Louis Vuitton Corporate Office Headquarters HQ

135 comments
Louis Vuitton USA Corporate Office Headquarters HQ

Address:
East 57th Street # 1,
New York, NY 10022
Corporate Phone Number: 1-212-758-8877 ‎
Fax Number: n/a
Email Address: n/a
Stock Symbol: MC

Louis Vuitton France Head Office and Worldwide Headquarters
22 avenue Montaigne
Paris, 75008
France
+33-1-44132222 (Phone)
+33-1-44132119 (Fax)

Louis Vuitton is famous for fine leather luggage and handbags. The company is one of the most valuable brands in the world. Louis Vitton's main competitors are Gucci and Christian Dior.

Louis Vuitton's toll-free customer service number is 1-866-884-8866. The company does encourage users to use their technical support system and help forums on their website.


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135 comments:

  1. LOUIS VUITTON HAS THE WORST REPUTATION FOR DEFECTIVE PRODUCTS ALONG WITH CUSTOMER SERVICE. THEIR PRODUCTS ARE SO POOR QUALITY. EVEN "MANAGER" DARLENE RODRIQUEZ AT THE BEVERLY CENTER,CA. WAS STATING IT HER OWN SELF. WHEN I WENT TO THE STORE TO SHOW MY DEFECTIVE BAG.

    GUYS IF THE MANAGER IS TELLING YOU AS A CUSTOMER THE PRODUCT IS NOT THE GREATEST. THAT MEANS THEY HAVE A TREMENDES PROBLEM.... THANKS DARLENE FOR SHARING THIS WITH ME I'LL MAKE SURE I NEVER BUY ANOTHER LOUIS VUITTON PRODUCT.


    4/24/11

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    Replies
    1. totally agreed!

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    2. May 13, 2012 (Mother's Day)
      Louis Vuitton, Stevens Creek Valley Fair California

      I was at the store because my husband wanted to buy me a present for mother’s day. We went inside the store and checking the purses (nobody greeted us). I saw bags on display rack at the right hand side of the store. I went to check one purse and was looking at the price when the security man approached me and told me that I cannot go to that side.
      I was offended, embarrassed and humiliated when the security guy approached me. There was a lady customer who heard the whole thing and smiled. My right as a customer was violated because I am not allowed to check the price of their high end purses? I did not make a scene and immediately obeyed the guy and went to look for the store manager.
      When I complained and told the store manager how I felt, I got insulted too. He told me that the reason for not allowing customers on that side because the store wanted to “PROTECT THE CUSTOMERS IN CASE THE PURSE WILL FALL”.
      That is not acceptable to me and that’s a total bs!
      I am not stupid to accept that reason!
      I felt discriminated during my visit in your store. They treated their customers based on how they look and how they dress up?
      My husband and I were only wearing simple shorts and I was wearing slippers but both of us are educated individuals and make descent money. Maybe they thought I cannot afford to buy their very expensive products!

      These are the things that they should have improved and done in that store:
      1) Assign a staff in each corner to watch and stop customers when checking the purses and the prices.
      2) Put a door so that customers know which part of the store is off limits or better put a "DO NOT TOUCH" sign!
      3) The store manager needs to be retrained so that he knows the right words to tell the customers when they complained (DO NOT USE THAT REASON AGAIN!)
      4) Hire more friendly security person, at least smiling when approaching customers.
      (You don’t need to look so serious!)
      5) You have to treat all your customers the same. Do not discriminate based on their looks, jewelry and clothing.

      I am very disappointed visiting your store that day. Knowing LV carrying very expensive purses, I was expecting they have a high quality customer service and first class treatment but it was not!
      I would never again visit this location and will not recommend to anybody!
      My visit ruined my Mother’s day!

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    3. i agree. i purchased a purse in March for 1300.00 The bottom is now coming apart. I recieved poor treatment at the Yorkdale store and the downtown bloor st. location. I was told it was a wear and tear issue. Twelve weeks??? will never buy another one. I have 3 purses and buy them for my daughter and neices for graduations etc. It was always a special brand. No more. Glad to see my views are shared.

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    4. Greetings to those of you who may be considering the purchase of a Louis Vuitton accessory...save your money.

      The only thing that Louis Vuitton is, is expensive. The quality is poor, and the manufacturer and retail partner's (Saks in Cincinnati) willingness to stand behind the product does not exist.

      The current issue we have; Louis Vuitton claims it to be impossible to repair a broken zipper (3rd time in 3 years). So, we are left with a worthless compilation of cheap leather and other substandard materials for our $1300+ investment.

      Look soon in Cincinnati for a "billboard" expressing our dissatisfaction.

      OH, and don't bother calling...the condescending attitude of the person that answers the phone at the New York office is clearly indicitive of what Louis Vuitton stands for...POOR, quality, and customer service.

      Delete
    5. I know its embarassing when security approaches you and the manager gives you a lame excuse. Don't let that ruin your day or shopping experience. The fact is they both cant afford the merchandise, then try to make you feel beneath them. Go back and shop till you drop, and don't worry about stupid people. Have a great day.

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    6. I agree their products are NOT what you would expect as far as quality you expect for what you pay!! It is sad how they promise what they can not provide; and this is truly the last time i will be shopping with LV. I had my hand bag in for a repair and the could not process it in the time fashion they promised i have spoken to many representatives and i get no where. I could not even get a return call from a supervisor in the time promised or at all since i decided to call back to verify the reason he had not called me back. I just got off the phone with Dedra in the corporate facility which again just wasted my time and was unable to be provided with the promise of my handbag arriving in the time period they have provided and of course they could not loose out on any funds they receive by offering me a replacement of what i have paid for. Just goes to show this happens constantly or else i am sure replacing something would not be such a sacrifice for this company. Sad we think of LV like the best of the best only to come and realize that other brands such as GUCCI are better quality and actually stand by their word as well as their product.

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    7. I totally agree. I bought a man's wallet a year ago at Louis Vuitton at South Park mall in Charlotte, NC and it's already falling apart. So I took it to the store, and of course, the sales rep gave me an attitude saying that I shouldn't have kept wallet in my BACK POCKET!!!!!!!!!! And he says I have to pay $210 for the repair. Is he KIDDING ME!!!!!!!!!!! I paid almost $500 for it and it's falling apart after one year. I bought a messenger bag that I paid $2000 and I'm really regretting it. No more LV!

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    8. Bro the customer service is terrible I called the Paris store and they kept asking what do I want in a rude way and I tried to tell them but kept interrupting and then kept saying if u don't know wat u want don't waste my time and all I wanted was someone who can help me work at Louis

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    9. I have purchased my last purse from this company. The shoulder strap on my Pochette Metis has broken. "A month ago I took it to the store which is a sixty minute drive from my home. I was told they would send me a new strap. I liked that LV stands behind their products and purchased a Berry tote bag. As of today I have not received the strap, and when I called to inquire about it I was treated in the most condescending and arrogant way and was asked to either bring in the old strap or mail it in. Never again!!!

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    10. My husband purchased a purse for me as a surprise in 2016 I didn't use it right away, but when I finally did my whole entire strap started to peel and I started having issues with the binding. One day I was sitting in a hospital waiting room I started to have a conversation with a random woman and we got on the subject of Louis Vuitton I showed her my bag and she had a nerve to say my bag wasn't real. Yes she did! I said excuse me my bag was purchased at the Galleria Mall in Roseville, CA Louis Vuitton Store. That was so embarrassing! I haven't even had the bag for a year. I took my bag back to the Louis Vuitton store and I thought they would've at least exchanged it for a new one. Well I thought wrong! "They do not stand by their product" especially after you spend a good substantial amount of money. My bag was shipped out for repair it took about a few weeks came back and guess what? It had to be shipped right back out again for the second time, because when they repaired the binding they forgot to attached the clasp closure. it took a few weeks got it back I didn't use it right away and guess what as of yesterday 10.12.17 they shipped it out again for the third time, because they did a very poor job repairing the binding. Man I called headquarters several times and made complaints. This has been a horrible experience, but before my horrible experience I bought my husband a Louis Vuitton Wallet and that did not hold up well at all and he takes very good care of his things, so that right there put a bad taste in his mouth from the start. We decided we would never buy Louis Vuitton ever again. We're done!

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    11. I AGREE WITH ALL OF THESE HORRIFIC REVIEWS, THE CUSTOMER SERVICE IS THE WORST I HAVE EVER ENCOUNTERED & THEY SHOULD BE ASHAMED OF THEMSELVES. LV WAS A SUPERIOR PRODUCT, BUT NOT ANYMORE & THEY NEED TO TRAIN THEIR STAFF TO NOT BE CONDESCENDING. ITS VERY SAD.

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  2. For the amount of money you spend on their products, it's ridiculous! I didn't realize they sell their floor items to customers which have been handled by others. So of course I want to return an item that I got as a gift and they refuse to accept it because it was "stretched". I didn't even have the item for 48 hours and never touched the inside of the wallet.

    They inspected the item like it was an envelope with anthrax. Really?! Plus they humiliate you at the store.

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  3. I purchsed a bag as a gift for my daughter for graduation. I put some small items in the bag and showcased it on the gift table. She wanted to exchange the bag the next day and I was told that it was considered a used bag. She never carried the bag!!! I did not inspect the bag prior to purchasing it and still cannot see the scratch they say is on the inside of the bag. The bag was only three (3) days old.... WORST CUSTOMER SERVICE EVER!!! BEWARE...DO NOT PURCHASE LOUIS VITTON BAGS!!!

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  4. LOUIS VUITTON SCAM!!Purchased the Tivoli PM from their e-shopping website. Noticed a 3cm brown dot on the handle upon unwrapping of the bag. Called customer service, was instructed to send the bag back for approval of refund/exchange. Without communication for 2 weeks, the bag showed up at my front door with a simple note saying this bag is not in "re-sellable condition" therefore cannot be returned/exchanged. Now, why would I go through the trouble of sending it back if there's nothing wrong with it? What value, service, quality? Not even comparable to the dollar store around the corner.

