on Thursday around 2 pm Friday, March 28, 2013. I have a 2002 Buick regal. I had four tires that I purchased installed at your store.
    My whole experience from start to finish was a disaster!

    I made the reservation on line, that was nice. I got to see what I wanted and was able to pick out my tires that I wanted installed.

    I showed at 2p at your store. A very large man, I think his name was mark was working. I new when I seen him I was in trouble. His attitude and posture was just bad.

    There was even a female guest in front of me that he waited on. Upon her leaving I over heard him and a service person make a comment about a customer, about how good looking she was. Give me a break the lobby was packed. Comments like that are not needed!!

    Anyhow, while there I had asked him to check for a location of a antifreeze leak, that I had smelled over the past week. I had also asked him for some addition quotes for a fuel filter and fuel ejector cleaning.. Long story!!

    The tires were installed and when I went to the service desk to pay I asked him about the leak. He had to check with the service person. At that time I was told YES IT WAS LEAKING.
    Ok so now what?? They never looked to see wear it was coming from! In addition, that was it! I was glad to pay my bill and get out of there fast. He was in toooo much of a hurry to do anything else and while I was asking questions, he asked me for my payment twice. But I wasn’t done asking questions!
    Therefore, I drove home. I live within walking distance some 800 yards. I parked the car and latter ordered dinner. on the way there my low tire light came on! I right away called the store! The same man answered the phone. I told him what the problem was and he asked if I needed it checked right away? Was he kidding? He then told me that he could not get it in that night! He was kidding right. Nope he sure was not!
    I was so mad! I hung up the phone and called your customer service number. The woman on the phone was able to call the store direct and got me right in! Funny how that works!
    When I got there, there were 7 empty bays open! I new what the problem was when I called to begin with, it was 610 pm! Time for them to go home!
    They brought the car in and right out. I was told that there was not enough air in the tire. I figured that as the light on the dash had came on!

    I am so unhappy with the way this was handled!
    I am 46 this is my first visit to a firestone store! I will not be back not even if they are giving away free money and tires! It was just a very bad over all experience!
    Also if my low tire light does come back on today I will dispute the charges on my credit card for a bad and or damaged product. The credit card company 9 times out of 10 always finds in favor of the consumer, as you know. Let us hope that this little problem that could have been handled very quickly and professionally does not get out of control!


    Sincerely

    Todd r George
    4737 Karl rd
    Columbus ohio 43229
    [email protected]
    614-632-0546

    29 March 2013

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  3. sir i must inform you that i ,m now your newest EX customer after my last encounter @ you cove blvd store in panama city ,fl i will find a new shop to spend my money

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  4. would like to be contacted by a person i had recently had my 2004 f 150 worked on and several problems arose and the final straw is they tryed to make their mistakes my fault by saying my truck had alot of debris in the moter after they took several parts off and siliconed them back in place then told me i needed a rebuild on my moter and they dont do that type of work but yet i have a 1300 balance and no working truck

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    Replies
    1. ya they overcharge on parts, time to contact consumer affairs about the Easton pa location need to be investigated!!

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  5. I have had a very bad experience at three Firestone stores. On 9/9/14 I took my vehicle to Firestone on San Pedro in San Antonio for alignment after installing new tires and brakes. On 10/02/2014 I noticed that the left rear wheel was tilting badly and appearing to fall off. I took it to Firestone on Montana in El Paso and they informed me that the Firestone store in San Antonio failed to tighten a bolt after performing the alignment. They corrected the tilting wheel but failed to correct the two illuminated indicator lights on the dash. They said that I would need to go to the Firestone store on Lee Trevino in El Paso where diagnostics could be performed. On 10/07/2014 after waiting for three and 1/2 hours the technician on Lee Trevino was able to correct the problem. I find it odd that the Montana store had to correct an error made by the San Pedro store, and that the Lee Trevino store had to correct the error made by the Montana store. I have spent too many valuable hours at Firestone waiting for corrections to be made for Firestone errors. [email protected]

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  6. Please email your details to the email address f[email protected]
    This company has taken advantage of enough people and it's time for action.

