Koons Automotive Corporate Office Headquarters

Koons Automotive Corporate Office Headquarters
Address: 2000 Chain Bridge Rd.
Vienna, VA 22182
Email: n/a
Corporate Phone Number: 1-703-356-0400
Fax Number: 1-703-442-5765
Customer Service Number: 1-703-356-0400

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  1. Need an answer in your policy purchased a car from Koons of Woodbridge 3/14/15 was not happy with autotrak device so they informed me I could return car since no money was exchanged, I did so and now Koons is still running my credit and informed another bank that approved me some lie. I need a letter stating transaction is non and void, and Koons will not intervene in my business anymore. This is unprofessional and unethical. You really should check the complaints and not allow these unprofessional tactics. Waiting for your reply that a letter is forthcoming.

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  3. We came to koons looking for a vehicle. We ended up buying one and after having two days realized it had issues. After telling them about it they said bring it in to evaluate the car. After evaluation some issues were found, we were told that they would cover half the damages. This was after 2 days with car. So with not being able to return it we decided to take another car. The second ended up with a/c problems. We were told it may or may not be covered under warranty and was given loaner car while they looked at it. Well white marsh was not able to figure out the problem so they had to send to another location. For something that was supposed too take two days ended up being 2 weeks. We was called and told it should be covered but then at the last moment we was told it was not and we was going to have and pay 1350$ out of pocket. This is after 2 weeks with car. So at the end we got stuck with 350$ for the loaner car that we knew nothing about paying for and still a broken car. They tried to charge us almost a thousand dollars for it. We have had nothing but issues with them the entire time and horrible experience. If you want a car I suggest you pick another dealer unless you want a junk car and terrible service.


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