Xfinity Corporate Office Headquarters HQ

50 comments
Xfinity® Corporate Office Headquarters HQ
Official Address
One Comcast Center
Philadelphia, PA 19103-2838 USA
Corporate Phone Number: 1-215-665-1700
Corporate Fax Number: 1-215-981-7790
Customer Service Number: 1-800-266-2278


CorporateOfficeHeadquarters.com is not associated with Comcast® or Xfinity®. Our site is for informational and review purposes only.
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50 comments:

  1. I have had the service for 3 days and I am going to cancel because this is the worse service I have ever endured. They came in and destroyed my yard, I do not have internet access and customer service hung up on me twice.

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    1. Well, xfinity should change it’s name to iNfinity cause that’s where go when to try to get real customer support!

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  2. Really! try this for one size. I have been harassed for three years by credit collections companies. I thought from day one my phone was a non published number. I called today and find out it's not. I have complained for three years. Good bye Comcast Hello Cable vision

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    1. we need 2 destroy everything xfinity

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  3. xfinityyyy doesn't care about their customers who are loyal to them.PLEASE GO WITH A RELIABLE CUSTOMER FRIENDLY CABLE COMPANY WHO CARES!

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  4. This service is such a disappointment. I am disabled and when I tried to complain about continuous information being entered onto their TV guide service I was put through a resetting and connection checking checklist. The customer service rep Jennifer would not listen. The problem is not in the electronic or mechanical area, it is in the human data entry area. The people entering the info onto the TV guide are not editing their work. I have seen football games listed with the wrong teams playing each other, wrong shows listed in time slots that were not played and today I watched a show about the Hitler Youth on the Military Channel that was described in the info as being about World War One. Either someone does not know Hitler was in World War Two or they did not proof read what they wrote. I find this info all the time. I tried to explain that someone needs to take a look at the info being entered. Jennifer not only would not look to see what I was talking about, but ignored all my comments and when asked directly several times she ignored my question and wanted the serial number instead. Not listening to a customer who is trying to point out where the service can be improved is not a way to run a business. I tried to call corporate headquarters but when I called the number above instead of talking to a person an automated voice tells me to all another number and then hung up on me. If you are considering purchasing this service I recommend looking else where. The way they treat their customers is the kind of service you can expect if you use Xfinity and Comcast.

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  5. Comcast has designed their customer phone system to confuse not to serve the caller. They close down their office on the weekend and fail to notify the caller the office is closed.
    This enables them to charge for services which would have been terminated by the caller. Then they fail to credit the customers account but send them a check in the mail for service non rendered. This method of accounting gives them a greater cash flow while forcing the customer to wait for the refund which should be given the day it was requested.
    ALL services rendered bt Xfinity are substandard and do not meet the level of professional service Americans have come to expect of those who are called to serve the public!
    I am connecting the PUC as well as the BBB to lodge a complaint against this company.
    I will let everyone in my sphere of infuence know that Comcast ISP and voice services are inferior to tin can communications and are to be avoided like a hot stove or a poisionious snake!!!!!

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  6. This provider is the worst I have ever had for cable service. The bill never stays the same, they charge you for services that you do not have. Customer service want let you speak to a supervisor or give you the corporate number, had to find that on my own.Will never use or recommend

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    1. This has been an absolute nitemare u should fire ever customer service rep that works in the mobile department there is alot people at of work..... i feel like iam in prison with them 2 phones dont work called chatted and going no where????? i wanted to go back to my old carrier customer service if u want to call them that new the first 2 sims later didnt nor text. so i had no choice but to pay off thew dam phone buy a new one on payments and my new iphone 11 isnt calling texting or getting data... fire everyone of the customer crap service please... i need sim card again still didnt recieve it???? sincerely MICHAEL ZUMMO p.s. know iam locked out of my account for internet horrible nitemare terrible close the dam buisness done payinfg for no service BBB LAWYER

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  7. What an incredible nightmare with this company. The worst I have ever, ever experienced. I have spoken to Malcolm (PMN); Eleni (1H2); Awit (10379); Steven (NEDEIV); Aron (1A3); and Clarissa (182) and not one has cancelled the service I did not order. I just received via e-mail congratulations for ordering Signature Support and I spent over 3 hours today telling all these attendants that I did not order this service. I asked that it be removed from my bill and after I spent all those hours trying to get this service removed, I hung up the phone only to go to email and get a "congratulations for ordering Signature Support. This is by far the worst company I have ever dealt with in my entire life.

