Please note that my children arrived 15 minutes tardy due to reasons beyond their control to their appointment at the Westland Plaza Jackson location and the office manager conveniently rescheduled their appointments to a later time (2:00pm). The action to reschedule their appointment was very insensitive and inconsiderate of to the trouble of pulling them out of school and them possible missing imperative school work, also not considering that parents make arrangements with their jobs to get the kids to the appointment. My family also noticed that the patient load was low as well. Also, my kids normally arrive early for their appointments. I think the office manager was unreasonable and as a patient of more than 5 years…I am very disappointed.
Kool smiles in Tucson, AZ. Is father shaming me. Hi am a single father of two and every time I take my kids for a cleaning they give me a hard time and try and say my insurance doesn't cover dental. I am done with them. The entire office is lazy and unprofessional. They only know how to deal with state provided Medicaid. We have blue Cross/ blue shield and they try to tell me that the office in Phoenix, AZ. Is closed at 4 pm. Just another sign of their laziness. Good bye and good ridence.
When my son was 3-4 I took him here. There was an Asian woman doing the work can't remember her name. He was getting a cavity fixed. They did the shot and had him tied down with the strap thing. (Very familiar with it that wasn't the problem) also my son is asthmatic. Well she began to work he was upset. Most kids do get upset. But he threw up during and she moved back in her chair with her arms up and they all looked at him like in shock. I had to grab my son and turn him on his side and scoop it out. They could have killed him if I was not in that room with him. They never apologized or anything but I said you are done. Never been back.
I have never been treated so horribly in my life, I waited 2 hours for a dentist to come in and literally she walked in and out in 2 minutes! TWO HOURS!!! I was told on the phone my appointment was to get an extraction, then on top of all that...I go to change my babies diaper and their was no changing table in a kid dental place!!! Ridiculous!! Never again
Waco, TX. It's been nothing but a fight with Kool Smiles since day 1! Took my son in July 1st to Bellmead, and everything seemed to be okay. The front desk was super nice and helped me deal with our insurance who was a pain to deal with. Well, we were told our son would have a procedure July 27th, and we would get a call to set the appointment time up, they said the lady would call 2 times and that's all so to be sure to answer or call back. A week goes by and I start calling and leaving messages to find out a time my son was going to be seen, and no one would call back. Finally, Monday the 25th(2 days before) my husband calls and talks to corporate scheduling and was told our appointment had been rescheduled for September. So, I drive to bellmead to find out what's going on and of course they were closed. I end up driving to Valleymills and the general manager was finally able to reach the lady who sets up the appointment and she calls and tells me they can get him in for 10am July 27th, which is weird because her phone magically started working in the office the day of the 27th(&when any staff members called her)and I told her I had tried calling many times and left many messages, but she claimed to have no idea what happened, "she never received my calls and voicemails"...So some "miscommunication happens" about money, and we didn't have the funds they wanted so our son wasn't seen. Thursday(28th) I get a call saying a special dentist wanted Wyatt to come in to the Valleymills location, and not to worry about money, so I take him in to be seen(not knowing what's going on), and I asked the lady upfront if she knew what was happening, and how much this appointment would cost. I then was told they weren't even sure if the dentist was coming or not, nothing had been confirmed, but we had about 10 minutes until our scheduled appointment so we waited and the dentist showed up. Went and talked about everything that happened, he told us there were things that could have happened so my son could have had the procedure on the 27th but they refused to help, he glanced QUICKLY into my sons mouth and told me he would NOT charge me for the visit or bother with my sons insurance, and he would personally call me the next day to check up on everything but he never did. (8-12-16) I get a bill for $79 for that appointment!! Are you kidding me?! My son needs a very expensive procedure, money we don't have, and y'all are going to take $79 out of our funds when I was specifically told we wouldn't get billed?! NOTHING HAPPENED! I DID NOT ASK TO GET MY SON SEEN!!! I DID NOT GET A PAPER ABOUT THE APPOINTMENT AND WAS TOLD I WAS FREE TO GO AND I DIDN'T OWE A THING!!!!!! I am VERY upset with everything we've been through with y'all. Not to mention, the scheduler called me saying they could get my son in for Aug3rd in Killeen, I told her that wasn't a possibility and that we would keep our new scheduled appointment for Aug31st, and she tells me they were over a week of cancellation of trying to get my son an approval for more money for his procedure. How is that possible? IT WAS ONLY 2 DAYS LATER!!! They must have never even attempted to get an approval. Also, on July 27th I asked for them to print a treatment plan out for me, and they "couldn't". I was told I would have to drive back to Waco, I live about 25-30 minutes from Waco, to get the paper I wanted printed. BULL!!!!!! All I have to say is if you can keep from coming to Kool Smiles then do it, it's in your child's best interest! I will be calling corporate about everything. I use to think very highly of this company, but how they treated my family is uncalled for. They will never have the opportunity to do it to my family EVER again! They have lost our business and our respect as human beings, not that they care! Very unprofessional!! My son might be 2, but he's in SERIOUS pain and slowly losing weight due to not being able to eat, and to turn him away is inhumane!
