Ruby Tuesday’s Restaurant Support Center is located at 210 Simmons Street in Maryville, Tennessee. The company publishes 1-865-379-5700 as a corporate and accessibility contact number.
Ruby Tuesday does not prominently publish a separate universal Guest Relations telephone number. Guests with concerns about food, service, charges, online orders, cleanliness, rewards, or employee conduct should normally contact the restaurant involved and ask for the manager.
Complaints that are not resolved at the restaurant can be submitted through Ruby Tuesday’s official Guest Feedback form.
Ruby Tuesday Corporate Office and Guest Contact Information
- Operating Company: Ruby Tuesday Operations LLC
- Restaurant Support Center: 210 Simmons Street, Maryville, TN 37801, USA
- Corporate and Accessibility Phone: 1-865-379-5700
- Guest Feedback: Contact Ruby Tuesday
- Refund and Return Questions: gu************@*********ay.com
- Digital Accessibility Email: le*************@*********ay.com
- Accessibility Mailing Address: Ruby Tuesday Operations LLC, P.O. Box 4069, Maryville, TN 37802-4069
- Official Website: RubyTuesday.com
- Restaurant Locator: Find a Ruby Tuesday Restaurant
- Pickup and Delivery: Order Ruby Tuesday Online
- Direct Online Ordering: Ruby Tuesday Order Site
- Catering: Ruby Tuesday Catering
- Menu: Ruby Tuesday Menu
- Nutrition and Allergens: Ruby Tuesday Nutrition and Allergen Information
- Ruby Rewards: Ruby Rewards Program
- Rewards Support Email: Re*************@*********ay.com
- Gift Cards: Ruby Tuesday Gift Cards
- Gift-Card Balance Phone: 1-888-359-7657
- Careers: Ruby Tuesday Careers
- Privacy Policy: Ruby Tuesday Privacy Policy
The number 1-865-379-5700 is associated with Ruby Tuesday’s Restaurant Support Center and digital-accessibility contact information. It should not be represented as a dedicated national reservations, refund, online-order, rewards, gift-card, payroll, or Human Resources hotline.
Where Is Ruby Tuesday Headquarters?
Ruby Tuesday’s official Guest Feedback page identifies its Restaurant Support Center at:
Ruby Tuesday Operations LLC
210 Simmons Street
Maryville, TN 37801
The Maryville support center houses company functions such as legal affairs, accounting, purchasing, Human Resources, marketing, information technology, real estate, development, and restaurant support.
It is not a public restaurant, takeout counter, gift-card redemption center, walk-in complaint office, or catering pickup location.
Do not mail food, gift cards, receipts, employment documents, medical records, payment information, or original legal papers to the support center unless Ruby Tuesday provides specific instructions.
Ruby Tuesday Company Overview
Ruby Tuesday was founded in 1972 near the University of Tennessee campus in Knoxville. The brand became known for its casual American menu and Garden Bar.
Current menu categories include:
- Burgers and sandwiches
- Ribs and steaks
- Chicken dishes
- Seafood
- Pasta
- Appetizers
- Garden Bar and salads
- Kids meals
- Desserts and beverages
Ruby Tuesday was formerly publicly traded but became privately held after a 2017 acquisition. The company filed for Chapter 11 protection in 2020 and later emerged from restructuring with a smaller restaurant network.
Some Ruby Tuesday restaurants are operated by franchisees or airport concession companies. Local ownership can affect promotions, gift cards, rewards participation, employment, refunds, and complaint escalation.
Corporate Office vs. Local Restaurant Management
The Restaurant Support Center handles company-wide operations, brand standards, technology, marketing, legal matters, purchasing, Human Resources, and administrative support.
The local restaurant handles most concerns involving:
- Food preparation and quality
- Service and employee conduct
- Restaurant cleanliness
- Wait times and seating
- Pickup and delivery orders
- Missing or incorrect items
- Duplicate or incorrect charges
- Refund requests
- Local promotions
- Lost property
- Restaurant employment
Guests should contact the restaurant and request the manager before escalating a routine dining complaint to the Restaurant Support Center.
Choose the Correct Ruby Tuesday Support Route
- Dine-in complaint: Contact the restaurant and ask for the manager.
