Travelocity Corporate Office Headquarters HQ

140 comments
Travelocity USA Corporate Office Headquarters HQ

Official Address:
3150 Sabre Dr.
Southlake, TX 76092
Corporate Phone Number: 1-682-605-1000
Fax Number: n/a
Email Address: [email protected] or [email protected]


Travelocity is famous for their travel website; travelocity.com. Travelocity is one of the largest sites to book travel tickets for airlines, hotel reservations, rental cars and travel packages. Their main competition is Expedia.com.

Travelocity's toll-free customer service number is 1-888-872-8356. The company does encourage users to use their technical support system and help forums on their website.


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140 comments:

  1. I booked an expensive trip to Aspen with Travelocity. wanted to add ski lift tickets and ski rental, but this was a nightmare. Customer Service Reps were nice, but two of them didn't know what the ski lift tickets are. I am not kidding, it took me 10 minutes to explain what I wanted. And this was just a beggining. I went through the process 5 times.Each time all the things go from the square one. Name,Id trip, flight from to,names of the passangers, what donyou want, give me three minutes, ok, is this the price, no, please check this, ok. And at the end, i am unable to do it please call in one hour. All this 5 times, averrage call 45 minutes. I got an incident raport numbers, e-mailed twice- but it cannot be done by e mail, you have to call.... No resolution so far. It will cost me an extra 1500 for the ski tickets and ski rentals, but more then this it is a frustration. I am on the phone 65 minutes

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    1. I just left a review on Trip Advisor and Yelp that asks everyone not to use this sight in the future.
      Please see me reviews Dayla Sims or [email protected]

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    2. NEVER NEVER USE TRAVELOCITY. The customer service is in Manila, Phiipines, Central America. DONT USE IT. Something goes wrong is your problem.

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    3. I will never use TRAVELOCITY again! Their customer "service" is horrible. Long waits for answers, only to be cut off and disconnected. Each time a different person and having to start process all over again. And get disconnected AGAIN! Literally hours wasted and no satisfaction.

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    4. Booked with travelocity for hotel San Diego for one night for adults and children with Embassy Suites. Arrived to find out our confirmation number was not a hotel confirmation it was a travelocity confirmation number that had no validity. Any time you bood with Travelocity for anything call that provider and verify immediately. I failed to verify ahead of time and never got a room with Embassy Suites and had to find outr own room after 2 1/2 hours on the phone with Travelocity customer service (Phillipines) without getting a new reservation at another hotel I hung up and got my own room at the Marriott. They gave me a phoney confirmation number and I did not get a room and they chrged my credit card $190.26. I have call customer service 4 times today to get my money back and each time they put me on hold while they check and have yet to refund my money.

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    5. I want everyone who has had a problem to write to the CEO of Travelocity in Southlake, Texas. I have names of Michelle Peluso and Paul Tierney but I am going to send a letter to all board members. I think it is a disgrace of what happened on a trip to St. Croix of a few days ago. Firstly, the hotel was intolerable. Secondly, a hurricane was slated to arrive (it was later downgraded to a tropical storm) and we tried to leave and because Travelocity makes the arrangements on flights, Jet Blue and Seaborn Air would not accomodate us and told us to contact Travelocity. HERE'S THE ISSUE....THEIR CALL CENTER IS IN THE PHILLIPINES. First of all, there is a language barrier. Next, the customer service people (if you want to call them that) could give a rat's ass and tap dance and transfer you back and forth and then disconnect you. I kept asking for a supervisor and the same person would get on the phone. I then asked to be transferred to the US headquarters and they said I would get a call back in about an hour -GUESS WHAT? IT NEVER HAPPENED!!! Travelocity should be ashamed of themselves.

