TJ Maxx Corporate Office Headquarters, Address & Phone Number 

TJ Maxx corporate office and headquarters operations are associated with The TJX Companies, Inc. at 770 Cochituate Road in Framingham, Massachusetts. TJ Maxx is a U.S. off-price retail brand of TJX rather than a separately traded corporation with an independent public headquarters.

Customers commonly search for the TJ Maxx corporate address, headquarters phone number, Customer Service, complaint department, online-order support, return policy, TJX Rewards Credit Card help, gift-card assistance, Human Resources, or a way to escalate an unresolved store complaint. This page explains which TJ Maxx, store, online-order, Synchrony, or TJX corporate contact is appropriate for each issue.

TJ Maxx Corporate Office and Headquarters Information

• Retail brand: TJ Maxx
• Parent company: The TJX Companies, Inc.
• TJ Maxx and TJX headquarters address: 770 Cochituate Road, Framingham, MA 01701, USA
• TJX corporate general-inquiries number: 1-508-390-1000
• TJ Maxx in-store Customer Service: 1-800-926-MAXX or 1-800-926-6299
• TJ Maxx online-order Customer Service: 1-833-888-0776
• Customer Service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
• TJX Rewards Credit Card: 1-800-952-6133
• TJX Rewards Platinum Mastercard: 1-877-890-3150
• TJ Maxx contact form and chat: Contact TJ Maxx
• TJ Maxx store locator: Find a TJ Maxx store
• Official TJ Maxx website: tjmaxx.com

Telephone clarification: The number 1-508-390-1000 is the TJX corporate general-inquiries number and is not the primary TJ Maxx Customer Service line. Call 1-800-926-6299 for store-related concerns or 1-833-888-0776 for online-order concerns.

Facility clarification: The Framingham headquarters is a corporate office. It is not a TJ Maxx retail store, online fulfillment center, return warehouse, merchandise-credit counter, gift-card service desk, TJX Rewards Credit Card payment office, or guaranteed walk-in complaint department.

TJ Maxx, TJX Companies, and Marmaxx Explained

TJ Maxx, The TJX Companies, and Marmaxx are related terms, but they do not refer to exactly the same business entity or support system.

• TJ Maxx: The consumer-facing U.S. off-price retail brand covered by this page
• The TJX Companies, Inc.: The publicly traded parent company headquartered in Framingham
• Marmaxx: TJX’s U.S. operating segment that includes TJ Maxx, Marshalls, tjmaxx.com, and marshalls.com
• Marshalls: A separate TJX sister brand with its own stores, website, Customer Service, and return channels
• HomeGoods and Homesense: TJX home-furnishings brands
• Sierra: TJX’s off-price outdoor and active-lifestyle brand
• TK Maxx: A related TJX retail name used in several international markets

For parent-company ownership, leadership, stock, global operations, Investor Relations, corporate compliance, and the full TJX brand portfolio, visit The TJX Companies Corporate Office Headquarters.

This page is specifically for TJ Maxx store, merchandise, online-order, return, gift-card, Rewards, and brand-level complaint information.

Choose the Correct TJ Maxx Contact

• Current in-store problem: Contact the store manager or call 1-800-926-6299.
• Online order, shipping, return, or website problem: Call 1-833-888-0776.
• Store address or local telephone number: Use the official TJ Maxx store locator.
• TJX Rewards Credit Card: Call 1-800-952-6133.
• TJX Rewards Platinum Mastercard: Call 1-877-890-3150.
• General gift-card problem: Use the online or in-store Customer Service number according to where the issue occurred.
• Corporate gift-card purchase: Call 1-800-333-1387 or email co**************@*jx.com.
• Corporate or parent-company inquiry: Call 1-508-390-1000.
• Job application: Use the official TJX careers website.
• Employment or income verification: Use Experian Verify rather than TJ Maxx Customer Service.

