Safeco Insurance is now Liberty Mutual. Liberty Mutual retired the Safeco consumer brand in April 2026, but former Safeco customers continue to keep their independent-agent relationships and insurance policies. This page provides the current corporate headquarters address, policy and claims phone numbers, complaint-escalation guidance, company-history information, and reviews from Safeco policyholders.
Liberty Mutual retired the Safeco consumer brand in April 2026, but former Safeco customers continue to keep their independent-agent relationships and insurance policies. This page provides the current corporate headquarters address, policy and claims phone numbers, complaint-escalation guidance, company-history information, and reviews from Safeco policyholders. For Liberty Mutual’s Corporate O
Safeco Insurance Corporate Office and Current Contact Information
- Current brand: Liberty Mutual Insurance
- Former brand: Safeco Insurance
- Brand status: The Safeco brand was retired effective April 25, 2026
- Parent organization: Liberty Mutual Holding Company Inc.
- Current corporate headquarters address: Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116, USA
- Corporate office phone number: 1-617-357-9500
- Independent-agent policy support for former Safeco customers: 1-800-332-3226
- Personal auto and property claims: 1-800-225-2467 or 1-800-2CLAIMS
- Roadside assistance: 1-877-762-3101
- Liberty Mutual text support: 1-844-629-8981
- Former Safeco website: safeco.com, now directing customers to Liberty Mutual
- Independent-agent website: Liberty Mutual Independent Agents
- Customer support: Liberty Mutual Customer Support
- Claims Center: File or Manage a Claim
- Online account: Manage a Liberty Mutual Policy
- Careers: Liberty Mutual Careers
The Safeco brand is no longer used to market new personal-insurance products. Former Safeco policies, agents, claims, and customer accounts are now supported through Liberty Mutual.
Customers who purchased coverage through an independent insurance agent may call 1-800-332-3226. Policyholders should also continue working with the independent agency that sold or services the policy.
The 1-617-357-9500 number is Liberty Mutual’s corporate-office number. It is not identified as a dedicated Safeco policy-service, claims, billing, cancellation, roadside-assistance, Human Resources, or executive-complaint line.
Is Safeco Insurance Still in Business?
Safeco is no longer marketed as a separate insurance brand. Liberty Mutual formally retired the Safeco name effective April 25, 2026, and now markets the former Safeco independent-agent products under the Liberty Mutual brand.
The transition does not mean that former Safeco policies were canceled. Liberty Mutual says existing customers keep their independent-agent relationships and that their policies are not affected other than the brand-name change.
Former Safeco customers should now expect to see more Liberty Mutual branding on:
- Policy documents
- Billing notices
- Online accounts
- Mobile applications
- Claim communications
- Renewal documents
- Independent-agent materials
Older documents may continue to include Safeco names, logos, telephone numbers, or underwriting-company names during and after the transition.
Where Is Safeco Insurance Headquarters Located?
Safeco no longer has a separately identified consumer-brand headquarters. Its parent company, Liberty Mutual Insurance, is headquartered at:
Liberty Mutual Insurance
175 Berkeley Street
Boston, MA 02116
The corporate headquarters phone number is 1-617-357-9500.
Safeco was historically associated with Seattle and Safeco Plaza at 1001 Fourth Avenue. Liberty Mutual continues to operate an office at Safeco Plaza, but the Seattle location should not be presented as the current headquarters of an active Safeco brand.
The old 1-206-545-5000 number appeared on historical Safeco corporate and regulatory records. It should not be relied upon as the current Safeco headquarters or Liberty Mutual Boston corporate-office number.
What Happened to Safeco Insurance?
Liberty Mutual acquired Safeco in 2008. After the acquisition, Liberty Mutual retained Safeco as the brand used to distribute personal auto, home, renters, and specialty insurance through independent agents.
Liberty Mutual later decided to combine its personal-insurance products under one national brand. The Safeco name was retired in April 2026, and former Safeco products are now marketed as Liberty Mutual.
The transition primarily affects branding. Former Safeco customers should still:
- Work with their existing independent agent
- Review their current policy documents
- Use their Liberty Mutual online account
- Contact Liberty Mutual for policy and claims support
- Refer to the exact underwriting company shown on the declarations page
Which Safeco or Liberty Mutual Phone Number Should You Call?