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  5. I was shocked when I took my bag for repair after using it only a few times, the heavy snap ripped the inside leather flap, and I was told, "just take it to a shoemaker"
    Why pay so much $ for a bag without any repairs available for it? I am even willing to PAY for a repair, which they said they can't do--yet they say they 'handmake bags'??
    I'll NEVER give them business again!

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  6. On July 29, 2011, I went to Louis Vuitton location at 57th Street in New York City Costomer Service and received treatment like I have never before.I brought in a wallet that I had purchased in June of 2010 that I had given as a gift to my son in August of 2010 that was showing signs of wear already. The reason I brought it in was to either have it repaired or replaced.

    When I brought the wallet to the customer service associate Yolanda, she stated she did not believe me that it was purchased only a year ago and that she would have to check to confirm this. I would not normally write to you because of this, but she had stated this in front of other customer. It was almost as if she attempted to humiliate me so as to receive a confession that it was purchased much more then a year ago. I have never been so embarrassed in public, nor have I ever been accused of lying. This was unacceptable, and when she came back with the knowledge that the wallet was purchased when I said it was I confronted her. She apologized and then immediately took the wallet for an assessment. I do not believe she would have taken the wallet if I did not confront her about her rude behavior.

    Any way, they refused to fix or exchange the valet. They stated that if I would have purchased a special treatment for the boarder of the wallet this would not have happened. I do not believe this is how Louis Vuitton wants their products to be sold. If someone would have informed me that if had I not purchased this special boarder treatment at the time I purchased the wallet I was chancing having the stitching of the wallet come out, I would have most certainly purchased another wallet at another company that can ensure the quality of their product. Another excuse that the Costomer Service representative had given me was that my son must wear jeans everyday and that he must keep his wallet in his back pocket. first, my son is wears suits a minimum of 5 days a week. Second, I would like to point out that if Louis Vuitton products are incompatible with jean fabric they should warn their well meaning customers about this fact. I can tell you that we (LV customers) would not be happy to hear this as we pay great deal of money for normally high quality products. I will never purchased any items from them.

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  7. Last Sept. 4, 2011, I received an email from Louis Vuitton NY 5th Ave thanking me for my purchase of Origami Long Monogram and attached to the email was the receipt. The thing is I never purchased anything from Louis Vuitton in NY!!! I bought my purse last year here in Michigan where I live but never purchased anything recently. Another thing was when the purchase happened, my family and I was on our way home from Niagara Falls, Canada.

    I called their customer service (unfortunately, I forgot her name), she was so rude and gave my concerns with disregard. The situation that I was in could probably be a case of IDENTITY THEFT but she was not so helpful at all!!!! The next day, somebody called me from the store itself and told me that they checked the security camera and I was asked to describe myself. I was told to contact a police and report the situation (which I already did the day I got the email) and they will do the same on their end and will keep me posted. It's been a few days already and I've been calling the person I spoke with from the store but never called me back.

    I have to spend some money just to pull up my credit report just to make sure I was not a victim of identity theft. If this thing was just an error on Louis Vuitton's part, they are not answering for it which really pisses me off!!!

    They are so unprofessional to think they are a well known company. THEY SUCK!!!!

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  8. My husband have to call the corporate office for North America about my concern on a purchase in LV, NY (I never did) under my name since the person from the store won't return my calls anymore. The person who my husband spoke with was really arrogant and rude and this is what he said, "We can't be responsible if someone stole your wife's identity...and if it was a mistake on our part (Louis Vuitton) there is nothing we can do...no harm done...sorry."

    NO HARM DONE??!!! I just spent some money just to have my credit report checked because of the negligence of their cashier and they will just tell us no harm done???!!!

    You would think a high end store would be better at customer service but they are not! I would never ever buy another purse from Louis Vuitton! THEY ARE SOOO ARROGANT!!!!

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  9. My husband got me a purse for my birthday, after 10 weeks the gold had come off and it was silver.. i returned it to the store and was told by the manager it was terrible. He mailed head office and they took 3 weeks to get back. they said they would only fix it was it was WEAR AND TEAR!!! after feeling very disappointed i had to agree because calling them only resulted in an American sales person reminding me " we have made our derision" The store sent my purse back THREE MONTHS AGO and it STILL HAD NOT BEEN RETURNED TO ME. Not a word form them either :( rubbish ! :(

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  10. I am a very organized person, I saved every receipt of all my purchases at Louis Vuitton around the world, they do not care! even do that the mistake it theirs.

    I took a backpack that I really like it very much for be change the handle, the handle was changed, no problem there, but, they also changed without letting me know the small handlers that holds the strap of the backpack, few days later it ripped off one of the small handler, I try it Miami, Charlotte and New York and they are accepting that the mistake was theirs.

    I did not asked to change the small handlers and it's in writing!

    They do not care if you spend the over $ 30,000.00 that I had spend at Louis Vuitton in less than two years. I paid $ 150.00 for the error!

    Do not buy Louis Vuitton, if you buy any other designer like Fendi, I took a wallet to be fix, no problem and you have to see it the way it was return to me, like a brand new wallet.

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  11. Janee00

    I puchased a pocetbook and wallet from the Louis Vuitton Store in the amount of $2,594.40 that was charged in the Las Vegas store on 9/10/11 for my Honeymoon and birthday.

    Louis Vuitton took a paper check from me in which they cashed the paper check and at the same time they electronically put the same check through at least three more time for the amount of $2,594.40 for each transaction. My bank indicated that the paper check cleared my account on 9/13/11.

    Since then, my account has repeated been charged in access of three times for the same amount of $2,594.40 on the following dates 9/19/11, 9/23/11 and on 9/27/11 and three fees of $30.00 for each transaction have been posted to my account. In addition, I had to issue a stop payment in the amount $30.00 to stop Louis Vuitton from accessing my account again for the same charge of $2,594.40.

    I am outraged by this experience, Louis Vuitton should reimbursed me of all fees incurred, compensate me for my time, embarrassment and trouble and send me a free gift for my horrible experience especially since I am a first time customer.

    [email protected]

    ReplyDelete
    Replies
    1. ...why are you posting this here? take it up with your bank and/or sue the Louis Vuitton company for the damages.

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  12. This is a letter that I posted to the CEO of the company in FRANCE.

    It seems that their AFTER SALES SERVICE is NOT working!!

    Besides the service in HOLLAND is very bad, but all Chinese are buying so they really are NOT used to good service..........
    In London you get EXCELLENT service!!

    QUOTE:

    Louis Vuitton Amsterdam
    For the shop manager

    Amsterdam, 27th October 2011

    I was reading the article in the national newspaper ‘ de Telegraaf ‘ on 26th October 2011, page 5 with big surprise. Even not on the market you get such a BAD and LOUSY service.
    This is a typical behaviour to Holland, store managers and employees that are NOT client friendly. You have to beg to be served. But at the end of the day we have the power as we decide where to spend our money.............
    The store manager can decide to replace an item free of charge, but in many cases they refuse as then their BONUS is going down, they have to create as much as possible turn over. At the end of the day this is NOT his store all employees work for the company, so good or bad service to the clients, they simply don’t care! They get their salary, and are NOT doing any effort to be friendly. I can understand that sometimes they are frustrated as you have many clients, but only 10% real buyers.............., but this is usual in allshops and your personnel should be trained accordingly! There are special COACHES for this purpose.
    This is very bad public relation of the manager at the Bijenkorf, as ONLY after publication in the media, he agreed to compensate the client.............
    When you buy a Louis Vuitton product you expect a good after sales service, and most of all an excellent quality! Price of your products is very is very high, and for this price the client expects, excellent quality, excellent after sales service, polite and friendly personnel, and much to my regret you don’t find this in your 2 shops here in Amsterdam, at the PC Hoofstraat, and at the Bijenkorf. I was in both your shops long time ago and recently, and this is the reality.
    You can check situation in the shops by yourself or use a ‘mystery client’ and he can film everything........... There are special companies who are doing this on your behalf. I know several shops in Amsterdam who are doing this on a regular basis of twice a month.
    One more thing, your company is NOT doing anything to prevent all the counterfeit or imitations that are on the market at 10% of your prices. When you buy an exclusive brand as yours, you expect that the company will do something to eliminate or take from the market all imitations. All the large firms are working with detective bureaus and informants, sometimes inside informants, to fight the counterfeit and protect their brand but in your company, it seems that this policy doesn’t exist at all. Or maybe you started with this, but too late.......
    Me and my wife are buying Louis Vuitton, but we buy it in London, and buy mainly things that you don’t find counterfeit on the market. In London we get an EXCELLENT service and an EXCELLENT after sales service. My wife lost her cloth cover of her bag, we went to the shop, and the manager on duty without asking any questions has given us a new one.
    You can see the article on:

    http://www.telegraaf.nl/binnenland/10789340/__U_stopt_er_te_veel_geld_in__.html?p=20,2


    wo 26 okt 2011, 05:30
    | lees voor

    Louis Vuitton portemonnee valt na jaar uit elkaar
    door Rob Hammink

    AMSTERDAM - De goudhandelaar en aanstormend accountant Clenn Cheung dreigde weer een jaar ouder te worden.
    I’m writing this to you, with the hope that you can improve the service quality in your shops.

    Sincerely yours,

    George Goldwasser

    Mail:[email protected]

    UNQUOTE

    ReplyDelete
  13. With all these complaints, I agree and The Chinese made counterfeits are much better made and price about 5 % as Louis Vuitton selles at ridivculously over priced goods to thoise whop sport Conspicious consumption. I never liked LV brands and prefered Bottega and Hermes also overpriced. China has taught al these suoer brands that it can be made at 1% of the tpoice and now worldwide internet sales of LV "Replicas as good as the original are sold by billions of $.
    Son in a few years LV stores will not have any customers as all will buy China made! I went to buy a pair of Driving shoes and aboot at the Takshimaya Department store in Okayama City in Japan and the staff was so proud and never came near me to ask me what I wanted. Racism practiced. Just to show them I bought two pairs of LV Driving shoes made inChina and six belts as good as or better than Originals and showed them.