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  8. Two months of serice and I have called 14 times about the crappy service. It is costing me money well beyond the monthly bill to have your ****** service

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  9. Wow, there's something very wrong with this company. I've had no service for 3 days. They keep making appointments for a technician and never show up. 4 appointments-no call, no show. Then I got a good laugh when they called at 3 PM to say I wasn't home for the visit. I specifically said NOT to come in the afternoon because I work. Then tonight a 'caring' service woman said she took it seriously, would talk to her supervisor and call me back and assured me she'd call me back. Surprise! Dead silence. So, I have no cable, they don't give a shit, and they have possible the WORST customer service on the planet. Don't bother with their on line chat. That's 10x worse, if that's even possible.

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  10. Relating to Scott Voight's insightful November 29, 2012 posting: the next time you see an Xfinity ad on TV, take a close look at the "TV Guide" screen, featured twice within the commercial. Toward the bottom, they list the program "Nashville" and indicate that it is on FOX. Sorry folks, it's on ABC. Apparently, the inmates are running the assylum. Thanks to all for the heads-up to avoid!

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  11. Xfinity sucks. Their phone service technicians don't know the product and put band aids on real problems. When they hang up they consider the problem solved such that when the problem happens again and again and again the idiot supervisors consider them new and unique events. time to move away from these clowns who need to pays hundreds of millions trying to re-brand their way out of a bad reputation.

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  12. xfinity, Quickly needs to get the call centers all back to the U.S.A. Why? Because last night I talked to 4 different people all in ASIA. Then finally the 4th at the 2 1/2 hour mark. Said to turn the modem around, then reset then add the network key. IT WORKED. Now how easy was that. Could have been figured out in 10 minutes. Corporate you are so lame & cheap. I hear that you are consolidating in the USA. But HURRY UP PLEASE. Or I will move to another Cable co. Like I did when I joined up with you. I worked 29 yrs. customer service. WE CARED & understood problem

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  13. This comment has been removed by a blog administrator.

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  14. I want to know how to talk to some one in the corporate office. I cancelled my signature support months ago and because they didn't do their job I'm being charged unless I know a ticket number where I cancelled. Hello?! Do your job and I won't need a number. It's been months. Who keeps that?

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  15. They have the worst customer service over the phone and in person. How the hell are they still in service. Why do they have tech support over the phone and they can't help or answer any of your technical problems. Who can I go to to complain about your customer service?

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  16. My wife and I have had xfinity 0ne since Feb. 28 of 2014, we have had three techs out to the house replaced two boxes, a filter ,cable and added a amplifier and still are having trouble with the phone, internet and cable. Today is the 28th of June when will we get the service that is advertised and why are we paying for service that we are not getting, should we not get a discount,Comcast/xfinity does advertise that you get 100% service, hate to rain on their parade but we do not get service that they advertise. Have talked to another company that I had before and they do have better service, and are cheaper at least my wife and I know will be getting the service they advertise!!!!! Also do not like being laughed at or hung up on when I call in that is so unprofessional and can not understand the individual nor can they understand me, I guess Comcast/xfinity has lowered their standards to get business.
    Signed very dissatisfied, unhappy and angry customer!!!!

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  17. You SUCK! instead of screwing your customers and taking our money why don't you actually do what you broadcast on tv!

