Boscov’s corporate office is located at 4500 Perkiomen Avenue in Reading, Pennsylvania. The family-owned department-store company operates locations throughout the Northeast and Mid-Atlantic. This page provides Boscov’s headquarters address, corporate switchboard, Customer Service numbers, current CEO and ownership information, return and delivery guidance, complaint-escalation steps, and current customer-review themes.
Boscov’s Corporate Office Address and Phone Numbers
- Legal and Operating Company: Boscov’s Department Store, LLC
- Boscov’s Corporate Office Address: 4500 Perkiomen Avenue, Reading, PA 19606, USA
- Boscov’s Corporate Switchboard: 1-610-779-2000
- Boscov’s Shopper Services: 1-800-284-8155
- Shopper Services Hours: Monday–Saturday, 9:00 a.m.–8:00 p.m. Eastern; Sunday, 10:00 a.m.–7:00 p.m. Eastern
- Boscov’s Store Locations: 1-800-755-6391
- Boscov’s Credit Card: 1-844-271-2778
- Credit Card TDD/TTY: 1-888-819-1919
- Boscov’s Gift Cards: 1-888-850-9964
- Corporate Gift Cards and Fundraising: 1-877-824-3565
- Gift Registry Assistance: 1-800-284-8155
- Schedule or Reschedule Furniture Delivery: 1-888-696-8199
- Furniture and Mattress Post-Delivery Problems: 1-888-267-2687
- Chairman and Chief Executive Officer: Jim Boscov
- Ownership: Privately held and family owned
- Online Customer Support: Contact Boscov’s
- Store Locator: Find a Boscov’s Store
- Careers: Boscov’s Careers
- Official Website: boscovs.com
Corporate phone clarification: 1-610-779-2000 is Boscov’s current corporate switchboard. Customers with an online order, return, refund, gift card, website, store, delivery, or merchandise complaint should normally begin with Shopper Services at 1-800-284-8155.
Credit-card correction: Older listings may show 1-800-755-7872. Boscov’s currently directs card-account customers to Comenity Capital Bank at 1-844-271-2778.
Fax and repair-number correction: The former general fax number and the previously listed appliance-repair number are not included in Boscov’s current public call directory. They have been removed rather than presented as verified contacts.
Human Resources note: Boscov’s does not publish one general public Human Resources telephone number for all applicants, employees, or former employees. Applicants should use the official careers site. Current and former employees should use the internal Human Resources, payroll, benefits, manager, or employee-support contact provided by Boscov’s.
Where Is Boscov’s Headquarters?
Boscov’s corporate headquarters is located at:
Boscov’s Department Store, LLC
4500 Perkiomen Avenue
Reading, PA 19606
The headquarters is in the Reading and Exeter Township area of Berks County. Some directories therefore describe Boscov’s headquarters as being in Reading, while others identify Exeter Township. Both generally refer to the same Perkiomen Avenue corporate location.
The address is associated with Boscov’s corporate offices, executive leadership, merchandising, buying, vendor relations, transportation, accounts payable, risk management, marketing, store operations, Human Resources, and other company functions.
The Perkiomen Avenue property is also associated with a Boscov’s retail location. Customers seeking store-specific assistance should clarify whether they need the Exeter store or the corporate office when calling.
Do not automatically mail merchandise returns, credit-card payments, gift cards, delivery claims, warranty products, employment records, vendor invoices, or time-sensitive legal notices to the headquarters address. Use the address supplied on the packing slip, card statement, delivery document, vendor instructions, or official correspondence when it differs.
What Is Boscov’s Corporate Phone Number?
Boscov’s corporate switchboard is:
Boscov’s current vendor documentation identifies this as the company’s corporate switchboard, including for routing calls to buyers and other corporate departments.
The number may be useful for:
- General corporate routing
- Vendor and buyer inquiries
- Corporate-office correspondence questions
- Administrative departments
- Company-level business inquiries
- Requests involving an unresolved corporate complaint
Calling the corporate switchboard does not guarantee direct access to Jim Boscov, another executive, the legal department, Human Resources, a regional manager, or a particular store decision-maker.
Routine customer issues should generally begin with the responsible store, Shopper Services, Comenity Capital Bank, the delivery department, or the department identified on the customer’s receipt or order documents.
