The DHL branch in Belize City needs to be more responsible in attending to the service of customers. On Friday 8th June, 2012 a package was sent from Belmopan to Belize City that should have reached Miami by Saturday 9th June 2012.Instead the office in Belize City has kept it until today Monday 11th June when our clients called to query it was revealed that they just found the package.I am suggesting that some supervision of Emma Granados and her staff in Belize City be retrained or another company be given the contract as this gives the DHL company a black eye in terms of customer service.
Worse experience with overseas shipment unprofessional,deceitful manager Foday Tarawali calling him self a manager.I was waiting about 14 days to get proper information from him and now hi is charging me around 800 dollars storage fee,due to lack of returning phone calls etc.Do have all E mails hope someone from head will stop this nonsense and do the right thing,they delay my business for about three weeks and I should be penalized,because their behavior that does not belong in this type of business. My name is Ed E-mail [email protected]
We shipped 1 carton (24 x 24 x 24 inches) of non hazardous goods from Houston, Texas and it arrived on Delta airlines since Tuesday, July 21st, 2015. All parts of the transit process went as scheduled except for when it arrived in Accra, Ghana. I am unclear as to who is managing the DHL, ACCRA operational facilities but this has been a major departure from prior experience wherein goods where processed on time, efficiently, and customer service delivery was on par. What we are now left with is a total lackadaisical attitude exhibited by the local staff with no sense of urgency. It is completely unacceptable to have customers waiting for hours and then followed by a two (2) hour lunch breaks followed by the network is down come back another day. Time is money and time wasted sitting around in DHL Ghana office cannot be recoup. Just to put it into prospective, we moved 2 cartons of goods via Turkish Airlines and it arrived in Accra on July 27th. We have already taken possession of that cargo. As of today, we are still waiting on DHL to sort themselves out. As a customer, I pay a premium to move our shipment so I would expect to receive expeditious service from DHL Global Forwarding division. After all, isn’t moving cargo DHL’s primary business? We have never had this experience with DHL Accra office prior to now. I am not so sure I want to experience this incompetency again.As discussed, please have a member of the management team touch base with me.
DHL is the most unprofessional place to work. the location in hebron ky. they need a CEO to go under cover and see how they treat people. i dont know how there business is still there. they expect you to meet standard with no training at all. and after you figure it out. then you have to stand around and scream "MAIL" and it takes them 30 min to get to you. although they still are expecting you to meet production. i was there working part time and seen more people come in and out in my 30 years of being in the work feild. somedays i made what they called production because you had a good lead that day that did her job and passed out the work, the CEO if he want to save money needs to go to the Hebron office and see why they cant keep people. seems to me the company is loosing so much money by hiring and firing so many good employees. No i sure dont want the job back. but have seen many good workers let go because of the lack of good management and training. to me that should be a big red flag that you need new management looks like that would be a eye opener to your company. i have to rate this to be the worse job i have ever had. im 53 years old and have a full time job. i took the job at DHL because it was closer to my home. i have been in management for over 10 years. i tried to talk to Anna at DHL about a few issues as to why people productivity is low some days. i try to tell her its how the place was managed. you can look at my stats to see. somedays i just stood and sream like i was told to do "MAIL" and no one ever came around. the first person the under cover CEO should look at her name is RENEE call all the people they let go. please if you care about people go under cover. i seen so many people that try to do there best with little help from the team leads to mangers. ATTN: CEO i hope you get this information to better your business and keep good people in a job. your turn over is off the chart....
i think they need to do that to the one out here in grove port oh i was let go yesterday due to productivity and i tried my best scratched up my arm from the boxes to cutting myself i did everything to go fast even smashed my hand with the totes a quiet few times.