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  18. My cable went out a week ago. Nobody would help me except to give me an appointment in a week. They never showed up and said they called but, I never received a call. That was Friday! I made another appt. for the following Monday and the tech that showed up named Mike Warren #4939 started ranting going off towards me, something about the boxes no being attached to the wall, that I am going to owe $100.00, I explained that his company told me to take them to the office and het them upgraded. He kept getting madder by the moment, called his boss ranting, give me his phone to speak to his supervisor and then yanked it out of my hand. I could not believe what was happening to me. I was scared for my own well being in my own home. I honestly thought the man was going to hit me, I recorded most of it. I can't believe the service I have received from every person working for this cable company. There is absolutely no supervision, nobody to call, no respect for the customer. The only corporate complaint number ended up to be this blog site. What is wrong with these people!!!!!

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  19. XFINITY SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!MY WIFI HASNT BEEN WORKING FOR OVER 3 WEEKS AND I BEEN CALLING IN EVERY 2 DAYS AND THEY TROUBLE SHOOT THE MODUM WHICH WORKS 2 DAYS THEN ITS OUT AGAIN AND I VE SPOKEN TO 2 SUPERVISORS IN WHICH THEY SCHEDULED APPTS ONE APPT THE TECH AINT SHOW THEN THE NEXT APPT I GOT A CALL SAYING THEY DIDNT HAVE A TECHNICIAN THAT COULD COME BUT I HAD A APPT FOR THAT DAY SO THEY GAVE ME ANOTHER APPT. IVE TRIED CALLING TO SPEAK WITH ANOTHER SUPERVISIOR CAUSE IM PAYING FOR SERVICES THAT I CANT EVEN USE AND THEY CLAIM ALL THE SUPERVISORS WERE BUSY AND ONE WOULD CALL ME BACK WITHIN 2 HRS THE LATES ITS BEEN 6 HOURS AND NOONE HAS CALLED BACK YET. I SEE WHY THE REPRESENATIVES DONT DO THEIR JOBS CORRECTLY CAUSE THE SUPERVISORS DONT BUT ALWAYS WANT THEIR PAYMENTS ON TIME. DONT WASTE YOUR TIME WITH COMCAST CALL VERIZON AND U WILL NOT HAVE THIS PROBLEM AT ALL THEY CARE ABOUT THEIR CUSTOMERS AND PROVIDING 100%SERVICE TO THEM. COMCAST IS A RIP OFF!!!!!!!!!!!!!!!

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  20. I went to pay my bill the employee told me I needed to take my dog out side I told him she was my service animal and showed him her id he said the id dosnst tell tell him any think he started getting disrespectfull to me and my service doge com cast sucks and are ignorant couse I tried to talk to his supervisor and he decided to side with employee I will be contact a lawyer about this matter couse the violated the federal law that give my dog the right to accompany me we ever I go and when I filled complaintthey did not get back to me and treated it like a joke

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  21. you won, 21 phone calls to customer service and 4 visits to office and you still charged me a 15.00 fee for self install kit that not one of the 25 people I talked with every every said anything about. I even ask if the problem could be at the pole, oh no everyone said. the problem was at the pole. I would like to stick this service up your presidenst you know what. I gave up and paid the 15.00 so I would not talk with you auto phone service again. and you nice script readers

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  22. Just got xfinity and have had no problems however i wanted to be able to watch football on sundays and everything. Theres a nfl redzone package which is 10$ more per month. I was so stoked. Tried to purchase this package and turns out my cable plan doesnt have the requirements for this package. I am in college in my first apartment and i dont understand why i have to have a bigger bill to add on a certain package that i want. There shouldnt be any cable bundles availible if you cant add certain packages to it. I'm just really unsatisfied.

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  23. YOUR SPORTS PACKAGE IS A BUNCH OF BULLSHIT
    YOU AINT FINNESSIN ME!
    On the site it says 10$ more per month for nfl package and when i wanted to buy it i couldnf because it was over 100$ per month
    I was so stoked to watch my football games but you guys hide this big charge that just automatically comes with wanting the sports package
    Sorry for my cursing just really dissapointed

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  24. Xfinity said I was getting a great deal. Sent me the X1 box installed then Without cable for 8 days worked 7 now out again. These people don't care about there customers it all about the money. Said there were going to call us today that never happened this place is a joke. If u are ready any of these comments trust me they are all true. Go to direct or att. Cable is so high for the crappy service u get.

