Travelocity Corporate Office Headquarters HQ

141 comments
Travelocity USA Corporate Office Headquarters HQ

Official Address:
3150 Sabre Dr.
Southlake, TX 76092
Corporate Phone Number: 1-682-605-1000
Fax Number: n/a
Email Address: [email protected] or [email protected]


Travelocity is famous for their travel website; travelocity.com. Travelocity is one of the largest sites to book travel tickets for airlines, hotel reservations, rental cars and travel packages. Their main competition is Expedia.com.

Travelocity's toll-free customer service number is 1-888-872-8356. The company does encourage users to use their technical support system and help forums on their website.


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141 comments:

  1. I booked an expensive trip to Aspen with Travelocity. wanted to add ski lift tickets and ski rental, but this was a nightmare. Customer Service Reps were nice, but two of them didn't know what the ski lift tickets are. I am not kidding, it took me 10 minutes to explain what I wanted. And this was just a beggining. I went through the process 5 times.Each time all the things go from the square one. Name,Id trip, flight from to,names of the passangers, what donyou want, give me three minutes, ok, is this the price, no, please check this, ok. And at the end, i am unable to do it please call in one hour. All this 5 times, averrage call 45 minutes. I got an incident raport numbers, e-mailed twice- but it cannot be done by e mail, you have to call.... No resolution so far. It will cost me an extra 1500 for the ski tickets and ski rentals, but more then this it is a frustration. I am on the phone 65 minutes

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    1. I just left a review on Trip Advisor and Yelp that asks everyone not to use this sight in the future.
      Please see me reviews Dayla Sims or [email protected]

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    2. NEVER NEVER USE TRAVELOCITY. The customer service is in Manila, Phiipines, Central America. DONT USE IT. Something goes wrong is your problem.

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    3. I will never use TRAVELOCITY again! Their customer "service" is horrible. Long waits for answers, only to be cut off and disconnected. Each time a different person and having to start process all over again. And get disconnected AGAIN! Literally hours wasted and no satisfaction.

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    4. Booked with travelocity for hotel San Diego for one night for adults and children with Embassy Suites. Arrived to find out our confirmation number was not a hotel confirmation it was a travelocity confirmation number that had no validity. Any time you bood with Travelocity for anything call that provider and verify immediately. I failed to verify ahead of time and never got a room with Embassy Suites and had to find outr own room after 2 1/2 hours on the phone with Travelocity customer service (Phillipines) without getting a new reservation at another hotel I hung up and got my own room at the Marriott. They gave me a phoney confirmation number and I did not get a room and they chrged my credit card $190.26. I have call customer service 4 times today to get my money back and each time they put me on hold while they check and have yet to refund my money.

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    5. I want everyone who has had a problem to write to the CEO of Travelocity in Southlake, Texas. I have names of Michelle Peluso and Paul Tierney but I am going to send a letter to all board members. I think it is a disgrace of what happened on a trip to St. Croix of a few days ago. Firstly, the hotel was intolerable. Secondly, a hurricane was slated to arrive (it was later downgraded to a tropical storm) and we tried to leave and because Travelocity makes the arrangements on flights, Jet Blue and Seaborn Air would not accomodate us and told us to contact Travelocity. HERE'S THE ISSUE....THEIR CALL CENTER IS IN THE PHILLIPINES. First of all, there is a language barrier. Next, the customer service people (if you want to call them that) could give a rat's ass and tap dance and transfer you back and forth and then disconnect you. I kept asking for a supervisor and the same person would get on the phone. I then asked to be transferred to the US headquarters and they said I would get a call back in about an hour -GUESS WHAT? IT NEVER HAPPENED!!! Travelocity should be ashamed of themselves.

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    6. DO NOT BOOK A TRIP THROUGH TRAVELOCITY!
      Booking a vacation through Travelocity has been the WORST Experience of my life!!! I would NEVER recommend calling for help ever. I did, and the customer service rep said she saw what I was trying to book, we reviewed the dates multiple times during our 1 1/2 hour conversation and when I received the confirmation, she booked us for the WRONG departure date! When I called back, they hold no accountability and would not help me at all. I had to cancel everything through the airline and when I tried rebooking online, the price had gone up over $300!! And, there's an extra charge on my credit card from Travelocity, which they have yet to remove and it's been nearly 2 months. (Nov 22 - 27, 2015) They do not reply to my emails and I even sent a letter 6 weeks ago and still have not heard a word from them! After 2 days of my last booking, they called me to say they are showing 5 reservations and none of them were confirmed!! So, after another 45-60 minute phone call (on 11/27/15), they confirmed my reservation (still over $300 more) and said I would receive another confirmation via email - I have yet to see a confirmation. My Advice - go through another Source, DO NOT USE TRAVELOCITY because if they make an error, they will not fix it. How can this be??!!??!! I see charges, extra ones I might add, on my charge card, but still do not have an updated Confirmation from Travelocity and no accountability or reimbursement for the $400 extra this is costing us!! POOR CUSTOMER SERVICE!!

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    7. OMG just finished a trip to DC that was booked through Travelocity! WILL NEVER, EVER, USE THIS COMPANY AGAIN!!!!
      I have no idea how they are staying in business. You have to search long and hard to find a positive booking experience with this HORRID company. WORST customer service I have ever experienced! RUN DO NOT WALK AWAY FROM TRAVELOCITY!!!

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    8. I am having a similar horror story with Travelocity. I am trying to get a name change on a plane ticket. I cannot believe how long each call takes. It is so pathetic. I will never use again

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    9. Angela
      May 4 2018

      I had the worst ever traveling issue with Travelocity. I attempted to book a flight, hotel and car on 4/29/2018 for May 4-May 7. For whatever reason, I was not able to book it online, and your agent had to do so. Package was for the total amount $645.00. I was on the phone for 2.5 hrs with her, that should have been a red flag to go to a different travel web site, but I had been a customer with Travelocity over 10 years now, and after all successful traveling, I have told everyone that I love the convenience in being able to do it over the web never experiencing any problems.




      Representative also, was not able to book the package on line, therefore she had to do everything separate. Charged me for the $645.00 , stating that she would honor the price. I get to Atlantic City to pick up my vehicle only to find that I had to pay $288.63 for a car rental which was supposed to be included in the package!!!!! OMG! RUINED MY ENTIRE TRIP. I THEN CALLED, SPOKE WITH CLARKE(FEMALE), SHE WAS RUDE AND CONTINUED TO TELL ME THAT I WOULD NOT BE REFUNDED. I CALLED BACK AND SPOKE WITH SOMEONE ELSE, WHO TOLD ME THE SAME THING, AFTER BEING ON THE PHONE FOR 1.5 HRS.




      I am extremely disappointed in the level of service that I have received. I am in disbelief at the level of service that I received. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED.










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    10. May 7 2018

      I had the worst ever traveling issue with Travelocity. I attempted to book a flight, hotel and car on 4/29/2018 for May 4-May 7. For whatever reason, I was not able to book it online, and your agent had to do so. Package was for the total amount $645.00. I was on the phone for 2.5 hrs with her, that should have been a red flag to go to a different travel web site, but I had been a customer with Travelocity over 10 years now, and after all successful traveling, I have told everyone that I love the convenience in being able to do it over the web never experiencing any problems.




      Representative also, was not able to book the package on line, therefore she had to do everything separate. Charged me for the $645.00 , stating that she would honor the price. I get to Atlantic City to pick up my vehicle only to find that I had to pay $288.63 for a car rental which was supposed to be included in the package!!!!! OMG! RUINED MY ENTIRE TRIP. I THEN CALLED, SPOKE WITH CLARKE(FEMALE), SHE WAS RUDE AND CONTINUED TO TELL ME THAT I WOULD NOT BE REFUNDED. I CALLED BACK AND SPOKE WITH SOMEONE ELSE, WHO TOLD ME THE SAME THING, AFTER BEING ON THE PHONE FOR 1.5 HRS.




      I am extremely disappointed in the level of service that I have received. I am in disbelief at the level of service that I received. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED.

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  2. I have been trying to get a fax sent to my bank because everytime I tried to reserve hotels and "book it" a pop up stated room and rates no longer available now my bank has almost $600.00 on hold due to TRAVELOCITY sending a request for fund verification EVERY TIME on those funds are on hold and INDIA lies and says they are sending and never do. I am on hold right now and was told 1-2 minutes after giving my card information AGAIN and they are not coming back it has been over 15 minutes!!!!!!!!!!!!!!!!!!!!!!!!!

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  3. Good luck with their customer service in India. If you like being on hold for an hour listening to that droning music, knock yourself out. I tried to book a simple flight but the web site wouldn't work properly, so I used customer service in India. The rep booked the wrong date for my flight and expect me to pay over $800 CDN to fix their mistake! Unbelieveable. Stay away from Travelocity if you value your hard earned money.

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    1. Same thing just happend to me! they took about $900.00!!!! And they just keep giving me the run around! I cant get anybody to give me a real responce to what happened, worst company to ever use!

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    2. This is the worst customer service I have ever seen. The help department in India is of no help. I will never use Travelocity again. Calling the home office does no good either,

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  4. Travelocity/Sabre Customer service sucks. I made the mistake of using them again after issues in 2006, which took a month to resolve. Now, after almost a month, I left another message, this time with John Billings at corporate. I will not use or refer them until resolution and compensation for 30 days of zero customer service. If John does not call back, then I'll call his boss, Scott Quigley.

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  5. They need to get customer service that UNDERSTAND and Speak ENGLISH VERY FRUSTRATED. A shame! a company selling ten billions & NOT contributing to create jobs in America!

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    1. Yes, shame. Please bring jobs back to America - that is America, USA; not America, India.

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  6. I booked a Hotel for Vegas and added a couple of activities. Due to my work schedule I needed to merely change the dates. What a nightmare!!! The people in India say I can't change the dates on the activities and no refunds. I read the change policy and nowhere does it say I can't change the dates. I have called them three times each taking about 50min and when told they would call me back, they never did. I started this process a week ago and I'm now about two weeks away from the original booking. NEVER use Travelocity!!!!

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    1. They did the same thing to me. I called the Hilton directly and the Hilton said that only Travelocity has the authority to change the dates. I asked Hilton if they will be paid for my 4 night stay that I cannot use and they said, "no, Travelocity keeps the money." The company is a scam and does not deserve the 10% commission they receive for my hotel reservations. You can get the same rates at the hotel website, Expedia or hotels.com.

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    2. Travelocity and Expedia are the same company under another corporation called Sabre. Sabre is the only one that will do anything and you must fight with them. Travelocity and Expedia will lie to you telling you that the hotels, airlines, and etc. will not allow them to refund or change without penalties and such. They are LIEING !!
      These companies should be closed down!!

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  7. I hear what everyone is saying....we just had the same problem. We will never use Travelocity again, they need to get their act together and get the jobs back over here to America.

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  8. DO NOT, I REPEAT DO NOT USE TRAVELOCITY. I booked a simple reservation for a hotel night. I just happened to call the hotel to confirm my reservation only to find out they booked it for a day earlier than I requested. I thought, ok, I will cancel the reservation. HA, i was hold with travel India for 1 1/2 hours. Even though I booked this reservation 15 min. prior to the 1 1/2 hour hold time. Daniel (real name unknown) said that he would have to call the hotel to see if he could cancel the reservation. After 2 hrs, I finally recieved a cancelation notice. It remains to be seen if my card gets charged or not. Should it, I will file a formal complaint for fraudulent charges to a credit card with the Attorney General. I will contact the State attorney of Texas and file a complaint with the BBB. I encourage all to stay away from this company. Customer Service means nothing to them. They are simply FINANCIAL TERRORISTS....

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  9. I will never use Travelocity again after being a long time customer. Forced to cancel a trip thinking I could get some credit WRONG $180 for a change fee which means I end up spending more than double the ticket price...so done!

    Sally Miller

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    1. I had to cancel a trip also and they would not refund me my money for a pre-paid hotel room. I called five times with no such luck. The cancellation policy in my email states that if I cancel I "could be charged one day hotel and tax fee", but the agent told me I was wrong. Travelocity is a horrible, corrupt company.

