AOL’s current U.S. corporate and legal address is 770 Broadway, New York, NY 10003. AOL.com and AOL Mail are provided in the United States by AOL Media LLC, while AOL subscription offerings are provided by AOL Membership Services LLC. AOL operates as part of Yahoo, a privately held media and technology company backed by Apollo-managed funds. AOL does not prominently publish a dedicated corporate headquarters switchboard. Users seeking help with AOL Mail, passwords, billing, subscriptions, spam, account recovery, or technical problems should use AOL Help or the appropriate official support number rather than contacting Apollo’s corporate office.
AOL Corporate Office, Ownership, and Support Information
- Brand: AOL, formerly known as America Online
- AOL.com and AOL Mail Provider: AOL Media LLC
- AOL Subscription Provider: AOL Membership Services LLC
- Current U.S. Corporate and Legal Address: 770 Broadway, New York, NY 10003, USA
- Dedicated Public AOL Corporate Switchboard: Not prominently published
- AOL Live and Premium Support: 1-800-358-4860
- AOL Account, Plan, Sign-Up, and Reactivation Support: 1-800-827-6364
- Parent Company: Yahoo
- Yahoo Chief Executive Officer: Jim Lanzone
- Ownership: Yahoo is a privately held company backed by Apollo-managed funds
- Official AOL Website: AOL.com
- AOL Help Center: AOL Help
- Official AOL Contact Page: Contact AOL Support
- Password and Account Recovery: Reset or Change an AOL Password
- Manage AOL Subscriptions: AOL MySubscriptions
- AOL Feedback: Submit AOL Product Feedback
- Yahoo Corporate Website: Yahoo Inc.
- Yahoo Careers: Yahoo and AOL Careers
- Yahoo Terms of Service: Yahoo and AOL Terms
The old 9 West 57th Street listing belongs to Apollo Global Management and should not be used as the current AOL address. The older 1-212-652-6400 number is also not confirmed on AOL’s current official support, corporate, or legal pages and should not be treated as the verified AOL headquarters or Human Resources number.
Where Is AOL Corporate Headquarters?
AOL no longer operates as a separate publicly traded corporation with an independently promoted headquarters. For current U.S. corporate and legal purposes, AOL Media LLC and AOL Membership Services LLC use 770 Broadway, New York, NY 10003.
This is the address readers should use when searching for AOL corporate office, AOL headquarters, AOL corporate address, AOL head office, AOL main office, or AOL headquarters in New York City.
The 770 Broadway address should not be treated as a walk-in customer-service center, password-recovery office, billing counter, retail location, or place to deliver computers and other devices. Most AOL concerns must be handled through online account tools, AOL Help, or a verified support number.
AOL, Yahoo, and Apollo Ownership Explained
AOL is part of Yahoo’s portfolio of digital media, email, content, and technology brands. AOL and Yahoo began operating under unified terms after the two businesses were combined within the former Verizon Media organization.
Yahoo later became a standalone privately held company backed by funds managed by Apollo. Apollo is therefore connected to AOL through Yahoo’s ownership, but Apollo’s headquarters at 9 West 57th Street is not the AOL corporate office.
Jim Lanzone is the chief executive officer of Yahoo. AOL does not prominently identify a separate public chief executive officer or standalone executive leadership team for ordinary customer-contact purposes.
AOL Corporate Office vs. Customer Support
AOL’s corporate and parent-company operations handle business leadership, legal matters, privacy, advertising, technology, corporate careers, media, partnerships, and company-wide policy.
AOL Support handles AOL Mail, passwords, sign-in problems, account recovery, spam, subscriptions, AOL Desktop Gold, account security, billing, mobile mail, and other product-specific issues.
The number 1-800-358-4860 is promoted by AOL for live expert assistance. Some AOL Help pages describe this as paid premium support, so callers should ask whether a subscription or charge applies before accepting service.
The number 1-800-827-6364 appears in official AOL materials for account creation, account management, plans, benefits, sign-up, and reactivation. It should not be described as a dedicated corporate headquarters or executive complaints number.
Choose the Correct AOL Support Route
- Forgotten password: Use AOL’s Sign-in Helper and password-reset instructions.