How to Escalate a TJ Maxx Complaint

1. Begin with the correct first contact. Contact the store manager for an in-store transaction, return, employee interaction, cleanliness concern, price issue, or product problem. Contact online Customer Service for a website order, shipment, or mail return.
2. Keep supporting information. Retain the receipt, order number, shipping confirmation, tracking record, return barcode, product tag, photographs, gift receipt, merchandise-credit information, and previous correspondence.
3. Ask for a manager or supervisor. Explain what happened, what the first representative said, and the reasonable resolution requested.
4. Use the official contact form. Select online-order or in-store experience and identify the store city and state when applicable.
5. Request a case or reference number. Use the same number for later calls and messages.
6. Keep a contact log. Record each date, time, representative, manager, promise, deadline, and outcome.
7. Escalate to TJX corporate routing only when necessary. The corporate switchboard may help identify a department, but it generally cannot process a store refund, online return, credit-card payment, or merchandise credit directly.
8. Send concise written correspondence when appropriate. Address it to The TJX Companies, Inc., 770 Cochituate Road, Framingham, MA 01701, and clearly identify the concern as involving TJ Maxx.

Use copies rather than original receipts, merchandise credits, gift cards, legal documents, or other irreplaceable records. Do not include returned merchandise in a letter to corporate headquarters.

TJ Maxx Store Complaints

Store-level complaints may involve:

• An incorrect scanned price
• A return or exchange disagreement
• A declined no-receipt return
• A cashier, employee, or manager interaction
• Store cleanliness or organization
• Fitting-room service
• Accessibility concerns
• A damaged or defective item
• A missing security tag
• Merchandise availability
• A gift card or merchandise credit
• A TJX Rewards Certificate
• A lost item

Ask for the manager on duty while the transaction or store condition can still be reviewed. Save the receipt and record the store number, address, date, approximate time, register, product information, and employee role.

Describe firsthand conduct without publishing an employee’s home address, personal telephone number, work schedule, social-media account, medical information, or unsupported accusation of criminal activity.

TJ Maxx Customer Service Phone Numbers

In-Store Customer Service

• Phone: 1-800-926-MAXX or 1-800-926-6299
• Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time

Use this number for store purchases, employee interactions, no-receipt returns, gift cards used in a store, store policies, merchandise concerns, and unresolved local-manager complaints.

Online-Order Customer Service

• Phone: 1-833-888-0776
• Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time
• Contact form and live chat: TJ Maxx online support

Use this number for online orders, shipping, tracking, wrong items, damaged deliveries, online returns, mail-return fees, missing packages, account access, checkout errors, and oversized-product return assistance.

TJ Maxx Return Policy

TJ Maxx uses different rules for purchases made in a store and purchases made through tjmaxx.com. Review the current official policy before relying on an old receipt, holiday policy, or third-party summary.

Returning an In-Store Purchase

Eligible in-store purchases may generally be returned within 30 days of purchase with the original receipt for a refund or exchange.

Returns made after 30 days, with a gift receipt, or without a receipt generally receive merchandise credit rather than a refund to the original payment method. A valid government-issued photo ID, name, address, and signature may be required for a no-receipt return.

Return verification, fraud-prevention limits, local laws, item restrictions, and other policies may apply. A store may decline a transaction that does not satisfy current return requirements.

Returning an Online Purchase to a Store

Eligible tjmaxx.com purchases may generally be returned free to a TJ Maxx store within 40 days of the order date.

Bring:

• The merchandise
• The shipping-confirmation email or return barcode
• The order number
• The original packaging and product barcode when available
• The original payment card when available

The shipping-confirmation email may be displayed on a mobile device. Taking a screenshot of the return barcode and order number before visiting the store can help in locations with weak cellular or Wi-Fi service.

Items purchased through tjmaxx.com should be returned to TJ Maxx rather than Marshalls, HomeGoods, Homesense, or another sister brand.

Returning an Online Purchase by Mail

Start the return through the official TJ Maxx returns portal.

TJ Maxx currently deducts an $11.99 return shipping and handling fee per return package from the refund unless a qualifying defective-merchandise exception applies.

Consolidate eligible items into one return package when practical. Shipping charges, handling charges, and oversized-item surcharges from the original order are generally nonrefundable.

Do not mail merchandise to the Framingham corporate headquarters. Use the destination generated by the official return portal.

Oversized Online Returns

Some oversized items, including certain furniture and large home products, may not be eligible for the ordinary online return process.

For help with an oversized return, contact online Customer Service at 1-833-888-0776. TJ Maxx also publishes ec**********************@*jx.com for certain oversized-return assistance.

No-Receipt Return Complaints

No-receipt returns may require government-issued identification and may be reviewed against return history and fraud-prevention controls.

