UPS Corporate Office Headquarters HQ

141 comments
UPS Corporate Office Headquarters HQ
United Parcel Service
Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
Corporate Phone Number: 1-404-828-6000
Corporate Fax Number: 1-404-828-7666
Corporate Email: [email protected]
Stock Symbol: UPS
Customer Service Phone Number: 1-800-742-587

UPS is famous for shipping parcels worldwide. UPS is the largest package shipper in the world. UPS's main competitor is Fedex and the US Postal Service USPS.

UPS's toll-free customer service number is 1-800-742-5877. The company does encourage users to use their technical support system and help forums on their website.

UPS Corporate

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141 comments:

  1. UPS sucks in my opinion.

    They are carless with packages and more often than not my parcels come to me damaged in some way.

    I have very expensive fabrics sent to my business and often the parcels are dirty broken open and fabrics are damsged.

    Perhaps you need to replace drivers
    and give them a job cleaning the facilities they work out of.

    And the excuse that "due to exceptions beyond ups's control package could not be delivered" just doesnt work any more, unless the town is on fire or we are haveing a flood. Muddy road doesn't count. I drive on it.

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    1. I agree with you 100%. They lost my package and cost me $167

      I am using FedEx for now on.

      Delete
    2. I do agree with you all. But one thing: it usually is NOT the drivers fault. It is the shitty conduct and immature attitude of the employees that handle the packages in the conveyor/warehouse system.. that is the biggest issue. I know this because I work there. And a double standard. At my work, management are too cowardly and passve to address these issues and correct th mistakes of the shitty employees, but yet they give the actual good workers a really hard time

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    3. Agree. They refuse to pick up a misdelivered package, sent to me in error. You have to force these characters to do their jobs.

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    4. When the driver carelesslessy throws a package onto the steps or refuses to do his job by picking up a misdelivered item---then it IS his fault.

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    5. We were given the wrong information by an employee in the Southington, CT store. We were told that our package would absolutely arrive on Friday. When I checked the package tracking I found that our package would be delivered on Monday. We spoke to the store manager who basically told us we were lying and that there employee never would have told us that our package would arrive on Friday. We tried the 800 customer service number to be left on hold for an hour and we finally hung up. We did have a customer service rep call us back from San Diego and she basically told us that she cannot do anything for us. In the meantime my granddaughter's gifts for her baby shower on Saturday will not arrive in time. UPS has no customer service whatsoever. What ever happened to the customer is always right. I guess we're not important enough as there are so many unknowing UPS users out there that they don't care about us. Use Federal Express. At least you have a guaranty is the package does not arrive in time.

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    6. I HAD A VERY; BITTER AND DISAPPOINTING EXPERIENCE WITH UPS

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    7. First of all UPS has the best service. It's the way that customers pack their product. Most of the customers try to used cheap boxes. It will the work in UPS because you have a million packages all together. Learn to pack your product. They will always be the best. FedEx will leave you cell phone on the front porch so someone can get it. UPS don't. So, package your product correctly and tape it well and UPS will get it there the next day and make sure that you put the correct address and apt, building, suite number on it. That are biggest problem no numbers on the package. Maybe people to take a class on how to ship their products.

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    8. UPS has been delivering to my house for over 3 yrs and yet they keep losing my house, each time I complain they take down directions and phone number and promise it won't happen again....this has happened 6 times already. I refuse to send UPS any longer and will request FedEx every chance I can.

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    9. I have been trying to get my $1200.00 medical device for over s week. It never showed up. Found out they sent it different state. 800 miles away from where it was suppose to just because sender forgot to put my apt number on package.

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    10. Wow, it seems UPS has really gone down the shitter. Can't deliver package as apartment number can't be found. Well , that's because it's a damn house you idiots. All aboard the UPS fail train. This is what happens when you let unions run things.

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    11. I am so disappointed with UPS.
      As I sat in my car at 9:10am waiting for the UPS store to open at 9am on the morning of 10/11/2017, my gut told me I should leave and head to the post office. But, no. I waited for the UPS store to open. I should have listened to my gut.
      I posted a package for two day delivery to Santa Rosa, CA in a zip code not listed on the undeliverable roster. Today, 11/02/2017, the package tracking reads information unavailable. Yet, USPS has delivered packages to the address listed on my UPS package and has been delivering mail and packages for over a week in spite of extraordinary circumstances.
      I have been told the UPS station in Santa Rosa is closed due to the fires. Yet, USPS operates. I have been told UPS people have lost homes. Yes, so have USPS workers. And, so have the people I sent the package to c/o their daughter’s address, where my friends are now living, a location not affected by the fires, five miles from the UPS station in Santa Rosa.
      I also paid a premium to have this package delivered quickly. I would like a refund. Charge me what you would for regular slow boat to China delivery, but refund the rest of my $102 charge. I could have driven from Indiana to California and back four times in a leisurely fashion in the time it has taken UPS not to deliver this package. Not only am I disappointed with the service, I am frustrated.
      My Fox, who owns the local UPS store, has been very helpful. UPS has not. Your communication system leaves, not a lot, but everything to be desired. Your messaging is inadequate and inaccurate. If UPS cannot operate under extreme circumstances, what makes them worthy of someone’s business during simpler times?
      Don’t think I am not sympathetic to the circumstances for those impacted by the California fires. I survived Katrina and its aftermath. But, I got my mail! With UPS I get the run around and no service.
      So where is package 1Z32W3710294981874? Release it from Limbo and deliver it!
      dL

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    12. I took my item to UPS store to be packed and shipped, the guy assured me they will pack very professionally
      The cost for the box, packing material Insurance and shipping came to $132.52.......the item received was damaged, I have been on the phone for a month and half now calling every second day, they wanted pictures, of the damaged box and material. few times they claim pictures and getting uploaded, pictures are not clear, send new pictures of the inside of the box, send the pictures where the item was damaged.etc, etc....then they will send a inspector, again send more pictures, this is going on for month and half.....the call center is located in Latin america. BUNCH of dum asses people handling the calls, they never want you to speak to the manager. the famous line is you will receive a answer in 24 / 48 hours, which never comes. UPS is a low life organization. they dont care. all they want is your $$$.

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    13. UPS HAS A DRIVER THAT IS NOT COMING TO ADDRESS HERE IN NW WASHINGTON D.C. And"LYING". HAS NOT BEEN HERE NOR LEFT DOOR TAG.DISPATCHED FROM:
      8440 ARDWICK-ARDMORE RD.
      LANDOVER,MD 20785. THE "DRIVER" ON THIS ROUTE NEEDS TO BE DISMISSED FOR "LYING" HE HAS YET TO COME TO MY ADDRESS WITH AN APARTMENT #, GIVEN. HAVE NEVER HAD A PROBLEM WITH U.P.S. UNTIL NOW.
      GLORIA WILLIAMS -202-491-9425.

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  2. I am sick with the lack of help you receive from UPS customer service. I had a package that I requested to go overnight and the clerk at the UPS store sent it ground. I tried to get someone to change it. You cannot tell me with todays technology that the driver can not be notified, the package dropped at the next UPS store and sent overnight. No one could provide any information - why bother having customer service - robots could provide as much information as your representatives. Totally pathetic!

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    1. UPS SUCKS big time! wouldn't let me inspect contents of my delivery to make sure it was ok. $1200 LG TV. Said right on box check contents if seal is broken before signing reciept. Driver did'nt evn take it off the truck and drove away and went right threw the stop sign at the end of my block, corporate will be getting a copy, hope she is fired. Totally played me and they ain't worth it will be using FED EX from now on!

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    2. I TOTALLY AGREE. THE MDSE. NEVER SEEMS TO MAKE IT IN ONE PIECE. AND CUSTOMER SERVICE IS A JOKE. ALL I GET IS REFERRALS TO ANOTHER CUSTOMER REP! MAYBE UPS NEEDS TO STOP WITH THE INDEPENDANTLY OWNED SHIPPING STORES. NO ONE SEEMS TO HAVE THE SAME SET OF RULES. NEVER AGAIN WITH UPS, NOR WILL I EVER RECOMMEND THEM. THEY ALSO NEED TO DO DRUG TESTS ON THEIR DRIVERS. THEY DO NOT DRUG TEST, I KNOW DRIVERS.

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    3. All of you dont understand. Packages should be packed correctly. Do you people understand how many millions ups handels. When the package isnt packed properly its the shippers fault

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    4. When you receive a package that has been handled so roughly that the box is crushed and all of the packing tape has been broken this is not the the shippers fault it is the fault of UPS. And what makes it even worse is when the driver refuses to acknowledge and note the damage. UPS drivers need to be more appreciative of their customers. Fedex is much nicer to work with.