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    Replies
    1. Chinese manufacturing is horrible and the world knows it. I'd rather carry nothing than carry a fake Louis Vuitton bag made in china. You use the term "replica" but in reality it is theft of design and a logo for a brand. Chinese can't come up with anything original and they disrespect copyrights. Pathetic. I spit on China. Thy poison is all with substandard materials and lack of respect for human life. I try NOT to buy Chinese made.

      Delete
    2. shut your dick eating ass up hoe..you probably work for shitty lv anonymous

      Delete
  14. I'M VERY GLAD TO SEE THAT THERE ARE SO MANY COMPLAINT REPORTED. I THOUGHT I WAS THE ONLY ONE. THE CUSTOMER SERVICE IS AWFUL AND JUST AS SIMILAR STORIES HAVE BEEN POSTED; I PURCHASED A DEFECTIVE HANDBAG. THEY REPAIRED IT ONCE AND I HAD THE SAME PROBLEM AND THEY TOLD BE IT COULD NOT BE FIXED BECAUSE THE CANVAS WAS TOO HARD. I'M IN THE PROCESS OF SEEKING AN ATTORNEY AND WILL POST AN UPDATE VERY SOON. ANYONE INTERESTED IN JOINING IN ON THE LAWSUIT WILL HAVE MY ATTORNEY INFORMATION.

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  15. LOL! I have just experienced the same problem as every one else. I bought a bag on line and it is too heavy to use. I tried to return it and the box was dropped back on my front step with a note that the item is not in re-saleable condition! I NEVER used the stupid bag. I placed a few items in it a realized it was going to be too heavy. They said they have several pictures of "markings" on the bag where it was used. Yes, I slid over the shoulder strap, and placed items in the bag..it is "contaminated" ***WARNING***open with gloves in a sterile envionment or that item is yours! Are you kidding me? I did not even want my money back, I just wanted to upgrade! Never again, I will switch and take my friends and familiy with me. Not the economy to lose customers. Other designers will be happy to take my thousands of $$...Really??? Can anyone even believe something so crazy?

    ReplyDelete
  16. I am horrified that Louis Vuitton is not addressing all these chronic problems regarding their products. I bought a white leather bag in the 80's from Gucci and it is still going strong. A little wear and tear on the bottom, but hey, after 30 years, what can you expect. I just got an email promoting fake Louis Vuitton and I was actually going to give LV the courtesy of the email link so that they could track down the scoundrels. After reading all these diatribes, I don't think I need to be the vigilante for them. Customers matter the most.
    Shame on you, LV, for not correcting these matters promptly. And what's up with multiple charges to a customer for the same item. Atrocious!! I won't be buying anything from your stores either. My favorite item has been the train case, I have traveled for years with it on the Orient Express and everyone loves it. No more money coming your way after I saw all these complaints! Just on principle.

    ReplyDelete
  17. Bad service is right! I went into a Louis vuitton in Toronto with my step daughter it was going to be her first bag and she was so excited but after waiting over 45 min. for someone to even look her way her excitement was gone and replaced with disgust here she was willing to spend over $2000.00 on a bag and they treated her like dirt, who do these salespeople think they are??? They're in retail for goodness sake they probably can't even afford to buy a bag and they treat us like were lower than them, how dare they shame on them and us for continuing to purchase Louis vuitton products and actually pay them to advertise their product and get treated like
    gum under their shoe!! well I for one am taking a stand no more LV for me and by the way my step daughter went to chanel and bought a bag and loves it and their customer service was classy just like their product.
    LV can keep their bad service and greedy sales staff.

    ReplyDelete
    Replies
    1. I totally agree. My friend and I were in the Prague Louis Vuitton store where I simply asked a sales associate about a bag when she looked at me and kept walking away. There was a couple next to me whom I looked at and together we all laughed at the unprofessional customer service associate. I simply walked up to my friend, my husband and her husband and stated I will never enter another Louis Vuitton store on principle alone. We left and walked over the Gucci store were we spent our $2000.00+. I returned to the states and have given two of my five Louis Vuitton purses away. Three more to go!!!!! Prague is amazing....Louis Vuitton store and customer service is horrible, avoid it at all cost!!!

      Delete
  18. I bought a purse from the first Louis Vuitton in Paris in July 2010 and it started cracking. I was told in Toronto nothing could be done but when I came to Istanbul, they took the purse in for Quality Control.
    After close to 1 month with no response, I called them today to find out what happened.
    They looked into it and called me back to let me know nothing could be done and there were no recommendations as to how to stop the canvas from cracking further.
    The purse was a meaningful purchase for me and I am very disappointed!
    I wonder if there is a point in taking this further but by the sounds of it, Louis Vuitton has a TERRIBLE reputation for quality and customer service so it might just be a waste of time.
    I can tell you however that I will never buy Louis Vuitton again and am sharing my experience with my social network as well.
    Too bad I leaned the hard way about LV and their products after years of wanting one, but we should all stick together to help future clients from making the same mistake!
    I'm thinking Gucci, Chanel or even Michael Kors for my next purchase.

    ReplyDelete
  19. I am an exaisting client at Louis Vuitton and as a client that has been shopping there for a long time and bringing new people into your stores I am very disappointed to say that Your Louis Vuitton store location in Toronto Canada the bloor street location has very BAD Customer Service. Your staff are all Asian that are very disrespectful and that argue with clients that come into the store that are purchasing LV. And as a buyer from that store I was very surprised and disappointed with the Bad Customer Service from a store of that stature I was shocked from the experience I've had there. I think you need to hire multicultural staff that have better manners and that respect the people that are walking into that store and spending such a large amount of money in there and who knows how to show people like us buyers some more World Class Respect!

    ReplyDelete
  20. I've been buying Louis Vuitton for the past 20 years including some beautiful vintage suit cases, I live in Barbados where LV just opened a store opening night and I can say several of the local good customers I know are on the LV database were excluded from the opening event as the owner of the shopping center Mr. Paul Altman only wanted his clients to attend so that he could sell them real estate not the true buyers who love the product just a bunch of old cronies wanting a free drink, come on LV do your homework! No wonder it was a FLOP!

    ReplyDelete
  21. I am appalled! I purchased a speedy 35 mon monogram, and had it personalized. Cost over $1200, took about 7 1/2 weeks, but it was beautiful! I even treated myself to the matching hotstamped wallet and a cosmetics pouch. I barely use the bag,yet 3 months later the personalized stripes are cracking and peeling. They went to great pains to tell me that they silkscreen each bag, that they are hand painted and then made into your choice of bag "unlike other companies"--a small zing @ Gucci and Ferragamo. I bought a damn expensive piece of junk. Customer service is a joke. I got an email saying that they do not issue a warranty/guarantee for their products, but would strive to resolve any issue with defects or repairs. So far, I haven't seen squat! I have purchased bags from Michael Kors, Coach, Ferragamo, and Gucci, to name a few. Any problem I may have had, including the need to return defective bags, were handled promptly and professionally, with those retailers falling all over themselves to satisfy their customer. I am very disappointed in LV and will NEVER buy another product from them again. Back to Gucci and Ferragamo--they at least know how to treat their customers!!

    ReplyDelete
  22. I am amazed at the number of people who all are posting complaints. I only wish you did not do so anonymously; I'd like to collectively go to LVMH's executive management to air our complaints.

    Like so many of you, I too purchased a bag for my wife on December 22, 2011 ($1,300). The sales woman packed it and it went directly from the trunk of my SUV to my house without ever going outside. I wrapped it and my wife opened it Christmas morning. Unfortunately, I purchased a larger version than what she wanted and she went to return it January 3, 2011 (within the 14 day return policy). It was was never even removed from the satchel, yet the sales manager refused it saying it was used (having a scratch and 2 water spots).

    I explained (by phone, my wife was the one making the return) that if these blemishes existed they had to be there from when it was originally purchased. I was not aware at the time that Louis Vuitton sold floor items to customers.

    Despite my protests, the store manager could not conceive the possibility that the sales woman could have missed these and that they HAD to have occurred after my wife received the bag.

    You pay a premium for any items within Louis Vuitton's product line, which I can accept. What I can't accept is being treated as a swindler and a liar when there is a problem with what was purchased.

    If anyone reading this has information such as email addresses of people within Louis Vuitton's corporate offices; I'd appreciate if you could sent it to my e-mail address. I find it hard to believe that their executive management chain would accept such poor/non-existent customer service.

    If anyone is interested in collecting similar cases to bring forward to LVMH's executive management and/or publish on the web, I'd be interested in hearing from you too.

    Thanks, Steve Ponessa

    ReplyDelete
    Replies
    1. Hello Steve, I experienced a very similar situation with the Louis Vuitton Tucson store today. I will be reaching out to the manager tomorrow, but I do not have high hopes. I was curious if you had had any luck/progress since this post. Please feel free to email me an update.

      Sarah
      [email protected]

      Delete
    2. My name is Kelli and I am experiencing the same thing. I purchased a handbag for over 1000.00. The zipper broke and I took it back to the LV store in Stoney Pt. in Richmond. My bag was sent back to where ever they send them to but was returned and I was told it would not be repaired. I was told by the store rep. to take it to my local "cobbler". I could not believe that LV does not stand behing there products. I now have 4 LV handbags, but I assure you I will not get a 5th. In the past I have purchased many Coach bag and Coach has stood by their product 100%.

