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Hyundai Corporate Office Headquarters

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Hyundai Corporate Office Headquarters
10550 Talbert Ave.
Fountain Valley, CA 92708-6031 USA
Corporate Phone Number: 1-714-965-3000
Fax Number: 1-714-965-3149
Customer Service Number: 1-800-633-5151
Roadside Assistance USA: 1-800-243-7766




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111 comments:

  1. I own a Genesis and due to horrible customer service received from North Palm Hyundai I will never lease or own one of your cars again. I am currently having issues with my Genesis, the locks do not work the radio needs to be replaced and the gas tank door needs to be replaced. I have never been treated with such disrespect and was hung up by the dealership @ North Palm 4 times. It took me over 3 weeks to get a refund from a deal the delership made with my children from which they did not honor a pre owned certified vehicle. Once again can not wait until my lease is up so that I can purchase another car. Your corporation should take charge and responsibility for the dealerships and the horrible customer service that is being provided.

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    1. Do you ever stop and wonder if your not the problem in all of this? I realize people are 20 times more likely to complain on the internet than they are to convey their satisfaction. Does the radio in fact need to be replaced or is this what you think needs to happen. Its not that difficult. Just go to the dealership and tell them to replace the radio and fix the locks.

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    2. Actually, yes, it is that difficult. I have been having the same issues with my BRAND NEW 2012 Sonata Limited (bought at Hardin Hyundai) for a year and a half now. Hyundai can't seem to fix the warrantied issues and is refusing to do anything else about it. Their customer service beyond sales is horrendous and their service manage, Rick, is an embarrassment to the company. I will NEVER recommend Hyundai, nor refer them to my friends.
      I have not just complained, but have also made the positives very apparent when contacting Hyundai. I am not a complainer, but when it comes to horrible experiences, OF COURSE people should complain online so others don't have to go through the same issues! What else are reviews for?

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    3. I agree, I have a 2011 Hyundai and they are also refusing to fix warrantied issues...they have had my car for 4 days and just called me yesterday at 430pm to let me know they will not even so much as look at my car unless I pay $400 out of pocket, and that's not even the cost to fix the issue, that's just for them to look at it. My question is why did they wait 4 days to call me and tell me this? And why would I pay them $400 to simply open my hood and tell me the problem in which I already know? I also have a rusted hood (my car is a 2011, it is not that old) and they refuse to fix that issue either...blaming it on me saying its "road gravel" well, obviously their paint sucks if my hood is rusting due to NORMAL driving conditions such as road gravel...these people are the rudest and most unfriendly group of "service techs" I have ever dealt with in my life. I am picking my car up today and taking it elsewhere. My boyfriend is currently in the market for a new car and was going to refer him to Hyundai, but after this horrendous ordeal, I will never refer anyone to these people and I will never buy Hyundai again.

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    4. I am having an issue with the steering column which was a recall and my dealership claims they fixed it 4 years ago when they replaced the tail lamp switch but now I'm getting heavy vibrations in the column and there is slack in the steering and it feels like the car goes from side to side as I'm driving. I'm the 2nd owner so my warranty stopped at 60,000 miles. I'm at 64,000. I'm being told it will be fixed at my expense. I will not buy another Hyundai.

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    5. I here you, I had a horrible experience at Action Hyundai in Millville New Jersey, as wefinance guy was completely disrespectful about me and my trade and so far I did not purchase the car I wanted, due to the finance character ....

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  2. I really hope something can be done about the Brainerd MN Hyundai service center!!! I went into the service dept on Friday July 7, 2012. I was told my car needed new swaybar linkage and the parts should be in the office by Wednesday the 11th and they would call me when the parts came in (the job would be paid for under my warranty, and I'm not sure if that's why I was treated this way?? Or do they do this ALL of their customers?) anyway, Wednesday the 11th came and by the end of the day I had not received a call, even as a courtesy to say the part hadn't come in...so I called them. They told me the part had not come in yet, but should be in the next day. I said ok (I am completely understanding when the parts are on order) but would they please call me when the part comes in...I was really hoping to get my car fixed before the weekend. No calls Thursday, Friday or Monday. At the end of the day on Monday I called them again. I was told the parts were there, so I set up the appt to get the swaybar linkage replaced and asked for a tire rotation, as the linkage has caused my tires to cup (not sure if it's cup or cuff) and make noise. Finally I was able to get my car into their shop this morning July 18th at 8am. When they finished with it, I asked if they had also rotated the tires and they said they did NOT, because I should get an alignment. I am so mad now because my tires make noise due to the cupping. Why wouldn't they do what the customer asks? Why did I have to contact them to get everything done, why didn't they call me when my parts were there? I WILL NEVER BRING MY CAR TO THEM FOR SERVICE AGAIN!!!!!!! Please contact me! [email protected]