DHL Claims is a joke , I ordered a transformer and came in damaged by DHL there answer file a claim with the people you got the transformer from, china DHL says not enough proof of damage photos showing damage of being dropped bottom bent sides bent and I now get email telling me there closing the case what a joke DHL is the good part is I do logistics and I will tell everyone I deal with not to use DHL and they will tell people. you cant treat customers like this and think your going to keep making money, you will never see a shipment from me again
WORST COMPANY EVER! THEY TRUELY NEED TO BE SHUT DOWN! THE EMPLOYEES ARE EXTREMELY RUDE AND HANG UP ON YOU WHEN THEY DONT WANT TO HANDLE A PROBLEM, THE MANAGEMENT DONT CARE ABOUT PROBLEM RESOLVEMENT, AND THE DRIVERS ARE SO ILLITERATE THEY CANT EVEN FIND A HOUSE THAT IS THE ONLY ONE ON THE BLOCK!!! NEVER WILL I SHIP WITH THIS COMPANY AGAIN!
For a company that says they take customer service first and foremost,I am very disappointed. I have been desperately trying to get our package delivered and everyday have been given a different story. Finally today I think I have the real story but now is too late, I am told to do anything about it till Monday. In the mean time our business is shut down and the packages are just three hours away in Van Nuys and I can not touch them. The communication and level of concern is greatly lacking. I found the corporate page with the phone number but am apprehensive to call due to the harsh reviews on the page about care and concern for their customers and employees. The package was to be delivered on Monday, October 12th. Today I am still waiting for answers and my shipment.It is 3:09pm pst and I still have not gotten a response back today from the account supervisor that was assigned. I last spoke to him last night and he said that he would email China from home and cc me into the emails so that if I need to respond to my vendor in China for anything I could do it in a timely fashion. I kept checking my email until 10:30pm and received nothing. We have a DHL account and have offered to pay if there is a problem with our vendors account. No one seems to care about our small factory and the jobs that this is putting into jeopardy. Here is his contact info:Zachary McQuainKey Accounts SupervisorDHL Express, US1910 West Rio Salado PkwyTempe, AZ 85281Direct: 480-636-2106Mobile: 480-363-1766Fax: 480-636-4702[email protected]www.dhl-usa.comPLEASE HELP. With regards,Victoria Lohman,Operations ManagerHot Wire Foam Factory
This person is no longer in position to help. It is best to call 1-800-CALL DHL and ask for a supervisor.
My UK Passport was sent via DHL. It arrived in Dangriga Belize on 3rd October and they sat on it for five days before calling me to say it was there. My phone number was written large on the outside of the package.
9-1-1 is a joke in your town (Flavor Flav), DHL is in mine!
I have NEVER dealt with a company as incompetent as DHL! I purchased a valuable art object in Kochin, India, which was sent to me in Virginia on February 24, 2016. It arrived in the US, and was "mistakenly missorted" and sent back to India on February 29 (!). For nearly one month -- and 13 calls to DHL and numerous telephone conversations with the high end store in India later -- every single time I speak with a DHL representative, I am told a completely different story! In the last conversation with DHL, I was told my art piece was to be delivered to me today; and in the last 3 days I have been told "it is in Germany," "it is in Great Britain," "it is now going from Germany back to India (for the second time!)." I will advise the high end dealer from which I and others in my group purchased expensive items to NEVER, NEVER, NEVER AGAIN use DHL for international shipping!
Terrible service LAZY driver. You must sign for the package I knew was coming today so I stayed home ALL,day. I got a text he attempted to deliver- I called to say NO he did not- by 2:20 he was GONE for the day and would not come back. He simply drove by saw a gate never got out of the car, had he done so he would have found out all he had to do is turn the handle he would see there is no key required, it's more for visual affects. I said since he made a mistake he needed to come bac. NEVER once had this issue with fedex or ups! I will have to package sent back to Singapore and cancel the merchandise because of this service.
They are the worse my mother sent something out for me via DHL and they lost the package. The funny thing was that I insured it for that reason.. They did not help and of course did not pay me for having lost my package.. Can anyone tell me what can I do about this issue?