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    5. truck came to house fri night post to have 2 packages only 1 on truck left off truck gave me a nunber to call sat moring said they run air truck sat call 3 times said on truck del. that day no truck showed up live in country truck gets hear 8pm till 9.30pm at night thats crazy trucks shouldnt be coming to peoples house that late fed ex gets hear about noon

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  3. UPS does suck, they don't care about your package there all just numbers to them. They are also unfair to there employees, they break laws and employee rights all the time. UPS also does not care about them too, they will keep there drivers out all night and they dont see there families durning the week. It's a horible life too live. I wish more people and UPS accounts could see this and switch to Fed Ex or the Postal Service there both cheaper and just as efficient

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    1. you are so right on ! i worked for ups for years and was forced to retire because of false accustion by a co worker that was being encoraged by our boss and the hr dept and loss prevention. I was told several times to watch out when it was to be my retirement time because ups is ruthless especially at that stage of your employment....Laws have been broken!!!!!

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    2. You are right on!! My supervisor was changing timecards and got away with it...Does anyone have any ideas on how to go public with information I have about UPS changing numbers to make it look like they are doing better than they are?

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    3. funny one person complains about keeping drivers out at night while another complains about not getting package on time. I retired from ups with 31 years and believe me if you let the drivers come in when they wanted to, ups would have gone out of business long ago

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    4. yes , they are horrible i agree, hadd a package that was international 2 day air, took me four days to find out that they picked up the package and delivered to some third party, who had the package for 2 weeks so far and i still have not see my package, or a tracking number, it was worth over a 1000 usd in that package. when you call they send you to the international side, and tell you to call that country ups, and they can't give an answer of why the package was being held. i was depending on that package to perform a job i was to do, and the supplies for the job, are still in limbo, i have 3 days left and still no package

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    5. I agree, UPS is the worst delivery service in the country. My package was delivered to a non-existent address, supposedly picked up and returned to the port and then sent to a third party who had nothing to do with the purchase or me. The tracking number is worthless, with a signature of some unknown person. Eight days ago, the same tracking number read left on porch!??

      Customer service is a JOKE! Three days of calling, six different people and finally, I was told, "We don't know why the driver left the package at the fantasy address or why the warehouse shipped it to the third party, but we will investigate and in the mean time, get in touch with the seller".
      I will NEVER USE THEM AGAIN! They completely absorbed themselves of all responsibility for this major screw-up on their part. The Corporate Office is impossible to contact, that's real customer service.
      I noticed everyone posted as anonymous, possibly because the options are limited. Well I am not anonymous - My name is Cassondra Jacobs and I am PISSED!

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    6. Actually UPS is the only service that has a cut off time for their drivers. Postal and FedEx regulations are that the driver cannot return until they deliver all of the packages in their truck. UPS drivers are union employees and are to return to base by 8:30pm Monday through Friday. When they are late, without a justifiable reason, they are disciplined up to and including termination. I have friends who are drivers in different cities with different tenures, and they have all told me the same thing.

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    7. To the person that said they will put your phone on the porch, horse hocky, I FOUND MINE HANGING ON MY GATE within a few feet of a busy road, Gate was easily opened but no attempt to deliver to my house which is at most 100 feet from my gate and I have a tree that blocks my view.. I also found a package laying in my driveway overnight soaking wet as it rained that night. They also delivered a package to a business called the Freight Station in my town without anyone notifying me it was there, I found out by going online to find that it was delivered with no additional info, I had to call them by phone to find out. That was actually a boon otherwise it would have been there over the weekend when I needed it that evening. I wont bore you with the rash of incendents with UPS, FedEx has a far better track record

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  4. ups is the worst place to work and ship items from they treat there employees like garbage you only have a 10 minute break and on top of that you can be a supervisior after only 30 days what the hell have you learned in 30 days.there mangement team needs to be retrained and and most need to be fired.they are constantly under staffed and under appreciated.

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    1. hello i read your ad and totally understand as i work for ups in the uk,and it is the worst company i have worke for.
      as we in winter have to work in freezing cold as ups do not have heating,they are under staff as they do not care about us workers.if i was you send your parcels buy postal service as you will get a better service paul

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    2. I think if you go the papers you will get more attention. I do know for fact that Management are getting always by changing the numbers and taking time form the employees.

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  5. 100 percent ups drivers are not doing the job right....for two years ups drivers kept leaving those tickets saying I wasn't home while I was in my apt waiting for the bell to ring. Funny my bell works for everyone but ups! Then I put notes on the front door telling them I am home, instead they would leave my package on the first floor with a senior citizen.....so maybe ups os too lazy to go up the stairs and want to be lazy...finally I waited outside all day and saw the ups guy come to the building door and place the ticket without ringing my bell. As I caught him in the act it was reported and let's just say he is no longer a driver.

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    1. maybe your # is not marked. y dont u get a job at ups just 2 c how easy it is and how u r treated.you r most likely fat

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    2. Why are you getting so sensitive over the situation. UPS sucks! It is what it is. I think all the drivers that don't do whats in their job description, which is to deliver the package, should be fired!

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    3. Again, I agree with this. I have the same problems. I never got an actual rng on my doorbell. They jus left the notes and then gave me a notice that I had to go there to pick it up or it would b sent back to the shipper. At least two of those times I was home. Oh and a good amount of UPS workers are really fucking racist. Since the majority of hourlys are black they all say racist shit and get away with it. Double-fuckin-standards

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  6. ups, is the worst of everything...their employees are lazy. Don't know how to answer questions...

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    1. We are not lazy. The bosses are. We have to do wice the work in halfthe time. The bosses dont care about you or anybody but themself. There numbers are what they care about not weather or not your package makes it to where it needs to be in one piece..

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  7. Best buy blows! I have been screwed one by your incompetent bs for the last time! Screw you and I hope you go the way of Circuit City!

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  8. UPS is the worst shipper ever. They don't follow protocol. Any claim you make will be denied and they will destroy your items a drunk person would take better care of the package than UPS. HORRIBLE CUSTOMER SERVICE AND CLAIM DEPARTMENT.

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  9. ups is the worst! i received the opened packages from the before, reported it and then the driver who works in my area is rude about it and always has an attitude toward me because i reported it!
    today, i have the new problem with ups...i had the surprise present coming in and they lost it, so they tell me i have to contact sender and find out what was in there and found where that is! what a great spoil o the surprise! from now on, i'll make sure if i ever buy a package it'll never be sent by ups....you suck! keep up your "great" work and one day you regret you didnt pay attention to the business you did!

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  10. UPS has lost another client. We used them frequently until now. Bought an irreplaceable item abroad for our grandson, insured the item and sent it off. Item was broken upon arrival. Now UPS wants us to jump through all their hoops in order for them to "DECIDE" if they are going to pay the insurance. Let's see - it was intact when they packed it. It was broken when it got to destination. It was in their possession in between. Should not be a hard decision. They were responsible somewhere along the line. Going by the other comments here, they obviously don't care.

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  11. UPS is worst than FEDEX and I don't like them. All I ask is that UPS to please put all of my packages by the side of the garage so they won't be stolen. This just a simple request for 9 years and the new excuse is "you can't expect these requests this time of year.....I told them can't expect it Jan-Nov so why should they do anything right in December.

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  12. So when a Sioux Falls SD, UPS driver is using clock time, to drive to a female friends house because he is desperate as to why she doesn't want to talk to him, is this causing the customer cost to go up?

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  13. You guys are going about it the wrong way. I've had problems with both UPS and FedEx (FedEx is better though) and I didn't even call customer service, I sent e-mails directly to regional CEOs. I told them to put down the golf clubs and help a lowly working person. Things got resolved real fast after that and handled personally by corporate people. Start at the top instead of the bottom. You can easily google their e-mail addresses. You might wait forever on customer service and pull your hair out. Tell the CEO you'll contact State Reps and Senators if you don't get action. Believe me, this works wonders.

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  14. Carrey said..
    That my shippment was two weeks late, costing me a late fee of $800.00. When I recieved the quote I was told that it was guranteed or they would refund freight. Now after a month of calls and emails they will not honor their word with the refund or my cost of fees. I have a copy of website page with orgin and des. setin quote with the gurantee and refund policy, customer service told me good look with that. I guess all there is to do is put legal involve.

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  15. I am a employee of Porter elementary and while looking through sex offenders list I noticed our driver named William Smith and was shocked. How can a registered sex offender go on a school campus and how could a company allow this to happen. I will be contacting local media including newspaper and t.v. and radio, to make sure our kids are safe. I do not want my name used because of retaliation, thank you We are in Porter, Texas

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  16. they suck and tell you what you want to hear

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  17. On January 2nd my husband and I went to the UPS and sent a box of Christmas gifts to our daughter who had just flown back to college in Texas after Christmas.

    On January 15th we went back to UPS to check on the status of this package as it had not been received. The nice man at the front desk showed us the information on the computer screen documenting that it had been delivered on January 10th. However, it also indicated that an “address change” had occurred on January 9th. The address on the shipment indicated: Maple Grove Apt 207 and this was changed and delivered to Maple Street house number 207. The computer indicated that the package was delivered and left on the porch at 3:20 pm on January 10th. Evidently no one was home and this practice is ok, even with a different address???? (Our home address and phone number were included in the shipping information. Why were we not called? Why was it not returned to the return address?)

