Old Republic Home Warranty Corporate Office Headquarters

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Old Republic Home Warranty Corporate Office Headquarters
Old Republic Home Protection Company, Inc.
HQ Address:
Two Annabel Lane Suite 112
San Ramon, CA 94583 USA
Website: https://www.orhp.com/
Email: Webmaster@orhp.com

Phone Numbers:
Corporate Phone Number: 1-800-445-6999
Fax Number: 1-800-866-2488
Contractor Relations: 1-877-579-4559
Customer Service Number: 1-800-445-6999
Warranty Service: 1-800-972-5985
Renewals: 1-800-445-6999

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1 comment:

  1. I have had the worst experience dealing with a recent service request. Agents were sarcastic and rude. When inquiring about the time it would take to process an email I sent as instructed to receive reimbursement for a very expensive service request (AC replacement) I was first told by an agent that she didn't have a clue. So I ask to speak to someone with a clue and of course no supervisor is available. When a supervisor was available I was told they would get to my email within 10-14 days. I understand it may have to wait 10-14 days to receive a check once the request is processed, but 10-14 days for them to just get to my email. That's ridiculous and sounds like a staffing issue if it takes 2 weeks to get to someone request. I asked if I could have Corporate contact, and was told by the supervisor that she is corporate. No way, I said, you cannot be "Corporate" in the manner you are speaking to me. How could you post things on your website speaking of such great customer service?? I have had this warranty service since 2013, and have used you all twice for very minor repairs in which my $75 fee covered the cost. And when I do utilize the service for a major repair, it feels like a complete run around. I was without air for a week, waiting on communications between the repair guy and ORPH. The repair guy appeared to be rip off as he was charging things that other repair companies wouldn't charge for. I know because I called around. I was not comfortable with the repair guy and was told there was no other option available, which is why I paid for the expense out of pocket in returns to be reimbursed. I am cancelling this plan as soon as possible.


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