Overstock Corporate Office: Headquarters, Customer Service and Complaints

Overstock’s corporate office information has changed. Overstock.com remains an online retail brand, but the former Overstock.com, Inc. changed its corporate name and is now Bed Bath & Beyond, Inc. The parent company’s current headquarters are located at 433 W Ascension Way, Suite 300, Murray, UT 84123.

For an Overstock order, return, refund, delivery, missing-part, damaged-item or account problem, call Overstock Customer Care at 1-833-895-1554 or use the official Overstock Help Center. The corporate switchboard normally cannot access individual shopping orders.

Overstock Corporate Office and Headquarters Address

Overstock.com is currently operated as a retail brand of Bed Bath & Beyond, Inc. The parent company lists its headquarters in Murray, Utah.

The former Overstock headquarters at 799 West Coliseum Way in Midvale continues to appear on older directories and search results, but it is not the company’s current principal executive-office address.

Overstock Customer Service and Corporate Phone Numbers

• Overstock Customer Care: 1-833-895-1554
• Overstock Customer Care Hours: Monday–Friday, 10:00 a.m.–8:00 p.m. Eastern; Saturday–Sunday, 9:00 a.m.–7:00 p.m. Eastern
• Corporate Headquarters: 1-801-947-3100
• Overstock Help Center: Help, chat and self-service options
• Investor Relations: ir@beyond.com
• Media Relations: pr@beyond.com
• Recruiting: careers@beyond.com
• Official Website: Overstock.com

Is 1-800-843-2446 Still the Overstock Customer-Service Number?

The number 1-800-843-2446 appears on older Overstock pages and shared Bed Bath & Beyond help articles. However, the parent company’s current contact page identifies 1-833-895-1554 as the dedicated Overstock.com Customer Care number.

The 1-800-843-2446 number is currently listed for Bed Bath & Beyond Customer Care. Overstock shoppers should begin with 1-833-895-1554 to avoid being routed to the wrong retail brand.

Does Overstock Have a Customer-Service Email Address?

Overstock does not prominently publish one general email address for routine shopping complaints. Customers are directed to the Overstock Help Center, chat and telephone support.

The investor, media and recruiting email addresses listed above are intended only for those specific purposes. They should not be used for orders, returns or refunds.

Choose the Correct Overstock Support Route

• Order status or tracking: Sign in to the Overstock account used for the purchase and open the affected order.
• Cancellation request: Use the cancellation option immediately. Cancellation becomes unavailable after the warehouse accepts the order.
• Return request: Start the return through the order’s self-service return option.
• Refund question: Keep the return tracking number and ask Customer Care to confirm when the return reached the processing facility.
• Damaged or wrong item: Contact Customer Care promptly and keep the packaging, labels and photographs.
• Missing furniture parts: Have the order number, product name, model, part description and assembly instructions available.
• Oversized furniture damage: Report damage or defects within 24 hours of delivery.
• Account or website problem: Use the Help Center and provide the error message, device type, browser and relevant screenshots.
• Overstock credit-card question: Use the financial institution and contact information shown on the card, statement or credit account.
• Corporate or investor matter: Contact Bed Bath & Beyond, Inc. headquarters rather than Overstock Customer Care.

What to Have Before Contacting Overstock

• Order number and order date
• Email address associated with the order
• Product name, SKU, size, color and quantity
• Seller or fulfillment information shown on the order
• Tracking number and carrier name
• Delivery date or expected delivery date
• Photos of damaged packaging, products, labels or missing components
• Return authorization, return label and return tracking number
• Refund amount and original payment method
• Previous support case numbers, chats or emails
• A concise description of the resolution requested

Ask for a case or reference number before ending a support call or chat. Keep one timeline showing each contact date, representative, promise and result.

Overstock Order Tracking and Delivery Complaints

Most order and delivery questions should begin in the customer’s Overstock account. Open the affected order to review its status, estimated delivery date, tracking number and available support options.