    January 16th I phoned the customer service number and waited patiently through 4 recordings before being granted the option to be received by a person. One person heard all the details then put me on hold. When another person answered I went through all the details again and she said that I need a tracking number or she could not help me. I already rattled off this 18 number sequence to the previous gal but will do it again if we can get to the bottom of this. After hearing this confirmation she also collected phone numbers then reassured me politely that an investigation will take place and I will hear something in the next 5 days.

    That evening our daughter called delighted that she had received a call with the same reassurance.

    9 days later, on January 25th our daughter called and asked me to try to contact UPS as she had several unsuccessful attempts. I worked the phone after work. After several recordings I finally “earned” the “option” to request “assistance”. The assistant was polite and patiently heard all dates, and 18 tracking numbers… Her computer screen indicated to her that the investigation was now closed. (News to us.)The package was lost. She took my e-mail and sent a claim form. Evening of January 26th, I printed it, filled it out, made a copy of the original shipping receipt… and put it in the mailbox.

    January 27th Our daughter called very pleased. She had studied a city map, found house 207 Maple STREET and ventured out. Luckily she met a very nice elderly man who said that her box had been on his porch for 25 days! He didn’t want to touch it as it was not his. He had called UPS to let them know but they never came by.

    To express what needs to be said I’ll use a quote from my late parents: “When you work for someone and don’t do your job you are stealing the same as if you went into a store and took goods.” “You are stealing from the company and stealing from the customers.” “The offense is the same as shoplifting.”

    I work with people who steal. We all know who they are. I hate that in this event there were several who did not care enough to do their job, reckless, careless and lazy.

    What bothers me the most is the chance that our college-age daughter took; driving unknown streets in a big city
    , knocking on a strangers door… I had told her that belongings can be replaced. They are not worth the risk but she said that she could not replace some of her gifts…

    “It takes a village to raise a child.” We all need to be diligent and responsible. We know little about the actual results of our actions. We don’t have to raise the children of the village, just care enough about our fellow man to BE a person that people can count on.

    January 27th, the envelope to your Claims Processing Center was still in our mailbox. I took it out and replaced the forms with this note. There is no claim to process so I am not asking anything else of you.

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  18. UPS SUCKS! Sent three packages to Idaho. One was damaged. UPS came and picked up the package for inspection. Instead of returning it to the customer they decided to ship it back to me! The customer has all the pieces but this one! It has been a nightmare trying to get this package back to the customer! First they tried to charge me to ship it back. Then Marsha in Tulsa Metro overrode shipping instructions TWICE and ended up sending the package to unclaimed auctions in Salt Lake City because (she said) "it's already been to Idaho"! What a freaking idiot! Customer service has been no help whatsoever except for one supervisor that keeps trying to get it to Idaho. Finally had to call long distance to Corporate. Customer service was supposed to re-route pkg to Idaho and call me back. That was over 2 hours ago. No return phone call!

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  19. Yes, UPS does suck big time. A few weeks ago a package was sent to me and the driver left it at the front door w/o signature and no one being home for some reason. Once I got home there was no package to be found. I called UPS and asked if they could hold package and they told me No. Then I had to wait another 3-4 wks for claim and another 3 wks to recieve new shipment. Last week I was sent a package and their online status is very inaccurate. I called asking them to hold package for pick-up due to the last mishap, they told me they had to at least make 1 delivery attempt before that could be done. Then they said package was on truck for delivery when package wasnt on the truck at all. Then was told they couldnt go get package for me to pick up because package was locked on truck and driver was the only one w/ the keys. They also told the shipper package was in the sort area under lock and key and that no one would be available til Sunday to unlock the sort area(in which UPS is closed on Sunday).Didn't recieve package til Monday and I could've/should've had it on Thursday.......... Thank GOD for FedEx!!!!!!!!!!!!!!!!

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  20. You can thank the fact that UPS is basically run by the Teamsters, whose goal it is to do as little work as possible for as much overtime as possible.

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  21. UPS needs to be investigated for their illegal treatment of their customers and their utter violation of their rights, they should not be in business! They should not be allowed to claim delivery was attempted when none was made nor should they be allowed to keep customers waiting all day for them to pick up a package and they never come forcing you to wait another day for them to show using up your valuable time at their whim... these are just a few of their violations and they should be penalized and fined!

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    1. All of UPS's service is the lowest of lows!!!! I avoid using them for shipping, however when I have no choice, I know they will loose the package,IT NEVER FAILS!!!!

      Even worse is the customer service when you try to process a claim!!!!

      They are the only company that if they failed and went bankrupt I would not care because of the incompetence and arrogance in all aspects of their operation.

      One time a customer service rep told me the driver could not find my apartment yet the delivery notice was on the outside door and I told the person did the notice magically jump of of the truck and found where I lived.

      I guess a piece of paper has more intelligence than the employees!!!

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  22. All of UPS's service is the lowest of lows!!!! I avoid using them for shipping, however when I have no choice, I know they will loose the package,IT NEVER FAILS!!!!

    Even worse is the customer service when you try to process a claim!!!!

    They are the only company that if they failed and went bankrupt I would not care because of the incompetence and arrogance in all aspects of their operation.

    One time a customer service rep told me the driver could not find my apartment yet the delivery notice was on the outside door and I told the person did the notice magically jump of of the truck and found where I lived.

    I guess a piece of paper has more intelligence than the employees!!!

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  23. I am an enployee of UPS and you all are right. The Bosses dont care as long as there numbers are met. The enployees have to do twice the work in half the time or we get fired. We are treated like crap by supervisers and threatend daily by the bosses. Its not the employees fault. Blame the people in charge.

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  24. The people in charge of UPS have insulated themselves from being contacted by their customers. All of the UPS telephone numbers are Customer Service numbers, even the corporate offices in Atlanta, Georgia. You cannot find a corporate offices phone number and talk to anyone there. The process for handling complaints at UPS is extremely flawed and useless. You can only complain to Customer Service agents who have no authority. They send the complaints back to the drivers and their supervisors who are usually the source of the problem, to begin with. So, it is an endless loop that does not involve upper management.

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  25. I live in an apartment complex in San Jose California. For the past 9 months the driver parks his truck blocking the entrance to my garage. There is a curb just 5 feet away where he can park. On 4 seperate occassions he parked his truck so that I could not drive into my garage until he has made his deliveries. About 2 months a go I asked him if he could pull forward about 5 feet and that way he could make his deliveries and he would not be blocking the entrance to my garage. He replied I will try and since that time he has more determined to block by garage entrance. He now parks the truck directly in the middle of the garage entrance. I am in and out during the day and do not think that I am in anyway empeding his ability to do his job. He now slams the door to the truck to make sure that I am aware that he is blocking the entrance. My bedroom is above my garage. I have called customer service on 4 seperate times requesting that he simply move the truck forward 5 feet.The driver is now trying to intimidate me and that will not work. This is easily solved by moving the truck forward 5 feet and would increase his delivery time by less than 5 seconds. He can park at a curb which is vacant 24-7 Monday thru Thursday because the Gardners park there on Fridays. I have been here 8 years and own my apartment and have never had a problem with my neighbors or any of the vendors until this UPS driver decided to prove a point. After 4 attempts I received a callback on Thursday and was told that a supervisor would call me on Monday {yesterday} and someone would come out to speak with me. They never called and the driver blocked the entrance to my garage yesterday.There is a curb there that expands about 50 feet or perhaps even more for him to park.He does this now to show me that I cannot stop him from blocking my garage entrance. He has made this a personal attack on my rights as a home owner and citizen. This is bullying and I am surprised that UPS allows this attitude and behavior to exist.
    Lonnie Brookins
    2664 Senter Rd #228
    San Jose, Ca 95111
    [email protected]

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    1. Call the police and have the truck towed.

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  26. WHY DO ALL POSTS HAVE TO BE APPROVED BY THIS SITE. I THOUGHT THE PURPOSE OF THIS SITE WAS TO LET OTHER PEOPLE KNOW WHATS GOING ON WITH UPS, AND WHAT THEY'RE DOING WRONG. I'M SURE MOST ARE NOT PUBLISHED.

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  27. Yes, UPS does suck! What is worse is that most of us, and I am at least being honest here, steal your products. I have stoled over $20,000.00 in merchandise and even a check for the amount of $6000.00. The truth is no one ever watches what we do behind the conveyor belt, especially during the night shift, so we just write a ticket of lost, broken, or claimed. Undeserved Products Services.

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  28. A package was delivered to me today at Sarasota, Fl
    It was left at our garage door and when we backed out ran over it.
    Fortunately it was clothing and no damage done. Is that common
    practice? Seems the front porch or front door would be more
    approiate.

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  29. They charge for overnight delivery, but never deliver the next day.

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  30. I also agree ups delivery men are lazy. i live in elderly housing and the ups man makes me come down to get my pkg we do not have and elevator and i am on the 2nd fl. so if i am not fast enough he leaves it on the landing. another time i was waiting for my insulin. he left it with a sub maint. man in the office and never notified me. and it was the weekend and the ofc is closed on weekends. i noticed on the tracking info he put met costomer. which is a lie. my insulin is supposed to be refridgerated. its a good thing i was able to get ahold of mgmt and they had to have someone come down on a saturday to get it for me. its a good thing it did not spoil.

