Electronic Arts, commonly called EA or EA Games, is headquartered in Redwood City, California. The company develops and publishes console, computer, and mobile games, including EA SPORTS titles, Battlefield, Apex Legends, The Sims, Need for Speed, and other major franchises.
EA SPORTS is a division and entertainment brand within Electronic Arts. It is not a separate corporation with its own general customer-service headquarters. Complaints involving Madden NFL, EA SPORTS FC, College Football, NHL, UFC, F1, or another EA SPORTS title should normally be submitted through EA Help.
EA’s official corporate phone number is 1-650-628-1500. This is a corporate-office number and should not be presented as a direct player-support line. EA does not currently publish one universal North American telephone number for ordinary account, game, purchase, or technical-support complaints.
Electronic Arts Corporate Office and Customer-Service Information
- Company Name: Electronic Arts Inc.
- Common Names: EA and EA Games
- EA SPORTS: A division and sports-entertainment brand of Electronic Arts
- EA Corporate Headquarters: 209 Redwood Shores Parkway, Redwood City, CA 94065, USA
- EA Corporate Phone Number: 1-650-628-1500
- Current Player Support: EA Help
- EA Account Support: EA Account Help
- EA Self-Service Tools: Refunds, penalties, missing content, and other tools
- EA Games Directory: EA Games
- EA Forums: EA Community Forums
- Online-Service Updates: EA Service Updates
- Legal and Privacy Information: EA Legal and Privacy
- Official Website: www.ea.com
- Careers: EA Careers
- Chief Executive Officer: Andrew Wilson
- Founded: 1982
- Founder: Trip Hawkins
The phone number 1-866-543-5435 appears in older EA directories and corporate-office pages. It is not currently published as EA’s universal customer-support number on the official EA Help website. Customers should use the live EA Help contact process rather than relying on this legacy number.
Is This the EA or EA SPORTS Corporate Office?
The Redwood City headquarters belongs to Electronic Arts Inc. EA SPORTS is one of EA’s divisions and brands.
EA SPORTS develops and publishes sports-gaming franchises that include:
- EA SPORTS FC
- Madden NFL
- College Football
- NHL
- UFC
- F1
- PGA Tour
A complaint involving an EA SPORTS game is still an Electronic Arts customer-support matter. Players should select the exact game and platform through EA Help so the request is directed to the appropriate support workflow.
What Is EA’s Customer-Service Phone Number?
EA does not currently publish a single universal North American player-support phone number on its official Help pages.
Available support options can depend on:
- The game involved
- The selected problem
- The player’s country or region
- The gaming platform
- Whether the player can sign in
- The time support is requested
After selecting a game and issue through EA Help, a player may be offered an available contact method or directed to a self-service tool, support article, account portal, or community forum.
The corporate number, 1-650-628-1500, is verified in EA’s current corporate and legal information. However, it is not promoted as the correct number for account recovery, refunds, missing purchases, gameplay problems, or ban appeals.
How to File a Complaint with Electronic Arts
For the best chance of reaching the correct team:
- Visit EA Help. Sign in when possible and select the game or EA Account category connected with the complaint.
- Select the correct platform. Identify whether the problem involves PlayStation, Xbox, Nintendo, Steam, Epic Games, the EA app, a mobile device, or another platform.
- Choose the closest issue category. Examples include account access, hacked account, missing content, purchases, refunds, technical problems, bans, or account linking.
- Use the available support option. The contact method displayed may vary by issue and region.
- Save the case information. Keep the case number, advisor transcript, emails, screenshots, and any promised resolution.
- Follow up through the same case. Avoid creating multiple cases for the same problem unless EA instructs you to do so.
A clear EA complaint should include:
- The EA ID or account email
- The game title
- The gaming platform
- The platform username, gamertag, or online ID
- The date and time the problem began
- The exact error message
- Proof of purchase when relevant
- Screenshots or video
- Steps already attempted
- The specific resolution requested
Do not publicly post passwords, backup codes, full payment-card numbers, complete order numbers, private email addresses, or account-recovery information.
EA Account Recovery and Login Complaints
Account-access complaints commonly involve:
- An old or inaccessible email address
- A forgotten password
- A changed phone number
- A lost authenticator device
- An account originally created through Origin
- A PlayStation, Xbox, Steam, or other account linked to an unfamiliar EA Account
- An account that appears to have been compromised
Begin with the EA Account recovery instructions. When EA must verify ownership, the player may be asked for account, purchase, platform, or identity-related details.
Before contacting EA Help, gather:
- The original account email when known
- The current EA ID
- Connected PlayStation, Xbox, Steam, or Nintendo account names
- Invoice or order information
- Product codes when applicable
- The approximate account-creation date
- Previous email addresses or account details
EA support may be unable to change account information when the information provided does not satisfy its ownership-verification process.