Boscov’s Customer Service Number and Hours
Boscov’s refers to its main customer-service department as Shopper Services. It can be reached at:
- Monday–Saturday: 9:00 a.m.–8:00 p.m. Eastern Time
- Sunday: 10:00 a.m.–7:00 p.m. Eastern Time
Shopper Services may assist with:
- Online and telephone orders
- Order status
- Missing or delayed packages
- Incorrect or damaged merchandise
- Returns and exchanges
- Refund status
- Gift registry questions
- Gift cards and merchandise credits
- Store-pickup orders
- Website-account problems
- Product availability
- Promotions and coupons
- Store complaints
- Marketing-email complaints
- Escalation beyond a local store
Customers can also submit a message through Boscov’s official online contact form.
Before contacting support, gather the order number, store location, purchase date, item name, receipt, packing slip, tracking information, previous case number, photographs, and the resolution being requested.
Provide those details through an official support channel rather than posting them publicly.
Boscov’s Store Location Phone Number
Customers looking for a Boscov’s store can call:
Current published hours for the store-location line are Monday through Saturday from 10:00 a.m. to 9:00 p.m. and Sunday from 10:00 a.m. to 6:00 p.m.
The online store locator provides each store’s address, telephone number, hours, services, events, accessibility information, and specialty departments.
Store-level questions may include:
- Local inventory
- Store hours
- In-store pickup
- Optical or hearing services
- Beauty counters
- Travel centers
- Furniture departments
- Gift registry
- Returns and exchanges
- Local events and promotions
- Store employee or manager complaints
Who Owns Boscov’s?
Boscov’s is a privately held, family-owned department-store company.
It does not have a publicly traded parent company, stock symbol, or outside corporate owner listed as controlling the retail chain.
The company traces its origins to Solomon Boscov, who arrived in the Reading area and began selling household merchandise in 1914. The business later developed into a neighborhood store and expanded into a regional department-store chain.
Boscov’s remains under family leadership and describes itself as the largest family-owned department-store company in the United States.
Who Is the CEO of Boscov’s?
Jim Boscov is Chairman and Chief Executive Officer of Boscov’s.
He is a member of the Boscov family and continued the company’s family leadership following longtime Chairman Albert Boscov.
Jim Boscov and other corporate leaders regularly visit stores to meet employees, review operations, reinforce the company’s culture, and hear customer feedback.
Executive roles can change. Vendors, journalists, applicants, property owners, and other corporate correspondents should verify current leadership before directing a time-sensitive communication to a named executive.
About Boscov’s Department Stores
Boscov’s is a regional full-line department-store chain serving communities throughout Pennsylvania, New Jersey, New York, Delaware, Maryland, Ohio, Connecticut, and Rhode Island.
Its stores and website sell products including:
- Women’s, men’s, juniors’, and children’s clothing
- Shoes
- Handbags and accessories
- Beauty products and fragrances
- Jewelry and watches
- Bedding and bath products
- Furniture and mattresses
- Kitchen and dining merchandise
- Small appliances
- Home décor
- Luggage
- Patio and outdoor merchandise
- Toys and seasonal products
Services vary by store and may include optical centers, hearing-aid centers, beauty salons, travel services, candy departments, gift registries, furniture delivery, alterations, curbside pickup, and community fundraising events.
Common Reasons People Contact Boscov’s Corporate Office
- Finding Boscov’s corporate office or headquarters
- Confirming the headquarters address
- Looking for the corporate phone number
- Escalating an unresolved store complaint
- Reporting employee or manager conduct
- Resolving an online-order problem
- Reporting a missing or damaged package
- Requesting a return, refund, or exchange
- Disputing a rejected return
- Resolving a Boscov’s credit-card problem
- Reporting a gift-card or merchandise-credit problem
- Scheduling furniture delivery
- Reporting furniture or mattress damage
- Questioning a promotion or sale price
- Reporting a product-safety concern
- Stopping unwanted marketing emails
- Contacting a corporate buyer or vendor department
- Applying for a corporate or store job
How to Escalate a Boscov’s Complaint
- Start with the responsible department. Contact the store, Shopper Services, Comenity Capital Bank, gift-card department, delivery department, or other team connected with the issue.