Former Safeco Policy and Billing Support
Customers who purchased their policy through an independent insurance agent may call 1-800-332-3226.
This number may assist with:
- Policy questions
- Billing and payment assistance
- Proof of insurance
- Identification cards
- Coverage documents
- Address or contact changes
- Renewal questions
- Online-account problems
- Questions about the Safeco-to-Liberty Mutual transition
The independent agent who sold the policy may also help explain coverage, endorsements, renewal changes, billing issues, and available alternatives.
Safeco and Liberty Mutual Claims
Call 1-800-225-2467 to file or manage a personal auto, home, renters, condo, or property claim.
Claims may involve:
- Auto accidents
- Vehicle damage
- Home damage
- Roof and hail damage
- Wind or storm damage
- Fire, smoke, or water losses
- Theft or vandalism
- Liability claims
- Claim payments
- Repair estimates
- Adjuster communication
- Claim-status questions
Claims can also be filed and monitored through Liberty Mutual’s online Claims Center.
Roadside Assistance
Call 1-877-762-3101 for roadside assistance.
Possible services include:
- Towing
- Battery jump-start
- Flat-tire assistance
- Emergency fuel delivery
- Vehicle lockout assistance
Coverage depends on the policy and whether optional towing-and-labor or roadside coverage was purchased. Additional charges may apply when the policy does not include the service.
Corporate Office
Call 1-617-357-9500 for general Liberty Mutual corporate-office or administrative routing.
The corporate office does not replace the assigned agent, policy-service team, claims department, adjuster, billing department, or state-licensed underwriting company.
How to Escalate a Former Safeco Complaint
- Contact the independent agent. Explain the issue and ask whether the agency can correct the policy, billing, renewal, or communication problem.
- Contact Liberty Mutual policy or claims support. Use the number associated with the policy or claim.
- Request a case or reference number. Record the date, time, representative, issue reported, and promised follow-up.
- Ask for a supervisor or claims manager. Clearly identify what remains unresolved.
- Follow up in writing. Use the secure online account, claim portal, agent email, or written contact method supplied by Liberty Mutual.
- Request the decision and policy language in writing. This is especially important for claim denials, depreciation, coverage restrictions, cancellations, and nonrenewals.
- Contact the applicable state insurance department. Use this option when internal escalation does not resolve a possible delay, denial, communication failure, cancellation, or other regulatory concern.
A useful complaint should include:
- Type of insurance
- General state or location
- Exact underwriting company shown on the policy
- Policy or claim number in private correspondence
- Date the problem began
- Agent, department, or adjuster contacted
- Documents submitted
- Responses or decisions received
- Policy provision involved when known
- The specific resolution requested
Do not publish policy numbers, claim numbers, home addresses, vehicle identification numbers, driver’s-license information, payment details, repair documents containing private information, or employee direct-contact information in a public review.
How to Complain About a Safeco or Liberty Mutual Claims Adjuster
Begin by asking the assigned adjuster for a clear explanation of the disputed issue. If the response does not resolve the concern, request the adjuster’s supervisor or claims manager.
Keep a record of:
- Date the claim was reported
- Date the adjuster was assigned
- Telephone calls and messages
- Emails and letters
- Inspections
- Photographs and estimates
- Requested documents
- Payments or denials
- Repair or contractor information
- Unanswered questions
Keep the complaint focused on communication, claim scope, policy interpretation, inspection findings, valuation, depreciation, repair decisions, documentation, or delays. Avoid personal attacks and do not post the adjuster’s full name or private telephone number.
Safeco Roof Inspection and Claim Complaints
One review on this page says a requested roof inspection led to a claim record involving additional exterior components that the reviewer says were not intended to be claimed.