Hacked EA Account Complaints
A player who believes an EA Account has been hacked should act promptly.
- Reset the EA Account password.
- Secure the associated email account.
- Enable two-factor authentication.
- Review connected platform accounts.
- Check the account’s order history.
- Look for missing currency, packs, items, or progress.
- Contact EA Help when access cannot be restored or content is missing.
Do not pay an individual claiming to offer private EA account recovery. Use official EA websites and support tools.
EA Refund, Billing, and Duplicate-Charge Complaints
The correct refund process depends on where the purchase was made.
EA can review eligible purchases made directly through the EA app or EA.com. EA generally cannot issue a refund for a transaction processed by another company.
Examples include:
- PlayStation purchase: Contact PlayStation Support.
- Xbox or Microsoft Store purchase: Contact Microsoft or Xbox Support.
- Nintendo purchase: Contact Nintendo Support.
- Steam purchase: Use Steam Support.
- Epic Games Store purchase: Contact Epic Games Support.
- Apple App Store purchase: Use Apple’s purchase-support process.
- Google Play purchase: Use Google Play support.
- Retail purchase: Contact the retailer, subject to its return policy.
For a direct EA purchase, use the official EA Refund Tool or review the order history in the EA Account portal.
Keep:
- The EA order number
- The transaction date
- The amount charged
- The game or content purchased
- The payment method
- Copies of duplicate charges
- Any PayPal, bank, or storefront receipts
A pending authorization is not always a completed duplicate charge. Confirm whether each transaction has fully posted before opening multiple billing disputes.
EA Play Subscription Complaints
EA Play billing depends on where the membership was purchased.
A subscription purchased through the EA app may be managed through the EA Account. A subscription purchased through PlayStation, Xbox, Steam, or another platform may need to be canceled or disputed through that platform.
Before requesting a refund or reporting an unwanted renewal:
- Identify the company shown on the billing statement.
- Review the membership-renewal date.
- Confirm whether the subscription has been canceled.
- Save the cancellation confirmation.
- Check whether benefits remain active through the paid period.
Deleting a game does not automatically cancel an EA Play subscription.
Missing Games, Packs, Currency, or In-Game Content
Missing-content complaints may involve:
- A full game that does not appear in the library
- Downloadable content
- Ultimate Team points or packs
- Apex Coins
- Battle Pass rewards
- Preorder bonuses
- Promotional codes
- Mobile-game purchases
- Star Wars: Galaxy of Heroes purchases
Verify that the player is signed into the correct EA and platform accounts. Restart the game and platform, check the order history, and confirm whether the transaction completed.
When contacting EA Help, provide proof of purchase showing the product, date, amount, retailer, and transaction identifier. Remove unrelated payment information before uploading documents.
EA Ban and Suspension Appeals
The corporate office and general EA Help advisors are not substitutes for the formal penalty-appeal process.
Players can use EA’s Penalty History tool to:
- Review eligible account penalties
- Check bans or suspensions
- View available penalty information
- Submit an appeal when permitted
An appeal should explain why the player believes the enforcement decision was incorrect and include relevant evidence. Repeated appeals containing the same information may not produce a different result.
Account penalties can involve cheating, abusive behavior, prohibited user-generated content, payment issues, or violations of EA’s User Agreement or Positive Play rules.
EA Account Linking and Unlinking Complaints
Players should use caution before unlinking a PlayStation, Xbox, Steam, Epic Games, Twitch, or other platform account.
EA warns that game progress, purchases, memberships, rewards, downloadable content, and other entitlements may remain with the original EA Account. Moving the platform connection to another EA Account does not necessarily transfer those items.
Before unlinking:
- Confirm which EA Account currently holds the games and progress.
- Review the connected accounts in EA Account settings.
- Read the warning displayed by EA.
- Save account and purchase information.
- Contact EA Help when the platform is connected to an unknown or inaccessible account.
Do not unlink an account merely as a troubleshooting experiment without understanding the potential loss of access.
Technical Problems, Bugs, and Server Complaints
A technical complaint should identify:
- The exact game
- The platform and model
- The operating-system or console version
- The error code
- The date and time
- The affected game mode
- Whether other games or online services work
- Troubleshooting already attempted
Check EA Help, EA Forums, and official service information before assuming the problem is limited to one account.
EA Forums can be useful for reporting reproducible bugs and determining whether other players are experiencing the same problem. A forum post is not always a private customer-support case and should not include sensitive account information.
Retired Games and Online Services
Older EA games may lose online multiplayer, companion applications, websites, or other network features when EA retires those services.