    ReplyDelete
    Replies
    1. Its not the drivers fault all the time , its mangement all they want is the driver to not come back to the ups building with the package so if he or she can driver release the pkg to an ape thats what will happen!!!! Ups only cares about the numbers each center and district is in a race for the best delivery scores against each other believe me i've work there!!!!

      Delete
  31. I have two packages that were delivered to my address by UPS that don't belong to me. I have called UPS 9 times and given tracking info and was assured 9 times a driver would be out to pick up the packages and deliver them to the correct address. It has been 10 days and a driver has yet to show up. I guess it's up to me to deliver them to the correct address.

    UPS IS COMPLETELY INCOMPETENT!!!

    ReplyDelete
  32. With UPS annoucement not to support the Boy Scouts of America, I will no longer use UPS.

    I hereby request that all Americans boycott UPS until this policy is changed.

    ReplyDelete
  33. It's a shame that with computers that UPS can loose a 112lb transmission. When the package arrived at my house on 12/13/12 it was 8"x12"x4" box and had a weight of about four pounds and I give credit where it's do and the driver was the one that realized the label from the transmission came off and was stuck over the orginal shipping label. After contacting UPS customer service that evening they advised that a large heavy pkg was left on the dock, The lady in customer service was real nice and said she would have someone check it out and call me back, and thats where it started, four days later AND NO PHONE CALLS no one knows where the transmission is and of course the idiot at customer today no's nothing about it or who was working the nite of 12/13/12. UPS HAS THE WORSE CUSTOMER SERVICE PEOPLE THAT I HAVE EVER HAD TO DEAL WITH ALL THEY KNOW IS? WHAT'S YOUR PHONE NUMBER AND WE WON'T CALL YOU BACK. It's a shame that with todays computers they can't even track a 112lb transmission or at least get up off there lazy ass and walk out to the loading tables to see if it's out there. I guess it just got up and walked away or fell under the conveyer belt somewhere. Its a shame of the quality of people that UPS hires today all they want to do is sit on there fat ass and collect a pay check and screw the customers

    ReplyDelete
    Replies
    1. THEY LOST A $400. VACUME I SHIPPED OUT AND ITS ALMOST A MONTH NOW AND IM STILL TRYING TO GET MY CLAIM HONORED I HAVE PROVIDED PROOF OF IT BEING AT STAPLES AS WELL AS I WRITTEN STATMENT FROM MANAGER AT STAPLES THAT UPS DID RECIVE THIS PACKAGE! ITS BULL SHIT HOW THEY TREAT THEIR CUSTOMES WHO KEEP THEM IN BUSSINESS!!!!

      Delete
  34. CONTINUED FROM ABOVE: Well as the day went on and several more phone calls to the Laurel, Md joint all I got was a run-a-round again, now there telling me that they don't know where the transmission is and I will have to talk to the security people tomorrow because the transmission has now been stolen. Twice today I asked to speak to someone in management and both times all I got was the run around(There in a meeting or there's none in the building now)It just amazes me that a company that is that large and claims to be the number one shipper in the shipping business can be so disrespectful to the people that pay their salary's. I guess my only choice now is to file law suite against the driver because there own tracking show the trans on the truck on Thursday and back in the Laurel Md building on Friday so I can only assume that one of the two on the delivery truck stole it since UPS does not want to follow up on this matter or at least return your phone call and assist you. I hope people read these messages from others and really think before using UPS as your shipping company. It only goes to stand they don't care or they would have someone in management make their self available to return your calls or a number other than the idiots in there customer service dept that you could contact.

    ReplyDelete
  35. It is interesting to read the reviews and it is evident that UPS has it's problems. I will no longer use UPS due to their attitudes. It doesn't matter who you talk to at UPS. They all have the same attitude which is that they really don't care. You can talk with upper levels of management and get the same lip service. I have notified all my suppliers that they are not to use UPS for anything. Fedex has been my choice and will continue to be.

    ReplyDelete
  36. What do you do when a driver walks into your home through 3 doors to set a package into a chair in living room? (does not ring a doorbell or knock, has delivered to our home before & left packages in garage as a sub (old driver retired))I called and got no where with the customer service, was told that the local center would call they did and didn't beleive me, (I run a daycare in a private home)."worked with him for 20 years & he would never do something like that" said manager. Called local law enforcement found out this is not the first time this driver has done this, also talked to several others in town & same thing has happened to them.

    About a week later, had a package sent to me and UPS refused to deliver it because I reported driver to local law enforcement. Was told by UPS center that we would NEVER get another package to our address they would be labeled "undeliverable", put in a bin & if in 6 mths not claimed then driver could take them or they would auction them off without being notified. We were sent a post card about this and was to pick up package by Feb. 5, we did not get post card until Feb. 6. Have called everywhere & still am black listed from receiving or sending packages. This is big time "BULLSH**" Called Corporate office got run around, Was told today they would send a note to the local center and have them check into this matter, have already dealt with them, WHO ARE IS CORPORATE KIDDING??????? They aren't going to do a thing about this. I want to know what the driver was looking for in my house??? I was home when he came in!!! this is scarry!!!!Will NEVER DEAL WITH THIS SO CALLED BUSINESS AGAIN>>>>>> Even the big shots don't care as long as they are making their big $$$$$$$wages and we the customers pay for it all...

    ReplyDelete
  37. After complaining about driver..I now have had some so called investigator stop in front of our home and take pictures ( found out they now want pictures of the inside our home too). Then this creepy guy has been following me aroound our home town taking pictures too. No one called and talked to us about the problem even after asking several times for someone from the head office to call us. I have now contacted the State and am having the Federal senators and Reps look into this problem since UPS doesn't want to talk to us anymore just creep us out and scare my daycare kids.....(read post dated Feb. 7, 2013)

    ReplyDelete
  38. UPS won't ever get another dime from me! I rented some books and drop the books off in one box at the drop off location the first week of Mar 2013, to today the books are missing UPS did not scan the package upon pickup supposedly due to no label, neither does the books show up at the goods location in GA. After making several phones to both local offices and the customer service line, all I've gotten were a bunch of rude &&& people to include supervisors. I plan to contact the local news station as well as file a complaint with the better business bureau. If UPS was the last Company on earth I would drive my packages to where they needed to be delivered considering they have no customer service, they steal your items as a UPS worker stated above and they are the worst shipping Company ever!

    ReplyDelete
  39. I WORK AT THE OKC HUB NO ONE WHO WORKS THERE IS HAPPY WE NEVER HAVE ENOUGH HELP AND WHEN WE DO HIRE NEW PEOPLE THEY LEAVE WITHIN HOURS OR DAYS OF STARTING WORK.IN JUST 10 DAYS WE HAD 25 PEOPLE JUST WALK OFF THE JOB. THERE ARE 20 TO 30 SUPERVISORS AND JUST A FEW WORKERS.
    THE MANAGEMENT DONT CARE ABOUT THE WORKS THEY WILL EVEN DOCK YOUR PAY IF THEY FEEL YOU DID SOMETHING WRONG I JUST WITNESSED THAT FIRST HAND NO HEARING NO PAPERWORK NOTHING THEY JUST TOOK HIS HRS AWAY I WILL BE LOOKING FOR ANOTHER JOB ASAP.
    P.S. NEVER SHIP A TV THEY GET KICKED AND THROWN AROUND THEY DONT CARE ITS JUST A PACKAGE. I GET YELLED AT EACH NIGHT BECAUSE I AM TO SLOW ITS JUST A PACKAGE LETS GO. THIS ISNT FOR ME

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  40. UPS 200% STINKS AND I WILL NEVER EVER HAVE ANY MORE TO DO WITH THEM AGAIN. HOW 1 COMPANY CAN RIP SO MANY PEOPLE OFF AND STILL BE IN THE SHIPPING INDUSTRY IS BEOND ME. I HAVE A PACKAGE WAITING TO BE CLEARED AT CUSTOMS. IT WAS TO COME TO MY ADDRESS BUT HAS GONE TO THIER WAREHOUSE WHICH IS NOT EVEN CLOSE TO WHERE I LIVE. THE ADDRESS TO BE SHIPPED TO WAS EVEN ON THE PACKAGE. I WAS TOLD IT CAN NOT COME TO ADDRESS GIVEN IT ONLY CAN GO TO THERE WAREHOUSE. WE HAVE A UPS OFFICE WHERE I LIVE AND WAS TOLD BY CUSTOMS UPS COULD SHIP IT TO THAT OFFICE UNDER BOND. THIS MEANS THAT IT WOULD STILL BE CONSIDERED AT CUSTOMS UNTIL IT IS CLAIMED BY ME AT MY TOWN AT THE UPS OFFICE.
    NEVER NEVER NEVER NEVER NEVER EVER USE UPS IT IS A REAL PAIN AND A WAIST OF PEOPLES TIME AND MONEY. UPS REALLY REALLY REALLY REALLY STINKS. ONE PERSON TELLS ME TO CLEAR IT ASAP AND WHEN YOU CALL BACK OR EMAIL ANOTHER PERSON WILL TELL ME IT IS NOT EVEN THEIR COMPANY SO THEY CAN'T TRACK IT.YET THE TRACKING NUMBER WHEN I DO IT MY WAY SAYS IT IS SITTING IN THEIR WAREHOUSE.THIS IS ON THE WEST COAST OF BC CANADA. GO FIGURE!!!!!!!!!!!!!