      Kelli
      [email protected]

      Delete
    3. Hello Steve, my name is Kelli and I experienced a situation in which my zipper broke on my LV purse. I took it back to the Stoney Pt. store in Richmond, VA where I purchased it. The sale rep. inspected the my bag and said it was in excellent condition, and there would be no problem with it being repaired. It would take approx. 4-6 wks for the work to be done. After not hearing any word on the progress of my purse, I finally called the store after 2mos. It was at that point I was told my bag could not be fixed because there was a crack in the canvas. However, the manager of the store informed me I could take it to my local cobbler and have them fix the zipper. I was very upset because I have a 1000.00 purse that I cannot use. I really couldn't understand why my local cobbler could fix it but LV could not. I presently own 4 LV bags, but I can assure you I will not be getting a 5th. It is a real shame that the name Louis Vuitton does not stand by their products. I own a Coach bag that I had sent back to Coach for repair and it was returned to me repaired and in perfect condition. Louis would be turning over in his grave right now if he read about all these negative encounters customers where experiencing.

      Delete
  23. Bought a patent leather wallet a year ago $850. The edges are starting to tear. Aesha from the Bellevue WA store (where it was purchased) said that the patent leather is very sensitive and not for everyday use. That would have been good to know before the purchase, in fact, I paid a premium for this wallet over others - who changes out their wallet regularly? Quality control reviewed pictures and said there is no issue and their products are of good quality. Really? don't the pictures show otherwise? Very disappointing.

    ReplyDelete
  24. I have spent thousands & thousands of dollars yearly on LV products & leather goods for years. However, I won't be doing so anymore! LV has the WORST & RUDEST customer service department I have ever spoken to in or outside of the US. The number you call for customer service is staffed with nothing but unprofessional idiots who are so rude it is simply shocking! They DO NOT care about the customer & DO NOTHING to help with problems that are created by their mistakes & LV as a comapny. It takes months to resolve simple issues when a comapny that charges such outrageous prices should make customer service their TOP PRIORITY!!!! Shame on you LV... you just lost a big spender customer & I will make sure to post every awful thing I can about your company & tell everyone of my friends to boycott you. Maybe after you loose enough customers you will attempt to make the huge changes your company needs to make. You sell a high end product as far as cost but have a low end budget for customer service & the agents you hire to deal with your customers are IDIOTS! You should be ashamed!!!!!!!

    ReplyDelete
    Replies
    1. I wish there was a like button to what you have written.I will never buy LV again.They just don't want to exchange it and make excuses and humiliate you! Terrible USA customer service!!!! It should be reported to France. Anybody know who to contact??

      Delete
    2. http://www.lvmh.com/functionalities/contact

      Delete
  25. WOW!!! ITS AMAZING HOW WE ARE ALL HAVING THE SAME PROBLEM !! I TO PURCHASED A BAG THAT I COULDNT RETURN BEACUSE I TOLD BY A VERY, VERY , MICHAEL AT NORDSTORM IN CHICAGO THAT THE BAG HAD BEEN USED !!! I NEVER USED THE NEVERFULL HANDBAG !! I TO WOULD LIKE TO KNOW IF THEIR IS A NUMBER TO CALL WITH TIS CONCERN !!

    ReplyDelete
  26. WOW!!!!! IT'S REALLY SAD THAT WE ALL HAVE THE SAME FEELING ABOUT THE CUSTOMER SERVICE OF LOUISE VITTION . I EXPRENCED THE SAME HORBALE !!!! CUSTOMER SERVICE BY MICHAEL AT THE NORDSTORM STORE IN CHICAGO I'LL . MICHAEL IS VERY , VERY , RUDE . I PURCHASED A NEVERFULL HANDBAG AND I COULDN'T RETURN IT BEACUSE HE STATES THAT IT HAD A STAIN ON IT HOW !!!! I NEVER USED THE HANBAG . I AGREE THAT WE HAVE SPENT SEVERAL THOUSANDS OF DOLLARS WITH THIS COMPANY AND WE HAVE TO RECIEVE THIS TYPE OF SERVICE!! AND NOT TO MENTION TO BE CALLED A LIER !!!

    ReplyDelete
  27. Today, I walked out from LV store in Canoga Park CA in tears!!! My husband bought me couple items from LV at the Beverly Center for Christmas. When purchasing he was informed that they are extending their return policy for holidays. So then, We went to the LV store at the Rodeo Drive, CA. Tried to returned the purse the manager gave us an attitude and said that we can only exchange the item since 14 days past. After calling customer service(no help), I exchanged the purse, but kept the scarve. Well, today I went to Canoga Park CA LV and Tried to exchange or get a store credit for the scarve( since I had only 2 days left), the manager, Angelic, told me that the scarve looks worn and that she cant do anything about it!!! But Yet she is sending me to the original store ( Beverly Center) to return my item there???I didnt even open the box fully to take the scarve out. I have the same scarve in a different color, so i knew how it looked.Im a manager for a high end retail store and this is not how you treat your clients. I got really upset....called customer service again no luck... I regret spending all my money for this company...After spending 1 hr with my 2 yr old son(being sick ) I left the store with full of tears and until now I cant get over it how rude and disrespectful they were towards me. I am askig if Anyone can help me out and get me the CEO's e mail address please. I am going to write a letter to their corparate in NY and Paris. Hope the CEO will take the time and try to make their clients happy!!!!

    ReplyDelete
  28. They will make excuses not to exchange it. Just buy another brand!

    ReplyDelete
  29. I purchased my whilsire mm handbag @ xmas time (2011) and came in perfect condition! ALl the brass ware had protectant film on it to prevent from scratching. I love it so much I had to have the matching wallet so I purchased last week, through the Louis Vuitton sales associate the mongogram Sarah Wallet and made the decision to have my initials hot stamped. BAD IDEA. So last Tuesday I went to Fedex to pick up my wallet, as I sat in the car and opened the box, I looked down @ the zipper pull and it was all nicked up and completely tarnished! I wanted to cry! Then frantically inspecting the wallet, I looked @ the button on the front of the wallet & it wasnt tarnished but was all scratched up. I was in complete shock but wait theres more! So I checked to see where it was made and guess what?! They forgot to stamp in the leather stating where it was made!! All it had was "Louis Vuitton Paris" and had my initials hot stammped in gold underneath! Just because I had my initials hot stamped does not mean they need to forget to put where it was made! I immediately called the SA that ive purchased both pieces from and she sent me a return label to ship it back, which I ended up paying for orelse the wallet would of taken forever to get in their possesion. They finally received it yesterday and inspected today. I called my SA and guess what the inspection came back as? NO DEFECTS! Is the inspection department blind? Im so sick to my stomach to think that I am going to be stuck with a defective wallet thats $700. It's so upseting. My SA also told me today that another SA spoke with one of their customers that just bought the same wallet as me last week, hot stamped too and hers has the exact same problem. I feel that they are trying to take advantage of this whole non-refundable hot stamped items by using the products that arent in best condition. My SA is getting back with me tomorrow, she requested a 2nd inspection. Wish me luck. Has anyone else had this problem?? I contacted my credit card company & they said I can disbuite the purchase due to Louis Vuitton not providing the quality of products that they promise! Ugh!

    ReplyDelete
  30. I'm disappointed on their customer service. Just bought 2nd crossing finger not to have problems in the future. But the more and more I read, the more I think I will have to give up on LV!! No point in spending soo much money and there be a chance to not get the right treatment as a paying customer. Is there somewhere where one can complain? There has to be something people can do?

    ReplyDelete
  31. I have decided that after reading so many of the "same" complaints, I will spend my hard earned money with other handbag designers. I own the LV Manhattan GM ($2,100). The leather along piping of the edges of the bag is so thin that the piping is now exposed. The representative in the LV store in New Orleans told me that it would cost $287.00 to have it replaced. REALLY? I also wrote a to LV and to date, NO RESPOSNE. Their customer service is terrible. As far as LV is concerned, you DON'T get what you pay for. What you do get is poor quality craftsmanship.

    ReplyDelete
  32. This type of poor customer service is what we received in Boston and they charge you to repair items that have been damaged to due to the heat and then cold of the zipper parts that creates a form of mold inside the bag. I tried to have them fix two of the bags for me and they wanted aprox. 500.00 to repair them....The rest of the inside of the bag and outer bag was in perfect condition....I have a lot of Asian friends that are great fans of LV that are now very sad to hear of this treatment and standing behind their product....Boston, MA USA

    ReplyDelete
  33. Terrible customer service! YOU guys be ashamed of yourselves!!! Louis Vuitton USA!!!!I've never seen a designer treat their customers so unprofessionally...they have a tactic of saying the purse is not in sellable condition it's been used so they don't have to exchange it...
    HOW DARE YOU!!!!!!!!!We are the ones that pay your salaries. When people stop buying LV which they will as they will get humiliated someday when they need assistance like I did......you all will be looking for jobs!! I've been buying LV for the past 25 yrs.....I will never buy Louis Vuitton again, I'm very disappointent that I had to get humiliated like this after all those years that I've spend a lot of money in your stores!!

    ReplyDelete
  34. I purchased a bag on their website and never received it. They refused to reshipped and asked me to dispute the charge with my CC. HORRIBLE. NEVER WILL I BUY FROM THEM AGAIN

    ReplyDelete
  35. I am disgusted and done with LV!! They don't give a crap, I had an acting store manager tell me in her "expert opinion" there was nothing wrong with my bag when they was clearly a defect. They don't care one bit and will do anything avoid an exchange, or return. They might as well just note final sale on the receipt "buy at your own risk." That's the truth!! Lastly, don't even bother to call customer service, all they had to say was there is nothing we can do!!

    ReplyDelete
  36. Im am totally appaulled at the service that I have received from Louis Vuitton Cape Town, South Africa.

    I would like to know what are the guarantee they offer when purchasing of a Louis Vuitton product. I had a look at their mission and this is what it states

    "Bolster the image of our brands with passionate determination
    Group brands enjoy exceptional reputation. This would not amount to much, and could not be sustained, if was not backed by the creative superiority and extreme quality of their products. However, without this aura, this extra dimension that somewhat defies logic, this force of expression that transcends reality, the sublime that is the stuff of our dreams, Dior would not be Dior, Louis Vuitton would not be Louis Vuitton, Moët would not be Moët... The power of the companies' brands is part of LVMH's heritage. It took years and even decades to build their image. They are an asset that is both priceless and irreplaceable.
    Therefore, Group companies exercise stringent control over every minute detail of their brands' image. In each of the elements of their communications with the public (announcements, speeches, messages, etc.), it is the brand that speaks. Each message must do right by the brand. In this area as well, there is absolutely no room for compromise."

