I would like someone to contact me asap. I was laughed at by a manager and employee at one of your locations. I was also told that the manager didn't care that my husband was injured on your property
I would like to know why y'all are offer $20 gift card and the website isn't working.....that us so wrong of y'all and the offer expires tomorrow... Smh
I was called a thief by one of your employee at the Hwy 288 & Bltwy 8 location. I will like to talk to someone, please contact me at [email protected] or give me your phone #, I will call. I am very very upset, will report to BBB & consumer protection agency.
I was given a gift card for mother's day last year. For health reasons I could not use the card right away. Now that I am able, I tried to use the gift card and it was declined. The clerk was very rude, telling me I was so stupid not to realize the card had expired. There was no expiration date given on the receipt. $100 may seem like nothing to you but it does to me. Will never shop at a garden center again.
Your employees need a day off at least once a week ! Working a 13 hr day 7 days a week is ridiculous . And when my significant other asks for a day off y'all can't even give it because it's Christmas tree season. I have doctors appt I need to get to !!! Y'all are ridiculous . And then y'all post ridiculous notes that read they'll be terminated if you call in. Including , sickness, dying, leaving early , or a death occurs. Unbelievable .
I need to speak with someone ASAP. I bought a tree from the Tomball location and it has been shedding terribly. I have called the store nonstop to get no answer. VM box is full, so I can't even leave a message. I'm not happy at all because this was a $50 tree that won't make it to Christmas and I need to know what I need to do to get another 1. I picked this tree up the Sunday after Thanksgiving and have been nursing it with water.
Enough of Kim Hooper please!
A cashier at the HGC West Loop South near the HCC campus was a monstrous comedy.No people or social skills.I wrote to Ms.Kim Hooper and she has not responded.I will go to Cornelius in the future based on this pathetic cashier at HGC.
I just called the location on 5000 Westpark Drive, Houston (Bellaire) the person was very rude and seem not to care to help customers. She was super rude and did not want to talk when I asked for her name she hang up the phone. So I called back and asked for her name and stated for what and I said I want to talk to your boss to let them know you are very rude and she stated he is not my boss I report to the owner. She did give me her name "Jeniffer"
What ever became of customer service these day. I bought some grass Friday night and discovered that I needed more. I went back to get some Saturday and they were all out of stock. Well, I decided to call another store to avoid the long trip, no answer, just voice mail, and I called three more store and drove to two more stores anyway. Every single store have the same voice mail that said happy holidays, hello, we are already near the end of March. No one ever answered the phone at any of the store. So I called the corporate office and spoke to a rude receptionist. She said that's just the way the owner has his phone setup. Apparently the same person owns all the locations. They are so rude and do not care.
I went to your HWY 6 location. Your employees at that location very rude to me. I have never experience such a bad customer service. I will never shop at Houston Garden Center again.
I've been trying to reach a location near me to make sure that their shipment of grass has come in, but keep getting a recording saying mailbox is full. I tried another one of your stores and the same thing. Finally I did get an answer at the West Loop Location near beechnut and the Lady said that HGC does not answer their phones. Why in the HELL do you have a phone number to your locations. This is really stupid. I've already made several trips to your store last week and you were out of grass, and I'm just trying to make sure grass is in before wasting a trip. Maybe ICE needs to investigate all of your locations - because this is terrible customer service.
Your commerical with the chirpy blonde telling us "now is the time to plant flowers" is annoying at best with so many devastated from Harvey and displaced trying desperately to put their lives back together.The last thing they want to hear is something trivial like when to plant flowers. How about saying "now is the time to help your neighbor rebuild and when you return to your home IF YOU STILL HAVE ONE, then we'd like to help you wash the memory and smell of Harvey away with flowers. Your commercial makes me want to throw a hammer at my tv. At the least, pretend your are aware of the vast suffering going on around you and stuff a rag in the mouth of that blonde and get a clue!
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