Lids corporate office and headquarters are located in Indianapolis, Indiana. This page provides the current Lids headquarters address, corporate telephone clarification, ownership and leadership information, store and online-order distinctions, escalation guidance, and resources for returns, embroidery, product concerns, and employment questions.
Lids Corporate Office and Indianapolis Headquarters
- Lids corporate headquarters address: 7676 Interactive Way, Suite 300, Indianapolis, IN 46278
- Corporate administrative phone number: 1-317-334-9428
- Primary operating entities: Hat World, Inc. and Lids Holdings, Inc., doing business as Lids
- Majority owner: Fanatics
- Official retail website: Lids.com
- Corporate careers website: Lids Careers
The current Lids headquarters is in Indianapolis. Older directories and graphics may still list 10555 Lids Way, Zionsville, Indiana, but that is Lids’ former headquarters address.
The Indianapolis corporate office supports business operations such as merchandising, store operations, finance, technology, human resources, marketing, real estate, and other administrative functions. It is not a Lids retail store, hat-customization counter, public return center, warehouse, merchandise pickup point, or walk-in Customer Service office.
The 1-317-334-9428 number has long been associated with Hat World and Lids as a corporate or administrative contact. It should not be treated as the primary number for online orders, store purchases, returns, gift cards, deliveries, embroidery complaints, or employment questions.
Former Lids Headquarters in Zionsville
Lids previously occupied a purpose-built headquarters at 10555 Lids Way in Zionsville, Indiana. The company moved its corporate operations to Indianapolis after its ownership transition, and the former headquarters property was sold.
Customers should not mail returns, legal records, job applications, gift cards, receipts, or complaint documentation to the former Zionsville address.
Lids Corporate Office Versus Retail Stores
Lids operates mall stores, outlet locations, affiliated retail concepts, league and team stores, partner-operated shops, and other physical retail locations. A local store and the Indianapolis corporate office serve different purposes.
Contact the local Lids store first when the matter involves:
- An in-store purchase
- A missing or incorrect store receipt
- A return or exchange attempted at a store
- Store opening hours or an unexpected closure
- Employee service at a specific location
- Custom embroidery performed or ordered through a store
- Store inventory or an out-of-stock product
- A local promotion, price, or display
- A pickup or product hold arranged by the store
- A request for a store manager
Use the official Lids store locator to find the address, telephone number, and published hours for a particular location. Store hours vary and should not be assumed from corporate-office hours or another mall location’s schedule.
Lids Online Order and Fan Services Contacts
For online orders placed through Lids.com, Lids publishes the following Fan Services contact:
- Fan Services phone number: 1-855-438-3076
- Published telephone hours: 8:00 a.m.–9:00 p.m. Eastern Time, seven days a week
- Spanish-language assistance: 1-866-791-0118
- Online help: Lids Help Center
- Chat and contact options: Contact Lids Fan Services
- Order lookup: Find and manage an order
Online Customer Service is the better first route for shipment tracking, cancellations that may still be possible, damaged online orders, missing packages, online refunds, payment questions, Trusted Partner items, and website-account concerns.
How to Contact Lids About an In-Store Purchase
Lids publishes cu**********@**ds.com for questions concerning purchases made at a physical Lids location.
This email address is designated for in-store purchases. Questions about an order placed through Lids.com should instead go through the online contact page, order-management tools, live chat, or Fan Services number.
For an in-store complaint:
- Identify the store location and store number, when available.
- Record the purchase date and approximate time.
- Save the receipt, payment record, product tags, and packaging.
- Ask to speak with the store manager.
- Explain the issue and the resolution requested.
- Email cu**********@**ds.com if the store cannot resolve the matter.
- Keep copies of the response and any promised refund, remake, exchange, or follow-up.
Lids Return and Exchange Guidance
Most eligible products purchased through Lids.com may be returned within 90 days, subject to the current return policy. Many eligible products may be exchanged within 60 days. Items shipped by a Trusted Partner may have a 30-day return period.
Returned products generally must be unworn and include their original tags and labels. Final-sale items, certain collectibles, venue purchases, personalized products, and other excluded merchandise may not qualify.
- Official return policy: Lids returns and exchanges
- Start an online return: Use the order lookup and select the return option associated with the eligible item
Do not mail or deliver merchandise to the Indianapolis corporate headquarters unless Lids supplies written return instructions specifically directing the return there.