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  25. OMG I'm shocked! We was with Comcast for 15 years, so we started building a house and Direct TV approach us in Menards and gave so a song and dance and we chose to go with them. Wrong decision!!So after our commitment time was up we chose to go back to Comcast. Well at first our services would go out a couple of times and they would reset the boxes thru the air and it worked! Then we decided to have the security system put in and our night mare started. First the installer was at our house for 10 hours. He brought faulty equipment and said he would get new equipment from the warehouse before the end of the day. He charged us for equipment that he couldn't even put in and said we would get a refund, This happened in October, but to date that hasn't happened. In fact now the TV, INTERNET, TELEPHoNE and Security system as been out for 3 weeks. They make appointments to come and see what is wrong and never show up. We have taken off work only for them to offer us $20. I call corp. Offices and the ball did start to roll. But now they tell us that we owe $1600. And we have the maintenance agreement. But it was the lines outside and they replaced them. I spoke to billing and got ahold of a person with an Asian accent and she told me that if I didn't stop calling that my bill was going to go up some more. The whole time I was on the phone to her she spoke Asian to her fellow employees the whole time I was on the phone, but she would tell me tom hold on. This went on for 20 minutes. Once she even spoke Asian to me and then remembered she needed to convert to English and giggled. She said there would have to be an investigation to see if the charges were legit. I said are to going to call me back and she I would have to look at my bill in a couple of days and see if they took the charges off. Now tell me is that good customer service? Xfinity what happened to you! You were so good to us before. Our relationship is getting ready to be broken and no repair can mend this. We talking 5 months now, and we are done

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  26. ALL I CAN SAY IS THEY SUCK THEY WANT YOU TO WAIT THREE WEEKS TO INSTALL

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  27. ITS TIME TO GET YES NETWORK BACK! I JUST FINISHED TELLING YANKEES HOW I FEEL ABOUT YOU BILLION DOLLAR CHILDREN NOT BEING ABLE TO AGREE SO FANS , ONCE AGAIN ARE BLOCKED FORM WATCHING THERE TEAM BECAUSE IT MIGHT CUT INTO YOUR CORPORATE JET FUND, I PAY $180 A MONTH FOR INTERNET, PHONE AND CABLE
    I GET OVER A HUNDRED CHANNELS, MOST OF WICH ARE REALITY SHOWS, MULTIPLE DYI SHOWS, WHEN ALL I LOOK FORWARD TO IS WATCHING MY FAVORITE TEAM PLAY BASEBALL. I ONLY NEED ABOUT 20 CHANNELS , WHY NOT LET ME PICK THE ONES I WANT TO WATCH. MAYBE WE NEED TO RISE UP AND SAY WE DONT WANT TO WATCH YOU ANYMORE, WHERE WOULD THOSE CORPORATE BILLIONS BE THEN???C'MON SUCK IT UP AND GIVE THE FANS WHAT THEY WANT, LET THEM WATCH THE TEAMS THEY WANT TO WATCH. DONT WORRY, AS I TOLD THE YANKEES, ONE MORE LETTER TO THE PRESS IS FORTHCOMING, MAYBE THEY CAN PREESURE YOU TWO INTO PLAYING NICE AND MAKING FANS HAPPY, I WOULD HAVE ALREADY CHANGED TO FIOS IF THEY WERENT ON STRIKE AND CANT GET ANYONE TO COME AND DO THE INSTALL, AND NO, I AM NOT GOING TO BUY THE MLB PACKAGE AND PAY MORE MONEY FOR SOMETHING THAT I SHOULD BE GETTING FROM YOU FOR FREE.