Check EA’s official online-service update pages when:
- A legacy game will not connect
- An online mode is missing
- A companion website has closed
- A mobile game no longer starts
- A title has been removed from an EA Play catalog
A server retirement is different from a temporary outage. Offline features may continue to work when supported by the game.
Child Accounts, Moderation, and Parental Complaints
EA provides separate guidance for child and teen accounts. Available features can depend on the player’s age, country, platform, and parental-control settings.
Parents may need help with:
- Creating or updating a child account
- Resetting a child account password
- Online communication settings
- Purchases and spending controls
- A username, player name, or user-generated-content moderation decision
- Linked console accounts
A name being rejected by an automated filter does not necessarily mean EA is making a statement about the person or family using the name. Report the exact game, attempted text, language, and error message through the appropriate game-support route.
Do not post a child’s full name, birth date, email address, school information, account credentials, or private messages in a public review.
Privacy and Security Concerns
EA’s Legal and Privacy page provides access to its privacy policy, privacy-rights tools, parental notices, and other legal information.
Use EA Help for an individual compromised account. Use EA’s security-vulnerability reporting process only when reporting a technical vulnerability in EA’s products or services.
A vulnerability-reporting channel should not be used for an ordinary hacked account, refund request, gameplay complaint, or ban appeal.
Who Owns Electronic Arts?
Electronic Arts is currently presented on its official website as a publicly owned company headquartered in Redwood City.
On September 29, 2025, EA announced an agreement to be acquired by a consortium consisting of:
- Saudi Arabia’s Public Investment Fund
- Silver Lake
- Affinity Partners
EA valued the proposed transaction at approximately $55 billion. The agreement stated that EA would become privately held after closing and would remain headquartered in Redwood City under Andrew Wilson’s leadership.
However, EA subsequently continued to describe the acquisition as pending, and its current corporate materials still identify EA as publicly owned. Until EA officially announces that the transaction has closed, this page should not describe the consortium as EA’s completed owner.
Who Is the CEO of Electronic Arts?
Andrew Wilson is Electronic Arts’ Chairman and Chief Executive Officer. He became CEO in September 2013 and previously held leadership positions within EA SPORTS.
Cam Weber is President and Chief Studios Officer. He previously served as President of EA SPORTS.
Leadership titles can change, especially during a pending corporate transaction. Confirm executive information through EA’s official executive and investor-relations pages.
A Brief History of Electronic Arts
Electronic Arts was founded in 1982 by Trip Hawkins. The company helped establish the idea of promoting game developers and designers as creative artists.
EA grew through internally developed games, publishing relationships, studio acquisitions, sports licenses, online services, mobile games, and major entertainment franchises.
The company’s portfolio has included:
- EA SPORTS FC and the former FIFA series
- Madden NFL
- College Football
- Battlefield
- Apex Legends
- The Sims
- Need for Speed
- Dragon Age
- Mass Effect
- Plants vs. Zombies
- Star Wars games
- F1
- NHL
- UFC
EA develops and distributes games and services for personal computers, consoles, mobile devices, and internet-connected platforms.
EA Corporate Office Reviews and Complaints
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Reported concerns include:
- Repeated or disputed Pogo subscription charges
- Difficulty recovering an older EA or Origin account
- Being unable to access previously purchased games
- An unhelpful or difficult-to-navigate support website
- A Madden player name being rejected by a content filter
- A missing Star Wars: Galaxy of Heroes purchase
- Difficulty receiving a satisfactory response from EA Help
The visible reviews are negative and primarily concern billing, account access, moderation, missing purchases, and the support process. No visible review currently describes a successful corporate-office response.
These reviews represent individual customer accounts and do not establish that every EA customer, game, transaction, or support case will have the same experience.
Electronic Arts Competitors
Electronic Arts competes with major game publishers, console companies, mobile-game developers, and digital entertainment platforms, including:
- Microsoft Gaming and Activision Blizzard
- Take-Two Interactive
- Ubisoft
- Sony Interactive Entertainment
- Nintendo
- Epic Games
- Embracer Group
- Capcom
- Bandai Namco
- Sega
EA also competes for players, subscriptions, advertising, and entertainment time with technology and digital-platform companies such as Apple and Amazon.
Official Electronic Arts Resources
- Electronic Arts Official Website
- EA Help
- EA Account Support
- EA Self-Service Tools
- EA Refund Tool
- EA Penalty History and Appeals
- EA Forums
- EA Online-Service Updates
- EA Legal and Privacy
- EA Security
- EA Executive Team
- EA Investor Relations
- EA Careers
Frequently Asked Questions About Electronic Arts
Where is the EA corporate office?
