American Eagle Outfitters, Inc. is headquartered at 77 Hot Metal Street in Pittsburgh, Pennsylvania. The verified American Eagle corporate-office phone number is 1-412-432-3300. Customers needing help with an order, return, store purchase, Real Rewards account, gift card, or credit card should use the appropriate customer-service department rather than the corporate switchboard.
This guide provides American Eagle’s headquarters address, corporate and customer-service telephone numbers, complaint-escalation steps, current return guidance, ownership, leadership, company information, official resources, and reader-review themes.
American Eagle Corporate Office Contact Information
- Company: American Eagle Outfitters, Inc.
- Corporate Headquarters: 77 Hot Metal Street, Pittsburgh, PA 15203-2329, USA
- Corporate Office Phone Number: 1-412-432-3300
- AEO Customer Service: 1-888-232-4535
- Real Rewards Customer Service: 1-800-340-0532
- Real Rewards Credit Card: 1-800-843-0875
- Real Rewards Visa Credit Card: 1-866-913-6765
- Official Shopping Website: www.ae.com
- Corporate Website: www.aeo-inc.com
- Official Customer Help: American Eagle Help Center
- Official Contact Page: American Eagle Contact Us
- Stock Symbol: NYSE: AEO
The corporate-office number is intended for headquarters, corporate-administration, investor, media, vendor, and other company-level matters. It should not be treated as the primary support line for online orders, returns, store complaints, rewards accounts, card payments, or replacement credit cards.
Where Is American Eagle Headquarters?
American Eagle Outfitters’ corporate headquarters and principal executive offices are located at:
American Eagle Outfitters, Inc.
77 Hot Metal Street
Pittsburgh, PA 15203-2329
United States
The address is used for AEO’s corporate offices, investor relations, corporate communications, and written customer-service correspondence. It should not be treated as a walk-in returns center or a substitute for contacting the store or online customer-service department responsible for a transaction.
What Is the American Eagle Corporate Phone Number?
The verified American Eagle corporate-office phone number is 1-412-432-3300.
This telephone number is associated with American Eagle Outfitters, Inc.’s principal executive offices. It is different from the customer-service number used for:
- Online orders and order tracking
- Shipping or delivery problems
- Returns and exchanges
- Store complaints
- Missing or damaged merchandise
- Gift cards
- Real Rewards accounts
- American Eagle credit cards
- Promotional discounts
- Website or account-access problems
Calling the department that controls the transaction is generally more effective than beginning with the corporate switchboard.
American Eagle Customer-Service Numbers
| Department | Telephone Number | Published Availability |
|---|---|---|
| AEO Customer Service | 1-888-232-4535 | 7 a.m.–1 a.m. Eastern, seven days a week |
| Real Rewards Customer Service | 1-800-340-0532 | 7 a.m.–1 a.m. Eastern, seven days a week |
| Real Rewards Credit Card | 1-800-843-0875 | Monday–Friday, 8 a.m.–10 p.m. Eastern; Saturday–Sunday, 8 a.m.–5 p.m. Eastern |
| Real Rewards Visa Credit Card | 1-866-913-6765 | Monday–Friday, 8 a.m.–10 p.m. Eastern; Saturday–Sunday, 8 a.m.–5 p.m. Eastern |
Support hours can change during holidays or periods of high demand. Confirm the current contact information through the official American Eagle contact page.
How to Contact American Eagle Customer Service
Call 1-888-232-4535 for help involving American Eagle, Aerie, OFFL/NE by Aerie, or eligible AEO purchases.
Common customer-service issues include:
- Checking an order’s status
- Late or missing packages
- Incorrect, damaged, or missing merchandise
- Returns and exchanges
- Refund delays
- Store pickup
- Promotional-code problems
- Price adjustments
- Gift cards
- Website or checkout errors
- Account login problems
- Store experiences
American Eagle also provides chat, self-service returns, order tracking, FAQs, and a feedback form through its official Help Center.
How to Make a Complaint to American Eagle
- Identify the responsible department. Determine whether the issue involves a store, online order, return, Real Rewards account, gift card, or credit-card account.
- Contact the original store or support team. Store managers can generally review local purchases, employee conduct, fitting-room concerns, merchandise displays, and in-store returns.
- Use AEO Customer Service. Call 1-888-232-4535 or use the official chat and feedback options for unresolved retail or online-order problems.