Before requesting an inspection, ask:
- Whether the contact will open a formal claim
- What property areas will be inspected
- Whether all observed damage will be documented
- Whether the inspection will appear in claim-history databases
- How a below-deductible estimate will be recorded
- Whether the claim can be withdrawn or closed without payment
After the inspection, request copies of:
- Inspection report
- Photographs
- Repair estimate
- Coverage decision
- Claim-status letter
- Explanation of any reported loss-history information
If the report includes damage the policyholder disputes, provide photographs, contractor findings, maintenance records, or another qualified inspection and request written reconsideration.
Claim History and Premium-Increase Questions
A policyholder may believe that a claim, inquiry, inspection, or loss report contributed to a premium increase. Premiums can also change because of broader rate increases, location, rebuilding costs, inflation, claim history, underwriting information, coverage changes, discounts, deductibles, or other rating factors.
Ask the agent or Liberty Mutual for:
- A comparison of the prior and renewal premiums
- Coverage and deductible changes
- Discounts added or removed
- Explanation of applicable claim-related rating factors
- Correction procedures for inaccurate loss information
- Available policy or coverage alternatives
Do not assume that one claim was the only cause of a premium change without obtaining an explanation from the insurer or agent.
Safeco Depreciation and Replacement-Cost Complaints
One review on this page disputes depreciation deducted from a payment for a stone mailbox that had to be rebuilt after being struck by a vehicle.
Claim payments may depend on whether the policy provides:
- Actual cash value
- Replacement cost
- Recoverable depreciation
- Nonrecoverable depreciation
- Special limits for outdoor structures
- Coverage under another person’s liability policy
When depreciation is deducted, request:
- The complete estimate
- Age and expected useful life used
- Depreciation calculation
- Policy language supporting the deduction
- Explanation of whether depreciation can be recovered after repairs
- Deadline and documentation needed to claim additional payment
A disagreement about depreciation may depend on the issuing company, policy form, damaged property, age, condition, state law, and whether the claim is first-party property coverage or a liability settlement.
Claim Delay or Denial Complaints
The time required to investigate a claim varies based on the type of loss, damage severity, inspections, contractor availability, policy questions, liability issues, weather events, and required documentation.
If a claim appears delayed:
- Ask what information remains outstanding.
- Request the current status in writing.
- Confirm the next action and expected date.
- Ask which policy provision or investigation issue affects the timeline.
- Request supervisory review when deadlines repeatedly pass.
- Keep a written communication log.
If a claim is denied or only partly paid, request a written explanation identifying the policy language and factual findings used to reach the decision.
How to File an Insurance-Regulator Complaint
Consumers should generally try resolving the matter with their agent and insurance company first. If the concern remains unresolved, the insurance department in the applicable state may accept a formal complaint.
State insurance departments may review concerns involving:
- Unfair claim delays
- Claim denials
- Lack of timely communication
- Policy cancellation or nonrenewal
- Billing and premium disputes
- Possible failure to follow state insurance requirements
- Problems involving an insurance agent
Before filing, gather:
- Declarations page
- Exact underwriting-company name
- Policy and claim documents
- Estimates and photographs
- Denial or payment letters
- Agent and adjuster correspondence
- Telephone call log
- Timeline of events
- Description of the requested resolution
A regulator can review whether an insurance company followed applicable laws and procedures. It may not be able to rewrite the policy or automatically require payment of every disputed amount.
Safeco Billing and Payment Questions
Former Safeco customers can manage many billing and account tasks through the Liberty Mutual online account.
Available functions may include:
- Viewing bills
- Making payments
- Changing payment methods
- Updating AutoPay
- Reviewing policy documents
- Obtaining insurance cards
- Updating contact information
- Reviewing coverage
Customers who cannot access the account should contact their independent agent or call 1-800-332-3226.
Use the payment instructions printed on the most recent bill or policy invoice. Do not mail payments to an old Safeco address found in an outdated directory unless the current bill specifically directs payment there.
How to Cancel a Former Safeco Policy
Contact the independent agent or Liberty Mutual policy support to request cancellation.
Before canceling, confirm:
- Effective cancellation date
- Whether written or signed notice is required
- Final payment or refund
- AutoPay status
- Whether proof of replacement insurance is required
- Whether a vehicle lender or mortgage company must be notified
- When written confirmation will be issued
Do not allow legally or contractually required auto, property, mortgage, lease, or business insurance to lapse before replacement coverage becomes effective.