DHL - USA has the most horrible Customer Service. I ordered an item online, an expensive item. It just so happened that they shipped the item through DHL. I had to change the shipping address because during the day I'm at work. Once the shipping address was change they continued trying to deliver the package to the initial address that was given. I received a final attempt notice, mind you I had already called the company to informed them of the address change. So again, I called DHL Customer service stationed in Arizona. Who informed me that there would be an other attempt made on 6/20/2016 in between the hours of 8:30am - 5:00pm. Because I had changed the shipping information instead having it delivered to my place of business which closes at 4:30pm I stayed to retrieve my package. Well around 2:50pm I noticed an DHL truck racing down and then back up the street by my job, so I called DHL's Customer Service gaving the Waybill information and informing thee CS Rep at the time that I see a DHL truck racing back and forth up and down the street where I work. That this is the final attempt and I don't wan't my package to be sent back. He said, "They are probably derlivering to another customer and will come back to drop off your package. I was thinking weird, but I said "Okay". So, I wait. It is now 4:50pm, I call back into Customer Service, because I know that DHL stops deliveries at 5pm.
P.2 I give my Waybill number and began to try and explain to the Customer Service Rep who was very rude that I have been waiting on my package and it still has not arrived. The Customer Service Rep's response was, it shows in our system that your package has been delivered. It has been delivered at 4:09pm. I then posed the question, "How is that so when I have been here waiting for the said package, and no one from DHL has come to this door with a package. Before I knew it me and this CS agent was arguing about a package that I had paid for and had not received. At this time it is now around 5:10 - 5:15pm, and deliveries have stopped. I had basically exhausted myself down going back and forth with this agent, whom still had not put in a claim for my package though I made the request at least 5 times. I ask to speak to an Supervisor. After around 2 - 3 mins a Supervisor gets on the phone. The Supervisors name is Corey from the Arizona Field Office. As I talked to Corey on the phone trying to explain this situation, he contradicts what the agent had informed me, and now I'm furious. I don't have my package, I have been arguing with the employees about getting my expensive package, constantly to be told thet it showed in their system that the package had been delivered. Yet, I am still sitting at my place of emplyment waiting on this package, all the while trying to explain that to Corey and being over talked. It appeared that we had been on the phone longer than it actually was. And then my cell phone battery died, dropped the call. I was like dammit! I called back in using the 800 number and this time the agent that I spoke to was Terrance, I explained to Terrance that I had been speaking to an Supervisor when my phone died. As I was using the phone at work. He asked if I remembered who it was that I had spoken to and I replied, "No" (this was before I learned the name of the supervisor that I was speaking with). After a while of going back and forth with Terrance I am now devastated, and very furious about my package being given to someone else, about no one giving me the correct information because everyone that I had spoke to including the Supervisor continued to contradict the other, they talked about investigating to see where the package was, because now delivery has stopped the they needed to get in touch with the driver and have him retrack his steps but that they were off, etc. I went in on Terrance at this point. I blew a fuse! He hung up on me, which made me that much more furious. I had already been saying that their Customer Relation skills were horrificly horrible. That the way they speak to the Customers was rude and disrespectful and offensive. They spoke as if I could not comprehend what they were saying and yet it was them that made the mistake of delivering my package to the wrong address, and whom ever it was signed for the package. And I who was by the way still at my place of employment until almost 6pm with these agents. After Terrance hung up in my face (unprofessional), I called back and spoke to Randy. I gave her my waybill # and let her know that I really didn't feel like reexplainging everything to anyone. Because I had already done so 3 times. I let her knoe that I was had been on the phone with one of the agents who's name was Terrance and that he had hung up in my face. That I jusst wanted to speak to an Supervisor. She was very pleasant, her voice was very soothing and calming, as she said, " I understand and I apologize for you bein hung up on. That is not our policy". She apologized for it not being anything that she could help me with and stated that she will be transfering me to a Supervisor. I said, "Thank you Randy".
P. 3At this time I had calmed down. I waited a few more a few more minutes before a Supervisor got on the phone. Mush to my dismay it was Corey. He went in making the statement that I kept calling back to different agents thinking that I would get a different answer. At this point I'm like "what"! I said I am calling back because no one has explained where do I go from here. That either my package better needs to be delivered or you guys (DHL) will be refunding me all of the monies that I paid for that package. He went into saying you know it happens sometime where a deliverer accidentally deliver a package to the wrong address. And that he will open a claim that I just have to wait for an response within a couple of days. I'm floored. I said, first of all, all of this time and as many agents and you, as many times as I have had to call back and have spoken to you, you still had not pt in a claim for my items to be located/retreived? you gues have the worst Customer Service. Speechless at this point, there was a silence from me. I then stated, "Do whatever you need to do to locate and retrieve my package, because I want my package or my money back"! I didn't let him repond at this time, I hund the phone up.The Worst Customer Service Agents (Arizona Office): Terrance, Corey (Supervisor)and whoever the initial person was that I had spoken to, I did not get her name. They were down right rude, non understanding and argumentative.