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    6. DO NOT BOOK A TRIP THROUGH TRAVELOCITY!
      Booking a vacation through Travelocity has been the WORST Experience of my life!!! I would NEVER recommend calling for help ever. I did, and the customer service rep said she saw what I was trying to book, we reviewed the dates multiple times during our 1 1/2 hour conversation and when I received the confirmation, she booked us for the WRONG departure date! When I called back, they hold no accountability and would not help me at all. I had to cancel everything through the airline and when I tried rebooking online, the price had gone up over $300!! And, there's an extra charge on my credit card from Travelocity, which they have yet to remove and it's been nearly 2 months. (Nov 22 - 27, 2015) They do not reply to my emails and I even sent a letter 6 weeks ago and still have not heard a word from them! After 2 days of my last booking, they called me to say they are showing 5 reservations and none of them were confirmed!! So, after another 45-60 minute phone call (on 11/27/15), they confirmed my reservation (still over $300 more) and said I would receive another confirmation via email - I have yet to see a confirmation. My Advice - go through another Source, DO NOT USE TRAVELOCITY because if they make an error, they will not fix it. How can this be??!!??!! I see charges, extra ones I might add, on my charge card, but still do not have an updated Confirmation from Travelocity and no accountability or reimbursement for the $400 extra this is costing us!! POOR CUSTOMER SERVICE!!

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    7. OMG just finished a trip to DC that was booked through Travelocity! WILL NEVER, EVER, USE THIS COMPANY AGAIN!!!!
      I have no idea how they are staying in business. You have to search long and hard to find a positive booking experience with this HORRID company. WORST customer service I have ever experienced! RUN DO NOT WALK AWAY FROM TRAVELOCITY!!!

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    8. I am having a similar horror story with Travelocity. I am trying to get a name change on a plane ticket. I cannot believe how long each call takes. It is so pathetic. I will never use again

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    9. Angela
      May 4 2018

      I had the worst ever traveling issue with Travelocity. I attempted to book a flight, hotel and car on 4/29/2018 for May 4-May 7. For whatever reason, I was not able to book it online, and your agent had to do so. Package was for the total amount $645.00. I was on the phone for 2.5 hrs with her, that should have been a red flag to go to a different travel web site, but I had been a customer with Travelocity over 10 years now, and after all successful traveling, I have told everyone that I love the convenience in being able to do it over the web never experiencing any problems.




      Representative also, was not able to book the package on line, therefore she had to do everything separate. Charged me for the $645.00 , stating that she would honor the price. I get to Atlantic City to pick up my vehicle only to find that I had to pay $288.63 for a car rental which was supposed to be included in the package!!!!! OMG! RUINED MY ENTIRE TRIP. I THEN CALLED, SPOKE WITH CLARKE(FEMALE), SHE WAS RUDE AND CONTINUED TO TELL ME THAT I WOULD NOT BE REFUNDED. I CALLED BACK AND SPOKE WITH SOMEONE ELSE, WHO TOLD ME THE SAME THING, AFTER BEING ON THE PHONE FOR 1.5 HRS.




      I am extremely disappointed in the level of service that I have received. I am in disbelief at the level of service that I received. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED.










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    10. May 7 2018

      I had the worst ever traveling issue with Travelocity. I attempted to book a flight, hotel and car on 4/29/2018 for May 4-May 7. For whatever reason, I was not able to book it online, and your agent had to do so. Package was for the total amount $645.00. I was on the phone for 2.5 hrs with her, that should have been a red flag to go to a different travel web site, but I had been a customer with Travelocity over 10 years now, and after all successful traveling, I have told everyone that I love the convenience in being able to do it over the web never experiencing any problems.




      Representative also, was not able to book the package on line, therefore she had to do everything separate. Charged me for the $645.00 , stating that she would honor the price. I get to Atlantic City to pick up my vehicle only to find that I had to pay $288.63 for a car rental which was supposed to be included in the package!!!!! OMG! RUINED MY ENTIRE TRIP. I THEN CALLED, SPOKE WITH CLARKE(FEMALE), SHE WAS RUDE AND CONTINUED TO TELL ME THAT I WOULD NOT BE REFUNDED. I CALLED BACK AND SPOKE WITH SOMEONE ELSE, WHO TOLD ME THE SAME THING, AFTER BEING ON THE PHONE FOR 1.5 HRS.




      I am extremely disappointed in the level of service that I have received. I am in disbelief at the level of service that I received. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED.

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  2. I have been trying to get a fax sent to my bank because everytime I tried to reserve hotels and "book it" a pop up stated room and rates no longer available now my bank has almost $600.00 on hold due to TRAVELOCITY sending a request for fund verification EVERY TIME on those funds are on hold and INDIA lies and says they are sending and never do. I am on hold right now and was told 1-2 minutes after giving my card information AGAIN and they are not coming back it has been over 15 minutes!!!!!!!!!!!!!!!!!!!!!!!!!