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    1. Call Krohn & Moss. They handle Lemon Law problems. They are located in Los Angeles, but handle problems all over the U.S. Krohn & Moss helped me. I had a 2008 Hyundai Elantra 5-speed that would not shift properly. Even though the transmission was pulled three times, on the dealerships floor long enough to have a new transmission assembled and installed, I only got the runaround. So much for the 100,000 warranty Hyundai harps about! BULL!! AND, the service managers and owners of Sacramento Hyundai and Roseville Hyundai were the worst to deal with.

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    2. At least they did something for u.I've had my gx350l in the repair shop 3 times. They still can't figure out why it won't take gas. All they did was charge me for labor and parts it didn't need

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    3. At least they did something. I took my gx350l to hyaundi service in Sharon pa 3 times. They still can't figure out what's wrong with it. All they did was charge me for parts and labor I didn't need. They are just legal thieves.

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  3. This is the USA-
    i see no reason for your commercials to be in Spanish!!!

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  4. I purchase a Hyundai Elantra 5 speed 2008 model. The transmission did not function properly from day one. I could not shift gears or downshift properly. The transmission was pulled three times at Roseville, California and Sacramento, California Hyundai dealerships. For the length of time the transmission was on the floor of the dealership, I should have been provided a new manual transmission under the "100,000 Mile" guarantee that Hyundai promotes. Dealing with the service managers were hell! The transmission was not fixed. Krohn & Moss practice is "Lemon Law". I highly recommend this law firm. AND, as many times as I have asked to be removed from HYUNDAI's mailing list, I am still receiving advertisements. I'm NEVER going to buy a HYUNDAI product EVER!!

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  5. I own a 2007 Hyundai Santa Fe with under 67,000 miles on it. In the past two months the heater core malfunctioned and the radiator began leaking. The dealership, Hyundai of Lansing Michigan charged me $980 to fix the heater core and now wants over $1,000 to fix the radiator. They charged me $92 to diagnose it and would not apply the diagnostic fee to the repairs they do if I have repaired there. I had it to the dealership a minimum of five times prior to these problems and expiration of the warranty for diagnostics and none of this showed up! Really Hyundai .... $ 2,100 worth of repairs in 2 months all starting two months after the warranty expired and you won't enen provide a loaner car while my car gets fixed??? Your customer service leaves a lot to be desired. I

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    1. I highly doubt anyone wants to charge you $1000 for a radiator alone. I would say there is more to this than you are saying. If you paid $1000 for a radiator then you are very foolish.

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  6. So I buy this Santa fe last Wednesday with the seal package. While they are getting the car out of the show room they scuff the bumper which they said they would fix. I bring the car in Monday and get the run around for days now I am being told it won't be done until this Monday I have owned the car for 10 days right now and 6 of the the dealer has had the car. Family Hyundai in tinley park il is the worst service/ sales in the world they suck.

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  7. Well I am the one who posted about family Hyundai in tinley park il. Well after much debating with them they are going to be really nice and give me some free oil changes since the screwed up.

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  8. I hate this company, the customer service is the worse i have ever seen. I purchased a 2012 hyundai veloster that died 2 days after purchase. it was towed to dealer i told them i didn't want the car or to do buisness with them again. I was shortly after threatened by these white collar thugs and told they would tell police i abandoned car there and have it towed. The worse part is that their regional office did not help me at all. Never buy anything from this company, because if you need help with a sketchy dealer your on your own.