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    2. I do agree with you, I am having the same trouble getting my money back because I made an out and book my sister twice they are seeing the same name coming from the same place and going the same place, but they are giving me a hard time in getting my refund. what do I do? help me please.

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  10. use hot wire or any other travel site you can. Travelocity is a rip off. I got five different quotes, hung up on once,transfered five times, because I could not understand the people.They outsource to different countries, I was told by a women named Poise Brown at corp. headquarters they decided to outsource about eight yrs. ago.Don't use them if we can't understand what is being said, what we write here dosen't bother them in the least. I told her I was going too turn them in to the bbb in Texas, was told to go ahead they would tell them they can't satisfie everyone. They are the second biggest travel co. in the world. I got five different quotes last nightand a cheaper one from her today. Last night it ranged from 766. change.She quoted me 566. or so under 6.00 hundred. Now isn't that funny. I paid 853.21 through hotwire, because I was told they we're having technical problems with there computers, they we'er running to slow, told to call back but prices went up.What a surprise,how you can legally be riped off and get away with it.

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  11. I'm dissatisfied with my experience from travelocity. Lets start from the top two days after me and my husband booked our trip to jamaica travelocity tried to double charge our account. So therefore for the day they were trying to work out what was going on we couldn't spend money cause it froze our cards. Then a month later travelocity contacted us regarding our flights and how they were not available to jamaica for the day we had already booked and spent our money on their site for the trip + flight. When my husband was trying to explain to the customer service people on the phone we already planned the trip they needed to work it out they unfortunately could not do that for us that we had to then find another flight and pay the difference out of pocket, and the difference for another flight is an outrageous sum compared to the price originally. We tried over and over to try and speak to someone who spoke fluent english, this is impossible with this company, their headquarters number no matter what button you press you have to have another number and when you press the pound key you are then started all over again. In this day and age with computers it's a shame when you dissatisfy your customer cause not like old times where you tell one friend they tell two of theirs... I'm posting bad reviews on every site I can so other people avoid this entirely.

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  12. On 2/18/12 I booked an all inclusive trip with air to Punta Cana. At the time of the booking I also made my seat selections. I received an e-mail confirmation from Travelocity confiming all reservation had been made. On 5/18/12, two days before my departure for Punta Cana, I checked my flights with American Airlines and found out I had no seat assignments. Called Travelocity customer service and they were of no help. Asked to speak to a supervisor and was put on hold for 48 minutes. Finally supervisor "Frank" came on the phone and he was even more useless. Had to call American Airlines and get my seat assignments and pay an additional $52.88. NEVER AGAIN TRAVELOCITY.

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  13. The same run around like all the other customers, no service what so ever , and the double charges are totally ridiculous with no care or sense of urgency. Lie,lies lies for 3 total days. This company should not be operating at all with con artist and scams.No one has time for this or the need for thier money to be played with.

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  14. I am writing this as we are stranded by Travelocity in Honolulu. While that probably doesn't sound like a horrible thing...we have been on the phone with Travelocity for 6 hours trying to get booked home to Vancouver. Travelocity cancelled my boyfriend's return flights, for what reason we don't know. They are blaming United Airlines but it is clearly their wrong doing. The agents at United were very helpful but said they couldn't re-book us because there was nothing in their system to begin with. We keep calling their call centre in India and talking to people who are totally out to lunch. They keep saying the same things, and when they can't answer our questions they put us on hold (for 40 minutes one time) or say they can't hear us and then hang up. Most calls have been from our Canadian cell phones and cost a small fortune. This is a total nightmare. I have used Travelocity many times in the past and didn't have any problems. I will NEVER again give them my money. As it stands right now, we had to pay $130 to get from Maui to Honolulu (on the flight we had already paid for) and then paid another $150 to stay in a super crappy hotel by the airport. I'm on hold yet again right now with a supposed supervisor in India. We will be lucky to get on the flight tomorrow night and arrive home a day late. Very young children and jobs waiting for us. So frustrating!!!

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  15. Travelocity is the worst travel company on the planet and I will never use them again. I booked a condo on the beach in February and here it is less than a week away and I call and they have never heard of me. My vacation is ruined. Worst part about it is that Travelocity isnt tryng to make it right. They are offering me a a single room travelodge instead. Really? How am I gonna fit 6 people in that? Its either that or a refund and there is no telling how long it will take to get my money back. In total Ive spent roughly 9 hours on hold over the course of three days and spoken to 3 different supposed managers. Please everyone tell ur friends and there friends never to use this company, we needc to run them out of buisness.

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  16. Frustrating 2 1/2 hour (yes I said 2 1/2 hour) phone call with a service rep. He was VERY difficult to understand and he wasn't able to understand us either. After two hours of complete insanity we still didn't know what he had booked. Another agent came on the line and took over because the original agent couldn't figure out how to book 3 airline tickets cross country. At that point we decided to cancel and try booking it ourselves on line. We asked the 2nd agent 3 times to verify we hadn't been booked or charged for the flights. He assured us all three times nothing was in the computer and he would cancel any flights we had tried to make.
    Two days later we went on the Travelocity website, booked it ourselves because we were assured no reservations had been made. We saved $1,500.00 on the same flights by booking it ourselves and it only took 30 minutes. UNFORTUNATELY, Travelocity did book and charge us for the original unauthorized tickets. When we called customer service (and I use that term loosely) to point out what seemed like an obvious error on their part we were originally informed the tickets were nonrefundable even though the two sets of reservations showed the same three prople double booked on the same flights on the same days. This was a $4,000.00 error! Travelocity finally admitted it was their mistake because of the taped phone call. But even after that admission it still took 2 weeks, 15 different agents/supervisors before they finally offered more than a credit toward additional travel, UNBELIEVABLE.
    We learned the hard way but we will NEVER use Travelocity again.

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  17. I've never made a public complaint about a company because I feel that it's in bad taste but my experience with Travelocity was beyond terrible and deserves just that. I will not only NEVER use this pitiful, sham again, but as a public media figure, I'll be steering would-be victims away from loosing enormous amounts of their money and time, getting email spammed, etc.

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  18. I am surprised that Travelocity does not seem to care about all of the negative posts having been posted. I am also a VERY unhappy customer, I will NEVER use Travelocity again. They charged me for 2 rooms in a hotel that did NOT have them, then the hotel charged me for the one room we were able to get. I have been waiting for over a month for my refund, which I just found out was not even processed by the customer service rep. If I performed this poorly at work, I would have been fired. Travelocity, you need to work on your customer service, or just shut down!

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  19. Please....I repeat...PLEASE DO NOT USE TRAVELOCITY. I have been trying to communicate with someone that speaks English. That I can understand..and I have had NO LUCK. They keep telling me to call this number or call that number and all of a sudden their system seems to be down. Wth? THIS IS THE 5TH TIME I HAVE TRIED CALLING (today)AND HAVE BEEN ON HOLD FOR 15 MINUTE at one of the phone calls. THIS IS SOO FRUSTRATING THAT A COMPANY CANNOT DO THEIR JOB. I wonder if they even care about loosing customers? Sad loss for them.. THEY RUINED MY HONEYMOON AND I AM NOT EVER...EVER...EVER GOING TO USE TRAVELOCITY. Id rather use another company even if costs me a little bit more..as long as they get the job done...and getting accomplished professionally. TRAVELOCITY...I SUGGEST SHUT DOWN OR MAKE BETTER IMPROVEMENTS...TRY HIRING W/IN THE U.S...I have nothing against other nationalities..but this is ridiculous. Very UNPROFESSIONAL!!!
    Upset BRIDE!!

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    1. I agree, awful customer service! The agents in India have no idea / authority. Travelocity does not stand up to its customer service policies. I will never use this company's service again. Expedia is much more reliable.

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    2. I totally totally agree! I will never use Travelocity again, such a nightmare.

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  20. Unprofessional is not a word to describe the service they provide.

    I booked a ticket a month in advance. On the day of my flight went to the airport and was never able to use my last name had a typo on the reservation. While at the airport I was on the phone for 2.5 hours with 3 different representatives who spoke very little English assured me that they will help me and I will be able to fly. Make the long story short; the plane took of without me. Travelocity never gave me money back or store credit, my daughter ended up buying me another ticket for another date, I missed the wedding that I was going to attend. I was eventually was transferred to English speaking supervisor who simply refused to help, and just said cant help you. I had my passport and a driver’s license with me to proof that it was me, didn’t help. Anyone has any advice. Can I take them to court?

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  21. If you are interested in a company that displays no interest in the satisfaction of their customers, please give your business to Travelocity. This organization is attempting to define the word Unprofessional.

    Attempting to make last minute changes to a reservation
    *reports of unavailble flight that was available
    *Disconnected
    *Second agent found the flight immediately
    *Requested Receipt for change fees
    *The receipt never came despite assurance during the change
    *called to compain and get the changes reflect on my
    account, disconnected
    *The reported ticket cost change "The same" it was -246.00
    *Modified ticket appears in trips on their site on the
    original date, changes are not seen until you open trip
    *After complaining the receipt does not indicate action on
    Credit card, unuseable as an expense receipt
    *No apology for the inconvienience or ineptitude.

    This company does not deserve your business as the DO NOT CARE ABOUT YOU!

    Ben

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  22. Beware of Travelocity. Do not do business with them they SUCK. Here is what happened to me:

    I bought 5 tickets through Travelocity for a trip to Romania for my brother's wedding. After typing all the 5 names, I must have been cross eyed and did not realize that I forgot an "i" in my daughter's last name, so instead of typing CHIN, I typed CHN. I did double check all the names, but I guess the H next to the N looked like there was an I in between. I messed up! My fault! :-(

    On Monday, I got an e-mail from Travelocity to check over the itinerary...I almost passed out when I realized that my daughter's, Natalie, last name was wrong. I immediately call Travelocity to see if I can change it. Travelocity said that they can't change it and that I should call the airline. I called Romanian airlines, TAROM, who in turn told me that their policy doesn't allow for name changes and that I need to call Travelocity back.

    Anyway, after I got the lame excuse from TAROM, I called Travelocity back to see what can be. Travelocity told me that the only thing I can do is to buy another ticket for Natalie. I believe this is crazy since we are all human and we all make mistakes, but to penalize me like that it is crazy. I believe this is a ridiculous policy. I understand from some of my friends that on Expedia, you are required to enter the passport number, just in case mistakes like these happen. I'm wondering why Travelocity doesn't have a policy like that? Is it because they are banking on mistakes like these to make money off people like me?

    I also called AIR France who in turn say they can't make the changes, it will have to be done by TAROM and Travelocity. This is all messed up! I fell like I'm a ping pong, bounced around from table to table. It is simply ridiculous.

    Since then I have been given conflicting information by Travelocity agents and supervisors. On Tuesday afternoon, I finally found an agent who was willing to help. He supposedly called the Romanian Airline (TAROM) and told me that Natalie's reservation will need to be cancelled and reissued a new one, but I will need to wait for a Waiver Code for the airline and to call Wednesday morning to see if the Waiver Code was approved. I called Wednesday and was told that I should call back the following day since the Waiver Code has not been yet approved.

    Last night, I spoke to an agent from Air France who informed me that Natalie, my 3 year old daughter, was booked on a different return flight all by herself. I was livid! How could Travelocity put a 3 year old child on a flight all by herself??? I called Travelocity today to verify. I spoke to a Travelocity agent who confirmed that Natalie was on a different return flight all by herself. This is outrageous! Supposedly, while I was waiting on the phone, the agent spoke to the airline to rectify this and came back to tell me that Natalie is now on the same flight, but we need to wait for yet another Waiver Code and to call back the following day. I asked to speak to a manager and was transfered to a person named Sarah who assured me that everything will be resolved. I asked her to tell me if Natalie was on a different flight and she told me that Natalie was never on a different flight. So, I asked her why the previous agent told me that Natalie was on a different flight. The manager supposedly resolved the issue and told me that I will be receiving a confirmation in 4 to 6 hours. Why would an e-mail confirmation take this long?

