Harbor Freight Corporate Office Headquarters

17 comments
Harbor Freight Corporate Office Headquarters
Harbor Freight Tools USA, Inc.
Address:
3491 Mission Oaks Boulevard
Camarillo, CA 93012-6010
Email: n/a
Corporate Phone Number: 1-805-388-1000
Fax Number: 1-800-905-5215
Customer Service Number: 1-800-444-3353
Technical Product Support: 1-888-866-5797



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17 comments:

  1. Great Place to Work..................

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  2. Beware the complaint web site! you type it in, give your name and email address but no way to send it. No send button it just starts the page over again.

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  3. i would never trust harbor freight again they lie they rob you on there warranties. no complaint numbers to help anyone. they pass your problems on and on until you get tired of hang on the phone. if you go to there web site Harbor freight.com it say's we fedex- orders in 24 hours seems that slash is the word more if you get out your magnifying glasses i know they lost me as a customer!!!!

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    1. entered the store located in Oklahoma City at Reno and MacArthur. Waited over 15 minutes for assistance and could not find anyone working except the cashiers who were busy. I finally went behind a sign that read "Employees only." Was stopped by a gent who said "what do you want." I advised him I was looking for a part.....instead of helping me look he said "if it’s not out there we must be out of stock." "Now get out of this area." WOW...................I own a business and we used to use Harbor Freight several times a week.

      Home Depot now appreciates our business. It might cost me a $1 or $2 more but it’s worth it to have friendly customer service. I strongly urge anyone wanting to shop at one of their stores to head over to Lowe's or Home Depot.

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  4. Tried to buy a $700 tool chest in Lubbock tx 1/21/15 Manager refused to sell because she had no one to load. I told her I would load and she refused the sale. I drove 100 miles to purchase she told me I would have to come back another time!!

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  5. I bought a lift table and 6 mos later it stopped working. Called tech support and they didnt have any replacement parts for that item number. Called the store and they said without an extended warrenty i was out of options. Not even a 20 dollar voucher for next purchase because customer service sucks. Im rethinking Harbor Frieght you think your saving money but are you really

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  6. The only complaint I have is that there is no Harbor Freight Store within 100 miles of West Lebanon New Hampshire ... where I live..

    I wish to suggest Harbor Freight locates a Store on or near West Lebanon New Hampshire's Miracle Mile ...No sales tax.. The greater West Lebanon shopping area draws from a huge Market area from Boston to Montreal... Many large chain stores and the best and biggest local stores are there all ready... Home Depot... et al... This is the shopping hub for the high net worth Dartmouth College and Dartmouth Medical School...and all their well paid staff...

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  7. Unhappy with false advertisement. Filed 2 complaints. The company did not have the courtesy to contact me after several weeks.

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  8. also fed up with them wanted to buy clearance item was told none in stock would get any more tried to buy display told would not sell as they might find one at a later date not the first time screwed oround they can shove their stores in ohio highwater

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  9. Why don't you have a "Contact Us" link? My local store in Akron Ohio said I could find it here on your site?

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  10. After reading several comments I realized that any attempt to be respected by the Who're Harbor Freight would be futile and a giant waste of time. I do however Solemnly swear to never support them and to freely spree the warning of buyer beware. They owe me a kiss for the screwing I got which I will never get.

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    Replies
    1. I entered the store located in Oklahoma City at Reno and MacArthur. Waited over 15 minutes for assistance and could not find anyone working except the cashiers who were busy. I finally went behind a sign that read "Employees only." Was stopped by a gent who said "what do you want." I advised him I was looking for a part.....instead of helping me look he said "if it’s not out there we must be out of stock." "Now get out of this area." WOW...................I own a business and we used to use Harbor Freight several times a week.

      Home Depot now appreciates our business. It might cost me a $1 or $2 more but it’s worth it to have friendly customer service. I strongly urge anyone wanting to shop at one of their stores to head over to Lowe's or Home Depot.

      Delete
  11. This company does not honor vets. I will pay double the price before I go back again

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  12. As an owner of two businesses, customer service that builds customer loyalty are paramount for me, and my employees. In the HF stores at which I have shopped, the employees and manager(s) make me feel irrelevant. If assistance is requested, perhaps it will be provided, but most of the time an employee points in a particular direction. When asked about particulars of an item, little information is made available. Lowe's, Home Depot, Ace Hardware ALL appreciate our business. Once I've expended the dollars available on two HF cards provided as gifts, they will have seen me for the last time.

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  13. I have shopped at harbor freight for years Knoxville TN on Broadway. I never had to show a card to get advertised sale items but I was charged the regular price, I showed the clerk the mistake and he rudely said you didn't show your card look it says on the sale ticket, I said why didn't you ask for a card I didn't know that, so I said refund the items and I will purchase with the card, he said he could not, the manager came up and said the computer was not working I have to come back, the computer worked to ring it up, why do I have to come back, she got really rude in front of a lot of people and I did not react well. I told her I was a customer for years and I would not be back. she said good don't come back, nice thing to say to a customer with many friends and family that will not be back. her name was Kim she would not give me her last name, I asked her to write it down, she showed me her name tag and said remember it, well kim I will remember and let everyone who will listen to remember.

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  14. As a small business owner I have shopped and had friends family and employees shop there as well in the past.
    Past is the key.Twice now I have experienced being told (after waiting in line at cashier register one of four) that I would not be waited on until I waited inline of center isle and called to cashier to checkout. I asked for location of the directional markings for this change in policy. I was told corporate said no markers were allowed. The first occurrence I was yelled at by the cashier the second I yelled back and walked away from cart, the exit called. I won't make it a third!

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  15. While we do love shopping at Harbor Freight in Shelby, NC and another one near there. They treated us pretty well. We needed to get a birthday present for a grandson and went to the one in Asheville, NC. We had to drive through forest fire smoke because we have fires all around us and the smoke was really bad. My husband has to have breathing treatments. When we got home I wrapped it up. The next day our grandson opened the 64 piece socket set and two wrenches were missing, and about three sockets, and another piece. I called them right away and told them and they said we would have to bring it back. I told them it is 130 miles round trip in fire smoke. My husband is not able to breathe in that. Well he needs to bring it back and we will exchange it. My thinking was, they don't keep an eye on what is going on in their stores. Somebody lifted those parts and my husband has to pay for it. All they had to do is get the photos I took with my cell phone and mail me the parts that were missing (out of the one they were going to exchange with us.)I wrote the company and even sent the pictures. Nothing. He had to drive back in that smoke. So they don't care about other people's health either. We won't be back to that one. We will drive all the way to Shelby or shop at other stores. You are right, if you want to stay in business, you have to treat the customer right and it wouldn't have cost them that much to send those parts to us. It cost my husband the money we bought the sockets set for, 30 in gas and breathing treatments. They keep this up, word of mouth is going to kill their business.

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