Louisville,Ky. Kool smiles is nothing but a joke!! This is a very unprofessional dentist office my kids will never go back I should have never changed their dentist office. First off my daughter is 18mos. 1st cleaning no school this day my son was with me long story short they canceled the appt. Because my 8 yr. Old son could not go to the back with me and couldn't sit out in the lobby by himself, well I think they should have told me about Xtra kids coming, not only that my son has an appt. Today took him out of school get there the OFFICE IS CLOSED who's not passed by now! I'm done as of today F kool smiles yall ain't that darn kool anyway especially the disrespectful office staff
Hattiesburg, MS look smile office is very unprofessional and I will not be returning there. First I went there to get a routine cleaning because I was getting braces and they scheduled me 8 treatments and cause me to reschedule my orthodontist appt. I called to see if I could condense my spots but getting cleaning and fillings together and they said no that's too much work for their staff. I felt very angry because I spend to much money here to be treated like I'm not important.
Anderson, SCDaughter is on Medicaid and we have limited options for dentist in the area, they were VERY RUDE!!*First: Appointment was SCHEDULED for 1pm she arrived 15 mins prior as instructed to do and was told there was NO appointment*Second: Her Medicaid had been reactivated the day prior and when the appointment was made the scheduler was made aware that per the Medicaid office the PROVIDER would need to CALL to verify benefits as it takes 24-72 hours to show up online. Scheduer said that would NOT be an issueThird: When my daughter got there the front desk lady told her SHE would have to call the Medicaid office as she "did not have time" aggravated my daughter did as she was "told" by the front desk lady meanwhile the OFFICE MANAGER told her that she (the employee did not have time to do this and she did not know why anyone would have told her that they would) I as her mother have worked in the medical field for over 15 years and had I been with her most likely this would have turned out different as it IS in FACT the PROVIDERS JOB to do such calling to Insurance companies.Needless to say two hours later my daughter left, not beng seen all because the employee would not look on the other website to verify benefits or pick up the dang phone and talk with them!!!! Calling corporate as we speak
Just got a call that Kool Smiles Corporate is no longer seeing adults. Thanks, I have a smaller than normal mouth and prefer individuals trained specifically in pediatric dental care. Oh well, I heard Kool Smiles is going under anyway. Better to get a new dentist now than later.
I had a procedure done. Had a tooth removed and next to the tooth i had removed was a tooth that had a filling so i ask the dentist assistant when they was done would the tooth be ok or do i have to come to in particular assured me that i would be ok and that the tooth would be fine. Now i have a cracked tooth. The very tooth she told me that would be ok.
Very Disappointed at the Falls Church, VA location. They have zero concern/care for their patients and customer Service is unsatisfactory. I am active duty military and I will caution military spouses and military personal look else where for their dental needs. This particular location is a waste. Customer Service and professionalism is below average. I used the Virginia Beach location for years and had zero problems with them but the one in Falls Church, VA is very disappointing in my opinion.
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