Mercedes Benz USA Corporate Offices Headquarters HQ

119 comments
Mercedes-Benz Corporate Office Headquarters HQ in the USA
Official Address:
3 Mercedes Drive
Montvale, NJ 07645 USA
Corporate Phone Number: 1-800-367-6372
Corporate Fax Number: n/a
Corporate Email: [email protected]
Corporate Stock Symbol: DDAIF

Mercedes-Benz is a famous for their fine line of cars and suvs. Mercedes was the first manufacturer of automobiles. Mercedes-Benz is a German company that prides itself on durability and reliability.

Mercedes-Benz's Toll Free Customer Service Number is 1-800-367-6372. The company does encourage users to use their technical support system and help forums on their website.

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119 comments:

  1. I owned a 2005 CLK 320 & from rain the trunk got "WET" a bit. SRS light came on, & took the car to the dealership & notifyed my insurance company. In few days my insurance company notified that my car needed to be totalled ( Only 47000 miles one owner no accident or repair) cause water leaked under the passenger seat & shorted out the computer system, hence to repair the car it will cost them about $22000. Instead they will total the car & settle with me. I call MBUSA, they were rude not helpful, will not accept the fact that they make JUNK CARS & sell it for the name. How could water get in the car when trunk has a seal? MBUSA Montvale shoud be ashmed the way they treat their clints, the case manager named Romy P ( That's all he was willing to give me) was so disrespectful, nasty & mean told me that he is not willing to do anything .. Only the dealership can provide why it got water in the trunk because they are the one's who inspected the car. I asked for his supervisor & he would not transfer the call, & hung up the phone on me. I think everyone who owns a MB should let MBUSA corporate know this is the way their customer service deals with their clients. They are HORRIBLE!!!!!! I am requesting that PLEASE DO NOT BUY MB.. Let them suffer the pinch! Let's BAN MBUSA...

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    1. Wait until you hear this one. Mercedes has been our car of choice for many generations. We all deal with the service and maintenance issues, but probably accept it because of the glamour associated with the brand. My most recent experience: 1) Get full service in August 2)Return to dealership in October for new tires and break pads. Service rep gives me a list of things wrong with my car, including oil and filter changes required, which were supposedly taken care of when I had my car serviced in August. 3)One week later, "check engine" light starts coming on and off at random. 4)Thanksgiving Eve- "check oil" light starts coming on and off. I get called in for service, citing censor malfunction. 5) Five days later, dealership gives me a list $2500 long of repairs, including a $1100 for a new radio. Umm, why?

      Here's the interesting part. The list of necessary repairs between my visit in October and my visit in November do not match up at all. October: Need new rotors. November: Rotors check out fine. A girl, though I may be, i know rotors don't repair themselves. October: Tires aligned with change of tires. November: Tires require alignment.

      Had the leaky trunk problem 3 years ago too. Had it checked. They could not find find a leak so they told me to go home, but not before they gave me a, " There is one other thing we found that COULD cost you $3k if you wait or you could pay $350 now for an engine clean." I bit the bait. They spent, literally, 3 minutes, probably running a rag over a gasket, and sent me on my way.

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    2. Do you know the lemon law if mercedes is not able to fix the problem after 3 times you bringing in they need to replace the car check with your local lawyer, sorry apply the lemon law need to be in the warranty time only.

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    3. They have sold out ---- they do not have service

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    4. MB gave me hard time for loaner car, because I did not purchase the car that the dealer where I was getting my car service. Very bad!