    I'm still waiting to get a confirmation e-mail from them.

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  23. Similar experience for my trip booked thru travelocity....terrible customer service over and over on calls to them, no response from Supervisors or returned emails. This is all over a fairly small dollar amount but the fact is that Travelocity screwed up and just won't admit it. I too will NEVER use this site again.

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  24. I have spent thousands of $ using Travelocity. They have screwed me and will no longer get my business, over a simple refund of $67.50,which they promised I would get. I would suggest priceline or Hotels.com. to anyone booking any travel. They have no accountability and no one who can resolve simple refunds.

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  25. The media outlets need to hear about this (CNN, etc) as does the Board of Directors/President. I booked a flight at some 4K. I was notified it had been changed and that I had booked a night flight (which I did not) then, in purchasing Travel Protection (because this just reduced my vacation by a full day) that I would have to go through some insurance company called "TravelGod" (no kidding) and that losing a days vacation was not a good enough reason) have been on the phone with (3) different people from India for ver an hour now. They have all told me the name was Carole (they are all called Carole for US English speaking people) would not give me an employee ID, then I got a Paul - NO ACCOUNTABILITY AT ALL!!) I strongly urge anyone even thinking about using Travelocity to think again. I will e-mail write post to facebook and anywhere else including Associated Press to hope someone of responsibility picks up on this. Also report to BBB and Ripoff Report. The ONLY way to hurt companies like this is with BAD Press and in the wallet - as they have chosen to do to ours.

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  26. I went on a website for Marriott Residence Inn in Orlando and called a toll free number that was on the Marriott website. I assumed it was Marriott, but it was a subsidiary of Travelocity called World Choice Travel. They did not identify themselves as being 3rd-party and kept referring to "sister hotels" in the Orlando area, as if they were Marriott hotels. The, when I booked it, what I was told was a AAA discount, was the standard rack rate of the room. Even the Marriott website (the one they had infiltrated) had a much lower rate that what I was offered. I booked a 3-day hotel reservation for two days out from the booking, and then canceled about an hour later. Within that time frame, my credit card was charged for all three nights, nearly $500.00. I called back to speak with a supervisor and he actually seemed quite concerned and said i) I should have been advised of who I was talking to and ii) that my card was going to be billed immediately, even though I had a day or two to cancel if I wanted to. He said he was going to forward my complaint to the "Escalation Department". I told him I did not think it right they hold my money for "7-10 days" as it should have never happened and he agreed. However, he said the reservation was cancelled and that they no longer had the money and it was up to my bank as to when to post it back to my account. Therefore, I called my bank and was told I needed a 6-digit authorization number to have it credited immediately back to my account. I then called back and was given a customer service number of 866.270.2849. Well, after being on the speakerphone at my desk on hold for just over 4 hours and 54 minutes (yes, that is correct folks), I simply gave up. I then called back and found that the ONLY way to get someone to talk with you was to state that you wanted to make a new reservation, and then they would gladly talk to you. However, all they wanted to do was to transfer me back to the original "hold from hell" line I had been on. I then looked up the corporate headquarters in Texas and gave them a call; on hold AGAIN for over 20 minutes and still never spoke with a human.

    As a retail consultant whose job is to teach people how to provide good, quality customer service and to make sure people are happy and have a pleasant experience, I was ready to commit suicide. I have never in my life been so frustrated and stunned at the lack of caring, compassion, communication and overall customer service levels. Shocking and a total abortion of the meaning of customer service. Not to mention the fact that of the 10-12 people I spoke with throughout this debacle, NOT ONE PERSON spoke clear English. It is a joke to think that we have degenerated to this level. Travelocity and it's "partners" are a total and complete joke.

    ReplyDelete
  27. DID NOT HONOR THEIR SATISFACTION GURANTEE .

    ReplyDelete
    Replies
    1. They need to be reported . Everyone here is unhappy....they have to be stopped

      Delete
  28. 1. Do not believe to in conformation e-mail you receive from Travelocity. It is general template and does not really reflect real exchange policy for your particular ticket. I found it the hard way… Customer service Rep actually admitted it.
    2. Travelocity has no interest to excel their customer Service. Understanding that I lost my ticket because passenger cannot take flight that day, I have asked customer service to at least work on changing this template going forward, because it is misleading for customers. The answer was “NO”, they will not do a thing because it requires changes and contacting marketing director!!! What a lame excuse!!! Very sad when company reps not only don’t want to help customers, but also to the company they work for. That tales a lot about their company philosophy.
    3. Will not use this company ever again. We are all capable of purchasing tickets directly from Airlines. As customers we choose to use travel agencies, to gain customer service and Flexibility. But when you have to face this kind of customer service… Rather use airlines directly. At least you know the polices you read on the conformation e-mail applicable to this specific airline and they stand behind it.
    4. Agree with Jules: They DID NOT HONOR THEIR SATISFACTION GURANTEE.

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  29. Travelocity india sucks.. worst customer service

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  30. ENGLISH...no one there speaks English properly. ALL the customer service reps and ANYONE you speak to from travelocity is from India....they have a HUGE ACCENT and they don't even understand what you are talking about or even saying. I repeated my trip id SIX TIMES!!!!! and even using alpha numeric...THEY STILL GOT IT WRONG...I made 3 different calls because the first one said my trip did not exist....the last two were a joke. They would not let me choose my meal and told me that as the airline's responsibility so to call them...so I did...and the airline said they cannot do it because travelocity put a block on the reservation only allowing them to make changes...to ask them to remove it and then they can make the changes...I called travelocity and spent TWENTY MINUTES explaining this to them because....THEY DON'T UNDERSTAND ENGLISH!!!!! The guy kept saying to contact the airline and was READING ME A SCRIPT....then he had the nerve to send me to some government website to find out the information that he was supposed to give to me. I ended with having to cancel my trip with a damn fee of $290....oh and they said it is not a cancellation fee...it is a REISSUE FEE that you pay when you use the credit but the credit can only be used to travel to the same destination. THEY ARE A SCAM. They outsourced to India...and you will not get good customer service. You want good customer service....you get that here in America from American workers who have been trained and understand some basic laws....and I'm tired of these idiots calling me MAM! I'm even tired of the voice message I received to try to resolve the issue because I reported them to Kayak....I CAN'T EVEN UNDERSTAND THE VOICE MESSAGE!!

    ReplyDelete
  31. I used this company to book the tickets and now i dont have the ticket and dont have the money and they telling that the money gonna be on my account in 5 or 6 days so....how long it take that the others here get them money back or somekind of solution?

    ReplyDelete
  32. We booked our wedding through travelocity and it has been an absolute nightmare. After 10-12 hours on the phone to change our reservation with customer service representatives who exemplified incompetence, they still managed to take our money without giving us what we paid for. We now do not have a hotel to stay in, even though we paid for it! Their incompetence has now evolved into criminal negligence. I can honestly say that travelocity is the worst company I have ever dealt with. Where is the class action lawsuit or regulatory investigation into their corrupt practices?

    ReplyDelete
    Replies
    1. We all need to report them... They have to be stopped

      Delete
  33. I booked a flight for my son using travelocity, and it was terrible. The flight was for my seventeen year on son, they know this because they ask for his date of birth. After booking the flight, they combined his name with mine. I explained to them I am the contact person, not the one taking the flight. Their answer was that they could void the ticket and issue to the same person, who will never be available. We would have to contact our i.t. department and get back with you concerning the information, after the scheduled date of your flight. It is possible that i could loss the entire amount of the ticket.

    ReplyDelete
  34. My husband used Travelocity to book a flight home from Williston, ND to Albany, GA and was told the cost would be $866.00 for a round trip ticket. Travelocity booked him on a flight from Williston, ND to Albany, NY. When my husband noticed the error he contacted Travelocity and explained they had booked him on the wrong flight. The foreign speaking person on the phone could not even find Albany, GA or even the airport in Albany, GA in the computer system. Finally someone said oh here it is and put him on a flight from Williston, ND to Albany, GA and was told that cost would be $699.00. He was then told if the provided them with his credit card number he would receive a credit to his account. Instead they charged the $699.00 to his credit card in addition to the original $866.00 that he was already charged. When he contacted Travelocity again and inquired as to why his account was charged instead of receiving a credit, he was told by a representative from Travelocity that it was Delta who was charging him this amount because he changed his flight. My husband did not change his flight. He simply notified Travelocity that they had booked him on the wrong flight. To this date he has not received any kind of refund that he was told he was going to receive even though the conversation he had with the representative was recorded. NEVER USE TRAVELOCITY FOR ANY OF YOUR TRAVEL NEEDS. YOU WILL BE RIPPED OFF!!!!!

    ReplyDelete
  35. I had recently booked a trip to stay at the Boston Back Bay Sheridan for July 8,9,and leaving on the 10th. This trip was booked April 12, 2013 and put on my MasterCard for $1,464.68. I paid that bill in full on my June 3, 2013. So before I ever left PA Travelocity received their payment.
    On June 28,2013 my friends and I decided to add a day to our trip [Sunday, July 7th]. I made another call to Travelocity and spoke with a man from India named Joe. He informed me it would be no problem to add the extra day and stated "Mr. Frank you have a CREDIT of $686.42. I was a little confused but because of the language difference I was just happy to be getting the extra night in the same hotel and never really questioned the "CREDIT". At the end of the transaction I questioned Joe as to the final price for the extra night and he stated each room would be $313.00 because as before I was getting two separate rooms for myself and my friends. Again I placed the transaction on my MasterCard [$626.00]and expected my next MasterCard bill to reflect that. However, when I received my July statement I was shocked to see a charge of $1281.06 for the addition of the extra day [Sunday]. Remember I had already paid $1464.68 for the days I booked originally so I was expecting to see a charge from Travelocity for $626.00.
    I called Travelocity on Saturday, July 27,2013 at 8:00 a.m. eastern time and spoke with Josephine in India and she was of no help at all only saying "I see your bill here and you owe $2,059.32.Finally after trying to explain myself and having a very difficult time understanding her for approx. 20 minutes I asked her to e-mail me a copy of my statement. As of today I have still not received a statement.
    Monday, July 29,2013 I called India again and this time spoke with Troy who was still difficult to understand, and he tried to explain to me that the "CREDIT" wasn't actually a credit it was actually an ADDITIONAL CHARGE!!!!! This put me over the edge because why would any sane person pay double for a one night stay. I told Troy no this can't be right because "CREDIT" means "You [Travelocity] owes me not the other way around. Getting no where with Troy I asked to speak with his supervisor and for him to send me a copy of my statement, which he agreed to do. After about 30 minute wait time Peter [from India]tried to explain to me how Travelocity arrived at my cost. I tried to explain to him how I arrived at my figures but he continued to tell me "CREDIT" does not mean credit "credit means you must pay extra" was all he could say. Getting no where with him I decided after approximately 2hrs. on the phone to call Corporate Headquarters in Texas.
    My call to Texas I spoke with Cerissa Howard who informed me that I still owed Travelocity $2059.32 again we got into the "CREDIT" discussion which she told me was really a penalty and the representative should have explained that to me. Apparently Travelocity knows that their people are using the word "CREDIT" again and again and refuse to tell the customers what it really is ....AN EXTRA CHARGE. Again, I stated who in their right mind would pay double for a room that I was originally getting for half the price. Getting no where I asked for a copy of my statement AGAIN. Remember I asked for it from three other representatives of Travelocity and still did not receive them.
    I did receive the e-mail the next day but it seems the corporate offices identified the "CREDIT" as a "MODIFICATION PENALTY". I find these people to be very dishonest in their business practices and I will never deal with them again. I am also spreading the word any way I can concerning this issue for it is not dead. If I need to I will single handedly try and put these people OUT OF BUSINESS. I will not let this go as I am also contacting the Better Business Bureau and anyone else who will listen. I realize it was for some people only $600.00 some odd dollars but I am a very stubborn man.