    Surely if this is what they say their stores and staff are not binding to it. My bag cost me almost R10000.00 which is a lot of money for a middle class citizen but because of what they promise A Louis Vuitton is not a Louis Vuitton and nothing should be compromised so is that quality when they talk about extreme quality and do we not expect that? So when a product is defective should they not replace it as they claime their products are extreme quality? so if their is nor room for compromise they should just replace the items that have cost us a small fortune or some times a lifetime of savings but they are taking our money for granted so then we should turn the tables and let them feel what it is to be appreciated by your customer. Just remember customer is king!as we decide whether we will buy or not?

    ReplyDelete
  37. WOW and OMG is my only response to Louis Vuitton's customer service, I am just so glad that I only purchase the 1.1 mirror replicas of the brand. So if it breaks(which none of my replicas have done),I will just purchase another one with no problem. Some of you were asked to pay for the repairs...$200+!!! I can buy 3 bags for the cost to repair one. So people the best way to get LV back is to buy replicas of their brand, that seems to piss them off. Plus, some of their products are manufactured in China now anyway, it's just put together in France, Spain and USA...in the same factories with the replicas. lol

    ReplyDelete
  38. Anonymous, I agree with all the compliant! I just had mine today was so put off with LV between the sale lady and the store manager in SF that I would never purchase another item from there again. There are so many great brands there who need this rude service and inconsiderate of customer care.

    ReplyDelete
  39. I purchased a handbag in Las Vegas at the Bellagio. The salesperson, Michelle spent an extraordinary amount of time in the back room, putting the bag in its pouch before bringing it out to me. I didnt take it out of its pouch, and when I returned home the next day, I went to the San Jose LV store to purchase a wallet. I had my hand bag with me, still wrapped, and took it out to compare the size with another style that I saw. I asked the salesperson about exchanging it, and she immediately refused citing the bag was blemished, and unsaleable. I hadnt even owned the bag for 24 hours, never took it out of its packaging. The salesperson and manager were so rude they refused to help me resolve the issue, and the handle on the handbag was truly blemished. I called the Bellagio store and complained but they did not offer to resolve the issue. I was treated so badly, I would also never shop there again. I think their sales personnel are just as dishonest as the management for not honoring "the brand" .

    ReplyDelete
  40. I DO NOT KNOW WHAT ANY OF YOU ARE TALKING ABOUT.

    Louis Vuitton is an exceptional brand/lifestyle; Every item is dealt with care. Before a purchases, they allow you to inspect the item before purchasing because they do not sell defective items. With that said if they do not sell defective items then they can not take it back from you. So before you purchase it, INSPECT IT. I knew of people that have exchanged items with no problem, they will not except a tiny scratch.

    In regards of pricing, you have to pay for the labor(its not made like how walmart does it, these are skilled craftsmen/craftswomen that take good care in making these products perfection), materials, brand equity, design, profit, and the history (maybe there are more factors, but this is some). Louis Vuitton is a luxury brand that is not able to be accessible to everyone; if Louis Vuitton prices were inexpensively then a large part of the public will purchase it and that takes away from purchasing the dream of owning a Louis Vuitton product which i believe if you purchased a product for thousands of dollars, I don't think you want someone to own that name for less, don't you thing??? Each year Louis Vuitton increases their prices and the company has been around since the 1854, that can also explain the prices, so if you want to buy something, buy it now.

    I am not aware of other designers policies but Louis Vuitton is specific with keeping all their products in perfect condition, if they are not perfect, well lets just say you would not see them again. They do sell products that are on floor but again you do have the option to inspect that its perfect, which most likely it is OR just ask can I get this item from the back. Whats the difference between buying a shirt on a floor rack and purchasing a handbag that is displayed????? you can't wear a handbag on your sweaty body, its placed on someones hand, what do you think people do, lick the item, if germs freak you out, whip it gently with a moist and not soaked cloth. As many of you may know, there are many consumers entering the store, so I can agree that some items do have blemishes from so many people touching it, so it would be difficult for associates to check every item, this is where you come in an inspect before buying.

    In conclusion, don't blame the sales associates, thats their guidelines, REMEMBER before you purchase it INSPECT IT

    p.s if your going to purchase something expensive, you better inspected it regardless if its Louis Vuitton or another brand cars, jewels, ect..., so if you didn't do that you should of had thought to yourself, what if I want to return it. LIFE LESSON

    ReplyDelete
    Replies
    1. YOUR A AN IDIOT. YOU PROBABLY WORK FOR LV.

      Delete
    2. LOL! I agree! I guess being an employee of LV you don't need to know how to spell! IDIOT!

      Delete
    3. LV is the worst brand and customer service is sooooo bad. Never again will I return and buy an LV product, EVER !! they should be out of business cus they don't know how to run one.

      Delete
    4. Hello to all, my name is Julia and I do work for Louis Vuitton. If all of you people didn´t have some sort of inferiority complex for not being able to afford 80% of the products in the store you would not be making such comments.
      1. The security guards are police and therefore do not need to smile or be nice, that is what we are there for.
      2. If we are treated like shit we will not be splendid with the customers, that is just plain human reaction. We eat shit daily, 8 hours a day, and if you think we are prejudice based on dress code then you don´t know retail. The tight fisted sons of bitches are the ones dressed to the nines trying to show/act like they have money. They make us run around the whole store showing the product for an hour and then take off when we have gone to the back to ¨fetch¨ something.
      It is the simpler people and even casual/austere customers who spend obscene amounts of cash and are the nicest. I can vouche for that since I am a sales associate.
      If everything was so god damn shitty then it is pretty odd that we are the number 1 luxury company i the world raquing in a cold 6 billion a year in revenues. Therefore it does not really matter what you write because I do not think we will lose much business!

      Delete
    5. Wow you sound like a great salesperson. You are the reason I will not buy from LV any longer. I can't believe you post such foul mouthed comments. You should be fired on the spot. You don't make $6 billion Julia the company that signs your checks makes the money. I'm sure you can't even afford a Louis Vuitton.

      Delete
  41. its really ashame that people spend their time and money to purchase your products and you dont even give them tne courtesy of a response. Not even an apology. I guess the customer is always right doesnt matter to your company. I have several high end designer bags and have never had a problem with any of their merchandise or speaking with someone who wsnt willing to accomadate me in any way. I guess the joke was on me this time.

    ReplyDelete
  42. Christopher... you must work for LV.

    Not one person on any website has had a positive experience. Most high-end brands stand by the quality of there products. The problem with Louis Vuitton is that they have no warranty or guarantee at all. They do not make it very clear when you purchase the product. If I was aware of this I would've never purchased the bag.

    ReplyDelete
  43. What a loyal employee Christopher!. They completely suck. Was given a bag for Christmas, the stud on the inside holding the handle came off within 1 month, took it back, they have now had it a month and am no nearer getting an answer. Ridiculous service and ridiculous products. Will buy copies in future as the quality is no where as good as it used to be.

    ReplyDelete
  44. It truly amazes me that all these people have had similar experiences like the one I just had. On 3/29/2012 I purchased 4000 dollars worth of merchandise - 1800 dollar purse, 790 dollar wallet, 440 dollars cosmetic case and a 600 dollar pair of sunglasses. The next day I spent 2450 dollars on the Nice cosmetic case for home use. When I bought my bag I was told I was purchasing a brand new bag. Well come to find out I was lied to. I went back yesterday, 4/5/2012, to purchase a gift for my friend's birthday and saw a brand new version of my bag. Looks nothing like the used handbag I was sold. It's obvious I was lied to by the associate who treated me like a queen when I was spending over 7000 dollars but as soon as I have a problem I'm treated like a second rate citizen- like scum! I can't believe a brand like Louis Vuitton would treat their customers like this! All I wanted to do was exchange my bag for the same bag! The bags don't even cost a fraction of what we as consumers pay for them and they aren't willing to do what they should to a high paying loyal customer. Today LV not only lost me as a customer but my entire family and all my friends! I'm sure when Mr. Vuitton started his brand back in 1854 he didn't treat his customers this way! I've decided to take this to the media... I'm contacting my local news station to see if they will do a feature about the LV store in San Jose CA where I bought my items. After calling customer service today after calling the store to no avail and leaving the store manager a voicemail with no response I was told the store manager would call me... Still haven't heard from Chris the manager. The associate Monica who helped me is acting like I don't exist! I am so disturbed by how I've been treated. My experience has been ruined. If anyone was able to get any results please email me at [email protected]

    ReplyDelete
  45. STAY FAR FAR FAR AWAY FROM LOUIS VUITTON

    On November 11, 2011 I dropped off a Louis Vuitton Carryall Bag for
    repair, I needed a new zipper put in the bag , I was quoted a price of
    $125.00 and was told it would take 6 to 8 weeks I signed off on the
    agreement receipt number 985-943.