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  3. Good luck with their customer service in India. If you like being on hold for an hour listening to that droning music, knock yourself out. I tried to book a simple flight but the web site wouldn't work properly, so I used customer service in India. The rep booked the wrong date for my flight and expect me to pay over $800 CDN to fix their mistake! Unbelieveable. Stay away from Travelocity if you value your hard earned money.

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    1. Same thing just happend to me! they took about $900.00!!!! And they just keep giving me the run around! I cant get anybody to give me a real responce to what happened, worst company to ever use!

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    2. This is the worst customer service I have ever seen. The help department in India is of no help. I will never use Travelocity again. Calling the home office does no good either,

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  4. Travelocity/Sabre Customer service sucks. I made the mistake of using them again after issues in 2006, which took a month to resolve. Now, after almost a month, I left another message, this time with John Billings at corporate. I will not use or refer them until resolution and compensation for 30 days of zero customer service. If John does not call back, then I'll call his boss, Scott Quigley.

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  5. They need to get customer service that UNDERSTAND and Speak ENGLISH VERY FRUSTRATED. A shame! a company selling ten billions & NOT contributing to create jobs in America!

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    1. Yes, shame. Please bring jobs back to America - that is America, USA; not America, India.

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  6. I booked a Hotel for Vegas and added a couple of activities. Due to my work schedule I needed to merely change the dates. What a nightmare!!! The people in India say I can't change the dates on the activities and no refunds. I read the change policy and nowhere does it say I can't change the dates. I have called them three times each taking about 50min and when told they would call me back, they never did. I started this process a week ago and I'm now about two weeks away from the original booking. NEVER use Travelocity!!!!

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    1. They did the same thing to me. I called the Hilton directly and the Hilton said that only Travelocity has the authority to change the dates. I asked Hilton if they will be paid for my 4 night stay that I cannot use and they said, "no, Travelocity keeps the money." The company is a scam and does not deserve the 10% commission they receive for my hotel reservations. You can get the same rates at the hotel website, Expedia or hotels.com.

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    2. Travelocity and Expedia are the same company under another corporation called Sabre. Sabre is the only one that will do anything and you must fight with them. Travelocity and Expedia will lie to you telling you that the hotels, airlines, and etc. will not allow them to refund or change without penalties and such. They are LIEING !!
      These companies should be closed down!!

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  7. I hear what everyone is saying....we just had the same problem. We will never use Travelocity again, they need to get their act together and get the jobs back over here to America.

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  8. DO NOT, I REPEAT DO NOT USE TRAVELOCITY. I booked a simple reservation for a hotel night. I just happened to call the hotel to confirm my reservation only to find out they booked it for a day earlier than I requested. I thought, ok, I will cancel the reservation. HA, i was hold with travel India for 1 1/2 hours. Even though I booked this reservation 15 min. prior to the 1 1/2 hour hold time. Daniel (real name unknown) said that he would have to call the hotel to see if he could cancel the reservation. After 2 hrs, I finally recieved a cancelation notice. It remains to be seen if my card gets charged or not. Should it, I will file a formal complaint for fraudulent charges to a credit card with the Attorney General. I will contact the State attorney of Texas and file a complaint with the BBB. I encourage all to stay away from this company. Customer Service means nothing to them. They are simply FINANCIAL TERRORISTS....

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  9. I will never use Travelocity again after being a long time customer. Forced to cancel a trip thinking I could get some credit WRONG $180 for a change fee which means I end up spending more than double the ticket price...so done!

    Sally Miller

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    1. I had to cancel a trip also and they would not refund me my money for a pre-paid hotel room. I called five times with no such luck. The cancellation policy in my email states that if I cancel I "could be charged one day hotel and tax fee", but the agent told me I was wrong. Travelocity is a horrible, corrupt company.

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    2. I do agree with you, I am having the same trouble getting my money back because I made an out and book my sister twice they are seeing the same name coming from the same place and going the same place, but they are giving me a hard time in getting my refund. what do I do? help me please.

