Kmart is a historic American discount-retail brand currently owned by Transformco, also known as Transform SR Brands LLC. Transformco acquired the remaining Sears and Kmart assets after the Sears Holdings bankruptcy.
Kmart no longer operates the nationwide network of department stores that many shoppers remember. Its last full-size store in the mainland United States closed in Bridgehampton, New York, on October 20, 2024.
A small Kmart store continues to operate in the Kendale Lakes area near Miami, Florida. Current reporting also identifies Kmart stores in Tamuning, Guam, and at Tutu Park on St. Thomas in the U.S. Virgin Islands.
The former Kmart and Sears Holdings headquarters at 3333 Beverly Road in Hoffman Estates, Illinois, is no longer the company’s active corporate campus. Kmart does not prominently publish a current standalone corporate street address for customer complaints.
Customers should begin with the Kmart website, the store involved, or the support information shown on their order, receipt, warranty, gift card, or Shop Your Way account.
Kmart Corporate Office and Customer Service Information
- Retail Brand: Kmart
- Current Parent Company: Transform SR Brands LLC, commonly known as Transformco
- Ownership: Privately held under Transformco and ESL Investments
- Former Parent Company: Sears Holdings Corporation
- Former Corporate Headquarters: 3333 Beverly Road, Hoffman Estates, IL 60179
- Current Kmart Corporate Street Address: Kmart does not prominently publish a separate current headquarters address for customers
- Parent Company Location: Hoffman Estates, Illinois
- Former Corporate Switchboard: 1-847-286-2500
- Kmart Customer Service Number: 1-866-562-7848, also written as 1-866-KMART-4U
- Official Website: Kmart.com
- Parent Company Website: Transformco.com
- Shop Your Way: Shop Your Way Account Support
- Sears Home Services: Appliance Repair and Home Services
- Sears PartsDirect: Appliance and Equipment Parts
- Product Recalls: Federal Product Recall Information
The number 1-847-286-2500 was associated with the former Sears Holdings headquarters and should not be presented as a verified current Kmart customer-service or complaint-department number.
The Kmart support number 1-866-562-7848 has historically been published for customer assistance. Availability, routing, and support services may change as Kmart’s store network and online operations evolve. Customers should also use the current contact information displayed on Kmart.com or their transaction documents.
Is 3333 Beverly Road Still Kmart Headquarters?
No. The address at 3333 Beverly Road in Hoffman Estates was the corporate headquarters of Sears Holdings Corporation, the former parent company of Kmart and Sears.
Sears Holdings filed for Chapter 11 bankruptcy protection in 2018. Transformco acquired many of the surviving Sears and Kmart assets in 2019.
Transformco later sold the former Hoffman Estates headquarters campus. The Beverly Road property should not be described as Kmart’s current corporate office, customer-service center, return facility, warranty department, or employment office.
Do not mail merchandise, gift cards, payments, warranties, employment records, legal documents, or customer complaints to 3333 Beverly Road without confirming that the intended recipient still uses that address.
Where Is Kmart’s Current Corporate Office?
Kmart does not prominently publish a current standalone corporate headquarters street address for consumers.
The brand is owned by Transformco, a private holding company associated with Hoffman Estates, Illinois. Transformco operates or controls Kmart, Sears, Sears Home Services, Sears PartsDirect, Kenmore, Shop Your Way, and related brands or services.
Customers with ordinary order, return, gift-card, account, warranty, or store complaints should not begin by mailing a letter to an unverified corporate address.
Use the support route associated with the transaction:
- The Kmart store printed on the receipt
- The seller identified on a Kmart.com product page
- The customer-service information shown in an order email
- The manufacturer listed on a product warranty
- Sears Home Services for qualifying repair services
- Shop Your Way for loyalty-account concerns
How Many Kmart Stores Are Still Open?
Kmart once operated more than 2,000 stores, but its remaining physical presence is extremely limited.