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  7. ...so I have my truck towed to Firestone because I had a nail in my tire. Unforunately my spare mechanism was broke so I had to have it towed. The guy at Firestone told me he couldn't fix my tire because they were Good Year. WTH???? What's the difference? He absolutely refused unless I bought 4 new firestone. Told him where to go and how to get there. Firestone in Newton, NJ..STAY AWAY!!!

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  8. I took my truck to your store #654302 on 2/13/2015. I arrived to Atlanta from Memphis and thought it would be nice to get my oil changed. The services was impeccable, the kindness was outstanding, however, once oil changed has cost me $450.00. Your service reps were so good I got my fog light replaced and my license plates lights replaced given their kindness and hospitality. On my way back to Memphis on 2/14/2015 (one day later) I noticed my oil pressure switch continually dropped to zero and then climb, drop and climb. This never happened before and I am referring to a truck that is in pristine condition, you service associate commended the great condition of my truck. At mile marker 94 on highway 78 my faithful truck failed me. I immediately got out of the truck and checked the oil because I have never and I mean never had any trouble with my Envoy and I do literally mean never. I have it serviced as it should, use premium gasoline and today, my truck had to be towed for one hour and forty five minutes to my home costing me $450.00 only to discover my truck has a centimeter of oil recorded on the dip stick. ONE CENTIMETER. My truck now sits in front of my home from what I believe was damaged by something from your establishment. I cannot drive back to Atlanta because I don't have transportation, I have to now determine how am I going to get to church, to work, my children to school because of your error. I came there with confidence, believing everything will be alright and now I am out of $450.00 plus the $102.37 I paid at the location. I do believe that some ownership of this issue needs to be addressed on your side please. No oil and a broken down truck for $552.37 does not seem right, it just does not. Thank you, D'Arcy Deveaux

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  9. Corporate will NOT answer their phone, I have tried several times

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  10. I recently visited Firestone auto care store to have my 2007 Saturn Vue examined because it was making a clicking sound that sounded like a sewing machine. My car was put ( supposing) because I couldn't see beyond the work area. The tech came back to me with a printed diagnostic reading saying that I needed a "NEW" engine. On top of charging me $100.00 plus for the diagnostic read-out they wouldn't take your $25.00 gift coupon to off set that charge. Very upset that they wanted to charge me for a new engine for $3,600.00lus knowing that I didn't need to replace the one I had. I went else where only to find out that it was my timing belt and pulley that had to be replaced. The practice that's being displayed under your name is soon to be tarnished with workers misleading and falsifying the records of loyal customers and charging for services knowing that their findings aren't true. BBB and the Attorney General will be stepping in to investigate your work ethics.

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    Replies
    1. I need to contact your Headquarters to place my complaint and get a refund .

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  11. Thanks to the guys at Firestone in Apple Valley, Minnesota for your friendliness and prompt service.

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  12. I took my brand new Nissan in for a vehicle inspection with 25% left on the brake pads. They insisted I needed new brake shoes and would not pass the inspection unless I got them. I agreed so that I could go to work. They then failed to resurface the rotors so I couldn't go to work anyway and lost a days income. I had to go back to get them to replace the rotors. If I don't find some satisfaction I will pursue further action to recover my lost wages. [email protected]

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  13. I had a bad experience. At store 004057 on 1/20/2017 my car still had the check engine light on after spending over $600 dollars for a tube up,motor mount,and knock out plug.Please read all the reviews and make a sound decision..I lost faith in Firestone after a long time relationship.The employees do not car.We pay for the service,We lose time off work,We are force to take our cars to another mech.We are just as important as your employees.Does anyone at Firestone care anymore.