    ReplyDelete
    Replies
    1. Please let me know what progress you got. I have literally been traumatized by Travelocity! If there is ANYTHING I CAN DO to put them out of business I will gladly do it. I am on the verge of booking a flight to Texas to go to their headquarters door!

      Delete
    2. Please let me know what progress you got. I have literally been traumatized by Travelocity! If there is ANYTHING I CAN DO to put them out of business I will gladly do it. I am on the verge of booking a flight to Texas to go to their headquarters door!

      Delete
    3. well what happened?

      Delete
  36. I would never use again!!! Been trying to get a refund back for week now for a cancelled hotel...no one in customer care answers phone, nor does anyone speak English!!!!

    ReplyDelete
  37. I’ve traveled many, many times back and forth to the Republic of Armenia and Georgia, and broadly throughout Europe and the transcaucasus region, having family there. I live in the United States as a permanent resident, and have never had problems traveling there or about before, until this time. With my father suffering a stroke, and in an increasingly unstable condition, I booked travel through Travelocity, which connected me through two European cities, Frankfurt and Vienna, before continuing on to Yerevan, Armenia. Note in the process of completing my reservation, I did note to check my documents for visa requirements for my FINAL destination, which I did. So I arrive at the airport, bags in hand, with contingent plans at my destination with family and was turned away by the airline, and had my reservation canceled. I was directed to contact Travelocity, along with another group of travelers having the EXACT same issue having booked through Travelocity – apparently this is a consistent thing with people who have used their service. After two hours of back and forth at the airport, we try to field an independent solve with no help forthcoming from Travelocity customer service, and head back home. I continued the frustrating journey for answers the next day with their customer service team who had zero answers for me, and continue to switchboard me to new people in a maddening cycle of confusion, until I’m finally told there’s nothing they can do for me, and put me onto the airline who says they also can do nothing for me, other than provide me with credit contingent on a higher future ticket fee, plus a $340 change fee, plus adjustment in travel fare. To give you all a taste of what this actually means, I had them run a separate ticket fare using this credit and the additional dollar amount including change fee and adjusted fare for my destination was over $4000 – on top of my “credit.” So, so, so helpful. So my $1300 is a complete wash and I feel like my money was stolen. A quick search now reveals this is an issue many, many people have encountered, to similar ends. How hard would it be to put a system redundancy in place to alert travelers to intermediary transit visa issues like this, outside of obvious final destination visa issues? SO INFURIATING. If they abided by their “customer bill of rights” I’d at least have a solve or some clarity at hand – zero assistance. All this is to say, do not use Travelocity. I’ve now booked a separate ticket leaving tomorrow, and having alerted them to me being a permanent resident, they provided an itinerary with ONE European transit point, instead of two, thereby allowing me zero transit visa issues en route to my final destination. Only cost me an additional $1600. Steep price, but lesson learned. Be forewarned, do your research on Travelocity before you use their service. It may cost you much more in real terms, beyond the minor savings advertised in a direct fare comparison with other similar services. My advice – book with a service who has your best interests in mind and who care about you and your customer experience, not just your money.

    ReplyDelete
  38. BEWARE: I booked a prepaid motel reservation through Travelocity for the Howard Johnson in Missoula, MT for the Griz vs App State college football opening game. The Howard Johnson refused to honor the reservation. They said Travelocity over booked the motel and were notified at least 4-5 days prior to my reservation date. Was on hold TWICE for an hour with Travelocity before being disconnected. Travelocity was not able to find another motel room. I was at Wal-Mart at midnight purchasing air mattress and sleeping bags. Spent the night at an RV park. Although a manager named Sheldon agreed to pay for the camping supplies, Travelocity refuses to cover the expenses!!

    Unless you are looking for a camping adventure of your own, DO NOT USE TRAVELOCITY!!!

    ReplyDelete
  39. On Thursday, September 26, 2013 I made a flight reservations through Yahoo travel. On Saturday, September 28, 2013 I received an email stating I needed to call Yahoo Travel’s Customer Support right away because the flight schedule changed and there was not enough time to make my connecting flight. I called the number that was provided and after being on hold for 10 minutes someone came on the line who did not speak English very well, I asked for another agent and was told to hang up and call back. I called back, and after being on hold 8 minutes someone got on the line and again very poor English, I asked for a supervisor or said I could leave my name and number to have someone call back, I was told that no one could call back and they would transfer me to a supervisor. Well, that time I was on hold 53 minutes! While waiting for “a supervisor”, I went online and looked up United’s phone number and called them direct, the person that answered the phone spoke very clear English and within 10 minutes they made the change that was needed. After I had taken care of the change through United someone finally did get on the phone from Yahoo Travel/Travelocity and again very, very poor English . . . I told them I had already spoken to United and made the change. Today, I received a call from someone at Yahoo Travel/Travelocity stating they made the change to my reservation, again very hard to understand. I told them that I knew that change had been made because I made it directly with United since no one through Yahoo Travel/Travelocity was able to. How come the first person told me I had to hang up and call back because they could not transfer calls, then the next person transfer’s me to someone because no one could call me back and then today someone calls me back??? I spoke to four people from Yahoo Travel/Travelocity and not one of them was able to speak English clearly. I am very unhappy with the whole situation. Keeping a customer on hold for almost an hour is totally unacceptable. I may look on Yahoo Travel for flight information in the future, but I will go directly to the airline to make the reservation.

    ReplyDelete
  40. CAVEAT EMPTOR: BUYER BEWARE!
    Travelocity is a company that needs to be shut down. As a former travel agent, I can only advise anyone planning on traveling to make your reservations directly with the Airlines, Car companies, and Hotels. My experience with this Travelocity was a complete NIGHTMARE.

    First, when you call the toll free number you will get a so called "travel agent" who is not trained, nor, I would venture to say have not had the usual 10 year background check which is required by the airlines. So, here we are in America having ALL of our personal information being given to people residing in the Philippines or India.

    Next, there is a huge language barrier, so mistakes are often made on the travel itineraries and results in improper hotel, air and car reservations.

    Third, extensive hold times and agents failing to adequately service the callers on the other line.

    But, to make a long story short, I was charged for a hotel reservation because I had not been told that I was booking a Prepaid Reservation.

    So, after more than 10 telephone calls to Travelocity's Customer Service Dept. The reservation has been cancelled and I hope that a refund has been issued.

    ALERT: NEVER DO BUSINESS WITH TRAVELOCITY!!! I guarantee you will be sorry.

    ReplyDelete
  41. Travelocity , in the past, may have had a great reputation, but not now. I had booked a flight that I had to cancel due to illness,Travelocity said ok I just have to pay a $140.00 fee when I rebook my flight. I accepted that and the other restrictions; use the remainder of the flight fee within 12 months of the original booking and use the same airline. In Dec I went to book a new flight. I was not allowed to do it online because of the credit from the canceled flight and the $140.00 cancelation fee I would owe. I made the call and after 50 minutes of holding I was able to make the reservation. The $140.00 was charged to my account but the reservation was not showing. I called again, with another long wait. I was told not to worry the flight was booked and everything was set. I went online and picked my seats, paying extra for extra leg room ( on crutches ). I went to print out my itinerary and email my daughter with the flight and arrival times only to show on Travelocity's website that my flight was never booked! I have now been on the phone to Travelocity's customer support for 90 minutes and I am still waiting. I realize that they have outsourced their customer support to India but this is horrible.

    ReplyDelete
  42. Never again will I use Travelocity. Due to weather my flight was cancelled. That was not the problem. The problem is Customer Support. There is none. When I was able to reach a live person, not a recording, they could not find my itinerary number so I was passed on to someone else.They found the number but did not have the authority to make any changes since this was a package and was not their department.I finally contacted the airline, hotel and car rental and made the necessary changes myself. I am still trying to get someone to authorize a refund for the motel and car rental since my trip was cut short. I do not think I will have much luck,but I guess that is the price I will pay for learning not to ever use this service again. I believe Travelocity would have better customer support if they brought it back from India. There is a language problem as well as a lack of training.

    ReplyDelete
  43. Open Letter to Carl Spark’s CEO of Travelocity,

    Mr. Spark’s,
    Recently my wife & I had purchased a trip thru Travelocity to go on a vacation to the Dominican Republic. We have encountered several issues with your company. We are very unhappy about your price match policy and your customer support.
    First, we were able to find a cheaper fare on cheapcaribbean.com and Apple Vacations immediately following our booking. We filled in the correct price match paperwork online, submitted a screenshot and waited for a reply. We were confused when we got an email denying our claim saying that the dates of our travel were different on cheapcaribbean.com. We resubmitted the claim referencing the screenshot that showed exactly the same dates and travelers, booking the same hotel and airline. We were denied again via email because of our kids’ ages. Since we didn’t understand the logic behind this we then decided to call for some customer support. After several hours on hold over many days and speaking to multiple representatives and supervisors, each one either passing us along, promising a price match, or denying our claim, we finally gave up. The last rep. told us that since too many days have passed and the price was not the same on cheapcaribbean or Apple anymore, they could not honor the price match even though all our original information was exactly the same. I hope it is not your company’s policy to deny claims inaccurately, waiting for the price to change until you don’t have to honor the price match.
    Second, as a result of phone calls to customer support, one of the reps noticed that there was an issue with our kids’ ages. We booked the trip for 2 adults and 2 children ages 12 and 14. The rep. noticed that the hotel we booked considered children over age 13 as adults and the room’s max capacity was 3 adults, no children or 2 adults, 2 children. She said that she would contact the hotel and resolve this issue for us. She promised that someone would give us a call the next day. After 3 days with no contact, we decided to call again for an update. We again encountered hours upon hours of hold times, being transferred repeatedly, disconnected, and offered no helpful information. After a week, someone did contact us, but we were left with questions. And again, we found ourselves holding for hours trying to get questions answered with absolutely no results, just more transfers to unhelpful reps. Again we are giving up trying to resolve our issue with your company because this process is maddening.
    We find ourselves very frustrated with your company. We have booked vacations with your company for many years, since the 90’s and have always been pleased with our experience. But I feel your policies have changed and your customer service is disgraceful. Have customers wait for hours, being repeatedly disconnected, issuing countless and useless reference numbers, having to talk to 5- 6 reps. all who have to transfer you from one end of the world to another, and having no way to contact a rep that is familiar with your case, is a horrible model of customer support. I have never in my life been treated with such disregard, disrespect, and incompetence. In my opinion it is really bad customer policy to have your customers give up in frustration instead of having issues resolved. I will never again book with Travelocity. Your customer service policies have lost you my business.

    If anyone would like to call me directly I can be reached at 818-254-5826 or contact me at my email address of [email protected] or my wife [email protected]

    My reference numbers are e-5959249 or e-5968200 or e-5991101 (there are others, but eventually I stopped writing them down since they were useless).
    MIchael Shapiro

    ReplyDelete
    Replies
    1. They are making fools of us .

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  44. Open Now Closed Letter to Carl Spark’s CEO of Travelocity,

    Mr. Spark’s,
    I would like to say that after many hours of being transferred repeatedly, disconnected, and offered no helpful information, three employee’s, Becky Lamoreaux, Bethann Griffith & Dakota Collins were able to resolve the issue with my room. I appreciated their understanding and willingness to help and feel they should be acknowledged for that. They exemplify and are true models of what Customer Service Representative should be.
    In regards to your “Price Match Guarantee”, my issue was never resolved and I feel your policy is deceptive and misleading. You should not advertise a policy, instilling confidence in the client, just to be told our situation does not apply. This is after all the proper documentation and screen shots were provided as indicated on your website. Although, I have come to the realization this will never be resolved, Travelocity should really reconsider their policy.