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    1. that is so true: I spoke to their corporate office today 8/27/2014 and spoke to A SILVESTER WHO SAID HE WAS CASE MANAGER. ( I WAS LEFT IN TEARS) HE IS THE NASTIEST PERSON I HAVE EVER HAD TO DEAL WITH ON THE TELEPHONE, EVER.EXTREMELY RUDE. NO TRAINING IN CUSTOMER SERVICE.
      MR. MONG-KOO CHUNG CEO OF HYUNDAI NEEDS TO HAVE SOMEONE REVIEW THESE COMMENTS AND DO SOMETHING ABOUT IT. WHAT IS A GGOOD CAR WITH OUT GREAT SERVICE???

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    2. 2014 Sonata, less than 7000 miles, blew up while on vacation in another state. I had a similar conversation with "Mike" in the FV corporate office. He was beyond unprofessional, he was downright insulting. I was not left in tears, as I found his abusive commentary somewhat entertaining; these remarks include such classics as "I can't help you, but if I could I wouldn't", and "you're a unique, close-minded person" and I must be "a horrible person to be around". These were in response to my belief that a brand new car (I've made 3 payments) should actually work. They clearly have a corporate culture that encourages the sentiment, 'always be saying NO!'. I would be more upset, but it's been a week my car has been at a LV dealership. To their credit, they are helping me. They were mortified by my treatment and did provide a loaner while they fix the engine. But, the treatment from corporate (over 2 1/2 hours of phone calls, being put on hold, being told 'no' and finally Mike's special Comedy of Insults, I will be collecting my car upon completion and trading it in to another manufacturer. I will probably take a little bath on it, but at this point it's no longer about the money, it's the principle. I don't want to be wrapped in the questionable ethics of a company that openly supports employees abusing customers. Buyer beware. Oh, and that individual above suggesting it is customer's fault? Obviously that's a Hyundai troll. Ignore.

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  9. i lease a 2011 Hyundai Veracruz 17000 mi i needed a new transmission, new sensor back up and now the car doesn't start im incorporating NYS lemon law

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  10. I went to Hyundai looking for a Elantra GT with blue leather. Dozens of dealers told me that I was wrong, that it didn't exist. We went to Hyundai customer service to try and locate the car, but they don't offer that service. What? Why? Then, with the help of an obliging dealer, we learned that Hyundai had given the blue leather its own code. Not inspiring. Then I was treated miserably by Brad Benson Hyundai in NJ who dragged me out there in a rental on the promise they had the car. They didn't have it. So we are walking away from Hyundai. That there is a different sales line for the higher end cars said everything to me. They are volume sellers who have lost their concern for the customer. The company seems disorganized and chaotic and their dealers seemed a bit backward. I predict a recall very soon.

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  11. Hey - what's the deal with Hyundai? We in the southwest meaning the Phoenix, AZ area cannot find one 2013 Genesis coupe locally. Are you guys not making them any more or is the elantra coupe taking the place of the Genesis coupe?

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    1. Might be better to go to another dealer. Hyundai customer service has gone down; not what they use to be. anonymous...

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  12. I purchased a 2009 Genesis in February from Larry Miller Hyundai in Peoria, AZ. I'm having problems with the car and even more headaches with the dealer. I have never seen an organization that passes the buck better than these cads. I liked my car, but would never recommend the vehicle because of such poor customer service. Be warned...stay away!!!

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  13. I have a 2004 Sante Fe I bought with 700 miles on it. It was originally owned by the corporate offices in Fountain Valley, CA. According to page 20 in the Owners Handbook and Warranty Info I am considered the original retail owner and have the 100,000 mile warranty intact. Except of course when I now need to use it. They say I signed on the sales contract that I knew it was a used car. Well, duh, yes I knew that but was told it had been a corporate car (even have the car fax stating this). Guess, they will find what loopholes they can to not honor their own warranty. I was going to buy a new Hyundai within the next 6-12 months. Not now!! Why get a car with a great warranty when they won't honor it. Crooks!