- Ask for a manager. For a store complaint, request the department manager or store manager while the transaction or event can still be reviewed.
- Request a reference number. Record the date, time, department, representative’s name if provided, and expected response date.
- Preserve supporting records. Keep receipts, packing slips, order confirmations, return tracking, photographs, delivery records, account messages, and previous correspondence.
- State the requested resolution. Examples include a refund, exchange, return review, billing correction, delivery repair, merchandise credit, store callback, or written explanation.
- Ask for supervisory review. Request escalation to a Shopper Services supervisor, store manager, regional leader, returns team, delivery department, gift-card team, or another appropriate specialist.
- Send a written corporate complaint. If ordinary support does not resolve the matter, mail a concise timeline to Boscov’s corporate office in Reading.
- Protect payment-dispute deadlines. Contact the bank, card issuer, PayPal, or another payment provider promptly when an unauthorized, duplicate, undelivered, or unresolved charge remains.
Mail copies rather than original receipts or documents. Use a trackable mailing method for important correspondence and retain proof of delivery.
Boscov’s Online Order and Missing-Package Complaints
Boscov’s online orders may be divided into separate shipments. Each shipment may have its own packing slip, return address, and tracking number.
Before reporting a missing item:
- Review every shipping confirmation.
- Compare the items with each packing slip.
- Check whether another shipment is still in transit.
- Confirm the complete delivery address.
- Check porches, mailrooms, parcel lockers, side doors, and building offices.
- Ask household members or neighbors whether they accepted the package.
- Save screenshots of the tracking history.
- Contact Shopper Services promptly.
For a wrong or damaged item, retain the product, packaging, shipping carton, tags, and packing slip until Boscov’s provides instructions.
Do not mail merchandise to corporate headquarters unless Boscov’s specifically directs you to do so.
Boscov’s Return and Refund Policy
Most qualifying merchandise purchased through Boscovs.com can generally be returned within 90 days of purchase.
The ordinary return requirements include:
- The original packing slip
- Merchandise tags still attached
- Return within the applicable period
- Compliance with product-specific restrictions
- Use of the return address listed on the applicable packing slip when returning by mail
Eligible online purchases may generally be returned to a Boscov’s store or shipped to the return address shown on the packing slip.
Boscov’s says ordinary returns may take up to 10 days to process after receipt. Shipping charges generally are not refunded.
Review the current Boscov’s return policy.
Online-Only and Personalized Merchandise
Some online-only merchandise cannot be returned to a store or may not be returnable at all. Product descriptions should identify these restrictions.
Monogrammed merchandise generally cannot be returned. Damaged or defective monogrammed items may require direct vendor replacement.
Furniture Returns
Furniture generally has a seven-day return period beginning on the delivery date.
Non-defective furniture returns may carry pickup fees. Special-order furniture may also be subject to a cancellation fee, and fabric or leather treatment services are generally nonrefundable.
Customers should inspect furniture at delivery and note visible cosmetic or mechanical problems on the delivery receipt.
Mattresses and Box Springs
Mattresses and box springs generally are covered by manufacturer warranties rather than the ordinary merchandise-return policy.
Boscov’s also offers a limited 60-day mattress comfort program. The current terms generally require the customer to sleep on the mattress for at least 30 days, contact the appropriate department by the 60th day, and satisfy condition, fee, delivery, and replacement requirements.
The program generally applies to a one-time mattress exchange rather than a cash refund. Box springs and foundations are not covered by the ordinary comfort exchange.
Other Special Return Periods
Product-specific periods and restrictions include:
- Patio Furniture: Generally 30 days, with the original receipt and packaging
- Air Conditioners: Generally 14 days
- Swimming Pools: Generally 30 days, with seasonal restrictions
- Jewelry and Watches: Generally 30 days, in original condition with packaging and tags
- Gift Cards: Generally nonreturnable and not redeemable for cash except where required by law
Clearance items, floor samples, as-is merchandise, commercial purchases, and merchandise damaged through misuse may not qualify under the standard policy.
PayPal Returns
Items paid through PayPal that are mailed to the return address on the packing slip may generally be refunded to the PayPal account.
PayPal purchases returned to a store may be limited to an exchange or Boscov’s merchandise credit under the current policy.