    In January of 2012 I would say around the 15Th I called to see if my
    bag was ready. I was told by the sstore manager Alex The bag had not
    been sent out for repair as I did not sign work order. I advised him I
    was looking at a signed copy My Copy of the work order and if this was
    the case, Why was I not notified that this needed to be done two
    months ago. At this point he agreed that a mistake was made on the
    stores part and they would send the bag out immediatly and have a rush
    placed on the repair. At the end of March I called and was told Alex
    would call me back , He never did I again called and spoke with
    Michelle and explained everything and she basically could not believe
    I still did not have the bag. She made some calls and told me she
    would move heaven and earth including if need be her having to fly to
    California to get the bag herself and I would have the bag in two
    weeks. On April 13Th I called and again was told Alex would call me
    back and again no call. I then called Louis Vuitton Corporate and
    spoke with Dana She again apoligized and swore she would look into
    this and get back to me her number 866-884-8866 EXT 546. April 16 with
    no response from Dana I called and left a message for her to call me
    back At this point I have no faith in Louis Vuitton and have no idea
    what they have done with my bag When I spoke with Michelle at the end
    of March she advised me they would waive the repair fee and Include a
    new dust bag and lock free of charge for there errors in handleing
    this matter. I thanked them and stated that since I was forced to
    purchase a second bag for the gift that I needed this was the least
    they could do.
    But the bottom line is I still do not have a bag and have been
    embarrased as this was originally to be given to someone else as a
    gift I was forced to go and purchase another one to acomplish that . I
    was then planning on taking the bag on a trip that was in February
    and again could not due to the fact I do not have the bag

    I have been greatly inconvinenced both with my time as well as
    financially and this is just wrong The store in Dadeland was not only
    rude they just did not seem to care and when I did get someone who did
    that being Michelle she was sent to the Palm Beach store and was no
    longer handeling the situation on my behalf. I expected when I spoke
    with Corporate on April 13,2012 to get immediate resolution But again
    that does not seem to be the case and I do not know where else to
    turn so I am going to file suit against them as well as have been forced to report them to the Better Buisness Bureau. This is Louis Vuitton the alleged
    Ultimate in Shopping and at this point you get better service out of
    K-Mart

    ReplyDelete
  46. Hello - I had originally posted a message here on April 6th about my terrible experience I had with the Santa Clara, CA Louis Vuitton store. I am happy to say that after contacting the store director, I was able to resolve my problem. My bag was replaced and they have been more than helpful.

    ReplyDelete
  47. Wish I had read this site before buying anything from Luis Vuitton.
    Worst experience ever in Tysons Corner VA.
    And, the customer service, as mentioned above is horrific.
    Shabby work, terrible service sooner or later will ruin a reputation and in turn, I can only hope, their business.

    ReplyDelete
  48. useless brand helpless staff Indian staff and products being sold in DLF Emporio in New Delhi India are fake

    ReplyDelete
  49. July,2012
    DO NOT PURCHASE LOUIS VUITTON BAGS!!! Experienced the same treatment at the Louis Vuitton store here in Naples, FL. I think the sales people are specifically trained to be snobby, disrespectful, and degrading toward their customers unless of course your visit is specifically to purchase. I own several Louis Vuitton bags, two that are only used occasionally, and one, the GM Neverfull that was used regularly. The stitching that holds the handles on to the bag began breaking and separating from the bag, the plastic coating on the inside of the bag began peeling away as well as pieces of the brown LV plastic outer were cracking and peeling away, I was told that it was "well loved" and they will not repair or replace the bag. When I called Customer service in CA they told me they had to go by what the manager says at the store and they will not repair or replace it either. I am going to post pictures online so that people can see the quality for themselves. HMMM... plastic coated interior, coated plastic canvas exterior, and stitching that doesn't hold up to daily wear...and I paid how much??? Silly me! Needless to say...they have forever lost me as a customer and I also make sure I continue spreading the word. Shame on you LV....

    ReplyDelete
  50. July 2012

    Just a suggestion Louis...You may want to head back to school. Not only to learn how to make a quality product to justify your prices but most importantly RUN to the nearest School of Customer Service and Respect and please make sure you bring along all of your sales associates!!!

    ReplyDelete
  51. I called there to get some information on how to authenticate a Louis Vuitton Bag I received as a gift. I was told by their Corporate Office that THERE WAS NO WAY TO DO THAT! I asked several times, several different ways and they said that the counterfeit bags today were made identical to the original? I am thinking of selling my bag I received but do not want to misrepresent it's authenticity so the most logical thing to do is take it to the experts...right? If they can even tell then what's the point of spending thousands of dollars!!!

    ReplyDelete
  52. I went to the LV store in Yorkdale to purchase a bag I had my eye on for a while. When my fiance and I walked in we were not greeted. We then stood in the middle of the store waiting for a salesperson to appear but they were all too busy doing nothing to help. I didn't want to just walk up to the display and pull a purse down so I was waiting for someone to help me but no one did. After about 20 minutes my fiance suggested we go look somewhere else. I ended up buying a gorgeous Michael Kors bag. As soon as we walked in to MK we were greeted with a smile and the saleslady was SO helpful. I am so glad I did not put up with the garbage treatment from LV and I invested my money into a company who has their priorities in order.

    ReplyDelete
  53. bought a artsy for $1800 from Louis Vuitton in New York in January 2012 and it is know August 2012 and it started cracking on the sides what the hell. By far the worst Bag i have ever had. What it lasts you like 5-6 months and then thats it I HATE LOUIS VUITTON NEVER AGAIN. unless they help me fix the situation I will never buy from them again

    ReplyDelete
  54. Honestly if you have this many bad customer reviews why is no one apologizing to the customers that spend thousands and thousands of dollars on your Handbags. I think we at least deserve an apology from the corporate office. Dont you think? This is not kind and is very low grading of Louis Vuitton.

    ReplyDelete
  55. LV customer services are so bad and they judged you by the way you dress and look. It's business should not have survived and can't even compared to a one dollar store.

    ReplyDelete
  56. Robert E. Washington IISeptember 2, 2012 at 10:37 PM

    I patiently read all of your comments before I bought my 1662.00 bag. I absorbed all the information and decided to give it a shot. I ordered my bag from LV online. That big day comes and I hold my breath. i open the box and guess what, a brand new, in pristine condition bag arrived at my house. No scratches, rips, stains ect.... I love my bag, period. Now don't throw some crap at me about being an employee like you did the other fella. Your problem is you went into the store expecting them to drop everything they were doing and kiss your ass. Well, as Dr. Phil would say " how did that work out for'ya ? " Treat sales people with respect and you will get it in return.... : )

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  57. I bought the Art Deco boot (short), on 8-22-2012. I have been waiting on this boot to hit the store every since I received the fall 2012 catalog book in the mail. I had been waiting for the boots in a tall Art Deco high boot. I wanted this boot so bad I called the OakBrook mall store in OakBrook IL, to have them add my name to the waiting list for when the boots arrives. I received a call on 8-22-2012 that the boots had arrived and when I got to the store I was greeted by Natalie Aguilar who I always deal with and she is very nice. I tried on the boots and I could not get the boots all the way up, it was very tight on my calf. I wanted those boots so bad and Natalie stated to me that they have the boots in a short boots, and I tried it on as well. The boots was cute but I wasn't in love with the boots. I stayed in the store for over an hour trying to decide if I should get the short boots.

    I was informed that I have 30 days if I decided to bring the boots back. Therefore I bought the short boots, after having the boots a little over three weeks I decided to take the boots back before the 30 day return policy. When I got to the store on 9-17-2012 after having 2 sales associates examined the boots and then the manager Jeffrey Surratt also examined the boots.. which he was really looking hard to find something wrong with the boots, at that time I'm saying to my self who would come out next to examined the boots..the navy seals. I informed Jeffrey that I had never worn the boots other then trying them on in the store. I explained to Jeffrey that I was not feeling the short boots and that I was undecided at the time when I had bought the boots..He stated that he remembered,then I replied I would like to return them. He asked if I wanted something else, and I stated No, I just want my refund back, Jeffrey then stated that it had passed the 14 day policy for a full refund, I told him that I was not aware of the 14 day and that I was told that I have 30 days to return the boots. He said that's correct you do have 30 days to return them but not for a refund with this sarcastic look on his face. He was glad to say that to me because I had complained on Jeffrey in the Pass regarding a different situation. Then he said..you sign the receipt, and I said I sign the receipt because I was already told that I have 30 days & also I thought that I was signing the receipt because of the amount that I had spent.

    He showed no remorse. I felt unsatisfied because I know what was said to me regarding the return 30 day policy. I know that they are aware, that they are telling customers 30 days so that, if the customers decide to return their item/s they would only be able to do a return, and that; that way they don't lose the commission on the sale. I asked Jeffrey as a one time courtesy could I return these boots back seeing that this was my first time returning something and knowing that I shop with them all the time. He stated No, with that same sarcastic look on his face. I felt unsatisfied with his service as a manager. I was humiliated and disrespected because I shop there often. I was very angry and I could not stop shaking inside my body. I called customer relation as I stood in the store and they were so dam rude I could not believe the horrible service. I had explained to the rep. I could not remember the rep. name because I was upset, when I spoke to him after explaining my problem, the condescending attitude of the rep. in the customer relations dept. is clearly indictive of what Louis Vuitton stands for POOR, quality and customer service.

    I hope that they will do something about this situation and attempt to improve in managers customer service satisfaction, and get rid of Jeffrey Surratt or send him to a management coaching class, and Louise Vuitton needs to reform their return policy or at least honor a one time refund within 30 days.

    Showanda B.



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  58. OMG.. Reading all these complaints is awful.. I also purchased traveling bags at the San Diego store and the services is also AWFUL... even with their so called "manager"... sooo sad that LV would allow all this to happen with their brand- so sad!

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  59. I have read alot of these posts. Interesting. I was in Italy in June of 2012. My girls and I were shopping and came accross one of the Louis vuittron stores. When I went in I saw a really old Louis vuittron trunk behind security glass. I wnet to the counter to talk about the trunk on display and wanted to ask some questions about the old trunk because I have one that looked very similar. I got no help. I was ignored. when I finally was able to talk with asales person they weren't very friendly and no help at all. I then was trying to take a picture of the trunk so that I could compare the one I was given from my Grandmother. The security person was rude and not very nice and basically threw me out of your store. I was then in in another part of Italy actually Duermo the fashion capitol of Italy and I saw another Louis Vuittron trunk in the large Mall there in one of the high fashion stores and the employeees as well as the security person were extremly rude, unhelpful, and basically ready to have you arrested for wanting to ask about the old trunk. I became very discouraged with Louis Vuittron in general. All I want to do is ask a few questions concerning my ols Louis Vuittron trunk that I know came over here to america with my Grandmothers mother. I was not given any headquarter info. or numbers. Pretty sad to have been treated like I was an idiot.