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  10. use hot wire or any other travel site you can. Travelocity is a rip off. I got five different quotes, hung up on once,transfered five times, because I could not understand the people.They outsource to different countries, I was told by a women named Poise Brown at corp. headquarters they decided to outsource about eight yrs. ago.Don't use them if we can't understand what is being said, what we write here dosen't bother them in the least. I told her I was going too turn them in to the bbb in Texas, was told to go ahead they would tell them they can't satisfie everyone. They are the second biggest travel co. in the world. I got five different quotes last nightand a cheaper one from her today. Last night it ranged from 766. change.She quoted me 566. or so under 6.00 hundred. Now isn't that funny. I paid 853.21 through hotwire, because I was told they we're having technical problems with there computers, they we'er running to slow, told to call back but prices went up.What a surprise,how you can legally be riped off and get away with it.

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  11. I'm dissatisfied with my experience from travelocity. Lets start from the top two days after me and my husband booked our trip to jamaica travelocity tried to double charge our account. So therefore for the day they were trying to work out what was going on we couldn't spend money cause it froze our cards. Then a month later travelocity contacted us regarding our flights and how they were not available to jamaica for the day we had already booked and spent our money on their site for the trip + flight. When my husband was trying to explain to the customer service people on the phone we already planned the trip they needed to work it out they unfortunately could not do that for us that we had to then find another flight and pay the difference out of pocket, and the difference for another flight is an outrageous sum compared to the price originally. We tried over and over to try and speak to someone who spoke fluent english, this is impossible with this company, their headquarters number no matter what button you press you have to have another number and when you press the pound key you are then started all over again. In this day and age with computers it's a shame when you dissatisfy your customer cause not like old times where you tell one friend they tell two of theirs... I'm posting bad reviews on every site I can so other people avoid this entirely.

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  12. On 2/18/12 I booked an all inclusive trip with air to Punta Cana. At the time of the booking I also made my seat selections. I received an e-mail confirmation from Travelocity confiming all reservation had been made. On 5/18/12, two days before my departure for Punta Cana, I checked my flights with American Airlines and found out I had no seat assignments. Called Travelocity customer service and they were of no help. Asked to speak to a supervisor and was put on hold for 48 minutes. Finally supervisor "Frank" came on the phone and he was even more useless. Had to call American Airlines and get my seat assignments and pay an additional $52.88. NEVER AGAIN TRAVELOCITY.

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  13. The same run around like all the other customers, no service what so ever , and the double charges are totally ridiculous with no care or sense of urgency. Lie,lies lies for 3 total days. This company should not be operating at all with con artist and scams.No one has time for this or the need for thier money to be played with.

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  14. I am writing this as we are stranded by Travelocity in Honolulu. While that probably doesn't sound like a horrible thing...we have been on the phone with Travelocity for 6 hours trying to get booked home to Vancouver. Travelocity cancelled my boyfriend's return flights, for what reason we don't know. They are blaming United Airlines but it is clearly their wrong doing. The agents at United were very helpful but said they couldn't re-book us because there was nothing in their system to begin with. We keep calling their call centre in India and talking to people who are totally out to lunch. They keep saying the same things, and when they can't answer our questions they put us on hold (for 40 minutes one time) or say they can't hear us and then hang up. Most calls have been from our Canadian cell phones and cost a small fortune. This is a total nightmare. I have used Travelocity many times in the past and didn't have any problems. I will NEVER again give them my money. As it stands right now, we had to pay $130 to get from Maui to Honolulu (on the flight we had already paid for) and then paid another $150 to stay in a super crappy hotel by the airport. I'm on hold yet again right now with a supposed supervisor in India. We will be lucky to get on the flight tomorrow night and arrive home a day late. Very young children and jobs waiting for us. So frustrating!!!

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  15. Travelocity is the worst travel company on the planet and I will never use them again. I booked a condo on the beach in February and here it is less than a week away and I call and they have never heard of me. My vacation is ruined. Worst part about it is that Travelocity isnt tryng to make it right. They are offering me a a single room travelodge instead. Really? How am I gonna fit 6 people in that? Its either that or a refund and there is no telling how long it will take to get my money back. In total Ive spent roughly 9 hours on hold over the course of three days and spoken to 3 different supposed managers. Please everyone tell ur friends and there friends never to use this company, we needc to run them out of buisness.