Boscov’s Credit Card Customer Service
The Boscov’s credit card is issued and serviced by Comenity Capital Bank.
- Boscov’s Credit Card Customer Service: 1-844-271-2778
- TDD/TTY: 1-888-819-1919
- Card-Service Hours: Monday–Saturday, 8:00 a.m.–9:00 p.m. Eastern Time
- Online Account Management: Manage a Boscov’s Credit Card
Contact Comenity Capital Bank for:
- Payments
- Statements
- Interest and late fees
- Credit limits
- Lost or stolen cards
- Unauthorized card transactions
- Replacement cards
- Card-account closure
- Credit reporting
- Billing-error notices
Boscov’s Shopper Services may assist when the problem concerns the underlying retail purchase, return, refund, promotion, or store transaction. Comenity controls the credit account itself.
Boscov’s Gift Cards and Gift-Card Complaints
Boscov’s gift-card questions and balance inquiries can be directed to 1-888-850-9964.
Boscov’s states that its gift cards:
- Do not expire
- Do not have service fees
- Can be used for eligible merchandise and services at Boscov’s stores and Boscovs.com
- Cannot be used to buy another gift card
- Cannot be applied to a Boscov’s credit-card balance
- Generally cannot be refunded or redeemed for cash except where required by law
A lost or stolen gift card may be replaceable for the unused balance when the customer has the original proof of purchase.
Boscov’s Gift-Card Scam Warning
Gift cards are intended for purchases and gifts. They are not a legitimate payment method for taxes, government agencies, utility bills, technical support, legal settlements, police departments, prize fees, or account-security charges.
- Do not provide a gift-card number or PIN to an unexpected caller.
- Do not email photographs of a gift card.
- Do not purchase cards because someone threatens arrest, disconnection, or financial loss.
- Keep the original purchase receipt.
- Contact Boscov’s promptly if a balance disappears unexpectedly.
- Contact the appropriate authorities when fraud is suspected.
Boscov’s Furniture Delivery Complaints
To schedule or reschedule furniture delivery, call 1-888-696-8199.
Current published delivery scheduling hours are Monday through Saturday from 8:30 a.m. to 4:30 p.m.
For a post-delivery issue involving furniture or a mattress, call 1-888-267-2687.
Post-delivery problems may include:
- Visible damage
- Missing furniture pieces
- Incorrect merchandise
- Mechanical defects
- Assembly concerns
- Mattress or foundation damage
- Failure to complete an authorized haul-away
- Property damage allegedly caused during delivery
Inspect the merchandise before signing the delivery receipt. Photograph visible damage and make sure the problem is noted on the delivery document.
Keep the sales receipt, delivery receipt, photographs, model information, and all communications with the delivery department.
Boscov’s Store and Employee Complaints
For a complaint involving a cashier, salesperson, department employee, fitting room, return desk, store condition, accessibility concern, or local manager, begin with the store manager.
Document:
- The store location
- The date and approximate time
- The department involved
- The general transaction
- The conduct or condition being reported
- Whether a manager responded
- The requested resolution
It is generally unnecessary to publish the full name of a cashier, salesperson, or other local employee in a public review. Identify the person by role and allow Boscov’s to use scheduling and transaction records to determine who was involved.
If the complaint concerns the store manager or remains unresolved, call Shopper Services and request further store-operations or regional review.
Boscov’s Marketing Email Complaints
Customers who no longer want promotional emails should use the unsubscribe link provided in a Boscov’s marketing message.
If messages continue after the preference change has had a reasonable time to process:
- Confirm that the email is genuinely from Boscov’s.
- Save an example showing the sender and date.
- Review the marketing preferences in the Boscovs.com account.
- Contact Shopper Services at 1-800-284-8155.
- Do not click links in suspicious messages.
Transactional messages concerning an order, return, credit account, gift card, or account-security event may continue even after promotional marketing is disabled.
Boscov’s Product Recalls and Safety Complaints
Boscov’s sells merchandise from many manufacturers. A safety issue may need to be addressed by Boscov’s, the manufacturer, or both.
If a product may be recalled or dangerous:
- Stop using it when continued use could present a hazard.
- Keep the product, packaging, tags, receipt, model number, serial number, and lot code.
- Take clear photographs.