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  41. While on vacation, my husband realized he left his wallet, including credit cards home... Our oldest son, NEXT DAY AIR, the wallet at the cost $48.56 to be delivered Friday by 10 am. By 10:30 am, we were on the phone with UPS, for them to say that the wallet was delivered to Daytona Beach, Fl instead of Jacksonville, FL and the package would not be delivered until Monday to the hotel, take in mind, we return home on Sunday.... After numerous calls to CSR and the corporate office in Atlanta, everyone had an attitude and was unwilling to help him in this sitiuation. The Corporate OFFICE customer care center was worse than the previous people. We were told that if we wanted the wallet we would have to drive another 89 miles to get it.... We asked could it be sent to the UPS hub in Jacksonville, FL, and was told NO. So here are STUCK 400 miles away from home ..... THANKS UPS for making this a wonderful vacation.

    ReplyDelete
  42. The UPS driver did not know how to operate the buildings intercom, so for two days he left customer not available notices...I'm disabled and homebound and was home both times. I, in vain tried customer service, left messages on Quantum View, with intsructions on how to operate intercom also taped to lobby intercom the instuctions, third day with all that I did to prevent a return, found a notice stating Not Available ...etc ...etc and still they returned the package to the sender...Aholes just dont care!!! These guys make USPS look efficient and caring...LOL

    PS had several witnesses that intercom was working fine, including the resident manager

    ReplyDelete
  43. I am a concerned citizen. I live in New Braunfels, Tx. Live in a residential neighborhood. We have the UPS Drivers drive thru here like it's an RaceTrack. Kids are playing or riding their bikes. What would happen if a child would run thru between two cars or anything. The UPS Driver could not stop ahead of time. All I can say CRASH. Somebody will get hurt.

    ReplyDelete
  44. ups is one of the worst company I have ever had to deal with. Everybody you call tells you a different lie..Broke my tv and been over two months and they still haven't paid even though they admit it was there fault... U P S u people suck...Look at all the dissatisfy customers on here...need new management....come on fed ex ,step up , and take them over...wont ship ups again,if cant get from a nother shipper,just wont buy..ups the black hole of ga..,,just sucks

    ReplyDelete
  45. That's kind of odd that you post jobs and they stay on a career site forever. If your looking for help, there are people out here that want to work so why isn't there anyone to talk to at the corporate office. If there is a HR dept then we would like to know about employment opportunities, not just post a position and leave it open forever,thanks. I rate the services very low in that dept.

    ReplyDelete
  46. NEVER File a claim, the nazis at UPS will rate your address THREAT LEVEL 4 and that means nothing will be left you have 15 seconds to answer the door and sign for it or they take it back, they just did this to my dialysis medication and I was out of it over a weekend, and they dont care. All that for a $10 piair of sunglasses that disappeared. They are more concerned with one claim in 27 years than all the money they made off me in 27 years. SCREW UPS, notify everyone that ships to you, if they use UPS you will not do business with them.

    ReplyDelete
  47. Current Chairman &CEO D.Scott Davis
    CONFIRMED EMAIL [email protected]

    ReplyDelete
  48. My drivers are great. except for the jerk who threatened me. dont think he got in any trouble. on a scale of 1-10 UPS gets a big zero.

    ReplyDelete
    Replies
    1. My problem isn't the company and drivers, it's the trash that they have preloading. They will hire any skank who seduces married men, convinces them to leave their wife and 3 sons, and abandon them with nothing. UPS needs to be more up on who they hire, and what is going on during the time they are working. This trash has ruined not only my family but also her ex's

      Delete
    2. Sweetie - you are soooo much better off letting the loosers get together!! Just hope they don't procreate!

      Delete
  49. My son paid for overnight shipping. The date 1/8/2014. ups sent me an email stating that the pkg would be delivered by the end of the day on Thursday 1/9/2014. called at 4pm 1/9 where's the pkg? was told sent ground and will not be delivered until Friday because the shipper sent it ground. THE EMAIL UPS SENT SHOWED THAT THE SHIPPER SENT IT ON WEDNESDAY AT 406 PM AND IT ARRIVED AT THEIR FACILITY AT DFW AIRPORT AND WAS SCANNED IN AT 840PM. CALLED FRIDAY AM 1/10/2014. WHERE IS THEPKG? DONT KNOW I WILL HAVE SOMEONE FROM THE FACILITY CALL YOU. NO I WANT A SUPERVISOR ...CUSTOMER SERVICE REP JOSE CALLED ME AN IDIOT. AND HUNG UP ON ME. CALLED BACK ASKING FOR A SUPERVISOR. WAITED 15 MINUTES. SUPERVISOR DONT KNOW WHYOR WHERE THE PKG IS. NOT 10 MINUTES LATER I GET AN EMAIL FROM UPS. PKG IS IN JACKSON MISSISSIPPI AND WILL BE DELIVERED ON MONDAY 1/13/2014. CALL ASK FOR A SUPERVISOR WHY IN JACKSON? DONT KNOW THERE ARE NO EXCEPTIONS INDICATED IN THE RECORD. SAME THING OVER AND OVER AGAIN. 2 COMPLAINTS TO THE BETTER BUSINESS BUREAU. PLASTERED ALL OVER FACEBOOK. SENT OUT EMAILS TO MY COMPANY TO ADVISE THEM TO STOP USING UPS. SENT EMAILS TO THE LOCAL TV STATION INVESTIGATIVE REPORTERS. WE ORDERED FOR DELIVERY BECAUSEWE DO NOT HAVE A VEHICLE YET TO DRIVE TO THE STORE TO PICK UP THIS ITEM. I WORK FOR A GLOBAL COMPANY AND THEY NEED TO BE SURE TO USE ONLY FEDEX AND USPS FROM NOW ON..


    UPS IS THE WORST. AND CUSTOMER SERVICE...ANY MORON CAN WORK THERE AND I AM NOT A NAME CALLER BUT MORON ISNT EVEN STRONG ENOUGH. ROBOTS WOULD PROVIDE BETTER CUSTOMER SERVICE.

    UPS SUCKS UPS SUCKS UPS SUCKS BUT AS LONG AS THEIR CEO GET HIS BONUS WHAT DOES HE CARE? UPS IS PART OF THE DUMBING DOWN OF AMERICA

    ReplyDelete
  50. All this complain and nothing is done about it , if companies want satifies Customers and better relation they need to stop using UPS i and many know what is going on for years the abuse of their workers and customers. They r racist, lyers, and noone care, there is abuse right here don't look far.

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  51. Companies stop usig UPS

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  52. I have had NOTHING BUT BAD EXPERICENCE with UPS not only have they damaged my items but they have also lost them and to top it off they refuse to honor any claims!!!! this is uncalled for!! I am a small business and thanks to UPS they have cost me thousands of dollars!!!! I totally give UPS a #1 award for screwing over their customers!!! great job guys!!! nice to see u appreciate the people who keep u in business!

    ReplyDelete
  53. ^^^ I pay over a thousands of dollars a week in shipping for UPS to damage my items!! thanks but NO THANKS..... ILL SWITCH TO FEDEX!!!

    ReplyDelete
    Replies
    1. Ups garnishing dept. Are a bunch of crooks

      Delete
  54. I had a package was overnight to me on a Friday and I was suppose to get it Saturday at 12 noon. I never got it and I call UPS and they said I would get it Monday but I paid for next day delivery. Now I was told I would get it Monday. It's Monday and now UPS said that my address was wrong on the package and that was a lie. They said they would deliver Tuesday. I went to UPS center in Waldof Maryland and spoke with a manager she called the driver so I could find him to get my package. I will never us UPS ever!

    ReplyDelete
  55. My friend's husband was t-boned, almost died, had 12 surgeries and more to come. Yesterday, instead of his work comp check, he got a letter from the work comp insurance carrier notifying him they stopped his only source of income AND that he had a 13% permanent disability! He is in rehab, can barely walk even with canes and it looks like UPS is trying to make him go away by dumping all their responsibility on the insurance carrier who in turn has dumped it on this young man. What kind of cowardly thing to do! UPS should be ashamed of themselves and I and friends are discussing whatever steps will bring this all to nationwide attention. I am thinking this fiasco needs to go viral! UPS TAKE CARE OF YOUR EMPLOYEES

    ReplyDelete
    Replies
    1. UPS doesn't take care of employees they harass them especially when they are sick or injured !
      Try not to pay any money or benefits promised. I tried to complain to bout them harassing me and what I said with in a hour was right back to my managers in Louisville. The manage went and told the HR person something I told the person in Atlanta. Told him he should ask me about it. That was away to make me feel threatened and make sure I knew they know everything I say.