Delivery complaints may involve:

• An order that has not shipped
• A shipping label created without later carrier movement
• A delayed or rescheduled delivery
• An order marked delivered but not received
• A package delivered to the wrong address
• One item missing from a multi-item shipment
• Damage during shipping
• An oversized item that cannot be delivered as scheduled

If tracking says delivered but the package is missing, check the delivery photograph, entrances, garage, mailroom, package locker, neighbors and household members. Confirm whether the order was divided into multiple shipments before reporting it missing.

Save screenshots of the complete tracking history. A tracking number and carrier acceptance record can be important when escalating a delayed or missing-order complaint.

How to Cancel or Change an Overstock Order

Overstock processes orders quickly. According to its current cancellation help, an order can no longer be canceled once it has been accepted by the warehouse.

To request cancellation:

1. Sign in to the account used for the purchase.
2. Open the affected order.
3. Select the cancellation option if it is still displayed.
4. Review the order status to confirm whether cancellation was accepted.
5. Save the cancellation confirmation or take a screenshot.

Submitting a cancellation request does not guarantee that the shipment can be stopped. If cancellation is unavailable, the customer may need to receive the product and initiate an eligible return.

Overstock generally cannot change the product, quantity, color, payment method or delivery address after an order has entered processing.

Overstock Return Policy and Return Shipping

Overstock’s standard return policy allows most eligible products to be returned within 30 days of delivery. The product generally must be new or unused and include its original components, accessories and product inserts.

Important return points include:

• Start the return within 30 days of delivery unless a different product-specific policy applies.
• Use the self-service return option connected to the affected order.
• Review the item’s return eligibility before shipping it.
• Use the return label and destination generated for that item.
• Do not combine products requiring separate return labels in one package.
• Keep the carrier receipt and return tracking information.
• Photograph the product and packaging before shipment when the condition could become disputed.

If a product is not defective, return-shipping fees may apply. Overstock states that it covers return shipping for qualifying defective products. Product-specific exclusions, final-sale items and special return conditions may apply.

Do not mail a return to the Murray corporate headquarters or former Midvale address.

Non-Returnable and Product-Specific Items

Final Sale and As-Is products may not be returnable. Electronics, mattresses, jewelry, personalized products, oversized merchandise and other categories may have additional conditions.

Review the product page, order details and current product-specific return policy before opening, assembling, using or discarding the packaging for an item that may need to be returned.

Damaged, Wrong, Defective or Incomplete Overstock Orders

Contact Overstock Customer Care promptly when a product arrives damaged, defective, incorrect or incomplete.

Keep:

• The shipping box and product packaging
• The shipping label
• Product labels, model numbers and serial numbers
• All parts, accessories and hardware received
• Assembly instructions and the parts list
• Photos of the damaged product and packaging
• Delivery paperwork and carrier notes

For missing furniture parts, identify the part number or description shown in the assembly instructions. Avoid discarding the product or packaging until Overstock provides instructions.

Oversized Furniture Damage

Overstock’s current oversized-item policy states that damage and defects must be reported to Customer Care within 24 hours. Inspect an oversized shipment before or immediately after accepting delivery.

If the item is severely damaged, the delivery policy may permit the customer to refuse it. Record the damage on the delivery paperwork, take photographs and contact Customer Care immediately.

Overstock Refund Problems

Overstock states that customers may receive a return refund approximately four weeks after shipping the package back, although many refunds are completed sooner. Processing time can include:

• Return shipping to the processing facility
• Receiving and inspecting the product
• Issuing the credit
• The bank or payment provider posting the refund

If a refund has not arrived:

1. Check the return tracking information.
2. Confirm that the package reached the correct return facility.
3. Review the refund status in the Overstock account.
4. Confirm the original payment method.
5. Contact Customer Care with the return authorization and tracking number.
6. Ask for the date and amount of any refund that Overstock says it issued.
7. Request a case or refund-reference number.
8. Contact the payment provider if Overstock confirms the credit was transmitted but it has not appeared.

Do not discard the return receipt or tracking record until the refund appears on the account.