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  28. Comcast issues are consuming my time trying to get working service that I am paying for...........so far no luck.....but should I feel really special that now I have a corporate case#?.......no don't get excited this appears to be no help for a customer either!! Oh well, I will keep trying all avenues that I can ....just to get someone with the Comcast company to do something and to value a customer

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    1. 25 emails back and forth with a Supervisor and the problem still is not taken care of just since July 6th. I've had 2 technicians out here, one yesterday to destroyed my property my cutting and using a brand new coaxial cable instead of using a Comcast provided one.....tracked insulation from attic on carpet in hallway, bedroom, bed, & stairs.....did not clean up, as well as drywall dust - did not clean up. These are just a couple of issues.

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  29. I am very upset. I was assured by a corporate customer service rep on 6/17/2016 that my bill was $117.44 as I had a $50 adjustment on my bill. I then verified that with four different agents throughout the rest of the month. I paid $150 which left me a credit on my bill when I paid it on 7/1/2016. I then verified with another agent after I paid my bill on the first that I had a credit on my account. Then my bill comes out this month for July and it says that I did not pay the entire bill last month still owe $17.44. I talked to four different customer service reps on 7/21/2016. I was told four different stories and was basically told to pound sand. I even have email from that corporate customer service agent on 6/17/2016 saying that my bill was $117.44 instead of $167.44. I had same problem last month to. I contacted better business bureau as tired of the run around and lies. I was told by five different agents total last month it was $117.44. Then the agents on 7/21/2016 each gave me a different story about my bill.Including a supervisor. i am really tired of this as been lied to all along.

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  30. BBB Complaint Submitted

    Your complaint has been submitted and assigned the ID 11838783. For your reference, a copy of your complaint appears below. You will also receive an email with a link that you may use to view this complaint.
    The complaint is being handled by the dispute center listed below. Please contact them with any questions.
    BBB serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
    1411 K St. NW, 10th Floor
    Washington , DC 20005-3404
    [email protected]
    Web: http://www.mybbb.org
    ________________________________________
    Consumer Information
    Date Filed: 11/21/2016
    Sal: Mr.
    First Name: Glen
    Middle Name: E
    Last Name: Williams
    Suffix:
    Address: 3600 Sw Lake Shore Dr

    Blue Springs Missouri 64014
    UNITED STATES
    Daytime Phone: 816-228-3091
    Evening Phone: 816-228-3091
    Fax:
    Email: [email protected] (email)

    Business Information
    Business ID: 0080003221
    Name: Comcast Corporation
    Address: 1701 John F Kennedy Blvd
    City: Philadelphia
    State/County: PA
    Zip/Postal Code: 19103
    Business Phone Number: (800) 266-2278
    URL:


    The consumer indicated that they WOULD speak to the media about this complaint.
    Complaint Detail / Problem
    Complaint Type: Customer Service Issues
    Problem: In July this year I switch my home phone, Internet and TV service to Comcast. I signed a two year contract with them promising to make my monthly payments on time and in return, after the first 2 or 3 payments they would issue me a 200.00 Visa prepaid card. I also convinced both my sons to do the same, which they did. As of today none of us have received the cards. I filed a complaint over the Internet with Comcast on 11/20/16 and was told someone would contact me on Monday. By mid morning today I had not heard from anyone so I called their 800 number and spoke to a gentleman who reviewed the complaint and spoke to a supervisor about the call. he informed me that his boss told him I would receive a call at 3:30 today to rectify the issue. As of 7:19 they have not called. I called the support number at about 7:10 and was told I would have to contact a third party for the card. I informed him that my contract is with Comcast and not a third party. I also told him it should be Comcast making that call and to connect me to a supervisor, which he would not. I told him by not connecting me to a supervisor he was only making this problem worse but he continued to tell me I needed to call the third party company and work out the problem. It is my belief that Comcast is using deceptive advertising and at the very least are in violation of the contract between myself, my sons and Comcast.

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  31. what is wrong with you at Comcast? you love taking our money but I have to wait 3 to 5 days for some one to fix my tv!!!!