- Incorrect restaurant charge: Contact the location printed on the receipt.
- Missing pickup item: Call the restaurant that prepared the order.
- RubyTuesday.com order: Contact the selected restaurant and retain the confirmation.
- Third-party delivery order: Contact the restaurant for food-preparation issues and the delivery service for driver or delivery concerns.
- Refund question: Contact the restaurant first or email gu************@*********ay.com.
- Ruby Rewards issue: Email Re*************@*********ay.com.
- Gift-card balance: Call 1-888-359-7657.
- Gift-card complaint: Use the Guest Feedback form and retain proof of purchase.
- Food allergy question: Review the allergen information and speak directly with restaurant management.
- Accessibility issue: Contact the restaurant or email le*************@*********ay.com.
- Employment: Use the careers website or contact the restaurant.
- Unresolved complaint: Submit the official Guest Feedback form.
How to Escalate a Ruby Tuesday Complaint
Begin with the manager of the restaurant where the transaction or dining experience occurred.
Provide:
- The restaurant city and address
- The date and approximate time
- The receipt or online-order number
- The food or service involved
- The employees or managers already contacted
- The amount charged
- The requested resolution
Ask the manager to document the concern and explain what action will be taken.
Possible resolutions may include:
- Replacement of a missing or incorrect item
- Correction of an inaccurate charge
- A refund review
- A restaurant-issued accommodation
- Follow-up from the general manager
- Review of a cleanliness or employee-conduct complaint
If the restaurant does not resolve the complaint, submit the official Guest Feedback form. Select whether the feedback concerns a positive experience, negative experience, or general question.
For a substantial unresolved matter, correspondence may be sent to the Maryville Restaurant Support Center. Send copies rather than original receipts, gift cards, payment statements, identification, or legal documents.
Ruby Tuesday Online Ordering Complaints
Ruby Tuesday offers pickup, delivery, and catering ordering through its official website.
Before submitting an order, verify:
- The restaurant location
- The pickup or delivery method
- The requested time
- The items and modifications
- The estimated fees, taxes, and tip
- The telephone number and email address
An order placed at the wrong restaurant may already be in preparation before the customer discovers the error.
Inspect pickup orders before leaving when possible. For a missing, incorrect, cold, or improperly prepared item, contact the restaurant promptly.
Orders placed through DoorDash or another delivery marketplace can involve two companies. The restaurant generally handles food preparation, while the delivery platform handles the driver, delivery location, and certain platform refunds.
Refund and Payment Complaints
The restaurant that processed a payment should normally review the refund request.
Keep the itemized receipt and provide the date, amount, and last four digits of the payment card through an authorized support channel.
A temporary authorization can appear differently from the final charge. The restaurant may release an authorization before the bank restores the customer’s available balance.
For an approved refund, request written confirmation showing:
- The refunded amount
- The approval date
- The original payment method
- The estimated processing period
Contact the card issuer if an incorrect charge remains unresolved. Review the issuer’s dispute deadline rather than waiting indefinitely for a restaurant response.
Ruby Rewards Complaints
Ruby Rewards is Ruby Tuesday’s current loyalty program. Membership is free at participating United States restaurants.
Members currently earn 10 Rubies for each qualifying dollar spent on dine-in, Ruby Tuesday app, or official online orders.
Rubies generally cannot be earned or redeemed on:
- Third-party delivery-platform orders
- Alcohol
- Taxes
- Service charges
- Tips and gratuities
- Gift-card purchases
Rubies earned on or after July 14, 2025, expire 180 days after they are earned.
A dine-in receipt should generally be scanned or entered within three days. Online orders placed through Ruby Tuesday’s official ordering service are normally credited automatically.
For a missing barcode, missing Rubies, account-verification problem, or incorrect account email, send a copy of the receipt and the email or telephone number associated with the rewards account to Re*************@*********ay.com.
Do not post the receipt barcode, account credentials, or reward codes publicly.
Ruby Tuesday Gift-Card Complaints
Ruby Tuesday offers physical and electronic gift cards.
Current gift-card terms state that:
- Gift cards do not expire
- Gift cards do not have inactivity fees
- Cards are redeemable at Ruby Tuesday restaurants in the continental United States
- Cards generally cannot be redeemed for cash except where required by law
- Lost, stolen, or damaged cards may not be replaced
Gift cards purchased in Hawaii may be subject to different redemption rules from cards issued for continental United States restaurants.