    Respectively,

    Michael Shapiro

    ReplyDelete
    Replies
    1. omg yes thank you!!! it is unbelievably misleading and they try to trick you for their own profit

      Delete
    2. omg yes thank you!!! it is unbelievably misleading and they try to trick you for their own profit

      Delete
    3. We have to write consumer protection, they are out of control

      Delete


  45. I am recent customer that was completely unsatisfied with the services that was provided to me. I purchased a vacation packet for two adults the 3rd of March for a 7 night cruise to Mexico using the Norwegian Cruise Line. My complaint is that I was unsatisfied on how my purchase packet was presented. The beginning of my call was my concern that the Travel Velocity website was not processing my order. The sale women by the name of Patty then informed me that she can process my order through the phone with the same prices. As I was telling her what trip and date we wanted to buy our cruise for, I decided to go ahead and ask her about the price difference between a regular room and a window view room. She gave me the prices and I decided to go ahead and upgrade to a window view room. During our conversation I was misguided and unclearly told the window room was an abstracted view as she was confirming the purchase. I never once asked her for all the different window view room prices, I simply just asked her for a regular window view room price. I had no idea abstracted view was even a possibility. I was so enthused with purchasing my first cruise, that I did not hear that and confirmed the order when she repeated it back and didn’t catch the word abstracted in the conversation since I never once mentioned it myself.

    Once we boarded the cruise and I walked into our room, I was in shock and really upset. I made a quick call back to Travel Velocity customer service and Jeremy noted my disappointment and told me as soon as I get back we can meet some kind of understanding. He told me as of right now there was nothing he can do since the cruise was completely book, and to just enjoy it to its full potential. On the cruise, may I add, not once was our curtains drawn open since the only view we had was of the life boats. About two days after the cruise I received a call from Veronica, she introduced herself as the head manager of customer service. She went on by saying that there could be no compensation for me since the representative who sold me my trip, Patty, did in fact inform me it was abstracted. I told her, that as a customer, I never asked her for that option I simply asked for a “window view”. If perhaps she would have given me the option of both window view rooms or clearly explain that I was purchasing an abstracted view things would have been dealt differently. I would have never made the upgrade if I had known that the view was completely blocked.

    I was really upset because a company like Travel Velocity is suppose to make a trip like this memorable, making the clients feel comfortable in knowing that they are receiving the best option and not leaving with doubts. This was not the case. I was struck on how the “manager” had dealt with the situation as I tried to explain my disappointment. The difference I paid for the “window view” was high and I did not receive what I had originally asked for. I simply wanted some sort of compensation for being misdirected or a refund for the extra cost of the room.

    Estrella Corral

    ReplyDelete
    Replies
    1. They have to be held accountable, and stopped. They are hurting many

      Delete
  46. I must say that I am not exaggerating when I say that I just received the worst customer service from Travelocity that I have ever received from any business. First of all, they almost booked the wrong hotel until I asked for the address of the hotel which I knew. THEN she volunteered info about amenities included like parking, wifi, and breakfast. I asked her is she was sure and then I paid. In the confirmation email it said that all 3 of those were extra. Parking alone was $50 extra. While I still had her on the line I read my confirmation email and told her that it said those 3 things were not included and then she hung up on me! Accident, right? I called back. A nice guy answered. We said our niceties and I told him what had happened and he promptly hung up without a word. No sooner than I got the last word out about my problem, that I heard the beeps that mean call ended. They don't want to deal with a customer who has a problem! Then I call again and they offer me $100 coupon if I spend $125 before tax and fees. So I say alright that's fine. Then I try to use it and it's not there. I call back and they tell me that I declined the offer. Actually I had said thank you and asked details about it and I asked how long it's good for. Finally they put the coupon in my online account. By the way, this is the simple version of everything that happened. This doesn't begin to cover all the details. On top of that, no apology was ever given. I have never been treated this badly in my life. This bad memory will be hard for other businesses to top.

    ReplyDelete
  47. I have been on the phone for over 19.5 hours with Travelocity, trying to change the name of who picks up a rental car. I booked and paid in full for a vacation in Kauai, Hawaii for 3 people. Last week, I found out my boyfriend could not make the trip. I have been trying to contact Travelocity to simply take his name off of the Alamo Rental Car and place my name as the driver. As soon as someone answers the phone, they place me on hold to customer service, where I have been waiting for over 19.5 hours, over a 3 day period, for someone to answer and help me. Not one person has answered this “Customer Service” line. This is the WORST customer service I have ever had in my life. I WILL NEVER book with Travelocity again.

    I have tried calling Alamo Rental Car services myself, but they refuse to help me because I booked with Travelocity. They told me to call Travelocity. I explained to them that I have been trying and have been unsuccessful for many hours. They did not care, nor would they change the name or let me cancel the reservation.

    This is ridiculous and ludicrous. No one should ever have to spend 20 hours on a phone, on hold, to make a simple name change. Travelocity and Alamo will NEVER get my business again.

    ReplyDelete
  48. I was booking a hotel for my husband and I on the Travelocity website. I selected the date 5/24/14 and found a hotel within our budget. I continued to the check out menu and entered our credit card information. once I selected 'ok' the verification screen changed our booking date to 5/20/14 which was the same day that I was doing the booking on. I called the customer service number within minutes of the process to change it. it took us three separate times to get connected for the call continued to be disconnected on their end. once I got a representative I explained to her how the website changed our date. She told me that it's not there problem and it's the websites issue and that they are not responsible and cannot do anything about it. I asked to speak to a supervisor. once connected to the supervisor she was very rude. I again explained to her our issue and further explained that the $70.00 for the hotel was a lot of money for my husband and I. we don't have the money to just throw away and for us it's a very big deal. she said "I don't know what the big deal is, it's only $70.00" I cannot believe she said this to me. how dare her tell me that my husband's hard earned money is no big deal and ok to just throw away. I told her that this was stealing and she said "it's not like they are taking hundreds of dollars from you." I told her to us it feels like a hundred dollars. I asked for the corporate phone number and she would not give it to me and said I would have to just keep calling back and hope someone connects me. I cannot afford to lose this money and I cannot believe a company like this would have such poor customer service. I feel disgusted by what happened to us.
    they also said that since we did not give 24 hour notice they cannot do any refunds anyhow. I was doing the booking on 5/20/14 for the booking date of 5/24/14 and the website changed the booking date to 5/20/14 so how can we give a 24 hour notice when it's the same day we put the booking in. it's impossible to do.

    ReplyDelete
    Replies
    1. We have to call consumer protection, they have to be stopped

      Delete
  49. Well I am now a believer NEVER USE TRAVELOCITY.

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  50. I think we all need to contact consumer protection agency. I am on to there phone customer service after being accidentally disconnected 4 times! They are ripping lots of folks off and won't stand by there name. ITS TIME WE TAKE THEM DOWN

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  51. How can a company continue to serve the public and screw us like this?

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  52. Why won't you people deal with a caller without accidentally hanging up on us 4 times?

    ReplyDelete
    Replies
    1. Report to consumer protection

      Delete
  53. I've been on the phone with the India reps a total of 7 calls, several hours, over the past three days. EVERY SINGLE TIME I have been disconnected. I have called from three different phones to ensure the problem was not on my end. It always seems to be right at the point when they say they are definitely going to help me, and that I will be able to speak to a "supervisor," and then every time, disconnected. At this point, I honestly suspect that they are disconnecting me on purpose. I see that at least one other has had this problem--she says "accidentally" hanging up on her. I'm not so sure. The strange thing is that the problem I'm trying to resolve is rather simple (adding a middle name to match my ID). All 7 "customer service" (yea, right) reps have said this is beyond their ability to handle without a higher authority. Seriously? How hard can that be? What would they do if they actually had a difficult problem to resolve? I will NEVER use this company again.

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  54. THIS IS VERY DISSAPOINTED READING ALL THIS COMENT

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  55. Travelocity was kind enough to cancel my return flight from China, they re booked it on a much earlier flight, of course they made no attempt to inform me of this, so I missed my flight, customer service? What customer service endless holds and no service, I have written to their headquarters, but I foresee a law suit, this cost me 3800 bucks extra. I suspect they did this to get a cheaper fair and pocket the difference, they gave me the run around, said oh, is air Canada's fault, but I have the documents to prove otherwise. Good luck if you use this company! I will not, again, I'll update if they resolve this issue fairly.

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  56. I will never use Travelocity again! Their customer service sucks! I have spent over four hours on hold over the last few days trying to resolve what is clearly a mistake on their part. I am just so frustrated. You are better off dealing directly with the airlines. DO NOT USE TRAVELOCITY...TRUST ME! T. W. Ruiz

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  57. Travelocity sucks! I was on hold for 2 hours just to get disconnected. Customer support needs improvement they're ignorant of they're own job. Will never recommend or use again. But thats what i get for being a penny pincher .

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  58. Booked a vacation package to Cancun, seven nights in a nice hotel for five people. On the way back, Travelocity had allowed about one hour of layover time in Huston Texas in order to connect to our next flight to our final distention in Las Vegas, when we arrived at Huston, being that it was an international flight, it took more than two hours just to clear customs and then we had to go to baggage claims still, which by then we had missed our next flight by about two hours. United airlines were nice enough to allow us to get on the next flight which would be 7:00am, but the flight that we missed was 7:00Pm the night before. I thought that after calling Travelocity that my problems would be handled in a professional way in terms of accommodations. After I had explained that I am also missing my hotel accommodations in Las Vegas, I was told that the best they can do is give me a coupon for $50. I figured that the cheapest room is about $250.00 + food and loss of our hotel in Vegas, that this is costing over $500 due to their arrangements, and the most they could do is $50 coupon! I told the attendant of Travelocity to shove it where the moon don't shine, and it appeared that he liked that idea. Needless to say, we slept on the floor of the airport until the next morning, because the hotel that we had booked through United Airlines was another disaster. Also I had to rent a car in order to go to the hotel which was about 18 miles from the airport. Very bad and very humiliating experience, and dealing with Travelocity customer service made our night mare a reality. It really stings to know that the people who received over $10,000 of my money just a week ago would treat you like shit, when the whole issue arose out of their stupid mistake. they should have allowed more time when there is an international connection in the way and you still have to go to baggage claim, and the airport was more than two miles long which also added to the delay. Travelocity should be liable for the sale of a bad product. In conclusion, use a company that is not flaky like Travelocity - they made a good experience turn into a nightmare. Never again, with Travelocity, I am still upset with that experience even though it happened more than two months ago.

    ReplyDelete
  59. They are based in Texas. phone # 682- 605-1000 ext 0 ask for Jennifer supervisor at that office.
    they out source everything to other countries I will never use them again. on phone 2 separate times fore over an hour each time.

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  60. This people are useless and unprofessional don't waste your time.

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  61. This company is an absolute joke!!!!!!!! We booked a hotel which we confirmed the name and address of the hotel before booking it. We showed up to the hotel to find there was no reservation made! However my card was already charged for the room. The confirmation # I was given was of no use. The receptionist however at the hotel was very nice and felt bad for our situation, she then called Travelocity and was on hold for over 30 min to try and get things
    straightened out and was told we had no reservations and could not even find our name in their system.Then after almost 45 min they said we would not be charged because there was no reservation EVER MADE. I then got my statement to find it was in fact charge!! I then called Travelocity to try and get things straightened out. I tried to let them know they made the mistake of booking at the wrong hotel and was on hold for over 20 min with over 4 different NON ENGLISH speaking "customer service reps" To make a long story short all they told me was that I was supposed to cancel my room within 24 hours therefore there is nothing they can do to help me, yet before they couldn't find me. Every time I spoke with a supervisor they were very rude and did not seem to care about hearing my issue. I then asked for the Corp number which I was told they could not give me! So I took it upon myself to look it up and I then tried contacting the Corp office which also a joke!!! After being on hold for almost an hour I kept getting hung up on! This is day 3 of me trying to talk to a live person who knows what they are doing and have had no success!!! Coming from customer service myself, I have never seen a company with such horrible customer service in my entire life!!!! No one there knows anything!!! And they are definitely not about they're customers!!!! So basically I am out 200.00 for a room I never even stayed in or made a reservation at, the mistake was theirs but "its not their problem". THIS IS ABSOLUTELY RIDICULOUS THAT THEY ARE ABLE TO DO THIS TO PEOPLE AND AREN'T BEING PUT OUT OF BUSINESSS! I WILL NEVER USE THEM AGAIN!!!! AND APPARENTLY TRAVELOCITY, EXPEDIA ARE CONNECTED! THIS COMPANY NEEDS TO BE SHUT DOWN!!!!!!!