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    5. How about this! I have been leasing two MB's(wife and Me)every 36 months for over 14 years. My 2015 350ML is soon to be at lease end. When I recently went to MB of Coconut Creek, Fl.(where I originally leased the ML)I selected the GLA250 To replace the ML.I was supposed to close on the lease Aug 14th.I cancelled the deal when I found out that the vehicle didn't come with a spare tire. When I questioned the salesman (Joshua),and manager (Loxley Thorp) about the danger they would have put my family in (should tire side wall or tread damage cut the tire where no repair was possible) they gave me a Disney fable on how the run- flat tire could be ridden on at 50mph for many miles. The manager finally admitted that MB had screwed up. Nevertheless, MB has lost a constant two car family. I wonder how many GLA (and other MB cars) drivers don't know that they are driving without a spare tire? Let's find out!! BA, and MDA

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    6. I agree with you as soon Mercedes got a issue they give a run around.
      On a preowned 2016 GLE which I bought in August of this year from the Benz dealer the seat belts failed and my wife got hurt. It is over two weeks already and the car is still at the dealer Benz is slow doing anything this cost me money and safety.

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    7. Well these comments have confirmed my exact feeling about the MBZ product...TOTAL JUNK!!!! And the most troubling aspect is that MBZ will not stand behind their overpriced cars! As previous comments have alluded to...these cars are constantly breaking down when they claim to build the best car in the world...BS!!! They should be totally ashamed of themselves for their lies and ripping off of the car buying public. I for one have owned multiple MBZ but never again.

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  2. Same problem 2008 ML350 - water supposly leaked behind the tail light seals that shorted out the computer system. $3800. repair. Just got my car back and now it's dead again. Now it's a camshaft sensor - now another $500 bill. Mercedes sucks - all of the people that work at the dealership is rude, service manager refused to speak to me. Called the GM - he has just as rude.

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    1. MB customer care is rude I bought a car in january and was humilated by the dealershp I asked one that had all the bells and whistles and got none of that.
      I was humilated by the dealershps sales staff and receptionist and when I called the dealershp and MB customer care they acted like the sales staff and receptionist behavior was okay and that it was okay that i didnt get what I wanted on the car.
      I have had further issues with the car and it periodaclly wont start, the entire power gear system had had to be replaced and again I cant get the other MB dealershp near me and MB customer care to help.

      I was going down a mountain road and the warning light that the key was not detected and it started to slow down and then the light went off and I called my dealershp so they could not notate the problem they didnt even bother to call me back or do that.
      The car had through going over the day before.

      I CALLED MB customer care and all they want to do is THROW ME back to the Dealershp Wolves because again Im having issues with actual key

      They dont care that all I get is lip service from the dealershps in Atlanta.

      I had to fight with MB roadside assistance one evening when my tire was low and I was in Opelkia AL and they told me I was screwede.

      At this point my dream car became my nightmare.

      I love the car I dont love the issues and the fact NO ONE AT MB qill take ownershp of the issues and handle them.

      I hang out with people who own horses who are worth tens of thousands of dollars and at least they get better performance and service.

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    2. Customer service forum is a sham. All they want to do is pass the buck back to the dealershp

      Even though they are capable of taking ownershp of the problems they dont.

      I have been humilated by RBM of Atlanta and have a "lemon of a new GLK 350 that i cant get resolved.

      My dream car is turning out to be my nightmare.

      I own a horse worth tens of thousands of dollars I dont have the problems with him that i do with this car and

      The dealershp wont even notate the problems im having or MB and the dealershp wont even workout and acceptable solution which they are capable of

      This isnt what purchasing a 45000.00 is supposed to be about

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    3. I took my 2006 Mercedes to the Dealership at South Atlanta for service to my NAV system. They replace the NAV system.This still didnt correct the problem,took it back they stated it need new cd to match new system bought the CD. It work two week now they are said it need $600.00 antenna and splitter.I total dissatify will their service and honesty,they want sqeeze every dollar from the customer...

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    4. I have a GL 450 and just got the same tail light seal issue and being slammed with a $3,500 bill. Car is still under warranty, but no, they are not listening. Buying a Merc is a waste of time and money. My 2004 Camry has served so much better and so well, its a big shame to have to deal with these kinds of problems with such high-end cars. I will not recommend anyone to buy a Merc.