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  14. I took my 2005 Hynduai Tucson in during the month of August for it's 60,000 mile warranty, everything was fine, until 3 days later when my car started to reve on its own while in Park .... Then when I was in Drive but stationary my vehilce reved up, then the engine turned off leaving all electronic still on. Teh next day while driving down a hill, my engine shut off once again, and i lost break pressure, had to use my E-Break to stop. When I took it back in to Hynduai of Bellingham Wa, they kept it over night, then told me that is was my Break Sensors, so i paid for it to be fixed. Its was fine for 3 days, then it started happening again. Once again engine shut off on me while driving with my kid in the car. This is a serious issue. I called Hynduai and told him they did not fix the problem, and that in many forums people with the same make model and year are having the same issue, he told me they can't fix it unless it happens to act up when its in their custody. This is ridiculous. This is my 3rd Hynduai, they normally are good safe cars, but I can't say that anymore. How do I fix this problem. I finally have it paid off, never had one problem with it till I took it in for its warranty check up, now no one can fix it??? Shouldn't there be a recall on this, if others are experincing the same thing???
    Jessica Martin
    [email protected]

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  15. I would just like to say that not having a spare tire with the car is crazy, it took me three hours to get the tire changed after the blow out was on the side wall of the tire. THREE HOURS with road side assistance ..then they tell me ..Oh you can buy a spare trire for three hundred dollars ??
    The tire kit to blow up the tire is useless. What car does not come with a spare tire anyway.

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  16. On Saturday, Oct. 27 my boyfriend and I were at Lee Hyundai in Fayetteville NC to look at a pickup truck. We purchased the truck and while we were there we test drove a couple Hyundai’s. I drove the Veloster and the Elantra, but the Genesis Coupe really wowed me. It was a 2012 with 24k miles. Stated mileage was 21 City/30 Hwy. What sold me was that it was a 4 cylinder. I emphasized to the salesman that mileage was extremely important since I travel 80 miles per day. Of course he reassured me of the 30 mpg. It took the 1st day of commuting and seeing the car use ¼ tank of gas to change my mind. I called on Tuesday and the response was to try it for a few days and we’ll work with you. At ~ 4 gal/day it only took 2 days for me to call and ask for the sale to be undone. After multiple calls with the salesman, sales manager, assist. manager (GM wouldn’t return call), they said they would be happy to trade me my car back … at a 7k profit. Make sure you read the below blog before buying a Hyundai from Lee or any other dealer. http://www.my2012hyundaielantragetslousygasmileage.com/index.html

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  17. I purchased a 2011 Hyundai Sonata in May 2012 and my car has been in for repairs 11 times in 6 months. Car has had different problems each time i take it in. I have tried to return the car within the 1st week of purchasing and was told there is nothing they could do without me paying more for another vehicle. The People at World Hyundai have been polite but it still doesn't explain why a certified 2011 Sonata should have this many problems. I have never taken a car in this many times in 6 months. I am beyond fed up with this car and don't want it anymore. I will never ever buy another Hyundai.

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    1. What was wrong with it I had an 2005 that cut off at random while driving not sitting but driving I purchased it in August of this year & it's been in the shop 3 times they keep saying that it's not reading any codes.

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  18. I whip my 2010 Accent Blue with PRIDE. Original music inspired by my Hyundai: http://therealkareckas.tumblr.com/tagged/hyundai

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  19. I own a 2007 Hyundai I have had my car to the shop for the check engine light 5 times in the last 6 months. It has broke down on the side of the interstate and had to be towed to the dealership in gastonia,nc. They continue to tell me that it is this or that or a loose wire or whatever else and they "fix" it and clear the code. Within two weeks the light is back on and we start all over. In all they have charged me 1500 dollars and it is still no better than it was the first time I took it in there. I will never buy another Hyundai. The customer service people suck and just read what they are supposed to off of a card. The dealership GM is a douche and will not even return my phone calls after two weeks. Hyundai you have a PROBLEM!!!!!

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  20. i have a 2012 sonata 30000 miles the engine went they nulled the warranty as the engine had sludge. hyundai of gainesville fl stated it is my fault the engine went because i should have had at least 6 oil changes when i only had 3 my car was towed back from the dealer placed in my driveway and the enginge was still in pieces. at 30000 miles this is unbelieveable no one at hyundai will help so i am out my car witch i depend on as a home health nurse believe me i meet a lot of people and bad stories travel I will never buy another

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  21. This just happened with my 2011 sonata. 56,000 miles under warranty also bought diamond wrap around service and told me the exact same thing. 6000.00 to replace engine!! I have bought 6 cars over the years and thi dealship in NJ and can't believe they hand me this crap.