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  62. I recieved offers of deals from Travelocity, flights from LGA to SFO for $249 . Calling to make the reservation for 5 people(3 adults and 2 children ). Service was atrocious. disconnected 5 times asked to speak to supervisors, ,treated like I am a moron, they were geting back to me,didn't. I called again on another promotion ,again people hang up and disconnected after waiting 1/2 hour of conversation.I spoke to agents Ram and Grover. I have been transferred to supervisors Grover and Donna and again disconnected. May God strike me dead if I am lying when I say they are the most aggravating, unprofessional poeple to deal with. Now the price is up to $287 and at this time of typing. One hour and 20 minutes of disconnecting and redialing them and all I get is damn elevator music then disconnected.Is this a legit compnay or illegal scam. please help

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  63. Travelocity is the very worst kind of ripoff. I really object to dealing about money with someone from the Philippines who speaks poor English and could care less. They give fake names and the supervisors are as phoney as the rest of the company. For two months, I have been attempting to recover over $1300.00 in cancelled hotel reservation. Repeated calls to idiots who speak very poor English and must have a list of excuses in front of them as each time I call, I get a different story. First they couldn't find the reservation for five prepaid nights in the hotel, then they said it was "pending" which they never did explain. After many phone calls, they are now up to "The check is in the mail". It totally explains why this company has been taken over by Expedia and insures that I will never use either company ever again. And by the way, my check must still be n the mail as I have never received it!!!!!

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  64. This company is ridiculous in every way....!!!!!!!!!!!!!!!!!!!!!!! I booked a flight for my daughter online and when I went to look at what time I would be picking her up from the airport it had my name on the ticket???? what is that?? I called and it took 5 1/2 hours of crying freaking out to get them to put her name on the ticket then they told me that all I would have to do is call on the day before the return flight and make sure that the name is changed for this as well.....I called Alaska airlines and they have no record of this ARE YOU KIDDING ME??? so I call Travelocity back and they told me they can do it but I would have to pay $125 well my daughter decided she wanted to stay longer so I was going to change the flight that would be $125 as well plus flight price difference well that would be a total of 300 and if I wanted to just buy a ticket it would be 277 what the heck is wrong with these people I told them I was not paying for a name change when it wasn't my fault not going to happen so then I asked for corporates phone number and they tell me they don't have a corporate phone number they will transfer me.....what kind of big travel company doesn't have a corporate phone number?????? and now I am forced to call back because when I was holding for corporate what a surprise I was disconnected from the call......so here we go again!!!!

    ReplyDelete
  65. I will never use Travelocity again. I have yet to receive a refund I have been requesting and are due for a few months. I have been given the run around and kept on hold and hung up on. The customer service is terrible and if I do not receive my refund soon, I am seeking legal council to assure I do. They have not called me or anything.

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  66. I, also, will never use Travelocity again. I booked a hotel room in Washington, DC for my husband and me. I put in the dates in June we needed the room, finished the transaction, printed the confirmation and assumed everything was good to go. I pulled out the confirmation last night when we were working on our travel plans and noticed the dates on the confirmation were wrong. For some reason I cannot even begin to understand, the dates were totally wrong. They had reserved rooms for the first week in May rather than the second week in June, and, of course, we were charged for them. The customer service rep put me on hold while she contacted the hotel, or at least she said she did, and, of course, there is nothing they will do about the situation. She assured me she would pass along my concerns to her supervisor and that person is supposed to get back to me, but I'm not holding my breath on that happening. There is no way this was my mistake. The month was wrong, the dates were wrong and the days of the week were wrong. The days they booked were totally random, and $463 worth of wrong!!!!!!!!!!!!! While I plan to do some more follow up on this, I have no doubt that the money is lost.

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  67. Tonight I tried to book three nights at the MGM Hotel for my daughter. After not getting an e-mail to confirm
    I began to get concerned so I gave them a call back. ( I had just made the reservation an hour earlier and said I should have the e-mail in ten minutes) Well they couldn't find it because they had the incorrect phone number, and incorrect e-mail address. They had asked me to repeat each of them probably 4-5 times. So after I gave them the conformation number and they found the reservation, they had it for only two nights. I spent the next two hours and fourteen minutes on the phone trying to add one additional night. The lady said she was in the Philippines but her boss was in El Salvador. Really? I can't imagine the CEO of Travelocity going thru what I did tonight and ever using his own company again. Do not use this company if you can avoid it. Oh and they tried to increase my rates twice as prices are 'fluid". Charge me more to correct a mistake they made while wasting over two hours of my time. A real sad commentary on their corporate attitude toward their customers.

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  68. Does anyone know of a hotel aggregator with GOOD customer service???

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  69. The worst company to book a flight. VERY DISAPPOINTEd

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  70. I created a google account, just so i could log in and leave a comment that's how pissed i am right now. This is probably the worst company to book a flight by far! i lost so much money and NO REFUND FML. I regret everything, they screwed me over soo much!

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  71. I will NEVER use Travelocity again and discourage others to not use them. The website lists false information (Book now, Pay later actually means full cost of trip gets charged up front). I took screen shots of my computer listing that I would not be charged when I was and then spent several hours on the phone speaking with various agents who barely spoke English. Then again, the service call center is located outside the USA. I asked to speak with a supervisor who continued to lie to me (Benjamin, ID# 8084517 - if that is his real ID number). Horrible, horrible experience with each of the 4 different agents I spoke with regarding my reservation. Horrible company!

    ReplyDelete
    Replies
    1. oops on the double negative - should be discourage others to use them / encourage to Not use. I was definitely heated and worked up as I was typing. Travelocity is The WORST online booking agency!

      Delete
  72. This company should be outlawed. They will give you the runaround until you feel you're going to explode, then they'll give you more runaround. NEVER use Travelocity and remind all the people you know to stay away from this website.

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  73. NEVER NEVER NEVER EVER used Travelocity or you will regret it like me. This is just a big SCAM. I doubled book my trip by mistake but they refused to give me back my refund. They keep bound me around to different agents over and over...the process is endless and tiresome. It better to throw your money in the dumpster than booking anything through this website.

    ReplyDelete
  74. I had a trip booked with Travelocity scheduled for August 1, 2015 thru August 8, 2015. I bought the travel protection plan for $228 since my mom was undergoing chemotherapy treatment at the time and we didn't know what lie in the months ahead. When my mom's health starting deteriorating I quickly cancelled the trip. Unfortunately, my mom passed away on July27th.

    To make a long story short, I have had to go through two other companies (AON & United Airlines, who Travelocity directed me to) supplied all of them with my moms death certificate, doctors signatures, itineraries, emails and as . It's October 20th and I still have no refund!! United has confirmed they approved my refund, provided me with a check number for the check that was sent to Travelocity for our flights yet Travelocity can't give me a straight answer as to where my refund is!! Besides having to revisit the horrific moment of my moms passing every time I put forth effort to retrieve my refund I need to give my story to a customer service representative every time I call Travelocity. The only thing they have told me is that it takes 8 weeks from cancellation to receive the credit and it's been 13 weeks since I've cancelled my trip. DO NOT USE TRAVELOCITY, their customer service reps are unskilled, unprofessional, and their travel protection plan is a scam!! I am still waiting for my refund!!

    ReplyDelete
    Replies
    1. Did you finally get the refund?

      Delete
  75. DO NOT USE TRAVELOCITY! I just had a nightmare of an experience with my flight that was scheduled through Travelocity, on Christmas Day and returning on New Year's Day 2015. I made several changes to my flight and paid for those changes. When I arrived to the airport on Christmas Day to check-in for my international flight, I was informed but the airline, at check-in, that my ticket was voided (by Travelocity). My ticket was voided with no explanation. I spent the next 3.5 Hrs at the airport on the phone with Travelocity and the airline. 45 min prior to flight departure, I wound up purchasing a ticket, at full price, on Christmas Day, at the airline ticket counter, with the understanding I would be reimbursed by Travelocity (per the Travelocity rep). I have followed up with several calls and hours out of my time, talking to various different Travelocity agents and supervisors, sent in my receipt, as advised by Travelocity, and now Travelocity is saying they won't reimburse me, because the ticket expired, prior to the date of my Christmas flight (which is why it was voided, of which I had no knowledge and no communication from Travelocity). At NO POINT, e-mail, text or otherwise, did Travelocity inform me of any issues regarding my Christmas holiday flight. Now, I'm stuck having paid two tickets: one originally with Travelocity (and associated changes) and one full-price with the airlines. It would have been MOST HELPFUL IF THE TRAVELOCITY AGENT (with whom I had made my final changes last fall) HAD INFORMED ME of TRAVELOCITY'S TRAVEL RESTRICTIONS, prior to my last itinerary change, and it would have been MOST HELPFUL IF TRAVELOCITY HAD ATTEMPTED TO INFORM ME that there was an issue with my Christmas flight, prior to my airport arrival, for my flight, on Christmas Day 2015. NEITHER WAS DONE. I have used Travelocity in the past to travel all over the world. I do not plan to use Travelocity for my travel in the future. (Itinerary #14018316631; Case ID: S#120737)

    ReplyDelete
  76. I tried to book a hotel in Danville IL for May 14 and 15, 2016. I could not understand the person that answered from the "Philippines"...Fortunately I caught that the reservation could "not be cancelled". I stopped her and told her I did not want the reservation. She did not listen and immediately tried to raise the rate and say it was cancellable...at least I think that is what she said. I asked her what she did not understand about 'I DO NOT WANT THIS RESERVATION...PERIOD?' I asked to speak to a supervisor. She said I could not speak to a supervisor. I even called back and got another person to speak to a supervisor and as of this writing I have been on hold for over 30 minutes. The first lady said I did 'not need to worry. To trust her that she did not put it through.' I asked her to send me an email to that effect and she said that she would. SHE DID NOT. Hence the call back and my long wait on hold. Now I will have to contact my credit card company and make sure the charge does not go through. This is a root for identity theft and who knows what else. They have all of your information and then they tell you what they are going to do. I will never use this website again.

    ReplyDelete
  77. Do you idiots at Travelocity even read these? They are all bad. Suppose you might consider some of them? I am on hold the 3rd time for :54 minutes and counting.
    Bill. Colorado

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  78. We booked a vacation to Mexico from Toronto and during our conversation, I specifically confirmed with the travel agent that it was Canadian funds and she said yes! They billed both of our credit cards in American funds! Needless to say we have spent days and hours on the phone with several people and zero resolution! I will be filing a nasty report as well as reviews, especially after they admitted that it was their fault after reviewing the recorded phone call. I wish I had seen these comments prior to using them.NEVER BOOK THROUGH THIS CCOMPANY! HORRIBLE SERVICE WITH ABSOLUTELY NO RESOLUTION!

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  79. been holding for over an hour on my 6th attempt to fix a mistake made by travelocity. (now owned by expedia.) my land line phone is on the desk this last hour waiting on hold with travelocity. my cell is in my left hand on hold with expedia at 425 679-7200, where the operator doesn't answer so i called in as a business partner and got some nice lady who is trying to connect me to travelocity via a back door number, but again i,m on hold. typing with right hand only.. this company is so screwed up i am now afraid to ask for a refund to my credit card. for all i know they will screw up and charge me more...just now another guy in central america came on (via my call to expedia) and said he would xfer me to an agent in the us... and so the hold continues. i started todays effort at 10;15 its now noon..i will hang up soon and loose that $150. i'm thinking of bad words to call their management. ....I give up..I've hung up both lines. Its virtually impossible to get resolve of issues with Travelocity. NEVER EVER USE TRAVELOCITY, NEVER, NEVER

    ReplyDelete
  80. Omar - omar.fahnbulleh[email protected]
    I will ask that people never use this service every again. Travelocity left me stranded in Nairobi Kenya. I even call them from the Airport and they stated they had no knowledge of my booking when I had a Travelocity email generated by Delta. I will file a formal complaint with the proper authorities.

