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  • Journeys Corporate Office, Headquarters Address & Complaints

Journeys Corporate Office, Headquarters Address & Complaints 

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Use this page to find Journeys corporate office and headquarters information, including Genesco’s Nashville headquarters address, corporate phone number, Journeys customer service phone number, Spanish support, returns and exchanges, order complaints, store feedback, reviews, and related resources. Journeys is a footwear and accessories retailer owned by Genesco Inc., serving teens, young adults, families, and shoppers looking for sneakers, boots, sandals, clothing, backpacks, socks, and youth-culture fashion brands.

Journeys Corporate Office and Headquarters Contact Information

Important: Journeys corporate office information is not the same as a guaranteed store complaint-resolution line. For online orders, returns, exchanges, missing packages, wrong sizes, defective shoes, gift cards, rewards, store pickup, local store service, or shipping problems, start with Journeys Customer Service, the Help Center, the order tracking page, or the local store involved.

Journeys corporate office headquarters in Nashville Tennessee
Journeys corporate office, Genesco headquarters address, customer service phone number, order complaints, returns, and review information

Journeys Headquarters and Genesco Corporate Office

Journeys is a division of Genesco Inc., a Nashville-based footwear and apparel company. Genesco’s current corporate contact information lists 535 Marriott Drive in Nashville, Tennessee as the corporate address. Genesco’s current public company filings also list 1-615-367-7000 as the registrant phone number.

This update is useful for readers searching for Journeys corporate office, Journeys HQ, Journeys corporate address, Journeys corporate, Journeys headquarters, Journeys corporate phone number, Journeys corporate number, contact Journeys, Journeys corporate office address, or Journeys HR number.

Customer Service, Store, and Order-Specific Complaint Note

Many Journeys complaints are tied to a specific online order, store location, receipt, shipping address, return label, shoe size, product style, gift card, Journeys All Access account, payment method, or store associate interaction. Corporate office information can be useful for documentation, but most customer issues need order-specific or store-specific details.

Before escalating a complaint, identify the exact order number, store location, item style, size, color, shipment tracking number, receipt, return tracking number, and the resolution you are requesting.

Choose the Correct Journeys Support Route

Use Journeys Customer Service at 1-888-324-6356 for online orders, returns, exchanges, shipping, store pickup, payment questions, product questions, gift cards, and general shopping support.

Use the Journeys contact form if you want a written support trail. Contact reasons include help placing an order, order status, issue with an existing order, returns and exchanges, and all other inquiries.

Use the local Journeys store for same-day in-store purchase questions, store pickup, local returns, exchange availability, sizing help, product availability, and store associate or manager concerns.

Use Genesco Investor Relations for shareholder questions. Use Journeys Careers or Genesco Careers for job applications, store jobs, home office roles, customer service center jobs, and distribution center jobs rather than unverified HR phone numbers found on third-party websites.

What to Have Before Contacting Journeys Corporate Office

Before contacting Journeys, Genesco, or a store manager, gather:

  • Your Journeys order number, receipt, or store purchase record
  • The exact Journeys store location, city, and state if the issue happened in store
  • Email address and phone number used for the order or Journeys All Access account
  • Product name, brand, style number, size, color, and photos if relevant
  • Shipping tracking number, delivery confirmation, or return tracking number
  • Names of store associates, managers, or customer-service representatives already contacted, if available
  • A short timeline and the specific resolution you are requesting

How to Escalate a Journeys Complaint

Start with the support route closest to the issue. For store purchases, returns, exchanges, store pickup, or associate complaints, contact the store manager first. For online orders, wrong items, mismatched sizes, damaged shoes, delayed shipping, missing packages, or refund delays, contact Journeys Customer Service or use the contact form.

If the first contact does not resolve the issue, send a clear follow-up with the order number, store location, photos, tracking records, dates, and the resolution requested. Keep your email thread, chat transcript, return tracking, and payment record.

For written corporate documentation, use Genesco’s Nashville corporate address. Send copies rather than originals and keep proof of mailing if the complaint involves a larger refund, repeated unresolved order issue, privacy request, or formal written concern.

Returns, Exchanges, Wrong Sizes, and Product Issues

Journeys says returns and exchanges are accepted for merchandise in new condition, with original packaging and valid proof of purchase. Review the current policy before mailing items back or expecting an exchange because rules can vary by purchase channel, item condition, packaging, and proof of purchase.