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  32. hay Tom K why don't you come fix my TV!!!!!!!!!!!!!!!!

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  33. Homeowner who was hired to provide my medical and business issues as I am senior who had stroke. Xfinity from Jan. - May 15, 2017 still has "not" fixed DVR problem, wifi.
    The homeowner who must supervise all work and write my complaint letters to Xfinity has billed me at her hourly rate totaling $1500. Xfinity was repeatedly sent updated bills for her time because Xfinity techs change reasons why problem occurred and now was fixed. Complete failure to fix incorrect recordings on DVR that was installed and exchanged multiple times still not correctly recording my programs. But problem has STILL not been fixed yet after wrong original installation at beginning of January 2017. I ordered "triple play" service but phone line for dedicated fax wasn't finished until April 2017.Wrong Billings!Also problem with deleting programs which don't delete. Unable to delete "sheduled" future tv program as the tech instructed. DVR fails to record complete program so ends recording early that tech stated additional steps needed to extend recording time. Xfinity software they created doesn't work! Last tech informed my caregiver problem unfixable. The modem was moved three separate days including installing in our bedroom without permission given so another tech repair was needed for moving the modem to area where humans do not inhabit since European science report written informs the public that DNA damage occurs when animals and plants too close to wifi electrical signal. Everyone should be informed about proven scientific study had already proven this fact about DNA damage and cancer rates increased when animals live too close and long exposure to the strong Wifi/wireless phone towers! My modem was moved to garage but still drops internet connection so I can listen to internet radio stations. I was informed that my caregivers home must be required by telephone company so Xfinity could connect modem closer for home wireless speakers to stream programs from internet. If and when Xfinity repairs my wifi, DVR then I will pay for Xfinity's services. Xfinity states and charges the customer for its services;thus, it should be charged for customer's time for repeated failure/fix problems. A customer's time is just as valuable as Xfinity's time. Maybe then corporations would care if problem not fixed! Dish was never able to fix their problem so complaints written to my credit card company by my caregiver then those charges were removed by my credit card company because service wasn't received. Never pay any business/corp until you do obtain what you had expectedly arranged to buy. Presently Xfinity owes me after my legit services that have correctly functioned about $1300. File small claims cases against Xfinity for all your billable time until problem has been fixed. A technician who arrived to locate/fix problem left without fixing then told homeowner would return that same day as he had to retrieve tool he didn't have with him never returned. We called repair the next day to complain and the manager stated the tech left because of domestic issue which was an error because I have hearing problem so the homeowner must talk extremely loud for me to hear her. The Xfinity tech did not inform me or the homeowner that he perceived a problem that did not prevent him from repairing Xfinity's service. I spoke to a supervisor the next day and was informed an investigation would occur for the tech who lied about why he abruptly left before he fixed the problem. An entire day was spent waiting for tech to return so the homeowner billed me for her entire day that was a complete waste of her and my time. No written report about our complaint has been received after two months from our local supervisor at Xfinity as we had been informed.Maybe then will this Corp actually provide service as they still owe me $1300 even IF they fix the problem today. Kenneth Warren Murray II in Martinez, California.

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  34. UN-AMERICAN PERIOD.

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  35. Your customer service agent Joyce (agent ID ?W8) and billing supervisor Darlene (agent :FG) were extremely non helpful. There has been an error on Comcast's end and neither of the agents seemed to want to assist me with it. Even though Joyce was very pleasant Darlene was rude and was very clear that she did not want to help me get information that I requested. She stated that she neither wanted to nor was able to look up a corporate number for me to reach out to the higher ups in Comcast. I am very displeased with the service I received today. Long story short, I paid my bill down to $0.00 on 2/24/18 and I had not received a billing statement since. Today is 4/11/2018 and I received a disconnect notice in my mailbox. Comcast did not do their due diligence in notifying me of upcoming due payments and the IVR system did not update on 2/24/2018 that there were additional charges on the account and did advise me that my remaining balance would be at $0.00. Again I am very displeased and I will be moving forward in filing a class action suit in regards to Comcast not fulfilling their due diligence and threatening to interrupt services that I gladly pay for on a monthly basis when the proper documentation in received. best regards Ms. Williams [email protected]