Electronic Arts is headquartered at 209 Redwood Shores Parkway, Redwood City, CA 94065.
What is EA’s corporate phone number?
EA’s corporate phone number is 1-650-628-1500. This is not promoted as a general player-support line.
What is EA’s customer-service phone number?
EA does not currently publish one universal North American player-support number on its official Help pages. Use EA Help and select the game, platform, and problem to see the available support route.
Is 1-866-543-5435 still EA customer service?
The number appears in older directories, but it is not currently published as EA’s universal support number on the official EA Help website.
How do I speak with EA support?
Visit EA Help, sign in when possible, select the game or EA Account, choose the platform and issue, and follow the contact options offered for that case.
How do I recover an old EA or Origin account?
Use EA Account recovery and provide as much account, platform, and purchase information as possible. EA may require information that verifies ownership before changing the account.
How do I report a hacked EA Account?
Reset the password, secure the connected email account, enable two-factor authentication, review linked accounts, and contact EA Help if access or content cannot be restored.
How do I request an EA refund?
Use EA’s Refund Tool for eligible purchases made through the EA app or EA.com. Purchases made through PlayStation, Xbox, Steam, Apple, Google, Nintendo, or another retailer must normally be handled by that seller.
How do I dispute an EA ban or suspension?
Use the EA Penalty History tool to review eligible penalties and submit an appeal. The corporate phone number is not the correct ban-appeal channel.
How do I report missing EA content?
Confirm that the transaction completed and that the correct EA and platform accounts are connected. Then contact EA Help with proof of purchase and the details of the missing content.
Can EA move my games to another account?
Account linking and entitlement rules can prevent games, progress, purchases, or rewards from moving between EA Accounts. Contact EA Help before unlinking or attempting to change accounts.
Is EA SPORTS a separate company?
No. EA SPORTS is a division and brand of Electronic Arts Inc.
Who owns Electronic Arts?
EA’s official website currently identifies the company as publicly owned. EA has agreed to a proposed acquisition by PIF, Silver Lake, and Affinity Partners, but the transaction should not be treated as completed until officially announced.
Who is the CEO of EA?
Andrew Wilson is Chairman and Chief Executive Officer of Electronic Arts.
Can I visit EA’s Redwood City headquarters for customer service?
The headquarters should not be treated as a walk-in player-support center. Use EA Help before mailing documents or attempting to visit.
Can CorporateOfficeHeadquarters.com resolve an EA complaint?
No. CorporateOfficeHeadquarters.com cannot access EA Accounts, restore games, issue refunds, overturn bans, recover purchases, change linked accounts, or require EA to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-contact and consumer-help information.
This page distinguishes EA’s corporate office from EA Help, explains that EA SPORTS is a division rather than a separate corporation, identifies the current official support tools, provides complaint-preparation guidance, and summarizes reviews submitted by readers.
Corporate addresses, telephone numbers, executives, support options, ownership, games, platforms, refund policies, account rules, and enforcement procedures can change. Confirm important information through EA’s official websites.
Page Update Note
Last Updated: July 21, 2026
This Electronic Arts page was substantially rebuilt to verify the Redwood City headquarters and corporate number, remove the unsupported presentation of a legacy customer-service number, distinguish Electronic Arts from EA SPORTS, add current EA Help and self-service links, explain account recovery, hacked accounts, refunds, billing, subscriptions, missing content, bans, account linking, technical problems, and service retirements, clarify EA’s pending acquisition, update leadership information, preserve and optimize the existing image, summarize visible reader complaints, and target current EA corporate-office and customer-support searches.
Share Your Electronic Arts Experience
Have you contacted EA about an account, game, subscription, refund, missing purchase, linked platform, suspension, technical issue, child account, or another complaint?
Share the game, platform, support route, approximate response time, requested resolution, and whether the problem was resolved.
Privacy warning: Do not post passwords, two-factor authentication codes, full payment-card information, complete order numbers, private email addresses, home addresses, children’s personal information, account-recovery answers, identity documents, private support transcripts, or other sensitive information.
Comments containing threats, personal attacks, unsupported criminal allegations, account credentials, private employee information, or material unrelated to Electronic Arts may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Electronic Arts Inc., EA SPORTS, PIF, Silver Lake, Affinity Partners, PlayStation, Xbox, Nintendo, Steam, Epic Games, Apple, Google, any game studio, payment provider, or retailer.
Corporate addresses, telephone numbers, executives, ownership, games, online services, account rules, refund eligibility, subscription terms, enforcement decisions, support options, and policies may change. This page does not provide legal, financial, cybersecurity, employment, privacy, or consumer-rights advice.