In-store returns and missing receipts
Store-purchase return rules may depend on the receipt, item condition, payment method, product type, store system, and current store policy. When an emailed receipt is missing:
- Check spam and junk folders.
- Return to or call the purchasing store promptly.
- Provide the approximate transaction date, amount, payment method, and product description.
- Show a card statement only when appropriate and protect unrelated transactions.
- Ask whether the store can locate or reissue the transaction record.
- Contact cu**********@**ds.com if the location cannot assist.
A payment-card statement may help establish that a purchase occurred, but it may not contain all item-level information needed to approve a return or exchange.
Custom Embroidery and Personalized Products
Lids offers custom embroidery and personalized merchandise through participating stores and online customization services. Customized products are generally final sale and cannot be returned or exchanged except where required by law.
Before approving embroidery or personalization:
- Verify spelling, capitalization, punctuation, and spacing
- Review the font and letter size
- Confirm placement and thread color
- Ask how special characters, mathematical notation, symbols, or superscript text will appear
- Photograph or retain the approved digital preview when permitted
- Review the final-sale policy before payment
When the completed product does not appear to match the approved preview, contact the location that performed or accepted the customization. Bring the item, receipt, order information, photographs, and any saved preview. Ask the store manager to review whether the issue involves customer approval, equipment limitations, workmanship, or a production error.
Order, Shipping, and Delivery Problems
For an online shipment problem:
- Use the order lookup to review the current status.
- Confirm the shipping address and email used for the purchase.
- Review carrier tracking and delivery photographs when available.
- Check whether the item was supplied by a Trusted Partner.
- Save photographs of damaged packaging or an incorrect product.
- Contact Fan Services at 1-855-438-3076 or use live chat.
- Request a case or reference number.
Items displaying as out of stock online are not necessarily available by telephone. Corporate headquarters cannot be expected to locate discontinued merchandise or require a manufacturer, sports league, team, or local store to restock a specific item.
Discontinued Products and Merchandise Requests
Customers sometimes contact Lids seeking a discontinued hat, jersey, color, team product, or older manufacturer style. Product availability may depend on:
- League and team licensing rights
- Manufacturer production decisions
- Seasonal collections
- Player or team changes
- Remaining warehouse and store inventory
- Whether the item is still produced
- Current apparel and logo specifications
Use Lids.com, the store locator, and official team or league stores to check availability. A request submitted to corporate headquarters does not guarantee that a discontinued product can be reproduced or restocked.
Lids Gift Card Help
Lids gift cards do not expire or lose value under the company’s published gift-card information. Customers can check a balance and review gift-card terms through the official gift-card page.
Gift-card problems should be submitted through Lids’ Contact Us system. Do not publish a complete gift-card number or PIN in a public comment.
Lids Product-Safety Concerns
Lids directs product-safety concerns to Pr***********@******cs.com.
This address is for safety issues involving a product. Ordinary sizing, fit, appearance, order, return, shipment, customization, or service concerns should go through the appropriate store or Customer Service route.
For an immediate injury or emergency, obtain appropriate medical or emergency assistance. Preserve the product, packaging, labels, receipt, and photographs when reporting a potential safety issue.
Lids Ownership and Company Structure
Lids operates through Hat World, Inc., Lids Holdings, Inc., and related subsidiaries and affiliated retail operations. Fanatics is currently the majority owner of Lids.
Lids remains a separately operated physical sports-retail business. Fanatics’ ownership and technology relationship does not mean every Lids store complaint should be sent to the Fanatics corporate office, nor does it make every Fanatics website or partner location a Lids store.
Lids sells licensed headwear, apparel, accessories, and sports merchandise across a broad physical retail network in North America, Europe, Australia, and other markets. The network includes Lids stores, affiliated concepts, league and team stores, and partner-operated retail locations.
Lids Leadership
- Thomas “Tom” Ripley: Chief Executive Officer
- Lawrence Berger: Chairman
- Bob Durda: President
- Greg Cox: Chief Financial Officer
Leadership titles can change. Verify current executive information through official Lids, Fanatics, careers, and company-announcement resources before relying on it for legal, employment, media, investment, or vendor purposes.
Lids and DICK’S Sporting Goods
Lids and DICK’S Sporting Goods are separate companies. They compete in parts of the licensed sports-merchandise market, but they also have a current retail partnership.
