I waited 2-1/2 hours only to be insulted by Dan - the manager at Twin Oaks Imos who could not provide a good reason as to why the pizza was not delivered to me. He laughed at me and then hung up. What type of service is this? I never received my pizza and was told he could not guarantee a time to deliver a pizza to me - what is going on here? Do you not have a responsibility to customer service. What does your mission statement say? I recommend that we all consider a pizza from anyone but IMOs!!!!!!!!!!!
My Husband and myself went to the Belleville Imos on Main street in Belleville, Il and spent $49.28 and when we couldn't finish our 2 pizza's they refused, the store manager, to give us boxes to put our pizza's in. She said they couldn't! I asked for the owner and she said he wasn't in so I gave her my name & number to have him call me and when I was walking away she tore up my info and just looked at me and laughed!! How dare her treat a customer like this. My Husband asked her why we couldn't have a box and she said because we didn't order it to go? Then she said something smart mouthed back to my Husband & he told her we would spread the word to our Family & Friends not to eat their. How cheap are they that they can not give us 2 boxes??? We went to the one in Belleville last night by the Fair Grounds and had no problem with the pizza or getting boxes! Your main street Imos will go on Face Book about the treatment she gave both my Husband and myself. She has no business being a manager there or any where. I would ashamed to have her work at my Imos if I had one!
I lived in St.Louis for 50+ years. Enjoyed many ,many pizzas from Imos. Retired to Sikeston,Mo. in 2015. We got a Imos opened in 2017, nice. I wont ever order another pizza from Imos here again. They have got my order right 1 time, this is going in to make the order. Things like only make half your order then want you get the rest of the order. now you have 1 hot and 2 cold, with watery sodas. Another time wrong pizza. Took this back they made another one and left of one of the toppings off. So they made another one correct and didn't even slice it. Another time my wife went in to order with 1 person there first and it took 45 minutes to get 2 16 inch pizzas. Last night on 11/30/2017 at6:08 pm,I went in to make an order, the order was correct. Here's the issue the counter were they slice the pizzas on has empty box above. Some guy with a beard climbed on this counter and stood on it to put the boxes up. This while some pizzas were being sliced. Who knows what is on the bottoms of his shoes.I didn't say anything, took the pizza and put in the trash.
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