Stopping a bank or card payment does not necessarily cancel the policy. Obtain written confirmation showing the cancellation date and final account balance.
Safeco Legal Underwriting Companies
Although the Safeco marketing brand has been retired, a policy or historical document may identify an insurance company with Safeco in its legal name.
Examples may include:
- Safeco Insurance Company of America
- Safeco Insurance Company of Illinois
- Safeco Insurance Company of Indiana
- Safeco Insurance Company of Oregon
- Safeco Lloyds Insurance Company
- Safeco National Insurance Company
- Safeco Surplus Lines Insurance Company
The declarations page identifies the company that issued the policy. Use that exact legal name when submitting regulatory complaints, legal correspondence, proof-of-insurance requests, or policy-specific questions.
Safeco Human Resources and Careers
Safeco no longer has a separately marketed careers or Human Resources organization. Employment opportunities are now handled through Liberty Mutual.
Job applicants should use the official Liberty Mutual careers website to:
- Search job openings
- Review Boston and Seattle positions
- Create or access a candidate profile
- Learn about benefits and company culture
- Review application instructions
Current employees should use the internal Human Resources, payroll, benefits, leave, ethics, or employee-support channels provided by Liberty Mutual.
Customer-service and claims representatives generally cannot access job applications, employment verification, payroll, benefits, or employee-relations records.
About Safeco Insurance
Safeco began in Seattle in 1923 and developed into a personal property-and-casualty insurance company offering coverage through independent agents.
Safeco products historically included:
- Personal auto insurance
- Homeowners insurance
- Renters insurance
- Condo insurance
- Umbrella insurance
- Motorcycle insurance
- Boat and watercraft insurance
- Classic-car coverage
- Landlord and specialty property coverage
Liberty Mutual acquired Safeco in 2008 and retained the brand for independent-agent personal insurance until April 2026. Those products are now marketed under the Liberty Mutual name.
Safeco Insurance Reviews and Current Complaint Themes
Only two reviews are currently visible on CorporateOfficeHeadquarters.com. Both are critical claim-related submissions, but two reviews are not enough to establish broad companywide complaint patterns.
The current feedback concerns:
- A roof inspection that allegedly resulted in a claim record involving additional exterior components
- A reported premium increase following the claim
- Disagreement over depreciation applied to a stone-mailbox claim
- Questions about whether withheld depreciation could be recovered
- Dissatisfaction with communication from an agent or claims representative
These submissions represent the experiences and opinions of individual reviewers and have not been independently verified.
Reviews are most helpful when they include the type of insurance, general state, approximate date, policy or claim stage, inspection or damage involved, departments contacted, written decision received, requested resolution, and final outcome.
Safeco and Liberty Mutual Competitors
Former Safeco personal-insurance products compete with coverage offered through national insurers, mutual companies, independent-agent carriers, direct insurers, and regional insurance companies.
Related corporate-office pages include:
- Liberty Mutual Corporate Office
- Nationwide Corporate Office
- State Farm Corporate Office
- Allstate Corporate Office
- GEICO Corporate Office
- Progressive Corporate Office
- Farmers Insurance Corporate Office
- The Hartford Corporate Office
For additional insurance-company listings, visit the Insurance Company Corporate Offices and Phone Numbers directory.
Frequently Asked Questions About Safeco Insurance
Is Safeco now Liberty Mutual?
Yes. Liberty Mutual retired the Safeco brand effective April 25, 2026. Former Safeco personal-insurance products are now marketed as Liberty Mutual.
Did Liberty Mutual cancel Safeco policies?
No. Liberty Mutual says existing Safeco customers keep their independent-agent relationships and that their policies are not affected other than the branding change.
What is the Safeco customer-service phone number?
Former Safeco customers who purchased their policy through an independent agent may call 1-800-332-3226.
What is the Safeco claims phone number?
Personal auto and property claims can be filed or managed through Liberty Mutual at 1-800-225-2467.
What is the Safeco roadside-assistance number?
Roadside assistance can be reached at 1-877-762-3101.
Where is Safeco headquarters?
