The location on at 7540 Stony Island in Chicago, Illinois needs to do much better with customer service. I have shopped at this store many times before. I have recently relocated to Chicago and have had wonderful experiences with K & G in Michigan. Never before have a visited a location where 3 of the 4 doors is locked. Never before have a visited a location where bags are checked routinely.I visited the store today hoping to find some deals. I didn't drive my car but had my purse that looked like a backpack with me for my personal items. Immediately, I was singled out as I walked through the door with, "Ma'am, I must check your backpack." I promptly informed the cashier that it was in fact a purse with personal items and that because it needed to be checked, I wouldn't be shopping and I left.My advice is that if the store is that deficient in loss prevention, WORK ON IT!!! But don't put customers on front street just because the store is in a predominantly Black community.
I recently purchase a suit at the Stony Island store, left very happy, treated very professionally. Toay, i returned to purchase a dress shirt and cuff links I gave my telephone number and asked what the discount would, be before it was rung up, wanting to make sure I had brought enough money. The clerk aske if I was making a change and when I explained not, she stated she was only trying to help me an offered to get a manager, I asked for my previous receipt to be returned an left without a purchase. This young woman was rude and angry an should not be working in public.
My husband and I visit the Tyvola Mall store on Monday, December 26. We shop at this location frequently. We were very shock that the store wasn't very busy and began shopping. After being there about 20 min. I asked one of the employees for the key to use the restroom; the employee told me that he was busy for me to ask someone else for the key. After walking to the front of the store to find another employee for the key we met an employee walking to the front and my husband asked her for the key, she responded, I am busy ask the guy in the back. I responded, we have asked him and he said he was busy and to ask someone else as well. At this point I am very frustrated so I put my items back on the rack and left the store. My advices is that if the restrooms are for paying customers then make it convenient for the customers to use. This was very poor customer service and K & G has lost my business.
Myself and two of my friends went into K&G in Ceder brook on Sat.Looking for usher shirts, throughout our stay in the store,we noticed the sensor was going off when people were coming in and going out, from the time we came into the store.Well at the time we paid it no attention, until we went to the dressing room and i made a comment that the beeping noise was annoying. we came up to the front of the store to purchase jewellery and went to pay for our items.We stood in line maybe 10-15mins or longer and noticed the sensor was still going off.My friend finished her purchase then me(we struck up a conversation with a women at front door) my other friend for some reason her transaction took longer,the women we were talking to were still at the front of the store as we walked out.We just stepped out the front door,no more than 3-4 steps, when the teller came outside and said i need to see your bags. She took our bags out of our hands didn't ask us to please come in so she could check our bags for sensors.Me and my friend were left looking at each other which i made the comment (what just happened). We went back into the store by this time she had our items out the bag and looking at our receipt. I asked her why did she stop us - she said nothing in the beginning just kept looking through the clothing and finally said oh you might have a sensor somewhere. I than said to the teller why didn't you stop any one else. She said we were stopping people all morning, I than said to the teller that's not true ( I was standing in line for about 10-15mins maybe longer and at no time did i see you or the other teller get out from behind the register an stop anyone. I said i watched everyone in front of me get waited on an no one stopped them, i asked her what made me and my friend so different. She said you can argue all you want this is store policy. She never gave a reason for her actions. I have never been insulted embarrassed humiliated and treated like a non-paying customer ever. To add fuel to the fire the women i was talking to in the front of the store she came out with another women neither one was stopped. If that was store policy ever one that made a purchase should have been stopped...... Not just two. I'm deeply hurt by this matter, To make matters worse i went into the store today to talk to the manager because i still want to know why i was stopped.....instead i was humiliated even more.
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