- Changed or inaccessible recovery phone number: Use the account-recovery process and update recovery information after regaining access.
- Account locked or repeated verification loop: Follow AOL’s sign-in troubleshooting and account-security guidance.
- Suspected hacked account: Change the password, review recent activity, remove unfamiliar sessions, and check mail settings.
- Missing or delayed email: Review spam, filters, blocked addresses, forwarding, storage, and third-party mail-app settings.
- Excessive spam: Mark messages as spam, block senders, review filters, and avoid interacting with suspicious links.
- AOL paid plan or billing question: Sign in to MySubscriptions or call the account and plan support number.
- Cancel a paid AOL subscription: Use MySubscriptions and confirm whether other premium products remain active.
- AOL Desktop Gold: Use the Desktop Gold support articles and confirm whether the account includes paid support.
- AOL app problem: Review the current app requirements, update the app, and check account security.
- News or comment feedback: Use AOL’s feedback site rather than password or billing support.
- Privacy or personal-data request: Use Yahoo’s official privacy tools and policy routes.
- Employment inquiry: Use Yahoo’s official careers website rather than calling an unverified HR number.
- Corporate-level unresolved matter: Send written correspondence to the AOL entity at 770 Broadway after documenting normal support efforts.
What to Have Before Contacting AOL Support or Corporate
- The AOL username or email address involved
- Access to the recovery phone number or alternate email when possible
- The name of the AOL product or paid plan
- The approximate date the problem began
- The device, browser, mail app, and operating system being used
- Any error message shown during sign-in or account recovery
- The last successful sign-in date
- The subscription, payment, or billing date involved
- The support case number or representative previously contacted
- A concise description of the steps already attempted
- The specific resolution being requested
Do not publish an AOL email address, password, recovery phone number, security answer, one-time verification code, payment information, account screenshots, private messages, home address, phone number, or employee personal information in public comments.
How to Escalate an AOL Complaint
Begin with the official AOL Help article connected to the issue. Many password, spam, mail-delivery, subscription, and security problems can be handled through self-service tools without contacting the corporate office.
When live assistance is necessary, call a number obtained directly from AOL Help. Ask whether the support is included with the account or requires a paid subscription. Request a case or reference number and record the date, representative, steps attempted, promised action, and expected follow-up.
If the issue involves a paid plan, review MySubscriptions and identify every active product separately. Cancelling one AOL plan may not cancel other premium subscriptions billed to the account.
For a substantial concern that remains unresolved after official account or product support, written correspondence may be sent to:
AOL Media LLC or AOL Membership Services LLC
770 Broadway
New York, NY 10003
Use the entity that matches the service involved. Send copies rather than original financial or identity documents and remove unnecessary passwords, security codes, complete payment information, and private email content.
Common Reasons Users Contact AOL Corporate Office
- Finding the current AOL corporate address
- Trying to verify an AOL support phone number
- Repeated sign-in failures or password-reset loops
- Loss of access to an old recovery phone number or email address
- Two-step verification or account-security problems
- Suspected hacking or unauthorized account changes
- Missing messages, blocked email, filters, or mail-app synchronization
- Excessive spam, phishing, or fraudulent messages
- AOL Desktop Gold or mobile-app technical problems
- Paid plans, billing, renewals, cancellations, or unexpected charges
- Concerns involving AOL news, comments, moderation, or content
- Privacy, accessibility, legal, advertising, careers, or corporate matters
AOL Password, Sign-In, and Account-Recovery Complaints
AOL account-access complaints may involve forgotten passwords, outdated recovery information, verification codes that do not arrive, repeated sign-in prompts, an unrecognized device, a locked account, or an account that may have been compromised.
Begin with AOL’s Sign-in Helper. Enter the recovery phone number or alternate email connected to the account and follow the verification instructions. AOL generally cannot use public comments or ordinary corporate mail to verify ownership of an email account.
If access is restored, immediately review the recovery phone number, alternate email, recent activity, connected applications, mail filters, blocked addresses, display name, forwarding settings, and security options.
Account-recovery results depend on the information already connected to the account. Do not pay an unknown person who claims to have a special way to bypass AOL’s verification process.
