The Abercrombie corporate office is in New Albany, Ohio. Customers searching for Abercrombie & Fitch headquarters may need help with an online order, store experience, return, refund, gift card, or myAbercrombie account.
For a purchase-related concern, begin with customer service or the store involved rather than the corporate switchboard. This guide focuses on U.S. contacts and separates shopping support from corporate, investor, press, and employment inquiries.
On This Page
- Corporate office and headquarters information
- Phone numbers and contact options
- Which contact should you use?
- How to escalate a complaint
- Orders, deliveries, and payments
- Returns, exchanges, and refunds
- Rewards, gift cards, and product concerns
- Careers, brands, and related guides
- Frequently asked questions
- Leave an Abercrombie review
Abercrombie & Fitch Corporate Office and Headquarters
- Corporate name: Abercrombie & Fitch Co.
- Global Home Office: 6301 Fitch Path, New Albany, OH 43054, USA
- Corporate phone: 614-283-6500
- Corporate website: Abercrombie & Fitch Co.
- U.S. shopping website: Abercrombie.com
- Corporate contact directory: Company contact page
The address and corporate number are published in the official investor contact directory. The switchboard is separate from retail customer service and is not a verified direct number for an executive, refund specialist, or store manager.
Before mailing a complaint, ask customer service which department and case reference to include. Keep your original records. The headquarters is not presented as a general returns warehouse or a walk-in shopping-support desk.
Abercrombie Phone Numbers and Contact Options
| Department | Phone or online contact | Purpose |
|---|---|---|
| Corporate office | 614-283-6500 | Corporate inquiries and department routing |
| U.S. customer service | 866-681-3115 | Shopping and account assistance |
| Written customer support | abercrombie@abercrombie.com | Purchase questions and written follow-up |
| Chat and self-service tools | Customer Help | Order lookup, tracking, return tools, and gift-card help |
| Investor Relations | 614-283-6751 | Investor matters, not retail complaints |
| Public Relations | 614-283-6192 | Press inquiries, not order refunds |
Confirm current telephone and chat availability through the help center. Hours for individual stores, customer service, and the corporate office should not be assumed to be the same. For purchases outside the United States, select the correct country and support options on Abercrombie’s website.
Which Abercrombie Contact Should You Use?
Use online customer service for an Abercrombie.com or app order. Contact the store that issued the receipt for a local purchase or staff interaction. For an order placed with a different seller, begin with that seller’s order-support process.
Hollister is a separate brand within the same corporate group, with its own customer-service contact. Shared ownership does not mean an Abercrombie store can automatically access a Hollister order or process its return. Check the brand, country, and seller shown on your receipt.
How to File and Escalate an Abercrombie Complaint
- Identify the purchase. Gather the order or receipt reference, date, store or website, and item details.
- Contact the responsible team. Use customer service for an online order or ask the local store for its manager.
- Explain the requested outcome. State whether you need a delivery review, item correction, refund update, return instruction, or review of a store experience.
- Document the issue. Save photographs, tracking, receipts, offer terms, and previous messages. Ask for a case reference.
- Request a supervisor review when needed. Summarize the earlier response and explain what remains unresolved. Use the official email or help center for written follow-up.
- Confirm the decision. Keep any promised refund, replacement, or return authorization in writing and check that it was completed.
A complaint or corporate letter does not guarantee an exception or refund. Follow the return instructions and deadlines applicable to your purchase while the matter is reviewed.
Online Orders, Deliveries, and Payment Questions
Order Changes and Cancellations
Use the order-help tools or contact customer service promptly for an incorrect address, size, color, or duplicate order. Ask whether fulfillment has progressed too far for a change. Sending an email is not confirmation that an order was canceled; retain the actual response.
Missing, Damaged, or Incorrect Items
Check whether the order has multiple shipments before reporting an item missing. Save the packing slip, package label, tracking, and photographs of any problem. For a delivered-but-missing package, provide the delivery status and order reference privately and ask for an investigation reference.
Promotions and Charges
Compare the order confirmation with the offer conditions and payment record. Identify the disputed item, amount, or discount. Ask whether a card entry is a pending authorization or a completed charge before describing it as a duplicate payment. For an unfamiliar transaction, also contact your payment provider through its verified channel.
Returns, Exchanges, and Refunds
Start with the official U.S. online return and exchange page and the return options attached to your order. Confirm the current window, condition requirements, exclusions, possible shipping deductions, and available method before sending an item.
Do not apply another country’s policy or another brand’s terms to a U.S. Abercrombie purchase. For a store purchase, consult the receipt and the store-return guidance reached through Customer Help. Keep original tags, packaging, and proof of purchase until eligibility is established.
Following Up on a Refund
Retain the carrier’s acceptance receipt, tracking, return confirmation, and any refund notice. Ask customer service whether the parcel has arrived, whether the return has been processed, and which payment method received the refund. Distinguish processing by the retailer from posting by your payment provider.
Request authorization before combining separate orders in one return package or using an address not supplied for your return. Never use the New Albany corporate address as a substitute for a return label.
myAbercrombie, Gift Cards, and Product Concerns
Rewards and Account Access
Use the same account associated with the purchase when checking order history or a reward. For a missing benefit, save the receipt and relevant offer terms and ask customer service to review eligibility. Do not send passwords or one-time verification codes.
Gift Cards
Use the balance-check option in Customer Help and keep the purchase or activation receipt. Share card details only through the verified support method requested, not in a public review.
Quality and Sizing Concerns
Provide the item name, size, style number, purchase date, care instructions, and clear photographs. Explain whether the concern involves sizing, an incorrect item, or a suspected defect. Ask which return or assessment process applies rather than assuming every product has the same coverage.
Careers, Brands, and Related Guides
The corporate directory lists Careers@anfcorp.com under Human Resources. Job seekers should use the official careers resources; current and former employees should use their verified payroll or benefits contacts for private records. A recruiting contact should not be assumed to be a dedicated tax-form or payroll-resolution channel.
Abercrombie & Fitch Co. publishes separate consumer contacts for Abercrombie and Hollister. Our Hollister corporate office guide covers the related brand. For different clothing retailers, see American Eagle corporate office and H&M customer service on CSN. Those separate retailers do not handle Abercrombie orders.
Frequently Asked Questions
Where is Abercrombie headquarters?
The Global Home Office is at 6301 Fitch Path, New Albany, OH 43054.
What is the corporate phone number?
The published corporate number is 614-283-6500. For shopping support, use the separate customer-service line.
How do I contact U.S. customer service?
Call 866-681-3115, email abercrombie@abercrombie.com, or open Customer Help for chat and order tools.
Can I mail a return to headquarters?
Use the address and label supplied for your return, not the corporate office address.
Is Hollister an unrelated competitor?
No. Hollister is within the same corporate group, but it has separate brand support. Use the seller and brand on the receipt.
Does a review here contact Abercrombie?
No. Contact the company directly to request a refund, return, account change, or management response.
Share Your Abercrombie Review
Describe your firsthand shopping or support experience, the purchase channel, the issue, the steps taken, and the outcome. Keep private account and employee information out of your review.
CorporateOfficeHeadquarters.com is independent and is not affiliated with Abercrombie & Fitch Co., Hollister, or any store. We cannot access orders, approve returns, issue refunds, or resolve complaints on a company’s behalf.