In 2026, DICK’S announced dedicated Lids shops inside selected DICK’S locations, with plans to expand the concept to more than 100 DICK’S stores. An issue involving a Lids-branded area inside a DICK’S location may therefore require clarification about which retailer processed the transaction, employed the staff, issued the receipt, or controls the return.
Readers researching the separate retailer may review the DICK’S Sporting Goods corporate office page.
Lids Competitors and Related Sports Retailers
Consumers comparing licensed headwear, apparel, sporting goods, and fan merchandise may also research:
These are separate retailers and are not Lids Customer Service departments or subsidiaries.
Sports Leagues and Licensed Merchandise
Lids sells merchandise licensed by professional and collegiate sports organizations. Readers seeking league-level corporate information may also review:
The leagues are licensors and sports organizations. They are not Lids retail stores, order-support departments, or return centers.
Lids Careers and HR Questions
Lids does not publish the corporate switchboard as a dedicated Human Resources number. Job seekers should search and apply through the official Lids careers portal.
Applicants who need accessibility assistance submitting an employment application may use on***************@**ds.com. That address is specifically for application-accessibility assistance and should not be used as a general HR, benefits, payroll, employee-relations, or employment-verification contact.
Current employees should use their established manager, Human Resources, payroll, benefits, ethics, or employee-relations channels. Do not post confidential employment records or private employee information in the comments.
How to Escalate a Lids Complaint
- Identify the transaction type: Determine whether the purchase was made at a physical Lids store, Lids.com, a venue, a league store, a DICK’S Lids shop, or another partner location.
- Gather documentation: Save the receipt, order number, store location, product tags, photographs, customization preview, shipping record, and prior communications.
- Start with the responsible location: Ask for the store manager when the issue involves an in-store purchase, employee interaction, receipt, return, or embroidery service.
- Use the in-store email: Send physical-store purchase questions to cu**********@**ds.com.
- Use Fan Services for online orders: Call 1-855-438-3076 or use the official chat and order-management tools.
- State the requested resolution: Ask clearly for an exchange, refund, correction, remake, missing receipt, shipment investigation, or policy explanation.
- Request written documentation: Keep case numbers, refund confirmations, return tracking, and promised follow-up dates.
- Use the corporate number for an unresolved company-level concern: The administrative number is 1-317-334-9428, but headquarters may refer transaction-level matters back to the responsible store or Fan Services.
- Use an appropriate outside route when necessary: A card issuer may review an unresolved posted billing error. A consumer-protection agency may accept a documented complaint. Product-safety concerns should use the official product-safety route.
Lids Reader Complaints and Review Themes
Visible reader submissions on this page have described alleged concerns involving custom embroidery, a delayed store opening, difficulty escalating a store complaint, a missing emailed receipt, return or exchange difficulties, and interest in a discontinued sports jersey.
These are individual, unverified accounts. They do not establish that every Lids store, employee, product, transaction, or customization has the same outcome. Complaints involving a particular location should identify the city and store while avoiding unnecessary employee names or personal accusations.
Official Lids Resources
- Official Lids website
- Lids contact and chat options
- Lids Help Center
- Find and manage an order
- Return and exchange policy
- Lids store locator
- Lids gift cards
- Product-safety concerns
- Lids careers
- Fanatics information about Lids ownership and retail operations
Frequently Asked Questions
Where is Lids headquarters located?
Lids is headquartered at 7676 Interactive Way, Suite 300, Indianapolis, IN 46278.
Is 10555 Lids Way still the Lids corporate office?
No. The Zionsville address is Lids’ former headquarters. The company’s present corporate operation is located on Interactive Way in Indianapolis.
What is the Lids corporate office phone number?
1-317-334-9428 is a longstanding corporate and administrative number associated with Hat World and Lids. It is not the primary number for online orders, returns, gift cards, or store purchases.
What is the current Lids online support number?
Lids publishes 1-855-438-3076 for Fan Services. Published general telephone hours are 8:00 a.m.–9:00 p.m. Eastern Time, seven days a week.
How do I contact Lids about a store purchase?
Contact the purchasing store and ask for the manager. Lids also publishes cu**********@**ds.com for inquiries concerning purchases made at physical stores.
Does Lids have a Customer Service email?
Cu**********@**ds.com is designated for in-store purchase questions. Online-order questions should use the Lids contact page, chat, self-service tools, or Fan Services telephone number.