Called about my package some stupid Customer services rep christian tell me airline pilots on strike and they don't know when I'll get my packages, then I ask how can you not know when ppls suppose to get there packages it's your job then she started laugh I told her there is not shit funny then she tell me if I curse again she'll hang up at that point I ask to speak to a supervisor who name is Aaron she did the samething after I finish writing this I'm report them to the better business bureau everyone who has a problem with these unprofessional idiot should do the same. They only give there first name and know Employee ID because they know you going to report them fuck up when DHL headquarters can't be depended on for help. I hate DHL as much as I hate trump i wish the worse for both.
i would say i tried my best smashed my hand with the totes and still worked through the pain and i got let go but i worked my butt off i dont think i should have be fired. but i am rehire able i dont no how long ur supposed to wait to go back
Worse experience I have ever encounter and such rude customer service person by the name of Mark Jefferson. Mark was very rude, argumentative and a liar. My package was supposedly left at my home, however the package was not located. Christmas is Sunday where is my package Mr. Jefferson!!!!
If all the DHL companies are getting such bad reviews WHY ON EARTH something isn't done. This company for some reason is being unjust and doing really unjust and unprofessional performance. I work at the Memphis location on Lamar Ave and again send someone undercover to see just what is going on they are docking people for no reason, not paying and paying what they want. Leads are rude and very unprofessional, you work mandatory hours and still pay is incorrect, holidays no pay...no body knows what is going on. Meetings are like you are in the principal's office and no matter what you have no say and if you do you are escorted out of the company by police. Safety is a hazard, no time to really eat your lunch if you bring one. Supervisors instead of working and seeing that you are doing your job they are in the bathrooms while and employee is using it checking to see what you are doing. The conditions are awful in the bathrooms and on the floors. They told us we are permanent and our pay was 12.30 hr but then they changed the pay for the weekend workers when you work through the week and this was mandatory but our pay was changed after we had worked. Many who worked a day before new year and after new year was not paid because many who tried to make it to work on a snow day could not drive were not paid and we were told we could use a GP emergency day but the Supervisor got angry and took our days that we worked during the new year and just didn't pay us. This is not right and these people who are running this company are not benefiting your business at all especially when they are firing people right after the ninety days are up or before the benefits kick in. A law suit is inevitable.
I just spent 30 minutes trying to figure out how to ship some stuff from US to Europe.... and I have to tell you, your DHL web site is completely worthless .... I have no words to describe how useless you your service and your web site is... seriously... I don't know who designed your DHL web site, who is maintaining it ... but I am speechless .... I use mainly UPS, and sometimes FedEx, I tried to see if I can save some money shipping DHL, but after hopelessly trying to figure out how to ship my stuff through DHL I finally gave up... and I will be going back to UPS ... I seriously don't understand how in the name of God are you guys still in business...amazing .,... Damir BesicNashville,TN.USA
I have been trying to find the whereabouts of a package that is now 5 days late. Last know location Hebron Ky i called DHL 4 times and get the same resonse We don't know where it is. Asked for a supervisor and was laughed at and hung up on. This company is as worthless as Obama Care. The working man pays why the deadbeats thrive. DHL should not be used by anyone they should be out on Business.
DHL Namibia , worst experience using DHL namibia will never recommend DHL to any one a lot of people are complaining about the same issue as dhl costumes doesn't want to release packages they feel like keeping for them slef my package is 4 week already at dhl customs , feedback is 0 out of 100 every day i call and they say they will come back to me , but i never get a call back or feedback from windhoek namibia's side. this is stealing and very poor customer services i will never use them again rather use FEDEX as i dont have the same problem with them!