To check a gift-card balance, call 1-888-359-7657 and have the card number available.
Promotional or bonus cards may have expiration dates even though purchased gift cards do not.
Keep the purchase receipt separately from the card. Never post the card number or security code in a public complaint.
Food Allergy and Nutrition Concerns
Ruby Tuesday publishes an online nutrition calculator and allergen or sensitivity tool.
The company states that its food is currently prepared using trans-fat-free soybean oil. It also states that it does not intentionally add MSG to its recipes but cannot guarantee that supplier ingredients contain no MSG.
Guests with allergies or sensitivities should:
- Review the current allergen information
- Contact the restaurant before visiting when appropriate
- Inform the server and manager before ordering
- Ask about shared preparation areas and cooking equipment
- Use personal medical judgment when cross-contact could create a serious risk
Ingredients, suppliers, recipes, and preparation practices can change.
Call 911 for a severe allergic reaction, breathing difficulty, loss of consciousness, or another medical emergency.
Food Safety and Illness Complaints
Report undercooked food, foreign objects, suspected contamination, pests, or cleanliness problems to the restaurant manager immediately.
Keep the receipt and document:
- The food consumed
- The date and time
- The restaurant
- Photographs when appropriate
- The symptoms and when they began
- The manager contacted
Seek medical care for serious or worsening symptoms. Suspected foodborne illness may also be reported to the local or state health department responsible for the restaurant.
CorporateOfficeHeadquarters.com cannot diagnose an illness or determine which food caused a medical condition.
Reservations, Hours, and Location Complaints
Ruby Tuesday does not currently accept reservations through its national website. Guests should call the local restaurant to ask whether it accepts reservations, call-ahead seating, or large-party arrangements.
Ruby Tuesday publishes general operating hours, but actual hours vary by location, airport, franchise owner, holiday, and local conditions.
Use the official location page to verify:
- The restaurant telephone number
- Opening and closing times
- Pickup and delivery availability
- Catering
- Local promotions
Some airport and Hawaii restaurants are independently operated and may have separate feedback contacts, menus, promotions, or rewards participation.
Ruby Tuesday Employee and Applicant Questions
Ruby Tuesday lists restaurant and Restaurant Support Center positions through its careers website.
Applicants may also contact a local restaurant about hourly positions.
The corporate number is not identified as a universal public Human Resources, payroll, scheduling, benefits, leave, employment-verification, or employee-relations line.
Current employees should use the internal management, Human Resources, payroll, benefits, or employee-support contacts provided by Ruby Tuesday or the franchise company that employs them.
Do not post Social Security numbers, employee identification numbers, schedules, payroll records, medical information, disciplinary documents, or private workplace correspondence publicly.
Ruby Tuesday Reviews and Complaints
Guest experiences can vary by location, franchise operator, manager, staffing level, dining time, order method, and local restaurant conditions.
Common complaint categories may include:
- Food quality or preparation
- Long waits
- Missing pickup or delivery items
- Incorrect or duplicate charges
- Refund delays
- Ruby Rewards points or offers
- Gift-card redemption
- Food-allergy communication
- Restaurant cleanliness
- Employee or manager interactions
- Difficulty obtaining corporate follow-up
When leaving a Ruby Tuesday review below, include the restaurant city and state, approximate visit date, general issue, support route used, response time, and whether the concern was resolved.
Do not publish full receipt numbers, payment information, gift-card details, rewards codes, medical records, telephone numbers, email addresses, or private employee information.
Ruby Tuesday Competitors and Related Corporate Office Pages
Ruby Tuesday competes with casual dining restaurants, bar-and-grill chains, steakhouses, and family restaurant concepts.
Related corporate-office pages include Applebee’s Corporate Office, Chili’s Corporate Office, and Olive Garden Corporate Office.
Other competitors include TGI Fridays, Red Robin, Texas Roadhouse, LongHorn Steakhouse, Outback Steakhouse, Cracker Barrel, and local casual dining restaurants.