- Check Boscov’s official recall information.
- Check the manufacturer’s website.
- Search the appropriate federal product-safety database.
- Seek appropriate medical or emergency assistance when an injury has occurred.
Do not discard a potentially defective product before confirming whether it must be photographed, inspected, returned, or preserved as evidence.
Boscov’s Corporate Office Reviews and Complaints
The five current visible comments on CorporateOfficeHeadquarters.com describe individual experiences involving store conditions, employee conduct, checkout, marketing emails, and returns.
- Binghamton, New York: A customer described an excessively hot store, dirty floors and fitting rooms, and a need for building improvements, while also praising the Providence store.
- Store Shopping Experience: A customer alleged that employees closely watched the customer and spouse, failed to price shoes clearly, and disputed the amount of cash provided at checkout.
- Easton, Pennsylvania: A customer described allegedly rude treatment near closing time while making additional purchases and said a department manager later apologized.
- Marketing Emails: A reviewer complained about receiving too many promotional emails.
- Erie, Pennsylvania: A customer described difficulty obtaining a shoe refund from one employee before another associate completed the transaction.
These comments are individual, unverified accounts. They do not establish that every Boscov’s store, employee, transaction, return, email, or customer-service interaction will have the same outcome.
When leaving a Boscov’s review, consider including:
- The store city and state or whether the purchase was online
- The approximate purchase or complaint date
- The department or service involved
- The general problem
- The support route used
- Whether a manager or supervisor responded
- The resolution requested
- Whether the concern was ultimately resolved
Privacy Warning for Boscov’s Reviews
Retail complaints can involve private order, payment, delivery, credit-card, employment, and contact information.
Do not post:
- A complete order, case, return, transaction, or tracking number
- A register or receipt identifier
- A payment-card or Boscov’s credit-card number
- A gift-card number or PIN
- A password or verification code
- A home or delivery address
- A personal phone number or private email address
- An unredacted receipt, packing slip, return label, account statement, or identification document
- Private information about an employee or another customer
Use Boscovs.com, Comenity’s official card site, or a verified Boscov’s store page before entering account or payment information. Be cautious with fake customer-service numbers, refund offers, gift-card requests, delivery messages, and employment scams.
Boscov’s Competitors and Related Corporate Offices
Boscov’s competes with national department stores, regional retail chains, discount retailers, online marketplaces, and specialty apparel and home-goods companies.
- Macy’s Corporate Office
- JCPenney Corporate Office
- Kohl’s Corporate Office
- Walmart Corporate Office
- Target Corporate Office
Other competitors include Dillard’s, Belk, Burlington, Amazon, regional furniture retailers, specialty beauty stores, shoe retailers, and independent department stores.
Frequently Asked Questions About Boscov’s Corporate Office
Where is Boscov’s corporate office?
Boscov’s corporate office is located at 4500 Perkiomen Avenue, Reading, PA 19606.
Where is Boscov’s headquarters located?
Boscov’s headquarters is in the Reading and Exeter Township area of Pennsylvania at 4500 Perkiomen Avenue.
What is Boscov’s corporate office address?
The Boscov’s corporate-office address is 4500 Perkiomen Avenue, Reading, PA 19606.
What is Boscov’s headquarters address?
The headquarters address is 4500 Perkiomen Avenue, Reading, Pennsylvania 19606.
What is Boscov’s corporate phone number?
Boscov’s corporate switchboard is 1-610-779-2000.
What is 610-779-2000?
1-610-779-2000 is Boscov’s corporate switchboard and is also associated with Boscov’s operations in the Reading area.
What is Boscov’s customer-service number?
Boscov’s Shopper Services can be reached at 1-800-284-8155.
What are Boscov’s Customer Service hours?
Shopper Services is currently available Monday through Saturday from 9:00 a.m. to 8:00 p.m. Eastern and Sunday from 10:00 a.m. to 7:00 p.m. Eastern.
Who owns Boscov’s?
Boscov’s is a privately held, family-owned department-store company. It does not have an outside public parent company.
Who is the CEO of Boscov’s?
Jim Boscov is Chairman and Chief Executive Officer of Boscov’s.
What is the Boscov’s credit-card number?
Boscov’s credit-card Customer Service through Comenity Capital Bank is 1-844-271-2778.