      Delete
  56. I am a firefighter an they are hold my fire gear because they don't care if I gave them my need address

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  57. UPS employees in Hartford, CT are a joke. Packages are not delivered even after the online status
    says "on truck for delivery". They won't answer questions , they're just a joke.

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  58. UPS customer service (supervisors and managers included) are not helpful! I was on the phone for an hour (mostly on hold) and I was given the run-around. The call was a waste of my time. Issue was not resolved. Terrible customer service!!!!!!!

    ReplyDelete
  59. There is a delivery issue here in Wichita Falls Tx. There have been three incidences where the driver either stated that I wasn't home and then delivered my package to the apartment's renting office, stated that he left the package at my door, when he didn't, and claimed that I was not at home. The driver didn't leave any UPS note at my door. All three times, I was home for delivery, but the UPS driver did not deliver my package. When I complained, I was asked to come to UPS which is 10miles away to pick up my package.

    ReplyDelete
  60. On June 30,2015, I was scheduled to have a package to be delivered to my home by UPS carrier service. I receive an email from UPS noticing me that my package was delivered to my home. It was not delivered to my home it was delivered to my complex management office. I call the customer service number 1-800-742-5877, to see why it was not delivered at my home. I was told that they deliver reported that, no one was home at my address. I told the representative that there was not a notice on my door stating that it was an attempt to deliver my package. I was ensured by the customer service representative that this would not happen again.
    On July 7, 2015 I had the same package reships to me overnight and it was planned to deliver July 8, 2015. The driver once again delivered it to the management office. I again call the Customer Service number and file another complaint. The customer service representative informs me that in his notes it said no one was home. He had the UPS Customer Center that is located at 6001 E 8th Ave, Hialeah FL 33013 to give me a call to better explain why I am not receiving my packages.
    An agent by the name of Jason call me from 786-413-3366 to inform me that their center will not deliver packages at private units they will only deliver packages to the management office and the reason why is because a driver was robbed in that area. I express to him that is not what I signed up for & never was inform that was their new policy. I was told by Jason; I can make a compliant with the corporate office but that policy will not change because his driver was robbed. I told Jason to have my package to be taken back to the Customer Service Center at 6001 E 8th Ave, Hialeah FL 33013, where I can pick it up in person.
    Am sorry that one of your drivers was robbed in my quote on quote area. This is not an issue that should be place on your other customers. We pay for a total service, which mean having the package that we ordered to be delivered to our home. There have been multiple areas that a UPS driver was reported to be rob in, but UPS is still delivered package to that area. I do not know why my area is being single out. A change must happen to ensure to your paying customers that we are valued. Here is the number to Miami Dade County Police Department 305-476-5423 (305-4POLICE). Maybe there is some way that MDPD can ensure your driver safety.
    After expressing my horrible experience with UPS on social media, I was sent a link to the following website, to ensure me that I am not alone in this fight. I have uploaded some grievances of others below. http://www.ehow.com/how_6121547_file-complaint-united-parcel-service.html

    Title as: How to File a Complaint With the United Parcel Service by; Kathryn Hatter
    eHow Contributor
    Justin • 8 days ago
    UPS driver never knocks the door/ring the doorbell; all they say is just one thing "receiver was not available at the time of delivery"
    Angela Thisisonlyatest Marie • 23 days ago
    I am having the same issues as other consumers on here, the driver states that he attempted to deliver my next day paid shipped merchandise, it's four beautiful whole days later with no package and all the blame placed on me not being home. Mind you I was here ALL DAY WAITING!!! I ordered the items for my daughters prom which was five days later, so I ordered it express. she's hysterically crying and frustrated that her dress didn't come yet I'm out of a 27.00 shipping fee for what reason??? a lazy, lying and non considerate ups worker. unhappy consumer.

    ReplyDelete
  61. my friend is a mechanic there in illinois says the new CEO is a weak and clueless..tells me the automotive department lies cheats makes deals with outside vendors hide numbers so they can look good .

    ReplyDelete
  62. I have the same issue as the rest of you all. I've had so many packages stolen because the driver couldn't take an extra two steps to open the door to the hallway and put the packages in the hallway, they are so bad here in South Boston, I wonder why they have a facility here. Nothing from the "customer service" dept., and I use that term loosely. I had a package sitting at one of there "Access Points" for almost four weeks, because the driver was to lazy or dumb to know what REFUSED meant. UPS truly is a [email protected]#t company, beginning to think FedEx is better. Oh, I also have two signs on the front door not to leave the packages ON THE PORCH!!! And they just ignore that.

    ReplyDelete
  63. stayed home all afternoon driverstopped in front of our house my wife opened frontdoor and driver drove away latter on tracking listed us as not home , never left his truck or left a note just lied called customer service said they would deliver next day between 4:30 & 6:30 area office calls and said can't promise a time no satisfaction all

    ReplyDelete
  64. I been treated unfairly by ups for every story it,s has two side.if a problem keep happen u have to do some thing about it if a customer is not satisfy with your service u have t do something about it,I was target by a paticular develiry girl and every time I make a complain I get no Satisfaction for d supervisors they always making funny excuses f her . I pay For my packages t be delivered home to my house. And I have t go and collect it at a check point I have children t pick up from school also t watch at home. I need t speak with a manager at ups a manager someone in attority.

    What does your last name say about you?

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  65. I am begin to think ups is just plain bios and unconcern with is most valuable assets it,s customers why can I get my packages at my home if anything goes wrong with me going or coming from ups pick up point it will not be taken lightly.

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  66. UPS Is the most horrible company I have ever seen. They all lie, the drivers are rude, liars, and they throw our packages in the ditch down the road. He says he has delivered packages and didn't. We seen one take up long ways 2 handicapped spaces at the heart center and turned him in and they just made excuses for him. Now I have a package that was shipped wrong and they are supposed to come get it and keep saying they came by when they have not (we have a driveway monitor) and if I have to ship it back myself and pay out something that was wrong in the first place I will use Fed-Ex because they know what they are doing!!! They way they treat us they are saying we don't matter as customers, well they are losing my business and we ship A LOT.

    ReplyDelete
  67. Contrary to the ranting above, I've had nothing but good experiences with UPS.....until yesterday. On 12-03-15, I packaged an item to be returned to Amazon and they indicated it would be picked up at my residence on 12-04. I worked from home all day, waiting for the driver. However, no one showed on the 4th. and no one showed on the 5th. Looking at my tracking number on the UPS site, the driver stated, "The package was not ready at the time of the first pickup attempt. A second attempt will be made." Now, I know that UPS drivers can be overloaded and unable to deliver everything placed on their trucks. UPS can be very heavy handed with their drivers and they are under a lot of pressure. However, I can't accept a lie especially when I wait home all day to be lied to.

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  68. they have stolen, ripped taken my Item and I want these guys to be charge for theft. How are going to solve this problem.

    ReplyDelete
  69. Driver JAMES blocked my driveway with his truck to take a personal call. I complained to UPS. He then deliberately routed my next package to the package center (1 town over) alleging I requested it (per website). When I finally got my package, UPS marked it as delivered to my HOME (per website). When I complained again, I realized that I was speaking to a woman at that very package center (Arlington, WA)! She was NOT interested in my complaint and even hung up on me mid-complaint. She said my choices were limited to have JAMES deliver or hold packages at the center. I reminded her that: (i)deliver ALL packages for me to my home and (ii)the 3rd option was for me to use other shipping companies in the future. She alleges that JAMES has a sick child. I reminded her that displaying a surly attitude toward me would not make his child well. If he persists in his surly mood he should be removed from duties that involve the general public.

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  70. We received a card stating that our package was "undeliverable" to our P.O. Box address and that we could pick up the package from M-F 4-6:30 p.m. AND Sat. 9a.m.-12p.m. We drove over an hour to the UPS location AND THE SIGN ON THE DOOR STATED THAT THEY ARE CLOSED ON SAT. We called that location on Mon. AND the 800 number on the card to tell them that they need to change the hours on the cards to say that they are closed on Sat. The agent at our local UPS location said that they had notified corporate several times - all to no avail.

    ReplyDelete
  71. Then please stop sending me emails

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  72. Why is it I've had a lost package since January 20, 2016 and the tracking says investigation in process February 2, 2016 but the representative says it's been delivered on February 2, 2016 but SAYS SHE CAN NOT give me any particulars? Where, when, what time who signed ABSOLUTELY RIDICULOUS. How do I go back to the company with nothing.

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  73. UPS did not pick up my items,because (3) Agents got my address wrong even after I spelled it for them (3) times.Everybody wants to call you back,OK !!! W H E N ??????
    L

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  74. UPS did not pick up my items,because (3) Agents got my address wrong even after I spelled it for them (3) times.Everybody wants to call you back,OK !!! W H E N ??????