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  81. I have spent the last 3 days on multiple calls to try and resolve this and have only had bad experience after bad experience with your call center in India (please, find at a select few of the screen shots I took of the calls made and their duration…there are many more spanning three days)

    I am cancelling this last leg of my trip to Russia after seeing the travel advisory and have already purchased through you an alternate way home from Rome and cancelled the hotel in Russia without issue
    http://moscow.usembassy.gov/warden.html

    Your “customer service” strategy seems to be to put me on hold for infinite amounts of time or disconnect my call while “transferring” me to someone who can help and honestly I have never had issue with Travelocity before this and have been loyal to this company over Expedia and all other companies for years

    I want a reimbursement for the cancelled flight and on your very own website it states that I will be charged a non-negotiable fee of $150-$200 per ticket which I would reluctantly agree to but this was NEVER stated upon booking

    I have spoken with MANY of your representatives who now indicate that the entire fare is non-refundable

    I honestly find this unacceptable and am looking to you as the last resort to assist

    I understand that $1414.98 is not a lot of money to a company like yours but it is to me and it is also the principle of the matter and I am shocked at how this has panned out

    I am also sure that losing my business means nothing to your bottom line but I truly have never had such a horrific customer service experience with any company and want to stay loyal to Travelocity

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  82. This is not the Travelocity corp office; Travelocity is now owned by Expedia.

    ReplyDelete
  83. Asking for personal health information is illegal. In regards to asking personal health information, here is the link to reporting their HIPAA violation.
    https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf

    ReplyDelete
  84. AA Flt #4179, CLE to LGA for 7/9/16, was cancelled at 6pm on 7/8/16, and Travelocity was notified by AA at 6:30pm.
    Traveler was never notified (nor was the backup phone number and e-mail). Went to Airport at 6am to get 8am flight only to find out that the flight had been cancelled the evening before. Had traveler been notified by Travelocity upon cancellation as should have been done, the alternate flight being provided by American Airlines could have been booked, avoiding all the time and major hassles of the next day. Instead, an all-day wait at the Airport hoping to go stand-by and then encountering several more stand-by flights through other cities before eventually having to rent a taxi from a distant airport to get back to his original outbound airport to pick up his car, which by now had incurred outrageous extra parking costs, finally getting home well after midnight--18 horrible hours...ALL OF WHICH COULD HAVE BEEN AVOIDED IF TRAVELOCITY HAD DONE THEIR JOB!!!!! When speaking with Travelocity Customer Care, the agent was not helpful at all, just claimed American Airlines had not contacted them, which is BS, because it is in the records. Will never book with Travelocity again. One traveler will not make a dent in their business nor will they care in the least; but Travelocity's inconsiderate and lax business practices will catch up eventually as they treat more and more travelers in this manner also. Everyone, send your complaints to Washington, D.C.--The Department of Transportation.

    ReplyDelete
  85. Itin# 7202918134585

    I am disputing the $115.83 charge against my card on 08/09 by Travelocity & Harris Motel. I am not from California or familiar with the Oakland areas. I booked Harris Motel by accident on my phone looking for an overnight stay in Oakland on 08/08. Once I realize the mistake, I went ahead and drove by the motel since it was near my airport location and wanted to make good faith efforts despite the error. I also immediately reached out to Travelocity via phone to let them know of the issue while in route. Upon driving up to the Harris Motel, I noticed a lot of patrons standing outside drinking and potential illegal activities happening right in front of the Harris Motel. I was traveling along with my best friend and being that we are both young females we did not feel safe staying at this location. Therefore, I went to the front desk and asked the agent if I could cancel because I booked by accident and that I didn't feel safe staying due to all the illegal activities that was going on upon our arrival. He advised me to call Travelocity and to deal with them because I originally booked through their website.

    I called back Travelocity and was placed on hold once more and the CS advised me that the hotel did NOT give the approval for me to cancel the reservation even though it had been no more than 15-20mins from me making it online accidentally. I asked to escalate the call to a manager and was transferred several times and call disconnected on numerous attempts as well. I was stuck in a city that I wasn’t familiar with and desperately tried to get someone on the phone to assist me. I made calls from 5:30pm all the way up until 7:45pm to (855-201-7800 Travelocity CS number) trying to get someone to help me (see attached cellphone usage details supporting call attempts). In summary, I was very disappointed because Travelocity should always keep consumers safety as a priority. It is unfortunate that a reputable company like Travelocity will not stand behind customer’s safety. Travelocity should not affiliate itself with any hotel or motel that conducts illegal activities such as: prostitution, drug dealing, and drinking alcohol in front of premise. These establishments should NOT be an option for consumers to book online. I was charged $115.83 immediately by the Harris Motel and they have REFUSED to refund my money. I end up booking at an over-night stay at a safer establishment Lion Hotel that same day.

    I am disputing the $115.83 charge on my visa debit card ending in XXXX. I did not stay at this hotel due to safety reasons and online booking mistake and therefore should not incur fees associated with service that wasn’t used due to reasons beyond my control.

    Cc: BBB San Francisco Bay Area complaint ID#11629820, Resource One CU Visa Dispute, Oakland Attorney General, Local Oakland Police Department, Travelocity Complaint center.

    ReplyDelete
  86. Itin# 7202918134585

    I am disputing the $115.83 charge against my card on 08/09 by Travelocity & Harris Motel. I am not from California or familiar with the Oakland areas. I booked Harris Motel by accident on my phone looking for an overnight stay in Oakland on 08/08. Once I realize the mistake, I went ahead and drove by the motel since it was near my airport location and wanted to make good faith efforts despite the error. I also immediately reached out to Travelocity via phone to let them know of the issue while in route. Upon driving up to the Harris Motel, I noticed a lot of patrons standing outside drinking and potential illegal activities happening right in front of the Harris Motel. I was traveling along with my best friend and being that we are both young females we did not feel safe staying at this location. Therefore, I went to the front desk and asked the agent if I could cancel because I booked by accident and that I didn't feel safe staying due to all the illegal activities that was going on upon our arrival. He advised me to call Travelocity and to deal with them because I originally booked through their website.

    I called back Travelocity and was placed on hold once more and the CS advised me that the hotel did NOT give the approval for me to cancel the reservation even though it had been no more than 15-20mins from me making it online accidentally. I asked to escalate the call to a manager and was transferred several times and call disconnected on numerous attempts as well. I was stuck in a city that I wasn’t familiar with and desperately tried to get someone on the phone to assist me. I made calls from 5:30pm all the way up until 7:45pm to (855-201-7800 Travelocity CS number) trying to get someone to help me (see attached cellphone usage details supporting call attempts). In summary, I was very disappointed because Travelocity should always keep consumers safety as a priority. It is unfortunate that a reputable company like Travelocity will not stand behind customer’s safety. Travelocity should not affiliate itself with any hotel or motel that conducts illegal activities such as: prostitution, drug dealing, and drinking alcohol in front of premise. These establishments should NOT be an option for consumers to book online. I was charged $115.83 immediately by the Harris Motel and they have REFUSED to refund my money. I end up booking at an over-night stay at a safer establishment Lion Hotel that same day.

    I am disputing the $115.83 charge on my visa debit card ending in XXXX. I did not stay at this hotel due to safety reasons and online booking mistake and therefore should not incur fees associated with service that wasn’t used due to reasons beyond my control.

    Cc: BBB San Francisco Bay Area complaint ID#11629820, Resource One CU Visa Dispute, Oakland Attorney General, Local Oakland Police Department, Travelocity Complaint center.

    ReplyDelete
  87. August 29,2016
    Tammie. [email protected]
    I had booked a trip to Canada with a friend from an other state. She had to fly into California from Nevada. She arrived and found out our flight was canceled. I called travelocity and they said they would try to find us a flight. They kept me on hold for 4 hrs and yes I said 4 hrs. Coming back to keep telling me they were working on it. Well needless to say I got disconnected. The lady said she would call back if that happened. well an hour later it finally did after I had called back and got someone else.this is possibly the worst service I have ever had. So with 5 more hrs on the phone THAT IS A TOTAL OF 9 HRS ON THE PHONE WITH THEM. THEY SAID they were calling Air Canada to see if they had a flight. After hrs on the phone they said they had no flights. I went on line and found a flight with Air Canada with a perfect time and not taking 2 days out of my vacation that I had already paid for. I said I wanted to book that flight, they told me if I booked it I would get a charge for my other flight because I was canceling with them at the last minute even though there was no flight. Then I had her change my car rental and she said she couldn't so she would have to cancel and re book he car. I told her not to cancel until I had another one. Needless to say she did it anyways. So we booked our own flight because American Airlines got us on that Air Canada flight that the girl on the phone said she couldn't get. I believe her name was Sheila. We arrived to find our car rental had been canceled and they only had a SUV and we had to pay twice as much. I recommend you find someone else to book with if your going on vacation because this was the worst experience of my life and we had to do it by ourself anyways

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  88. has anyone filled a lawsuit against travelocity?

    I think a class action suit is order from reading the comments on this pages. As I read the problems everyone else seems to have, I am having the same problems with them.

    If you are interested in participation is a suit contact me at [email protected],com

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  89. Travelocity is frustrating, but everyone seems to know that already.
    I wish I would have read the complaints before doing business with them.

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  90. I just wanta give mu 2 cents, I found out threw a friend who booked the same flight as me that the airline I booked is no longer flying to destination I booked months ago, through a phone call he recieved. When I contacted travelocity they had no clue of this and after calling day after day for a week straight waiting a hour each time I was finally able to talk to someone who could at leat say I was right tbe airline is no longer flying, then was told it would take 6 to 8 weeks to recieve a refund. This wis 2 months till my flight and now is gonna take 2 months to get a refund. Now I have to book a second fight for double the price now being so close to flight date. And go top it off they didnt even try to compensate me or even offer me another option. I had to take care of everything by myself. I WILL NEVER USE TRAVELOCITY AGAIN. They cannot help you and their customer support is terrible. Avoid at all cost!

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  91. This comment has been removed by the author.

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  92. Looking for a place to vent. Briefly, never, never, never book through Travelocity if there is even the remotest chance that you will have to cancel or change your booking. I won't bore you with the details (one-week trip SF to Boston, hotels, for 2), but the upshot is that we had to cancel and were assured we could rebook. One year later and countless phone calls and assurances that we'd be able to rebook (not even looking for a refund), it is now clear that their business model is founded on politely delaying, deflecting, and even agreeing with the customer but not actually taking any discernible, concrete action. They only want to wear you down, out wait you.

    I will never, never, never, never use Travelocity again. Never.

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  93. I agree with every comment shared here; I wish I had read all this before booking through travelocity. I booked a hotel stay through them and wanted to change it before I traveled (within the change window). They suggested - don't worry, and just check out on the desired date and we will refund your money. Well, the hotel apparently doesn't work that way. So, here i am for the past 4 days going back and forth with the hotel and travelocity asking for a refund. The amount was big - $1,600! I have literally spent hours on the phone with them and it's useless. NEVER EVER EVER EVER AGAIN!

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  94. I will never use Travelocity again after. I need to change the departure date for mine trip due to my brother-law dead. But the insurance carrier who I purchace true travelocity business is no good. they ask me for the dead certificated paper. I never got call or credit or refund for the amount of $125.
    P.S. then why you need insurance when they do you WRONG!!!!.

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  95. TRAVELOCITY IS THE WORST! I booked thru them using their bargain fare option. It states that trips are between 6am and 10pm but to my surprise the flight was booked for 1115pm and not arriving same day like the website says, it arrived next day at 1043am. After countless hours of contacting them only to have their corporate office tell me I need a sopeana to see what I actually booked. What?????? Where they do that at????? They stole my money!!!! NEVER AGAIN!!!!!! Im filing with the FTC right now

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  96. PUT COMMENTS ONLINE AND NOT ON CORPORATE SITE! THEY CANT BE SEEN BY EVERYONE USING GOOGLE! BAD BAD BAD BOOKINGS

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  97. Holy cow...I travel all over the country and have never dealt with a worse travel company in 10 years. How can a company operate like this. I hope someone from corporate is reading these so they understand the problems associated with this company and the NON customer service. Some "1st Guarantee"...I would never you this site no matter how many credits they try to give me for their incompetency!!!!!!!!!!