For wrong-size or mismatched-shoe complaints, keep the box, product tags, packing slip, order confirmation, receipt, and photos of both shoes showing the sizes. If the item was intended as a gift or needed for a specific event, document the timing and what resolution you requested.

For defective shoes, damaged merchandise, or items that do not match the listing, keep photos of the product, packaging, size labels, soles, seams, tags, and online product listing if available.

Shipping, Missing Packages, and Order Tracking

For missing packages, delayed shipments, wrong addresses, incomplete orders, or carrier delivery disputes, keep the order confirmation, tracking number, delivery scan, carrier message, and shipping address used at checkout.

If the carrier shows delivered but the package is missing, check with the building office, mailroom, neighbors, and carrier first. Then contact Journeys with the order number, tracking number, delivery date, and steps already taken.

For store pickup orders, keep the pickup email, store location, ID requirements, pickup deadline, and any message from the store or customer-service team.

Gift Cards, Journeys All Access, and Promotions

Journeys gift card issues may involve lost cards, balance questions, online redemption, e-gift card delivery, or a gift card that was not applied correctly at checkout. Keep the card number, receipt, email delivery record, order confirmation, and balance check.

Journeys All Access issues may involve missing points, account access, reward offers, student discounts, email promotions, text alerts, or rewards not applying at checkout. Keep screenshots of the offer, expiration date, account email, and order history.

For coupon, promo code, sale, or release-related complaints, keep screenshots of the offer, checkout page, product listing, and any exclusions shown.

Payment, Refund, and Charge Dispute Issues

For payment complaints, compare the order confirmation, payment authorization, final charge, refund confirmation, store receipt, gift card balance, and bank or card statement. Pending authorizations may look like charges before they drop off, while posted charges may need a customer-service investigation or payment-provider dispute.

If a refund is promised, ask whether it will go back to the original payment method, gift card, store credit, or another route. Keep the refund confirmation and allow the payment processor time to post the credit.

Store Service, Careers, and HR Questions

For store service complaints, document the exact store location, date, time, associate or manager contact, receipt, and what happened. If the issue involves a return refusal, exchange problem, rude service, fitting help, store pickup, or product availability, ask for a manager review before escalating to customer service.

For employment questions, use Journeys Careers or Genesco Careers. The Genesco corporate contact page lists a Human Resources mailing address but does not publish a general HR phone number for applicants. Do not rely on third-party “Journeys HR number” listings unless you verify them through Genesco or Journeys directly.

Privacy and Account Data Requests

Journeys’ privacy policy provides a privacy portal and a toll-free privacy rights phone number for eligible privacy requests. Use privacy routes only for data rights, access, deletion, opt-out, or privacy-policy matters.

Do not use privacy contacts as a substitute for order support, returns, exchanges, refunds, store complaints, or shipping problems. Customer-service issues should start with Journeys Customer Service or the Help Center.

Scam and Fake Journeys Support Number Warning

Be careful when searching online for a Journeys corporate phone number, Journeys refund number, Journeys customer service number, Journeys HR number, Journeys gift card support, or Journeys order cancellation number. Retail customers can be targeted by fake coupon pages, fake refund messages, fake job offers, phishing emails, fake gift card balance sites, and unofficial support listings.

Use Journeys.com, the official Journeys Help Center, official order emails, the Journeys store locator, Genesco.com, and phone numbers listed on official Journeys pages before sharing account, payment, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, Social Security numbers, or remote computer access to anyone who contacts you unexpectedly.

Common Reasons Customers Contact Journeys Corporate Office

Customers search for Journeys corporate office, Journeys HQ, Journeys corporate address, Journeys corporate, Journeys headquarters, Journeys corporate phone number, Journeys corporate number, contact Journeys, Journeys corporate office address, or Journeys HR number for issues such as:

  • Wrong shoe size, mismatched shoes, damaged merchandise, or defective products
  • Online orders, shipping delays, missing packages, or delivery disputes
  • Returns, exchanges, refund delays, return labels, or return tracking
  • Store service complaints, store pickup, associate conduct, or manager follow-up
  • Gift cards, e-gift cards, balance problems, coupons, or promo codes
  • Journeys All Access, rewards, student discounts, text alerts, or account access
  • Payment issues, duplicate charges, pending authorizations, or refund disputes
  • Careers, HR, Genesco corporate contact, investor relations, or privacy requests

Journeys Reviews and Complaints

Current CorporateOfficeHeadquarters.com feedback includes a complaint about a shipped UGG order arriving with two different shoe sizes and dissatisfaction with the resolution offered by customer service.

