Hello. My name is Trena and I am one of the nurse reviewer with KEPRO. We process the medicare discharge appeals. I am writing to notify you that I have been having difficulty with one of your buildings today. I have been attempting to contact your Willoughby facility to notify them of a determination on an appeal. Our instructions for contact on the weekends is the nursing supv. I called and was put on hold for 10 mins. Hung up and attempted to call back 3 times and no one is answering the phone. This is a huge concern due to the financial liability for the Pt. I find this to be very unacceptable and do know from my own personal experience as a charge nurse for Manor Care in the past, that someone should be available to answer the phone.
my brother fell out the bed due to the cna's neglect on october 17, 2017. the cna put my brother too close to the edge of the bed and he was found on the floor when they returned and has a big scar on his left head and it is swollen and the supervisor refused to let him get an xray of his head. i had to keep asking for an entire week before they would send a mobility x-ray company to xray his head. fallin gout of the bed can result from hemotobia, stroke, concussion, bleeding on the brain etc. this is neglect on manor care's responsibility and they are to protect and keep a patient from harm and this was not done! atlanta ga
i work at hcr manor care for a while want to say that the don treats employes terrible she favors people off her race and treats other employees terrible sence she has been there alot off good employees have left they need to consider getting someone in there thats equalall they want is more and more out off there employes but dont care about them and never let them no how well they are doing there job florida
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