- Request a case number. Keep the representative’s name, contact date, return tracking, receipt, order information, and promised resolution.
- State what you want AEO to do. Ask clearly for a refund, exchange, merchandise credit, replacement, billing correction, reward adjustment, delivery investigation, or written response.
- Request escalation. If the first representative cannot resolve the complaint, ask for supervisor or specialist review within the same case.
- Write to customer service when appropriate. A concise written complaint can be mailed to AEO Customer Service at the Pittsburgh headquarters address.
Written customer-service correspondence can be addressed to:
AEO Customer Service
77 Hot Metal Street
Pittsburgh, PA 15203-2329
Include copies rather than original receipts. Do not send complete card numbers, passwords, Social Security numbers, or unnecessary identification documents.
What to Include in an American Eagle Complaint
- The American Eagle, Aerie, or OFFL/NE store involved
- The store location or online order channel
- The purchase and complaint dates
- The order or receipt number
- The product name, size, color, and quantity
- A concise timeline of what happened
- The support departments already contacted
- Existing case or return numbers
- Photographs when they help document damage or quality
- The resolution you are requesting
A useful complaint should remain factual and focus on the transaction. Avoid threats, personal insults, or unsupported allegations against individual employees.
American Eagle Return and Exchange Policy
American Eagle’s current posted policy states that eligible purchases can generally be returned:
- Within 30 days: For a full refund to the original form of payment, with proof of purchase.
- Within 60 days: For merchandise credit, subject to the policy’s conditions.
- Online purchases: Receive an additional seven days for the return period.
Returned items generally must be:
- Unworn
- Unwashed
- Undamaged
- Returned with original labels and tags
- Returned with hygienic liners intact for eligible swimsuits and underwear
Items marked Final Sale cannot ordinarily be returned or exchanged. AEO may also refuse a return when it believes fraud or return-policy abuse has occurred.
Review the current official return policy before traveling to a store or mailing an item because deadlines, fees, exclusions, and seasonal extensions can change.
In-Store American Eagle Returns
Eligible merchandise purchased online or in a participating AEO store can generally be returned or exchanged at an American Eagle, Aerie, OFFL/NE, or AE Factory store.
Proof of purchase may include:
- The original receipt
- A gift receipt
- An order email
- An online order-history page
- An invoice
Without proof of purchase, available options may be more limited. AEO’s policy indicates that a size exchange may be available in some circumstances, but the store must still verify that the item meets the return conditions.
If a store refuses a return that appears to meet the posted policy, ask the manager to explain the specific policy condition involved and contact AEO Customer Service while retaining the receipt and merchandise.
Online Returns and Refund Timing
Online purchases can be returned through AEO’s official return portal. A return shipping fee may apply unless the customer, product, or membership level qualifies for free returns.
AEO advises customers mailing a return to allow time for the package to arrive and be processed. After AEO issues the refund, the customer’s financial institution may require additional business days before the credit appears.
Keep:
- The return authorization
- The shipping receipt
- The tracking number
- The items included in the package
- The refund confirmation
If the tracking shows delivery but no refund has been issued within the stated processing period, contact AEO Customer Service and provide the return tracking and order information.
American Eagle Credit-Card Complaints
American Eagle’s retail customer-service department and the financial institution servicing the credit card handle different issues.
Call the applicable card number for:
- An expired or replacement card
- Account access
- Payments
- Statements
- Interest or fees
- Credit limits
- Card-account refunds or credits
- Unauthorized card-account transactions
- Updating personal information
- Closing the credit-card account
Use:
- Real Rewards Credit Card: 1-800-843-0875
- Real Rewards Visa Credit Card: 1-866-913-6765
Contact AEO Customer Service separately when the disputed issue involves a retail order, discount, promotion, return, or refund initiated by an American Eagle store.
When a return was credited to an expired card, the financial institution may still be able to apply the credit to the associated account. Ask the card servicer to confirm the account status, replacement-card status, and location of the returned funds.
Real Rewards Customer Service
Call 1-800-340-0532 for Real Rewards questions involving:
- Missing points
- Reward certificates
- Membership levels
- Account access
- Combining or correcting accounts
- Qualifying purchases
- Birthday or promotional rewards
- Reward expiration
Real Rewards and Real Rewards credit cards are related but separate. Rewards-program support generally cannot resolve credit-card statements, payments, interest, account replacement, or lending decisions.