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    5. I agree --- what a bait and switch

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  3. Today I spoke with Mike L. - a case manager at MBUSA - about a quality issue in my recently leased C350. His demeanor was as caring as a prison guard at a maximum security penitentiary. He chanted corporate policy mantra and made no attempt to ask for or offer a fair solution to my concerns. Considering MB positions itself as a leading consumer brand in the automotive business, there's a huge gap between what MB promises and what it does. In this instance, MB's technical team is working hard to resolve the problem with my vehicle. It will likely take them 10 days. However, MB corporate is treating the functional paralysis of its product (which has 500 miles on its odometer) as something I should accept without complaint or loss of confidence. Mike L believes I should be pleased MB's product warranty covers the cost of trying to fix the vehicle problem. What he doesn't understand is that I'm a customer who has paid hard-earned money for a product MB advertises as being exceptionally well-engineered, etc, but the product has serious operational and safety flaws.

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    1. Today I spoke to a Mike not sure if its the same Mike GM at South Atlanta MB was so rude this man talk to you like he have no moral character whatsoever. My husband left his eye glasses at the MB place sale person offer to mail them to us, never received eye glasses, decided to reach at to the sale person. Said Mike GM will reimburse for my husband glasses. After I explain we don't have a receipt for his glasses. He went off and said your husband should have never left his glasses at MB and he need to check with post office. Then he said he didn't have time for my conversation. How rude and dumb can a person get, when they have a little bit of power and no moral and ethical skills.

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  4. Well How should I begin. It seems everyone had the same complaints. I had my car serviced at the mercedes benz dealership in New Orleans only to receive news that they were unable to figure out what was wrong with my car. It cost 250.00 but the prognosis was worth 0.00...But keep in mind all this is taking place while i am home in ATL. Yes the car is in New Orleans and I live in Atlanta....So now I have to have my car shipped to ATL, now when the car reaches my door step the windoow are down and they wont go up. Keep in mind when the car was dropped off at the dealership in New Orlean my windows were in working condition. So I give the dealership a call and speak with J. Parks and he is nasty, insulting and trying to convince me its my fault, and that the company isnt liable and had I fixed my car at his establishment I wouldnt have this problem... So somebody please explain to me how your car goes in with one problem and comes out with another. Since the problemm is mind I think we should start occupying individual comppanies and our voices will be heard.. As Americans we are taken advantage by corporate greed and corporate disrespect of the American dollar. What doesnt mean much to them equals much to us...

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    1. I agree they are a ripe of for money I will never buy another car from them again.

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  5. 5 months into my 2011 MB E350 BlueTech lease the front left tire blows on a highway. The tires are runflat Bridgestone Turanza EL400-02 MOExtended 245/45R17 95H. Stopped the car and saw the rim made a cut in a sidewall. Not repairable, had it replaced. 45 days later another front tire is again blown on a highway the same way. Put on a spare and ordered replacement. 2 days later - third tire blows the same exact way. All incidents are on the roads I travel for 10 years and never had any issues with my previous cars. Complained to local dealer and was told it was caused by my "way of driving". Ridiculous! Tire repairman told me these run-flats are not flexible and have a very thin sidewall so it gets punctured by the rim. I feel MB should compensate me for what I paid replacing their tires. If MB Corporate reads this - feel free to contact me at [email protected]

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    1. You will NOT be compensated for the tires. I have had many problems with mercedes benz tires. I have never owned a car with such limited mileage tires. Mercedes is a multi making machine. Their service is horrible especially in the OKC area

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  6. As a Cuban-American, I am appalled and utterly disgusted that Daimler AG made a conscience decision to use an image of the Marxist, murderer Che Guevara for a presentation at the recent CES in Las Vegas. Daimler has shown irresponsibility and complete disregard for those murdered at the bloody hands of this monster. As if the 25-foot image of Guevara with the Mercedes logo on his cap was not bad enough, having Dieter Zetsche repeating the phrase “viva la revolucion”, certainly put salt in our wounds!

    Perhaps for the next promotion, Mr. Zetsche will consider using images of Adolf Hitler, Joseph Stalin, Saddam Hussein, or even Osama bin Laden.

