Lumber Liquidators lists its headquarters in Lawrenceburg, Tennessee. This guide provides the current company address and published phone number, with separate routes for flooring orders, sales questions, installation concerns and warranty registration. Older Richmond, Virginia listings reflect the former LL Flooring operation and should not be treated as current headquarters information.
Share your Lumber Liquidators review, or use the official contacts below to request assistance with a purchase.
Lumber Liquidators corporate office — quick answers
Headquarters: 2350 W.O. Smith Drive, Lawrenceburg, TN 38464, USA. The company’s About page abbreviates the street as “WO Smith Dr.”
Published company phone: 800-427-3966 (1-800-HARDWOOD). Select option 2 for Customer Care.
Order and service email: customercare@lumliq.com.
Sources: official headquarters listing and Customer Care and warranty contact. Checked September 12, 2026.
On This Page
Lumber Liquidators Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| General company inquiry | 800-427-3966 | Published headquarters/customer contact; ask to be directed to the appropriate business team. |
| Existing order, product concern or service | 800-427-3966, option 2 customercare@lumliq.com |
Customer Care for purchase follow-up and claim routing. |
| Products, pricing or a new purchase | insidesales@lumliq.com | Inside Sales for product selection and quotations. |
| Bellawood registration | 800-427-3966, option 2 | Customer Care handles Bellawood product registration. |
| Installation-warranty notice | customercareteam@lumliq.com | Email specifically printed in the Limited Installation Warranty; include your project details. |
| Local stock or pickup | The store handling your order | Confirm availability, collection arrangements and the correct pickup location. |
| Employment opportunities | Official careers page | Use the application instructions for the relevant position. |
The official contact page separates Inside Sales from Customer Care. The main number is not a verified dedicated HR or executive complaint line. The installation-warranty document publishes a different email from the general contact footer; use the address relevant to the request you are making.
How to Escalate a Lumber Liquidators Flooring Concern
These are suggested preparation and follow-up steps. They do not guarantee a refund, inspection or warranty approval.
- Identify the purchase and the responsible parties. Locate the invoice, purchase date, store and exact product name. If installation was included, locate that agreement too. Explain whether the problem concerns the flooring supplied, the delivery, the installation work or more than one of these.
- Document the condition before making changes. Photograph the affected area, several close-up views, carton labels and product identifiers. Note when you first saw the problem. For missing merchandise, compare the invoice quantities with the cartons and accessories actually received.
- Contact Customer Care and the selling store. Give a short account of the issue and your requested next step, such as checking a shipment, supplying a missing transition strip or arranging review of an installation concern. Share purchase records privately through the company’s channels.
- Ask who will handle the next action. Request a reference number, the team responsible, any additional evidence needed and an expected follow-up date. If a contractor is involved, ask whether you should contact that contractor directly and whether the company has opened its own service record.
- Request further review if the response does not resolve the issue. Summarize previous contacts and any promised action. Ask for a Customer Care supervisor or the team handling the applicable warranty. Keep written confirmation before agreeing to a replacement, repair visit or other resolution.
For an installation complaint, retain the estimate, signed scope of work, change orders and completion paperwork. Distinguish work included in the purchased service from extra work discussed separately with an installer. If the dispute concerns a threshold, subfloor preparation or removal of old flooring, identify the relevant line in the agreement so the team can assess that particular item.
The Limited Installation Warranty treats contractor workmanship separately from product warranties and describes a one-year period for the company’s assistance when its stated conditions are met. Its mailing instructions use the Lawrenceburg address, attention Lumber Liquidators Customer Care. Read the complete document for coverage, exclusions and notice requirements.
A review on this website does not open a Lumber Liquidators service case or submit a warranty claim. Keep invoices, home addresses, order numbers, payment information and contractor contact details out of public reviews and photographs.
Returns, Delivery and Flooring Project Preparation
Check the terms before returning unused flooring
The current sales terms state a 30-day return period after receipt and a 25% restocking fee. Eligible products must remain in original condition and packaging. Installed flooring, custom products and specified clearance or as-is merchandise have restrictions; shipping and delivery charges are nonrefundable. Ask the store to confirm eligibility and the refund calculation for your exact items before transporting them.
Separate full unopened cartons from opened boxes, cut pieces, moldings, adhesives and installation accessories. A list of quantities makes it easier to discuss the return without assuming every leftover item qualifies. If your installer purchased the material on your behalf, first establish whose name is on the retailer’s invoice and who can authorize a return.
Confirm delivery service and access requirements
The delivery and pickup guide distinguishes delivery options and says the local store contacts customers when pickup orders are ready. Bring the required identification and payment card when collecting an order. Ask about the weight and dimensions before choosing a vehicle, and confirm the collection location with the store.
For home delivery, describe stairs, narrow access, building restrictions and the rooms where materials will be placed. Request a written quote for the actual delivery service and destination. The company’s delivery page and sales terms show different mileage and weight conditions for advertised pricing, so a headline delivery price should not be treated as a universal project quote.
Inspect materials before installation begins
Check the product name, finish and quantity against the invoice while the cartons and labels are available. Report obvious damage or shortages promptly. The sales terms say concealed damage must be reported within 30 days of receipt and warn against installing damaged or defective material. Ask Customer Care how to preserve evidence if the concern requires an inspection.
Before the installer arrives, ask for the manufacturer’s written instructions for the specific flooring. Confirm who is responsible for checking site conditions and whether required preparation is included in the estimate. This helps avoid treating a product question, a building-condition issue and a workmanship complaint as the same problem.
What Happened to LL Flooring, and Who Owns Lumber Liquidators?
Lumber Liquidators operates within the F9 Brands portfolio. The current brand should not be described using the former LL Flooring public-company ticker or the old Richmond headquarters details.
A proposed acquisition of F9 Brands by the company formerly called Bed Bath & Beyond did not close. Neighborhood Intelligence announced on September 8, 2026, that the agreement had been terminated and the companies would continue independently. This is stated in Neighborhood Intelligence’s official release distributed through Business Wire.
If you have an older LL Flooring invoice, identify the original seller, purchase date and warranty document before seeking assistance. Ask current Customer Care whether it can assist with that specific purchase and who administers any remaining coverage. The continued use of a familiar brand name alone does not establish that every historical order, deposit or warranty has the same handling process.
Lumber Liquidators Corporate Contact Questions
Can I send flooring to headquarters for a return?
Obtain return instructions first. A corporate correspondence address does not establish that a location accepts customer merchandise. Ask for the approved destination, any authorization requirement and the costs you would be responsible for paying.
Where is the HR or payroll phone number?
A separate public HR or payroll line was not verified. Applicants should follow the official careers process. Current and former employees should use their employer-provided HR contacts and identify the employing company and relevant employment dates.
How can I follow up on Bellawood warranty registration?
Use Customer Care’s published registration route. Have the product details and receipt ready, and ask for confirmation that the registration was received. Keep that confirmation with the warranty supplied for your particular flooring.
Related Corporate Office Guides
For other flooring and home-improvement retailers, see our Floor & Decor and Home Depot corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Lumber Liquidators’ headquarters listing, contact directory, sales terms, delivery guidance and warranty documents, together with F9’s portfolio and the September 8 acquisition-termination announcement, on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Lumber Liquidators or F9 Brands.
Share Your Lumber Liquidators Review
Which store or service was involved, what flooring did you purchase, and how did the company respond? Describe the outcome or the step still outstanding. Positive and negative experiences are welcome. Please omit personal information and identifying details from receipts or photos.