When a return is declined:

1. Ask the manager to explain the current policy.
2. Confirm whether the item is eligible for merchandise credit rather than cash.
3. Ask whether the transaction can be reconsidered with a gift receipt, card lookup, TJX account record, or other proof of purchase.
4. Request written or printed information explaining any waiting period or restriction.
5. Contact in-store Customer Service at 1-800-926-6299 if the store cannot explain the outcome.

Customer Service and corporate escalation do not guarantee that a declined return will be approved or that a store manager can override a return-verification decision.

TJ Maxx Refund Problems

For a delayed or missing refund, retain:

• The original receipt or order confirmation
• The return receipt
• The tracking number
• The items returned
• The date of the return
• The refund amount expected
• The original payment method
• Any merchandise-credit number privately
• Emails or case numbers from Customer Service

Ask whether the refund was issued to the original payment card, PayPal account, gift card, merchandise credit, or another payment method. Posting time can depend on the bank, card issuer, or payment provider.

Do not publicly post the complete receipt, payment-card number, merchandise-credit number, tracking number, or order number.

TJ Maxx Online Orders and Shipping

Online-order complaints may involve:

• A delayed shipment
• A package marked delivered but not found
• A damaged package
• A missing item
• The wrong size, color, or product
• A canceled item
• A duplicate charge
• A checkout error
• A failed promotional code
• An incorrect shipping address
• A lost mail return

Use the TJ Maxx order tools to review the latest status before contacting Customer Service.

Package Marked Delivered but Missing

TJ Maxx recommends:

1. Checking the porch, garage, side entrance, building office, mailroom, and other delivery areas.
2. Asking household members or neighbors whether they accepted the shipment.
3. Reviewing the carrier’s delivery photograph or notice.
4. Waiting at least 48 hours after the delivery notification before reporting the package missing.
5. Contacting online Customer Service if the package still cannot be located.

Missing-package inquiries may be reviewed and validated. A replacement or refund is not automatic.

Wrong, Missing, or Damaged Merchandise

Keep the shipping box, product packaging, packing information, tags, and photographs until TJ Maxx provides instructions.

Provide the order number privately and identify:

• The item ordered
• The item received
• The item number or SKU
• The quantity missing
• The nature of any damage
• Whether the shipping container was damaged
• The requested refund, replacement, or return assistance

TJ Maxx Gift Cards

TJ Maxx gift cards and e-gift cards may be used online and at participating TJX stores. Gift-card concerns may involve a missing card, delivery problem, balance, damaged card, redemption error, merchandise-credit confusion, or suspected fraud.

• Gift-card information: TJ Maxx gift cards
• Check a balance: TJ Maxx gift-card balance
• Online gift-card support: 1-833-888-0776
• In-store gift-card support: 1-800-926-6299

Do not publish the complete gift-card number, card-security code, barcode, merchandise-credit number, balance screenshot, or receipt.

Corporate Gift Cards

• Corporate gift-card telephone: 1-800-333-1387
• Corporate gift-card email: co**************@*jx.com

This route is intended for organizations purchasing gift cards for employees or customers. It is not the ordinary consumer refund or complaint department.

TJX Rewards Credit Card Support

The TJX Rewards Credit Card and TJX Rewards Platinum Mastercard are serviced by Synchrony rather than ordinary TJ Maxx merchandise Customer Service.

• TJX Rewards Credit Card: 1-800-952-6133
• TJX Rewards Platinum Mastercard: 1-877-890-3150
• Online account access: Manage a TJX Rewards account

Contact Synchrony for:

• Credit-card payments
• Statements and balances
• Interest and fees
• Lost or stolen cards
• Unauthorized card transactions
• Credit limits
• Credit reporting
• Account access
• Account closure
• Rewards Certificates connected to the credit-card account

Contact TJ Maxx merchandise Customer Service when the concern involves an online order, store transaction, merchandise refund, or gift card. Both TJ Maxx and Synchrony may need to participate when an account dispute involves a merchandise transaction.

Do not post a full credit-card number, account number, Social Security number, Rewards Certificate code, statement, password, or verification code.

Pricing, Product, and Merchandise Complaints

TJ Maxx uses an off-price retail model with rapidly changing merchandise. Product availability, brands, sizes, colors, and prices can differ by store and date.

For an incorrect price or product concern, keep:

• The receipt
• The product tag
• The item number or UPC
• A photograph of the shelf or price sign
• The store and date
• The online product page or order confirmation when applicable

Ask the manager to review an in-store pricing issue before leaving the store when possible. For online merchandise, contact online Customer Service with the product number and order information.