This review reflects one individual customer experience and should not be treated as a universal fact about every Journeys store, online order, product, employee, customer-service representative, or corporate response. If you have contacted Journeys corporate office, Journeys Customer Service, a local store, Genesco, or another route about a Journeys complaint, you can share your experience below.

About Journeys

Journeys is a specialty footwear and accessories retailer owned by Genesco Inc. The brand sells sneakers, casual shoes, boots, sandals, apparel, socks, accessories, backpacks, and youth-culture footwear brands through stores and online shopping.

Genesco describes Journeys as a leading multi-brand specialty footwear retailer with more than 800 stores across the United States, Puerto Rico, and Canada. Journeys carries brands such as adidas, New Balance, UGG, Birkenstock, Converse, Vans, Dr. Martens, Crocs, and other footwear and lifestyle labels.

Competitors and Related Corporate Office Pages

Journeys competes with footwear retailers, teen fashion stores, mall retailers, sneaker shops, sporting goods retailers, and online shoe sellers. Customers comparing corporate office contacts and complaint routes may also want to review Foot Locker Corporate Office, Zumiez Corporate Office, Hot Topic Corporate Office, Nike Corporate Office, New Balance Corporate Office, Crocs Corporate Office, Timberland Corporate Office, Vans Corporate Office, and Dick’s Sporting Goods Corporate Office.

Related Resources

Frequently Asked Questions About Journeys Corporate Office

Where is Journeys corporate office located?

Journeys is part of Genesco Inc. Genesco lists its corporate address at 535 Marriott Drive, Nashville, TN 37214.

What is the Journeys corporate office phone number?

Genesco’s corporate phone number is 1-615-367-7000. This should not be treated as a guaranteed Journeys customer complaint-resolution line.

What is the Journeys customer service phone number?

Journeys Customer Service can be reached at 1-888-324-6356.

What is the Journeys Spanish customer service number?

Journeys lists Spanish assistance at 1-866-322-9099.

How do I complain about a Journeys order?

Contact Journeys Customer Service or use the contact form. Include your order number, tracking number, item details, photos, receipt, and the resolution you are requesting.

How do I complain about a Journeys store?

Start with the local store manager, then contact Journeys Customer Service if the issue is not resolved. Include the store location, date, receipt, employee or manager contact, photos if relevant, and the resolution you want.

Who owns Journeys?

Journeys is owned by Genesco Inc., a publicly traded company listed on the New York Stock Exchange under the ticker symbol GCO.

Is CorporateOfficeHeadquarters.com affiliated with Journeys?

No. CorporateOfficeHeadquarters.com is not affiliated with Journeys, Genesco Inc., Journeys Kidz, Little Burgundy, Schuh, Johnston & Murphy, or any Journeys store.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.

Page Update Note

This page was updated on July 1, 2026 to include Genesco’s current Nashville headquarters address, Genesco corporate phone number, Journeys customer service and Spanish support numbers, customer service hours, QueryHunter corporate-office terms, current visible COH review theme, existing image update guidance, and revised order, return, shipping, store, rewards, gift card, and complaint guidance.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Journeys, Genesco Inc., Journeys Kidz, Little Burgundy, Schuh, Johnston & Murphy, or any Journeys store. This page is for informational, review, and complaint purposes only. It is not legal, financial, retail, warranty, footwear, gift card, shipping, privacy, employment, or consumer-protection advice. For order-specific questions, returns, exchanges, shipping, gift cards, rewards, privacy requests, careers, investor matters, or customer-service concerns, verify current information directly with Journeys or Genesco.

Share Your Experience

If you have contacted Journeys corporate office, Journeys Customer Service, a local Journeys store, Genesco, the Help Center, or another route about a Journeys complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.

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Journey's Wrong Sized Shipped

January 3, 2024

So I ordered a pair of UGGS as a Christmas gift for a friend’s child, and she received TWO DIFFERENT shoe sizes, one a size 5 and the other a size 4. When I called customer service, I was only offered an overnight exchange or a 10% discount on future orders. How insulting to a customer that felt horrible that my Xmas gift was ruined. They couldn’t even offer a discount on my shipment, which would have improved my situation. Shame on you JOURNEYS.

H G
Corporate Office Headquarters