American Eagle Store Complaints
Begin a store-specific complaint with the store manager when the issue involves:
- Employee conduct
- A return or exchange decision
- Fitting-room conditions
- Accessibility
- Displayed pricing
- Store cleanliness
- Product availability
- Pickup orders
- Merchandise condition
If the store does not resolve the matter, call 1-888-232-4535 and provide the store location, date, approximate time, receipt information, and manager’s response.
A corporate complaint is more useful when it identifies the location and transaction than when it only asks headquarters to contact a store without supporting details.
American Eagle Gift Cards
For a gift-card problem, retain the card, receipt, purchase confirmation, and any packaging. Contact AEO Customer Service for help with:
- Checking how to use a gift card
- A card that is not being accepted
- An online gift-card delivery problem
- A disputed balance
- A card damaged before use
- A gift card connected with a returned purchase
Do not post the full gift-card number or security code in a review, email sent to an unverified address, or public social-media message.
American Eagle Shipping and Delivery Complaints
For a late, missing, damaged, or incorrectly delivered order:
- Check the order status and carrier tracking.
- Confirm the delivery address shown on the order.
- Check with household members, neighbors, mailrooms, and package lockers.
- Photograph damaged packaging before discarding it.
- Contact AEO Customer Service with the order and tracking numbers.
- Ask whether AEO or the carrier will conduct the delivery investigation.
Do not file multiple conflicting claims with the retailer, carrier, payment provider, and bank without explaining the other open cases. Duplicate disputes can delay an investigation.
American Eagle Ownership and Parent Company
American Eagle Outfitters, Inc. is a publicly traded company listed on the New York Stock Exchange under the symbol AEO. It does not have a conventional parent company.
Jay Schottenstein serves as AEO’s Executive Chairman and Chief Executive Officer and is one of the company’s largest shareholders. He also leads Schottenstein Stores Corporation, but that separate business should not automatically be described as American Eagle Outfitters’ parent company.
Ownership percentages can change through stock purchases, sales, repurchases, and other market activity.
Who Is the CEO of American Eagle?
Jay Schottenstein is the Executive Chairman of the Board and Chief Executive Officer of American Eagle Outfitters, Inc.
Other senior AEO leaders include:
- Jennifer Foyle: President and Executive Creative Director, AE and Aerie
- Sarah Clarke: Executive Vice President and Chief Supply Chain, Technology and International Officer
- Marisa Baldwin: Executive Vice President and Chief Human Resources Officer
As of July 21, 2026, Mike Mathias remains AEO’s Chief Financial Officer. AEO has announced that Ravi Thanawala will become Executive Vice President and Chief Financial Officer effective August 3, 2026, with Mathias transitioning to an advisory role.
Executive assignments can change. Confirm current information through AEO’s official leadership page.
About American Eagle Outfitters
American Eagle Outfitters was founded in 1977 and has grown into a global specialty apparel retailer. Its brands sell jeans, casual clothing, activewear, intimates, accessories, personal-care merchandise, and related products through stores and e-commerce websites.
AEO’s current portfolio includes:
- American Eagle
- Aerie
- OFFL/NE by Aerie
- Todd Snyder
- Unsubscribed
The company operates stores in the United States, Canada, and Mexico and also makes merchandise available internationally through licensed locations and online channels.
American Eagle Reviews, Complaints and Customer Feedback
Reader feedback currently visible on CorporateOfficeHeadquarters.com includes three individual reports:
- Return-policy complaint: A customer reported that a store would not exchange clothing purchased for a granddaughter several weeks earlier.
- Credit-card complaint: A customer described difficulties involving an expired card, a replacement card that allegedly did not arrive, a refund credited to the expired card, repeated transfers, and difficulty obtaining escalation.
- Product-quality complaint: A longtime customer criticized changes to the construction and fit of men’s underwear, less colorful clothing, and the use of stretch material in jeans.
No clear positive-review pattern or meaningful aggregate rating is visible on the page. These submissions are individual reader experiences and do not establish that every American Eagle customer, store, order, product, return, or credit-card account will have the same outcome.
The underwear comment is primarily product and merchandising feedback rather than a customer-service review. The credit-card complaint may involve responsibilities shared between AEO’s retail support and the company servicing the card account.