Current reporting identifies three operating locations associated with the U.S. Kmart brand:
- Kendale Lakes, Florida: A small-format store near Miami operating in a portion of the former full-size Kmart building
- Tamuning, Guam: A full-size Kmart serving Guam residents and visitors
- Tutu Park, St. Thomas: The remaining Kmart location in the U.S. Virgin Islands
The Bridgehampton, New York, store closed on October 20, 2024. It was the final full-size Kmart in the mainland United States.
Kmart stores at Sunny Isle in St. Croix and Lockhart Gardens in St. Thomas closed during 2025, leaving Tutu Park as the remaining U.S. Virgin Islands location.
Store status, hours, inventory, telephone numbers, and services can change with limited notice. Confirm that a location remains open before traveling.
Kmart Ownership and Company History
Kmart traces its history to the S.S. Kresge Company, founded in 1899. The first store using the Kmart name opened in Garden City, Michigan, in 1962.
Kmart expanded rapidly and became one of the largest discount retailers in the United States. It sold clothing, toys, appliances, electronics, household products, automotive supplies, furniture, food, seasonal merchandise, and other general goods.
Kmart filed for Chapter 11 bankruptcy protection in 2002. It later acquired Sears, and the companies became part of Sears Holdings Corporation in 2005.
Sears Holdings filed for bankruptcy in 2018. Transformco acquired many Sears and Kmart assets in 2019 and continued operating a shrinking number of stores and online retail services.
Kmart is now a privately held brand rather than a separately traded public company.
Kmart in the United States vs. Kmart Australia
Kmart in the United States is not the same company as Kmart Australia.
The U.S. Kmart brand is owned through Transformco.
Kmart Australia is operated by Wesfarmers and maintains a large store network in Australia and New Zealand. Its customer service, gift cards, returns, products, website, employment system, and corporate office are separate.
A U.S. Kmart receipt, order, gift card, warranty, or complaint generally cannot be handled by Kmart Australia. Likewise, Kmart Australia transactions should not be sent to Transformco or a U.S. Kmart store.
Choose the Correct Kmart Support Route
- Current store purchase: Contact the store shown on the receipt.
- Kmart.com order: Sign in to the account and review the order details, seller, tracking, and support options.
- Marketplace purchase: Contact the seller identified on the product listing or order confirmation.
- Missing shipment: Review carrier tracking and contact the seller or Kmart support.
- Damaged or incorrect online product: Photograph the item and packaging and request return instructions.
- Store return: Review the receipt and contact the store before traveling.
- Purchase from a closed store: Contact Kmart support, the manufacturer, or the payment provider, depending on the issue.
- Manufacturer warranty: Contact the manufacturer named in the warranty documents.
- Appliance repair: Use Sears Home Services or the warranty provider shown on the receipt.
- Appliance parts: Use Sears PartsDirect or the manufacturer.
- Shop Your Way points: Contact Shop Your Way rather than the local Kmart store.
- Gift-card problem: Use Kmart support and retain proof of purchase.
- Credit-card billing dispute: Contact the bank or card issuer shown on the statement.
- Product recall: Follow the manufacturer or government recall instructions.
- Employment: Use the current job-posting instructions or contact the store involved.
- Unresolved consumer complaint: Request escalation through Kmart support and contact an appropriate state consumer-protection office when necessary.
What to Have Before Contacting Kmart
- The store location or online seller
- The purchase or order date
- The receipt or order number
- The product name, model, size, color, and quantity
- The amount charged
- The payment method
- The carrier and tracking number
- Photographs of damaged or incorrect merchandise
- The manufacturer warranty or protection-plan information
- The Shop Your Way account information when relevant
- Copies of prior emails or support messages
- A concise explanation of the requested resolution
Do not post complete order numbers, payment-card information, gift-card numbers, home addresses, phone numbers, email addresses, account passwords, loyalty-account information, or unredacted receipts in public comments.
How to Escalate a Kmart Complaint
Begin with the store, online seller, manufacturer, or service provider responsible for the transaction.
For a physical-store complaint, ask for the store manager. Provide the receipt, date, product, amount paid, and requested resolution.
