FTD Corporate Office: Headquarters Address & Phone

Written by

Eric Strand

in

Trying to contact the FTD corporate office about a late flower delivery, missing order, damaged arrangement, substitution, refund or florist-member concern? FTD is now based in Chicago, Illinois—not at its former Downers Grove address.

This page lists the current FTD headquarters address, 24-hour customer-service number, florist-member contacts, complaint-escalation steps and official support resources.

FTD Corporate Office Quick Answers

How to Contact FTD Corporate Office Headquarters

FTD Headquarters Information

  • Company name: FTD, LLC
  • Corporate address: 200 N. LaSalle Street, Suite 1745, Chicago, IL 60601
  • Published corporate phone: FTD does not currently publish a separate consumer-facing corporate switchboard
  • Consumer customer service: 1-800-736-3383
  • Customer-service availability: 24 hours a day
  • Outside the U.S. and Canada: 1-630-719-7756
  • Customer-service page: FTD Customer Service
  • Careers and jobs: FTD Careers
  • Website: FTD.com
FTD Headquarters Address Correction

The former FTD headquarters at 3113 Woodcreek Drive, Downers Grove, IL 60515 should not be presented as FTD’s current corporate address. FTD now identifies itself with Chicago, and its current business contact page lists 200 N. LaSalle Street, Suite 1745, Chicago, IL 60601. The old 1-630-719-7800 corporate and HR listing has also been removed because it is not published by FTD’s current official contact pages.

FTD Customer Service and Florist Support Numbers

Reason for Contact FTD Contact Availability or Details
Consumer flower or gift order 1-800-SEND-FTD (1-800-736-3383) Available 24 hours a day
Consumer support outside the U.S. and Canada 1-630-719-7756 International calling charges may apply
Track an FTD order FTD order-status page Order information is required
Report an order or delivery problem FTD order-issue support For late, missing, damaged or incorrect orders
FTD florist member services 1-800-788-9000, extension 2 Monday–Friday, 7:30 a.m.–6:30 p.m. Central Time
Florist member email ftdmemberservices@ftdi.com For FTD network members—not consumer orders
Mercury technology assistance 1-800-788-9000, extension 3 Member technology support
Employment FTD Careers Use the official application system

Consumer FTD Support vs. Florist Member Services

Consumers who ordered flowers, plants or gifts should use 1-800-736-3383 or FTD’s online customer-service tools. These contacts can assist with delivery status, substitutions, missing merchandise, damaged arrangements and refund requests.

Florists participating in the FTD network should use the separate member-services number and email. Consumer customer service generally cannot resolve Mercury Network, member billing, order-payment or florist account questions.

What to Have Ready When Contacting FTD

  • FTD order number
  • Purchaser’s name, telephone number and email address
  • Recipient’s name and delivery ZIP code
  • Requested and actual delivery dates
  • Description of the arrangement or gift ordered
  • Photographs of damaged, incomplete or incorrect merchandise
  • Name of the delivering florist when known
  • Previous case or reference number
  • The specific resolution being requested

How to Escalate an FTD Complaint

  1. Check the order status. Use the official FTD tracking page before reporting a late delivery.
  2. Contact 24-hour customer service. Call 1-800-736-3383 or use FTD’s online customer-service page.
  3. Explain the requested resolution. State whether you are requesting redelivery, replacement, correction, refund or another outcome.
  4. Request supervisory review when necessary. Ask for a case number and the name or identification number of the representative.
  5. Document the problem. Keep photographs, delivery notifications, receipts, chat transcripts and previous case numbers.
  6. Follow up in writing. Formal correspondence may be addressed to FTD, LLC, 200 N. LaSalle Street, Suite 1745, Chicago, IL 60601.

Florist members should use FTD Member Services for disputes involving network orders, fees, account charges, technology or order-payment calculations.

Protect Your Personal Information

Do not publish an order number, recipient’s address, payment-card number, account password, telephone number or email address in the public comment section. CorporateOfficeHeadquarters.com cannot access FTD accounts, track deliveries or issue refunds.

FTD Reviews, Complaints and Customer Feedback

Only one on-topic FTD comment is currently visible on this page after unrelated content is excluded. The December 2022 comment was submitted by a florist member concerned about network fees, delivery expenses and the portion of order revenue received by a small rural florist.

A single comment is not sufficient to establish a broader pattern among FTD consumers or florist members. Readers are invited to share specific experiences involving flower quality, substitutions, delivery timing, refunds, customer service, florist-member support or order payments.

About FTD

FTD traces its history to 1910, when a group of florists created a flowers-by-wire service. Its initials originally referred to Florists’ Telegraph Delivery. FTD later developed the Mercury Network to connect participating florists and introduced 1-800-SEND-FTD in 1985.

FTD offers florist-delivered arrangements, shipped flowers, plants, gift baskets and other gifts through its websites and network of participating florists. ProFlowers joined FTD’s floral and gifting portfolio in 2014, and FTD’s official history states that the company merged with From You Flowers in 2023.