How to Escalate an Overstock Complaint

1. Open the affected order: Use the account that placed the order so support can identify the transaction.
2. Choose the correct issue: Identify whether the complaint concerns shipping, delivery, cancellation, damage, missing parts, product quality, return shipping, refund or billing.
3. State the requested resolution: Explain whether you want a cancellation, replacement, missing part, return label, refund, shipping adjustment or written explanation.
4. Contact Overstock Customer Care: Call 1-833-895-1554 or use the official Help Center.
5. Request documentation: Ask for a case number and save the chat, email or call notes.
6. Ask for escalation: Request supervisor or specialist review when the first representative cannot resolve the issue.
7. Keep one complaint timeline: Record every date, case number, promised action and follow-up deadline.
8. Use written corporate correspondence when appropriate: For an unresolved company-level matter, send a concise written complaint to Bed Bath & Beyond, Inc., 433 W Ascension Way, Suite 300, Murray, UT 84123. Do not send merchandise to that address.
9. Consider an outside complaint: Depending on the issue, the payment provider, Better Business Bureau, state consumer-protection office or Federal Trade Commission may provide an additional complaint route.

Opening multiple unrelated cases for the same order can make the complaint history harder to follow. Refer to the existing case number whenever possible.

Common Overstock Complaint Topics

• Order not shipped or delivered
• Tracking information not updating
• Cancellation request denied after warehouse processing
• Damaged, defective or incorrect merchandise
• Missing furniture parts or hardware
• Oversized furniture delivery problems
• Return-shipping charges
• Return denied because of product condition
• Refund delayed after return delivery
• Product quality differing from expectations
• Website, account or checkout problems
• Conflicting information from customer-service representatives

About Overstock

Overstock.com is an online retailer offering furniture, rugs, patio products, lighting, home décor, bedding, apparel, jewelry, watches and other home and lifestyle merchandise.

Overstock began in 1999 as a discount e-commerce retailer. The brand became known for selling surplus and closeout products before expanding into a broader online marketplace, particularly for furniture and home goods.

The retail brand is currently part of Bed Bath & Beyond, Inc. It is distinct from the parent company’s Bed Bath & Beyond retail brand, although the brands share corporate ownership and some support infrastructure.

Who Owns Overstock?

Overstock is owned and operated by Bed Bath & Beyond, Inc., a publicly traded company listed on the New York Stock Exchange under the symbol BBBY.

The corporate history can be confusing because the company and retail brands changed names:

• 1999: Overstock.com launched as an online retailer.
• 2023: Overstock.com, Inc. acquired Bed Bath & Beyond intellectual-property assets and changed its corporate name to Beyond, Inc.
• 2024: The Overstock.com retail website was relaunched as a separate shopping brand.
• August 2025: Beyond, Inc. changed its corporate name to Bed Bath & Beyond, Inc. and adopted the BBBY ticker symbol.
• Current headquarters: 433 W Ascension Way, Suite 300, Murray, Utah.

Overstock remains an active retail brand. The old Overstock.com, Inc. corporate name and Midvale address should not be treated as the current parent-company information.

Overstock Competitors and Related Corporate Office Pages

Overstock competes with online home-furnishing retailers, marketplaces, department stores, discount retailers and large general-merchandise companies.

Related corporate office pages include:

• Wayfair Corporate Office
• Amazon Corporate Office
• Walmart Corporate Office
• Target Corporate Office
• HomeGoods Corporate Office

Official and Related Overstock Resources

• Official Overstock Website
• Overstock Help Center
• Overstock Customer Care Contact Information
• Cancel an Overstock Order
• Overstock Standard Return Policy
• How to Return an Overstock Item
• Overstock Refund Policy
• Oversized Item Delivery Policy
• Bed Bath & Beyond, Inc. Corporate Contacts
• Parent-Company History and Investor FAQ
• Overstock Customer Service Numbers, Returns and Reviews

Frequently Asked Questions About Overstock Corporate Office

Where is the Overstock corporate office?

Overstock is a retail brand of Bed Bath & Beyond, Inc. The parent company’s headquarters are located at 433 W Ascension Way, Suite 300, Murray, UT 84123.