Store Cleanliness, Safety, and Accessibility Complaints

Report an active spill, blocked aisle, restroom condition, falling merchandise, broken fixture, accessibility obstruction, heating or cooling concern, or other store condition to the manager immediately.

Document:

• The store location
• The date and approximate time
• The area affected
• Whether the condition was reported
• The manager’s response
• Photographs when safe and appropriate

Contact emergency services for an immediate medical emergency, fire, crime in progress, or serious threat to safety. Do not rely only on a later corporate complaint during an urgent situation.

Suggestions for a New TJ Maxx Store

Customers sometimes contact TJ Maxx to suggest a city, shopping center, or redevelopment site for a future store.

A useful store-location suggestion may include:

• The city and state
• The shopping center or available property
• Nearby population and retail traffic
• Major employers or attractions
• The distance to the nearest TJ Maxx
• Other nearby TJX brands

Submit the suggestion through the TJ Maxx contact form or TJX corporate general-inquiries route. A submission does not guarantee that TJ Maxx will investigate, lease, purchase, or open at the proposed location.

TJ Maxx Employment and Human Resources

TJ Maxx and TJX do not prominently publish a general public Human Resources phone number for customer or applicant use.

• TJX careers: Search TJ Maxx and TJX jobs
• Corporate careers: TJX corporate opportunities
• Corporate general inquiries: 1-508-390-1000
• Current associates: Use the internal manager, Human Resources, payroll, benefits, Associate portal, or employee-relations resource provided by TJX.

The corporate number should not be presented as a direct HR, payroll, W-2, benefits, or store-employee complaint number.

Employment and Income Verification

TJX directs employment and income-verification requests to Experian Verify:

• Toll-free: 1-866-312-8266
• Alternate telephone: 1-404-382-5400
• Verification website: Experian Verify

Do not publish a Social Security number, date of birth, employment-verification report, wage information, W-2, Associate identification number, or account credentials in a public review.

TJX Compliance and Employee Concerns

TJX publishes co***************@*jx.com for questions, comments, or concerns directed to its Compliance Officer.

Current associates may also use internal management, Human Resources, the open-door process, and the TJX Helpline described in company policies.

Compliance routes may be appropriate for serious concerns involving:

• Suspected violations of the TJX Global Code of Conduct
• Retaliation
• Conflicts of interest
• Accounting or auditing concerns
• Workplace misconduct
• Vendor or sourcing-policy concerns

Do not use the Compliance Officer email as the first route for an ordinary return, order, gift-card, store-price, or credit-card complaint.

TJ Maxx Ownership, Leadership, and Operating Status

TJ Maxx is an active retail division of The TJX Companies, Inc.

• Retail brand: TJ Maxx
• Parent company: The TJX Companies, Inc.
• Parent-company stock exchange and ticker: New York Stock Exchange, TJX
• TJX Chief Executive Officer and President: Ernie Herrman
• TJX Executive Chairman: Carol Meyrowitz
• U.S. operating segment: Marmaxx
• Headquarters: Framingham, Massachusetts
• Operating status: Active
• Latest reported TJ Maxx store count: 1,354 stores as of May 2, 2026
• Latest reported total TJX store count: 5,262 stores as of May 2, 2026

TJ Maxx was launched in 1976. Together with Marshalls, it forms the Marmaxx business, which TJX describes as the largest off-price retailer of apparel and home fashions in the United States.

TJ Maxx does not currently publish a separate standalone brand CEO on TJX’s public executive-officer page.

TJ Maxx Reviews and Complaints

Current visible CorporateOfficeHeadquarters.com submissions include:

• A request that TJ Maxx consider opening a store in Farmington, Missouri
• A complaint involving a declined no-receipt return
• Dissatisfaction with how a sensitive return situation was handled in the store
• An allegation that a requested supervisor did not follow up

These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every TJ Maxx store, manager, return, associate, merchandise-credit decision, or Customer Service interaction has the same outcome.

Return outcomes can differ according to proof of purchase, item condition, payment method, elapsed time, identification, return history, fraud-prevention review, local law, and current policy.

TJ Maxx Related Brands and Competitors

Marshalls is a TJX sister brand rather than an independently owned competitor. TJ Maxx also competes with national and regional off-price, discount, department-store, and online retailers.