I was in Morocco, bought and paid for two carpets. Tracking indicated rugs went from Rabat to Casablanca to Paris to Leipzig to Cincinnati to Harrisburg. They were then put on delivery truck and were then LOST within 500 yards of my home! Driver NEVER called with delivery date/time, never looked at my house number (clearly visible in two locations).Of course i contacted (useless) Customer Service, was told they would check, what address did I use (um, the one where I have lived for 30+ years!),they would check with the driver, would send someone to wrong house and wait for homeowner to appear, etc., etc., etc...Was informed that vendors would have to file the claims because "they are the ones who paid for the merchandise". Really??? Then why were several thousand dollars deducted from my account??? This company, their customer service, telephone service are ALL totally worthless. I am amazed they are still in business.Totally disgusted with DHL, will tell everyone I know to NEVER use DHL.
I am hoping this will get to the CEO of DHL. I am Br. Richard Suttle, C.M.F., PH.D. and am currently working in Timor Leste. I had two boxes of my personal belongings sent by my Congregation from Chicago to Kupang, Indonesia. We were never informed of policies in Indonesia. When they reached Bali they were not processed properly by DHL there and after passing the time restrictions the designation was changed from personal property to import goods so customs opened the boxes. They determined it was used goods and Indonesia has a policy of not allowing used goods. After a lot of run around from DHL in Bali and customer service in Jakarta, I had to make a trip to Bali (at my expense) before my packages would be disposed of by customs. I went to customs, had to fill out a lot of paperwork, pay storage fees before my packages would then be released back to DHL for shipment out of Indonesia. I then went back to DHL and after a lot of back and forth and speaking to two supervisors in Jakarta they finally agreed to deliver my boxes to Dili, Timor-Leste with no more expenses from me. Again, they told me nothing about policies in Timor-Leste. The boxes arrived here and are now sitting in the DHL office in Dili where they are refusing to give them to me unless I pay taxes (this is because DHL in Bali labeled them as import goods instead of personal). I told them that I was not paying any more since customer service in Jakarta had agreed that I would have no more expenses. I hope you can do something and get them to release my boxes which were shipped in May and now it is the end of October. I am tired of the run around.
here is your 2021 UPDATE, same complaints YEARS later, 2 1/2 months to deliver one page document and REFUSE to address a refund or credit as the DHL carriers in northern states dumped my one page document into the U S PS cause THEY couldn't make the delivery, glad the decision was made for me for two and half months. AND I get to pay for this service, lucky ME
How do you allow employees to drive by and not ring a bell(on gate) in gated property for delivery when a person is disabled. Shame on you today a driver didn't even bother to ring a bell or horn to notify delivery but drove off. Being disabled I have limited mobility. Called customer service(phoenix AZ spoke with agent Belymen Rodriguez and she was not helpful at all. She informed me that drivers cannot make contact with customers. Are you serious??Is this the type of service we can expect going forward from you. Ringing a door bell does not mean you have to get engaged with the customer and if so, get out of the public sector workforce if you can't handle the expectations of the job description. You wonder why AI is replacing humans, this is the reason. Poor management and supervisors overseeing the Staten Island, NY deliveries. SHAME ON YOU.......
When dealing with DHL Mexico City on a Damage Items We filed a claim. A company Rep by the name of Jose luis Lozano required that we submit a Bank Statement that was not over 60 days in order to process our Insurance claims. Please be aware when shipping items through DHL EXPRESS THEY WILL FORCE YOU TO SUBMIT personal information. when a company has this type of information about you this can be dangerous.
I have been extorted out of $13900 since Nov 4, 2021. I have no package, they keep saying I have to pay fees to get the product. They agree by email to settle and then the day before delivery email and tell me I owe more. Even 2 different drivers have demanded money to deliver the package and it never is delivered. I have an entire paper trail in emails proving what this company has demanded and not performed on. There is also a shipper in LA involved in this and he got a refund for his part paid, but I was denied a refund even though I ask 3x. NO ethics. NO business values. Cant tell the truth. An entire group of workers who lie. They are good at passing the buck to a "board of directors".
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