For an online order, sign in to the Kmart account and confirm:
- Who sold the product
- Who fulfilled the order
- The current shipment status
- The applicable return policy
- The available contact or message option
Ask for a case, ticket, or return-authorization number. Record the date, representative, promised action, and expected response period.
Do not mail merchandise until receiving the correct return address and authorization. The former Hoffman Estates headquarters is not a customer-return center.
For an unresolved payment-card charge, contact the card issuer and ask about its billing-dispute procedure. Review the applicable deadline rather than waiting indefinitely for a merchant response.
A substantial unresolved complaint may also be submitted to the attorney general or consumer-protection office in the customer’s state or territory.
Kmart.com Orders and Marketplace Complaints
Kmart.com continues to offer online shopping even though very few physical Kmart stores remain.
Some products may be offered or fulfilled by third-party sellers. Review the product page and order confirmation to identify the responsible seller before filing a complaint.
Online-order problems may involve:
- Delayed or missing shipments
- Cancelled orders
- Products shipped by different sellers
- Incorrect or incomplete merchandise
- Damaged products
- Refund delays
- Return-shipping costs
- Seller-specific exclusions
Save screenshots of the product listing, advertised condition, price, delivery estimate, seller name, and return terms.
Products in one order may arrive separately. Review each tracking number before reporting an incomplete shipment.
Kmart Return and Refund Complaints
Return policies may vary based on where the product was purchased, who sold it, its condition, product category, and whether the store is closing or liquidating.
Before attempting a return, review:
- The receipt
- The online product page
- The order confirmation
- The seller’s return instructions
- The manufacturer warranty
- Any liquidation or final-sale notice
A purchase from a closing or liquidating store may be final and may not qualify for an ordinary return.
Online marketplace merchandise may need to be returned to the seller rather than to a remaining Kmart store.
Keep the return tracking number and proof of delivery. Ask for written confirmation of the expected refund amount and processing period.
A merchant-approved refund may take additional time to appear depending on the financial institution.
Kmart Gift-Card Complaints
Kmart gift cards issued under older ownership structures may be subject to different terms, limitations, or redemption options.
Keep the original purchase receipt and photograph the front and back of the card without publicly sharing the number or PIN.
For a balance, rejected card, damaged card, or online-redemption problem, contact Kmart support and provide:
- The purchase date
- The retailer that sold the card
- The original receipt
- The remaining balance shown
- The attempted transaction date
- The error message
Do not pay anyone who claims a Kmart gift card must be “activated” through a wire transfer, cryptocurrency payment, remote-access session, or additional gift card.
Shop Your Way Points and Account Complaints
Shop Your Way is a loyalty and rewards platform historically associated with Sears and Kmart.
Questions about points, account access, rewards, promotional offers, linked cards, or missing purchase credit should be directed to Shop Your Way.
A Kmart store employee may not have access to the loyalty platform or authority to adjust an account.
Keep:
- The registered email address
- The receipt
- The transaction date
- The number of points expected
- The promotion terms
- Screenshots of the account balance
Do not create multiple accounts to bypass a restriction or promotion limit. Ask Shop Your Way whether duplicate accounts can be merged.
Kmart Appliance, Repair, and Warranty Complaints
A Kmart appliance or equipment complaint may involve the manufacturer, Sears Home Services, Sears PartsDirect, a protection-plan administrator, or another repair company.
Determine whether the issue concerns:
- A manufacturer warranty
- An extended protection plan
- Delivery or installation
- A repair appointment
- A replacement part
- A recalled product
Have the product model, serial number, purchase date, receipt, warranty, repair history, and photographs available through the authorized support channel.
Do not discard a product or authorize an expensive repair until the warranty provider explains the inspection and approval process.
For an active safety recall, stop using the product and follow the manufacturer or government instructions.
Closed Kmart Store Complaints
A customer may have an unresolved purchase, refund, warranty, layaway, gift-card, employment, or records issue involving a store that has permanently closed.
The closed store’s old telephone number and address may no longer reach anyone.