American Eagle Competitors and Related Corporate Offices
American Eagle competes with other specialty apparel, denim, youth-fashion, and casual-clothing retailers, including:
- Abercrombie & Fitch Corporate Office
- Gap Corporate Office
- Old Navy Corporate Office
- Hollister Corporate Office
- H&M Corporate Office
Official American Eagle Resources
- American Eagle Official Shopping Website
- American Eagle Contact Us
- American Eagle Help and FAQs
- American Eagle Return Policy
- American Eagle Written Contact Information
- Real Rewards FAQs
- AEO Corporate Website
- AEO Executive Leadership
- AEO Investor Relations
Frequently Asked Questions About American Eagle Corporate Office
Where is American Eagle headquartered?
American Eagle Outfitters, Inc. is headquartered at 77 Hot Metal Street, Pittsburgh, PA 15203-2329.
What is the American Eagle corporate-office phone number?
The verified corporate-office number is 1-412-432-3300.
What is the American Eagle customer-service number?
Call 1-888-232-4535 for American Eagle and AEO retail customer service.
What are American Eagle customer-service hours?
AEO currently lists general customer service as available from 7 a.m. to 1 a.m. Eastern, seven days a week. Holiday hours may differ.
How do I complain about an American Eagle store?
Begin with the store manager. If the matter remains unresolved, call AEO Customer Service at 1-888-232-4535 with the store location, receipt, date, and requested resolution.
How long do I have to return an American Eagle purchase?
AEO’s current policy generally provides a full refund within 30 days or merchandise credit within 60 days for eligible merchandise. Online purchases receive an additional seven days. Conditions and exclusions apply.
Can I return an online American Eagle purchase to a store?
Eligible online merchandise can generally be returned to an American Eagle, Aerie, OFFL/NE, or AE Factory location. Review the current policy for exclusions.
What is the Real Rewards phone number?
Call 1-800-340-0532 for Real Rewards account and program support.
What is the American Eagle credit-card phone number?
Call 1-800-843-0875 for the Real Rewards Credit Card or 1-866-913-6765 for the Real Rewards Visa Credit Card.
Who owns American Eagle?
American Eagle Outfitters, Inc. is publicly traded on the New York Stock Exchange. It does not have a conventional corporate parent company.
Who is the CEO of American Eagle?
Jay Schottenstein is AEO’s Executive Chairman and Chief Executive Officer.
Can I visit American Eagle headquarters to make a return?
The Pittsburgh headquarters should not be treated as a walk-in retail return center. Use a participating store or the official online return process.
Can CorporateOfficeHeadquarters.com resolve my complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access AEO orders, rewards accounts, card accounts, store records, refunds, or internal complaint cases.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent company contact and complaint information to help consumers distinguish corporate offices from customer-service, rewards, credit-card, investor-relations, and store-level departments.
Company addresses, telephone numbers, executives, support hours, policies, and ownership information can change. Confirm time-sensitive details through American Eagle Outfitters’ official websites before sending personal information, returning merchandise, mailing documents, or making financial decisions.
Page Update Note
Last Updated: July 21, 2026
This page was substantially expanded and verified to include American Eagle Outfitters’ current headquarters address, corporate number, customer-service contacts, rewards and credit-card departments, return guidance, complaint escalation, ownership, leadership, official resources, related corporate-office pages, and visible reader-review themes.
Share Your American Eagle Experience
Have you contacted American Eagle about an online order, store purchase, return, refund, product-quality concern, Real Rewards account, credit card, gift card, delivery, or corporate complaint? Share which department you contacted, how long the response took, and whether the issue was resolved.
Helpful reviews identify the store or support department, explain the problem factually, state what resolution was requested, and report the company’s response.
Privacy warning: Do not post order numbers, receipt barcodes, gift-card numbers, security codes, rewards-account details, credit-card numbers, account balances, passwords, verification codes, home addresses, personal telephone numbers, employee personal information, or private correspondence containing sensitive data.
Comments containing threats, repetitive text, discriminatory language, unsupported criminal allegations, private account details, or content unrelated to American Eagle Outfitters may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by American Eagle Outfitters, Inc., American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder, Unsubscribed, any credit-card issuer or servicer, or any related company.
Corporate addresses, telephone numbers, executive positions, support hours, return rules, rewards terms, credit-card servicing, promotions, and company ownership may change. This page does not provide legal, financial, employment, credit, privacy, or consumer-rights advice.
