The Equity Residential corporate office in Chicago is listed at Two North Riverside Plaza, Suite 400, Chicago, IL 60606, with corporate phone 1-312-474-1300. For apartment maintenance, rent questions, move-out charges, or an unresolved resident complaint, start with the community involved and use the resident-support options below.
Quick Answer: Contact Equity Residential
Chicago corporate phone: 1-312-474-1300
Resident complaints: Official Resident Relations form
Rent, service requests, and community contacts: MyEquity resident portal
Urgent maintenance: Call your community’s leasing office and follow its emergency-maintenance prompts. Do not wait for a corporate letter or online review to receive attention.
Important company update: Equity Residential and AvalonBay completed their merger on August 17, 2026, creating Vivmark Residential. This page continues to help people searching under the Equity Residential name. Vivmark’s current corporate information lists offices in both Arlington, Virginia, and Chicago. See the official merger announcement and current headquarters listing.
How to Contact Equity Residential Corporate Office
| Equity Residential / Chicago corporate office | Two North Riverside Plaza, Suite 400, Chicago, IL 60606, USA |
|---|---|
| Chicago corporate phone | 1-312-474-1300 |
| Vivmark Residential / Arlington corporate office | 4040 Wilson Boulevard, Suite 1000, Arlington, VA 22203, USA |
| Current-resident concerns | Resident Relations request form |
| Resident account and service requests | MyEquity resident login |
| Combined-company inquiries | Vivmark Residential contact form |
| Community and regional directory | EquityApartments contact page |
| Investor and media inquiries | Vivmark investor and media contacts — separate from resident support |
The Chicago number is a corporate-office contact, not a verified direct line to a complaint specialist, executive, or human-resources representative. Confirm hours with the specific office before calling or visiting. Do not send rent to a corporate address unless your community gives you those payment instructions.
How to Escalate an Equity Residential Complaint
- Start with your community manager. Identify the property, explain the problem, and ask for a written response or service-request number. Keep a short timeline of the dates, people contacted, and any promised follow-up.
- Use Resident Relations for an unresolved current-resident concern. The official form routes feedback to the appropriate management team. Provide the requested property and contact details, summarize the issue, and state the outcome you are requesting.
- Follow up through the relevant regional or corporate office. Reference your earlier request and explain what remains unresolved. For written correspondence about an Equity community, use the Chicago corporate address above. Include copies of relevant records rather than originals.
Resident Relations states that management will work to respond within two business days when a response is required. This is a response goal, not a promise that a repair, refund, or dispute will be resolved within that period. The form does not process anonymous submissions.
Keep sensitive information private: The Resident Relations form warns against uploading documents containing bank account numbers, Social Security numbers, or driver’s-license information. Redact unnecessary identifiers. In public reviews, also omit your apartment number, access codes, personal contact details, and private lease or payment records.
Equity Residential Regional Office Phone Numbers
The official EquityApartments directory currently lists these regional contacts. Ask the office to confirm that it handles your community before discussing account details.
| Regional office | Phone number |
|---|---|
| Los Angeles and Ventura County | 1-424-732-4200 |
| Southern California: Orange County, Inland Empire, and San Diego | 1-949-344-7705 |
| Northern California | 1-415-767-7174 |
| Denver | 1-720-907-6954 |
| Boston | 1-617-648-2160 |
| New York / New Jersey | 1-646-833-3960 |
| Seattle | 1-206-577-9038 |
| Washington, DC | 1-202-971-7111 |
Maintenance, Rent, and Move-Out Support
Maintenance Requests and Emergencies
Use the resident portal for routine service requests and keep the request number, submission date, and relevant photographs. Explain whether an earlier repair failed or the condition has changed. For emergency maintenance, the company’s instructions are to call the leasing office and follow the prompts to reach the emergency-maintenance team. Call 911 for an immediate threat to life or safety.