• The TJX Companies Corporate Office Headquarters
• Marshalls Corporate Office Headquarters — TJX sister brand
• Ross Stores Corporate Office Headquarters
• Burlington Corporate Office Headquarters
• Five Below Corporate Office Headquarters
• DD’s Discounts Corporate Office Headquarters

TJ Maxx Corporate Office FAQs

Where is TJ Maxx headquarters?

TJ Maxx corporate operations are associated with The TJX Companies headquarters at 770 Cochituate Road, Framingham, MA 01701.

What is the TJ Maxx corporate office address?

The current TJ Maxx and TJX corporate headquarters address is 770 Cochituate Road, Framingham, MA 01701.

What is the TJ Maxx corporate phone number?

The TJX corporate general-inquiries number is 1-508-390-1000. TJX states that this is not the ordinary Customer Service number.

What is the TJ Maxx Customer Service number?

For an in-store issue, call 1-800-926-6299. For an online-order issue, call 1-833-888-0776.

What are TJ Maxx Customer Service hours?

Current published hours are Monday through Friday from 9:00 a.m.–6:00 p.m. Eastern Time. Hours may change for holidays or special events.

How do I contact TJ Maxx corporate?

Start with the store manager or appropriate Customer Service team. If the concern remains unresolved, use the official contact form, request supervisor review, or call the TJX general-inquiries number at 1-508-390-1000 for routing.

Is TJ Maxx the same company as TJX?

TJ Maxx is a retail brand of The TJX Companies, Inc. TJX is the publicly traded parent company that also operates Marshalls, HomeGoods, Homesense, Sierra, and international retail businesses.

What is Marmaxx?

Marmaxx is the TJX U.S. operating segment that includes TJ Maxx, Marshalls, tjmaxx.com, and marshalls.com.

Can I return a TJ Maxx purchase to Marshalls?

Do not assume sister brands accept each other’s returns. TJ Maxx store purchases and tjmaxx.com purchases should be returned through eligible TJ Maxx channels.

How long do I have to return a TJ Maxx store purchase?

Eligible in-store purchases may generally be returned within 30 days with the receipt for refund or exchange. Returns made later, with a gift receipt, or without a receipt may receive merchandise credit and remain subject to current restrictions.

How long do I have to return an online TJ Maxx order?

Eligible online purchases may generally be returned to a TJ Maxx store within 40 days of the order date.

Are online TJ Maxx returns free?

Eligible online purchases may be returned free to a TJ Maxx store. TJ Maxx currently deducts an $11.99 shipping and handling fee for each return package mailed through its return portal, except in qualifying defective-merchandise situations.

Can I return a TJ Maxx item without a receipt?

A qualifying no-receipt return may receive merchandise credit. Valid government-issued photo identification and personal information may be required, and the transaction may be subject to return verification and restrictions.

Why was my TJ Maxx return declined?

A return may be declined because of item condition, time limits, missing proof of purchase, identification requirements, payment method, product restrictions, return-verification controls, local law, or other current policy rules. Ask the store manager for an explanation and contact in-store Customer Service when necessary.

Can I mail a return to TJ Maxx headquarters?

No. Do not mail merchandise to the Framingham corporate office. Start an eligible mail return through the official TJ Maxx return portal.

What is the TJX Rewards Credit Card phone number?

TJX Rewards Credit Card support is available at 1-800-952-6133.

What is the TJX Rewards Platinum Mastercard phone number?

TJX Rewards Platinum Mastercard support is available at 1-877-890-3150.

Who issues the TJX Rewards Credit Card?

The TJX Rewards credit-card accounts are serviced by Synchrony. Contact Synchrony for billing, payments, statements, interest, credit limits, account access, and card disputes.

How do I check a TJ Maxx gift-card balance?

Use the official TJ Maxx gift-card balance page. Do not share the card number or security code through an unverified website or public comment.

How do I report a missing TJ Maxx online order?

Review tracking, check the delivery area and with household members or neighbors, and allow at least 48 hours after a delivery notification. If the package remains missing, contact online Customer Service at 1-833-888-0776.

Who owns TJ Maxx?

TJ Maxx is owned and operated by The TJX Companies, Inc., which trades on the New York Stock Exchange under the ticker TJX.

Who is the CEO of TJ Maxx?

TJ Maxx does not currently publish a separate standalone brand CEO. Ernie Herrman is Chief Executive Officer and President of parent company The TJX Companies, Inc.