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  60. I sent my bag to Louis Vuitton last Thursday to be repaired and it was returned to me on Wednesday the following week. It was as if the bag came into the store for repair and was repackaged and sent back to me without any attempt to be repaired. The email that was given at the bottom of the letter was incorrect: [email protected] I also tried inserting (Louis) in front of Vuitton; also tried the original address I was given and used (.com). Nothing worked. Apparently, the Repair Specialist does not know the store's email address. I called the number: (312)944-2010 and it did work, but the person I spoke with, stated the Repair Specialist knows if he can repair the merchandise or not. I am very disappointed with LV's personnel and their lack of concern in repairing their merchandise.

    Billie Harris from Milwaukee, WI

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  61. I am not the only one that I am complaining to Louis Vuitton purses. Many other customers have complained to similar issues that I have. The only thing I need you to do is to exchange my purse.

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  62. AHHHHH...... yeah jet blue damaged the bottom of my bag and sent it to the SOHO store in Manhattan they changed the bottom of my bag and added a lighter color leather now my bag is two different colors and is soo unappealing to the eyes. Basically the bag looks like CRAP.. The manager of the SOHO store in Manhattan has "MEAT FOR BRAINS" she told me that "she is aware of the color difference and LV has changed their leather to a lighter color and in time with sweat and the oil from my skin will turn the leather darker" :/ Huh... WTF is that she sounds straight stupid. LV has insurance to fix any and everyone who purchased or received their products. everyone should write an affidavit requesting their damage bag to be put back in its original state or a replacement bag and send it to headquarters to the CFO, CEO, and demand them to live up to their legacy. if they do not listen take your affidavits to supreme court and SEW THEIR ASS.. SOMEONE WILL LISTEN THEN BECAUSE THATS WHAT I'M GONNA DO.

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  63. Worst customer services, especially the Roosevelt Field Mall, Garden City, NY store has ghetto people working, without any manners and customer service experience. I have decided not to buy anything from that store.

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  64. I agree the product is not what I thought it would be. And the customer service is horrible. I can't believe they are able to sell so many bags at such and astronomical price. I think for now I've had enough and will not purchase a LV bag again. And if you ever have a problem in Vienna and Mr Kornfeld is sent to help you, expect to WALK AWAY IN TEARS!

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  65. Hello,

    Everyone here should go to www.ripoffreport.com and complain. When ever anyone looks on the internet and does a query on Louis Vuitton, they will see all the complaints.

    I am going there myself after I get a bit more information. They are rude on the phone, expect that because they are a "luxury" item they are doing you a favor by you spending your money with them, and when you ask to escalate the problem, they blow you off. I am not letting my complaint go, I have taken it to the corporate office in NY, and I will also file a complaint with the main office in France.

    What they haven't quite figured out, which is business 101 in any MBA class, is recurring revenue is what makes a business successful, not gaining new business.

    Good luck and there are other companies that treat the clients fantastic.

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  66. I actually worked for Louis Vuitton for 5 years. I always found there to be a conflict between the face that the company wants to present (great customer service), and reality (how much have you spent with us?). I am so sorry for all of the posters who have had negative experiences and I have seen a lot of different situations. I can only speak for myself but, I always tried to treat everyone with courtesy and even tried to make it fun for them when I could- assuming they were half-way decent people who didn't hate me right off the bat for a bad experience that they had at one of the other LV stores, lol!

    In my case, a customer made an error and I received the fallout. A lady whom incidentally also purchased over $100k per year on ready to wear clothing alone, left the store with her products (and entourage) and came back a few hours later claiming I didn't give her two of the items (oh please, get off the meds and lose a few of the hanger-ons who most likely took the items because you are too crazy to remember anyways). This lady with millions upon millions of dollars in her bank account and homes around the world melted down in front of me over around $400. Earlier in the day, she showed me pictures of her on a yacht for the LV Cup in San Diego putting on a flotation device with the help of the CEO of LV and all of the other rich asshole executives around her. So, she had all of the execs phone numbers on speed dial and proceeded to make some calls right in front of me. That was fun. Sure, tapes were reviewed and many high-level management discussions were had, but in the end, I was given a written warning, put on probation and docked 6 months of bonus pay for some shit they cooked up to make it like i did something wrong. During this exercise, I was treated by management, HR and Loss Prevention as a suspect who treated the customer poorly and "we may have lost her for life". They tried to put everything on me and make me feel terrible to the point where I felt sooo lucky to still have a job. I hope someone out there found this telling of the LV culture. All in all a great company. Enjoy!

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  67. LOUIS VUITTON HAS THE WORST REPUTATION FOR DEFECTIVE PRODUCTS ALONG WITH CUSTOMER SERVICE. THEIR PRODUCTS ARE SO POOR QUALITY. EVEN "MANAGER" Sarah in Towson was non-chalant about my issue. I explain to Sarah my bag was defective and how it was ripping in the middle part of my bag. She stated:(ITS WEAR AND TEAR). Wear and tear on $800-to infinity price bags is a disgrace. She gave me the number to client services and sent me on my way. The attitude was oh-well its nothing we can do. The product is not the greatest and they don't care anymore once you leave that store.

    I would never purchase a bag from LV again. I Will continue to pursue this issue until something is done.

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  68. NEVER, EVER, EVER BUY A LOUIS VUITTON. I bought 3 LV bags in the past 6 months. I went to the 5th Avenue store in Manhattan and purchased a Trivoli GM just 10 days ago. They were so rude to me and rushed me out of the store. I wanted the bag so I bought it. In the meantime my patent leather bag that cost $2,700.00 started peeling. I brought it to the Manhattan store and was told VERY RUDELY that there was nothing they could do. It was normal wear and tear. After 6 months?????? I was near tears the way they treated me. After being treated so rudely I decided I did not want the bag I just purchased 6 days ago. I brought it back and they said it was not in pristine condition so they would not return it. Do not believe their policy of 10 days to return. They are liars. Once that bag leaves the store it's yours regardless of what happens to it or if you change your mind. I will never buy another Louis Vuitton bag again. I have alot of friends and coworkers who will now never buy a LV bag either. What kind of company is this? They don't stand behind their products and they treated their customers like garbage. I get better service at Target.

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  69. My apologies, I purchased the bag 6 days ago and the policy to return is 14 days not 10.

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  70. After reading all of these comment I do not feel as bad. Today my wife and sister are in the Dominican Republic for a week. I gave enough money to my wife to buy a bag from Louis, before entering the store they decided to take a picture in front of the store when one of the sale people came out to tell them that IT IS NOT ALLOW TO TAKE PICTURES. HOW DO YOU THINK ONE WILL FEEL AFTER TRAVELING FROM NEW YORK. THANKS LOUIS

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  71. The way I look at it is, you all only have yourselves to blame for wanting to purchase something so outlandishly expensive to begin with. For the love of God, thousands upon thousands of dollars to buy something to carry a few credit cards, lip gloss and maybe a condom or two in? Who the hell are you trying to impress with your status symbols of wealth? Go buy a fake - as no one will be able to spot the difference anyway - and give all the cash you save to organizations who save lives and make the lives of those less fortunate than your whining selves more tolerable.
    You rich bastards spend more on a simple clutch purse than I can afford to spend on car to get me around to Drs appointments....and yet you expect people to be sympathetic to your plight of bad customer service etc. I have never really begrudged that rich people are rich as I believe you are entitled to your entitlements - however, that being said, I have never been less sympathetic to your snivelling, whining, woe-is-me attitudes than I am after reading all the complaints above.
    For the love of God and all things sacred, get some perspective in your miserable lives and give some thought to those who don't know where their next meal is coming from nor how they will be able to pay their electricity bill or medications or a thousand other necessities of life they cannot afford - and a lot of it being through no fault of their own making.
    In closing, unlike 99% of you who signed 'anonymous', my name is John A. Kent and you can feel free to write and abuse me, or try and justify your spending obscene amounts on such overpriced merchandise directly to me at my email address; [email protected]
    I guess we'll see if you too have the guts to include your real name and email address should you choose to contact me.

    Ciao.

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  72. I purchased the Louis Vuitton Black Suhali Leather L'Ingenieux PM Bag and its literally falling apart! I'm so disappointed in the quality of this bag. Then on top of it the customer service is awful...they want me to pay an extra $1000 to repair it when it is obviously a structural defect in the bag. I will never buy another Louis Vuitton product again.

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  73. I had an extremely bad experience on the phone one last Saturday with a "Alexander". This little punk kid actually told me that he had partied too hard the night before and that is why he was having trouble inputting my information. Are you kidding me? This is who LV hires? I have spent thousands of dollars on their products and they get cheap labor (drugged out or still drunk) that can't even do their jobs? The issue still never got resolved and I never got a call back like he promised! Big F-grade on that. What happened to LV?
    Definitely not a high-end maker (or employer) of quality products anymore. Stay away and do not support such a company. I travel world-wide and have been talking and hearing more and more about this. Sad. They use to be the best around.

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    Replies
    1. Just wait Louis Vuitton is going to go down fast for all their lies. Read my blog below. Trust me on this one it is true. I work or a lot of manufactures all over the world.

      Delete
  74. So when are you going to tell everyone that your Louis Vuitton Products are made in China? You have the material flown over and you DO have a manufacturer there in China making your products. You are charging all these consumers and loyal fans a huge amount of money and then stabbing them in the back with lies. If you don't announce it soon. Then I will make sure it hits every news station in the world. Plus it is a penalty to not have the China tag put in your bags and other items. Your company is shameful for this. People are also wondering why their products are falling apart.

