Gordon Biersch Corporate Office Headquarters

Gordon Biersch Corporate Office Headquarters
Gordon Biersch Brewery Restaurant Group, Inc.
Address: 2001 Riverside Dr., Ste. 3100
Chattanooga, TN 37402
Email: n/a
Corporate Phone Number: 1-423-424-2000
Fax Number: 1-423-752-1973
Customer Service Number: 1-423-424-2000

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  1. To whom it may concern...... I frequent Gordon Biersch at the Aloha Tower on the Island of Oahu. I never have been charged an additional SERVICE CHARGE of 3% for the amount of my food. I get the fact that I have no choice but to pay Genera lExcise taxes to the State of Hawaii that is a given. I have been told that Ms. Lori Ho gets the additional 3% to arrange tables in the Lanai bar for guest that call in prior to any event which would include me and my guest.. How is it that she not only get 3% from all of us that order food and drink? example: 2 couples separate checks at the same table adds up to Ms Lori Ho getting 6%. Seriously I don't think this should be a part of being customer friendly.. Can you help me to see how this works. Is this a corporate bylaw? If I reserve a table indoors will I be charged 3% also?. My guest and I are all unhappy campers knowing that we do tip 20% and now an additional 3% HOW APPAULING !!!!!!

  2. Sat in the Gordon Biersch New Orleans restaurant on Poydras Street for 40 minutes last Saturday night and watched the waiter in my section attend to everyone else while passing my table and ignoring me (I wanted to see just how long it would be before he acknowledged me). Finally, I got the attention of a waiter from another section, and he served me. I called for the manager; I asked him if I am invisible; he said I am not. So why did that waiter ignore me while eagerly attending to everyone else in the section? I'm black; he's white, and the others he served are white. I am not one to cry racism without good reason and think the conclusion I drew in this instance is valid. I hope the manager talked to that waiter as there is no place in the hospitality industry for racism. My thanks to the waiter who wore an LSU jersey (#1) for acknowledging my presence.


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