As an Infinity policy holder I am deeply disturbed by all the negative reviews. I have had this insurance for several years and recently had to make a claim. I collected each document that was required and Sergio picked up the papers (5-21) at Classic Towing in Indio CA. where my car just so happened to be the day we met. My car was taken there 5-19 0r 5-20 where it currently sits. That was10 days ago.At the moment Shawn Comley in the claims department is handling my case.He is either overwhelmed or inept my calls to him have not been returned. It was only when I went to another insurance and their agent was able to speak to Shawn's boss to get some answers. Now that my car has been recovered it seems like the situation still drags on. I hope you can help me out of this nightmare.
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