How do I contact the Lids HR department?
No public general HR telephone number was verified. Applicants should use the Lids careers portal. On***************@**ds.com is limited to accessibility assistance for submitting an application.
Can I return an online Lids order?
Most eligible online items may be returned within 90 days, subject to the current policy. Trusted Partner, custom, personalized, final-sale, venue, and other excluded products may have different restrictions.
Can customized Lids hats be returned?
Custom and personalized products are generally final sale. When the finished product appears not to match the approved design, contact the store or customization provider promptly and retain the receipt, product, photographs, and preview.
Can I return merchandise to Lids headquarters?
No public information identifies the Indianapolis headquarters as a merchandise-return location. Use the online return system or contact the responsible store for instructions.
Who owns Lids?
Fanatics is the majority owner of Lids. Lids operates through Hat World, Inc., Lids Holdings, Inc., and related subsidiaries and affiliated businesses.
Who is the CEO of Lids?
Thomas “Tom” Ripley is identified as Lids’ chief executive officer.
Is DICK’S Sporting Goods part of Lids?
No. DICK’S and Lids are separate companies, but they have a partnership placing dedicated Lids shops inside selected DICK’S stores.
How do I report a Lids product-safety concern?
Email Pr***********@******cs.com. Use ordinary Customer Service routes for non-safety issues.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Lids’ current Indianapolis headquarters information, former Zionsville office, corporate and consumer-support telephone numbers, store and online-order distinctions, legal entities, Fanatics ownership, leadership, retail operations, return and customization policies, product-safety route, careers information, current business relationships, and visible reader submissions.
We distinguish Lids headquarters from retail stores, partner shops, online Fan Services, custom-embroidery locations, warehouses, league stores, and Fanatics operations. CorporateOfficeHeadquarters.com is independent and is not affiliated with Lids, Hat World, Inc., Lids Holdings, Inc., Fanatics, any Lids store, sports league, team, mall, venue, manufacturer, payment provider, or delivery company.
Page Update Note
This page was substantially revised on July 27, 2026. The update replaced the former Zionsville headquarters address with Lids’ current Indianapolis corporate location; clarified the status of the longstanding corporate administrative number; replaced an outdated Customer Service number with the current Fan Services contact; added Spanish-language support, in-store purchase email guidance, and online-versus-store distinctions; clarified that no public general HR number was verified; added current legal-entity, ownership, leadership, and operating information; corrected Fanatics from competitor to majority owner; explained Lids’ new partnership with DICK’S Sporting Goods; expanded return, exchange, customization, shipping, gift-card, product-safety, employment, and complaint-escalation guidance; reviewed visible reader-submission themes; removed promotional and unsupported claims; omitted the outdated headquarters graphic; and added headquarters-focused FAQs and official resources.
Disclaimer
This page is provided for general corporate-office, contact, retail, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Lids, Hat World, Inc., Lids Holdings, Inc., Fanatics, any retail store, mall, venue, sports league, team, manufacturer, Trusted Partner, delivery provider, payment processor, card issuer, employer, or government agency.
Addresses, telephone numbers, executives, ownership interests, store counts, support hours, return periods, partnerships, products, licensing rights, and policies may change. Review the current official policy and the documentation associated with the applicable purchase before acting.
Nothing on this page is legal, financial, employment, product-safety, intellectual-property, licensing, or consumer-rights advice. Contact the appropriate company, card issuer, regulator, attorney, or qualified professional when those issues require formal guidance.
Share Your Experience
Readers may share a firsthand Lids experience in the comments. Helpful submissions identify whether the issue involved the Indianapolis corporate office, a particular store, Lids.com, a venue, a partner shop, an online order, a return, customization, a gift card, product safety, or employment; the general city or department involved; the contact route used; the approximate response time; and whether the matter was resolved.
Do not publish full order numbers, receipts containing private information, payment-card or bank details, gift-card numbers or PINs, account passwords, verification codes, home addresses, private telephone numbers, personal email addresses, employment records, applicant documents, children’s information, confidential correspondence, or private employee details.
Do not post copyrighted artwork, private customization files, another customer’s information, or unsupported accusations that an identifiable person committed fraud, theft, discrimination, a crime, or other wrongdoing. Describe firsthand events and the requested resolution without presenting an unverified legal conclusion as established fact.
Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential records, private employee information, and sensitive financial or personal information may be edited, withheld, or removed.