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  98. I’m very disappointed that Travelocity doesn’t seem to care about their customers. I was very excited about booking a weekend trip to New York to celebrate our 15th wedding anniversary. I shopped around on several different sites and decided to book with Travelocity because they had a feature that allowed us to cancel or change the reservation up to 48 hours before the trip. I found this to be a huge selling point because we have a young daughter who is our only child and we weren’t sure if we were going to be able to get someone to watch her. Plus she is very co-dependent and has separation anxiety being the only child.

    The same day after booking I realized that the hotel we booked wasn’t in Time Square where we intended on staying. No problem the hotel we were wanting to switch it too was about the same price and I added the insurance that had the no fee for canceling or changing the reservation feature. I tried to make the change online, but it kept sending me back to the same screen and would not let me change it. I decided to contact Travelocity directly and that’s where the fun began.

    First off, the representative I was connected to was very difficult to understand. I would keep having to repeat things over and over again and even had to spell things out to her. I told her what I was trying to do and she said I could easily do that online. I really wanted her to do this for me because I had already spent time trying to accomplish this and was unsuccessful, but she was almost persistent on me doing it online and seemed put out that she was having to help me in the first place. Okay, I decided to just handle it online and followed the directions she gave me. After about an hour of trying to accomplish this online and getting the same message I previously got 2 hours ago when I initially tried to change this, I contacted customer service again.

    This time I got someone I could understand better even though it was still challenging to communicate. I told her what I was trying to do and she quickly said I had to call in and do this and couldn’t do it online. Huh? What about the other rep who told me I could easily do this online? As she was going through the process of making the change she told me that the price has gone up and now I would have to pay $200+ more. I told her 2 ½ ago when I tried to do this the price was about the same and even 10 minutes ago when I was online trying to accomplish this the price was still the same. Obviously I was very frustrated because if the initial rep wouldn’t have given me bad information or would have just done this while I was on the phone I wouldn’t be in the situation. After trying to explain this to her multiple time and her not truly understanding what seemed to be the problem, I asked to speak to the supervisor. This process took about 25 minutes to finally get to speak to someone.

    The supervisor (Lewis) came on and pretty much read from the same script everyone else I talked to read from. No one seemed to understand what the problem was and they certainly weren’t going to fix it. The supervisor asked me what I wanted and I told him I wanted exactly what I paid for. I wanted them to honor the price that was on their website and make sure I had the feature to change or cancel within 48 hours of the trip. He said they couldn’t do that because inventory changes and they don’t control the price. Also, because I was just changing the hotel portion on the trip I wasn’t getting the package discount like I had gotten earlier. He was trying to give me a minimal credit that didn’t even come close to paying for the difference and he said he couldn’t add the no change or cancellation feature because it would be a lot more expensive. After about 2 hours on the phone I decided to say mercy and told them I would be contacting corporate tomorrow to get this straightened out.

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    1. My name is Onasis Rosely, a Ghanaian visitor in the United States of America. I am currently a participant of the Offshore Technology Conference being held in Houston,Texas. As part of my preparing to part-take in the conference for the second time, I booked a hotel by name Frontier Hotel ,also known as Frontier Inn through online agency called Travelocity.com (Travelscape LLC, Tel: 855-201-7820) and itinerary code 7261218424662 was issued. The hotel was booked on 24th April,2017 for the period of Five (5)days , starting 30th April to 5th May for two (2) people being myself and Mrs Joycelyn Akorfa Ochlich. The cost of the hotel was charged against my Visa debit Card at USD 535.84.
      We arrived at the facility on 30th April,2017 only to be exposed to awful environment contrary to what was displayed on the internet, the building was all smelling cigarette and unkept environment. I checked into my room 319 only to find a much unkept kitchen and rusty metals. I requested for a password to the internet and I was told it was not functional though the receptionist gladly read the password out. I asked him when the connection would be rectified but never had an answer. I therefore decided to stay for the night in anticipation of a solution to the internet and possible tidy up of my room. Myself and Colleague engaged the receptionist on duty for an update and we were made to believe there was no immediate solution. We then requested to speak to the Hotel manager via phone which we were denied. I called the Travel agency and reported the issue to an agent by name Dawson who first pleaded we allow him resolve the issues with the Hotel Manager as first option by which time hotel manager was in. Dawson made several calls to the front desk which were not answered but I intervened to have the manager speak to Dawson and a decision for refund was agreed.
      The manager then instructed me to seek the refund from Travelocity which facilitated and billed my account, a claim which was accepted by Dawson. We were successfully checked out by the Hotel and evidence as acknowledgment was handed us and a promise of refund within 48hours was communicated to us by Dawson.
      Unfortunately, Travelocity has not been able to refund the money and has not indicated much seriousness towards a possible refund. The agency has shown gross disregard to the situation rather engaging in flimsy excuses in the comfort of their offices. I badly need the money to enable me respond to other obligations and any further delayance will affect my business and finances in the United States of America.

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  99. Absolutely the worst customer service in the world. "Please let me put you on a brief hold" turns into 10, 20, 30 minutes. I have a major charge on my credit card from Travelocity and no one there can tell me what it is for. Supervisors are no more help than the lowest level agents.

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  100. My name is Onasis Rosely, a Ghanaian visitor in the United States of America. I am currently a participant of the Offshore Technology Conference being held in Houston,Texas. As part of my preparing to part-take in the conference for the second time, I booked a hotel by name Frontier Hotel ,also known as Frontier Inn through online agency called Travelocity.com (Travelscape LLC, Tel: 855-201-7820) and itinerary code 7261218424662 was issued. The hotel was booked on 24th April,2017 for the period of Five (5)days , starting 30th April to 5th May for two (2) people being myself and Mrs Joycelyn Akorfa Ochlich. The cost of the hotel was charged against my Visa debit Card at USD 535.84.
    We arrived at the facility on 30th April,2017 only to be exposed to awful environment contrary to what was displayed on the internet, the building was all smelling cigarette and unkept environment. I checked into my room 319 only to find a much unkept kitchen and rusty metals. I requested for a password to the internet and I was told it was not functional though the receptionist gladly read the password out. I asked him when the connection would be rectified but never had an answer. I therefore decided to stay for the night in anticipation of a solution to the internet and possible tidy up of my room. Myself and Colleague engaged the receptionist on duty for an update and we were made to believe there was no immediate solution. We then requested to speak to the Hotel manager via phone which we were denied. I called the Travel agency and reported the issue to an agent by name Dawson who first pleaded we allow him resolve the issues with the Hotel Manager as first option by which time hotel manager was in. Dawson made several calls to the front desk which were not answered but I intervened to have the manager speak to Dawson and a decision for refund was agreed.
    The manager then instructed me to seek the refund from Travelocity which facilitated and billed my account, a claim which was accepted by Dawson. We were successfully checked out by the Hotel and evidence as acknowledgment was handed us and a promise of refund within 48hours was communicated to us by Dawson.
    Unfortunately, Travelocity has not been able to refund the money and has not indicated much seriousness towards a possible refund. The agency has shown gross disregard to the situation rather engaging in flimsy excuses in the comfort of their offices. I badly need the money to enable me respond to other obligations and any further delayance will affect my business and finances in the United States of America.

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  101. I wish I would have read these comments before booking with Travelocity. My flight time were changed which in turned added more costs to our trip. Air transit and Travelocity will give no other options. I spoke to customer service at both Air transit and Travelocity they both blame each other and refuse to help. They say that they can legally make any changes and do not have to offer any compensation. The email states they are sorry if the changes cause any problems. Really!!

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  102. I recently had to book a flight at the last minute because my mother was ill. I had my boarding pass and was all set to take my flight. At the last minute, I decided to see if I could change my return flight. I called travelocity to see about making this change. I was fully prepared to pay for the change fee, however, the travelocity agent said since I had booked the flight within 24 hours, I could make a change without being charged be he needed to call American Airlines to make sure. I was on hold about 45 minutes and he returned to the phone and said he could not change the return flight, but that he could cancel the entire flight and rebook because it was within 24 hours and I would not be charged. I said that was fine, but I was in line to board my flight so I need to make sure that the boarding pass I had would work. He assured me that it would. He then asked if I needed him to change the car rental to to reflect the change, and I said yes that would be great. He said he would take care of that, but that I should remain on hold until he could confirm that the change could be made. Again, I was placed on hold. At this point my group boarding number was called and I went to the gate agent to scan my boarding pass. It was rejected and stated that I needed a new boarding pass. I of course was a little put out since I had specifically asked this question, but nonetheless, I left the line and went to get a boarding pass. After about 10-15 minutes of clicking on the computer, the agent told me that I could not get a boarding pass because my ticket had been cancelled. I was still on hold with travelocity (another lengthly hold I might add) and the agent told me they would have to close the gate and that I would not be able to make the flight. The flight left without me. When the agent came back on line, he said he thought he could do what we had discussed, but that the time to rebook me a seat on that flight closed. He didn't bother to tell me this until after my flight had taken off. The best he could do for me is to book me on a red eye out late that night that would get me in to my destination mid day the next day. At this point I took matters into my own hands and used a more trustworthy provider for my ticket. I spent 57 minutes on hold later trying to get a hold of a supervisor to discuss my experience. Incredible. I have probably booked over a 1,000 flights, untold number of hotels and rental cars through travelocity over the years. I have had service problems in the past, but this was unconscionable.

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  103. Unfortunately, there is no recourse. I don't think they even care. I always leave comments on their online ads and somehow they disappear. I will never book with them again.

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  104. TRAVELOCITY WHAT IS HAPPENING?? your service has become so unreliable and contacting anyone is pure nightmare. i booked a flight for vietnam and had to get my letter of invitation and visa. the date have to be very specifics. 30 days visa is not 31 days at all. so i booked leaving on 24 from europe arriving on 25 march. i asked for return on 23 april and each time the confirmation said 24 april - that is the date of arrival back in europe. i wrote got no response at all. so i cancelled the flight. rebook the flight same error came back. i rebook a flight again and had to contact the visa office in vietnam to explain the problem. on the itenary and details of flight it shows PLUS ONE DAY. that is good, but when the top of the travel give the date of arrival instead of leaving IT IS WRONG. since it is written on the ticket plus one day.. we all know plus one day means. but when you deal with blind people it will read 24 march 24 april and then you start panicking big time. so this need to be reviewed BIG TIME. ANOTHER MATTER YOU KEEP PUSHING FOR INSURANCE - unless i got very sick or to hospital the advantage is the wave of fee - not such a big deal. since the ticket is never re imbursed. all the advantage is you have one year to rebook your ticket and the rebooking fee is wave. but you still pay for the difference in the airfare. so insurance now?? i think twice. next problem is that i have a french accent and your employees do not understand my accent very well and nor do i understand theirs. they are nice people and very apologetic. why dont you use us people??? cost too much ?? i used to praise travelocity and got my french family and english friend to use your company but anyone who messes up like you do is GETTING ON MY NERVES.
    TODAY I changed my flight and did not receive my confirmation - so 3 hours later i had to call and go through the same process. i got really upset. i booked an hotel and as i was booking it flashed 10% off - so i booked the hotel but there was no spot where it would give 10% off. so i paid full price. another matter, when booking hotel i use the one slot where i can cancel - the date was up to the 7th - but on confirmation it says NO CANCELLATION ??? WHAT so i paid more and i cannot cancel? you are misleading people more and more. another company will come along one day and we will all switch because taking customer for granted is not good business. may be soon we can go to amazon for travels. why not?? i am very sad that decade later after being a good customer (i was expedia before and switch but now realized you are the same people) so thanks but no thanks.

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