FTD remains listed as a portfolio company of Nexus Capital Management.

FTD’s Position in Floral and Gift Delivery

FTD competes with national floral and gift-delivery companies such as Teleflora, 1-800-Flowers, Just Flowers and Edible Arrangements.

FTD’s model combines online ordering with fulfillment through local florists and third-party delivery services. Its florist network, recognizable Mercury Man logo and long operating history distinguish it from delivery services that rely primarily on centralized fulfillment.

Frequently Asked Questions About FTD Headquarters

Where is FTD headquarters?

FTD, LLC currently lists its address as 200 N. LaSalle Street, Suite 1745, Chicago, IL 60601.

Is FTD still headquartered at 3113 Woodcreek Drive?

No. The Downers Grove address is legacy FTD headquarters information. FTD’s current sites identify the company with Chicago and publish the 200 N. LaSalle Street address.

What is the FTD corporate office phone number?

FTD does not currently publish a separate consumer-facing corporate switchboard. Consumers should call 1-800-SEND-FTD (1-800-736-3383).

Is 1-630-719-7800 still FTD’s headquarters number?

FTD does not publish 1-630-719-7800 on its current official headquarters or customer-service pages. It should not be treated as the verified current corporate number.

Is FTD customer service available 24 hours?

Yes. FTD states that consumer customer service is available 24 hours a day at 1-800-736-3383.

How can I contact FTD from outside the United States or Canada?

FTD publishes 1-630-719-7756 for consumer support outside the United States and Canada.

How do I contact FTD florist member services?

FTD florist members can call 1-800-788-9000, extension 2, or email ftdmemberservices@ftdi.com.

Is ProFlowers part of FTD?

Yes. FTD’s official company history states that ProFlowers joined the FTD floral and gifting portfolio in 2014.

Did FTD merge with From You Flowers?

Yes. FTD’s official history lists a merger with From You Flowers in 2023.

Who owns FTD?

FTD remains listed as a portfolio company of Nexus Capital Management.

Official FTD Resources

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently reviews corporate addresses and customer-service information against current official company sources. We distinguish consumer support, corporate offices and florist-member departments and identify legacy information that should no longer be treated as current.

Page Update Information

This page was last reviewed and updated on August 28, 2026. The update replaced the former Downers Grove headquarters with FTD’s current Chicago address, removed the obsolete 630 corporate and HR number, added current consumer and florist-member contacts, updated the careers link and reviewed the visible customer comments.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with FTD, LLC, From You Flowers, ProFlowers or Nexus Capital Management. This page is provided for informational purposes and as an independent forum for customer reviews, complaints and corporate feedback. Contact information and policies may change, so users should verify time-sensitive details through FTD’s official websites.

Share Your FTD Experience

Have you contacted FTD about a delayed delivery, damaged arrangement, substitution, missing order, refund or florist-member concern? Share the contact method used, how FTD responded and whether the matter was resolved. Please do not include private order, recipient, account or payment information.

2.5
2.5 out of 5 stars (based on 2 reviews)
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Customer service and cleanliness

November 28, 2023

I worked for Safeway for 30 years and I was always proud to say I worked for Safeway. I was a deli mgr. for 27 of those years and ran a deli I was proud of. We gave good customer service and tried to help the customer however we could. In the past year, service has gone downhill and cleanliness and service are going by the wayside. For example, I was in the Frederickson store yesterday and wanted a chicken breast. I was told, “Sorry, we don’t make breasts on Monday when we have our dark meat special.” Another time I was in the store and it was 1:00 and I wanted a sandwich made. I was told, “Sorry, we don’t make sandwiches this time of day.” What has happened to customer service? What happened to Make the customer happy? What happened to “Give the customer the pickle? I went into the Spanaway store a few months ago and I was embarrassed for Safeway! That deli was filthy! You couldn’t even hardly see through the glass on the hot cases! The pans were encrusted with brown cooked-on grease. I don’t know how that deli passes the health inspections! I talked to the store mgr. for about 1/2 an hour and told him how to get the glass clean with hot soapy water and some elbow grease. My glass always shined. I went back into the store last week and no improvement. I will never buy anything from that deli. I live 5 min. away and won’t go in there unless it is an emergency. Some training on customer service and cleanliness will go a long way for your company. The way it is now I am embarrassed to say I worked in your delis. I have worked in 8 of your delis and I think a lot more attention needs spent on service and cleanliness. I hope to see a difference soon or you will be losing me as a faithful customer and retired employee.

N S

Attn FTD Corporate Office

December 13, 2022

Dear Mr. Cole,

I was excited when I heard you joined FTD, and continued using your service despite my initial doubts. However, I’ve noticed that your fees keep increasing without providing enough returns for my small Eastern Ontario business. As a rural florist, high delivery costs and product expenses mean I barely break even. I received only $323.13 out of $620.71 for six orders in April, losing 65%. I’ve lost thousands over the years, and your pricing and fee structure needs to better support small rural businesses like mine. Please reconsider.

E H