    I currently own a Mercedes Benz product, but can assure you that it will be my last!

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  7. It is unfathomable that Mercedes would use the image of and glorify Che Guevara.
    Che Guevara was responsible for subjugating MILLIONS of human beings, denying them their liberty and many their lives.
    He tried to violently overthrow many Democratically elected Governments in South America.
    Che Guevara was an evil terrorist who killed, maimed and took away freedom for millions and Mercedes chose to glorify him.
    Perhaps Hitler is next to be glorified as he built the Autobahn.
    Maybe Pol Pot as he only killed 3 MILLION but let's not leave out Joseph Stalin who killed 100 MILLION Russians.
    The people responsible must be publicly exposed. We want their names.
    We want their names and those of their families so that we can give them all an enduring vacation in North Korea or Iran.
    Next we need to advise all people considering buying a Mercedes that Daimler Benz learned nothing from being Nazi's as they still supports tyranny, dictatorships and terrorism.
    As what happened in WWII and Germany was defeated and brought to its knees, Daimler Benz needs to still learn the lessons of WWII and be brought to its knees.
    WE WANT THE NAMES OF EVERYONE INVOLVED.

    NO MORE MERCEDES SALES BOYCOTT THE COMPANY!!!!

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    1. What about all the racist Cubans in Miami? You have a lot of nerve complaining about Che Guevara,and start treating your fellow Americans better. Don't for get, the slave trade in Cuba and the fact that it didn't stop till 1881 & Jim crow continued until Fidel Castro came to power.

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  8. Enough with Che and back to the cars... They sure don't build 'em like they used to.

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  9. I just recently purchased a 2012 ML350, within 2 wks I notice it had a leak. Took it to the dealership and explain I did not want that vehicle and requested to renegotiate the contract or put me in a different but same vehicle. Dealership in Houston (I-45 & 1960) refused to do so. I have left several messages to GM and have yet to hear from him. The service dept has kept my vehicle for 2 wks and is still waiting for Mercedes Spec Tech to instruct them on how to repair this. ARE YOU KIDDING ME! What kind of service dept does not know how to repair the problem. I haven't even made my first payment. I have contacted Corporate Office to only hear the same message all day "The Customer Care Dept is in a staff meeting". .. amazing! I totally feel screwed! Thanks Mercedes for selling me a vehicle that has a leak but yet you don't know how to repair!!

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    1. Have you thought of filing for a claim under the lemon law? You can google the terms in your state but, basically, they owe you a new car.

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    2. I have a 2003 MB had no problems took it to NR MB in New York for B service the moment it got there in the service line and was driven by the service MB rep not even ten minutes after I was told they had a little problem getting the car from park into drive, two hours later got a call shifter knob was broken gasket cover leaking yet invoice showed the multipoint function test was done and there was no indication that the gasket cover leaking. I think the MB vehicles are severely allergic to the techs who are doing the servicing do you notice the moment they touch the vehicle the vehicle get sick. I think they need some antihistamine for that

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  10. I recently was an employee for a Mercedes Benz Dealership in South Jersey. I worked for the body shop and it was as if working for a no name chop shop body shop. They do not care for their customers, all they want is the insurance money. The best part is that the body shop manager is hooked on oxycontin and all other types of narcotic pain medications, so he steals from customer vehicles and from the body shop itself and blames the employees. So what i did to cover the rest of the employees is record the manager stealing/ selling what does not belong to him. I take this information to the general service manager and explain to him what is going on and 3 days later i was layed off. All managers in that dealership are a team, they look out for each other. One employee who has been there for 27 years knows this has been going on for years and told me not to say anything or it would come back and bite me in the rear, IT DID. I would strongly recommend taking the vehicle to Princeton Mercedes or other body shops. This body shop which is not far from Philadelphia is doing everything completely wrong and dishonest. MANAGEMENT not its current employees!!!

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    1. Call a lawyer ASAP.