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  14. This comment is for store 022888. I took my vehicle in to have a tire repaired. Upon going to pick up vehicle I noticed that the car was left running and the low fuel light was now on. I inquired as to why the car was left running and was told by the advisor that he didn't know but it the car had been running for about an hour. They gave me $15 for gas but after getting into the car I noticed the DVD option was on in my car screen. This leads me to believe that someone was sitting in my car watching a movie. They exited the vehicle and forgot to turn it off. This unacceptable and whoever that was should be disciplined.

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  15. My mini cooper was serviced in Kapolei Hi for a window regulator replacement. When I took the car in for repair I explained that the motor was functional and I only needed the regulator replaced, I was told it had to be ordered as a kit. When I picked up my car 1 week later and examined the paperwork I pointed out to the mechanic that it was two separate parts and he explained that it is recommended that both parts are replaced. I explained that this should be left up to the customer weather they want to have the recommended service performed. That part was 342.00 extra.

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  16. The service advisors at the Madison, TN location are not only incompetent buffoons, they are rude, hateful, and have nasty attitudes.

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  17. I dropped my vehicle off on 04/01 with a report it was stalling while idling at a light. I was advised my evap emmission control had a very small leak and system malfunction. I also had a positive battery terminal installed, a pressure test for the cooling system, a smoke test and a recommendation to replace the water pump. It was also recommended to have replace the upper radiator hose and brake fluid exchange. This bill was $1101.40.

    On 04/12, I was driving to work and it died, losing all power. I had to have it towed and had it delivered back to Firestone.

    Then I was advised I needed a new battery cable but the part was discontinued. The part was ordered from NAPA per Paul, but the part did not show up until 04/17. I was notified by Firestone my vehicle was ready for pickup so I went to pick it up, paid $344.74 and the vehicle died twice on my drive home. I immediately returned to the shop, talked to Paul and he took it for a drive but said he couldn't get it to stall and that the vehicle was ready for pickup.

    I picked it up and did not drive it long distances over the weekend and probably did a total of less than two miles. This morning, 04/19, I was driving it to work and the vehicle died again at a stop light. I called Paul and he said he didn't know what to tell me since he couldn't get it to die. I am asking for the labor I have paid thus far to be 100% reimbursed but I am willing to pay for the parts. The 04/01 invoice totaled $724.95 in labor and the 04/12 invoice totaled $149.50 in labor. This adds up to $874.45 that I paid for "labor" only to have the exact same problem occurring and an auto repair shop that can't figure out how to fix it.

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  18. I dropped my vehicle off on 04/01 with a report it was stalling while idling at a light. I was advised my evap emmission control had a very small leak and system malfunction. I also had a positive battery terminal installed, a pressure test for the cooling system, a smoke test and a recommendation to replace the water pump. It was also recommended to have replace the upper radiator hose and brake fluid exchange. This bill was $1101.40.

    On 04/12, I was driving to work and it died, losing all power. I had to have it towed and had it delivered back to Firestone.

    Then I was advised I needed a new battery cable but the part was discontinued. The part was ordered from NAPA per Paul, but the part did not show up until 04/17. I was notified by Firestone my vehicle was ready for pickup so I went to pick it up, paid $344.74 and the vehicle died twice on my drive home. I immediately returned to the shop, talked to Paul and he took it for a drive but said he couldn't get it to stall and that the vehicle was ready for pickup.

    I picked it up and did not drive it long distances over the weekend and probably did a total of less than two miles. This morning, 04/19, I was driving it to work and the vehicle died again at a stop light. I called Paul and he said he didn't know what to tell me since he couldn't get it to die. I am asking for the labor I have paid thus far to be 100% reimbursed but I am willing to pay for the parts. The 04/01 invoice totaled $724.95 in labor and the 04/12 invoice totaled $149.50 in labor. This adds up to $874.45 that I paid for "labor" only to have the exact same problem occurring and an auto repair shop that can't figure out how to fix it.

    ReplyDelete

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