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  22. On 2/23/13 my wife and when to Bentley Hyundai in Huntsville, Alabama. We found a 2013 Elantra that we wanted. We were trading our 2006 eclipse. We worked out the deal with our salesman and we got all our belonging out of the eclipse and put it in the Elantra and the salesman changed out our car tag for us. We then went into finance manager's office to sign all the papers. After being introduced the manager got up and left his office. We waited a short while and my wife stated where did he go I'm ready to go. Shortly he returned with sales manager and informed us there was a problem. I asked what was the problem and he replied that the salesman had told him we were going to give the car to our daughter. I said yes and he stated that he couldn't sell me the car without her name on the contract. I told she was in college and that I was the one buying the car, the one making payments and the one paying for insurance. He still said he couldn't sell it to me that Hyundai wouldn't finance it. I told that she was only using the car that it was going to be mine and he said who already told salesman you were giving it to her and that it was recorded. That Hyundai credit wouldn't finance it so I told him go thru my credit union and he he wouldn't that I could. We told him to keep the car and give us all the papers we had signed and give us back our tag. I have sold car in my career and I never heard of such. The car would be mine in my name and insured In my name so if I wanted my daughter to use it she should be able to. I don't think we have gone totally socialist yet. Thanks Donnie Smith Athens, Al. Email [email protected]

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  23. hello i purchased a new 2013 hyundai sonata been in the shop for radio issues fm plays great but the xm satellite keeps freezing on me when playing the artist and title, they replaced the deck still having the same issue,goes back in on MONDAY, im getting alittle upset and frusrated car has only 700 miles on it im calling the corporation in CALIFORNIA, im from NH next move is the lemon law. i called xm the signal is good on there end,when car is moving display is frozen not in sync with songs car is parked its working good go figure [email protected]

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  24. I have a 2011 Hyundai Sonata that has 54000 miles on it. I paid 28000 for it as it is fully loaded. A month ago the radio quit working. I was told from the dealership I purchased it from there was nothing to be done. Last week when I went to start the car it started going crazy. The lights inside started going on and off while the dash was doing the same. The car wouldn't start. It then started showing message that it couldn't locate the key. I had to have it towed a half an hour away and am still awaiting the verdict. I was told "it may" still be under warranty. My guess is the electrical system or computer is shot. I have a feeling my bank account will be soon also :(

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  25. I AM A NEW HYUNDAI BAYER, I JUST PURCHASED A 2013 VELOSTER
    I AM VERY DISAPPOINTED BY THE SERVICE DEPT., MY FIRST TIME
    SERVICE AND THEY GIVE MY KEYS TO SOMEONE ELSE????? THAT PERSON NEVER RETURN THE KEYS

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  26. Service with any dealership is bad no matter where it is I have a 2012 Hyundai veloster 12000 miles and they have replaced the transmission already now I have electronic issues I lease thank goodness. I can't wait to give it back . I might not last that long . I have new noises the mechanics said they can't fix it its the gas I use . He told me to use another gas station. Wonder if he gets a cut for that. The dealership said they would pay the lease off it I bought a car. Wow do you think maybe my car is falling apart. I think so and they know it. Lakeland Hyundai no deal take the car back before im stranded. Not happy.

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  27. ever buy a vehicle from your company! How awful, insensitive and cruel, the commercial you pulled. That man should be fired. Horrible, horrendous, not enough expletives to describe the unforgiveable action.

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  28. I have a 2011 Hyundai Sonata purchased last March and there are a few small rust spots! What cheap stuff is being used for rust to appear after two years? I had Pontiac Grand Prix for 11 years and not even a speck of rust. What, if anything, can be done about the rust on this Hyundai?

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  29. Problems with Win Hyundai with parts and things not being found out until 3 times!!! Very upset with the recent recall that caused my stop lamps to stay on, and all I can say is SHAME ON HYUNDAI for not letting the customers know ahead and I just feel the feeling at the dealer's oh well **** happens. Not a good attitude to take...for someone who loves the product and has been a very good customer!!!!!!!!!! Need way better CS in service. Just like above it states bad CS at all Hyundai dealerships, that is NOOOOO good. Maybe time to think about about a different car..

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