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    2. that is true because I took my 2003 car to MB NR in new York it had a protective covering over the whole area when you open the hood you could not see anything but the protective cover, now cover is no where to be found and don't mention the problems they discovered when the only thing the car was taken there for was to get B service have battery tested and fix mirror multipoint function test done did not show some of the problems they said the car had it seems anything they touch turns to gold so beware. I must say some of the reps are courteous including the GM but they have a few bad apples in the bunch

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  11. I have had problems as well out of the ATL-Buckhead location. Anyways, I am thinking of writing the corp office and hope that they will be willing to help me towards purchasing another vehicle at discount rate.

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    1. What issues are you having with the ATL-Buckhead location. I purchased a 2012 C350 coupe from them and have had issues with it since I bought it. A mercedes corporate rep just told basically told me - we are Mercedes and we'll be around for a long time - because I told him I will never buy Mercedes again due to the poor quality and service.

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    2. What issues are you having with Mercedes Benz of Buckhead? - I recently purchased a 2012 C350 coupe and have had quality issues that have yet to be resolved. I requested Paul Tully (GM) for a trade out and have been hanging on a thread for 1.5 months because they needed to talk to a factory rep. Factory rep came in drove my car 3 miles and called me and said he drove it for an extended period of time and did not hear any noises that were coming from my dashboard, center console area.

      I told him I bought a Mercedes not a Kia and he stated these are man-made cars and can cause issues. To add insult, he replied Mercedes will be around for a long time after I told him I won't own another Mercedes (as if, we dont care if we lose you as a customer because we will be around).

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  12. I purchased a 2006 Mercedes Benz E350 in June 2011 for my wife with only 46,000 miles on it. Since that time we have had to replace the driver seat power motor and four end caps in back of the motor that were leaking oil onto the exhaust. Please do yourself a favor before purchasing any late model Mercedes Benz and read about the balance shaft problem affecting about 700,000 of their engines. We learned a very hard lesson when we got a check engine light that turned out to be the codes 1200/1208 for the balance shaft failure. The balance shaft sprocket wears out prematurely requiring a complete engine removal/replacement to change the $90 part that was manufactured with improperly hardened metal. Mercedes has known about this problem since 2007 and has not offered to replace them when they fail. It costs $5,000 to $7,000 for the repair at Mercedes dealer. Mercedes Benz USA refuses to accept responsibility for the faulty part and leaves the owner stuck with fixing their mistake. Shame on you!! Mercedes Benz

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  13. To whom it may concern:

    I am contacting you out of complete frustration with one of your dealers: Mercedes Benz of Miami (Florida), 1200 NW 167th St. On March 3, my daughter and I went to this dealer to inquire about leasing a C250 Coupe. We spoke with the salesman, Luis (don't know last name). After Luis presented the paperwork to the financial department the deal was declined. To be honest the people we dealt with at Mercedes Benz of Miami weren't very helpful or enthusiastic about working with us.

    We looked at several other cars, BMW, Infiniti, and Audi. I decided the Mercedes was the car I really wanted to lease. I went to a Mercedes dealer closer to my home to look into leasing a C250 4-door. I went to my local dealer, Mercedes Benz of Cutler Bay. I told the salesman Ewer, what I was looking for and we looked at several options and I decided on the C250 4-door. Ewer presented my paperwork to their financial department. I was then told that all the paperwork with Mercedes Benz of Cutler Bay was in order, but that now Mercedes Benz of Miami had put a hold on the deal.

    I have gone through and obtained the proper insurance coverage and am awaiting delivery of the C250 4-door from Mercedes of Cutler Bay.

    Why is this deal being held up by Mercedes Benz of Miami? They couldn't provide what I wanted and couldn't work out a deal - and I might say have been more than a bit rude in the process. I find it beyond comprehension that, after shopping for other cars, I came back to my local Mercedes Benz dealer and they helped my find a car I am comfortable with, have all the paperwork in order to close the deal and then have this other dealer step in put a "HOLD" on the deal. Not only did Mercedes Benz of Miami put the deal on hold they said I had no choice, but to wait 30 days to remove a hold. All this as their General Manager, Bert Martinez, called me stupid, saying - you're not in this business to know what is going on - and hung up the phone on me. After this, I will never do business with Mercedes Benz of Miami - ever!