AOL Hacked Account and Security Complaints
Warning signs of a compromised account can include messages sent without permission, unfamiliar sign-ins, changed settings, missing contacts, unexpected password changes, new forwarding rules, or repeated MAILER-DAEMON notices.
Change the password through AOL’s official account-security page, remove unfamiliar sessions or connected applications, and inspect mail settings for changes. Use a strong password that is not shared with another website.
If the AOL address is used to recover banking, shopping, social-media, or other accounts, review those services as well. An attacker with access to email may attempt to reset passwords elsewhere.
Do not send AOL a password by email or disclose it to a caller. AOL states that it will not call or email asking for the account password.
AOL Spam, Missing Mail, and Delivery Complaints
AOL Mail complaints may involve excessive junk mail, legitimate messages sent to Spam, missing mail, blocked senders, messages that cannot be opened, filters sending mail to the wrong folder, or synchronization problems with a third-party app.
Mark unwanted messages as spam instead of opening links or replying. AOL warns that even an unsubscribe link inside a malicious message can be dangerous. Use the built-in unsubscribe option only when the sender and message are trusted.
If legitimate mail is missing, review the Spam folder, blocked-address list, filters, account forwarding, recent security changes, and settings in any third-party mail application.
Include only general information in a public complaint. Do not post private correspondence, sender addresses, account screenshots, attachments, or personal information belonging to another person.
AOL Plans, Billing, and Subscription Complaints
AOL offers free email along with optional paid plans and services. Billing complaints may involve AOL Desktop Gold, live support, security products, identity-protection benefits, ad-free mail, recurring subscriptions, or an older AOL plan that remains active.
Sign in to MySubscriptions and review every active product. Cancelling a paid AOL plan generally allows continued use of free AOL Mail, but separately billed premium subscriptions may remain active until they are cancelled individually.
Record the product name, amount, billing date, payment method, cancellation confirmation, and effective cancellation date. Ask for written confirmation when a support representative processes a change.
If a charge is not recognized, first verify whether it belongs to another AOL plan or benefit connected to the account. Contact the payment provider promptly when the payment information itself may have been used without permission.
AOL Content, Comments, and Feedback Complaints
Concerns involving news articles, advertising, comments, moderation, blocked posts, content recommendations, or site design are different from AOL Mail and password-support issues.
Use AOL’s feedback site to submit product suggestions or describe a content-related concern. Include the page, date, browser, general issue, and steps needed to reproduce the problem.
Do not publish political affiliations, threats, personal accusations, private employee information, or identifying details about other commenters when describing a moderation dispute.
Fake AOL Support and Phishing Warning
Go directly to AOL Help before calling any support number. AOL warns that internet search results may lead users to fake support websites and malicious telephone numbers.
Be suspicious of emails that provide a PIN and instruct you to call an 800 or 888 number. Scammers may claim that an account is suspended, a payment failed, a computer is infected, or a password must be verified immediately.
AOL will not ask for an account password. Do not provide passwords, verification codes, full card numbers, bank-login information, gift-card payments, cryptocurrency, wire transfers, or remote access to a computer in response to an unexpected message or call.
Official AOL emails may display an AOL Official Mail indicator. A message claiming to be from AOL without the expected official markings should be treated cautiously.
AOL Reviews and Complaints
AOL reviews vary by account age, product, subscription, device, browser, recovery information, technical issue, and support route. Positive feedback may mention long-term email continuity, familiar mail features, news content, or successful account recovery.
Commenters on this page have discussed excessive spam, blocked account access, password and recovery problems, two-factor authentication, long support waits, and concerns involving comments posted on AOL content. Other complaints may involve missing mail, hacked accounts, billing, AOL Desktop Gold, subscription cancellation, privacy, or fake support numbers.
When leaving an AOL review below, include the general product involved, approximate date, issue type, support route used, response time, and whether the complaint was resolved. Do not publish an AOL address, password, recovery information, account screenshots, payment details, or private messages.
AOL Competitors and Related Corporate Office Pages
AOL operates within Yahoo, so Yahoo is a related parent-company resource rather than an unrelated competitor. Other digital media, email, search, and technology companies compete with portions of AOL’s services.
Related corporate-office pages include Yahoo Corporate Office, Google Corporate Office, Facebook Corporate Office, and Apple Corporate Office.