Safeco no longer has a separate consumer-brand headquarters. Parent company Liberty Mutual is headquartered at 175 Berkeley Street, Boston, MA 02116.
What is the current corporate-office phone number?
Liberty Mutual’s corporate-office number is 1-617-357-9500.
Is 1-206-545-5000 still the Safeco headquarters number?
The 206 number was historically associated with Safeco Plaza in Seattle. It should not be treated as the current headquarters number for the retired Safeco brand or Liberty Mutual’s Boston headquarters.
Should I still contact my Safeco agent?
Yes. Former Safeco customers keep their independent-agent relationships. The agent can assist with policy service, coverage questions, renewals, billing, and claim support.
Why does my policy still say Safeco?
Older policies and underwriting-company documents may continue to display a Safeco legal-company name. Use the exact company shown on the declarations page for policy-specific or regulatory matters.
How do I complain about a Safeco claim?
Contact the adjuster, request a supervisor or claims manager, obtain the decision and policy language in writing, and keep a communication log. If the matter remains unresolved, contact the applicable state insurance department.
How do I complain about depreciation?
Request the full estimate, depreciation calculation, applicable policy language, and an explanation of whether depreciation is recoverable after repairs are completed.
How do I cancel a former Safeco policy?
Contact the independent agent or call policy support at 1-800-332-3226. Confirm the effective date, final balance or refund, AutoPay status, and written cancellation confirmation.
Who owns Safeco?
Safeco became part of Liberty Mutual in 2008. Liberty Mutual Holding Company Inc. controls the broader insurance organization.
When was Safeco founded?
Safeco began in Seattle in 1923.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, ownership changes, customer-service routes, claim contacts, complaint procedures, and reader reviews. Whenever possible, information is checked against official company announcements, current customer-support pages, policy resources, corporate contact information, and regulatory guidance.
Page Update Note
This Safeco Insurance corporate-office page was reviewed and updated on July 21, 2026, to explain Liberty Mutual’s retirement of the Safeco brand; clarify that existing policies and independent-agent relationships continue; replace the outdated Seattle headquarters number with current Boston corporate information; retain and relabel the current independent-agent support number; add current claims, roadside-assistance, online-account, and complaint-escalation resources; explain Safeco underwriting-company names that may remain on policies; expand claim, depreciation, roof-inspection, premium, cancellation, and regulator guidance; summarize the two visible reviews; remove the obsolete photo placeholder; and preserve and center the existing article image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Safeco Insurance, Liberty Mutual Holding Company Inc., Liberty Mutual Insurance Company, any Safeco-named underwriting company, independent insurance agent, adjuster, repair company, contractor, insurance regulator, employee, or related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, policy contacts, claims procedures, branding, underwriting companies, coverage terms, premiums, depreciation calculations, cancellation requirements, roadside benefits, and regulatory procedures may change. Verify important information through Liberty Mutual, the independent agent, the current declarations page, policy contract, claim correspondence, or applicable insurance department before sending documents, canceling coverage, making a payment, disputing a claim, or traveling to an office.
This page does not provide legal, financial, insurance, roofing, construction, repair, or tax advice. Coverage and claim payments depend on the exact policy language, endorsements, exclusions, facts of the loss, issuing insurance company, and applicable law.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access a policy or claim, change coverage, issue a payment, alter claim-history records, remove depreciation, determine the cause of a premium change, cancel a policy, file a regulator complaint, or guarantee that Liberty Mutual will respond to a review posted here.
Share Your Safeco or Liberty Mutual Experience
Have you contacted a former Safeco independent agent, Liberty Mutual policy representative, claims adjuster, supervisor, roadside provider, state insurance department, Seattle office, or Boston corporate headquarters about a policy, premium, claim, inspection, depreciation, repair, cancellation, billing, or communication concern? Share your experience below.
Helpful reviews include the type of policy, general state, approximate date, claim or policy stage, department contacted, written response received, requested resolution, and final outcome.
Do not post policy numbers, claim numbers, driver’s-license information, vehicle identification numbers, home addresses, accident reports, estimates containing private information, payment details, passwords, private telephone numbers, personal email addresses, or full names of nonexecutive employees.
