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Comcast, No competent humans to speak to. Have had numerous issues with Comcast. They finally set an appointment to come out and check but ultimately cancelled the appointment. without my knowkedge. I cant seem to speak with a representative to resolve any issues. They just want to restart the tv to fix issues and itis not working. No customer service to speak with. No corporate phone number to talk to someone in management. Not sure how this company runs a business this way. Next step is complaint to ftc.

Comcast, Frustrating Customer Experience. Comcast employees seem to lack adequate knowledge about their billing system and struggle to understand and resolve customer issues. It’s incredibly frustrating to deal with unhelpful support, and the chatbot offers very limited options to address the many mistakes made by the company. This level of service is disappointing and unacceptable

Comcast, Frustrating Customer Service Experience. I’ve called numerous times about issues with my bill. It keeps going up, yet customer service insists they offer specials all the time and suggest I call back every month to check. Unfortunately, there are never any specials — only increases. They’ve offered to “repackage” my current plan, claiming it will stay the same, but when they do, essential services are often missing. Trying to restore what was removed means another 10 hours of service calls. On top of that, they have a bad habit of “dropping” calls. After spending 3 hours on the phone last week, waiting for a supervisor who never picked up, my call was disconnected. Worst customer service ever! The endless hold times are exhausting. Eventually, you either hang up out of frustration, or they disconnect you. And when you call back, you have to start from scratch. I’ve had an open ticket for several days now, waiting for a supervisor to call me back, which they said would happen within 24 hours — no response. It’s beyond frustrating. Comcast needs to take accountability, provide better service, and treat customers with the respect they deserve.

Comcast, I finally had enough. I have been a Comcast customer over 50 years I am sad to say that I have had enough I have left Comcast. Your prices have gone up so much that now I can’t afford you. Your phone service is so bad I do not want to have to call for help. You better start changing or you will lose more customers.

Comcast, Poor staff knowledge. I was told I could get a free Apple watch.