    ReplyDelete
  75. This is a copy of email sent to Corporate Heads

    I have a Bloody Problem with UPS!
    Sirs,

    I have been on the phone for 2 hours trying to get a mis- delivered package delivered to me morning instead of 7:00 PM tonight.
     I do not know what has happen to this company  that use to have lots of SOUTHERN PRIDE in the quality of their work and  the treatment of their customers.

    It has become very apparent that following the plan is much more important than customer satisfaction to UPS

    I have had issues with deliveries, packages are not delivered on the day stated, delivered to the wrong address ( different street) wrong street number, just thrown onto my porch, half way open ( something the UPS Store boxed up) local delivery ops saying they can not make a trip just to take care of a customer complaint 

    I will be advising people not to us UPS for anything. FEDX is doing a much better job at delivering and customer service.


    If I can avoid using UPS in the future I will do so.

    Robert W Rozell II

    ReplyDelete
  76. UPS lost my package. It was last scanned in Chula Vista and never made it to the Receiver in El Cajon. Because of the importance of the contents, I travelled 1,200 miles to meet with the person that I shipped the envelope to. We both went to the UPS Customer Center at 2300 Boswell Ct., Chula Vista, CA. After waiting 15 minutes in line, I asked to speak with a manager. The manager happened to be on his way out to lunch. I explained to him that the investigation was open and I was contacted by UPS that the investigation would need to be extended another 4 days. He said that because it was an envelope it may have gotten stuck in the belts. I demanded that the belts be checked since I was there, however, he informed me that the person who could do that was gone for the day and would be back on Monday. So basically, I made the trip in vain because I couldn't stay til then. However, since the receiver is local, he took down her contact information. Come Wednesday, I get a claim form for loss. Fortunately, my employer also uses FEDEX, which I will always use from now on.

    ReplyDelete
  77. While I was waiting in line to speak with a manager, I heard a customer say that her package was lost and was missing for days. I truly believe that my UPS NEXT DAY AIR envelope was STOLEN at the UPS Customer Center at 2300 Boswell Ct., Chula Vista, CA. Criminal activity is occurring at this facility.

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  78. Unfortunately ups is the best place for harrassme t of there employees. I have witness the privacy of an employee completely invaded and paraded throughout the company. I have witness employee Intimidation abd defamation conducted through the leadership abd participation of the part time manager.. The openly disrespect, insult, bully this employee but yet he continues to work hard.. He has even filed a grievance about the harassment butsi CE then the matter continues to progressively get worse. The same employees take public transportation with this person and the bullying and insult and defamation continues. Its made it I possible for this person to simp!ly travel to work in peace nor work in peace. Not 1/person will bother to speak up or out about this. So I have to just Pugh this out there.. This person is an awesume worker but yet they treat him lime scum and dare him to speak out.. I feel soooo bad for this person and noone will back him up on this!!!!!!!!!! A DAMN SHAME TO UPS THAT THIS IS NOW CONSIDERED THE NEW NORM !!!!!

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  79. Unfortunately ups is the best place for harrassme t of there employees. I have witness the privacy of an employee completely invaded and paraded throughout the company. I have witness employee Intimidation abd defamation conducted through the leadership abd participation of the part time manager.. The openly disrespect, insult, bully this employee but yet he continues to work hard.. He has even filed a grievance about the harassment butsi CE then the matter continues to progressively get worse. The same employees take public transportation with this person and the bullying and insult and defamation continues. Its made it I possible for this person to simp!ly travel to work in peace nor work in peace. Not 1/person will bother to speak up or out about this. So I have to just Pugh this out there.. This person is an awesume worker but yet they treat him lime scum and dare him to speak out.. I feel soooo bad for this person and noone will back him up on this!!!!!!!!!! A DAMN SHAME TO UPS THAT THIS IS NOW CONSIDERED THE NEW NORM !!!!!

    ReplyDelete
  80. Unfortunately ups is the best place for harrassme t of there employees. I have witness the privacy of an employee completely invaded and paraded throughout the company. I have witness employee Intimidation abd defamation conducted through the leadership abd participation of the part time manager.. The openly disrespect, insult, bully this employee but yet he continues to work hard.. He has even filed a grievance about the harassment butsi CE then the matter continues to progressively get worse. The same employees take public transportation with this person and the bullying and insult and defamation continues. Its made it I possible for this person to simp!ly travel to work in peace nor work in peace. Not 1/person will bother to speak up or out about this. So I have to just Pugh this out there.. This person is an awesume worker but yet they treat him lime scum and dare him to speak out.. I feel soooo bad for this person and noone will back him up on this!!!!!!!!!! A DAMN SHAME TO UPS THAT THIS IS NOW CONSIDERED THE NEW NORM !!!!!

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  81. UPS,is full of BS.

    They are a rip off. I witnessed the driver opening a package, took out what he wanted and resealed the packaged. When i went to the hub to report it the manager played it off and got violent. SMH. so i reported to the police. every since the driver delivers my packages late to retaliate.

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  82. Even if you take the time to contact them they will lie to you and hang up on you. I was told by a supposed manager that his name was the same name as their corp address. They will say anything in order to get you off of the phone. He admitted to me that the website is not correct or trustworthy. I even asked him if the millions on dollars that UPS spent on their tracking system worked and he told me no. Don't trust them or believe anything that they say. He told me his employee number was npt1eexl. if anyone can use that info to let them know that he is a lier and a user please feel free.

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  83. I ordered some merchandise online and the UPS driver delivered it to someone's side door because it sure wasn't my house, as I have no side door. I tried to file a claim and the personnel online closed the case without an investigation. I am about to file a report to the corporate office to see if they can straighten it out because I am about to be really disrespectful if I email them again.

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  84. I just had a customer service supervisor hang up on me. His name is Will. He spoke broken English and really had no answers for me. When I asked for his boss he refused. He said there was no one I could speak to. The package was shipped with three others. Two of them arrived today but the third package is being shipped from Portland to Spokane to Hermiston Oregon and back to Portland in one day and now it is saying the reason it is not being delivered to local UPS delivery is due to the weather conditions. Folks it is a balmy 46 degrees in Portland yesterday and today and no bad weather is the cause. I have really no idea where the package is right now and I doubt if Will does. He can't explain what happened yesterday or today. I buy online a lot and UPS has gotten really bad lately. It is like they don't have enough semis to move the product and they leave trailers here and there and make up excuses like it is weather. I hope someone who manages Portland. The corporate HQ clearly doesn't want to hear or resolve the issues and has no help there. Really disgusted with UPS this season and will start using other shipping sources when possible or buy locally. The USPS could have done a better job. This is the third screw up in about two months with UPS just for my orders alone. November I had a package in Portland and then they ship it to Nevada! Last week there was another package sitting in a trailer in Hermiston and they also gave weather as the reason it was just sitting in a trailer there with no truck to move it. The executives at UPS haven't earned their salaries lately as far as I am concerned. They are over promising and then treating customers like crap now.

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  85. In October 2016 UPS picked up defective product I was returning, I am deployed to Afghanistan so my Mom met the UPS driver at my home, he didn't give her a copy of the shipping document and they lost it, this is $700 worth of product that was to be returned to the company I bought it from. I have been on the phone at least a dozen times, not easy when you are deployed. The incompetence and lack of customer service is not acceptable, but they hold all the cards. I have repeated my self each time to each individual I have talked to, sent them the paperwork and nothing. So my Mom calls 2 nights ago and is on the phone with them for 1.5 hours and they want my card statement showing I paid to have the product picked up, they gave my Mom a Fax number and I don't have a fax here and my Mom is 82 and doesn't use computers. So I call last night and basically they tell me I have to mail it in then. So this morning I get an email from UPS saying they closed the claim because they can't get ahold of me. So from Oct 26th 2016 to February 9th 2017 and now they've closed the claim. I have had it with UPS and I will tell you this, anything I order if it's UPS that delivers I'll do without or find someone else that delivers but I won't use them if I can at all help it. Poor Customer Relations and Service and they don't care they have a monopoly on the market and people don't have time to recoup their losses from them, it's $700;00 lost. We have fallen far in this country, no respect for others.

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  86. UPS SUCKS. THEY HAVE MISSED THREE DAYS IN A ROW TO PICK UP a package to send out for repairs. But when they do show up they are suppose to have paperwork and label for the box and have not paperwork with them and then lie and tell you they will be back tomorrow and never show up. Then the next day the driver goes home and does not make any attempt to pick up the package.

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  87. Can someone tell me why it is so hard for the UPS driver to ring the doorbell to let you know there is a package on your front porch. My husband has insulin delivered periodically and if I didn't open my front door to retrieve my newspaper I would not know there was a package on my front porch. We come in through the garage and very rarely use the front door. I have called numerous time to voice my complaint but to date no one is listening. The next time I order something that has to be delivered, I will tell them to ship it via the post office or don't ship it at all.