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  16. Frustrating 2 1/2 hour (yes I said 2 1/2 hour) phone call with a service rep. He was VERY difficult to understand and he wasn't able to understand us either. After two hours of complete insanity we still didn't know what he had booked. Another agent came on the line and took over because the original agent couldn't figure out how to book 3 airline tickets cross country. At that point we decided to cancel and try booking it ourselves on line. We asked the 2nd agent 3 times to verify we hadn't been booked or charged for the flights. He assured us all three times nothing was in the computer and he would cancel any flights we had tried to make.
    Two days later we went on the Travelocity website, booked it ourselves because we were assured no reservations had been made. We saved $1,500.00 on the same flights by booking it ourselves and it only took 30 minutes. UNFORTUNATELY, Travelocity did book and charge us for the original unauthorized tickets. When we called customer service (and I use that term loosely) to point out what seemed like an obvious error on their part we were originally informed the tickets were nonrefundable even though the two sets of reservations showed the same three prople double booked on the same flights on the same days. This was a $4,000.00 error! Travelocity finally admitted it was their mistake because of the taped phone call. But even after that admission it still took 2 weeks, 15 different agents/supervisors before they finally offered more than a credit toward additional travel, UNBELIEVABLE.
    We learned the hard way but we will NEVER use Travelocity again.

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  17. I've never made a public complaint about a company because I feel that it's in bad taste but my experience with Travelocity was beyond terrible and deserves just that. I will not only NEVER use this pitiful, sham again, but as a public media figure, I'll be steering would-be victims away from loosing enormous amounts of their money and time, getting email spammed, etc.

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  18. I am surprised that Travelocity does not seem to care about all of the negative posts having been posted. I am also a VERY unhappy customer, I will NEVER use Travelocity again. They charged me for 2 rooms in a hotel that did NOT have them, then the hotel charged me for the one room we were able to get. I have been waiting for over a month for my refund, which I just found out was not even processed by the customer service rep. If I performed this poorly at work, I would have been fired. Travelocity, you need to work on your customer service, or just shut down!

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  19. Please....I repeat...PLEASE DO NOT USE TRAVELOCITY. I have been trying to communicate with someone that speaks English. That I can understand..and I have had NO LUCK. They keep telling me to call this number or call that number and all of a sudden their system seems to be down. Wth? THIS IS THE 5TH TIME I HAVE TRIED CALLING (today)AND HAVE BEEN ON HOLD FOR 15 MINUTE at one of the phone calls. THIS IS SOO FRUSTRATING THAT A COMPANY CANNOT DO THEIR JOB. I wonder if they even care about loosing customers? Sad loss for them.. THEY RUINED MY HONEYMOON AND I AM NOT EVER...EVER...EVER GOING TO USE TRAVELOCITY. Id rather use another company even if costs me a little bit more..as long as they get the job done...and getting accomplished professionally. TRAVELOCITY...I SUGGEST SHUT DOWN OR MAKE BETTER IMPROVEMENTS...TRY HIRING W/IN THE U.S...I have nothing against other nationalities..but this is ridiculous. Very UNPROFESSIONAL!!!
    Upset BRIDE!!

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    1. I agree, awful customer service! The agents in India have no idea / authority. Travelocity does not stand up to its customer service policies. I will never use this company's service again. Expedia is much more reliable.

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    2. I totally totally agree! I will never use Travelocity again, such a nightmare.

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  20. Unprofessional is not a word to describe the service they provide.

    I booked a ticket a month in advance. On the day of my flight went to the airport and was never able to use my last name had a typo on the reservation. While at the airport I was on the phone for 2.5 hours with 3 different representatives who spoke very little English assured me that they will help me and I will be able to fly. Make the long story short; the plane took of without me. Travelocity never gave me money back or store credit, my daughter ended up buying me another ticket for another date, I missed the wedding that I was going to attend. I was eventually was transferred to English speaking supervisor who simply refused to help, and just said cant help you. I had my passport and a driver’s license with me to proof that it was me, didn’t help. Anyone has any advice. Can I take them to court?

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  21. If you are interested in a company that displays no interest in the satisfaction of their customers, please give your business to Travelocity. This organization is attempting to define the word Unprofessional.