Possible routes include:
- Kmart customer support
- The online account
- The product manufacturer
- The protection-plan administrator
- Shop Your Way
- The payment-card issuer
- A bankruptcy or liquidation administrator when applicable
- A state consumer-protection office
Provide the store location and purchase date because ownership and applicable policies may depend on when the transaction occurred.
Kmart Product Recall and Safety Complaints
Product recalls may be issued by Kmart, a manufacturer, the U.S. Consumer Product Safety Commission, the National Highway Traffic Safety Administration, the Food and Drug Administration, or another agency.
Stop using a recalled item and follow the remedy instructions.
Keep:
- The product name
- The model and serial number
- The purchase date
- The receipt
- Photographs
- The official recall notice
Do not attempt an unauthorized repair on a recalled product when the recall directs consumers to stop using it.
Kmart Employee and Applicant Questions
Kmart does not prominently publish its former headquarters switchboard as a universal Human Resources, payroll, benefits, retirement, employment-verification, or employee-relations number.
Applicants should use the instructions associated with a current job posting or contact the operating store.
Current and former employees should identify the legal employer shown on the pay statement, tax form, benefits document, or employment agreement.
Employees may need to use Transformco’s internal Human Resources, payroll, benefits, ethics, or employment-verification resources.
Do not publish Social Security numbers, employee identification numbers, pay records, schedules, medical information, disciplinary records, or private workplace correspondence in public comments.
Kmart Reviews and Complaints
Kmart experiences may vary depending on whether the transaction involved a remaining store, Kmart.com, a marketplace seller, Shop Your Way, Sears Home Services, a manufacturer, or an older closed location.
Common complaint categories may include:
- Online orders that are delayed or cancelled
- Difficulty identifying the seller
- Damaged or incorrect products
- Return or refund delays
- Gift-card redemption
- Shop Your Way points
- Appliance repairs or warranties
- Purchases from closed stores
- Difficulty reaching Customer Service
- Outdated corporate contact information
When leaving a Kmart review below, include the approximate date, store or online seller, product category, support route used, response time, and whether the complaint was resolved.
Do not publish personal financial information, account credentials, gift-card details, or private employee information.
Fake Kmart Support and Shopping Warning
Use Kmart.com and the contact details provided within an authenticated order or account before sharing payment or identity information.
Be cautious with fake Kmart websites, clearance sales, liquidation offers, customer-service numbers, gift-card promotions, refund messages, surveys, and employment offers.
Do not provide:
- Account passwords
- One-time verification codes
- Complete payment-card numbers through an unsolicited message
- Bank-login credentials
- Gift-card numbers or PINs
- Cryptocurrency payments
- Wire transfers
- Remote access to a computer or telephone
Verify unexpected order or refund messages by signing in to Kmart.com directly rather than following an unsolicited link.
Kmart Competitors and Related Corporate Office Pages
Kmart historically competed with discount retailers, department stores, warehouse clubs, supermarkets, and online marketplaces.
Related corporate-office pages include Walmart Corporate Office, Target Corporate Office, Sam’s Club Corporate Office, Meijer Corporate Office, Fred Meyer Corporate Office, and Costco Corporate Office.
Other competitors include Amazon, Dollar General, Dollar Tree, Five Below, Big Lots, Macy’s, JCPenney, and regional discount retailers.
Related Resources
- Official Kmart Website
- Transformco
- Shop Your Way
- Sears
- Sears Home Services
- Sears PartsDirect
- Federal Product Recall Information
- Consumer Product Safety Commission Recalls
- Report Fraud to the Federal Trade Commission
- Find a State Consumer-Protection Office
Frequently Asked Questions About Kmart Corporate Office
Where is Kmart headquarters?
Kmart does not prominently publish a current standalone corporate street address. Its parent company, Transformco, is associated with Hoffman Estates, Illinois.
Is 3333 Beverly Road still Kmart headquarters?
No. It was the former Sears Holdings headquarters campus and should not be treated as Kmart’s current corporate office.