What is Overstock’s corporate phone number?

The parent company’s headquarters phone number is 1-801-947-3100. This is a corporate line, not the primary order-support number.

What is the Overstock customer-service number?

Overstock Customer Care can be reached at 1-833-895-1554.

What are Overstock’s customer-service hours?

Overstock lists customer-service hours as Monday through Friday from 10:00 a.m. to 8:00 p.m. Eastern and Saturday through Sunday from 9:00 a.m. to 7:00 p.m. Eastern.

Is 1-800-843-2446 an Overstock number?

That number appears on older and shared help pages, but the current corporate contact page assigns it to Bed Bath & Beyond Customer Care. The dedicated Overstock line is 1-833-895-1554.

Is Overstock still headquartered in Midvale, Utah?

No. The 799 West Coliseum Way address in Midvale is a former Overstock corporate address. The parent company currently lists its headquarters in Murray, Utah.

How do I file an Overstock complaint?

Open the affected order, contact Overstock Customer Care, state the requested resolution and ask for a case number. Request supervisor review if the first representative cannot resolve the problem.

Can I mail a return to Overstock corporate headquarters?

No. Use only the return label and destination generated for the affected order. Do not mail merchandise to the Murray headquarters or former Midvale office.

How long do I have to return an Overstock order?

Most eligible products can be returned within 30 days of delivery. Product-specific conditions and exclusions may apply.

Does Overstock charge for return shipping?

Return-shipping fees may apply when a product is not defective. Overstock states that it covers return shipping for qualifying defective products.

How long does an Overstock refund take?

Overstock states that a return refund may take approximately four weeks after the package is shipped back, although many refunds are completed sooner.

How quickly should oversized-item damage be reported?

Overstock’s oversized-item policy says damage or defects must be reported to Customer Care within 24 hours.

Can I cancel an Overstock order?

A cancellation may be possible before the warehouse accepts the order. Once warehouse processing begins, cancellation may no longer be available.

Does Overstock have a customer-service email address?

Overstock does not prominently publish one general customer-service email address. Use its Help Center, chat or telephone support.

Who owns Overstock?

Overstock is owned and operated as a retail brand of Bed Bath & Beyond, Inc.

Overstock Reviews and Complaints

As of the September 1, 2026 update, this CorporateOfficeHeadquarters.com page does not display any published customer reviews. Readers can be the first to describe their experience with an Overstock order, delivery, return, refund, product, website or customer-service interaction.

Helpful reviews explain:

• What product or service was involved
• Whether the problem involved shipping, damage, cancellation, return shipping or a refund
• Which support route was used
• Whether a case number or escalation was provided
• How long the resolution took
• Whether Overstock ultimately resolved the complaint

These reviews represent individual customer experiences and should not be interpreted as the experience of every Overstock shopper.

Jump directly to the Overstock review form.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, customer-service routes, complaint guidance and consumer review options for major companies and brands.

For this Overstock update, we reviewed the current parent-company contact page, investor information, official Overstock support pages, current return and refund policies, corporate filings, related customer-service resources and the existing COH review area. We distinguish current official information from former addresses and older telephone numbers that continue to appear in search results.

Page Update Note

This page was updated on September 1, 2026. The update replaces the former Midvale headquarters with the current Murray address, identifies Bed Bath & Beyond, Inc. as the parent company, adds the dedicated 1-833-895-1554 Overstock Customer Care number, and expands order, cancellation, return, refund and complaint guidance.

Corporate addresses, support numbers, operating hours and retail policies can change. Confirm time-sensitive information through the official Overstock Help Center before calling, mailing documents or returning merchandise.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Overstock.com, Bed Bath & Beyond, Inc., its retail brands, sellers, delivery carriers, payment providers or financial partners.

This page is provided for informational, complaint, review and corporate-contact purposes. It is not a customer-service department and cannot access orders, issue refunds, cancel purchases, arrange returns or resolve account problems.

Leave an Overstock Review

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Include enough information to make the review useful, but do not post your full order number, tracking number, address, telephone number, email address, payment details, account screenshots or other private information.