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  88. Now, a former UPS customer. Today they left my package, 1/4 mile from my house, on the side of the road and damaged. @ attempts at customer service left me angry and knowing I will never use UPS ever again. The girl(ashley) got rude and very defensive when I explained what happened. She made excuses for the driver even to the point of lying. I asked for a supervisor to come see in person. She said the supervisor pulled up gps and said my road is too narrow. I asked, if it is too narrow, why have they been delivering for 10 years here? the response was : every driver decides if conditions are ok for him to deliver. If not he can leave the package in a safe place. The driver actually came to my house, turned around and left, then dropped the package on the road a 1/4 mile from my house. NEVER UPS AGAIN....EVER

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  89. I have sent a package to someone who I love dearly and the package was not delivered on time on Wednesday 8/2/17 I called several times and they said that it will be delivered and said that it will be delivered at night and that the driver will be bringing it at night, my friend waited til 10 pm and it never showed up, the ups drivers in Atlanta GA are terrible with delivering the packages, it has happened to me before in the past, so today the package has still not been delivered, after calling them last night that they said they will put it on priority for it to be mailed this am and it was not sent this am. My friend waited on the porch all day from 8 30 am to 10 pm and it was not delivered then today still at 1 45 pm today, he is still waiting on the package and it was not delivered yet timely. Atlanta ups drivers are horrible with delivering them on time. Ala ups drivers are much better than GA. I may have to test to see if FedEx is any better or not to see if I should change businesses cuz the package was always delivered last in the day when I expect it to be delivered first thing in the day. They need to improve greatly on this issue.

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  90. My delivery time is 130 to 530 and packages are invariable delivered after 7-8P, UPS can't seem to stop this practice locally. I wouldn't recommend this delivery service at all.

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  91. I have read the comments about the delivery ability, or lack thereof, of the drivers. My road is a private drive with only 8 homes. Someone gets nearly daily deliveries that come late in the afternoon. Perhaps the drivers are under tremendous pressure, however, that is no excuse to drive over 40 MPH in a 15MPH zone. Neither is it an excuse to almost run over people walking down the road, dogs, or horses. It is also not an excuse to ignore the several attempts by me and my neighbors to get them to slow down. Today, a driver blasted up the road and, when a dog ran into the road, grinned and reved the engine while aiming the truck at the dog. Disgusting.

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  92. UPS transport operations in Canada are often subcontracted out to SLH, which further subcontracts out to small fly by night operations.

    I once picked up a B train from the Vaughan depot and was expected to take it to Winnipeg, drop one trailer and then go on to Saskatoon to drop the other trailer. This was supposed to be done by a team operation. I was under forced dispatch and basically drove from Vaughan to Saskatoon with about 4 hours sleep.

    These companies force the driver to violate HOS regulations by making the driver complicit in their illegal activities. I drove by multiple scales with my log books clearly illegal just praying that I wouldn't get inspected.

    Illegal trucking operation in Canada is rampant.

    When I started to refuse to operate under forced dispatch for this company, I was dragged into their office and told my truck wasn't generating sufficient revenue.

    I told them I wasn't going to play around with my log books for them anymore and there was nothing more to discuss. The owner fancies himself to be a thug and he grabbed me by the arm and forced me out of the office. This company is advertising for new drivers almost every day.

    It is a crime that corporations like UPS are allowed to profit by violating NSC and HOS regulations through a cascade of subcontractors and legally isolating themselves from liability.

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  93. HORRIBLE CUSTOMER SERVICE!!!! No continuity of care for first call about the package not received. No one ever called back. Evidently it takes DAYS to add a suite # and continue with delivery. They will argue with you that a business address needs an apartment number!! for days!
    Anyone can sign for it on the receiving end, but if you REALLY NEED your package, only the person in the attention too can pick it up. I was told the company has to send another person with a letter. I'm the person who would write the letter but I can't come with ID to get it?!?!?!? Lawdamerzy!

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  94. Hi UPS, suppose you knock on each door to deliver your packages then know one will steal them of peoples driveway...Take some responsibility...

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  95. How is UPS still in business? I came on here to lodge my complaint and found myself in the company of other irate UPS victims from all over the country! I am appalled that so many others are suffering at the hands and incompetence of these monsters! I have been so upset with their substandard service that I literally suffer an anxiety attack when Amazon.com posts a delivery using them as the carrier. I have called Amazon and although they know how much damage these people inflict on our psyche and body because I cannot lift heavy packages and they refuse to deliver to my front door. Amazon said they are aware but cannot control which carriers they use. I just purchased an item from eBay and contacted the seller requesting that they use USPS. UPS call center is a nest of robotic and poorly trained reps who keep passing you off to the local office. The so-called one-hour window for callbacks is such a joke. I have been waiting for a week. The people in the local office are rude. They hang up on you. The drivers re-schedule deliveries to another day on a whim. No point in tracking online because you can wait all day and then see that they posted that you "were not available" to receive the package. Or, they will send one driver with paperwork while the package is on another truck and that driver does not deliver the package either. They will blatantly post that your address is incorrect, or whatever suits their desire to not do the job. WHAT CAN BE DONE? Why are they still in business? Why is there not a class action lawsuit for all the pain and suffering they cause?

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  96. UPS Differentiators:

    1. HORRIBLE Customer Service.
    2. UPS Distribution Centers manned by employees who are rude and ignorant to customers.
    3. Packages are routinely losted or more specifically stolen by UPS employees. If you shipped a cell phone by UPS, its gone for sure!
    4. The UPS dispute resolution process is not propery managed by UPS....takes too long for my Shipper to receive a cash reimburement on a 'losted' (stolen) UPS package....this in turns affects my time line when I can receive a product replacement from the Shipper.
    5. This is a poorly managed company....everyone who works for UPS just does not care about their own job, their own job performance, even the company's own customers!

    You can GOOGLE 'UPS Steals Packages'....you would be shocked to find active criminal networks working within UPS to steal expensive computer /cell phones from UPS customers! Sickening! :(
    4.

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  97. Disgusting service. In apt buildings instead of bringing package to your door they now leave them in the lobby of the bldg. You may not go out for days and don't even know you have package. We have had several packages stolen from people that come into the bldg and don't live here. Yesterday saw the driver leaving 8 packages in the lobby. Asked him why he was doing this and he replied nastily that he is allowed to. Neither Fedex or the post office does this. I am paying $10 to have packages shipped to me and want them to be delivered to my door. If I call UPS to complain they tell me my local office will call me back but they never do. I order online often and now refuse to order anything if it is going to be delivered by UPS.

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  98. I have had the unfortunate opportunity to have to deal with the wonderful UPS customer service dept over the last two days and I would not wish this on my worst enemy. I received a notice that a package was delivered and left at my front door. I called home and my mother who sits in the kitchen most of her day looking out her HUGE front window as she watches an occasional show informed me that there had been no delivery. I immediately called at 12:45 and informed them that the package they had listed as delivered at 11:26 am was not. I spoke to a supervisor Todd who told me he was going to follow up with the hub station so they could reach out to the driver and have him retrace where he may have left the package in error and he would call me back in an hour. Three hours later I called again and no one had any info...spoke with another supervisor who again told me he was going to follow up with the hub and again someone would definitely call me back! Three hours later again I call back and still no one has any info. I try and ask how could that be possible, a driver is called by his manager and doesn't return a call. A driver comes back to his hub and still no one gets an answer!!!!!! None of this made any sense to me. So now a package that I expected for a gift for a co worker's birthday is not here and no one can give me any replies as to why. My last call is made around 8PM and yet another hopeless manager gets me at my worst and instead of trying to make the situation better he choose to hang up on me when I questioned why he would be calling a hub center he knew closes at 7 and it is now 8 and he's calling them. I have never dealt with more incompetent, uninformed, not knowledgeable staff as those who work at UPS. I have been put on hold for more time than I can even imagine every time I had to deal with yet another call to your customer service line. I have vowed to do all I can to let everyone I know and don't know by every social media means possible to let the world know what a HORRIBLE company UPS is. They will not even let their employees give out a phone number for their corporate offices. I guess they must have gotten so tired of ALL the calls from upset customers so now they just let their customer service people deal with the wrath of ALL their unsatisfied customers. Way to go Corporate!!!!And here I sit and still no answers or resolve as to where my package and the best is I was informed this morning that I may not have a resolve for at least 8-10 days and I may never get a call back from anyone with and explanation!!!!!!! This is an absolutely DISGRACEFUL manner to treat a customer.

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    Replies
    1. 1.) I hear your frustration.
      2.) You're dealing with union workers, who don't care. This is the problem with union workers.
      3.) Supervisors have their hands tied by the union bargaining agreement. They do what they can.
      4.) All that being said, the success rate of package delivery is about 99.7%, on a daily basis, of about 15 million packages, per day, worldwide. They will never be 100%.

      Delete
  99. Please tell the Knoxville TN center that the UPS Stores ARE OPEN today, Presidents Day - normal business hours all day. They are holding back deliveries stating the business is closed.

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  100. UPS lost $40,000 worth of merchandise we needed for a event and couldn't deliver until 2 days after the event.

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