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    Replies
    1. Shame on LV. Sales you a horrible quality bag then charges you to fix it. You get screwed

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  75. this coorporation sucks

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  76. LV is the biggest lier and it does false advertisement on their receipt from the stores located in Bloomingdales department store.
    The receipt from LV store located in Bloomingdales department store says;
    Return policy of Bloomingdales applies. I returned a bag thinking of I have 30 days to return the bag but that was not the case. Store manager told me the statement on the receipt does not mean anything and they go by LV's store policy. She said today is the last day of purchase to equal amount or more and it would be final sale. I feel cheated by LV. I called customer service and was rudely told we can't help you and we go by LV store's policy.
    My question to LV is how dare you put a false statement on your receipt?

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  77. LV bags are not made well. It is stupid to pay all that money for a bag and not to be able to use it for a while. The piping on my purse needed repair after a few months. I would not spend a penny more on LV.

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  78. These 10 dollar an hour employees pretending to be important in my personal experience will lie and cheat you in any way they can to get a sale and they don't give a damn about customer service afterwards. Go to Bulgari or another company that has class instead of this two bit nonsense for women who think they are impressing someone with real money with this crap.

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  79. I normally look for reviews on expensive items before I purchased them. I regret I didn't do this for the louis vuitton purse for $1300 and a wallet for $390.00. My purse splitting on the outside of the purse in different areas and my wallet is peeling on the inside. I took the purse to the louis vuitton store and that it could not be repaired. Their products are expensive and should be of better quailty. I will not make anymore purchases from Louis Vuitton.

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  80. I will never ever buy another louis vuitton handbag because the quality is poor and their customer service stinks. When a custmer pays $2k for a purse and wallet you have the expectation that one will have great quality and that louis vuitton would be willing to repair or replace your handbangs or wallets, instead customer service mentality we don't care.

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  81. I am speechless…I had the same experience as basicly all on this page! Worthless cheaply made…but not cheaply sold…LV! Apparently the bags sold in US come fron china and the bags in Eurpoe are from France. They have 2 different customer service offices,

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  82. I went into the store @ Willow Bend Mall in Texas to purchase a handbag. The salesman told me that if I had the purse shipped to my home (out of state), I would not have to pay taxes; I only had to pay $15 shipping fee. Since I was on vacation, I told him I would call when I made it home because I did not want the purse to make it before I returned home.

    When I called to place my order, they took my payment and told me I would get an email confirmation. The next day I called because I was concerned about the email. The man who took my order was not in, so I spoke to a lady who told me that the transaction wasn't complete because the salesman who placed the order hadn't confirmed if I wanted to pay taxes or not. Totally puzzled, I spoke with the manager who was not any help at all. I will never ever go back to the Louis Vuitton Store @ Willow Bend mall. Horrible customer service and they make excuses for their own mistakes. I then called Corporate Office who stated that they would "document" this and contact the store. Horrible Service!!!!!!! Horrible Corporation!!!!!

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  83. LV need to inform their customers when you purchase logo vinyl purse, that there is a possiblility that the purse will began to split and cannot be repaired. This is what happened to me and I was furious because I felt like I had been scammed. I will NEVER purchase another purse!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  84. I have a new patented product for people to buy.

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  85. Customer loyalty doesnt mean crap to them

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  86. I have been waiting since 11/9/14 for a new strap for my purse. These purses are horrible. I can believe i had such a high opinion of them.

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  87. [email protected]

    This company is selling fake Louis online. BEWARE
    Located in Washington State.

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  88. I have always been a devoted client to Louis Vuitton, shopping in their boutiques internationally, I have never experienced such a terrible example of service as in the last couple weeks. I had purchased a pair of Black Evidence aviators for my partner the summer of 2013 and just recently noticed the gold has started to flake away in the bridge of the piece. We both traveled to their Short Hills location to send them in for repair. I was told by Amanda in Short Hills That it was normal wear and tear and that the rain could have washed it away! THE RAIN?! WASHED IT AWAY?! Brass that is dipped 60 times seems like it is highly unlikely to wash away by the rain. What kind of fool do these people think I am. Call corporate offices and spoke to Justin to no avail. Was told that if they try to repair the frames would fall apart. WONDERFUL PRODUCT CONSTRUCTION AND LACK OF BUSINESS INTERGRITY THROUGHOUT THE LV CORPORAION. They should be ashamed of themselves for treating a devoted customer in such a way. Shame.

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  89. Both my wife and I are loyal and long time customers of Louis Vuitton. Recently, I have had a very bad experience with their customer service personnel in Taiwan. This company will not last very long.

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  90. Stop whining everyone! Don't buy LV products for God's sake! They are definitely NOT worth it and inferior quality. You are paying an astronomical price for something made out of canvas with a bit of leather trim. Wake up people! Buy a Coach bag, superior quality, for 10% of the price, or a similar US brand.

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  91. So I bought this LV bag back in 2009 yes quite a few years ago but after having it for about 2 years the material started cracking. you would think that paying that much for a purse you should be able to use it and not have this happen to it! I went to 3 stores soon after it started happening and they said there was nothing they can do. It was wear and tear! I understand protecting your bag from the sun and cold but really it's not like you leave your bag sitting in the outside harmful exposure it's on your shoulder as your out! I just want to let you all know if you plan on buying a LV bag you may want to think about it!! They are not all "cracked up" to what they're suppose to be. I definitely would suspect this to happen to a fake but a real one...no!!!!

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    Replies
    1. You're so right. I have bags where I only paid $40 and has lasted me a long time. So if you're paying hundreds to a grand or more, it should last forever.

      Delete
  92. I have what might be called a man's hand purse with a zipper compartment. It shows no outside or inside wear. But the outside pocket, has a leather like finish that has melted and is now a black sticky goo. You can not touch or put anything in the pocket, without it getting covered with the sticky black goo. This can not be louis Vuitton style.....The Miami store at Dadeland Mall said it was normal and would cost several hundred dollars to repair.....Who ever heard of a "leather like" item melting and getting gooy? Bob D Miami, Florida

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  93. I bought a Louis Vuitton Backpack Purse M51135 I only used it 5 times and the strap broke. How is that possible I pay so much money for it and its a piece of garbage. I should send it back and get it replaced. I'm so mad I don't think I would ever tell anyone to shop at the store or online from them. Straight up garbage so disgusted with this company.

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  94. This comment has been removed by the author.

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  95. To everyone who has complained or are may make a complaint about Louis Vuitton, do it on some of the consumer complaint sites on the internet. It's more effective than putting them on this site.

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  96. I was planning to purchase a Louis Vuitton bag, but after reading the complaints about the quality product and the response from the company, I will not be dropping $1k plus on a subpar product. Louis Vuitton, get your act together or you'll be losing a lot of potential customers. People work too hard for their money. When they purchase a product from you and have an issue with it, you should stand behind your product. Once you stop standing behind your product, people are going to begin to believe that you only believe in your bottom line and do not care about the quality of your products or your customers. When you pay that kind of money for a purse, wallet, etc., it should last a lifetime. SHAME ON YOU!

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  97. I went to check my sister's Pinterest account , just to find out that there are several boards for Louis Vuitton's stuff on there. My sister has been dead for two and a half years now! So obviously she didn't pin them. I am completely disgusted by this! Hacking to promote your product! You are what's wrong with this world and should be ashamed!

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  98. FORGET BUYING FROM LOUIS VUITTON!!!
    The worst customer service, the attitude is we gave you the honor selling you a product which is inferior and does not last. We do not guarantee our product and if it needs repair pay an outrageous price and be glad we do it for you. The zipper on my purse has fallen apart and they do not want to accept responsibility and want me to pay them so much money and be glad that they repair it. I will never buy anything from them again!!!

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  99. Whoa! Wish I had read these comments before making my christmas purchase for my mom at a NYC LV store! Customer service is the WORST! Will never buy another product from them.

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  100. I received horrible customer service at the Louis Vuitton in Washington DC USA - City Center. I was not greeted when I walked in the door. One woman rolled her eyes when I asked for her help, she told me she would be with me in a second and walked by me and never returned. I had to chase down a sales representative just to ask if they had a particular item. No one returned with the item, so we walked out. I was prepared to purchase, but I will not give my money for horrible customer service. With so many complaints of bad customer service, I am wondering if it's just horrible employees or is it Louis Vuitton. How are you treating your employees? They should be eager and happy to work for a high end company. Please please please do better.

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  101. Louis Vuitton works with thieves I paid $35 extra for delivery overnight on 2/8/17 of course signature required by ups. Nobody ever knocked on my door. I never received the bag and LV refuses to give me my money. I feel like I was set up by crooks who stole it. And their recommendation was you can call your credit card company and have them deal with it. Horrible offensive customer service that was to be my 4th bag but since they stole 2700 from me with no empathy. I will never never ever buy from them again. But Gucci or Chanel and save your money for quality. Shame on you calling yourself a luxury brand, and your customer service even told me this happens once in awhile either the delivery person is lazy and just leaves it or steals it themselves or a neighbor. But this was supposed to be a signature required package delivery. Craziest ish ever I'm still in shock thinking is this a bad dream? Do they really not care about their customers or service. Screw you LV.

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  102. By far the worst customer service ever. I ordered a bag for my wife for Christmas and it was the wrong one. We drove 4 hours to Birmingham to return it and had to pay an additional 80 to get the right one. The rep sat on the bag for almost 4 days and did nothing. I called a zillion times and was going straight to a call center since they were so busy. We finally got someone to call us back and they were able to get me the correct bag sent--so I thought. They ordered the bag from the Nashville TN store and provided me a tracking number. Guess what I got when the package delivered--a freaking scarf. Now to complicate matters, before they can send me the correct bag, I have to take time out of my schedule to send this scarf back and my wife still does not have her bag. You will never ever have to worry about me again

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  103. Teleek, Horrible service, security guard needs more training. Every black customer that comes into LV store is a scammer or thief..I was so embarrassed and humiliated at the Short Hills Mall location. May seek legal advice!

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