Rent Payments, Fees, and Account Access
For a payment that appears missing, duplicated, or incorrectly applied, ask the community team to review the account ledger. Have the payment date, amount, confirmation, and relevant statement entry ready, with unrelated financial details redacted. Request an explanation of the charge and written confirmation of any correction.
Use the resident portal linked by EquityApartments for your account. During the Vivmark transition, confirm any new payment instructions directly with your community through a known contact method rather than relying on an unexpected message.
Security Deposits and Move-Out Charges
Contact the community where you lived and request an itemized final statement. Compare the charges with your lease, move-in checklist, move-out photographs, and any inspection records. Identify each disputed item separately and ask for supporting documentation and the status of any expected refund.
For help finding the right team after moving out, use the Vivmark contact form. Keep copies of your correspondence and avoid sending original documents.
Leasing, Renewals, and Community Concerns
For applications, availability, renewal offers, parking, noise, packages, or amenities, identify the exact community and contact its leasing or management team. Ask for relevant terms or decisions in writing. A review posted here does not submit a service request, change a lease, or contact property management.
Equity Residential and the Vivmark Residential Merger
The August 17, 2026 announcement confirmed the completed combination of Equity Residential and AvalonBay. The resulting company is Vivmark Residential, whose current investor site uses NYSE: VMRK. AvalonBay should therefore no longer be described as an independent competitor to Equity Residential.
Residents may encounter both the EquityApartments and Vivmark names online. Use the official community contact information and confirm which portal and management team apply to your property. Investor-relations and stock-transfer contacts are separate from resident complaint support.
Related Property Management and Renter Resources
For a concern involving a different apartment operator, see our Greystar corporate office guide, UDR corporate office guide, or Willow Bridge corporate office guide. These are separate companies, not Equity Residential complaint departments.
For a separate renters-insurance policy issue, contact the insurer named on your policy. Residents with an Assurant policy can use the Assurant renters insurance customer-service guide on CSN. This resource is not a statement that your community requires or uses that insurer.
Frequently Asked Questions
Where is the Equity Residential corporate office?
The Chicago office is at Two North Riverside Plaza, Suite 400, Chicago, IL 60606. Following the merger, Vivmark’s corporate listing also includes 4040 Wilson Boulevard, Suite 1000, Arlington, VA 22203.
What is the Equity Residential corporate phone number?
The published Chicago corporate number is 1-312-474-1300. Use the community manager or official Resident Relations form for an apartment-specific concern.
How do I submit an Equity Residential complaint?
Contact the community manager first. For an unresolved current-resident issue, submit the Resident Relations form with the property, a concise timeline, and the resolution requested. Retain a copy of the submission.
Is Equity Residential now Vivmark Residential?
Yes. Equity Residential and AvalonBay completed their merger on August 17, 2026, creating Vivmark Residential. EquityApartments continues to publish resident-support links and regional contacts.
Does a review on this website notify Equity Residential?
No. CorporateOfficeHeadquarters.com is independent. To request repairs, dispute a charge, or seek a management response, contact the company directly through its official support channels.
Equity Residential Reviews and Complaints
Share your firsthand experience with an Equity Residential community, resident portal, maintenance request, move-out statement, or management interaction in the review section below. Include the community name and city, the type of issue, the support route used, and whether the matter was resolved.
Both positive and negative experiences can help other readers. Describe your own experience without publishing private resident records, unnecessary employee details, apartment numbers, or access information.
Official Sources
- EquityApartments contact directory — corporate phone, regional offices, and resident-support links.
- Resident Relations request form — response goal, submission requirements, and emergency-maintenance instructions.
- Vivmark Residential company information — current corporate addresses and company identity.
- Vivmark Residential contact form — combined-company inquiries.
- Vivmark merger-completion announcement — released August 17, 2026.
Independent website: CorporateOfficeHeadquarters.com is not affiliated with Equity Residential, AvalonBay, Vivmark Residential, or any apartment community. We publish contact information and provide a place for reviews. We cannot access resident accounts, accept rent, arrange repairs, issue refunds, or resolve a complaint on the company’s behalf.