    Attempting to make last minute changes to a reservation
    *reports of unavailble flight that was available
    *Disconnected
    *Second agent found the flight immediately
    *Requested Receipt for change fees
    *The receipt never came despite assurance during the change
    *called to compain and get the changes reflect on my
    account, disconnected
    *The reported ticket cost change "The same" it was -246.00
    *Modified ticket appears in trips on their site on the
    original date, changes are not seen until you open trip
    *After complaining the receipt does not indicate action on
    Credit card, unuseable as an expense receipt
    *No apology for the inconvienience or ineptitude.

    This company does not deserve your business as the DO NOT CARE ABOUT YOU!

    Ben

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  22. Beware of Travelocity. Do not do business with them they SUCK. Here is what happened to me:

    I bought 5 tickets through Travelocity for a trip to Romania for my brother's wedding. After typing all the 5 names, I must have been cross eyed and did not realize that I forgot an "i" in my daughter's last name, so instead of typing CHIN, I typed CHN. I did double check all the names, but I guess the H next to the N looked like there was an I in between. I messed up! My fault! :-(

    On Monday, I got an e-mail from Travelocity to check over the itinerary...I almost passed out when I realized that my daughter's, Natalie, last name was wrong. I immediately call Travelocity to see if I can change it. Travelocity said that they can't change it and that I should call the airline. I called Romanian airlines, TAROM, who in turn told me that their policy doesn't allow for name changes and that I need to call Travelocity back.

    Anyway, after I got the lame excuse from TAROM, I called Travelocity back to see what can be. Travelocity told me that the only thing I can do is to buy another ticket for Natalie. I believe this is crazy since we are all human and we all make mistakes, but to penalize me like that it is crazy. I believe this is a ridiculous policy. I understand from some of my friends that on Expedia, you are required to enter the passport number, just in case mistakes like these happen. I'm wondering why Travelocity doesn't have a policy like that? Is it because they are banking on mistakes like these to make money off people like me?

    I also called AIR France who in turn say they can't make the changes, it will have to be done by TAROM and Travelocity. This is all messed up! I fell like I'm a ping pong, bounced around from table to table. It is simply ridiculous.

    Since then I have been given conflicting information by Travelocity agents and supervisors. On Tuesday afternoon, I finally found an agent who was willing to help. He supposedly called the Romanian Airline (TAROM) and told me that Natalie's reservation will need to be cancelled and reissued a new one, but I will need to wait for a Waiver Code for the airline and to call Wednesday morning to see if the Waiver Code was approved. I called Wednesday and was told that I should call back the following day since the Waiver Code has not been yet approved.

    Last night, I spoke to an agent from Air France who informed me that Natalie, my 3 year old daughter, was booked on a different return flight all by herself. I was livid! How could Travelocity put a 3 year old child on a flight all by herself??? I called Travelocity today to verify. I spoke to a Travelocity agent who confirmed that Natalie was on a different return flight all by herself. This is outrageous! Supposedly, while I was waiting on the phone, the agent spoke to the airline to rectify this and came back to tell me that Natalie is now on the same flight, but we need to wait for yet another Waiver Code and to call back the following day. I asked to speak to a manager and was transfered to a person named Sarah who assured me that everything will be resolved. I asked her to tell me if Natalie was on a different flight and she told me that Natalie was never on a different flight. So, I asked her why the previous agent told me that Natalie was on a different flight. The manager supposedly resolved the issue and told me that I will be receiving a confirmation in 4 to 6 hours. Why would an e-mail confirmation take this long?

    I'm still waiting to get a confirmation e-mail from them.

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  23. Similar experience for my trip booked thru travelocity....terrible customer service over and over on calls to them, no response from Supervisors or returned emails. This is all over a fairly small dollar amount but the fact is that Travelocity screwed up and just won't admit it. I too will NEVER use this site again.

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  24. I have spent thousands of $ using Travelocity. They have screwed me and will no longer get my business, over a simple refund of $67.50,which they promised I would get. I would suggest priceline or Hotels.com. to anyone booking any travel. They have no accountability and no one who can resolve simple refunds.