    I would like Mercedes Benz' help in getting this matter resolved ASAP. If I have to look at, and settle for another car, I can guarantee you I won't ever return. And, any goodwill you may gain from my recommendations as satisfied customer will be lost also. I'm not asking for any special treatment, only to allow my deal that is already approved with Mercedes Benz of Cutler Bay to be processed.

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  14. no one cares, sales are good

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  15. Penske,West Covina Mercedes - We spent two days at this dealer to purchase 2 smart cars for our company. Completed two apps + company paper work. While waiting to lease the cars, the dealer sold one our cars to some one else!
    This dealer showed no sympathy at all and it is very poorly managed. I wish other dealers like Mercedes South Bay or Keyes Van Nuys, CA will carry the smart cars. I do not recommend Penske to any one. I am totally surprise on how this dealer became an authorized Mercedes dealer, it is really a shame for them to represent a name brand.

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  16. If your car is under 15,000-18,000 and you brought/leased it brand new just file for the lemon. If the dealers can not fix it after 2-3 attempts you are by law entitled to file for a lemon law claim and get your money back or a brand new car for free. Google lemon law lawyers. The company is also responsible for lawyer fees and most lawyers don't charge you anything win or lose.

    Google your states auto lemon law.

    These big multi billon dollar company's will never learn. This why these laws are put in place.

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  17. I bought my C230 Sport coupe Kompressor in 2003 brand new and was very proud of myself for having accomplished this all on my own. The sunroof broke a couple of years later and it was replaced under warrenty. Three year later it broke again but this time I had to pay for the parts since my dealer broke the runner. Now it's broken again and it is wide open but guess what. I went to the dealer and was told it will cast me $145 for the first 2 hours for them to tell me what is wrong with it. I'm so fed up with this I don't want it to be fixed I just want it closed.

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  18. Last year my husband purchased MB 2011 E-350, after 11 months we are send this car to Europe, but we are still own and use this car. Right now we would like to purchase ML for using in US but I have been told that we can't purchase any MB becouse of that and general manager - MB of West Chester, PA (Mr. Marc Schramm) asked me to leave the place (infomed me that is private property) and never came back.
    We are never been informed about exporting policy. Please be advised and not visit MB of West Chester, PA - it is PRIVATE PROPERTY.

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    1. Banks consider that car collateral ,and United State laws don't apply overseas, so if you take the car out the country, they know they won't get paid nor have way to recover it, if you stop paying.A lease car isn't yours.

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  19. I have a 2012 C250 coupe, last month I went to accelerate and the car hesitated then the engene lite came on, took it to the dealership and the could not find the problom then they said it was the fuel pump and replaced it, today the exact same think happened so now lets see what they say it is... I think I was sold a new lemon,.,, Is anyone elese having these issues?????? You think if you pay 48,000 for brand new car it should not have any issues not the case with mercedes this is my 2nd mercedes I had a 2010 GLK350 I should have kept that!!!!!!!!!!!!!!!!!!!!

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    1. i have an 2006,e350 base sbc pump is fault and fuel pump can keep running in a car wreck ext warr.till 2030,fuel pump 1/25/2020 reply if you like to [email protected] ph.972-925-0170 darryl

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  20. Mercedes-Benz Corporate Office Headquarters in the USA:
    3 Mercedes Drive
    Montvale, NJ 07645
    Corporate Phone Number: 1-800-367-6372
    Corporate Fax Number: n/a
    Corporate Email: [email protected]



    Account: 2002872571

    Customer: Sandy A. Ybarra-Amparan

    Subject: Unacceptable Customer Service


    To Whom It May Concern,

    I leased a 2009, C350 from Rusnak Mercedes Benz in 2009 for 39 months. My lease recently expired on July 06, 2012.