How many TJ Maxx stores are there?

TJX reported 1,354 TJ Maxx stores as of May 2, 2026. The total can change as stores open, relocate, or close.

Does TJ Maxx have a public HR number?

A dedicated general public TJ Maxx Human Resources number was not verified. Applicants should use the official TJX careers website, and current associates should use their internal Human Resources and management resources.

How do I verify employment with TJ Maxx?

TJX directs employment and income-verification requests to Experian Verify at 1-866-312-8266 or 1-404-382-5400.

Can I visit the TJ Maxx headquarters to make a return or complaint?

Do not assume the Framingham headquarters accepts walk-in merchandise returns, online-order packages, gift-card issues, credit-card payments, or customer complaints. Contact the store or appropriate Customer Service department first.

Official TJ Maxx and TJX Resources

• Official TJ Maxx website
• TJ Maxx Customer Service, contact form, and live chat
• TJ Maxx return policy and return portal
• TJ Maxx frequently asked questions
• TJ Maxx store locator
• TJ Maxx order help
• TJ Maxx gift cards
• TJX Rewards Credit Card information
• TJX Rewards credit-card account access
• The TJX Companies corporate website
• TJX corporate contacts
• TJ Maxx company overview
• TJX and TJ Maxx careers
• TJ Maxx Privacy Statement

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters telephone numbers, ownership and leadership information, facility distinctions, Customer Service routes, complaint guidance, and reader-review information for major companies and consumer brands.

For this TJ Maxx page, we reviewed current TJ Maxx Customer Service contacts, TJX corporate information, store and online support numbers, return policies, shipping guidance, gift-card resources, TJX Rewards Credit Card contacts, employment-verification instructions, company leadership, latest reported store counts, privacy warnings, and the themes visible in current reader submissions.

CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by TJ Maxx, The TJX Companies, Inc., Marmaxx, Marshalls, Synchrony, Experian Verify, any TJ Maxx store, or any fulfillment, shipping, payment, gift-card, or service provider.

Page Update Note

This page was updated on July 27, 2026 to verify the Framingham corporate address and TJX general-inquiries number; add separate in-store and online TJ Maxx Customer Service numbers and current support hours; distinguish TJ Maxx from The TJX Companies and Marmaxx; clarify that the separate TJX corporate-office page should remain a distinct parent-company page rather than be redirected or merged; add current store and online return periods, no-receipt guidance, the $11.99 mail-return fee, oversized-return instructions, shipping and missing-package guidance, gift-card and TJX Rewards Credit Card support, employment-verification information, compliance routing, ownership, leadership, and the latest reported TJ Maxx store count; summarize current visible review themes; preserve attachment ID 58205 and the exact existing image details; refine sister-brand and competitor links; and address the supplied QueryHunter TJ Maxx, TJX, Marmaxx, headquarters, corporate-address, and corporate-phone searches.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with TJ Maxx, The TJX Companies, Inc., Marmaxx, Marshalls, HomeGoods, Homesense, Sierra, TK Maxx, Synchrony, Experian Verify, any TJ Maxx store, employee, vendor, manufacturer, shipping carrier, payment processor, gift-card provider, return-verification provider, or financial institution.

This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not legal, financial, credit, employment, shipping, product-authenticity, return-policy, fraud, or consumer-rights advice.

Corporate addresses, telephone numbers, leadership roles, store counts, Customer Service hours, return periods, mail-return fees, credit-card contacts, shipping procedures, gift-card rules, verification providers, and escalation routes can change. Verify important information through TJ Maxx, TJX, the store involved, Synchrony, the shipping carrier, or another appropriate official source before mailing merchandise, traveling to a facility, making a payment, or relying on a policy.

Share Your Experience

Have you contacted a TJ Maxx store manager, in-store Customer Service, online-order support, return representative, gift-card team, Synchrony, Experian Verify, TJX Compliance, or the corporate office? Share your experience below and identify the store city and state or general order type, issue, support route used, and whether the concern was resolved.

Please do not publish a full order number, return barcode, tracking number, payment-card number, TJX Rewards account number, Rewards Certificate code, gift-card or merchandise-credit number, Social Security number, employment-verification report, account password, verification code, home address, private telephone number, personal email address, complete receipt, shipping label, or private employee information.

Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, confidential account records, or sensitive personal information may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.