What is Kmart’s corporate phone number?
The number 1-847-286-2500 was associated with the former Sears Holdings corporate campus. It is not a verified current Kmart complaint line.
What is Kmart’s Customer Service number?
The number 1-866-562-7848, or 1-866-KMART-4U, has historically been published for Kmart support. Customers should confirm current availability through Kmart.com.
Who owns Kmart?
Kmart is owned by Transform SR Brands LLC, commonly known as Transformco.
Is Kmart still in business?
Yes, but its physical U.S. store network is extremely limited. Kmart.com also remains active.
How many Kmart stores remain?
Current reporting identifies three locations: a small store near Miami, a store in Tamuning, Guam, and a store at Tutu Park on St. Thomas.
What happened to the Bridgehampton Kmart?
The Bridgehampton, New York, store closed on October 20, 2024. It was the last full-size Kmart in the mainland United States.
Is the Miami Kmart a full-size store?
No. The Kendale Lakes location operates from a small portion of the former full-size store.
Is Kmart Australia owned by the U.S. Kmart?
No. Kmart Australia is a separate business owned by Wesfarmers.
How do I complain about a Kmart.com order?
Sign in to the account, identify the seller, review the order details, and use the available support route. Request a case or return-authorization number.
Can I return a Kmart.com order to a store?
Not necessarily. The correct return route depends on the seller, product, and current policy. Review the order confirmation before visiting a store.
Can I return merchandise to a closed Kmart store?
No. Contact Kmart support, the online seller, manufacturer, warranty provider, or payment company depending on the issue.
Can I still use a Kmart gift card?
Redemption may depend on the card, issue date, location, and current terms. Contact Kmart support and retain proof of purchase.
How do I contact Shop Your Way?
Use the official Shop Your Way website for loyalty-account, point, and promotional concerns.
Who handles a Kmart appliance warranty?
The responsible party may be the manufacturer, Sears Home Services, a protection-plan administrator, or another repair provider identified in the warranty documents.
How do I report a recalled Kmart product?
Stop using the item and follow the manufacturer or government recall instructions. Recalls.gov and the Consumer Product Safety Commission provide federal recall information.
Is Kmart publicly traded?
No. The current Kmart brand is part of privately held Transformco.
How do I contact Kmart Human Resources?
Kmart does not prominently publish a universal public Human Resources number. Applicants and employees should use the instructions associated with their store, job listing, or Transformco employment resources.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, ownership, complaint-route, and review information for retailers, restaurants, hotels, financial services, utilities, technology companies, and other major organizations.
This page is designed to help readers distinguish the current Kmart brand from Sears Holdings, Transformco, the former Hoffman Estates headquarters, Kmart Australia, remaining stores, Kmart.com sellers, Shop Your Way, Sears Home Services, and product manufacturers.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Kmart, Transformco, Transform SR Brands LLC, Sears Holdings Corporation, Sears, Shop Your Way, Sears Home Services, Sears PartsDirect, Kmart Australia, any marketplace seller, manufacturer, remaining store, employee, or government agency.
This page is provided for informational purposes only and is not legal, financial, warranty, employment, bankruptcy, retail, or consumer-protection advice.
Corporate addresses, phone numbers, store locations, ownership, return rules, gift-card terms, marketplace sellers, warranty procedures, support routes, and operating hours may change.
Review the current receipt, order confirmation, product listing, warranty, and official company information applying to a particular transaction.
Share Your Experience
Have you contacted Kmart Customer Service, Kmart.com, a marketplace seller, a remaining store, Shop Your Way, Sears Home Services, a manufacturer, or Transformco?
Share your experience with an online order, store purchase, return, refund, gift card, loyalty account, appliance warranty, closed store, employee interaction, or complaint escalation below.
Helpful reviews include the approximate date, store or seller, product category, support route used, response time, and whether the complaint was resolved.
Please do not post complete order numbers, payment-card information, gift-card numbers, loyalty-account details, home addresses, telephone numbers, email addresses, passwords, private employee information, or screenshots containing personal data.