Hello. I am contacting you about a number of complaints for Waterford at summitview, in hummelstown, pa. I am a resident of the complex and have been for the last two years. My first complaint is about the office staff. In particular, Darla. She always has an attitude! For instance a child around here have her a compliment and she made an ignorant comment to her. I have called about property issues and I get an attitude anytime I speak with her. I called regarding an issue yesterday and she told me the maintenance men leave at 5pm, it was not 5pm when I called. Then she came over to my apartment with an attitude. If she doesn't like her job, she needs a new one. Customer service should be of utmost importance to keep good tenants. Another issue I have is that even if the pool is ready to go they will refuse to open it at the time it's supposed to be open. It's bad enough that the pool wasn't opened until last week. We pay rent and post of our rent is for the pool to be operational. Maintenance is slow to get to the things that need to be fixed. I understand there are a lot of units, but maybe more maintenance needs to be hired until the huge issues are taken care of. Sincerely, unhappy resident
Unhappy tenet. I currently love at Belmont Crossing in Washington D.C. and I am very unhappy with my living experience here. I have a major issue with the office staff and maintenance. First things first. It is very hard to get in contact with the office staff. Shen I make a complaint it seems to never get taken care of until I complain multiple times and then it's done weeks later. This summer I went almost 3 months with our working a.c. and I was pregnant 6 7 months pregnant and I had to spend nights at other people houses because it was too hot to bare and they knew that and still had a attitude about fixing it. Now my building is dealing with a infestation of mice and management knows and told me that they don't know when pest control can come it could be weeks and advised me to go but mouse traps when I pay rent here. Now we have been 4 days without hot water.when will this end. I am completely disappointed in this whole experience. Mind you I have been waiting since May to renew my new lease and it's September and I still don't have it. Every time it's a reason they don't have time for me or the office is closed for hours while they take 2 hour lunch breaks. This is the worst me and my 5 week old baby deserve better.
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