the kost tire shop in wysox pa has got to be the absolute slowest and not giving a damn shop in the country. had an appointment at 12 noon today so I took vehicle up and dropped it off and told them what I was there for,mount and balance 4 tires. went down to check on in it and it was in the shop with tires off but the tech decided to go to lunch in the middle of a tire job. finally get down to pick up vehicle at 245 and they are just finishing . go in the office and I am completely ignored. how in the the hell does it take 2 hrs and 45 minutes to mount and balance 4 tires. thank GOD there is a jack Williams tire here now. kost sucks
Horrible service. I have been there twice in the last two weeks. I made appointments both times and they have no record of it. I expressed I needed the vehicle back quickly and they said no problem. It took them 5 hours to put snow tires on. I will never return to any Kost ever again. The mechanics and people at the front desk are extremely rude. Worst experience with a shop ever. This is the one in North Syracuse, NY. Absolute morons and no regard for anyone's time. Why make appointments if they cannot simply record that down?
The place sucks and rips people off. Got 4 tires from them. For that they give you free wheel alignment and tire balance. After they were done putting my tires on they told me that my (forget the part name) were completely shot and needed to be replaced before performing the free wheel alignment and balance. Of course i didn't let them. I went to GMC with my car a week later and they told me the parts are completely fine and did the wheel alignment for me. They said on my model GMC the alignment is a little more of a pain but probably why Kost didn't want to do it. Never going to them again.I was also there the one time paying a bill and heard the mechanic tell someone on the phone "your rotors are shot"..i could hear the guy on the phone say "i just got those put on 2 weeks ago"...the mechanic had nothing to say, put the phone down and said "i can't deal with this guy"...busted.Unless you need simple stuff like tires put on, avoid the place. Heard nothign but bad things from other places that I trust like they spray dirty oil on shocks and tell you that your shocks are leaking and you need new ones.Scammers. Some news station needs to do an undercover investigation on them
Johnson City NY location (Reynolds RD) was kind enough to blindside my mother with $1000 worth of nonsense when all she needed were her winter tires put on... I live nearly 200mi away - guess I should have been with her...
Just a quick note of thanks for the great customer service I received from Jeff Howells at the Tunkhannock location. He has always taken care of our auto needs and has stood behind every thing he has sold. He is a great asset to you company.Thanks Jeff - Harry
On Wednesday June 8th I went to Kost Tire in Milford PA for a 9am appointment. I arrived at 8:52 and was out of there at 11:30. When I asked what was taking so long and if my Truck was ready they told me they had to go to the dealership to get the oil filter they did not have mine in stock for the Toyota Tundra. The manager did try talking to me and offering me a Free oil Chang eon my next visit that I did not want to wait around again for another oil change. Then a couple of says later my oil light comes on and my husband checked the oil. Well its now the 13th of June and to our surprise there is no Oil on the Truck!! We contacted Kost Tire immediately they wanted us to bring it in to put oil in. We told them no we wanted our Dealership to go over the Truck inspect and make sure there are no damages done from not having any Oil in it. The Manager there Dominick stated that Kost Tire would be held responsible for any damages to our vehicle and they would send someone out right away. So they sent the mechanic out with a man named Anthony and they looked and saw there was no oil and wanted to put oil in the truck and be done with the issue. We are now trying to reach the regional manager and rectify the situation because as of now nothing has been done by standard protocol. Francesca and Christopher Haarklau
Purchased 2 tires about a month and a half ago from the Forest City,PA location. I had to take them back the next week to be re-balanced. I have since purchased new wheels and tires. The problem is that the Kost workers put the lug nuts on soo tight that they cannot be removed. I used an impact gun, a breaker bar and finally a breaker bar with a 5 ft cheater pipe and all I did was destroy a lug nut. I now have to leave for Massachusets and hope that i do not get a flat or anything as it is Sunday and Kost isn't open to fix the problem. I will be seeing them when I get back this week and they WILL FIX THE PROBLEM AND REPLACE ANY DAMAGED LUG NUTS OR STUDS.This had been the last chance I was willing to give them as the last 2 vehicles that I had them align wore tires at an extremely fast rate.It took me 20 minutes and a tape measure to fix their alignment!Brian Zintel
Your location at Wilkes Barre Twp., Blvd. Has always been very good to me. Brian is an excellent manager. Recently I have $900 worth of Goodyear F1 tires installed on my Mercedes Benz Wagon. They began to leak almost immediately. This is my second set of these tires and never had much trouble with them. The resulting cause o f the leaking tires was that the technician did not remove the decals form the bead of the tire preventing an airtight seal on the rim. I drove 1,600 miles on these tires with incrrect tire pressure after inflating them twice on my own. Brian saw to it that the problem was solved, by overseeing the process. Brian is an excellent manager, but the techs should take a little time and ensure that the tires are mounted properly and safely. I have children in the car at all times, and I expect to have tires that will hold air and not risk a failure.Thank you,Rick Ritts 570-855-3527
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