    I scheduled a Pre Inspection for June 28th, 2012 at the same dealership and the inspection was conducted by Mr. Tosco, the Lease Retention Manger at 10:00 am. The vehicle passed inspection with no problem at all. The car was in the same condition it was when I drove off their lot 39 months ago.

    Mr. Tosco asked if I was going to lease another Mercedes, possibly get into a E class. I told him I had to think about it and at that point his demeanor changed. I told him I’d like to drop off the vehicle June 29th so we scheduled to meet the following morning at 10:00. I called on my way to the dealership to inform Mr. Tosco I was on my way, he then told me he couldn’t see me at 10:00, to come in at 2:00. I turned around and when back home. I head on over that at 2:00 and call to inform him I’m on my way and he then said he can’t see me till 5:00. I say okay, (I must admit was a little upset at that point, but none the less complied). I’m headed on over there again and call and then he tells me he can’t see me today that I would have to come in Saturday, @ 10:00. I make arrangements again for someone to follow me and bring me home and then Mr. Tosco cancels again. Now I’m ticked off, he then said to come in on Monday @ 10:00 am.

    I told him I will be there Monday @ 10:00 that is the last time. When I arrived at Rusnak, I find out this work of art is not even in on Monday’s, he knows damn well that is his RDO and yet he scheduled an appointment with me. Ms. Ward was kind enough to assist me and I told her I wasn’t happy with the way this guy dicked me around.

    Then when I was told about the turn in fee, I told her for all my inconvenience MBUSA should waive the fee. I had to reschedule constantly with the people I babysit for in order to comply with Tosco’s countless cancellations, make arrangements for transportation and cancel.

    I am asking you waive the turn in fee of $647.06 for all the inconvenience and unacceptable customer service Mr. Tosco extended to me.

    Please contact me at your earliest convenience. Any assistance you can provide will greatly be appreciated. I understand the fee has to be paid within 10 days of turn in, which would make it July 12. I can be reached at 626-379-3005.

    I spoke to a very nice young lady by the name of Angela at Mercedes Financial and she offered me a discount of 10%, which would make the fee $582.35. I appreciate that, but in light of what’s happened with Mr. Tosco I would hope you could waive the entire fee. Please advise.

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  21. benz never again

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  22. Worst experience ever at a prestige dealership in nj. Felt discriminated and belittled. Horrible way to represent mercedes benz as a brand

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  23. This is to your kind notice that Mercedes Benz bearing Regd. No. PB08BM0077 is under your observation since 4 months at jalandhar and no proper feed back is given to use from your local office as well as by any of ur seniors when will the vehicle be given to us so that we can drive the vehicle safe after it is rectified by ur people the vehicle is just on a testing method kept under your observation and you are not able to find any fault why the vehicle is having a problem you people have many times changed the parts of the vehicles but the conduction of the vehicle is as the same as it was before . The managers from local office as well as from ludhiana nor they are able to give us the phone No of your seniors nor they have any answer to why the vehicle is still in ur workshop. I need a dead line when the vehicle will be finely given .if you are not able to give I would like to know the reason behind because a company like Mercedes benz is not able to satisfy its valuable customer .


    Regards

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  24. Interclass inc. Mercedes Benz of Newton NJ is a joke. They got upset with me because I did not give them a 10 all across on the survey. They never offered me a test drive, yet they wanted me to say they did lol. On top of that, after signing the contract, almost two weeks later they are asking me to resign the contracts with a different date. To add insult to injury, they took the plate from my old vehicle that I traded in and don't know what they did with it. The communication is horrible, there seems to be too many hands in the mix and no one has a clear picture of what's going on. I don't recommend this dealership to anyone, run for the hills. I bet that now that I failed to give them a 10 all around, they will not hold up to all the courtesy promises they made such as picking up my car for service where ever I am at and leaving me with a loaner. I'm sure the Mercedes buying experience is not as bad every where. I just lucked out I guess :(

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