Related Resources
- Official Ruby Tuesday Website
- Ruby Tuesday Guest Feedback
- Ruby Tuesday Locations
- Pickup and Delivery
- Ruby Tuesday Online Ordering
- Ruby Tuesday Catering
- Ruby Tuesday Menu
- Ruby Tuesday FAQs and Allergen Information
- Ruby Rewards
- Ruby Tuesday Gift Cards
- Ruby Tuesday Careers
- Ruby Tuesday Accessibility
- Ruby Tuesday Privacy Policy
Frequently Asked Questions About Ruby Tuesday Corporate Office
Where is Ruby Tuesday headquarters?
Ruby Tuesday’s Restaurant Support Center is located at 210 Simmons Street, Maryville, TN 37801.
What is Ruby Tuesday’s corporate phone number?
Ruby Tuesday publishes 1-865-379-5700 as a corporate and digital-accessibility contact number.
Is 1-865-379-5700 Ruby Tuesday Customer Service?
It is associated with the Restaurant Support Center, but Ruby Tuesday directs ordinary guest complaints through the local restaurant and official Guest Feedback form.
How do I complain about a Ruby Tuesday restaurant?
Contact the restaurant manager first. Submit the Guest Feedback form if the concern remains unresolved.
How do I request a Ruby Tuesday refund?
Contact the restaurant that processed the payment. Refund questions may also be sent to gu************@*********ay.com.
Does Ruby Tuesday accept reservations?
Ruby Tuesday does not accept reservations through its national website. Call the local restaurant to ask about availability.
How do I report a missing online-order item?
Contact the restaurant that prepared the order and provide the order confirmation and affected items.
How do Ruby Rewards work?
Members currently earn 10 Rubies per qualifying dollar spent on dine-in and qualifying official online orders.
Do Ruby Rewards points expire?
Rubies earned on or after July 14, 2025, expire 180 days after they are earned.
How do I report missing Ruby Rewards points?
Email the receipt and account email or telephone number to Re*************@*********ay.com.
Do Ruby Tuesday gift cards expire?
Purchased Ruby Tuesday gift cards do not expire and do not carry inactivity fees. Promotional cards may have expiration dates.
How do I check a Ruby Tuesday gift-card balance?
Call 1-888-359-7657 or use the official gift-card page.
Does Ruby Tuesday provide allergen information?
Yes. Ruby Tuesday provides an interactive nutrition and allergen tool through its website.
Are all Ruby Tuesday restaurants company-owned?
No. Some restaurants, including certain airport and Hawaii locations, are independently operated franchises or concession locations.
Is Ruby Tuesday publicly traded?
No. Ruby Tuesday is currently privately held.
How do I apply for a job at Ruby Tuesday?
Use the official Ruby Tuesday careers website or contact the local restaurant for hourly opportunities.
How do I contact Ruby Tuesday Human Resources?
Ruby Tuesday does not prominently publish a universal public Human Resources number. Employees should use authorized internal contacts, while applicants should use the careers site.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, telephone, ownership, complaint-route, and review information for restaurant chains, retailers, hotels, financial services, utilities, technology companies, and other major organizations.
This page is designed to help readers distinguish Ruby Tuesday’s Restaurant Support Center from local restaurant managers, franchise operators, online ordering, third-party delivery services, Ruby Rewards, gift-card support, and employment channels.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Ruby Tuesday Operations LLC, any Ruby Tuesday restaurant, franchisee, airport concession operator, employee, delivery provider, gift-card issuer, rewards provider, medical provider, or government agency.
This page is provided for informational purposes only and is not medical, allergy, food-safety, legal, employment, financial, or consumer-protection advice.
Addresses, telephone numbers, restaurant locations, hours, menu items, ingredients, gift-card terms, rewards rules, support routes, and complaint procedures may change.
Share Your Experience
Have you contacted a Ruby Tuesday restaurant, restaurant manager, the Restaurant Support Center, Guest Relations, Ruby Rewards, gift-card support, or a delivery provider?
Share your experience with the food, service, wait time, online order, refund, rewards account, gift card, allergy communication, cleanliness, employee interaction, or corporate escalation below.
Helpful reviews include the restaurant city and state, approximate visit date, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete receipt or order numbers, payment-card information, gift-card numbers, rewards codes, home addresses, telephone numbers, email addresses, medical information, private employee details, or screenshots containing personal data.