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  36. I switched over Xfinity Mobile and was greatly disappointed. I reside in Houston, Texas and due to Harvey had to leave my home temporarily. Still displace, I have temporary shelter at another address. I have Xfinity service and setup for the mobile service. To make a long story short. I paid for the 1st month and the 1st installment payment on the mobile service. They were sending the phone out via FedEx. I ask for the package to be delivered after 530pm. the driver was there @ 1209pm. ok cool, tried to pickup the phone at the station. That's where the headache started. Now I have picked up pkg before and no problem. But I was no allowed to because my address didn't match the residence where the service was. I have tried to reach out to damn near everyone @ Xfinity and have been disregarded like a piece of trash. I now have to wait an additional 2 wks for the phone to be return to receive my refund. I'm upset because this is one of Xfinity rules that they do not tell you about when taking your order. Funny how I pay my cable and internet bill with a card that has the same address that's on my DL. But that's ok with them because the funds are going to them. Mad and pissed off. Ms. D Williams, [email protected]

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    Replies
    1. Hi, I'm a customer also and maybe it is a good thing that you don't bother to get the service. I've had the service for a little over a month and have been problem after problem with it. I first signed up for unlimited data because I have an 11 yr old and that's what she needs, come to find out they were charging me by the data and my bill had gone up to 500 dollars. I disputed that with them and the girl advised me that if I paid 90 dollars at that time to upgrade to unlimited it would wipe that $500 bill away, it did but two weeks later they charged me again for a months bill and is now telling me there is nothing they can do

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  37. I just received your "simpler bill." What a joke. It still gives no specifics as to what my "preferred XF bundle" includes. I've been trying to send an mail about this subject, and after 45 minutes I gave up. Oh, wait, i should call and talk to a robot! Not! So, I'll write a letter to your corporate office. Even though I know it will be ignored, it will give me me some solace.

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  38. Tried to get xfinity installed at my house on 2/25/19. To make a long story short I cancelled the whole order on the 26th. I've never seen such incompetence when it comes to their customer service and their knowledge of the products & prices being offered. I don't know who heads their personnel division but, whoever it is, should be fired under the stupid rule for hiring idiots. Pathetic is all I can say.
    And the sad fact is you can never speak to someone with any amount of intelligence & just when you think you got through to someone with a brain in there head, you quickly realize this person is dumber than last idiot you spoke to.

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  39. to top it all off they removed channels that people like to watch and then they wonder why they are losing customers id channel gone up gone own gone tru tv gone and am sure more will follow shame pay big bills every month and you lose channels people enjoy

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  40. Xfinity is the WORST. MY bill went up last month with no explanation. I called and was advised it was because the promotional period was up. I asked if it would increase any more and was assured no that the current bill is what the new monthly amount would be unless I made changes. I got a new bill today and it went up again and it is a lot more now. I called and was now told "oh sorry but last month only part of the promotion expired and now the remaining portion expired so this is now the new rate." Then they basically said to bad so sad. Nothing was done. I will NEVER go back to Xfinity again. I left before because of how they cheat and screw customers and when they asked us to switch back they assured us it was so much better now. Bull.....nothing has changed and they screw customers without a care at all just like always.

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  41. Had a commercial account, They automatically renewed me for a 2nd year without notifying me until i moved the office then the surprise... fat "early Termination Fee" comes in the mail. FU you thieves!!!!!!!!!!!

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  42. I have been a Comcast/Xfinity customer for 30 years. I was LIED To by Xfinity I was told by the customer service rep that a new contract would provide me with all the same channel lineup as I had prior. THEY LIED TO ME. When this contract is up I SWEAR I WILL NEVER USE XFINITY AGAIN.

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