Is 1-800-755-7872 still the Boscov’s credit-card number?
Boscov’s current official support information directs cardholders to 1-844-271-2778 rather than the older number.
What is the Boscov’s gift-card phone number?
Boscov’s gift-card questions and balance inquiries can be directed to 1-888-850-9964.
How long do I have to return a Boscov’s purchase?
Most qualifying Boscovs.com merchandise can generally be returned within 90 days. Furniture, mattresses, personalized merchandise, jewelry, watches, air conditioners, patio products, pools, and other categories may have shorter periods or different conditions.
Can I return a Boscovs.com order to a store?
Many qualifying online purchases can be returned to a Boscov’s store with the packing slip. Some online-only products are excluded or must be returned by mail.
How long does a Boscov’s refund take?
Boscov’s says ordinary return processing may take up to 10 days after the return is received. Additional time may be required for the bank or payment provider to post the credit.
Who do I call about Boscov’s furniture delivery?
Call 1-888-696-8199 to schedule or reschedule furniture delivery. Call 1-888-267-2687 for a post-delivery furniture or mattress problem.
How do I complain about a Boscov’s store?
Start with the store manager, document the location and incident, and call Shopper Services at 1-800-284-8155. Request a reference number and additional store-operations review when necessary.
Can I mail a complaint to Boscov’s headquarters?
Yes. A general written complaint may be sent to Boscov’s Department Store, LLC, 4500 Perkiomen Avenue, Reading, PA 19606. Use a more specific address when Boscov’s provides one for a return, credit account, vendor matter, or legal notice.
Can I mail a merchandise return to Boscov’s corporate office?
No, not unless Boscov’s specifically instructs you to do so. Use the return address printed on the packing slip or return eligible merchandise to a Boscov’s store.
What is Boscov’s HR phone number?
Boscov’s does not publish one general public Human Resources number. Applicants should use the official careers site, while employees should use internal Human Resources and benefits contacts.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, ownership and leadership information, complaint guidance, related-company resources, and a public forum for first-hand customer reviews.
Corporate contacts, executives, telephone numbers, support hours, return terms, card issuers, delivery procedures, store locations, and company policies can change. Readers should verify important information through Boscov’s, Comenity Capital Bank, the responsible store, or another official source before acting.
Page Update Note
This Boscov’s corporate-office page was updated on July 23, 2026 to verify the 4500 Perkiomen Avenue headquarters address and 1-610-779-2000 corporate switchboard; verify current Shopper Services, store-location, gift-card, fundraising, registry, delivery, and post-delivery numbers; replace the outdated credit-card number with the current Comenity Capital Bank contact; remove unverified fax and appliance-repair listings; confirm Jim Boscov as Chairman and CEO and the company’s family-owned status; add current return, mattress, furniture, delivery, gift-card, card-account, order, store, product-safety, and complaint guidance; incorporate QueryHunter corporate-office, address, headquarters, complaint, and telephone-number searches; summarize and clean up the five visible reviews; preserve the original image; add privacy protections; and update relevant competitor links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by Boscov’s Department Store, LLC, Boscov’s, LLC, BPC, LLC, Comenity Capital Bank, any Boscov’s store, employee, executive, manufacturer, delivery provider, payment processor, gift-card provider, or related organization.
This page is provided for informational, corporate-contact, complaint, and review purposes only. It does not provide legal, financial, credit, product-safety, employment, warranty, or consumer-rights advice. Addresses, phone numbers, executives, ownership, support hours, return periods, card contacts, delivery procedures, and store policies may change. Verify important information through the appropriate official source.
Share Your Boscov’s Experience
Have you contacted Boscov’s about its corporate office, a store employee, online order, missing shipment, return, refund, credit card, gift card, furniture delivery, mattress, product defect, promotional email, store condition, manager, or unresolved complaint? Share your first-hand experience below and explain which store, department, or support route you used and whether the concern was resolved.
Privacy warning: Do not post your complete order number, case number, transaction number, register information, tracking number, payment-card information, Boscov’s credit-card number, gift-card number or PIN, password, verification code, home address, personal phone number, private email address, employee personal information, unredacted receipt, packing slip, return label, account statement, or other private identifying information in a public review.