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  25. The media outlets need to hear about this (CNN, etc) as does the Board of Directors/President. I booked a flight at some 4K. I was notified it had been changed and that I had booked a night flight (which I did not) then, in purchasing Travel Protection (because this just reduced my vacation by a full day) that I would have to go through some insurance company called "TravelGod" (no kidding) and that losing a days vacation was not a good enough reason) have been on the phone with (3) different people from India for ver an hour now. They have all told me the name was Carole (they are all called Carole for US English speaking people) would not give me an employee ID, then I got a Paul - NO ACCOUNTABILITY AT ALL!!) I strongly urge anyone even thinking about using Travelocity to think again. I will e-mail write post to facebook and anywhere else including Associated Press to hope someone of responsibility picks up on this. Also report to BBB and Ripoff Report. The ONLY way to hurt companies like this is with BAD Press and in the wallet - as they have chosen to do to ours.

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  26. I went on a website for Marriott Residence Inn in Orlando and called a toll free number that was on the Marriott website. I assumed it was Marriott, but it was a subsidiary of Travelocity called World Choice Travel. They did not identify themselves as being 3rd-party and kept referring to "sister hotels" in the Orlando area, as if they were Marriott hotels. The, when I booked it, what I was told was a AAA discount, was the standard rack rate of the room. Even the Marriott website (the one they had infiltrated) had a much lower rate that what I was offered. I booked a 3-day hotel reservation for two days out from the booking, and then canceled about an hour later. Within that time frame, my credit card was charged for all three nights, nearly $500.00. I called back to speak with a supervisor and he actually seemed quite concerned and said i) I should have been advised of who I was talking to and ii) that my card was going to be billed immediately, even though I had a day or two to cancel if I wanted to. He said he was going to forward my complaint to the "Escalation Department". I told him I did not think it right they hold my money for "7-10 days" as it should have never happened and he agreed. However, he said the reservation was cancelled and that they no longer had the money and it was up to my bank as to when to post it back to my account. Therefore, I called my bank and was told I needed a 6-digit authorization number to have it credited immediately back to my account. I then called back and was given a customer service number of 866.270.2849. Well, after being on the speakerphone at my desk on hold for just over 4 hours and 54 minutes (yes, that is correct folks), I simply gave up. I then called back and found that the ONLY way to get someone to talk with you was to state that you wanted to make a new reservation, and then they would gladly talk to you. However, all they wanted to do was to transfer me back to the original "hold from hell" line I had been on. I then looked up the corporate headquarters in Texas and gave them a call; on hold AGAIN for over 20 minutes and still never spoke with a human.

    As a retail consultant whose job is to teach people how to provide good, quality customer service and to make sure people are happy and have a pleasant experience, I was ready to commit suicide. I have never in my life been so frustrated and stunned at the lack of caring, compassion, communication and overall customer service levels. Shocking and a total abortion of the meaning of customer service. Not to mention the fact that of the 10-12 people I spoke with throughout this debacle, NOT ONE PERSON spoke clear English. It is a joke to think that we have degenerated to this level. Travelocity and it's "partners" are a total and complete joke.

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  27. DID NOT HONOR THEIR SATISFACTION GURANTEE .

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    1. They need to be reported . Everyone here is unhappy....they have to be stopped

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  28. 1. Do not believe to in conformation e-mail you receive from Travelocity. It is general template and does not really reflect real exchange policy for your particular ticket. I found it the hard way… Customer service Rep actually admitted it.
    2. Travelocity has no interest to excel their customer Service. Understanding that I lost my ticket because passenger cannot take flight that day, I have asked customer service to at least work on changing this template going forward, because it is misleading for customers. The answer was “NO”, they will not do a thing because it requires changes and contacting marketing director!!! What a lame excuse!!! Very sad when company reps not only don’t want to help customers, but also to the company they work for. That tales a lot about their company philosophy.
    3. Will not use this company ever again. We are all capable of purchasing tickets directly from Airlines. As customers we choose to use travel agencies, to gain customer service and Flexibility. But when you have to face this kind of customer service… Rather use airlines directly. At least you know the polices you read on the conformation e-mail applicable to this specific airline and they stand behind it.
    4. Agree with Jules: They DID NOT HONOR THEIR SATISFACTION GURANTEE.

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