Related Resources
- Official AOL Website
- AOL Help Center
- Contact AOL Support
- Reset or Change an AOL Password
- Fix AOL Sign-In Problems
- Update AOL Recovery Information
- Recognize a Hacked AOL Account
- Review AOL Account Activity
- Manage Spam in AOL Mail
- Cancel or Change an AOL Plan
- Manage AOL Subscriptions
- Identify Legitimate AOL Support
- AOL Scam and Phishing Guidance
- AOL Feedback
- Yahoo Corporate Website
- Yahoo and AOL Terms of Service
- Yahoo and AOL Accessibility Information
- Yahoo and AOL Careers
Frequently Asked Questions About AOL Corporate Office
Where is AOL corporate headquarters?
AOL no longer promotes a separate standalone headquarters. The current U.S. address listed for AOL Media LLC and AOL Membership Services LLC is 770 Broadway, New York, NY 10003.
Is 9 West 57th Street the AOL headquarters?
No. That address belongs to Apollo Global Management. Apollo-managed funds back Yahoo, but Apollo’s global headquarters should not be presented as AOL’s corporate office.
What is the AOL corporate phone number?
AOL does not prominently publish a dedicated current corporate switchboard. The older 1-212-652-6400 number is not confirmed on current official AOL or Yahoo pages.
What is the current AOL support phone number?
AOL promotes 1-800-358-4860 for live expert assistance. Some help pages describe this as paid premium support, so verify any charges or plan requirements before accepting service.
What is 1-800-827-6364?
1-800-827-6364 appears in current official AOL articles for account creation, plans, account management, benefits, and reactivation. It is not a dedicated AOL corporate-office number.
Is 1-212-652-6400 AOL Human Resources?
No current official AOL or Yahoo page confirms it as an HR number. Employment questions should be submitted through Yahoo’s official careers website.
Who owns AOL?
AOL operates as part of Yahoo. Yahoo is a privately held company backed by funds managed by Apollo.
Who is the CEO of AOL?
AOL does not prominently identify a separate public chief executive officer. Jim Lanzone is the chief executive officer of Yahoo, AOL’s parent company.
How do I recover an AOL password?
Use AOL’s Sign-in Helper and the recovery phone number or alternate email connected to the account. Do not give a password or verification code to an unsolicited caller.
How do I report a hacked AOL account?
Change the password through AOL’s official account-security page, review recent activity, remove unfamiliar sessions, and inspect mail settings for unauthorized changes.
How do I cancel an AOL paid plan?
Sign in to MySubscriptions, choose the plan, and follow the cancellation steps. Review the account afterward because separately billed premium subscriptions may remain active.
How do I complain about AOL spam?
Mark unwanted messages as spam, block repeat senders, review mail filters, and avoid interacting with suspicious links. Use AOL Feedback for broader product concerns.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for technology companies, email providers, retailers, financial institutions, airlines, hotels, restaurants, and other major organizations. This page is designed to help readers distinguish AOL’s corporate and legal address from AOL Support, Yahoo, Apollo, password recovery, subscriptions, security, careers, and product-feedback routes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with AOL, AOL Media LLC, AOL Membership Services LLC, Yahoo, Apollo Global Management, any AOL plan, any employee, or any customer-support representative. This page is provided for informational purposes only and is not legal, financial, cybersecurity, privacy, or technical advice.
Addresses, phone numbers, ownership arrangements, executives, account tools, subscription prices, plan benefits, support availability, recovery processes, security features, billing policies, and complaint routes may change. Visit AOL Help or Yahoo’s official corporate and legal pages for current information.
Share Your Experience
Have you contacted AOL Support, used Sign-in Helper, managed an AOL subscription, reported spam, recovered an account, contacted Yahoo, or sent correspondence to the AOL corporate address? Share your experience with AOL Mail, passwords, recovery information, account security, spam, missing email, billing, Desktop Gold, subscriptions, support calls, content feedback, or corporate escalation below.
Helpful reviews include the general AOL product, approximate date, issue type, support route used, response time, and whether the complaint was resolved. Please do not post an AOL email address, password, recovery phone number, verification code, payment information, home address, phone number, private messages, employee personal information, or screenshots containing personal data.